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Cleanliness measures, Ascott Rafal Olaya Riyadh in Riyadh
Studio Executive - Bed, Ascott Rafal Olaya Riyadh in Riyadh
Exterior view, Ascott Rafal Olaya Riyadh in Riyadh
Lobby, Ascott Rafal Olaya Riyadh in Riyadh
Lobby, Ascott Rafal Olaya Riyadh in Riyadh
Swimming pool [outdoor], Ascott Rafal Olaya Riyadh in Riyadh
Swimming pool [outdoor], Ascott Rafal Olaya Riyadh in Riyadh

Removed from saved list

7.8

Very good

6,403 reviews

6,403 reviews

Housekeeping2
Children's activities1
See map
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Riyadh Gallery Mall 8.0 km
Al Masmak Fortress 8.4 km
Al Bujairi Heritage Park 9.6 km
Al Nakheel Mall 10.1 km
Kingdom Centre Tower 12.8 km
Al Faisaliyah Centre 14.6 km
Riyadh Zoo 18.6 km
King Abdullah Park 19.4 km
National Museum of Saudi Arabia 19.9 km
Al Rajhi Grand Mosque 25.9 km
Nearby landmarks
As Sadhan 300 m
Jasmin Primary Health Care Center 3.0 km
Lozan Hall for Events 4.1 km
An Nafl Alghader 4.2 km
M King Abdullah Financial District Iconic Station 4.9 km
Riyadh Park Mall 5.9 km
Riyadh Park 5.9 km
Othman Ibn Affan Mosque 6.0 km
Tamimi Markets 6.2 km
M Al Moroj 6.6 km

Ascott Rafal Olaya Riyadh

7670 Al Ulaya, Aghadir, Riyadh, Saudi Arabia, 13321 - See map

In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Aghadir part of Riyadh, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Kingdom Centre Tower. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

Highlights

Hygiene Plus

290 meters to public transportation

Check-in [24-hour]

Airport transfer

Currency exchange

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Swimming pool [outdoor]

Luggage storage

Contactless check-in/out

Your dates are popular among travelersUsers are booking a place in Riyadh every 2 minutes on Agoda.com
Value for money6.7
Distance to city center5 km
Location rating7.9
Nearest airportKing Khalid International Airport (RUH)
Distance to airport18.8 km

Rooms available at Ascott Rafal Olaya Riyadh

1 Bedroom Premier
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Deluxe
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Executive
...
  • Room size: 121 m²/1302 ft²
  • City view
  • 2 king beds
Enter dates to see prices
1 Bedroom Executive
...
  • Room size: 85 m²/915 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio Executive
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
One-Bedroom Executive Apartment
...
  • Room size: 85 m²/915 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
One-Bedroom Premier Apartment
...
  • Room size: 96 m²/1033 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Studio Executive Apartment
...
  • Room size: 45 m²/484 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
One-Bedroom Deluxe Apartment
...
  • Room size: 70 m²/753 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Two-Bedroom Executive Apartment
...
  • Room size: 121 m²/1302 ft²
Enter dates to see prices

Frequently asked questions

Does Ascott Rafal Olaya Riyadh have a swimming pool?

While relaxing at Ascott Rafal Olaya Riyadh, you can enjoy the swimming pool facility to get your day started the right way with a splash for a stimulating morning or evening.

Is car parking available at Ascott Rafal Olaya Riyadh?

Ascott Rafal Olaya Riyadh has car park onsite free of charge for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Does Ascott Rafal Olaya Riyadh have an option for contactless check-in and check-out?

At Ascott Rafal Olaya Riyadh, visitors can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

What is the typical travel time to a nearby airport from Ascott Rafal Olaya Riyadh?

The average travel time to get from Ascott Rafal Olaya Riyadh to the airport is 15 minutes, but please keep in mind that the travel time may vary based on traffic, weather conditions, and time of day.

When was Ascott Rafal Olaya Riyadh built?

Ascott Rafal Olaya Riyadh was built in 2016.

How many floors does Ascott Rafal Olaya Riyadh have?

Ascott Rafal Olaya Riyadh has a total of 10 floors.

At what time of the year is Ascott Rafal Olaya Riyadh most popular?

Ascott Rafal Olaya Riyadh's most popular month where verified guests have stayed the most is in August.

In which languages can Ascott Rafal Olaya Riyadh's employees communicate?

Ascott Rafal Olaya Riyadh can speak up to 3 languages which includes English for travelers that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

What is the average rating that past Couples' have given to Ascott Rafal Olaya Riyadh?

Past couple travelers that have stayed at this property have given Ascott Rafal Olaya Riyadh an average rating of 7.6. You can look up on more detailed customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with young children have given to Ascott Rafal Olaya Riyadh?

Verified families with young children that have stayed at this property have given Ascott Rafal Olaya Riyadh an average rating of 7.7. You can look up more in depth customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Ascott Rafal Olaya Riyadh?

Verified group travelers that have stayed at this property have given Ascott Rafal Olaya Riyadh an average rating of 7.4. You can find more detailed customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Ascott Rafal Olaya Riyadh?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified hours may be charged an additional fee.

See map

Explore the neighborhood

What people love about Ascott Rafal Olaya Riyadh

  • 7.6

    Very good
    Cleanliness

    "Clean and cool place to get rest and relax."

    F

    |

    November 17, 2021

  • 9.2

    Exceptional
    Spaciousness

    "Perfect for family stay with ideal location and spacious rooms"

    MD

    |

    August 15, 2022

  • 10

    Exceptional
    Staff 

    "Nice hotel, staff are very friendly and accomodating… will definitely recommend this hotel to our friends and collegues…"

    Jeffry

    |

    September 22, 2021

Overall rating:

7.8

Very good
6,403 reviews
Cleanliness
8.3
Facilities
7.8
Location
7.9
Read all reviews >
More about Ascott Rafal Olaya Riyadh

More about Ascott Rafal Olaya Riyadh

Ascott Rafal Olaya Riyadh

Ascott Rafal Olaya Riyadh is a distinct addition to Riyadh and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Ascott Rafal Olaya Riyadh.
Ascott Rafal Olaya Riyadh offers impeccable service and all the essential amenities to travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Riyadh is made even more convenient with the taxi services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Ascott Rafal Olaya Riyadh. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Ascott Rafal Olaya Riyadh are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Ascott Rafal Olaya Riyadh, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea are provided in some guestrooms. Ascott Rafal Olaya Riyadh also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Ascott Rafal Olaya Riyadh. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Ascott Rafal Olaya Riyadh caters to its guests varied dietary restrictions with cuisine types such as halal available.
Ascott Rafal Olaya Riyadh offers an excellent variety of recreational facilities. A relaxing end to every day is possible with a visit to the steam room and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Around the property

Don't miss out on all that Riyadh has to offer! A great museum trip can be had at National Museum of Saudi Arabia located 19.8 km away, with local art that provides a sense of the region.

Show less

Amenities and facilities

Very good
Facilities

7.8

Languages spoken
  • English
  • Arabic
  • Hindi
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Golf course [on-site]
  • On-site entertainment
  • Sauna
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Breakfast [buffet]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Accessible toilet
  • Accessible vanities
  • Adapted bath
  • Adapter
  • Adjustable height hand-held shower wand
  • Air conditioning
  • Alarm clock
  • Audible alarm
  • Bathrobes
  • Bathtub
  • Bathtub grab bar
  • Bathtub seat
  • Blackout curtains
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Dishwasher
  • Electric kettle
  • Executive lounge access
  • Fire extinguisher
  • First aid kit
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Full kitchen
  • Hair dryer
  • High chair
  • High floor
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • LAN Internet in room [free]
  • Laptop workspace
  • Lever handle on door
  • Linens
  • Lowered deadbolt on door
  • Lowered electrical outlet
  • Lowered night guard on door
  • Lowered view port in door
  • Microwave
  • Mirror
  • Mobility accessibility
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Umbrella
  • Wake-up service
  • Walk-in shower
  • Washing machine
  • Whirlpool bathtub
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site
Don Puro
  • Cuisine: International
Opaline
  • Cuisine: Mediterranean

Location

7670 Al Ulaya, Aghadir, Riyadh, Saudi Arabia, 13321
Very good
Location

7.9

Public transportation
  • As Sadhan
    300 m
  • An Nafl Alghader
    4.2 km
Airports
  • King Khalid International Airport (RUH)
    18.8 km
Hospital or clinic
  • Jasmin Primary Health Care Center
    3.0 km
Shopping
  • Riyadh Gallery Mall
    8.0 km
Convenience store
  • SASCO Palm
    2.8 km

What's nearby

Popular landmarks
  • Riyadh Gallery Mall
    8.0 km
  • Al Masmak Fortress
    8.4 km
  • Al Bujairi Heritage Park
    9.6 km
  • Al Nakheel Mall
    10.1 km
  • Kingdom Centre Tower
    12.8 km
  • Al Faisaliyah Centre
    14.6 km
  • Riyadh Zoo
    18.6 km
  • King Abdullah Park
    19.4 km
  • National Museum of Saudi Arabia
    19.9 km
  • Al Rajhi Grand Mosque
    25.9 km
Nearby landmarks
  • As Sadhan
    300 m
  • Jasmin Primary Health Care Center
    3.0 km
  • Lozan Hall for Events
    4.1 km
  • An Nafl Alghader
    4.2 km
  • M King Abdullah Financial District Iconic Station
    4.9 km
  • Riyadh Park Mall
    5.9 km
  • Riyadh Park
    5.9 km
  • Othman Ibn Affan Mosque
    6.0 km
  • Tamimi Markets
    6.2 km
  • M Al Moroj
    6.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until23:59
  • Check-out from00:01
  • Check-out until12:00
Getting around
  • Airport transfer fee160 SAR
  • Distance from city center5 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)99 SAR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges0
  • Number of floors10
  • Number of rooms 234
  • Room voltage220
  • Year property opened2016

Property announcements

As part of our continued efforts to enhance our facilities, we shall be doing a preventive maintenance project at the 2nd-floor Kids' play area, starting from Wednesday, 20th April 2022, from 9 am to 4 pm. The work is scheduled for 2 weeks and during this time the kids' play area will be closed until the completion of work.

Reviews of Ascott Rafal Olaya Riyadh from real guests

Provided by verified guests of Agoda
7.6
Cleanliness8.3
Facilities7.8
Location7.9
Service7.8
Value for money6.7
High score for Riyadh
Rating
9+ Exceptional (23)
8-9 Excellent (14)
7-8 Very Good (14)
6-7 Good (4)
<6 Below Expectation (21)
Time of the year
Mar - May (12)
Jun - Aug (36)
Sep - Nov (20)
Dec - Feb (8)
Showing 76 verified guest comments
1234
10.0
Exceptional
KHALID from Saudi Arabia
Couple
Studio Executive
Stayed 1 night in August 2020

Amazing Stay”

My plan is to move to another hotel after two days, but changed my mind after getting comfortable because hotel is amazing and the fact that Mr. Wasil made this hotel more interesting.

Reviewed August 14, 2020

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10.0
Exceptional
Nasser from Saudi Arabia
Couple
1 Bedroom Deluxe
Stayed 1 night in October 2022

Stuff”

Many Thanks for the well trained stuff especially Mr Mohanad

Reviewed October 23, 2022

See room deals

Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

Responded May 24, 2023
Ascott Rafal Olaya Riyadh
10.0
Exceptional
KHALID from Saudi Arabia
Couple
1 Bedroom Deluxe
Stayed 2 nights in August 2020

Great Management”

Wonderful stay, the hotel is amazing but what make it amazing is the service that was provided by Mr. Wasil. His great management is amazing

Reviewed August 14, 2020

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10.0
Exceptional
Jeffry from Saudi Arabia
Family with young children
Studio Executive
Stayed 2 nights in September 2021

Exceptional”

Nice hotel, staff are very friendly and accomodating… will definitely recommend this hotel to our friends and collegues…

Reviewed September 22, 2021

See room deals

9.2
Exceptional
Abdullah from Saudi Arabia
Family with young children
1 Bedroom Deluxe
Stayed 2 nights in July 2021

Best front desk and facility in Riyadh”

I like the hotel it have very professional front desk employees and room service. I faced a problem and they fix it quickly without any hesitation. The things I don't like about the hotel are, poor mattress quality and it's very hard,

Reviewed July 31, 2021

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9.2
Exceptional
MD from Saudi Arabia
Family with young children
2 Bedroom Executive
Stayed 1 night in August 2022

Ideal location with spacious room”

Perfect for family stay with ideal location and spacious rooms

Reviewed August 15, 2022

See room deals

Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

Responded July 31, 2023
Ascott Rafal Olaya Riyadh
9.2
Exceptional
Arwa from Saudi Arabia
Solo traveler
Studio Executive
Stayed 1 night in July 2021

Staff”

Mr Rocky Salinas is the best, he helped me find my lost items and always care about the guests. He is a huge value to the property.

Reviewed July 24, 2021

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8.8
Excellent
Aubrey from Saudi Arabia
Family with young children
Studio Executive
Stayed 1 night in July 2021

Excellent”

excellent but only one concern. My daughter left her 2 cat staff toys inside the room after check out and when we called the hotel, they said there is nothing in the room. This made my daughter so depressed, cried the whole night because this is her favorite toys which she always bring with her, sleep with her and even travel with her. I hope Ascot housekeepers will be trained very well to keep things that was left by guest whether its valuable or not. this toy cats are like my daughters bestfriends.

Reviewed July 21, 2021

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8.0
Excellent
abdullah from Saudi Arabia
Family with young children
2 Bedroom Executive
Stayed 3 nights in September 2022

5 start hotel ”

5 start hotel , yet , security wont allow food delivery to the room .. need to go down for collection everytime ..

Reviewed September 09, 2022

See room deals

Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

Responded May 24, 2023
Ascott Rafal Olaya Riyadh
8.0
Excellent
Taha from Saudi Arabia
Family with young children
Studio Executive
Stayed 1 night in July 2021

Excellent swimming pool ”

Reception team Bashaier and abdulmajeed are Professionals doing their job with a lot of love and cooperation

Reviewed August 14, 2021

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8.0
Excellent
Taha from Saudi Arabia
Family with young children
Studio Executive
Stayed 1 night in August 2021

Amazing swimming pool ”

Reception Team. Abdulmajeed is Avery cooperative And sing his job well

Reviewed August 17, 2021

See room deals

Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

Responded May 24, 2023
Ascott Rafal Olaya Riyadh
7.6
Very good
F from Saudi Arabia
Solo traveler
Studio Executive
Stayed 1 night in November 2021

Good hotel ”

Clean and cool place to get rest and relax. However i tried food menu for room services it was way below standard food with high price

Reviewed November 17, 2021

See room deals

Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

Responded July 31, 2023
Ascott Rafal Olaya Riyadh
8.0
Excellent
Hani from Saudi Arabia
Couple
Studio Executive
Stayed 1 night in July 2021

Nice overall”

But check-in process was very slow.

Reviewed July 10, 2021

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8.0
Excellent
Hani from Saudi Arabia
Couple
Studio Executive
Stayed 2 nights in July 2021

Nice”

checkin slow

Reviewed July 10, 2021

See room deals

6.8
Good
MOHAMED from Saudi Arabia
Family with teens
1 Bedroom Executive
Stayed 2 nights in June 2020

Good”

the hotel is new and clean, the housekeeping is the worst I have ever seen, I kept asking them for cleaning my two executive apartments for two days, they came on the third day after i ran out of tissues, towels, garbage plastics, it seems that they have few manpower for cleaning, the breakfast is very expensive with very limited options they even do not make omelette

Reviewed July 01, 2020

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6.4
Good
Yasser from Saudi Arabia
Family with young children
1 Bedroom Deluxe
Stayed 2 nights in August 2020

It’s good but need more spirit ”

The hotel is nice as a setup, facilities, design but it is deserve better management and operation staff. The cleanliness is not good special during COVID-19 time. They need to improve their offers and introduce smart attractions activities in the hotel either in restaurants or around swimming pool. The hotel looks good from outside but it’s need more spirit

Reviewed August 28, 2020

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5.6
Aljouhara from Saudi Arabia
Business traveler
1 Bedroom Deluxe
Stayed 1 night in February 2020

Above average”

The room service is very bad and the bathroom smells bad and the most annoying thing is you can hear everything from the rooms next to you

Reviewed February 25, 2020

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4.4
Dima from Saudi Arabia
Business traveler
Studio Executive
Stayed 2 nights in August 2021

Acceptable”

The only thing that made staying in the hotel bearable is the staff, Noura who was so polite and welcoming, and very respectful. however, the Room was horrible almost all the electric sockets weren't working, I requested a twin bed and didn't get it, the TV wasn't working and took the front desk 12 hours to send someone to fix it, I called them for the issue at 9 pm and no one came, and had to call them again at 9 am the next day. all the tissue boxes were almost empty. in comparison to my staying 2 years ago, that was an absolute downgrade on all levels. and felt that it was a nightmare and so glad it is over.

Reviewed August 18, 2021

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3.6
Muhannad from Saudi Arabia
Group
1 Bedroom Deluxe
Stayed 2 nights in November 2020

Not worth the price at all!”

It’s normal apartment under fancy hotel name! I didn’t enjoy staying there at all! Took forever to check in and to check out! Operation manager should be removed from the position! Around 5 employees in reception at 8pm and 2 employees only at 12pm which is the busiest time! People check in and out at this time! No one will clean my room after 5pm? Seriously?

Reviewed November 15, 2020

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4.0
Mela from Saudi Arabia
Couple
Studio Executive
Stayed 1 night in August 2022

Not recommend ”

The staff is not friendly and the hotel services are not good , Also the sounds of the rooms around us are annoying

Reviewed August 26, 2022

See room deals

Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

Responded July 31, 2023
Ascott Rafal Olaya Riyadh
1234
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