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Grand Mercure Jakarta Harmoni Hotel
Grand Mercure Jakarta Harmoni Hotel
Grand Mercure Jakarta Harmoni Hotel
Grand Mercure Jakarta Harmoni Hotel
Grand Mercure Jakarta Harmoni Hotel
Grand Mercure Jakarta Harmoni Hotel
Grand Mercure Jakarta Harmoni Hotel

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8.2

Excellent

3,026 reviews

3,026 reviews

Housekeeping110
Breakfast29
Food & Dining12
See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Excellent for walking
Parking
FREE
Walkable places
Gajah Mada Plaza

160 m

Jakarta Fruit Market Gajah Mada

200 m

RPTRA Kejora

310 m

Hayam Wuruk Street

520 m

Kebon Jeruk Mosque

570 m

Popular landmarks
Jakarta Cathedral

1.8 km

National Museum

1.8 km

National Monument (MONAS)

1.9 km

Gambir Train Station Building

2.2 km

Museum Bank Indonesia

2.7 km

Closest landmarks
Immanuel

230 m

K24 apotek

420 m

Puskesmas Kelurahan Maphar

450 m

Puskesmas Kelurahan Kebon Kelapa

460 m

Posyandu Gerakan Sayang Ibu

510 m

Grand Mercure Jakarta Harmoni Hotel

Jl. Hayam Wuruk No. 36 - 37, Gajah Mada, Jakarta, Indonesia, 10120 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Gajah Mada, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

870 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.1
Location rating8.3
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport13.8 km

Rooms available at Grand Mercure Jakarta Harmoni Hotel

Excellent
Room comfort & quality

8.4

Executive Suite
...
  • Room size: 44 m²/474 ft²
  • Separate shower/bathtub
  • 1 king bed
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Superior Queen
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
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Business Suite
...
  • Room size: 44 m²/474 ft²
  • Shower
  • 1 queen bed
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Deluxe Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Superior Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Suite
...
  • Room size: 72 m²/775 ft²
  • Shower
  • 1 queen bed and 2 single be...
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Superior Room
...
  • Room size: 28 m²/301 ft²
  • Shower
Enter dates to see prices
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • Shower
Enter dates to see prices
Penthouse Suite
...
  • Room size: 112 m²/1206 ft²
  • Shower
  • 1 king bed and 2 single bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Mercure Jakarta Harmoni Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Mercure Jakarta Harmoni Hotel?

Grand Mercure Jakarta Harmoni Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 385000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Mercure Jakarta Harmoni Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Mercure Jakarta Harmoni Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Mercure Jakarta Harmoni Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Mercure Jakarta Harmoni Hotel. A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 200000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Mercure Jakarta Harmoni Hotel?

Grand Mercure Jakarta Harmoni Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Grand Mercure Jakarta Harmoni Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Mercure Jakarta Harmoni Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Grand Mercure Jakarta Harmoni Hotel?

On-site venues and convenient event services make Grand Mercure Jakarta Harmoni Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 700 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Mercure Jakarta Harmoni Hotel?

Grand Mercure Jakarta Harmoni Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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See map

Explore the neighborhood

What people love about Grand Mercure Jakarta Harmoni Hotel

  • 10

    Exceptional

    "I booked the room for my business client, overall he's satisfied"

    fani

    |

    8 October 2022

  • 10

    Exceptional
    Staff 

    "Very helpful staff, good hygiene"

    frensisca

    |

    28 September 2022

  • 10

    Exceptional

    "Was so surprise that hotel is so well maintained and fantastic as always."

    A

    |

    24 September 2022

Overall rating:

8.2

Excellent
3,026 reviews
Cleanliness
8.6
Facilities
8.2
Location
8.3
Read all reviews >
What travelers say they love:
Great & clean hotel and friendly staffs
Romi from Indonesia
Solo traveler
More about Grand Mercure Jakarta Harmoni Hotel

More about Grand Mercure Jakarta Harmoni Hotel

Grand Mercure Jakarta Harmoni Hotel

Immerse yourself in the all that Jakarta has to offer with a getaway at Grand Mercure Jakarta Harmoni Hotel.
At Grand Mercure Jakarta Harmoni Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Jakarta even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Get cozy and warm in the lobby with the hotel's charming on-site fireplace.
Packing light is possible at Grand Mercure Jakarta Harmoni Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Grand Mercure Jakarta Harmoni Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Grand Mercure Jakarta Harmoni Hotel even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a coffee or tea maker, bottled water, instant coffee and mini bar at your disposal. Grand Mercure Jakarta Harmoni Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Grand Mercure Jakarta Harmoni Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Grand Mercure Jakarta Harmoni Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Grand Mercure Jakarta Harmoni Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Experience Jakarta like a true local. Never forget your time in Jakarta with a special gift or trinket from Grand Indonesia Mall just 3.8 km away.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

174 mentions

Breakfast

82 mentions

Food & Dining

45 mentions

Internet

32 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Fan
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Pool facilities
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Harmoni Square

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte
Location
Jl. Hayam Wuruk No. 36 - 37, Gajah Mada, Jakarta, Indonesia, 10120
Excellent
Location

8.3

Airports

  • Halim Perdanakusuma International Airport (HLP)
    13.8 km
  • Soekarno-Hatta International Airport (CGK)
    18.7 km

Public transportation

  • Stasiun Sawah Besar Railway Station
    910 m
  • Juanda Railway Station
    1.4 km

Hospital or clinic

  • Immanuel
    230 m

Shopping

  • Grand Indonesia Mall
    3.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Jakarta Cathedral
    1.8 km
  • National Museum
    1.8 km
  • National Monument (MONAS)
    1.9 km
  • Gambir Train Station Building
    2.2 km
  • Museum Bank Indonesia
    2.7 km
  • Jakarta Old Town
    3.0 km
  • Grand Indonesia Mall
    3.9 km
  • Ancol Dreamland
    4.3 km
  • Istiqlal Mosque
    15.9 km
  • Beautiful Indonesia in Miniature Park
    20.4 km

Nearby landmarks

  • Gajah Mada Plaza
    160 m
  • Jakarta Fruit Market Gajah Mada
    200 m
  • Immanuel
    230 m
  • RPTRA Kejora
    310 m
  • K24 apotek
    420 m
  • Puskesmas Kelurahan Maphar
    450 m
  • Puskesmas Kelurahan Kebon Kelapa
    460 m
  • Posyandu Gerakan Sayang Ibu
    510 m
  • Hayam Wuruk Street
    520 m
  • dr Hamma, SpKK
    530 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee385000 IDR

Extras

  • Breakfast charge (unless included in room price)200000 IDR

The property

  • Number of restaurants1
  • Number of rooms 483
  • Room voltage220
Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Grand Mercure Jakarta Harmoni Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities8.2
Location8.3
Room comfort and quality8.4
Service8.2
Value for money8.1
High score for Jakarta
Rating
9+ Exceptional (422)
8-9 Excellent (425)
7-8 Very Good (662)
6-7 Good (181)
<6 Below Expectation (146)
Time of the year
Mar - May (461)
Jun - Aug (447)
Sep - Nov (479)
Dec - Feb (449)
All guests (2,654)
All room types
All languages

Show reviews that mention 

Showing 1,836 verified guest comments
12345
10.0
Exceptional
Nathan from Canada
Solo traveler
Deluxe King
Stayed 2 nights in January 2019

5 star hotel with 5 star service”

Upon arrival Ray had checked me in very fast and professionally. He had explained the facilities of the hotel and also around the area where I can explore. His knowledge of the area really helped in making my plans for the duration. Of my trip. The rooms were really nicely decored and very spacious. If you can’t stand the smoke smell please request a non smoking floor. The service from bell hop to room service was prompt and very courteous. All the staff spoke English so you won’t have issues communicating. Spa and exercise room are on the 5th floor. Although it is a men’s tailored spa, they do welcome women too. 😉 The hotel itself is right across Gaja Mada Plaza and located minutes away from most of Jakarta’s monuments and museums. I actually like GM Plaza because it’s clean, has a lot of stores and eating options. Bakmi GM!

Reviewed February 01, 2019

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Dear Nathan, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded May 13, 2019
Grand Mercure Jakarta Harmoni Hotel
9.6
Exceptional
Luca from Italy
Business traveler
Superior Queen
Stayed 1 night in February 2019

Great place to stay in the area. Food options and shopping centre just across the overhead bridge”

Overall a great hotel with a nice lobby, clean rooms and fcilities. Breakfast spread was considerable with a variety of items. But it would have been nice with a few healthier wholegrain options for bread and cereals. A small quantity of each would have been sufficient if the hotel's concern is that there are not many takers. But most hotels of similar or even lower standard will have this.

Reviewed February 15, 2019

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Dear Luca, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded May 13, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Keng from Singapore
Business traveler
Superior Queen
Stayed 1 night in April 2019

Nice and value for money”

The location of hotel is conveniently located with lots of eateries. Decoration and cleanliness is 5 stars rating. Absolute value for money.

Reviewed May 22, 2019

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Dear Keng, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Responded May 28, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
ENAWATI from Indonesia
Business traveler
Superior Twin
Stayed 1 night in December 2019

Thanks for upgrading the room, big size, clean, good location, friendly receptionist/staff”

Very worthy to stay to Grand Mercure hotel

Reviewed December 31, 2019

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Dear Enawati, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded December 31, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Dewi
Couple
Superior Queen
Stayed 2 nights in August 2019

Excellent ”

We stay two days and decided to play pools on the fifth floor and they charge me $20 New Zealand dollar. Is that suppose to free or not for the guest??

Reviewed September 04, 2019

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Dear Dewi, Warmest greetings from Grand Mercure Jakarta Harmoni ! We thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. We are sorry that your experience about Service did not meet your expectations therefore please allow me to express my sincerest apologies. At Grand Mercure Jakarta Harmoni, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The pool are compliment for guest staying at the hotel, could you send us the invoice, while we are getting investigate this matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

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Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Peter from Australia
Solo traveler
Superior Queen
Stayed 4 nights in January 2020

A very pleasant milieu in the midst of the mega metropolis that is Jakarta 👍”

Staff were exceptional from the moment of exiting the airport taxi - terimah kasih

Reviewed January 27, 2020

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Dear Peter, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded January 28, 2020
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Arul from Singapore
Business traveler
Superior Queen
Stayed 3 nights in May 2019

Great Place”

Always a pleasure to stay at mercure harmoni. Clean rooms with all the amenities needed. Wonderful team at front office.

Reviewed June 06, 2019

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Dear Arul, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Responded June 13, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Sazfina from Malaysia
Business traveler
Superior Queen
Stayed 1 night in November 2019

Good decent elegant hotel”

Love everything about the hotel...most importantly the hot shower with rain shower head. Totally awesome

Reviewed December 04, 2019

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Dear Sazfina, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded December 07, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Anton from Thailand
Business traveler
Superior Twin
Stayed 6 nights in May 2022

Number 1 in Harmoni Area!”

Dear All, please keep the good spirit and passion alive! I shall be back for sure!

Reviewed May 28, 2022

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Dear Anton, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subendi General Manager

Responded May 30, 2022
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Zhen from Singapore
Solo traveler
Superior Twin
Stayed 1 night in August 2019

Room”

The room and bed is amazingly comfortable to be honest

Reviewed August 19, 2019

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Dear Zhen, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded August 29, 2019
Grand Mercure Jakarta Harmoni Hotel
9.6
Exceptional
Mohammad from Malaysia
Solo traveler
Superior Twin
Stayed 1 night in June 2019

Superb amenities”

So relaxing in a cosy living, clean tidy room, warmth staffs frm d counter to hsekeeping to morning bfast

Reviewed June 28, 2019

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Dear Mohammad, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Responded June 30, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
rosidah from Malaysia
Group
Superior Twin
Stayed 3 nights in June 2019

Rooms n hotel looks new n well lit. Near to interesting outlets.”

Friendly staff

Reviewed July 02, 2019

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Dear Rosidah, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded July 14, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Dolar from Australia
Solo traveler
Deluxe King
Stayed 3 nights in May 2022

Couple”

Very good,nice staff,always welcoming returning guest and most are very polite.

Reviewed May 05, 2022

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Dear Dollar, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subendi General Manager

Responded May 20, 2022
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
SONYA from Indonesia
Family with young children
Superior Queen
Stayed 1 night in December 2018

Exceptional”

the staffs are very humble and help full! will try another night there ❤

Reviewed January 03, 2019

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Dear Sonya, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded May 13, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Peter from Australia
Solo traveler
Superior Twin
Stayed 9 nights in May 2019

Baik, baik in my proficient fluent Bahasa‼️”

Staff are customer orientated from A-Z.

Reviewed May 20, 2019

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Dear Peter, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Responded June 02, 2019
Grand Mercure Jakarta Harmoni Hotel
9.2
Exceptional
Masao from Japan
Business traveler
Superior Queen
Stayed 4 nights in March 2019

Good hotel, but bar facility is not satisfying”

Clean, good location, comfortable room, good access to shops and restaurants... But the bar inside the hotel was not. As for night time drinks, you need to find place to visit outside.

Reviewed April 23, 2019

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Dear Mr. Masao, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded May 13, 2019
Grand Mercure Jakarta Harmoni Hotel
10.0
Exceptional
Yoong from Singapore
Solo traveler
Superior Queen
Stayed 1 night in December 2019

Exceptional”

Rooms was neatly done, value for money !

Reviewed December 10, 2019

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Dear Yoong, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded December 16, 2019
Grand Mercure Jakarta Harmoni Hotel
9.2
Exceptional
Kah from Malaysia
Business traveler
Superior Queen
Stayed 2 nights in June 2019

Exceptional”

Clean room, comfortable bed and everything is good. Four bottles of drinking bottles given. Good choices of breakfast.

Reviewed June 27, 2019

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Dear Kah, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Responded June 30, 2019
Grand Mercure Jakarta Harmoni Hotel
9.6
Exceptional
Octhaviane from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in September 2019

Exceptional”

Cleanliness and staff are just perfect!

Reviewed October 03, 2019

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Dear Octhaviane, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded October 07, 2019
Grand Mercure Jakarta Harmoni Hotel
8.8
Excellent
RAY from Indonesia
Solo traveler
Deluxe King
Stayed 2 nights in January 2019

Nice and Comfortable Place to Stay”

Clean, comfortable room and friendly staff.

Reviewed February 08, 2019

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Dear Ray, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager

Responded May 13, 2019
Grand Mercure Jakarta Harmoni Hotel
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