It was self catering It was spacious, clean, well equipped, good location and secure.

Being asked, unexpectedly, to leave at 9.30am on the morning of departure by a person called Klaudia of Hi5 Appartments.com when we had been told by booking.com that our checkout time was 11am. We had written documentation of this from booking.com in our possession. Despite this, Hi5 insisted that we vacate the apartment at 9.30am as the cleaner was waiting outside. Hi5 told us that we had sent an email requesting a check out time of 9.30am! This was completely untrue. We had not made such a request. This breakdown in communication meant that we had to make a hasty departure under some pressure, missing our breakfast, causing us considerable inconvenience that morning. Rather than enjoying a self prepared leisurely breakfast before leaving the property, we were forced to find a cafe and purchase breakfasts for five people, something we had not envisaged having to do. Booking.com and Hi5 need to get their acts together so that future guests do not have the same experience. When we later asked Hi5 apartments to show us evidence to support their assertion we had requested a departure time of 9.30am we received a cursory dismissive reply from someone named Laci that simply stated " in our system your checkout time is set to 9.30am. best regards". Clearly they had no intention of providing the evidence we requested simply because there was none! To describe this as disrespectful would be an understatement. We shall not use Hi5 again nor would we recommend them to others. Booking.com would be well advised to review their relationship with this company.

location (in The center, really Close to The principal atractions), it is a big apartment, big living room. easy check in.

In The Rooms The heat didn’t work, it was a bit cold.

confortable and near family thinked. living room very happiness,bath accessive,beds sleep mode utility.

there wasn’t enough towels

Very large apartment with good beds for all persons in a large group.

The AC by the bathroom door was leaking.

Localization

an unpleasant smell coming from the uncovered pipes in one of the bathrooms

It’s a spacious apartment, perfect for a group of friends, very comfortable, we really appreciated the AC in every room.

The sofa bed in the small bedroom needs to be fixed. We couldn’t use it open because one side is possibly broken and it wouldn’t stay in place.

The spaciousness of the apartment and the good position of the apartment in relation to public transport and Parliament. Good for big families.

Part of the furniture needs to be either repaired or renewed. A white lamp and one double bed especially.

great location and spacious- some charme of the old days by the liberty glasses on the ceilings and the nice old parquet.

the smell in the flat, bathrooms not properly functioning to take a nice shower, kitchen with no coffee machine and teaspoons,

Big spacious apartment comfortable beds and the best- very quiet, all bedrooms overlooking inner courtyard so one can sleep with windows open plus there are outside shutters so it can be completely dark

Very modest kitchen stuff- only 3 spoons, 4 cups, no soap in bathrooms - details that make life comfortable

Location was pretty good. The apartment is spacios.

It was the dirtiest apartment we have ever been. The stink from the toilet and especially washing machine were unbearable.The bathube were full of hairs.The floors and tv comode were very dusty with dirty spots...Furthermore, lamps did not work, the door of the bathroom is broken etc. It is far from luxury apartment.The beds are not comfy and when you lie on the bed you will hear sounds that could wake up people in the other rooms :). We kindly asked HI apartment managment to send someone to clean the apartment and even they promised they would send someone as soon as posibble nobody came until we left the apartment.I think that the owner should check their work.

Good location

Many things in the apartment broken, photos do not show the reality far away, staff did not answer to sone questions. Complicated check in.

Near the Town center

We should be able to check in after 3pm when we arrived after 3pm place wasn't ready. We had to call reception and been told it will be ready in 1,5 hr, We trveled 10 hr with the person on the wheelchair and we only get Sorry! When we finaly get to the apartament the wasnt to bad in the first place.... after while we relised the aircondition doesn't work in one of the bedroom and the jacuzzi bath doesn't work too.Floor in the whole place we think hasnt been washed for a long time....walking whitout a shoes after few minets our feet looked so dirty! Main bathroom didnt look clean too...someone Just wiped everything from the top and thats it.... I have reported the air condition and the bath to the reception but till now i havent recived any feedback from the them! Be honest pictures looks great on a webside but in reality its totaly difrent.... poor comunikation with reception they just avoide the problems....dont care!

Parking was hell. We received parking fine

Perfect for a big group for a weekend

AC is leaking check in process is very administrative and annoying

The apartment was bigger than i expected, everything was good and i really enjoyed it

In the description there was 2 bathrooms, however main bathroom was closed and unavaible and other bathroom was only shower and it was very small and door did not close. there was only eight big towels provided for 8 people no other toileteries such as hand towels and etc. as described. In addition there was teapot which was not working. Expereince overall was terrible I would not recommend it to anyone.

Good location. Spacious apartament

"The condition of the apartment significantly differs from what was shown in the pictures: The flat is run-down: scratched and stained floor in many places, a broken mirror in the wardrobe, disgustingly dirty windows, some doors are vandalized, electric sockets stained with paint. Something resembling mold is present on the shower panel, seals in the bathrooms, and on the refrigerator door. Several wall sconces lack shades, exposing high-voltage electrical wires in a way that they can be touched (some are at eye level!), who knows what kind of electrocution hazard that poses. Additionally, some of the listed amenities are missing or damaged: - wifi doesn't work properly -no table football (!) -the air conditioning doesn't work -the hairdryer doesn't work -probably a clogged shower drain (water drains very slowly) -the bathroom mirror light doesn't work -chairs at the table are replaced with other, very cheap ones -no gray armchair in the living room -no rug in the living room Contact with the owner was also difficult: Upon arrival, half an hour after the agreed check-in time, the apartment was still being cleaned. When we knocked, the cleaners blatantly ignored us. When we called the reception, the lady said she would check and call us back. She never did. Finally, the apartment was ready two hours after the agreed check-in time, which ruined our plans for the day. Also when we arrived at one of the owner's luggage storage facilities, nobody was there to help us. We called the indicated number and were informed that someone would come, but guess what? Nobody showed up. After five minutes of waiting, we left in frustration. On the plus side, the apartment has a good location and is spacious. But that's hardly enough to make up for the two-hour delay in check-in, missing table footbal and the complete lack of respect and consideration from the receptionists. Guys just save yourself the trouble of staying at this place.

Staff were amazing. Allowed us to check in earlier for convivence. Property was hard to find, one picture of the front door would be much appreciated for future guests.

There a smell in the front of the property which was not a big issue at all.

House is very nice and clean.

Located at city center,limited space & paid parking area