JW Marriott Hotel Riyadh
Enjoy all that Riyadh has to offer with a stay at JW Marriott Hotel Riyadh. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At JW Marriott Hotel Riyadh, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Riyadh is made even more convenient with the shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the JW Marriott Hotel Riyadh.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at JW Marriott Hotel Riyadh are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at JW Marriott Hotel Riyadh. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at JW Marriott Hotel Riyadh including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. Are you a great cook? Make your own meals in-house at the hotel's shared kitchen.
Enjoy the countless activities offered at JW Marriott Hotel Riyadh. A relaxing end to every day is possible with a visit to the massage, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.
Around the property
Don't miss out on all that Riyadh has to offer! A great museum trip can be had at National Museum of Saudi Arabia located 17.9 km away, with local art that provides a sense of the region.
Excellent”
The staff is very much accommodating for the guest needs and comments. They are ready and willing to provide all requirements to reach to guests satisfaction. They can resolve and deal with all situations to please guests. Location, services, panoramic rooms and quietness are perfect and out of questions. If you are in Riyadh for any reason or occasion, I would strongly recommend this fabulous hotel for you
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Excellent”
Nice hotel. New and clean with multiple restaurants
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Can do better”
Due to maintenance work not many facilities were operational.
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A brand new hotel.. very good stay”
Its a brand new hotel.. still not fully equipped (April 2014) but the rooms and bathrooms are clean and beautiful. . Breakfast was one of the best. . In room dining was expensive compared to other 5 star facilities. . Would stay there again if had the chance
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Good for business but not vacation”
The hotel has bad reception organization: I had to Waite for 5 minutes for someone to get my bags). After checkin and at room, I wanted for 15 minutes for my bags and the I had to go down to get them myself !. Room design and furniture is out dated for a hotel highly recommended internationally. Bathroom, really dark. Staff are great and service is average.
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Dear Sultan, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Juan Uribe - General Manager at Burj Rafal Hotel Kempinski
One of the best hotels in Riyadh”
The room is well orginized, the furniture is brand new. The only thing i see as negative impact is the dine-in prices.
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Dear Bader, Thank you for taking the time to share your feedback with us. I am pleased to learn that you have had an overall good experience with us. It is with your valuable comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon to memorable stay. Sincerely, Juan Uribe - General Manager at Burj Rafal Hotel Kempinski
Bad choice”
We have had a very bad night as we are choosing a five star hotel .. that night is a nightmare for me .. dur beleive that we were out of electricty for over 2 hr?? No one answer the calls and when i talked to the manager .. he offered me 25% o n my next stay .. what a shame ?!? I thought we deserve more than 25%
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Dear Muroan, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Juan Uribe - General Manager at Burj Rafal Hotel Kempinski
Below expectations”
Considering it is a 5 star hotel and considering the cost of the room, it was below expectations. The main reason is the poor AC that was warm even on the lowest temperature. Also the turned off all AC for maintenance for 4 hours and was not informed at the time of check in. Add to that there was no tea/coffee machine in the room.
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Good”
The location is great everything is great but the prices are quite high ( food, spa, etc)
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Dear Mohammed, Thank you for taking the time to share your feedback with us. I am happy to learn that you have had an overall good experience with us. However, kindly rest ensure that your valuable comments about the services will be considered. We look forward to welcoming you back soon for a memorable stay. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski
Overall Alhamdulillah ”
Booked for business visitors and found it upto the mark.
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Service and reception ”
The concierge to bring the luggage and to take them it took them long time to a point I was about to go down and pick it up myself. And the reception it is not acceptable at all to have only one receptionist doing all the job and when I asked is it only one receptionist working they said other colleague will come he came late and we were waiting with so many people on line for long time....this is not acceptable for 5 stars hotel at all and I think I will not come back again.
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Dear Abdullah, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Juan Uribe - General Manager at Burj Rafal Hotel Kempinski
Very clean and comfortable ”
Beautiful place to scape from the stress
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Dear Niven, Thank you for taking the time to share your experience with us. I am happy to learn that you have enjoyed the hotel's services. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski
Excellent”
It was perfect experience, I liked it. Pool was out for maintenance.
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Dear Khallid, Thank you for taking the time to share your feedback with us. I am pleased to learn that you have had an overall good experience with us. It is with your valuable comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon to memorable stay. Sincerely, Juan Uribe - General Manager at Burj Rafal Hotel Kempinski
Tight room”
Very compact room barely can move inside, noisy in midnight you may hear the people staying on the upper room.
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Dear Mr. Hussain, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments about the noise and I will ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski
NIce and new Hotel at good location”
The stay was nice and the only downside was that the gym was under repair and therefore closed!
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Not the best”
The Air-conditioning unit broke down twice i one day. The bidet in the restroom was leaking The remote control had dead batteries The table light was hanging too low and was blocking the line of sight to the TV
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Dear ِAhmed, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski
STC meeting work”
STC meeting work
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Dear Muhammed, Thank you for taking the time to share your experience. I am delighted to learn that you have enjoyed your stay with us. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski
Worst experience ”
Room was not cleaned when checked in...Hotel door cards never worked. Was a very bad experience
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Dear Shaun, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski
Awful!!”
I can't believe what I see. Only one guy in the Reception during the rush hour. They don't have a regular housekeeping!! I have to call them for that! And when I call no one come!! And if they come after all one that, they don't do a good job!! They have a problem, a serious problem in thier services!!
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Dear Abdulrouf, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski
Bad service ”
The food was too bad we couldn't eat it And too much for the prise
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Dear Mohammed, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Christian Ruge - General Manager at Burj Rafal Hotel Kempinski