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Grand Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran

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8.4

Excellent

1,634 reviews

1,634 reviews

Housekeeping91
Breakfast52
Food & Dining6
See map

8.2

Excellent

Location rating score

Excellent location - 260 meters from city center
Parking
FREE
Popular landmarks
Jakarta Cathedral 2.5 km
Gambir Train Station Building 3.3 km
National Monument (MONAS) 3.4 km
Ancol Dreamland 3.9 km
National Museum 3.9 km
Museum Bank Indonesia 4.5 km
Jakarta Old Town 4.5 km
Grand Indonesia Mall 5.6 km
Istiqlal Mosque 17.4 km
Beautiful Indonesia in Miniature Park 20.0 km
Nearby landmarks
Mega Glodok Kemayoran Mall 140 m
Indogrosir Kemayoran 360 m
RS Hermina Kemayoran 450 m
Taman Masjid Al-Hidayah Dirgantara 670 m
Puskesmas Kebon Kosong 2 720 m
Daily Fresh 730 m
PRJ 790 m
Jakarta International Expo -JIExpo 820 m
Puskesmas Kelurahan Kebon Kosong I 830 m
Parkir Timur 830 m

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6 Superblok Mega Kemayoran, Kemayoran, Jakarta, Indonesia, 10610 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kemayoran part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.4
Location rating8.2
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport13.1 km

Rooms available at Grand Mercure Jakarta Kemayoran

Very good
Room comfort & quality

7.7

Executive 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Business Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Classic King Bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Double Bed
...
  • Room size: 34 m²/366 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Deluxe Twin Bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Executive Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Classic Room Twin
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Superior Twin bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Superior Double Bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Classic Room
...
  • Room size: 36 m²/388 ft²
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Mercure Jakarta Kemayoran?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Mercure Jakarta Kemayoran also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Mercure Jakarta Kemayoran has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Mercure Jakarta Kemayoran?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Mercure Jakarta Kemayoran. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 165000 IDR for adults and 100000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Grand Mercure Jakarta Kemayoran?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Mercure Jakarta Kemayoran. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering and wireless internet are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Grand Mercure Jakarta Kemayoran?

On-site venues and convenient event services make Grand Mercure Jakarta Kemayoran an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Grand Mercure Jakarta Kemayoran

  • 7.6

    Very good
    Spaciousness

    "Spacious room and clean."

    Charles

    |

    19 October 2022

  • 9.2

    Exceptional
    Staff 

    "Room was very clean and nice, staff very good and friendly."

    jaysukh

    |

    30 September 2022

  • 10

    Exceptional

    "The service was Super"

    Wan

    |

    22 September 2022

Overall rating:

8.4

Excellent
1,634 reviews
Cleanliness
8.9
Facilities
8.5
Location
8.2
Read all reviews >
What travelers say they love:
Very clean and lots of variety for breakfast.
cynthia from Indonesia
Group
More about Grand Mercure Jakarta Kemayoran

More about Grand Mercure Jakarta Kemayoran

Grand Mercure Jakarta Kemayoran

There is never a shortage of things to do in Jakarta. Staying at Grand Mercure Jakarta Kemayoran, located just minutes away from the city center, means you will not miss any of Jakarta amazing sights.
The facilities and services provided by Grand Mercure Jakarta Kemayoran ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Jakarta.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Grand Mercure Jakarta Kemayoran. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Grand Mercure Jakarta Kemayoran include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Grand Mercure Jakarta Kemayoran has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and nightclub.
To fill your days, be sure to check out the fantastic facilities offered at Grand Mercure Jakarta Kemayoran. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the golf course on site in the hotel. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Grand Mercure Jakarta Kemayoran. Whatever you may be looking to buy on your trip to Jakarta, chances are you'll find it at Grand Indonesia Mall located 5.5 km away.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

82 mentions

Housekeeping

50 mentions

Food & Dining

22 mentions

Swimming Pool

11 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Indonesian
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Air purifier
  • Alarm clock
  • Carpeting
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Dressing room
  • Fan
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site

Catappa Restaurant

  • Cuisine: Asian, Chinese, European
  • Menu: Buffet, A-la-carte
Location
Jl H Benyamin Sueb Kav B6 Superblok Mega Kemayoran, Kemayoran, Jakarta, Indonesia, 10610
Excellent
Location

8.2

Airports

  • Halim Perdanakusuma International Airport (HLP)
    13.1 km 42 min drive
  • Soekarno-Hatta International Airport (CGK)
    21.9 km

Public transportation

  • Kemayoran Railway Station
    1.3 km 11 min drive
  • Rajawali Railway Station
    1.6 km

Hospital or clinic

  • RS Hermina Kemayoran
    450 m

Shopping

  • Grand Indonesia Mall
    5.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Jakarta Cathedral
    2.5 km
  • Gambir Train Station Building
    3.3 km
  • National Monument (MONAS)
    3.4 km
  • Ancol Dreamland
    3.9 km
  • National Museum
    3.9 km
  • Museum Bank Indonesia
    4.5 km
  • Jakarta Old Town
    4.5 km
  • Grand Indonesia Mall
    5.6 km
  • Istiqlal Mosque
    17.4 km
  • Beautiful Indonesia in Miniature Park
    20.0 km

Nearby landmarks

  • Mega Glodok Kemayoran Mall
    140 m
  • Indogrosir Kemayoran
    360 m
  • RS Hermina Kemayoran
    450 m
  • Taman Masjid Al-Hidayah Dirgantara
    670 m
  • Puskesmas Kebon Kosong 2
    720 m
  • Daily Fresh
    730 m
  • PRJ
    790 m
  • Jakarta International Expo -JIExpo
    820 m
  • Puskesmas Kelurahan Kebon Kosong I
    830 m
  • Parkir Timur
    830 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee300000 IDR

Extras

  • Breakfast charge (unless included in room price)165000 IDR

The property

  • Number of bars/lounges2
  • Number of floors22
  • Number of restaurants1
  • Number of rooms 505
  • Room voltage220
  • Year property opened2015
Property announcements

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Grand Mercure Jakarta Kemayoran from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.9
Facilities8.5
Location8.2
Room comfort and quality7.7
Service8.5
Value for money8.4
High score for Jakarta
Rating
9+ Exceptional (258)
8-9 Excellent (114)
7-8 Very Good (180)
6-7 Good (42)
<6 Below Expectation (62)
Time of the year
Mar - May (155)
Jun - Aug (159)
Sep - Nov (187)
Dec - Feb (155)
All guests (1,634)
All room types
All languages

Show reviews that mention 

Showing 656 verified guest comments
12345
10.0
Exceptional
Ivans from Singapore
Business traveler
Superior Double Bed
Stayed 1 night in September 2019

Highly recommended hotel in Jakarta !”

It’s totally amazed me while my first step in to the lobby of the hotel. The ambience was so beautiful, amazing and comfortable with the background music played. Was then greeted by their friendly and polite staffs in every corner. Nisa was the one who check in my stay. She was so polite, helpful, and cheerful lady. Her hospitality absolutely deserve a pat on shoulder. Well done Nisa !

Reviewed September 16, 2019

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Dear Ivans, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded September 20, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
nick from South Africa
Business traveler
Classic King Bed
Stayed 2 nights in March 2019

Exceptional”

This is the third time i have stayed in this hotel.The staff are friendly and efficient .The beds are very comfortable and the bathrooms are clean and modern. I would like to say a big thank you to ADIT, who for the second year in a row has given us excellent service.He is friendly and helpful and goes the extra mile to help his guests,

Reviewed April 04, 2019

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Dear Nick, Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments are greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Responded April 05, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Fiona from Singapore
Business traveler
Superior Double Bed
Stayed 2 nights in October 2019

Free Upgrade ”

I would like to say a big thank you to Mr. Indra for giving me a free upgrade from Double to a Suite room because he was sorry that I will have to wait an hour for my room to be ready while my colleague get to have immediate check-in. Because of him, it was my lucky day. Grand Mercure is always my first choice of stay whenever I'm there for work trips.

Reviewed November 06, 2019

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Dear Fiona, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded November 06, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
cynthia from Indonesia
Group
Superior Twin bed
Stayed 2 nights in February 2020

Always best services and cleanliness”

I've been stayed in this hotel for several times and never get dissapointed with the services from staff. Very clean and lots of variety for breakfast.

Reviewed June 27, 2022

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Dear Ms. Cynthia, Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

Responded June 28, 2022
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Istiqomah from Indonesia
Group
Superior Twin bed
Stayed 1 night in May 2022

Best hotel in kemayoran!”

Helpful staff, clean, and spacious room with a good view. I had a great experiences here. will come back later!

Reviewed May 29, 2022

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Dear Ms. Istiqomah, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Responded May 30, 2022
Grand Mercure Jakarta Kemayoran
9.6
Exceptional
Kartika from Indonesia
Family with teens
Superior Twin bed
Stayed 3 nights in June 2019

amazing hotel with reasonable price”

We stayed 3 nights here and we absolutely had nothing to be complained. Cause everything here was amazing. Staff were very kind and friendly. The room was spacious, clean, the bed was very comfortable. The bathroom was very clean with complete amenities. The breakfast was very good, with many options. Thank You Grand Mercure for amazing stay!

Reviewed June 21, 2019

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Dear Kartika, Thank you for your generous review regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Responded June 24, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Ivi from Indonesia
Group
Superior Double Bed
Stayed 1 night in November 2019

Nice clean room”

The room is quite spacious with king size bed. It's clean and comfortable.

Reviewed November 25, 2019

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Dear Mrs. Lvi, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us with a quite spacious room and clean. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded November 28, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Djoni from Indonesia
Business traveler
Superior Double Bed
Stayed 2 nights in November 2021

Exceptional”

Great place to stay in Jakarta. Near culinary area, close also to business area. The only minus point is the parking space that mix with other business spot and make me walk quite far.

Reviewed November 28, 2021

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Dear Mr. Djoni, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations, Let me express my deepest apologies you deserve only the best service especially when you stay with us. When you report of inconvenience experiences is a serious concern for me. I will take appropriate action to measures the problem and prevent future occurrence. We strive to provide a superior service experience for every guest. We are looking forwards to serve you better and make you FEEL WELCOME at Grand Mercure Jakarta Kemayoran. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Responded November 29, 2021
Grand Mercure Jakarta Kemayoran
9.6
Exceptional
Lee from Taiwan
Business traveler
Classic Room Twin
Stayed 4 nights in November 2019

Wonderful Stay”

The location is really good for business trip. The service is premium and the room is clean, comfort and large. The only thing is there is no store nearby and you have to buy the drinks or snacks before you enter the hotel.

Reviewed June 20, 2020

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Daer Mr. Lee, Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Responded June 22, 2020
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Kristina from Indonesia
Group
Superior Twin bed
Stayed 1 night in February 2020

Great service”

Walking distance to Expo yet they prepare drop off service in certain time too. Nice and helpfull staff, cozy room and yummy breakfast.

Reviewed April 11, 2020

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Dear Kristina, Thank you for your positive feedback during your stay at Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Responded April 12, 2020
Grand Mercure Jakarta Kemayoran
9.2
Exceptional
Andruw from Indonesia
Couple
Executive 1 King Bed
Stayed 1 night in July 2022

The Great Hotel for Short Trip”

The Hotel is Great, as expected from Accor group. The Location is great, because near PRJ (Pekan Raya Jakarya)/ JCC Hall. The Taste of the Food is Good. Room’s price is affordable, but the cleaniss in my room need more attention, because i have stain in my cover of the Pillow. So i can not use it. The staff warmth enough. If you stay for 2-3 days, this hotel is the great choice. (If you bring your car, the distance between parking lot at basement with the Lobby is quite far, so it takes time to get the lobby). Thank You. Meet my expectation for this trip.

Reviewed July 05, 2022

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Dear Mr. Andruw, Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Responded July 06, 2022
Grand Mercure Jakarta Kemayoran
9.6
Exceptional
marvin from Indonesia
Couple
Executive 1 King Bed
Stayed 1 night in December 2019

Very recommended hotel in north jakarta”

Room is spacious, clean, and quiet. We spent our new year eve at the lounge ground floor. The atmosphere is cozzy although the food quality is standard. Overall, we had pleasant stay and will come back again.

Reviewed January 02, 2020

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Dear Mr. Marvin, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable with room was spacious, clean, and quiet and enjoyed to celebrate new year eve with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded January 08, 2020
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Shintia from Indonesia
Family with young children
Superior Double Bed
Stayed 1 night in January 2019

Great experience”

We're staying during weekend and it was an amazing experience. Room is very convenience and breakfast has lot of variety.

Reviewed January 14, 2019

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Dear Shintia, Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

Responded January 15, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Rahimah from Singapore
Family with teens
Superior Double Bed
Stayed 2 nights in July 2019

Grand mercure makes my day!”

Housekeeping staff Lukman. Hardworking. Courteous. Regina at reception- awesome

Reviewed July 23, 2019

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Dear Rahimah, Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

Responded July 24, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Sam from Singapore
Business traveler
Superior Double Bed
Stayed 2 nights in June 2019

Very nice hotel. ”

99% recommended....1% to improve 😄 Good to stay. I will come back again..

Reviewed September 06, 2019

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Dear Sam, Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

Responded September 20, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Herlin from Indonesia
Family with young children
Superior Double Bed
Stayed 1 night in May 2019

hotel mercure the best”

suasana hotel yang nyaman , staff yg ramah,fasilitas ok.. kamar pun ok

Reviewed May 14, 2019

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Herlin yang terhormat, Terima kasih atas komentarnya mengenai kunjungan selama di Grand Mercure Jakarta Kemayoran. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Saya yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Saya berharap pada kunjungan berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rulvastina Randy General Manager

Responded May 14, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
esther from Indonesia
Solo traveler
Superior Twin bed
Stayed 2 nights in October 2019

Good hotel”

Staff friendly, clean the best breakfast

Reviewed October 09, 2019

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Dear Esther, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded October 09, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
ANDREW from China
Business traveler
Superior Twin bed
Stayed 2 nights in November 2018

nice hotel”

Hotel is clean and services are nice.

Reviewed February 18, 2019

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Dear Andrew, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded February 19, 2019
Grand Mercure Jakarta Kemayoran
9.6
Exceptional
Sugiarto from Indonesia
Family with young children
Superior Twin bed
Stayed 2 nights in June 2022

Spacious room”

Compare to others mercure, we love this one. We stay for jakarta fair, perfect location so we can avoid the traffic, and plenty access to the fair. We definetly will stay in here again

Reviewed June 12, 2022

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Dea Mr. Sugiarto, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Responded June 13, 2022
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Natasya from Malaysia
Business traveler
Superior Double Bed
Stayed 2 nights in April 2019

Excellent Service”

Great staff, clean room

Reviewed May 05, 2019

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Dear Natasya, Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

Responded May 06, 2019
Grand Mercure Jakarta Kemayoran
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