Cristalaat Al Aseel Hotel
Cristalaat Al Aseel Hotel
Lobby, Cristalaat Al Aseel Hotel in Mecca
Lobby, Cristalaat Al Aseel Hotel in Mecca
Reception, Cristalaat Al Aseel Hotel in Mecca
Floor plans, Cristalaat Al Aseel Hotel in Mecca
Lobby, Cristalaat Al Aseel Hotel in Mecca

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6.6Good

242 reviews

242 reviews

See map

7.2Very good

Location rating score

Very good location - 1.41 kilometers from city center
Popular landmarks
Abraj Al Bait Towers
2.4 km
Al Jamrah al Wusta
2.4 km
Kaaba
2.5 km
Black Stone
2.5 km
Al-Masjid al-Haram Mosque
2.5 km
Closest landmarks
Al Harthi Supermarket Center
240 m
Asia Super Market
290 m
Pharmacy Dawaa
1.1 km
Noori Supermarket
1.1 km
Pharmacy Hekmah
1.2 km

Cristalaat Al Aseel Hotel

Mahbas Al Jin, Al Azeziah, Al Aziziyah, Mecca, Saudi Arabia, 21452 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Al Aziziyah part of Mecca, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Al-Masjid al-Haram Mosque. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Room service [24-hour]

Bar

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Kitchen

Room service [24-hour]

Bar

Laundry service

Room service

Your dates are popular among travelersPopular destination! Properties in Mecca are being booked every minute!
Value for money7.4
Distance to city center7.3 km
Location rating7.2
Nearest airportTaif Airport (TIF)
Distance to airport73.1 km

Rooms available at Cristalaat Al Aseel Hotel

Triple Room
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 3 single beds
Enter dates to see prices
Twin Room
...
  • Room size: 20 m²/215 ft²
  • 2 single beds
Enter dates to see prices
Quadruple Room
...
  • Room size: 20 m²/215 ft²
  • 4 single beds
Enter dates to see prices

Frequently asked questions

Does Cristalaat Al Aseel Hotel provide laundry services?

Yes! Cristalaat Al Aseel Hotel offers laundry service at your convenience for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.

What points of interest are near by Cristalaat Al Aseel Hotel that are in walking range?

While remaining at Cristalaat Al Aseel Hotel, begin your getaway by discovering the closest points of interest that are within walking distance to the property which include Al Harthi Supermarket Center and Asia Super Market.

What public parks are within range of Cristalaat Al Aseel Hotel?

While staying at Cristalaat Al Aseel Hotel, cherish your early morning or evening walk at nearby park which include Al Adel Park, Al Hadj Park, and Al Mousa Park.

What are the property's policies for children's bedding at Cristalaat Al Aseel Hotel?

Cristalaat Al Aseel Hotel's policy concerning children's bedding considers guests age 7 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does Cristalaat Al Aseel Hotel have?

Cristalaat Al Aseel Hotel has a total of 748 rooms.

What do guests like most about Cristalaat Al Aseel Hotel?

Past visitors that stayed at Cristalaat Al Aseel Hotel have given this property a rating of 7.403 for its remarkable value for money as the primary highlight for their stay.

What is the typical rating that verified Solo travelers' have given to Cristalaat Al Aseel Hotel?

Past solo travelers that have stayed at this property have given Cristalaat Al Aseel Hotel an average rating of 6.8. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Business travelers' have given to Cristalaat Al Aseel Hotel?

Verified business travelers that have stayed at this property have given Cristalaat Al Aseel Hotel an average rating of 6.3. You can look up more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to Cristalaat Al Aseel Hotel?

Past couple travelers that have stayed at this property have given Cristalaat Al Aseel Hotel an average rating of 6.4. You can look up on more in depth customer assessments, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with young children have given to Cristalaat Al Aseel Hotel?

Past families with young children that have stayed at this property have given Cristalaat Al Aseel Hotel an average rating of 6.6. You can look up more specific customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What famous natural sightseeing attractions are near to Cristalaat Al Aseel Hotel?

Cristalaat Al Aseel Hotel is situated within Al Aziziyah, which makes it conveniently close to natural scenery including Hira Cave.

What is the closest airport to Cristalaat Al Aseel Hotel?

The nearest airport to Cristalaat Al Aseel Hotel is Al-Baha Domestic Airport, 224.0 km away.

More about Cristalaat Al Aseel Hotel

More about Cristalaat Al Aseel Hotel

Experience Comfort and Convenience at Cristalaat Al Aseel Hotel

Welcome to Cristalaat Al Aseel Hotel, a charming 3-star hotel nestled in the heart of Mecca, Saudi Arabia. With its prime location just 7.3 kilometers from the city center, this hotel offers a tranquil retreat away from the bustling crowds, while still providing easy access to the city's top attractions and landmarks. Step into the welcoming lobby of Cristalaat Al Aseel Hotel and be greeted by a warm and friendly staff ready to cater to your every need. With 748 tastefully decorated rooms, you can expect a comfortable and relaxing stay. Each room is thoughtfully designed to provide a cozy ambiance, ensuring a peaceful night's sleep after a long day of exploring the city. Check-in at Cristalaat Al Aseel Hotel begins at 2:00 PM, allowing you ample time to settle in and make yourself at home. The check-out time is until 01:00 PM, giving you the flexibility to enjoy a leisurely morning before bidding farewell to this delightful hotel. Families traveling with young children will appreciate the child-friendly policies at Cristalaat Al Aseel Hotel. Children between the ages of 2 to 6 can stay free of charge, making it an ideal choice for a family vacation. The hotel's welcoming atmosphere and attentive staff ensure that both parents and children will feel comfortable and well taken care of throughout their stay. Whether you are visiting Mecca for religious pilgrimage or exploring the city's cultural treasures, Cristalaat Al Aseel Hotel provides the perfect base for your journey. With its convenient location, comfortable rooms, and child-friendly policies, this hotel offers a truly memorable and enjoyable experience for all guests.

Unwind and Indulge at Cristalaat Al Aseel Hotel's Vibrant Bar

At Cristalaat Al Aseel Hotel, we believe that entertainment is an essential part of any memorable stay. Our vibrant bar is the perfect place to unwind and indulge after a long day of exploring Mecca. Step into a lively atmosphere filled with laughter and good vibes, where you can enjoy a wide selection of refreshing beverages and expertly crafted cocktails. Whether you prefer a classic gin and tonic, a tropical fruity concoction, or a smooth glass of wine, our talented bartenders are ready to cater to your every taste. Sit back and relax in our comfortable seating areas as you sip on your favorite drink, or mingle with fellow travelers and locals alike. With its chic and contemporary design, our bar provides the ideal setting for socializing and creating lasting memories. In addition to the fantastic drink options, our bar also offers live entertainment on select evenings. Be entertained by talented musicians, DJs, or even traditional performers, adding an extra element of excitement to your evening. Dance the night away or simply enjoy the captivating performances while savoring your favorite beverage. At Cristalaat Al Aseel Hotel, we guarantee a lively and unforgettable experience at our vibrant bar.





Convenience Facilities at Cristalaat Al Aseel Hotel

Welcome to Cristalaat Al Aseel Hotel, where convenience is at the heart of our services. Our dedication to providing a seamless experience for our guests is reflected in our range of exceptional convenience facilities. Whether you require assistance at any hour of the day, our 24-hour room service is ready to cater to your needs. From delicious meals to refreshing beverages, our attentive staff is just a phone call away. Additionally, our laundry service ensures that your clothes are cleaned and pressed to perfection, allowing you to maintain a polished appearance throughout your stay. Stay connected with our complimentary Wi-Fi in all rooms and public areas. Whether you need to catch up on work emails or simply browse the web, our reliable internet connection ensures you are always connected. For those who prefer to smoke, we have a designated smoking area where you can indulge in your habit comfortably. Furthermore, our hotel offers dry cleaning services to keep your clothes fresh and wrinkle-free. We understand the importance of traveling light, which is why our luggage storage facility allows you to securely store your belongings while you explore the city. At Cristalaat Al Aseel Hotel, we strive to make your stay as convenient and enjoyable as possible. With our range of exceptional convenience facilities, you can relax and focus on creating memorable moments during your time in Mecca, Saudi Arabia.









Indulge in Exquisite Dining at Cristalaat Al Aseel Hotel

At Cristalaat Al Aseel Hotel, we understand the importance of exceptional dining experiences during your stay. With our 24-hour room service and dedicated room service staff, you can enjoy delicious meals and snacks at any time of the day or night, right in the comfort of your own room. Our extensive menu offers a wide range of culinary delights, catering to various tastes and dietary preferences. From traditional Saudi Arabian dishes to international cuisines, our talented chefs prepare each dish with utmost care and attention to detail. Whether you crave a hearty breakfast to start your day, a satisfying lunch, or a gourmet dinner, our room service is ready to fulfill your culinary desires. Indulge in the convenience and privacy of dining in your room while savoring the delectable flavors of our carefully crafted dishes. With our prompt and efficient service, you can expect your meals to be delivered promptly and with a smile. Experience a truly satisfying dining experience at Cristalaat Al Aseel Hotel, where we strive to exceed your expectations and provide you with the utmost comfort and satisfaction.

Comfortable and Spacious Rooms at Cristalaat Al Aseel Hotel

Experience the utmost comfort and convenience at Cristalaat Al Aseel Hotel with their impressive range of room offerings. Whether you are traveling with family or friends, this hotel has the perfect room to cater to your needs. Choose the Quadruple Room for a spacious and comfortable stay. With 20 square meters of space and four single beds, this room is ideal for a group of friends or a large family. If you are traveling with a smaller group, the Triple Room is a great option, offering 20 square meters of space and three single beds. For a more intimate stay, the Twin Room provides 20 square meters of space and two single beds, perfect for couples or solo travelers. Booking these rooms on Agoda ensures that you get the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can conveniently browse through the available room types, compare prices, and secure your reservation with just a few clicks. Say goodbye to the stress of searching for the best deals and let Agoda take care of your accommodation needs at Cristalaat Al Aseel Hotel.

Discover the Vibrant Neighborhood of Al Aziziyah in Mecca

Nestled in the heart of Mecca, Saudi Arabia, the vibrant neighborhood of Al Aziziyah offers a unique blend of tradition and modernity. This bustling area is renowned for its proximity to the Holy Mosque and its vibrant atmosphere, making it an ideal location for pilgrims and tourists alike. One of the highlights of Al Aziziyah is the abundance of shopping options. The neighborhood is home to several malls and markets, where visitors can indulge in retail therapy and find everything from traditional Arabian handicrafts to international brands. Al Aziziyah Mall, in particular, is a must-visit destination for shopaholics, offering a wide range of stores and boutiques. In addition to its shopping scene, Al Aziziyah boasts a diverse culinary landscape. Visitors can savor authentic Arabian cuisine at local restaurants, where traditional dishes like Mandi and Kabsa take center stage. For those craving international flavors, there are also numerous eateries serving a variety of cuisines from around the world. When it comes to accommodation, Al Aziziyah offers a range of options to suit every traveler's needs. From luxurious hotels to budget-friendly guesthouses, visitors can find a comfortable place to stay within walking distance of the Holy Mosque. Whether you're seeking spiritual solace or exploring the vibrant culture of Mecca, Al Aziziyah is the perfect base to immerse yourself in the rich tapestry of this enchanting city.

Traveling to Cristalaat Al Aseel Hotel from the Nearest Airports in Mecca, Saudi Arabia

Cristalaat Al Aseel Hotel, located in the vibrant city of Mecca, Saudi Arabia, offers a convenient and comfortable stay for travelers. For those arriving by air, there are two main airports near Mecca: King Abdulaziz International Airport (JED) and Taif Regional Airport (TIF). To reach Cristalaat Al Aseel Hotel from King Abdulaziz International Airport (JED), visitors have several transportation options. The most convenient and popular choice is to hire a taxi or private car service, which can be easily arranged at the airport. The journey takes approximately one hour, depending on traffic conditions. Alternatively, guests can also opt for the public bus service, which operates regular routes between the airport and various destinations in Mecca. For travelers arriving at Taif Regional Airport (TIF), the distance to Cristalaat Al Aseel Hotel is slightly longer, but still easily accessible. Taxis and private car services are available at the airport, offering a comfortable and hassle-free journey to the hotel. The drive takes around one and a half to two hours, depending on traffic. Additionally, public buses are also available for those seeking a more budget-friendly option. Regardless of the airport you choose to arrive at, reaching Cristalaat Al Aseel Hotel is a straightforward process with various transportation options available. The hotel's convenient location in Al Aziziyah, Mecca, ensures that guests can easily explore the city's attractions and landmarks while enjoying a comfortable stay at this renowned accommodation.

Discover the Vibrant Surroundings of Cristalaat Al Aseel Hotel

Situated in the heart of Mecca, Cristalaat Al Aseel Hotel offers a prime location surrounded by a variety of landmarks and attractions. One of the notable landmarks in close proximity to the hotel is Al Jamrah al Wusta, which is part of the Jamarat Bridge. This iconic structure is where pilgrims perform the symbolic stoning of the devil during Hajj, making it a significant religious site. For those in need of medical assistance, Clinic - 15 Health Care Center and King Faisal Specialist Hospital are conveniently located nearby. These modern healthcare facilities provide top-notch medical services, ensuring peace of mind for guests staying at Cristalaat Al Aseel Hotel. Nature enthusiasts will be delighted to know that Arafat Mountain is within reach. This majestic mountain offers breathtaking views and is a popular spot for hiking and picnicking. Exploring the surrounding area, guests will also find Jamarat Parking, Taher Pharmacy, Red Crescent Center, Red Crescent Ambulance Station - 20, and University Medical Center, providing convenience and accessibility for all their needs. Experience the rich cultural and spiritual heritage of Mecca while enjoying the comfort and convenience of Cristalaat Al Aseel Hotel's prime location.

Convenient Public Transport Stations near Cristalaat Al Aseel Hotel

Located in the vibrant city of Mecca, Saudi Arabia, Cristalaat Al Aseel Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. One of the nearest stations is the Jamarat (Mina 3) Metro Station, which is just a short walk away from the hotel. This well-connected metro station provides quick and hassle-free transportation to various popular attractions and landmarks in Mecca, including the Masjid Al Haram, the Grand Mosque, and the Kaaba. Whether you're visiting for religious purposes or exploring the city's rich history and culture, the Jamarat (Mina 3) Metro Station offers a convenient and efficient way to navigate Mecca's bustling streets. Additionally, the hotel is also conveniently located near several bus stops. Travelers can easily catch a bus from the nearby Jamarat Bus Stop, which is just a few minutes away from the hotel. These buses provide a cost-effective mode of transportation, allowing guests to explore Mecca at their own pace. With regular bus services to various attractions and neighborhoods, including the Abraj Al Bait Towers and the Zamzam Well, guests can conveniently explore the city's iconic landmarks and immerse themselves in its vibrant atmosphere. For those who prefer a more private mode of transportation, the hotel is also close to taxi stands and car rental services. Guests can easily hail a taxi or rent a car to explore Mecca and its surrounding areas at their own convenience. Whether you're traveling alone or with a group, these transportation options offer flexibility and ease of travel, ensuring that guests can make the most of their stay at Cristalaat Al Aseel Hotel.

A Culinary Delight: Surrounding Restaurants

Cristalaat Al Aseel Hotel is surrounded by a vibrant culinary scene, offering a wide range of dining options to satisfy every palate. Just steps away from the hotel, you'll find Altazaj, a local favorite known for its authentic Arabian cuisine. For those craving traditional Saudi Arabian dishes, Kabsa Hashi Restaurant is a must-visit, serving up flavorful and aromatic Kabsa, a rice dish with tender meat and fragrant spices. Kudu - Al Jamiah is another popular choice, offering a variety of grilled meats and fast food options. If you're in the mood for Egyptian cuisine, Khan Al Khalili Restaurant is the place to go, serving up delicious kebabs, falafel, and shawarma. For a fine dining experience, head to Dana Grill Restaurant, where you can indulge in a delectable selection of international dishes while enjoying breathtaking views of the city. Shawarma Abu Arab is perfect for a quick and tasty bite, serving up mouthwatering shawarma wraps. Hera Restaurant offers a fusion of Middle Eastern and Mediterranean flavors, with a menu that includes grilled meats, seafood, and vegetarian options. Craving Malaysian cuisine? Look no further than Malaysia food Restaurant, where you can savor authentic Malaysian dishes like Nasi Lemak and Satay. Bukhari Lazez Restaurant specializes in traditional Saudi Arabian cuisine, with a menu featuring dishes like Mandi and Madfoon. And for those seeking a taste of Indian and Pakistani flavors, Alhafiz Restaurants is a must-try, offering a variety of curries, biryanis, and tandoori specialties. With such a diverse array of dining options just a stone's throw away, guests at Cristalaat Al Aseel Hotel are in for a culinary adventure like no other.









Excellent Stay for Umrah

Cristalaat Al Aseel Hotel offers an excellent stay for those visiting Mecca for Umrah. Guests have praised the hotel for its spacious rooms, ensuring a comfortable and relaxing experience. The showers are also highly rated, with guests pleased with the good water pressure and temperature. Additionally, the hotel's convenient location is a major plus, with everything needed for a convenient stay available within a short distance. From supermarkets and restaurants to barbershops, guests have easy access to all essential amenities. Whether you're in Mecca for a short stay or a longer duration, Cristalaat Al Aseel Hotel is a top choice for a hassle-free and enjoyable experience.

A Delightful Stay at Cristalaat Al Aseel Hotel

Discover the perfect blend of comfort, convenience, and affordability at Cristalaat Al Aseel Hotel in Mecca, Saudi Arabia. This hotel has received positive customer ratings, with an overall score of 6.6. One of the standout features of this hotel is its excellent value for money, with a rating of 7.4. Guests have praised the reasonable prices, making it an ideal choice for budget-conscious travelers who still want to enjoy a comfortable stay. In addition to its great value, Cristalaat Al Aseel Hotel offers a convenient location, with a rating of 7.2. Situated in the heart of Mecca, guests have easy access to the city's major attractions and landmarks. Whether you're visiting for religious purposes or simply exploring the city, this hotel's central location ensures that you are never far from the action. Furthermore, the staff at Cristalaat Al Aseel Hotel have received positive feedback, with a rating of 6.3 for their performance. Guests have commended the friendly and helpful nature of the hotel's staff, who go above and beyond to ensure a pleasant stay. From providing local recommendations to assisting with any requests, the dedicated staff members are always on hand to make your experience memorable.

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Amenities and facilities

Good
Facilities

6.1

Most talked about facilities

Internet

3 mentions

Taxi

3 mentions

Housekeeping

3 mentions

Food & Dining

1 mention

Languages spoken
  • English
  • Arabic
  • Hindi
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Dining, drinking, and snacking
  • Bar
  • Kitchen
  • Room service [24-hour]
Services and conveniences
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoking area
For the kids
  • Family room
Access
  • Front desk [24-hour]
  • Pets allowed

Location

Mahbas Al Jin, Al Azeziah, Al Aziziyah, Mecca, Saudi Arabia, 21452
Very good
Location

7.2

Airports
  • Taif Airport (TIF)
    73.1 km
  • King Abdulaziz International Airport (JED)
    75.2 km
Public transportation
  • Jamarat (Mina 3) Metro Station
    2.2 km
  • Mina 2
    4.7 km
Hospital or clinic
  • Pharmacy Dawaa
    1.1 km
Shopping
  • Makkah Mall
    5.0 km
Convenience store
  • Saif Grocery Store
    2.9 km

What's nearby

Popular landmarks
  • Abraj Al Bait Towers
    2.4 km
  • Al Jamrah al Wusta
    2.4 km
  • Kaaba
    2.5 km
  • Black Stone
    2.5 km
  • Al-Masjid al-Haram Mosque
    2.5 km
  • Jabal-al-noor (Mountain of Light)
    4.1 km
  • Makkah Mall
    5.0 km
  • Al Hijaz Mall
    7.0 km
  • Safa to Marwa
    12.7 km
  • Arafat
    15.7 km
Nearby landmarks
  • Al Harthi Supermarket Center
    240 m
  • Asia Super Market
    290 m
  • Pharmacy Dawaa
    1.1 km
  • Noori Supermarket
    1.1 km
  • Pharmacy Hekmah
    1.2 km
  • Jamarat Parking
    1.3 km
  • Hospital Alghabeer
    1.4 km
  • Al Abeer Medical Center
    1.4 km
  • Iraqi medical delegation
    1.6 km
  • Maskhoutah Parking
    1.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until13:00
Getting around
  • Distance from city center7.3 km
The property
  • Number of floors17
  • Number of rooms 748

Reviews of Cristalaat Al Aseel Hotel from real guests

Cleanliness6.1
Facilities6.1
Location7.2
Room comfort and quality6.3
Service6.3
Value for money7.4
High score for Mecca
Rating
9+ Exceptional (12)
8-9 Excellent (8)
7-8 Very Good (21)
6-7 Good (17)
<6 Below Expectation (55)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 113 verified guest comments
12345
8.8
Excellent
Mohammed from Saudi Arabia
Family with young children
Stayed 1 night in February 2018

Good hotel with good facilities & services.”

Value for money Neat rooms, very good shuttle service though it’s 3 km from masjid al haram but still the shuttle service is very frequent may be every 3 minutes. Everything is available within the 400 meters of the hotel like super market , restaurants, barber, etc. The bad thing is if somebody traveling by his own car their is no parking available, the hotel which is beside this hotel gives you parking but the charges are 10 SAR per hour. So Avoid going by your own car.

Reviewed February 04, 2018
8.8
Excellent
Rajib from Canada
Family with young children
Triple Room
Stayed 5 nights in February 2018

Great budget hotel in Makkah ”

It was a great journey, I would recommend this hotel coz you don’t have to walk too far, free shuttle bus available also taxi @ the door of hotel only 10 sr $ which is 3 cad $, while u stay clock tower and close bye u pay atlist 180$cad to 100$ if u walk 15 min while you stay 30$ for big room per night and commute 4 min by bus or taxi to haram , this area food is not super expensive and good portions, you will save all kind of money.

Reviewed March 02, 2018
10.0
Exceptional
Ayman from Saudi Arabia
Family with young children
Stayed 5 nights in March 2016

Omerah in makah”

Dr sir The environment in kristalaat easel is very good But transfer the visitor to anther hotel is not good If I make booking in kristalaat el Asieal I must find my room in kristalaat el asieal With best regards Ayman

Reviewed March 17, 2016
8.8
Excellent
Mohammed from Saudi Arabia
Family with teens
Twin Room
Stayed 5 nights in May 2019

Wide room , nice staff, great reception. Clean, near Haram by bus or taxi achievable. ”

Negative that no restaurant . No open buffet despite being famous and has many guests, they should make open buffet breakfast during Ramadan with resonable price

Reviewed May 22, 2019
6.0
Shane from Canada
Group
Stayed 5 nights in April 2016

2016 April - Value for Money but horrible customer service”

- Hotel, rooms, service, all that is needed to stay is quite good. - THE PROBLEM :: We were 46 people who booked 16 rooms. When we arrived the night Manager blatantly denied us out rooms since he does not have any booking information with him about our bookings and also not willing to check the system. When I showed him my booking confirmation print outs and payment confirmations, he just shrugged. Imagine this happening with 46 people at 3am in the morning where there are small kids, females and older people, exhausted and needs to get ready for Ummrah, all in the state of Ihram and striving to keep our cool. Took us almost 2 hours to convince them and then settle for 14 rooms but not as per our requirement.

Reviewed December 09, 2016
12345
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