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Exterior view, Best Western Mangga Dua Hotel and Residence in Jakarta
Best Western Mangga Dua Hotel and Residence
a large building with a large clock on top, Best Western Mangga Dua Hotel and Residence in Jakarta
a living room filled with furniture and a lamp, Best Western Mangga Dua Hotel and Residence in Jakarta
a large room filled with lots of tables and chairs, Best Western Mangga Dua Hotel and Residence in Jakarta
Swimming pool [outdoor], Best Western Mangga Dua Hotel and Residence in Jakarta
Swimming pool [outdoor], Best Western Mangga Dua Hotel and Residence in Jakarta

Removed from saved list

7.6

Very good

3,852 reviews

3,852 reviews

Housekeeping24
Breakfast15
View9
See map

7.2

Very good

Location rating score

Very good location - 2.28 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Harco Plaza Mangga Dua

150 m

Gereja Sion

310 m

Mangga Dua Mall

490 m

Mangga Dua Square

520 m

Domino Park

550 m

Popular landmarks
Jakarta Old Town

1.6 km

Museum Bank Indonesia

1.6 km

Ancol Dreamland

1.9 km

Jakarta Cathedral

3.3 km

National Monument (MONAS)

3.9 km

Closest landmarks
Klinik Apollo

150 m

Puskesmas Kecamatan Sawah Besar

240 m

Amei Klinik Kecantikan

570 m

Klinik Pesona Medika

670 m

RPTRA Madusela Sedayu

680 m

Best Western Mangga Dua Hotel and Residence

Jl. Mangga Dua Abdad No. 111, Mangga Dua, Jakarta, Indonesia, 10730 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mangga Dua part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Located in heart of Jakarta

Check-in [24-hour]

Airport transfer

Excellent breakfast

470 meters to public transportation

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money7.8
Distance to city center0.2 km
Location rating7.2
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport15.4 km

Rooms available at Best Western Mangga Dua Hotel and Residence

Very good
Room comfort & quality

7.7

2 Single Beds, Non-Smoking, Superior Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 King Bed, Non-Smoking, Deluxe Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed, Non-Smoking, Executive Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Suite with King Bed Non Smoking
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
2 Single Beds, Non-Smoking, Deluxe Room
...
  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
1 King Bed, Non-Smoking, Superior Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Super Deluxe Twin
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Executive Double Room
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Double Room
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Deluxe Double
...
  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Mangga Dua Hotel and Residence?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Mangga Dua Hotel and Residence?

Best Western Mangga Dua Hotel and Residence is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Best Western Mangga Dua Hotel and Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Best Western Mangga Dua Hotel and Residence has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Best Western Mangga Dua Hotel and Residence?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Mangga Dua Hotel and Residence. Adults can enjoy breakfast offered with an additional charge of 160000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Mangga Dua Hotel and Residence?

Best Western Mangga Dua Hotel and Residence features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Best Western Mangga Dua Hotel and Residence?

Best Western Mangga Dua Hotel and Residence does permit smoking in some areas and is not 100% smoke-free.

See map

Explore the neighborhood

What people love about Best Western Mangga Dua Hotel and Residence

  • 8

    Very good
    Cleanliness

    "Found this hotel good in all facets of serviice, clean,great staff, excellent loyalty programme,plenty of good healthy food for breakfast,if possible would stay..."

    gordon

    |

    February 4, 2020

  • 8

    Very good
    Staff 

    "Nice staff, helpful location, relatively clean, would happily stay again :)"

    Shafakat

    |

    December 25, 2019

  • 8.4

    Excellent
    Location

    "-good location."

    Kam

    |

    December 14, 2022

Overall rating:

7.6

Very good
3,711 reviews
Cleanliness
7.7
Facilities
7.4
Location
7.2
Read all reviews >
What travelers say they love:
It was good hotel and nice staffs
Hermawan from Indonesia
Family with young children
More about Best Western Mangga Dua Hotel and Residence

More about Best Western Mangga Dua Hotel and Residence

Best Western Mangga Dua Hotel and Residence

Best Western Mangga Dua Hotel and Residence is a distinct addition to Jakarta and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore.
At Best Western Mangga Dua Hotel and Residence, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Jakarta is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Best Western Mangga Dua Hotel and Residence. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Best Western Mangga Dua Hotel and Residence are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Best Western Mangga Dua Hotel and Residence. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Best Western Mangga Dua Hotel and Residence caters to its guests varied dietary restrictions with cuisine types such as halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Best Western Mangga Dua Hotel and Residence offers an excellent variety of recreational facilities. A relaxing end to every day is possible with a visit to the massage, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's dart board. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


Around the property

Don't miss out on all that Jakarta has to offer! Find that special item or souvenir that will commemorate your trip to Jakarta at Grand Indonesia Mall located 6.1 km away.

Show less

Amenities and facilities

Very good
Facilities

7.4

Most talked about facilities

Breakfast

264 mentions

Housekeeping

196 mentions

Internet

102 mentions

Taxi

74 mentions

Languages spoken
  • English
  • Arabic
  • Chinese [Mandarin]
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Dart board
  • Fitness center
  • Massage
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
For the kids
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Microwave
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Continental
Restaurants on site
Batavia Coffee Shop
  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jl. Mangga Dua Abdad No. 111, Mangga Dua, Jakarta, Indonesia, 10730
Very good
Location

7.2

Airports
  • Halim Perdanakusuma International Airport (HLP)
    15.4 km
  • Soekarno-Hatta International Airport (CGK)
    19.2 km
Public transportation
  • Jayakarta Railway Station
    490 m
  • Kampung Bandan Railway Station
    810 m
Hospital or clinic
  • Klinik Apollo
    150 m
Shopping
  • Grand Indonesia Mall
    6.2 km
Convenience store
  • Indomaret
    540 m 5 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Jakarta Old Town
    1.6 km
  • Museum Bank Indonesia
    1.6 km
  • Ancol Dreamland
    1.9 km
  • Jakarta Cathedral
    3.3 km
  • National Monument (MONAS)
    3.9 km
  • National Museum
    4.1 km
  • Gambir Train Station Building
    4.1 km
  • Grand Indonesia Mall
    6.2 km
  • Istiqlal Mosque
    18.3 km
  • Beautiful Indonesia in Miniature Park
    22.2 km
Nearby landmarks
  • Harco Plaza Mangga Dua
    150 m
  • Klinik Apollo
    150 m
  • Puskesmas Kecamatan Sawah Besar
    240 m
  • Gereja Sion
    310 m
  • Mangga Dua Mall
    490 m
  • Jayakarta Railway Station
    490 m
  • Mangga Dua Square
    520 m
  • Domino Park
    550 m
  • ITC Mangga Dua
    560 m
  • Amei Klinik Kecantikan
    570 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 5 year(s).

Children 5-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee250000 IDR
  • Distance from city center0.2 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)160000 IDR
  • Daily Internet/Wi-Fi fee0 IDR
The property
  • Non-smoking rooms/floorsYES
  • Number of bars/lounges1
  • Number of floors33
  • Number of restaurants1
  • Number of rooms 168
  • Room voltage220
  • Year property opened2011
Parking
  • Daily parking fee0 IDR

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Best Western Mangga Dua Hotel and Residence from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.7
Facilities7.4
Location7.2
Room comfort and quality7.7
Service7.8
Value for money7.8
High score for Jakarta
Rating
9+ Exceptional (420)
8-9 Excellent (642)
7-8 Very Good (1,217)
6-7 Good (597)
<6 Below Expectation (565)
Time of the year
Mar - May (917)
Jun - Aug (927)
Sep - Nov (854)
Dec - Feb (743)
All guests (3,711)
All room types
All languages

Show reviews that mention 

Showing 3,441 verified guest comments
12345
10.0
Exceptional
Ajizzah from Indonesia
Couple
1 King Bed, Non-Smoking, Executive Room
Stayed 2 nights in November 2019

Best budget hotel in Mangga Dua area”

Just like the title stay, it’s the best so far in Mangga Dua area. Near to so many food stall and shops. Bathroom is huggeeee and convenient. Staffs are great. Overall is great. Would like to comeback. Cleanliness is top notch!

Reviewed November 07, 2019

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Dear Ajizzah, Thank you for choosing Best Western Mangga Dua Hotel & Residence as your preference stay. We are sincerely delighted to receive your comments and to read that you had a good experience during your stay with us. We are pleased to read that you enjoyed our Hotel and its surrounding area. We understand that the strategic location of the Hotel close to the Mangga Dua Shopping Mall Center has been essential to you. Once again thank you very much, and we do hope that your best experience will bring you back to our Hotel in the near future. Warmest regards Royke Febrian General Manager

Responded November 12, 2019
Best Western Mangga Dua Hotel and Residence
10.0
Exceptional
Kevin from United States
Family with young children
Stayed 6 nights in November 2019

Excellent Stay and service ”

The Executive Chef - Edi Irawan was phenomenal 🙂🙂🙂

Reviewed November 14, 2019

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Dear Kevin, Thank you for staying at Best West Mangga Dua Hotel & Residence and be certain that we highly appreciate the time you took to share your review. We are pleased to read that you are fully satisfied with our services and that we have been able to fulfill your expectations, especially with our Chef - Mr. Edi Irawan. Wishing you a pleasant day ahead, and we do hope that your experience will bring you back to Best Western Mangga Dua Hotel & Residence on your next visit. Warmest regards, Royke Febrian General Manager Best Western Mangga Dua Hotel & Residence

Responded November 15, 2019
Best Western Mangga Dua Hotel and Residence
10.0
Exceptional
Hermawan from Indonesia
Family with young children
1 King Bed, Non-Smoking, Executive Room
Stayed 1 night in October 2020

Nice Hotel”

it was good hotel and nice staffs

Reviewed November 04, 2020

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10.0
Exceptional
Hermawan from Indonesia
Family with teens
2 Single Beds, Non-Smoking, Superior Room
Stayed 1 night in October 2020

Nice hotel`”

Its a nice hotel with good facilities

Reviewed November 04, 2020

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8.4
Excellent
Sultoni from Indonesia
Solo traveler
1 King Bed, Non-Smoking, Executive Room
Stayed 1 night in October 2020

My first impression”

Best Western Mangga Dua This hotel is quite good especially during pandemic. The architecture is different if we compare with the other best western hotel in Jakarta. They are adopted vintage traditional concept, so when you enter the lobby you will see the difference is. There are many traditional Javanese spot that you will see here. The lobby is very wide. So don't worry if you are groups, there are many corner to wait while you check in. One thing that make me not really happy is because the staff told me that you only can use one elevator in the center. And when you wanna to use it, it's need a time.. If you in hurry, I suggest you to prepare before u use the elevator. The staff are very nice.. Especially Mrs. Stella and Mr. Sony. She was very nice when I was check in and out. She helped me a lot during my stay here and have many conversations related about the pandemic situation in the hotel. She also gave me mask when I was forgot to use it. So because of the pandemic covid-19, the hotel make a rules for you to always use mask when you are out the room. The restaurant staff and cleaning also very nice. They are help me when I was asking help and booking some room service. Aha.. One thing that I miss. I can't take a picture of the swimming pool because the management of the building close it. It's was the front desk told me.. So sad. I have a problem when I am looking the sing of kiblat (for pray) but then the staff help me to figure it out. The sign was disappeared because of the repaired room. So they were forgot to put it again. Thank for the explaination. The facility in my room you could find our by the picture I was uploaded here.. Thank❤🌹😊 Best western.. See you soon. Sulton💕

Reviewed October 10, 2020

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8.8
Excellent
Eka from Indonesia
Couple
Stayed 2 nights in July 2019

Its a very decent hotel”

Pros: you get free afternoon tea/coffee/snack and even small meal. If you have a member card you can get 50% off any food and its a good deal. the staff are really friendly and helful. Breakfast are really good cons: they changed the bath soap to handsoap(i asked the house cleaning staff), but they have shampoo and all the usuals in good hotels. When i travel i bring everything else but not body soap, so I kind of disapointed in that.

Reviewed July 06, 2019

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9.2
Exceptional
Musa from Australia
Solo traveler
Superior Double Room
Stayed 5 nights in July 2019

Exceptional”

Very good hotel , value of money, friendly staff, very good breakfast..... I have been in this hotel six months ago and l am very happy to stay in it for the second time and l recommend this hotel to all travelers who intend to visit Jakarta.

Reviewed July 27, 2019

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10.0
Exceptional
Merlin from Indonesia
Family with young children
Stayed 1 night in December 2020

so recomend hotel”

thank you for your hospitality

Reviewed December 08, 2021

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8.8
Excellent
Sultoni from Indonesia
Solo traveler
2 Single Beds, Non-Smoking, Superior Room
Stayed 1 night in October 2020

3rd time.. ”

I don't know how to review again since I was made it before. But since I was here for the first time, they are make me more comfortable to be here.. Especially the staff.. Me. Sony front desk.

Reviewed October 18, 2020

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8.4
Excellent
Chu from Malaysia
Solo traveler
Stayed 1 night in October 2019

Friendly,Clean and Service good,good local.”

Because it is very close to Mangga Besar.Breakfast very good..Not too far away from all the nigh spots and is close to the night market that sells food into the wee hours. Polite staff and friendly.

Reviewed October 09, 2019

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Dear Chu, Thank you for choosing Best Western Mangga Dua Hotel & Residence as your preference stay. We are sincerely delighted to receive your comments and to read that you had a good experience during your stay with us. We are pleased to read that you enjoyed our Hotel and its surrounding area. We understand that the strategic location of the Hotel close to the Mangga Dua Shopping Mall Center has been essential to you. Once again thank you very much, and we do hope that your best experience will bring you back to our Hotel in the near future. Warmest regards Royke Febrian General Manager

Responded October 15, 2019
Best Western Mangga Dua Hotel and Residence
8.0
Excellent
gordon from Australia
Couple
Deluxe Double
Stayed 5 nights in October 2019

Very good”

Found this hotel good in all facets of serviice, clean,great staff, excellent loyalty programme,plenty of good healthy food for breakfast,if possible would stay again,

Reviewed February 04, 2020

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8.4
Excellent
ahmad from Malaysia
Solo traveler
Stayed 2 nights in July 2019

Room not clean”

The room is not that clean A lot of ash

Reviewed July 09, 2019

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8.8
Excellent
Hisham from Malaysia
Couple
1 King Bed, Non-Smoking, Executive Room
Stayed 3 nights in February 2020

Excellent”

Location in a lonely area

Reviewed February 29, 2020

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8.0
Excellent
Shafakat from United Kingdom
Couple
Stayed 3 nights in November 2019

Decent Stay”

Nice staff, helpful location, relatively clean, would happily stay again :)

Reviewed December 26, 2019

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7.6
Very good
Mohamed from Singapore
Couple
1 King Bed, Non-Smoking, Executive Room
Stayed 3 nights in February 2020

Toilet bath area is like a pool.”

After complaining tt the shower area was flooded when in use nothing was done till day we left.

Reviewed February 18, 2020

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7.2
Very good
Novi from Singapore
Group
1 King Bed, Non-Smoking, Executive Room
Stayed 2 nights in February 2020

Very good”

The hotel is pretty basic, but I love the bed. The shower room is ok, though there is funky smell. The lift is super sloww. The massage is ok so basic, but good enough. Also, I have free shuttle to ITC shopping nearby, only dropping. Other than that, Gojek or Grab are easily get.

Reviewed February 04, 2020

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8.0
Excellent
Mohammed from Oman
Solo traveler
Superior Double Room
Stayed 2 nights in March 2019

Great hotel ”

Helpful staff

Reviewed April 01, 2019

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7.2
Very good
Elizabeth from United States
Solo traveler
1 King Bed, Non-Smoking, Executive Room
Stayed 2 nights in January 2020

Very good”

The hotel was clean but older. Very easy to get a taxi to Ancol beach. Area not suitable for walking due to heavy traffic. Good value for the money.

Reviewed January 17, 2020

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6.4
Good
Nurul from Indonesia
Group
Stayed 1 night in October 2020

Looks like an old hotel”

The hotel seems like an old hotel, old building. The AC wasn't cold bcs they only have central AC. The view was good. The room was big. Also the pool. And theyre lack of stop contact.

Reviewed November 28, 2020

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6.4
Good
Devina from Indonesia
Family with young children
1 King Bed, Non-Smoking, Executive Room
Stayed 1 night in October 2019

Dirty floor, unrenovated room”

We were given a room on level 32. Many rooms under renovation, the floor were very dusty, and dark. The room is unrenovated, old woods on the furnitures..

Reviewed October 28, 2019

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Dear Devina, Thank you for staying at Best Western Mangga Dua Hotel & Residence, and be certain that we appreciate the time you took to share your review. Our Customer's feedback is our most precious source of information in order to try to consistently improving our services and facilities. Kindly accept my sincere apologies for the inconvenience experience you had, and please be sure, this is obviously absolutely not the kind of image that I want you to remember when you go home. Please be sure that corrective action has been taken, as we are continuously trying to improve our services and facilities. Once again thank you very much, and I look forward to talking to you at your best convenience time. Warmest regards, Royke Febrian General Manager

Responded November 12, 2019
Best Western Mangga Dua Hotel and Residence
12345
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