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Fairmont Jakarta Hotel
Fairmont Jakarta Hotel
Fairmont Jakarta Hotel
Fairmont Jakarta Hotel
Fairmont Jakarta Hotel
Fairmont Jakarta Hotel
Fairmont Jakarta Hotel

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9.1

Exceptional

1,428 reviews

1,428 reviews

Housekeeping39
Breakfast18
View17
See map

9.4

Exceptional

Location rating score

Exceptional location - 2.46 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
QB World Books

170 m

Plaza Senayan

220 m

Senayan Golf Course

290 m

ABC Cooking Studio

410 m

Ratu Plaza

460 m

Popular landmarks
Grand Indonesia Mall

4.0 km

National Museum

5.9 km

National Monument (MONAS)

6.3 km

Gambir Train Station Building

6.3 km

Jakarta Cathedral

7.1 km

Closest landmarks
Embassy of New Zealand

30 m

Red Square Bar

170 m

Fitness First Platinum

430 m

Parkir Sepeda FX

570 m

FX Lifestyle X'nter

580 m

Fairmont Jakarta Hotel

JALAN ASIA AFRIKA NO. 8, GELORA BUNG KARNO, Senayan, Jakarta, Indonesia, 10270 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Senayan part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

520 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

11 travelers have booked today.

Value for money8.5
Distance to city center10 km
Location rating9.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.7 km

Rooms available at Fairmont Jakarta Hotel

Exceptional
Room comfort & quality

9.4

Fairmont Gold Deluxe King SK
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite
...
  • City view
  • Balcony/terrace
  • 1 king bed & 1 king bed
Enter dates to see prices
Two-Bedroom Sky Suite
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Sky Suite / 1 Bedroom No Smoking
...
  • Room size: 85 m²/915 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Fairmont Gold QQ No Smoking
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Fairmont King NS
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Sky Suite / 2 Bedrooms No Smoking
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 king bed or 1 king bed
Enter dates to see prices
Fairmont Gold Two-Bedroom Signature Suite
...
  • Room size: 172 m²/1851 ft²
  • City view
  • 1 queen bed & 1 king bed
Enter dates to see prices
FGold 2Bedroom Signature Suite
...
  • Room size: 172 m²/1851 ft²
  • Balcony/terrace
  • 1 king bed & 1 double bed
Enter dates to see prices
Sky Suite / 2 Bedrooms SK
...
  • Room size: 128 m²/1378 ft²
  • Balcony/terrace
  • 1 king bed or 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Fairmont Jakarta Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Fairmont Jakarta Hotel?

Fairmont Jakarta Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 490000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Fairmont Jakarta Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Fairmont Jakarta Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Fairmont Jakarta Hotel. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 357143 IDR for adults and 14 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Fairmont Jakarta Hotel?

Fairmont Jakarta Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Fairmont Jakarta Hotel?

Your special occasion or event can be hosted at one of the Fairmont Jakarta Hotel's versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Fairmont Jakarta Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Fairmont Jakarta Hotel?

On-site venues and convenient event services make Fairmont Jakarta Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The venue available at the hotel can accommodate up to 500 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Fairmont Jakarta Hotel?

Fairmont Jakarta Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Fairmont Jakarta Hotel

  • 10

    Exceptional
    Cleanliness

    "Nice place , clean, good area"

    HENRY

    |

    17 October 2022

  • 9.6

    Exceptional
    Staff 

    "Very good service from staff."

    Ervin

    |

    1 September 2022

  • 10

    Exceptional
    Cleanliness

    "Exelence service, food, room and clean room, recomended"

    Merryana

    |

    24 August 2022

Overall rating:

9.1

Exceptional
1,116 reviews
Cleanliness
9.5
Facilities
9.2
Location
9.4
Read all reviews >
What travelers say they love:
I've been to lots of 5 star hotels and without a doubt the s...
Ditri from Indonesia
Family with young children
More about Fairmont Jakarta Hotel

More about Fairmont Jakarta Hotel

Fairmont Jakarta Hotel

Take everything available in Jakarta with a comfort stay at Fairmont Jakarta Hotel.
Fairmont Jakarta Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Jakarta.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Fairmont Jakarta Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Fairmont Jakarta Hotel include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Fairmont Jakarta Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Fairmont Jakarta Hotel including kosher and halal options.
A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions. Guest can choose to have groceries delivered to their room at Fairmont Jakarta Hotel, for exceptional convenience and ease of dining. Guests who prefer to make their own meals will love the in-house shared kitchen available here.
Fairmont Jakarta Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun without traveling far, by taking advantage of the yoga room and golf course on site at Fairmont Jakarta Hotel. Have fun with your friends or family, or even meet new people at the library. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take some time to explore Jakarta during your stay at the hotel. The best way to remember your time in Jakarta is with a nice gift at Grand Indonesia Mall located about 3.9 km away.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Housekeeping

29 mentions

Breakfast

25 mentions

Food & Dining

20 mentions

Swimming Pool

12 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Japanese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Private bath
  • Public bath
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily newspaper
  • Desk
  • Dressing room
  • Free bottled water
  • Hair dryer
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Satellite/cable channels
  • Scale
  • Sewing kit
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Window
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Spectrum

  • Menu: A-la-carte

Sapori

  • Menu: Buffet

Peacock

  • Menu: Buffet

View

  • Menu: Buffet

Senshu

  • Menu: Buffet

House of Yuen

  • Menu: Buffet

1945

  • Menu: Buffet
Location
JALAN ASIA AFRIKA NO. 8, GELORA BUNG KARNO, Senayan, Jakarta, Indonesia, 10270
Exceptional
Location

9.4

Airports

  • Halim Perdanakusuma International Airport (HLP)
    10.7 km 32 min drive
  • Soekarno-Hatta International Airport (CGK)
    19.3 km 36 min drive

Public transportation

  • Senayan
    540 m
  • Istora
    1.1 km

Hospital or clinic

  • Posyandu Pisang Lampung
    780 m

Shopping

  • Grand Indonesia Mall
    4.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    4.0 km
  • National Museum
    5.9 km
  • National Monument (MONAS)
    6.3 km
  • Gambir Train Station Building
    6.3 km
  • Jakarta Cathedral
    7.1 km
  • Istiqlal Mosque
    8.8 km
  • Museum Bank Indonesia
    9.8 km
  • Jakarta Old Town
    10.2 km
  • Ancol Dreamland
    11.7 km
  • Beautiful Indonesia in Miniature Park
    15.9 km

Nearby landmarks

  • Embassy of New Zealand
    30 m
  • QB World Books
    170 m
  • Red Square Bar
    170 m
  • Plaza Senayan
    220 m
  • Senayan Golf Course
    290 m
  • ABC Cooking Studio
    410 m
  • Fitness First Platinum
    430 m
  • Ratu Plaza
    460 m
  • Mall Senayan City
    460 m
  • Senayan Trade Center - STC
    490 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until00:00
  • Check-out from00:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee490000 IDR
  • Distance from city center10 km
  • Travel time to airport (minutes)34

Extras

  • Breakfast charge (unless included in room price)357143 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Local Tax ID/ Rental License01.069.321.6-059.000
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors32
  • Number of restaurants3
  • Number of rooms 488
  • Room voltage230
  • Year property opened2014
  • Most recent renovation2014

Parking

  • Daily parking fee0 IDR

Reviews of Fairmont Jakarta Hotel from real guests

Provided by verified guests of Agoda
9.1
/
10
Cleanliness9.5
Facilities9.2
Location9.4
Room comfort and quality9.4
Service9.1
Value for money8.5
High score for Jakarta
Rating
9+ Exceptional (312)
8-9 Excellent (74)
7-8 Very Good (68)
6-7 Good (16)
<6 Below Expectation (15)
Time of the year
Mar - May (110)
Jun - Aug (147)
Sep - Nov (126)
Dec - Feb (102)
All guests (1,116)
All room types
All languages

Show reviews that mention 

Showing 485 verified guest comments
12345
10.0
Exceptional
Dewi from Indonesia
Family with teens
Deluxe Dbl Dbl NS
Stayed 1 night in July 2022

Many pleasant surprises!”

This is our first stay in Fairmont, even though we have visited the hotel a few times on other occasions. We're quite impressed with the hotel. We got a nice view overlooking the Senayan golf course. The pool was clean and the water temperature was comfortable. The jacuzzi worked well. The room was spacious, superclean, with heated toilet and spray control. The accoustic was great, we hardly heard the street sounds or the hallways. The most pleasant surprise was the breakfast at Spectrum resto. The selections were rich and superb. Everything we took tasted great! From Indonesian, Western, Chinese, and Middle East. Excellent! Will be back here just for the buffet breakfast. Chef Atta and some other chefs were out to greet us and even assisted our table. The overall staff were friendly, too. For lunch we also dropped by at Sapori, the Italian restaurant. It was also good, and Chef Ali was friendly too. All in all, we had such a pleasant stay. Thank you, Fairmont! Keep up the good work.

Reviewed July 06, 2022

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10.0
Exceptional
Ditri from Indonesia
Family with young children
Fairmont King NS
Stayed 2 nights in April 2022

Exceptional”

Very friendly and very accommodating. My only complaint: we made a booking for sunday brunch at spectrum for 10 persons. They refused to put the tables together for covid reason. I understand but we're family and stay together at the fairmont. Kinda ruined my mom's birthday celebration. Definitely recommend staying at the hotel but avoid the restaurants. The food is just ok and a bit overpriced compared to other hotels. Just go to Plaza Senayan and buy foods from there. I've been to lots of 5 star hotels and without a doubt the service is one of the best.

Reviewed April 07, 2022

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Dear Ditri, Thank you for taking the time to share your kind evaluation following your stay at Fairmont Jakarta. It is a pleasure to know that your stay was satisfying and that you find our service to be one of the best amongst other 5-star Hotels. I am sure that all of our colleagues will be happy to hear your compliments too. However, I am disappointed to hear that your last stay at our hotel was not perfect due to the inability to put tables together upon dining as well as the value of dining at our Restaurant. In this opportunity, I would like to apologize for the inconvenience it has caused you during your Mother's special day. However kindly be informed that the decision was made based on the Health Protocol Restriction from the government. Once again, thank you for choosing to stay at Fairmont Jakarta. All of us are looking forward on welcoming you back again at the soonest. Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta

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Fairmont Jakarta Hotel
10.0
Exceptional
Emmaleen from Indonesia
Couple
Fairmont King NS
Stayed 1 night in September 2019

Luxurious stay in great location”

We were attending an event at the hotel and stayed for one night. The room was spacious and clean. The service from the staff is always great. Their breakfast buffet is extensive. RIght next door to a fantastic shopping district. Highly recommend

Reviewed September 16, 2019

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Dear Emmaleen, It is gratifying to learn that your stay at Fairmont Jakarta was an excellent one! I am pleased to learn that you were happy with our facilities and accommodation and thank you for highlighting our prime location as well. Me and the rest of the team are looking forward on welcoming you back to our hotel soon. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded September 19, 2019
Fairmont Jakarta Hotel
10.0
Exceptional
Meidhianty from Indonesia
Family with young children
Fairmont King NS
Stayed 1 night in August 2019

Perfect Location ”

Pro: amenities, location, cleanliness, services. Cons: we stayed on 11th floor with golf course view (frontside), at night we can hear the sound of speedy motorcycle. Suggestion get another side of room or higher floor.

Reviewed September 08, 2019

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Dear Ms. Meidhianty, It is amazing to learn that your stay at Fairmont Jakarta was a remarkable one and that you experienced several highlights throughout your stay. Your feedback regarding the external noise is also well received and appreciated. We will note your preference of a quiet room for your upcoming visit. Appreciate your kind words and we are looking forward on welcoming you back again soon! Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded September 10, 2019
Fairmont Jakarta Hotel
10.0
Exceptional
Martin from Indonesia
Family with teens
Fairmont Double Double NS
Stayed 2 nights in July 2022

Enjoy Fairmont”

Very cozy hotel and strategically located, just a walk away to two very sophisticated shopping malls. And of course, very close to some of my favourite restaurants, just in walking distance. The staffs are exceptionally polite and helpful. Breakfast are good but need some improvement. Overall, Fairmont Jakarta Hotel is on my top list hotels whenever I visit Jakarta. Keep up the good work.

Reviewed July 13, 2022

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Dear Martin, Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one. We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest. Sincerely, Dinda F. Dinanty Guest Experience and Loyalty Manager Fairmont Jakarta

Responded October 03, 2022
Fairmont Jakarta Hotel
10.0
Exceptional
ANTON from Indonesia
Family with young children
Fairmont Gold King NS
Stayed 2 nights in July 2019

Great service for Fairmont Gold”

The Fairmont Gold service truly delivers. They pamper you starting from a quick and hassle free check-in at the gold lounge, to the all inclusive afternoon tea and coctail hour dinner. Superb and friendly service from all the staffs. Will definitely recommend to anyone

Reviewed July 16, 2019

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Dear Mr. Anton, We truly appreciate your splendid rating towards Fairmont Jakarta. Glad to know that you had a remarkable experience at our Fairmont Gold. Thank you for your recommendation, and we are looking forward on welcoming you back again soon. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded July 17, 2019
Fairmont Jakarta Hotel
9.6
Exceptional
Dipnala from Indonesia
Family with teens
Fairmont King NS
Stayed 2 nights in December 2018

A Very Nice Hotel”

My family enjoyed the holidays we spent at the hotel. The comfortable and well equipped rooms, the excellent standard of the food served in Room Service or at the various restaurants in the hotel and the friendliness of the hotel staff was well appreciated by my family. However I did not like the layout of my Deluxe Room where a massive AC unit is placed at the level of the bed causing us to feel very cold and uncomfortable when sitting or laying down on the bed as the orientation of the cold air could not be controlled by us. The 2 Standard Rooms where my children stayed did not have this problem.

Reviewed January 04, 2019

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10.0
Exceptional
grace from Indonesia
Solo traveler
Stayed 1 night in September 2020

enjoyable stay :)”

it was an enjoyable stay in fairmont. lucky me got the super saver price from agoda. hotel staff is super nice especially the house keeping team and thank you,i got a box full of happiness from house keeping team.me ❤️ le labo rose ❤️

Reviewed September 15, 2020

See room deals

10.0
Exceptional
Theresa from Singapore
Couple
Stayed 2 nights in March 2020

Weekend Stay”

It’s Covid-19 so the hotel is quiet. The connecting mall functions from 11am to 7pm. Cleaners are seen at the malls cleaning.

Reviewed March 31, 2020

See room deals

Dear Theresa, Thank you for taking the time to share your kind review in regards to your stay at Fairmont Jakarta. I am pleased to learn that despite the current situation, we have successfully delivered excellent service which resulting a memorable experience for you. In this opportunity, I would also like to inform you that our tunnel that connects us to the mall is open from 09AM until 07PM. Nevertheless, we appreciate you for highlighting the operational hours of our tunnel to the Agoda community Once again, thank you for giving us your valuable gift of feedback. We hope to have the pleasure of welcoming you back again soon. In the meantime, stay safe and healthy! Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont JAkarta

Responded April 25, 2020
Fairmont Jakarta Hotel
10.0
Exceptional
Erric from Indonesia
Solo traveler
Stayed 1 night in September 2019

The Best Hotel in the Heart of Jakarta”

The Best Hotel in the Heart of Jakarta! i would love to stay at this again!

Reviewed November 03, 2019

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Dear Erric, We are truly honored and humbled that you have considered us as the best Hotel in Jakarta! Thank you for sharing your wonderful review, it was truly a pleasure to be of your service. We are eagerly waiting on your next returns too. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded November 04, 2019
Fairmont Jakarta Hotel
9.6
Exceptional
CHOU from Taiwan
Couple
Fairmont King NS
Stayed 1 night in June 2022

Great hotel in the best location of Jakarta ”

It’s a luxury and super comfortable hotel with spacious, cozy and modern room. Staff are very friendly. The only thing I don’t understand is that there is always a long Q waiting for checking in and even super long for breakfast…

Reviewed July 03, 2022

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10.0
Exceptional
Ragheeb from Saudi Arabia
Couple
Fairmont Gold Suite - Non-Smoking
Stayed 2 nights in October 2019

Trip 3p”

Check in take long time due room not ready Ms Oliva in loung desk very excellent and I do recommend her much due to good coordination and excellent hospilaty

Reviewed October 22, 2019

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Dear Ragheeb, Thank you for sharing your splendid review in regards of your stay at Fairmont Jakarta. I am very pleased to learn that Olivia were able to cater your needs and we regret that your check-in process took longer than usual. We appreciate your kind words and we hope to have the pleasure of welcoming you back again soon. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded November 01, 2019
Fairmont Jakarta Hotel
10.0
Exceptional
diana from Indonesia
Couple
Deluxe King NS
Stayed 1 night in June 2022

Pleasant staycation ”

Get sky suite with balcony… cozy and feel like home… friendly staff, especially resepsionis name Fetty so helpful and friendly… parking area also huge.

Reviewed June 05, 2022

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9.6
Exceptional
Mohammad from Indonesia
Couple
Stayed 1 night in April 2020

All-in-one staycation”

No need to go anywhere while in the hotel is already complete with everything. I came to this hotel in Corona outbreak period, so they provide the cleanliness. The breakfast is also excellent.

Reviewed April 20, 2020

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Dear Mohammad, Thank you for trusting us and for choosing to stay at Fairmont Jakarta! I am truly pleased to hear that your stay experience with us was a satisfying one and you felt that we were able to cater to your every needs. Appreciate you for sharing the valuable gift of feedback. We are looking forward on welcoming you back again at the soonest. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded April 28, 2020
Fairmont Jakarta Hotel
10.0
Exceptional
Christophorus from Indonesia
Solo traveler
Fairmont Gold King NS
Stayed 1 night in October 2021

Simply Amazing”

Great Service from the Fairmont Gold Team. Over the top experience. Looking foward to get back here soon.

Reviewed October 30, 2021

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10.0
Exceptional
PUTRI from Singapore
Family with young children
Deluxe Dbl Dbl NS
Stayed 2 nights in June 2022

Post Pandemic Staycation”

Finally after 2,5 years, we’ve managed to book another staycation at this lovely hotel. It was as expected and truly an enjoyable stay.

Reviewed June 26, 2022

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Dear PUTRI, Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one. We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest. Sincerely, Dinda F. Dinanty Guest Experience and Loyalty Manager Fairmont Jakarta

Responded October 03, 2022
Fairmont Jakarta Hotel
10.0
Exceptional
hamisah from Malaysia
Family with young children
Fairmont King NS
Stayed 3 nights in August 2018

RELAXING ESCAPE”

room is superb location is good connected to the mall and easy to look for halal food overall excellent

Reviewed August 09, 2019

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Dear Hamisah, We truly appreciate the time you took into writing the stellar review in regards of your recent stay at Fairmont Jakarta. Elated to learn that our location and accessibility worked very well on your favor. Thank you for sharing your experience, we are looking forward to your returns. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded August 09, 2019
Fairmont Jakarta Hotel
10.0
Exceptional
Adrian from Indonesia
Couple
Fairmont King NS
Stayed 1 night in June 2022

I came drunk”

I came here super drunk and the staff helped so well and they suggested early check in rates instead of 1 night

Reviewed July 06, 2022

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Dear Adrian, We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest. Sincerely, Dinda F. Dinanty Guest Experience and Loyalty Manager Fairmont Jakarta

Responded October 03, 2022
Fairmont Jakarta Hotel
10.0
Exceptional
Amira from Singapore
Family with young children
Stayed 2 nights in December 2019

Exceptional”

Twice a day housekeeping given was great! Friendly staff too 😊

Reviewed December 10, 2019

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Dear Amira, Thank you for sharing your splendid review in regards of your stay at Fairmont Jakarta. I am pleased to learn that the service that was extended by our House Keeping team has left a wonderful remark for you. Your high praises are greatly appreciated, we are looking forward on welcoming you back again soon. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded December 12, 2019
Fairmont Jakarta Hotel
10.0
Exceptional
Emin from Thailand
Business traveler
Stayed 2 nights in September 2019

Very good facility”

My suggestion is to take advantage of the golden lounge

Reviewed October 02, 2019

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Dear Emin, Greetings from Fairmont Jakarta! We are grateful for your generous impressions in regards of your stay at our Hotel. Happy to know that you find our Hotel's facility to be up your expectations. Thank you for suggesting our Fairmont Gold Lounge as well, we are looking forward on welcoming you back again in the near future. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Responded October 03, 2019
Fairmont Jakarta Hotel
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