Cititel Hotel Penang
Cititel Hotel Penang
Food and beverages, Cititel Hotel Penang in Penang
Entrance, Cititel Hotel Penang in Penang
Cititel Hotel Penang
Cititel Hotel Penang
Restaurant, Cititel Hotel Penang in Penang

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8.1Excellent

15,698 reviews

15,698 reviews

Location 8.8
Service 8.3
Cleanliness 8.1
Value for money 8.0
Facilities 7.9
Room comfort and quality 7.6
See map

8.8Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Rainbow Skywalk and Observatory Deck
60 m
Soho Free House
60 m
Omegatec
100 m
Oriental Arts & Antiques
160 m
Happy Holidays tours
170 m
Popular landmarks
Cheong Fatt Tze - The Blue Mansion
240 m
Armenian Street
720 m
Khoo Kongsi
910 m
Pinang Peranakan Mansion
990 m
Penang Fort Cornwallis
1.2 km
Closest landmarks
R&B Pub
80 m
Silver-Econ Travel
170 m
Chinatown - Penang
230 m
24 Express
230 m
Hainan Temple
240 m

Cititel Hotel Penang

66 Jalan Penang, Georgetown, Penang, Malaysia, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Located in heart of Penang

Check-in [24-hour]

Great Breakfast

Great View

820 meters to public transportation

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Luggage storage

Swimming pool [indoor]

Fitness center

Contactless check-in/out

Hot tub

This property is in high demand!

10 travelers have booked today.

Value for money8.0
Distance to city center1 km.Km
Location rating8.8
Nearest airportPenang International Airport (PEN)
Distance to airport15.3 km

Rooms available at Cititel Hotel Penang

Very good
Room comfort & quality

7.6

Deluxe Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
Superior Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Room
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
Standard Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
Enter dates to see prices

Frequently asked questions

Does Cititel Hotel Penang have a fitness center?

Cititel Hotel Penang features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily training session in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.

Does Cititel Hotel Penang offer dry cleaning services?

Yes! Cititel Hotel Penang offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

Does Cititel Hotel Penang feature an option for contactless check-in and check-out?

At Cititel Hotel Penang, visitors can take part in contactless check-in and check-out option provided by this property for your convenience and safety.

What is the average travel time to the closest airport from Cititel Hotel Penang?

The average travel time to get from Cititel Hotel Penang to the airport is 20 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

How many floors does Cititel Hotel Penang have?

Cititel Hotel Penang has a total of 16 floors.

How many rooms does Cititel Hotel Penang have?

Cititel Hotel Penang has a total of 360 rooms.

What is the verified guest review consensus about Cititel Hotel Penang's view?

64.0% of our verified customer reviews have given an optimistic review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Cititel Hotel Penang down in the review section.

What is the typical rating that verified Solo travelers' have given to Cititel Hotel Penang?

Past solo travelers that have stayed at this property have given Cititel Hotel Penang an average rating of 8.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to Cititel Hotel Penang?

Past families with older children that have stayed at this property have given Cititel Hotel Penang an average rating of 8.2. You can search for more specific customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What dining places are in close proximty of Cititel Hotel Penang?

Cititel Hotel Penang’s neighborhood is Georgetown which consists of well-liked dining places such as Foong Wei Heong Restaurant and Toh Soon Cafe.

Can special events be hosted at Cititel Hotel Penang?

This property has an indoor venue for your special get together. Big events and gatherings like weddings and private events can be organized at Cititel Hotel Penang. Services for in-house catering are available to help your event go smoothly.

What people love about Cititel Hotel Penang

  • 10

    Exceptional
    Cleanliness

    "Conducive environment and clean"

    Anny

    |

    15 October 2023

  • 9.6

    Exceptional
    Cleanliness

    "Room is clean."

    Benjamin

    |

    13 October 2023

  • 9.2

    Exceptional
    Location

    "The location is superb as it is near to all good food."

    Chee

    |

    16 October 2023

More about Cititel Hotel Penang

More about Cititel Hotel Penang

Cititel Hotel Penang

See the best of Penang with a stay at Cititel Hotel Penang, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Penang is easy with a stay at Cititel Hotel Penang, just 990 m from Pinang Peranakan Mansion.
The facilities and services provided by Cititel Hotel Penang ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Penang. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Experience high-quality room facilities during your stay at Cititel Hotel Penang. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Cititel Hotel Penang has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's karaoke rooms.
To fill your days, be sure to check out the fantastic facilities offered at Cititel Hotel Penang. Pamper and indulge yourself with a visit to the massage, hot tub and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

Visit the sights and local attractions of Penang during your stay at the hotel. Your exploration of the surroundings of Cititel Hotel Penang begins with a visit to Chew's Jetty only 1.3 km away. One of the city's most iconic and famous buildings is Cheong Fatt Tze - The Blue Mansion, located 240 m away.

Show less

Amenities and facilities

Very good
Facilities

7.9

Most talked about facilities

Housekeeping

520 mentions

Food & Dining

365 mentions

Breakfast

277 mentions

Internet

148 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Swimming pool [indoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Towels

Food and dining

Restaurants on site
Main Street Cafe
  • Cuisine: Local, Malaysian
Kirishima Japanese Restaurant
  • Cuisine: Japanese
Zhonghua Gourmet Restaurant
  • No additional information available

Location

66 Jalan Penang, Georgetown, Penang, Malaysia, 10000
Excellent
Location

8.8

Airports
  • Penang International Airport (PEN)
    15.3 km 26 min drive
  • Sultan Abdul Halim Airport (AOR)
    86.5 km
Public transportation
  • Komtar Bus Terminal
    820 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.3 km
Hospital or clinic
  • Boom pharmacy
    280 m
Shopping
  • Gurney Plaza
    3.2 km
Convenience store
  • 24 XPRESS
    60 m
Cash withdrawal
  • ATM
    70 m

What's nearby

Popular landmarks
  • Cheong Fatt Tze - The Blue Mansion
    240 m
  • Armenian Street
    720 m
  • Khoo Kongsi
    910 m
  • Pinang Peranakan Mansion
    990 m
  • Penang Fort Cornwallis
    1.2 km
  • Chew's Jetty
    1.3 km
  • Kek Lok Si Temple
    7.0 km
  • Batu Ferringhi Beach
    10.9 km
  • Entopia
    13.3 km
  • Escape Theme Park
    13.3 km
Nearby landmarks
  • The Rainbow Skywalk and Observatory Deck
    60 m
  • Soho Free House
    60 m
  • R&B Pub
    80 m
  • Omegatec
    100 m
  • Oriental Arts & Antiques
    160 m
  • Happy Holidays tours
    170 m
  • Silver-Econ Travel
    170 m
  • Hong Giap Hang
    200 m
  • Coco Island Traveller's Corner
    200 m
  • HS Sam Book Store
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.
  • Additional Tourism Fee for foreigners is also applicable at MYR10/night upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center1 km.Km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)50 MYR
The property
  • Non-smoking rooms/floorsyes
  • Number of floors16
  • Number of restaurants3
  • Number of rooms 360
  • Room voltage240
  • Year property opened1997

Reviews of Cititel Hotel Penang from real guests

Provided by verified guests of Agoda
Location8.8
Service8.3
Cleanliness8.1
Value for money8.0
Facilities7.9
Room comfort and quality7.6
High score for Penang
Rating
9+ Exceptional (1,971)
8-9 Excellent (1,519)
7-8 Very Good (2,569)
6-7 Good (1,117)
<6 Below Expectation (865)

Show reviews that mention 

Showing 8,041 verified guest comments
12345
9.6
Exceptional
Syafinaz from Malaysia
Family with young children
Stayed 1 night in January 2023

Clean hotel & good customer service”

What i like Hotel & room & the corridor along the room smells so fresh & clean. I can feel it Customer service is good! Very polite staff, helpful, & no delay in checkin process. Love it Huge lobby, enough elevator (no waiting), got purifier inside the elevator, they have swimming pool (not big) but ok, & other facilities. Room is clean, not small, everything is provided (keetle, hairdryer, iron, prayer mat, slippers, toiletries) love that they provide 2 chairs in the room & 1 coffee table so that we can have our meal or drinks while enjoying the view in the window. Our room is superior, we request sea view, it was so nice, the view is quite wide angle. AC was good, so cold. They also have ceiling fan in the room but we cant find which switch to turn it on. Parking is free Easy to get parking (maybe we came during weekdays) i dont know Location is very good. You can just walk around to get anything (foods / convenience store) no need driving There’ll be heritage fee Rm3 per night : fyi for non Malaysian dont be surprise, in Langkawi as well have the heritage fee. What I dont like: Bathroom is an old-style I think because the shower is attached to the bathtub (which is weird for me) - I keep thinking how many guest already peed inside the bathtub while showering hahahah. So I brought my own dettol & brush to clean the bathtub first before my family using it. And the bathroom very small, like bathtub really next to the toilet, and 2-3 steps to the sink. I dont recommend if you bring older people (like our parents/grandparents) because they will also have trouble using the shower in the bathtub, you know what I mean (standing inside the bathtub really is dangerous though) 2nd is for the price I think it should be package with breakfast. rm230-260 is quite pricey to just sleep 1night. Wifi was a bit irritating. Sometime it will disconnect & when I reconnect it just didnt exist for a while need to forget network & do all over again. Other than that I love

Reviewed January 16, 2023

Dear Syafinaz, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang We are truly happy to know that we have surpassed your expectations in all aspects of our hotel strategic location and service delivery. I am indeed very concerned with your feedback on our WiFi issue and I have summoned my IT Manager to look into it. I thank you very much for your valuable feedback as it is only through you, our distinguished guest that we know of the oversight and learn from it. I want you to know that at Cititel Penang, we are continuously striving to achieve our mission to create a totally fulfilling experience for all guests at all times. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager

Show more
Cititel Hotel Penang
10.0
Exceptional
Cheong from Malaysia
Couple
Standard Double
Stayed 2 nights in October 2022

Wonderful stay”

No complain. everything was ok during our stay. A centralized air con but we can adjust temperature on our own. Free parking at the hotel premises. Lot of eateries nearby and all is within walking distance. Penang road famous laksa and chendol is just around 10min walking from the hotel. On the way, I found a unique bus stop with a small library. It located just beside Chowrasta Market. Everything was so Nice. Just too bad that Kirishima Japanese Restaurant is close on the day we arrive which is also my wife birthday. Initial plan is to celebrate my wife birthday in the restaurant. Luckily, we found Tokyo Bistro Japanese restaurant nearby. Safety and security are good. Friendly and helpful staff. Hotel appearance is nice and tidy. Room cleanliness is good with sea view. Room water tap flow are good and hot. I would definitely choose Cititel Hotel again in my next visit.

Reviewed October 25, 2022

Dear Cheong, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. A stay experience is truly indeed crafted by every step of your journey with us, one that we continually endeavour to deliver upon in our commitment to create truly memorable stays for every guest of the Cititel Penang. It would be our pleasure to welcome you back again with utmost attention to your safety and comfort, and to extend our True Hospitality again for another most unforgettable stay. Yours Sincerely, Amir Hisham Hotel Manager

Responded October 27, 2022
Cititel Hotel Penang
10.0
Exceptional
NUR from Malaysia
Business traveler
Superior Twin
Stayed 2 nights in March 2023

Excellent service”

Room is clean and spacious. There variety of choice of menu for breakfast and delicious too.i gain my weight for staying there for 3 days.the view from my room also superb which i got the sea view. this hotel also around the famous place which we can walk for shopping to buy jeruk and eat nasi kandar.i'll repeat staying this hotel with family after this.

Reviewed March 09, 2023

Dear Nur, Thank you for your support and for taking the time to review your recent stay. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and strategic location. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager

Responded March 10, 2023
Cititel Hotel Penang
10.0
Exceptional
Elieyana from Malaysia
Couple
Deluxe Double
Stayed 1 night in April 2023

Exceptional”

It was my 2nd time staying here & I love it. Good location: located nearby famous foods areas, friendly staff, nice & comfortable room. Only for the breakfast package, I may suggest the chef to prep variety of foods. Thank you.

Reviewed May 01, 2023

Dear Elieyana, Thank you for taking the time to share your valuable feedback. As delighting and satisfying our guests is always a top priority for us, we are glad to know that you appreciated the service provided by our associates. Please allow us to share that your suggestion on the breakfast will be reviewed promptly to ensure that we consistently delight and meet our guests’ expectations. We hope to welcome you back soon. Until then, my very best wishes and stay safe. Yours Sincerely, Amir Hisham General Manager

Responded May 02, 2023
Cititel Hotel Penang
9.6
Exceptional
lee from Malaysia
Solo traveler
Deluxe Twin
Stayed 2 nights in March 2023

Short stay in Penang”

I like this hotel. Staff are friendly, offered me welcome drink immediately upon arrival. It was a small gesture but really appreciated that due to the hot weather. Check-in was also very fast. Location of the hotel is convenient to walk around. Lift was fast and even though I stayed on the 15th floor, I didn't feel any inconvenience taking the lift throughout my stay. No long wait etc. However, I still have some minor comments for improvement - cleanliness in the room can still be improved. There was a hand towel with stain on it and the kettle in the room needed cleaning, perhaps due to the previous occupant. Breakfast variety can be improved further but coffee was excellent. I will come back again the next time I visit Penang.

Reviewed March 30, 2023

Dear Lee, Thank you for being our valued guest and I truly appreciate you for sharing a review of your experience with us. We're saddened to read that your recent stay with us was less than satisfactory, in particularly the room cleanliness and breakfast variety . Please accept our sincere apologies for not meeting your expectations on this occasion and trust that your comments are positively received for our further improvements. Nevertheless, we're happy to hear that you enjoyed the facilities, hospitality and especially our brewed coffee during breakfast. Thank you again for the detailed feedback and we do hope to have another opportunity to provide you with the positive experience on your future visits to Penang Best regards, Amir Hisham, General Manager

Responded March 31, 2023
Cititel Hotel Penang
12345
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