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Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta

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8.5

Excellent

5,233 reviews

5,233 reviews

Housekeeping123
Shops65
Breakfast31
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Thamrin City Trade Mall

130 m

Grand Indonesia

130 m

Alun Alun Indonesia

140 m

Thamrin City

140 m

Galeri Indonesia Kaya

160 m

Popular landmarks
National Museum

2.1 km

National Monument (MONAS)

2.5 km

Gambir Train Station Building

2.5 km

Jakarta Cathedral

3.3 km

Museum Bank Indonesia

6.5 km

Closest landmarks
Mars Mens Health

120 m

Century - Thamrin Residences

280 m

Thamrin Dental Clinic

300 m

Plaza Indonesia

400 m

Gold's Gym Thamrin City

420 m

2021

Ascott Jakarta

Jl. Kebon Kacang Raya No 2, Thamrin, Jakarta, Indonesia, 10230 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Thamrin, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Jakarta

Check-in [24-hour]

Airport transfer

Excellent breakfast

560 meters to public transportation

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Pets allowed

Car park

Kids club

Tennis court

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.6
Distance to city center10 km
Location rating9.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.8 km

Rooms available at Ascott Jakarta

Excellent
Room comfort & quality

8.3

2-Bedroom Executive Apartment
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
2-Bedroom Premier Apartment
...
  • Room size: 141 m²/1518 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
3-Bedroom Premier Suite
...
  • Room size: 166 m²/1787 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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1-Bedroom Premier Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Studio Premier
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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1-Bedroom Premier
...
  • Room size: 80 m²/861 ft²
  • Shower and bathtub
  • 1 king bed
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2-Bedroom Executive
...
  • Room size: 125 m²/1345 ft²
  • Shower and bathtub
  • 2 single beds and 1 king be...
Enter dates to see prices
2-bedroom Premier
...
  • Room size: 141 m²/1518 ft²
  • Shower and bathtub
  • 2 single beds and 1 king be...
Enter dates to see prices
3-bedroom Premier
...
  • Room size: 166 m²/1787 ft²
  • Shower and bathtub
  • 1 king bed and 2 single bed...
Enter dates to see prices
1-Bedroom Executive
...
  • Room size: 64 m²/689 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Ascott Jakarta?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Ascott Jakarta?

Ascott Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Ascott Jakarta has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Ascott Jakarta?

Wake up to a great buffet breakfast at Ascott Jakarta. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 160950 IDR for adults and 83250 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Ascott Jakarta?

Ascott Jakarta features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

What is the smoking policy at Ascott Jakarta?

Ascott Jakarta does not permit smoking in any of its rooms or indoor areas.

See map

Explore the neighborhood

What people love about Ascott Jakarta

  • 9.6

    Exceptional

    "I was staying with my 3 cats in this hotel and it was great experience."

    Horacio

    |

    19 October 2022

  • 8.4

    Excellent
    Location

    "Excellent location with the mall right next door and a host of food stalls right outside with some fantastic food."

    Anand

    |

    5 October 2022

  • 9.2

    Exceptional
    Location

    "Good location next to grand indo mall."

    Cui

    |

    3 October 2022

Overall rating:

8.5

Excellent
5,233 reviews
Cleanliness
8.6
Facilities
8.3
Location
9.4
Read all reviews >
What travelers say they love:
Very convenience if you want to get any food.
Zuhri from Malaysia
Couple
More about Ascott Jakarta

More about Ascott Jakarta

Ascott Jakarta

Get the most from an urban escape in Jakarta when you book a room at Ascott Jakarta. Located right in the city center, Ascott Jakarta saves you time and travel by letting you wake up right in the heart of the best neighborhood.
At Ascott Jakarta, the excellent service and superior facilities make for an unforgettable stay. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Jakarta.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at Ascott Jakarta is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Ascott Jakarta include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Ascott Jakarta. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Ascott Jakarta including halal options.
Enjoy the countless activities offered at Ascott Jakarta. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing tennis court at Ascott Jakarta.


Around the property

Take some time to explore Jakarta during your stay at the hotel. The best way to remember your time in Jakarta is with a nice gift at Grand Indonesia Mall located about 240 m away.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Breakfast

165 mentions

Housekeeping

101 mentions

Swimming Pool

50 mentions

Food & Dining

28 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Grocery delivery
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Accessible vanities
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carbon monoxide detector
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Concierge
  • Desk
  • Dining table
  • Extra long bed
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Full kitchen
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • Laptop workspace
  • Linens
  • Microwave
  • Mirror
  • Non-smoking
  • Pets allowed in room
  • Pool facilities
  • Private apartment in building
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
  • Window
Food and dining
Breakfast options
  • Continental
Restaurants on site

Frangipani

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet
Location
Jl. Kebon Kacang Raya No 2, Thamrin, Jakarta, Indonesia, 10230
Exceptional
Location

9.4

Airports

  • Halim Perdanakusuma International Airport (HLP)
    10.8 km 37 min drive
  • Soekarno-Hatta International Airport (CGK)
    19.7 km

Public transportation

  • Bundaran HI
    590 m
  • Karet Railway Station
    700 m 13 min walk

Hospital or clinic

  • Century - Thamrin Residences
    280 m

Shopping

  • Grand Indonesia Mall
    240 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    70 m 1 min walk
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    240 m
  • National Museum
    2.1 km
  • National Monument (MONAS)
    2.5 km
  • Gambir Train Station Building
    2.5 km
  • Jakarta Cathedral
    3.3 km
  • Museum Bank Indonesia
    6.5 km
  • Jakarta Old Town
    6.9 km
  • Ancol Dreamland
    8.1 km
  • Istiqlal Mosque
    12.1 km
  • Beautiful Indonesia in Miniature Park
    17.1 km

Nearby landmarks

  • Mars Mens Health
    120 m
  • Thamrin City Trade Mall
    130 m
  • Grand Indonesia
    130 m
  • Alun Alun Indonesia
    140 m
  • Thamrin City
    140 m
  • Galeri Indonesia Kaya
    160 m
  • Daily Foodhall
    190 m
  • Mini Space Shuttle Park
    210 m
  • Grand Indonesia Mall
    240 m
  • Century - Thamrin Residences
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 1 year(s).

Infant 1-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Upon prior confirmation with the property, guests will be allowed to bring pets into the property with a certificate of vaccination.

    Pets will be charged for a deposit of IDR 1.500.000 IDR per stay per pet.

    Maximum number of dogs allowed in 1 Bed Room apartment is 1. Maximum number of dogs allowed in 2 Bed Room Apartment and 3 Bed Room Apartment is 2.

    Please contact the property directly for more details.
  • Parking is available at no additional charge. Parking spaces are limited to one per room. Additional spaces will incur additional charges.
  • Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee399600 IDR
  • Distance from city center10 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)160950 IDR

The property

  • Number of floors23
  • Number of restaurants1
  • Number of rooms 204
  • Year property opened1995
  • Most recent renovation2014
Property announcements

Mini Market On-Site open from 07:00 AM to 07:00 PM

Serumpun Restaurant will be open from 06:00 AM to 10:30 PM (Monday – Friday) and 07:00 AM to 11:00 PM (Saturday – Sunday).

Breakfast will be delivered to the room, dine-in for lunch and dinner A'la Carte maximum 35 guests at 11:00 AM to 09:00 PM.

On-Site mini-market opens from 07:00 AM to 10:00 PM.

Gym and swimming pool will be open from 07:00 AM to 08:00 PM.

Spa, Sauna & Cubbies Playground will be temporarily closed until further notice.

Room service will be available from 12:00 AM - 22:30PM

Reviews of Ascott Jakarta from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.6
Facilities8.3
Location9.4
Room comfort and quality8.3
Service8.7
Value for money8.6
High score for Jakarta
Rating
9+ Exceptional (755)
8-9 Excellent (440)
7-8 Very Good (450)
6-7 Good (138)
<6 Below Expectation (148)
Time of the year
Mar - May (499)
Jun - Aug (425)
Sep - Nov (437)
Dec - Feb (570)
All guests (3,884)
All room types
All languages

Show reviews that mention 

Showing 1,931 verified guest comments
12345
10.0
Exceptional
Nurulhuda from Singapore
Family with young children
3-Bedroom Premier Suite
Stayed 2 nights in March 2019

Excellent.”

I stay in the 3 Bedroom Suite with 5 adults and 1 kid. Its clean and luxurious. Staff were helpful and friendly. It was accessible to many facilities like shopping malls and dining areas. The breakfast is alwas full house however they gave us priority when we had a train to catch to bandung. There is also a convenience store downstairs. would definitely recommend this hotel to others and would come here again on my next holiday. Also they went beyond the expectations when they gave a free teddy bear to my young niece. An amazing place for a getaway with excellent service.

Reviewed March 06, 2019

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Dear Mrs. Nurulhuda, Thank you very much for your kind feedback. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Erick Pradiana - Assistant Guest Service Manager

Responded March 09, 2019
Ascott Jakarta
10.0
Exceptional
jiho from Indonesia
Business traveler
1-Bedroom Premier Suite
Stayed 14 nights in June 2021

The location is very good and the staff service is kind”

- The location is very good. There is Grand Indonesia Mall right next to the hotel, so it is very convenient to shopping. - The hotel facilities are a bit old, but I think they're clean overall. And I could live comfortably because the room was big. - I am very satisfied with the kind service of the staff. - One thing I want the hotel to improve is interior lighting. I felt a little dark in the hotel room. It would be perfect if you could replace the light in the hotel room with a bright color.

Reviewed July 13, 2021

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Dear Mr. Jiho, Thank you for your time to share your stay experience with us. We are so delighted to know that your recent stay was a good one! It is good to hear that you like our strategic location, the spacious and clean room, and not to mention the staff services. In regards of your feedback for the room lighting, we have shared to our management to be evaluated. We sincerely value your input and suggestion that can be useful for our property improvement in term of service and quality. Once again, we thank you for your feedback and we look forward to welcome you again in the future! Best regards, Rhenny Hariaty (Guest Service Manager)

Responded July 15, 2021
Ascott Jakarta
10.0
Exceptional
MASTURA from Malaysia
Group
Studio Premier
Stayed 2 nights in June 2022

Great hotel with great location”

Very strategic location - walking distance to Grand Indonesia, Thamrin city and food stall and pasar malam. You save a lot on transport. Clean and well maintained hotel. Very helpful staff and informative. The on duty manager Pak Fijri was so helpful. He helps us with airport drop off and share information. Pool is clean. Breakfast place is clean and systematic. Security is tight so you feel safe staying in Ascott. Either you travel solo, family, friends or business trip, Ascott is the best place!

Reviewed June 08, 2022

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Dear Mr. Mastura, Thank you for your time to reward us a great rating. We are very delighted to receive your high appreciation for our property and please kindly to keep on supporting us in the future, Sir. Best regards, Rhenny Hariaty (Guest Service Manager)

Responded June 12, 2022
Ascott Jakarta
10.0
Exceptional
Prily from Indonesia
Solo traveler
Studio Premier
Stayed 3 nights in July 2021

Best location & staffs”

I stayed in Ascott Jakara for 10 days starts 15-24 Jul. This is my fave place to WFH (Work From Hotel) and spend Eid Adha as well (room 1907). There was nothing to be complaint, just perfect. And the cleaning staf named Mr. SISWO was very helpful during my stay. He was very kind, patient and tidy. Thanks you for his work! And also the lobby-staffs always helpful to send my food-order to my door. Great service!

Reviewed July 28, 2021

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Dear Ms. Prily, Thank you for your time to share your stay experience. We are very delighted to hear that your recent stay was an excellent one! Your high appreciation to Siswo has been shared personally and he is so proud to receive your compliment. Knowing your satisfaction, we are truly confident that you will become one of our loyal guest in Ascott Jakarta. Once again, we thank you for your positive feedback and we look forward to welcome you again into one of our service residence! Best regards, Rhenny Hariaty (Guest Service Manager)

Responded July 29, 2021
Ascott Jakarta
10.0
Exceptional
Siti from Singapore
Family with young children
2-Bedroom Premier Apartment
Stayed 4 nights in April 2019

Great stay”

From the moment you walk in, you are welcome with great smiles and fragrance at the lobby. The apartment is spacious, location is fantastic, in between Grand Indo and Thamrin. Beds are comfortable, dryer, washing machine are all working fine. Breakfast, nothing great. Sleep in, wake up late and head to the Malls for your meals. Only complaint is that the moment you walk into the room, you are welcome with a stale sewage like smell unlike the fragrant lobby smell.

Reviewed April 16, 2019

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Dear Ms. Siti, Thank you very much for your kind feedback. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Erick Pradiana - Assistant Guest Service Manager

Responded May 01, 2019
Ascott Jakarta
10.0
Exceptional
souraiya from Indonesia
Family with young children
2-Bedroom Executive Apartment
Stayed 1 night in November 2021

Best hotel in Jakarta ”

We've stayed in 4 and 5 stars hotel in Jakarta and my family and I consider this hotel as the best in Jakarta. The room is spacious, clean and hommy. the facility may not as luxury as some and the swimming pool is not wide enough but still we feel that the hotel have perfect ambience for staycation. We've tried the one bedroom room and two rooms, both are great!

Reviewed June 16, 2022

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Dear Ms. Souraiya, Thank you for your time to reward us a great rating. We are very delighted to receive your high appreciation for our property and please kindly to keep on supporting us in the future, Mam. Best regards, Rhenny Hariaty (Guest Service Manager)

Responded June 20, 2022
Ascott Jakarta
10.0
Exceptional
NOR from Malaysia
Couple
Studio Premier
Stayed 2 nights in January 2019

Great Location and helpful Staff!”

I really have the best stay during my anniversary trip to Jakarta! The room is spacious, complete with basic amenities that a house should have i.e. water dispenser, fridge, cooking utensil and even a washing machine that comes with a dryer! The staff is very friendly n helpful. the location is really2 great. walking distance to Thamrin City, Grand Indo & the Plaza. We even walked to Tanah Abang (1.2km) which takes about 12mins, rather than taking grab which takes about 24 mins due to 'macet'. dont get surprised as we also walked from BNI station to the hotel. We dont feel its far as we enjoyed exploring the city, seeing people selling food at the street. Return to Ascott Jakarta? - Definitely, yes!

Reviewed January 31, 2019

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Dear Ms. Nor, Thank you for taking the time to provide us with your feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, fadlun Guest Service Manager

Responded February 05, 2019
Ascott Jakarta
10.0
Exceptional
Prily from Indonesia
Business traveler
Studio Premier
Stayed 5 nights in May 2020

The best experience ever!”

The location is very strategic, near at one of the famous mall in central Jakarta & other shopping mall. The staff was very helpful. I love.the room, especially the kitchen set. It was realy complete set. The room was so clean and tidy and spacious. I got the best rate promo when I stayed here to work from home. This is the best staycation and work as well. Love it!!

Reviewed May 29, 2020

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Dear Prily, Thank you for your generous feed back. We are so happy to know that you had an excellent experience staying with Ascott Jakarta. It is glad to know that our staff service and the room exceeded your expectation, both for work and staycation! Thank you once again for sharing your great review and we look forward to welcome you back in the future. Best regards, Rhenny Hariaty (Guest Service Manager)

Responded June 19, 2020
Ascott Jakarta
9.6
Exceptional
Agnes from Malaysia
Solo traveler
Studio Premier
Stayed 2 nights in April 2019

excellent location, clean room & friendly staff ”

it was my solo birthday trip, first time to Jakarta. As a female, security is utmost important to me. when i reached Ascott,i felt safe. most importantly, i felt welcome with warmest smile by Mr Agung Sanjaya in the evening when i'm just step into the Hotel. When assist me with my check-in, he realised it was my birthday on the next day, he was first wishes me Advance Happy birthday and arranged nice & clean room for me, it was sunshine in the morning, i loved it. it was clean and well equipped with washing machine, fridge, stove and cooking appliances, TV & Aircon etc, it was provided with water dispenser as well. overall well maintained and clean, and you will have a good sleep! this little gesture warmed my heart, and he even greet me again on the actual day when i passing by him . Mr Agung demonstrate the great attitude with excellent customer services which is the asset for the Hotel. thank you for his great service together with the nice accommodation provided.

Reviewed May 02, 2019

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Dear Ms. Agnes, Thank you for taking the time to provide us with your feedback for us. We were delighted to learn that in overall you enjoyed your stay with us when you visiting Jakarta and we are happy to have met your expectations in service and quality standards. Your wonderful review in our guest survey will be shared to our team especially to Agung for more commitment in delivering good service. It is always pleasant to have the compliments which will surely motivate and make our team proud. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. . With my best regards, Erick Pradiana - Assistant Guest Service Manager

Responded May 05, 2019
Ascott Jakarta
10.0
Exceptional
ROY from Indonesia
Solo traveler
Studio Premier
Stayed 1 night in November 2020

Value for money”

For the price, the room had everything one can possibly need: microwave, washing machine, refrigerator. There's a safe deposit box en-suite. The room is not only clean and very comfortable, but also very spacious. The breakfast is made to order, and delivered to the room. The food is nothing exceptional, and the portion is quite small (for me personally). However, overall, I was very satisfied with my experience staying at this property.

Reviewed December 01, 2020

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Dear Mr. Roy, Thank you for choosing our property as your destination to stay during your time in Jakarta. We are so delighted to know that your stay was a great one! Thank you also for highlighting our clean and spacious room with the complete facilities inside. We are happy to be able to accommodate all your needs, Sir. In regards of the breakfast portion and quality, I will escalate these matter to our Restaurant vendor for their evaluation, and hopefully improvement from their side. Knowing your great satisfaction for our property, we sincerely wish for your return in the future time, Mr. Roy. Please do not hesitate to contact us should you require any further assistance for your upcoming visit. We will be more than happy to ensure that your stay will be a memorable one. Once again, thank you for your generous feedback and we look forward to welcome you back in to our service residence. Best regards, Rhenny Hariaty (Guest Service Manager)

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Ascott Jakarta
10.0
Exceptional
ROY from Indonesia
Solo traveler
Studio Premier
Stayed 1 night in November 2020

Value for money”

For the price, the room had everything one can possibly need: microwave, washing machine, refrigerator. There's a safe deposit box en-suite. The room is not only clean and very comfortable, but also very spacious. The breakfast is made to order, and delivered to the room. The food is nothing exceptional, and the portion is quite small (for me personally). However, overall, I was very satisfied with my experience staying at this property.

Reviewed December 01, 2020

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Dear Mr. Roy, Thank you for choosing our property as your destination to stay during your time in Jakarta. We are so delighted to know that your stay was a great one! Thank you also for highlighting our clean and spacious room with the complete facilities inside. We are happy to be able to accommodate all your needs, Sir. In regards of the breakfast portion and quality, I will escalate these matter to our Restaurant vendor for their evaluation, and hopefully improvement from their side. Knowing your great satisfaction for our property, we sincerely wish for your return in the future time, Mr. Roy. Please do not hesitate to contact us should you require any further assistance for your upcoming visit. We will be more than happy to ensure that your stay will be a memorable one. Once again, thank you for your generous feedback and we look forward to welcome you back in to our service residence. Best regards, Rhenny Hariaty (Guest Service Manager)

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Ascott Jakarta
10.0
Exceptional
Shahrizad from Bahamas
Group
2-Bedroom Premier Apartment
Stayed 2 nights in July 2022

THE BEST CITY CENTER HOTEL! ”

I’m happy that the hotel location is very strategic at the heart of Jakarta city center / cbd. One of the staff (Mr.Yuli) was very helpful and super attentive during our check in process. The food at the restaurant also was so good. I had Nasi Goreng was super delicious. Just opposite to the famous Rumah Makan Sederhana where they serve Nasi Padang. Walking distance to Grand Indonesia and Plaza Indonesia (2-5mins walking). And the best part, just under the hotel, there are the famous kebon kacang street food market. Delish! Can’t wait to return!

Reviewed July 15, 2022

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Dear Mr. Shahrizad, Thank you for your time to reward us a great rating. We are very delighted to receive your high appreciation for our property and please kindly to keep on supporting us in the future, Sir. Best regards, Rhenny Hariaty (Guest Service Manager)

Responded July 17, 2022
Ascott Jakarta
10.0
Exceptional
Utami from Indonesia
Family with young children
1-Bedroom Premier Suite
Stayed 2 nights in March 2021

Had a great staycation..”

The room verry spacious, i love the design of their room, verry clean, and the staff verryy friendly and helpfull as well.. Everything almost excelent but one thing i dont like is they dont have balcony and the view was not good to see.. Anyway, will stay in ascott another time for sure. Thanks agoda..

Reviewed March 30, 2021

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Dear Ms. Utami, Thank you for choosing our property as your destination to stay during your staycation. We are so delighted to hear that your previous stay with us was an excellent one! It is such great honor to know that you loved so many things about Ascott Jakarta. However, we do regret that that the lack of balcony and the hotel view were not according to your expectation. But seeing as you love so many great points from our hotel, we are confident enough that you will be visiting us again in the future. Once again, we thank you for your positive feedback and we look forward to welcome you into one of our service residence soon! Warm regards, Rhenny Hariaty (Guest Service Manager)

Responded May 12, 2021
Ascott Jakarta
10.0
Exceptional
Nabila from Indonesia
Group
Studio Premier
Stayed 2 nights in August 2020

Ideal place for a staycation”

The hotel is able to provide everything we expect, even more. Although we stayed during peak season, they have managed to give us a room with a nice view as requested. When our ice tray was missing from the fridge, instead of giving us another ice tray, the hotel replaced the whole fridge! Ascott definitely makes sure they provide the best service for each guest. The staffs are friendly and welcoming. Amenities are good, especially the kitchen. Everything is well-thought-of. Definitely will come back for my next staycation!

Reviewed August 17, 2020

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Dear Ms. Nabila, Thank you for your time to share your stay experience through this channel. We are very delighted to know that you had a wonderful stay with us. Thank you also for your appreciation in regards of our staff services. We are proud and happy to received such kind compliment from our guest. We will do our best to continuously deliver best services to all of our guest. We sincerely wish that you will return back soon to our property, Mam. We will definitely looking forward to welcome you again in the future. Once again thank you for your generous feedback, please stay healthy and safe! Best regards, Rhenny Hariaty (Guest Service Manager)

Responded August 19, 2020
Ascott Jakarta
10.0
Exceptional
Januar from Indonesia
Group
1-Bedroom Premier Suite
Stayed 1 night in April 2020

Very pleasant staycation!”

The air conditioner were great, the kitchenette is clean. Check in/check out process was warm and friendly. And the service is very quickly followed up. I was given a high floor room and I really liked it, good view. Thank you Ascott Jakarta team.

Reviewed April 29, 2020

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Dear Mr. Januar, Thank you for your generous review. We are so happy to know that you had an excellent stay with us! Your kind reward is what drive us to do our utmost best to ensure our guest enjoy their stay with Ascott Jakarta. Best regards, Rhenny Hariaty (Guest Service Manager)

Responded June 19, 2020
Ascott Jakarta
10.0
Exceptional
Ravi from India
Couple
Studio Premier
Stayed 5 nights in July 2019

Good hotel with a good location”

Ascott Jakarta was quite an experience as we stayed here for our holiday. The location is apt as it's in walking distance to Grand Indonesia, which houses many restaurants, cafes, shopping and even movies! The room was spacious, it also came with a washing machine (with free detergent!), microwave, mineral water can and dispenser and other standard amenities. The staff was courteous, the breakfast was wonderful and there was variety in the food everyday. All in all, a pleasant stay.

Reviewed July 23, 2019

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Dear Mr. Ravi, Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We were delighted to learn that you enjoyed your stay and I thank you for your satisfaction on location, our staffs and spacious room. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With our best regards, Lulu

Responded August 02, 2019
Ascott Jakarta
10.0
Exceptional
Nick from Australia
Couple
Studio Premier
Stayed 3 nights in February 2020

Very clean, great location next to Grand Indonesia and excellent 24/7 staff service”

Staff and service was the big one - they were always willing to help, give food and travel recommendations, as well as calling cabs for us and always being welcoming and greeting whenever entering and leaving the premises - these little things are amazing - keep doing it!

Reviewed March 06, 2020

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Dear Valued Guest, Thank you for your feedback. Your kind words will be shared with the Residence Manager. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences Yours sincerely, Angga Wijaya

Responded March 17, 2020
Ascott Jakarta
10.0
Exceptional
Nike from Indonesia
Group
Studio Premier
Stayed 1 night in January 2020

Best place for staycation”

Friendly staff and smooth check in and check out. Great location, you can walk to Grand Indonesia Shopping mall. Spacious and neat. Comfy bed and sofa. TV has a lot of entertainment channels. Good lighting, I can work on laptop while on a bed. Equipped kitchen though I don't use it much. Pool area is a bit smelly though.

Reviewed January 21, 2020

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Dear Valued guest, Thank you for your review dated 21 January 2020. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Angga W

Responded February 06, 2020
Ascott Jakarta
10.0
Exceptional
Januar from Indonesia
Solo traveler
1-Bedroom Premier Suite
Stayed 1 night in May 2020

My second staycation.”

The air conditioning is perfect, the bed is comfortable, the water pressure is just right, the internet connection is good, the kitchen is clean, but unfortunately my booking on high floor could not be fulfilled like my previous stay.

Reviewed May 25, 2020

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Dear Mr. Januar, Thank you for choosing our property as your preferred destination to stay in Jakarta. We are glad to know that once again you had a great experience staying with us. We will do our utmost best to accommodate your high floor preference in the future,Sir but in the mean time we look forward to welcome you back again soon! Best regards, Rhenny Hariaty (Guest Service Manager)

Responded June 19, 2020
Ascott Jakarta
10.0
Exceptional
Nuwan from Sri Lanka
Solo traveler
Studio Premier
Stayed 2 nights in March 2019

First stay experience was good ”

My first experience at Ascott Jakarta was a positive one. They upgraded the room for me. Room was awesome with the entire place being very clean. Would recommend this place to anyone.

Reviewed March 25, 2019

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Dear Nuwan, Thank you very much for your kind feedback. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Erick Pradiana - Assistant Guest Service Manager

Responded March 26, 2019
Ascott Jakarta
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