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Exterior view, Best Western Premier Sapphire Halong in Hạ Long
Best Western Premier Sapphire Halong
Exterior view, Best Western Premier Sapphire Halong in Hạ Long
Lobby, Best Western Premier Sapphire Halong in Hạ Long
Lobby, Best Western Premier Sapphire Halong in Hạ Long
a large swimming pool in a hotel room, Best Western Premier Sapphire Halong in Hạ Long
Swimming pool, Best Western Premier Sapphire Halong in Hạ Long

Removed from saved list

9.0

Exceptional

129 reviews

129 reviews

Children's activities3
View3
Housekeeping3
See map
See map

8.8

Excellent

Location rating score

Excellent location - 1.08 kilometers from city center
Parking
FREE
Popular landmarks
Bai Chay Bridge 920 m
Dong Thien Cung 7.1 km
Dau Go Gotto 7.3 km
Hon Ga Choi Island 8.3 km
Soi Sim Island 11.4 km
Sung Sot Cave 12.3 km
Luon Caves 12.7 km
Cua Van Fishing Village 16.9 km
Nearby landmarks
Bệnh viện Đa khoa Vinmec Hạ Long 150 m
Công viên Vinhomes Dragon Bay 250 m
Mini Mart 250 m
Cầu Koi 410 m
Kidoland 470 m
City Church 700 m
Bai Chay Bridge 920 m
Poem Mountain Entry - Garded by a policeman 19-oct-19 940 m
Bai Chai Bridge 950 m
Bai Tho Mountain 970 m
Newly built in 2021

Best Western Premier Sapphire Halong

S2 Building, Lot HH05, Ben Doan High Class Area, Hong Gai Ward, Hon Gai Port, Hạ Long, Vietnam, 200000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hon Gai Port part of Hạ Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

940 meters to Bai Chay Bridge

Top Value

Check-in [24-hour]

Airport transfer

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [indoor]

Kids club

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money9.0
Location rating8.8
Nearest airportCat Bi International Airport (HPH)
Distance to airport38.8 km

Rooms available at Best Western Premier Sapphire Halong

Premier Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
1 King 1 Single, Non-Smoking, Two Bedrooms Junior Suite, Balcony, Bayview, Shower
...
  • Room size: 48 m²/517 ft²
  • Bay view
  • 1 king bed & 1 single bed
Enter dates to see prices
Premier Triple Bay View
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 3 single beds
Enter dates to see prices
Suite-2 King Beds, Non-Smoking, Premier Two Bedrooms, Balcony, Bayview, Shower Only
...
  • Room size: 68 m²/732 ft²
  • Bay view
  • 1 king bed & 1 king bed
Enter dates to see prices
1 King 1 Single, Non-Smoking, Junior Suite, Two Bedrooms, Balcony, City View, Shower
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed & 1 single bed
Enter dates to see prices
Sapphire Suite
...
  • Room size: 68 m²/732 ft²
  • Bay view
  • 1 king bed & 1 king bed
Enter dates to see prices
Premier Twin Bay View
...
  • Room size: 34 m²/366 ft²
  • Bay view
  • 2 single beds
Enter dates to see prices
Superior Triple
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 3 single beds
Enter dates to see prices
Superior Twin Bay View
...
  • Room size: 34 m²/366 ft²
  • Bay view
  • 2 single beds
Enter dates to see prices
Superior Triple Bay View
...
  • Room size: 34 m²/366 ft²
  • Bay view
  • 3 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Premier Sapphire Halong?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Premier Sapphire Halong?

Best Western Premier Sapphire Halong is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1500000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Best Western Premier Sapphire Halong has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hạ Long with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Best Western Premier Sapphire Halong?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Best Western Premier Sapphire Halong. Asian breakfast is available for guests. There's an additional charge of 423000 VND for adults and 423000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Premier Sapphire Halong?

Best Western Premier Sapphire Halong features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Best Western Premier Sapphire Halong?

Your special occasion or event can be hosted at one of the 5 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Best Western Premier Sapphire Halong. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Best Western Premier Sapphire Halong?

On-site venues and convenient event services make Best Western Premier Sapphire Halong an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 250 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Best Western Premier Sapphire Halong?

Best Western Premier Sapphire Halong does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Best Western Premier Sapphire Halong?

Best Western Premier Sapphire Halong is located in Hon Gai Port, famous for good restaurants such as Rock House Pizza, Wander Station and Hoang Quan Restaurant.

What popular shopping places are close to Best Western Premier Sapphire Halong?

Best Western Premier Sapphire Halong is located in Hon Gai Port area which features shopping places such as Ha Long Market.

What are popular attractions near Best Western Premier Sapphire Halong?

Best Western Premier Sapphire Halong is located in Hon Gai Port area, which is famous for attractions such as Công viên Vinhomes Dragon Bay, Kidoland and City Church.

What popular natural sightseeing spots are close to Best Western Premier Sapphire Halong?

Best Western Premier Sapphire Halong is located in the Hon Gai Port area, which is famous for natural sightseeing destinations such as Sung Sot Cave, Bai Tho Mountain and Hòn Hai - Cô Tiên.

See map

Explore the neighborhood

What people love about Best Western Premier Sapphire Halong

  • 10

    Exceptional
    Spaciousness

    "Room was spacious & clean."

    THI

    |

    29 October 2022

  • 10

    Exceptional
    Cleanliness

    "The room is clean and modern."

    Trang

    |

    18 June 2022

  • 10

    Exceptional
    Location

    "Nice location along the sea."

    THU

    |

    20 February 2023

Overall rating:

9

Exceptional
129 reviews
Cleanliness
9.4
Facilities
9.3
Location
8.8
Read all reviews >
What travelers say they love:
The staffs are really hospitality and helpful.
huyền from Vietnam
Family with young children
More about Best Western Premier Sapphire Halong

More about Best Western Premier Sapphire Halong

Best Western Premier Sapphire Halong

Enjoy all the sightseeing options of Hạ Long with a stay at Best Western Premier Sapphire Halong.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Hạ Long.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Best Western Premier Sapphire Halong include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Take some time to explore Hạ Long. The most well-known nearby local attraction is Dau Go Gotto which is located just about 7.2 km away. Spend a day on an ocean adventure with an easy trip to Hon Ga Choi Island located 8.2 km away.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Languages spoken
  • English
  • German
  • Russian
  • Vietnamese
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool facilities
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Fruits/snacks
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Braille and tactile signage
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Fruits/snacks
  • Hair dryer
  • Hand sanitizer
  • Heating
  • Individual air conditioning
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower

Location

S2 Building, Lot HH05, Ben Doan High Class Area, Hong Gai Ward, Hon Gai Port, Hạ Long, Vietnam, 200000
Excellent
Location

8.8

Airports
  • Cat Bi International Airport (HPH)
    38.8 km
Public transportation
  • Halong Train Station
    6.7 km
Hospital or clinic
  • Bệnh viện Đa khoa Vinmec Hạ Long
    150 m
Shopping
  • Bai Chay Commercial Center
    2.0 km
Convenience store
  • Thu Huong Convenience Store
    720 m
Cash withdrawal
  • ATM
    350 m

What's nearby

Popular landmarks
  • Bai Chay Bridge
    920 m
  • Dong Thien Cung
    7.1 km
  • Dau Go Gotto
    7.3 km
  • Hon Ga Choi Island
    8.3 km
  • Soi Sim Island
    11.4 km
  • Sung Sot Cave
    12.3 km
  • Luon Caves
    12.7 km
  • Cua Van Fishing Village
    16.9 km
Nearby landmarks
  • Bệnh viện Đa khoa Vinmec Hạ Long
    150 m
  • Công viên Vinhomes Dragon Bay
    250 m
  • Mini Mart
    250 m
  • Cầu Koi
    410 m
  • Kidoland
    470 m
  • City Church
    700 m
  • Bai Chay Bridge
    920 m
  • Poem Mountain Entry - Garded by a policeman 19-oct-19
    940 m
  • Bai Chai Bridge
    950 m
  • Bai Tho Mountain
    970 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee1500000 VND
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)423000 VND
  • Daily Internet/Wi-Fi fee0 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors32
  • Number of restaurants2
  • Number of rooms 1008
  • Room voltage220
  • Year property opened2021
Parking
  • Daily parking fee0 VND

Reviews of Best Western Premier Sapphire Halong from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.4
Facilities9.3
Location8.8
Service9.6
Value for money9.0
High score for Hạ Long
Rating
9+ Exceptional (38)
8-9 Excellent (3)
7-8 Very Good (5)
6-7 Good (2)
<6 Below Expectation (1)
Time of the year
Mar - May (23)
Jun - Aug (17)
Sep - Nov (3)
Dec - Feb (6)
Showing 49 verified guest comments
123
10.0
Exceptional
Trang from Vietnam
Family with young children
Stayed 1 night in June 2022

Best of value”

I and my family have a pleasure to stay at the hotel in only one night. But we all feel very comfortable and suitable. The staffs are friendly and helpful. The room is clean and modern. The food is fresh and very yummy. Overall, we are highly recommend for whom has a plan to travel to Halong. This place is full of all things that u ll need. We will go back to next time and stay long. Thanks for caring our family.

Reviewed June 19, 2022

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Dear Ms.Trang, Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits. Warmest regards, Hotel management team.

Responded February 23, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
Phuong from Vietnam
Couple
Stayed 1 night in March 2022

nice location, clean and nicd view room”

its ideal location, nice and friendly staff. we wouldnt ask for more!!

Reviewed March 06, 2022

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Dear Mrs.Phuong, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards, Hotel management team.

Responded February 22, 2023
Best Western Premier Sapphire Halong
9.6
Exceptional
Quang from Vietnam
Family with young children
Stayed 2 nights in April 2022

It was a phenomenal stay”

If you ask for a place to stay in Halong, NEVER count this out as it gives you supreme service and the staff was extremely nice. They offer great breakfast with diversities, and their bread station was absolutely stunning One minor drawback is that the wifi system is weird and sometimes there is not enough staff in the Gym. But anw, those were minor, still a 10/10 choice to stay

Reviewed May 03, 2022

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Dear Mr.Quang, Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits. Warmest regards, Hotel management team.

Responded February 22, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
Linh from Vietnam
Family with teens
Stayed 2 nights in April 2022

A new wise choice”

My big family of 10 ppl 6-70 yo were all happy with the hotel: room, view, service and location.

Reviewed June 19, 2022

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Dear Ms.Linh, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards, Hotel management team.

Responded February 23, 2023
Best Western Premier Sapphire Halong
9.6
Exceptional
huyền from Vietnam
Family with young children
Stayed 1 night in June 2022

Such a nice place”

I travel with my kid (1 yr old); they have such a large and friendly kid play center (compare to other hotel). The staffs are really hospitality and helpful. They help me a lot like looking after my kid when I was busy with check in check out or when she is having breakfast.

Reviewed June 12, 2022

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Dear Mrs.Huyền, Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits. Warmest regards, Hotel management team.

Responded February 23, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
Viet from Vietnam
Family with young children
Stayed 1 night in April 2022

Good for family 3 or 4 people.”

Good for family 3 or 4 people. I like it quiet.

Reviewed June 14, 2022

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Dear Mr.Viet Anh, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards, Hotel management team.

Responded February 23, 2023
Best Western Premier Sapphire Halong
9.6
Exceptional
Quang from Vietnam
Family with teens
Stayed 2 nights in April 2022

Absolute the top-tier choice to stay in Halong”

Splendid decoration with an unforgettable hospitality and service 10/10

Reviewed May 04, 2022

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Dear Mr.Quang, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards, Hotel management team.

Responded February 22, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
Chul from Vietnam
Solo traveler
Stayed 1 night in May 2022

Exceptional”

thanks everyone ....

Reviewed May 20, 2022

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Dear Mr.Lee, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards, Hotel management team.

Responded February 23, 2023
Best Western Premier Sapphire Halong
9.2
Exceptional
Nguyen from Vietnam
Group
Stayed 1 night in May 2022

Good value for money”

Very good experience

Reviewed May 31, 2022

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Xin chào anh Nguyên, Chân thành cảm ơn anh đã ghé thăm Best Western Premier Sapphire Ha Long và dành thời gian chia sẻ trải nghiệm của mình. Thay mặt đội ngũ nhân viên khách sạn, chúng tôi rất mong sẽ được đón tiếp gia đình quay trở lại để trải nghiệm những dịch vụ khác nữa. Kính chúc anh cùng gia đình nhiều niềm vui và sức khỏe dồi dào ạ. Thân mến, Đội ngũ quản lí khách sạn.

Responded February 23, 2023
Best Western Premier Sapphire Halong
7.6
Very good
Trang from Vietnam
Family with young children
Stayed 1 night in July 2022

Very good”

the hotel is suit with the family, we love the kids area and pools, everything is brand new and clean. Otherwise, the hotel room is quite small although we hire the suite room with 2 bedroom. Recommened for couples with child. The breakfast is not diversity

Reviewed July 18, 2022

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Dear Ms.Trang, First of all, thank you so much for staying at Best Western Premier Sapphire Ha Long and for sharing such detailed feedback. We are very happy to know that you had an enjoyable experience with us. We will make sure to pass on your lovely comments to our team members, you definitely made our days with those compliments. We apologize for any inconvenience caused to you during your stay. We are so sorry we couldn't deliver the perfect stay experience that we aim for all of our valued guests. I hope that next time you come back, you will see the improvement and be 100% satisfied with your experience. Once again, thank you for your constructive feedbacks, next time you are in Ha Long, please visit us and let us know so we could take care of you. Best regards, Hotel management team.

Responded February 24, 2023
Best Western Premier Sapphire Halong
4.0
Nguyen from Vietnam
Family with young children
Stayed 2 nights in April 2022

Terrible service”

1- do not clean the room even when requested, the room staff is unprofessional 2- the front desk staff asked to pay an additional fee even though the guest has paid in full, this is the room I booked as a gift, so when my friend came to the front desk staff informed my friend that I was very unsatisfied

Reviewed April 24, 2022

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9.6
Exceptional
THU from Vietnam
Family with teens
Superior King Bay View
Stayed 1 night in February 2023

Best Western Hotel ”

One of my best stay in Halong Bay ! The Ocean view room is beautiful. Extraordinary Staff to assist all day along. We really enjoyed the place. And will certainly return for our next trip to Halong.

Reviewed March 02, 2023

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8.8
Excellent
Kevin from Australia
Couple
Stayed 6 nights in January 2023

Great hotel”

Stayed here for 2 weeks. No complaints.

Reviewed February 22, 2023

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Dear Mr. Kevin, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards, Hotel management team.

Responded March 01, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
THU from Vietnam
Family with teens
Superior King Bay View
Stayed 1 night in February 2023

Exceptional”

One of our best stay at Ha Long Bay ! Highly dedicated staff to assist us. Nice location along the sea. It was a real pleasant experience !

Reviewed February 20, 2023

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Dear Ms.Ha, Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits. Warmest regards, Hotel management team.

Responded March 01, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
Hang from Vietnam
Family with young children
Stayed 2 nights in January 2023

Valuable service for cheap price”

Actually it was not so cheap, but you will get the best service you can ask for with the price. The room looks exactly what it is in the pictures. The staff are so great that I have praised them with many relatives. Besides, Tet holiday is not the peak period in Halong, hence a great time to visit for those who prefer calmness.

Reviewed January 27, 2023

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Dear Ms.Hang, Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review! We are very happy to know that you've had an enjoyable time with us, with special mention to our attentive employees. Please rest assured that I have noted your comments about the price and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests. We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Hotel management team.

Responded March 01, 2023
Best Western Premier Sapphire Halong
9.2
Exceptional
Tam from Vietnam
Couple
Stayed 1 night in May 2022

Modern and clean hotel, close to the city centre”

Nice place to stay in Ha Long city and close to the center. But the breakfast is not as good as expected and few choices.

Reviewed October 31, 2022

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Dear Ms.Tam, Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review! We are very happy to know that you've had an enjoyable time with us, with special mention to our attentive employees. Please rest assured that I have noted your comments about the breakfast and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests. We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Hotel management team.

Responded February 24, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
THI from Vietnam
Couple
Standard Room, 1 King Bed, Balcony, City View (Shower Only)
Stayed 2 nights in October 2022

Good location, convenient for trip to Ha Long”

Room was spacious & clean. Breakfast is acceptable. Not many choices though. Staffs were friendly. Very close to the beach & many restaurants nearby.

Reviewed October 30, 2022

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Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits.

Responded February 24, 2023
Best Western Premier Sapphire Halong
9.6
Exceptional
Katja from United States
Couple
Stayed 3 nights in September 2022

Had a great time”

The staff were beyond friendly! The facilities are great and the view is stellar. It’s close to a lot of smaller coffee shops and convenience things but maybe not close enough to the “downtown” area with more food options.

Reviewed September 26, 2022

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Dear Ms, Anne, Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review! We are very happy to know that you've had an enjoyable time with us, with special mention to our attentive employees. Please rest assured that I have noted your comments and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests. We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Hotel management team.

Responded February 24, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
Nguyen from Vietnam
Couple
Stayed 2 nights in August 2022

Great”

Great

Reviewed August 28, 2022

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Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards, Hotel management team.

Responded February 24, 2023
Best Western Premier Sapphire Halong
10.0
Exceptional
HOON from Vietnam
Family with young children
Stayed 2 nights in April 2022

전망이 좋고 깨끗합니다.”

레지던스형 호텔이라 방과 거실이 모두 분리되고, 주방 싱크대가 있어 편리했습니다. 지은지 얼마안되어 시설이 깥끔하고, 욕실도 깨끗,사용하기 좋았습니다. FLC 골프장과 썬월드 중간쯤에 위치해서 이용하기 좋았고(자차로 다님) 빈홈 빌라촌 안에 있어서 주변이 깨끗하고 조용해서 산책할만 하고 해안가 조긴코스도 멀지 않습니다. 아주 전망이 좋아요. 실내외 수영장 모두 이용하기 좋고, 조식은 구색은 모두 갖추어 괜찮은편입니다. 직원들 친절 하고,청소하는분들 제외하고는 영어가 잘 통합니다.

Reviewed May 10, 2022

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Dear Mr.Lee, Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits. Warmest regards, Hotel management team.

Responded February 23, 2023
Best Western Premier Sapphire Halong
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