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Exterior view, Four Points by Sheraton Makkah Al Naseem in Mecca
Lobby, Four Points by Sheraton Makkah Al Naseem in Mecca
Lobby, Four Points by Sheraton Makkah Al Naseem in Mecca
Interior view, Four Points by Sheraton Makkah Al Naseem in Mecca
Fitness center, Four Points by Sheraton Makkah Al Naseem in Mecca
a hotel room with two beds and a television, Four Points by Sheraton Makkah Al Naseem in Mecca
a hotel room with two beds and a television, Four Points by Sheraton Makkah Al Naseem in Mecca

Removed from saved list

8.3

Excellent

28,092 reviews

28,092 reviews

See map
See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Makkah Mall 2.8 km
Al Jamrah al Wusta 3.9 km
Abraj Al Bait Towers 4.6 km
Kaaba 5.0 km
Al-Masjid al-Haram Mosque 5.0 km
Black Stone 5.0 km
Jabal-al-noor (Mountain of Light) 7.5 km
Al Hijaz Mall 8.7 km
Arafat 13.6 km
Safa to Marwa 16.2 km
Nearby landmarks
Al nour polyclinic (127 patient ) 540 m
Hospital Alawi Tunsie 1.5 km
Al Mousa Park 1.5 km
Pharmacy Tahir 1.7 km
Jabal Thawr 1.9 km
Yaseer 1.9 km
Hussainiya Park 2.0 km
Pakistan Hajj Mission Hospital 2.2 km
University Medical Center 2.3 km
al qaara mall 2.4 km

Four Points by Sheraton Makkah Al Naseem

Third Ring Road, Behind Al Rajhi Mosque, Ajyad, Mecca, Saudi Arabia, 21955 - See map

Get your trip off to a great start with a stay at this property, which offers car park free of charge. Conveniently situated in the Ajyad part of Mecca, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Al-Masjid al-Haram Mosque. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

Front desk [24-hour]

Airport transfer

Daily housekeeping

Currency exchange

Daily housekeeping

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

This property is in high demand!

7 travelers have booked today.

Value for money7.9
Location rating7.7
Nearest airportTaif Airport (TIF)
Distance to airport72.7 km

Rooms available at Four Points by Sheraton Makkah Al Naseem

Premium Suite, 2 Bedroom Executive Suite
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
Deluxe King Room, Guest room, 1 King
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Junior Suite, 1 Bedroom Junior Suite, 1 King
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard King City View, Guest room, 1 King, City view
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premium Suite
...
  • Room size: 61 m²/657 ft²
  • Shower
  • 2 single beds and 1 king be...
Enter dates to see prices
Junior Suite
...
  • Room size: 47 m²/506 ft²
  • 1 double bed
Enter dates to see prices
Junior Suite
...
  • Room size: 47 m²/506 ft²
Enter dates to see prices
Junior Suite
...
  • Room size: 47 m²/506 ft²
Enter dates to see prices

Frequently asked questions

Does Four Points by Sheraton Makkah Al Naseem provide shuttle service for getting around?

For your convenience when traveling around the city, Four Points by Sheraton Makkah Al Naseem offers None right where you need it making it easy for you to get to places smoothly.

Does Four Points by Sheraton Makkah Al Naseem have a fitness center?

Absolutely! Four Points by Sheraton Makkah Al Naseem features fitness center that is fittingly located on site, catering to your active needs to remain in top condition while on holiday vacation. For more details, please contact the property for more information.

Does Four Points by Sheraton Makkah Al Naseem provide dry cleaning services?

Yes! Four Points by Sheraton Makkah Al Naseem offers dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.

What types of facilities are available for kids at Four Points by Sheraton Makkah Al Naseem?

Four Points by Sheraton Makkah Al Naseem provides an extensive range of accessible facilities for customers who require additional assistance such as Accessible registration desk, Audible alarms in all public hallways, Main entrance, Entrance to on-site fitness center, and Elevator for greater comfort throughout your stay at this property. This property has a total of 15 accessible facilities to make sure guests remain relaxed throughout their stay. Please contact the property for more information on how they can further assist your needs to better accommodate you.

Are there ATM on-site at Four Points by Sheraton Makkah Al Naseem?

Absolutely! The benefits of staying at Four Points by Sheraton Makkah Al Naseem include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday vacation.

In which languages can Four Points by Sheraton Makkah Al Naseem's employees communicate?

Four Points by Sheraton Makkah Al Naseem can converse up to 3 languages which includes English for travelers that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What is the average rating that past Families with older children have given to Four Points by Sheraton Makkah Al Naseem?

Past families with older children that have stayed at this property have given Four Points by Sheraton Makkah Al Naseem an average rating of 7.6. You can look into more thorough customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Four Points by Sheraton Makkah Al Naseem?

Verified group travelers that have stayed at this property have given Four Points by Sheraton Makkah Al Naseem an average rating of 8.4. You can check out more comprehensive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

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Explore the neighborhood

What people love about Four Points by Sheraton Makkah Al Naseem

  • 9.6

    Exceptional
    Cleanliness

    "Providing clean rooms and also providing best shuttle service"

    Waleed

    |

    9 May 2023

  • 8.4

    Excellent
    Location

    "Pros: Spacious, clean, comfort, near modern supermarket (two minutes walk), near local big and luxury mosque (3 minutes walk)."

    HERIWINAL

    |

    29 December 2022

  • 10

    Exceptional
    Location

    "Excellent location with excellent facilities, staff is super cooperative."

    Junaid

    |

    10 April 2023

Overall rating:

8.3

Excellent
28,092 reviews
Cleanliness
8.6
Facilities
8.3
Location
7.7
Read all reviews >
What travelers say they love:
Breakfast (included in the package) was okay-okay.
Shaikh from Saudi Arabia
Family with older children
More about Four Points by Sheraton Makkah Al Naseem

More about Four Points by Sheraton Makkah Al Naseem

Four Points by Sheraton Makkah Al Naseem

Never miss a single attraction in Mecca when staying at Four Points by Sheraton Makkah Al Naseem. Getting around in Mecca is easy when staying at this hotel, strategically placed right in the heart of the city.
Four Points by Sheraton Makkah Al Naseem offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Mecca.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Four Points by Sheraton Makkah Al Naseem thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Four Points by Sheraton Makkah Al Naseem from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker and mini bar at your disposal.
Four Points by Sheraton Makkah Al Naseem also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Four Points by Sheraton Makkah Al Naseem begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Four Points by Sheraton Makkah Al Naseem is ready to serve your most specific needs. A selection of food types including kosher and halal options is available for guests with dietary restrictions.
For the ultimate convenience, you can even have groceries delivered to your room at Four Points by Sheraton Makkah Al Naseem, with their exclusive service. Do you prefer to cook your own meals? Then you'll love the in-house shared kitchen.
Four Points by Sheraton Makkah Al Naseem offers unique recreational opportunities for all guests. Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Around the property

Experience Mecca like a true local. Don't forget to stop by Safa to Marwa located 16.1 km away, where everyone who visits Mecca wants to have their photo taken. The most famous landmark nearby is Jabal-al-noor (Mountain of Light) just 7.4 km away. Never forget your time in Mecca with a special gift or trinket from Makkah Mall just 2.7 km away.

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Amenities and facilities

Excellent
Facilities

8.3

Languages spoken
  • English
  • Arabic
  • Hindi
Accessibility
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Adjustable height hand-held shower wand some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Main entrance
  • Mobility accessibility in some rooms
  • Transfer showers in some guest rooms
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Babysitting service
  • Family room
  • Playground
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
Available in all rooms
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site
El Sharq
  • Cuisine: International, Middle Eastern
  • Menu: A-la-carte
Asia House
  • Cuisine: Asian
  • Menu: A-la-carte

Location

Third Ring Road, Behind Al Rajhi Mosque, Ajyad, Mecca, Saudi Arabia, 21955
Very good
Location

7.7

Airports
  • Taif Airport (TIF)
    72.7 km
  • King Abdulaziz International Airport (JED)
    77.3 km
Public transportation
  • Jamarat (Mina 3) Metro Station
    3.5 km
  • Mina 2
    3.9 km
Hospital or clinic
  • Al nour polyclinic (127 patient )
    540 m
Shopping
  • Makkah Mall
    2.8 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Makkah Mall
    2.8 km
  • Al Jamrah al Wusta
    3.9 km
  • Abraj Al Bait Towers
    4.6 km
  • Kaaba
    5.0 km
  • Al-Masjid al-Haram Mosque
    5.0 km
  • Black Stone
    5.0 km
  • Jabal-al-noor (Mountain of Light)
    7.5 km
  • Al Hijaz Mall
    8.7 km
  • Arafat
    13.6 km
  • Safa to Marwa
    16.2 km
Nearby landmarks
  • Al nour polyclinic (127 patient )
    540 m
  • Hospital Alawi Tunsie
    1.5 km
  • Al Mousa Park
    1.5 km
  • Pharmacy Tahir
    1.7 km
  • Jabal Thawr
    1.9 km
  • Yaseer
    1.9 km
  • Hussainiya Park
    2.0 km
  • Pakistan Hajj Mission Hospital
    2.2 km
  • University Medical Center
    2.3 km
  • al qaara mall
    2.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Number of rooms 1136

Reviews of Four Points by Sheraton Makkah Al Naseem from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.6
Facilities8.3
Location7.7
Service8.3
Value for money7.9
High score for Mecca
Rating
9+ Exceptional (101)
8-9 Excellent (45)
7-8 Very Good (43)
6-7 Good (17)
<6 Below Expectation (41)
Time of the year
Mar - May (77)
Jun - Aug (30)
Sep - Nov (46)
Dec - Feb (94)

Show reviews that mention 

Showing 247 verified guest comments
12345
10.0
Exceptional
Muhammad from Pakistan
Family with teens
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in November 2022

Smooth and perfect ”

One of the smoothest check ins and check outs I’ve had up till now. Staff was really nice, room was clean. Shuttle was on time and dropped very near to clock tower. Other wise taxi one ride would cost 20-30 riyal which is still cheap. Got an extra bed for 50 riyal and it was great. Overall 10/10 would definitely comeback

Reviewed November 12, 2022

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10.0
Exceptional
Nadia from Saudi Arabia
Group
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in September 2022

Good hotel”

Good facilities, relatively reliable shuttle service to the haraam. Good for families and pretty mosque nearby, good breakfast

Reviewed February 01, 2023

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10.0
Exceptional
Abdulsalaam from Saudi Arabia
Family with teens
Standard King City View, Guest room, 1 King, City view
Stayed 2 nights in December 2022

Exceptional”

It was an excellent experience with 100 percent value for money!!! No complaints except a humble suggestion please increase shuttle bus to 2 at one time. Overall I shall most definitely book again with my family and recommend it to others!!

Reviewed December 16, 2022

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9.6
Exceptional
Junaid from Kuwait
Family with young children
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in January 2023

Exceptional”

Everything about the hotel is good, reception, staff, facilities, surroundings, nearby attractions, except the bus service to Haram. The service is pathetic and you will end up complaining about it twice or thrice a day with no outcome. Bus is usually not on time and is always overloaded, with Families, ladies and elders standing. One sidedTaxi fare is around 30 SAR. This may affect the routine specially of the Pilgrims. Hotel is far from Haram.

Reviewed January 15, 2023

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10.0
Exceptional
Muhammad from Saudi Arabia
Couple
Standard King City View, Guest room, 1 King, City view
Stayed 1 night in December 2022

Great stay with Value”

excellent room with comfy bed, fast wifi (during the night), TV with watchable channel, highly recommended

Reviewed December 25, 2022

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9.2
Exceptional
Fuad from United States
Solo traveler
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 4 nights in February 2023

Nice place 👌 and super amazing ”

Nice and clean the only thing that i didn't like is that hotel is far from any restaurant, they do have 2 restaurants inside but the food is limited and expensive. And also the internet(wifi) is very weak Also the 2 men at Reception are unprofessional and no manner at all,but the tow girls there were much better and very professionals i like them they helped me a lot, But definitely i will be back again.

Reviewed February 05, 2023

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10.0
Exceptional
Imran from Pakistan
Family with young children
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 8 nights in November 2022

Best hotel value for Money”

Stayed with family. best option in makkak. free shuttle service every hour to haram. 24hrs

Reviewed November 23, 2022

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10.0
Exceptional
Imran from Pakistan
Family with young children
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in November 2022

best hotel”

best hotel for value to money. shuttle service to Haram is free and accurate.

Reviewed November 12, 2022

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9.2
Exceptional
Taher from United States
Solo traveler
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 7 nights in December 2022

Great Hotel”

This is a true 5-star hotel, but be prepared for 20 minutes travel by bus/car to Haram. They have regular bus shuttle, every hour, but if you can’t make it and the bus leaves, be prepared to pay 30-40 SR taxi. I paid 25-30 SR based on my negotiation skills. I felt the cleanliness and 5-star outweighs the distance inconvenience.

Reviewed December 21, 2022

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9.2
Exceptional
Sheraz from Pakistan
Solo traveler
Standard King City View, Guest room, 1 King, City view
Stayed 1 night in December 2022

Best Hotel in a very cheap price”

I can’t believe that this hotel is that much cheap means full 4 star hotel. Its lovely & amazing. I even like the surroundings of the hotel. One negative thing is the time to reach Haram which is 15-25 minutes according to the traffic. Shuttle service is good it takes you Haram every hour & come back after every 30 minutes. I love this Hotel I will come back with family

Reviewed December 10, 2022

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9.6
Exceptional
Basma from Egypt
Solo traveler
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in September 2022

Nice hotel for relaxing ”

Excellent hotel, the bus shuttle was good,it shall be always under the supervision from the management,and shall be enhanced to keep the customers satisfication, as the hotel is far from the Haram

Reviewed September 26, 2022

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9.2
Exceptional
Mudassar from Qatar
Couple
Standard King City View, Guest room, 1 King, City view
Stayed 1 night in December 2022

Good for one night!”

It was a good stay for me. Location is accessible to the Haram. Staff behavior is nice. Its good for a one night stay but the toilets are very small in the property.

Reviewed December 11, 2022

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10.0
Exceptional
Abdallah from Saudi Arabia
Couple
Standard King City View, Guest room, 1 King, City view
Stayed 1 night in June 2019

Exceptional”

فندق نضيف و مرتب المراتب مريحه انصح بشده

Reviewed February 03, 2022

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10.0
Exceptional
Hairulzahri from Singapore
Group
Standard King City View, Guest room, 1 King, City view
Stayed 5 nights in April 2022

Nice”

Nice surrounding with a great supermarket

Reviewed May 05, 2022

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9.2
Exceptional
Miriama from United Kingdom
Couple
Standard King City View, Guest room, 1 King, City view
Stayed 5 nights in January 2020

Amazing hotel, and fantastic staff who care about the comfort and satisfaction of their guests.”

Thank you very much to staff at 4 Points by Sheraton, in particular the Financial Affairs Manager who gave us as much time and attention as we needed. May God bless you Sir! I would like to add that I would not hesitate to stay at 4 Points by Sheraton, Al Naseem again should the opportunity arise.

Reviewed February 09, 2020

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8.4
Excellent
HERIWINAL from Indonesia
Family with teens
Standard King City View, Guest room, 1 King, City view
Stayed 3 nights in December 2022

8 out of 10”

Pros: Spacious, clean, comfort, near modern supermarket (two minutes walk), near local big and luxury mosque (3 minutes walk). free parking. Big value for money with discount season or as member (Booking/Agoda). Cons: 8 km from Haram, only one shuttle bus to Haram, room cleaning request by using door tag ignored every day and room boy never come up unless. Surprisingly, request to provide beverage and amneties by call the staff responding is good.

Reviewed December 29, 2022

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9.2
Exceptional
Ghassan from Saudi Arabia
Solo traveler
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in November 2021

Nice hotel with easy access to Alharam”

Helpful staff, nice clean room, hotel offers free ride to Mecca Haram every hour, the front desk crowded at noon, but definitely recommended.

Reviewed December 02, 2021

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10.0
Exceptional
Aly from Saudi Arabia
Couple
Standard Twin City view, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in March 2021

Very good ”

Very good hotel

Reviewed March 07, 2021

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10.0
Exceptional
Miriama from United Kingdom
Couple
Deluxe King Room, Guest room, 1 King
Stayed 4 nights in January 2020

Amazing Hotel! Fantastic Staff!”

Thank you very much.

Reviewed February 09, 2020

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8.8
Excellent
Amal from Saudi Arabia
Family with teens
Deluxe Twin Room, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in January 2020

Excellent”

Everything about this hotel was excellent : the room was clean , breakfast was tasty, shuttle bus service was on time and comfortable. However, i was disappointed with some of the staff who were unfriendly and didnt smile or greet . Some of the staff need to be given training in customer service. I booked a room with breakfast for two night but was not allowed in for breakfast easily , the restaurant staff asked me to go and fix the problem myself at the front desk when it was his duty to call and fix the issue.

Reviewed January 15, 2020

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