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View, May De Ville Legend Hotel & Spa in Hanoi
May De Ville Legend Hotel & Spa
a hotel room with a view of the ocean, May De Ville Legend Hotel & Spa in Hanoi
Lobby, May De Ville Legend Hotel & Spa in Hanoi
Lobby, May De Ville Legend Hotel & Spa in Hanoi
a microwave sitting on top of a wooden shelf, May De Ville Legend Hotel & Spa in Hanoi
a refrigerator filled with lots of different types of food, May De Ville Legend Hotel & Spa in Hanoi

Removed from saved list

9.2

Exceptional

1,770 reviews

1,770 reviews

Housekeeping142
Breakfast108
24-hour front desk10
See map
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Den Quan De

70 m

Kuy Son Propaganda Art

90 m

O Quan Chuong

100 m

Hieu Phuc Loi

130 m

Old City Gate

140 m

Popular landmarks
Old Quarter

320 m

St. Joseph's Cathedral

910 m

Vietnam Military History Museum

1.3 km

Hoa Lo Prison

1.4 km

Vietnamese Women's Museum

1.5 km

Closest landmarks
Tattoo 1984

80 m

NHA THUOC

100 m

Mao's Red Lounge

160 m

Trung tâm Y tế Quận Hoàn Kiếm

180 m

Vietcraft

210 m

Newly renovated

May De Ville Legend Hotel & Spa

23-25 Nguyen Sieu, Hang Buom, Hoan Kiem, Old Quarter, Hanoi, Vietnam, 100000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Old Quarter, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

Located in heart of Hanoi

Top Value

Check-in [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Facilities

Airport transfer

Bicycle rental

Shuttle service

Free Wi-Fi in all rooms!

Spa

Fitness center

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

Value for money9.3
Distance to city center0.1km
Location rating9.4
Nearest airportNoi Bai International Airport (HAN)
Distance to airport20.9 km

Rooms available at May De Ville Legend Hotel & Spa

Executive City View Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Connecting Rooms
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Deluxe City View Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed or 2 single beds...
Enter dates to see prices
Premier City View Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed or 1 queen bed
Enter dates to see prices
Premium Deluxe Double Room with City View
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Junior City View Suite
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Window
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 king bed or 2 single beds...
Enter dates to see prices
Junior Room with City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe City View Room
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Connecting Rooms
...
  • Room size: 60 m²/646 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at May De Ville Legend Hotel & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to May De Ville Legend Hotel & Spa?

May De Ville Legend Hotel & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 550000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at May De Ville Legend Hotel & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, May De Ville Legend Hotel & Spa has a car park that's close to the hotel. Parking is available for an additional charge. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at May De Ville Legend Hotel & Spa?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at May De Ville Legend Hotel & Spa. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 200000 VND for adults and 100000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at May De Ville Legend Hotel & Spa?

May De Ville Legend Hotel & Spa features an on-site restaurant for your dining convenience. Meals served include breakfast and lunch. Asian cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

What is the smoking policy at May De Ville Legend Hotel & Spa?

May De Ville Legend Hotel & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby May De Ville Legend Hotel & Spa?

May De Ville Legend Hotel & Spa’s neighborhood is Old Quarter which includes popular restaurants such as Pho Bat Dan, Pho Gia Truyen and Essence Restaurant.

What popular shopping places are close to May De Ville Legend Hotel & Spa?

May De Ville Legend Hotel & Spa is located in Old Quarter area which features shopping places such as Night Market, Kuy Son Propaganda Art and Hanoi Old Quarter Culture Exchange Center.

What are popular attractions near May De Ville Legend Hotel & Spa?

May De Ville Legend Hotel & Spa is located in Old Quarter area, which is famous for attractions such as Old Quarter, Ancient House and Ta Hien Street.

What popular natural sightseeing spots are close to May De Ville Legend Hotel & Spa?

May De Ville Legend Hotel & Spa is located within Old Quarter, which makes it conveniently close to natural sights including Travel Agent Hanoi.

See map

Explore the neighborhood

What people love about May De Ville Legend Hotel & Spa

  • 8.4

    Excellent
    Cleanliness

    "Room is clean and new."

    Ang

    |

    1 March 2023

  • 9.2

    Exceptional
    Staff 

    "Clean room, great location and friendly staff 👍👍👍"

    SOESILOWATI

    |

    20 February 2023

  • 10

    Exceptional
    Location

    "Great location"

    Teo

    |

    25 March 2023

Property ranking|Compared to 3,373 Hanoi properties
See all rankings
Service score
9.6/10
Value for money score
9.3/10
Cleanliness score
9.3/10
Location score
9.3/10
Better than
99
%
of Hanoi properties
Better than
98
%
of Hanoi properties
Better than
98
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Overall rating:

9.2

Exceptional
1,770 reviews
Cleanliness
9.4
Facilities
8.8
Location
9.4
Read all reviews >
What travelers say they love:
Clean room, friendly staff who went the extra mile.
Allan from Singapore
Group
More about May De Ville Legend Hotel & Spa

More about May De Ville Legend Hotel & Spa

May De Ville Legend Hotel & Spa

See the best of Hanoi with a stay at May De Ville Legend Hotel & Spa, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Hanoi is easy with a stay at May De Ville Legend Hotel & Spa, just 310 m from Old Quarter.
The facilities and services provided by May De Ville Legend Hotel & Spa ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Hanoi.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at May De Ville Legend Hotel & Spa. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at May De Ville Legend Hotel & Spa include a balcony or terrace, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. May De Ville Legend Hotel & Spa also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at May De Ville Legend Hotel & Spa begin with a complimentary breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at May De Ville Legend Hotel & Spa. Pamper and indulge yourself with a visit to the massage and spa. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the hiking trails in the hotel.


Around the property

Visit the sights and local attractions of Hanoi during your stay at the hotel. Engage in the city's best art at Vietnam Museum of Ethnology located 5.4 km away, where you can learn about the local art scene and buy original works.


Reasons to stay here

This hotel scores higher than 97% of the city's accommodations on value for money
This hotel stands above the rest with a cleanliness score that beats 97% of accommodations in the city.
This hotel stands out for its staff and service, scoring higher than 98% of the city's accommodation.

Show less

Amenities and facilities

Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

34 mentions

Breakfast

32 mentions

Food & Dining

3 mentions

Taxi

1 mention

Languages spoken
  • English
  • Vietnamese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hiking
  • Massage
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte breakfast
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Breakfast service
  • Fruits/snacks
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Kids facilities
Access
  • Allergy-free rooms
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Accessible toilet
  • Adapter
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Concierge
  • Desk
  • Fan
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Hand sanitizer
  • Heating
  • High chair
  • High floor
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop workspace
  • Low floor available
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Walk-in shower
  • Wi-Fi [free]
  • Window
  • Wine glasses

Location

23-25 Nguyen Sieu, Hang Buom, Hoan Kiem, Old Quarter, Hanoi, Vietnam, 100000
Exceptional
Location

9.4

Airports
  • Noi Bai International Airport (HAN)
    20.9 km
  • Cat Bi International Airport (HPH)
    93.7 km
Public transportation
  • Hanoi Railway Station
    1.8 km
Hospital or clinic
  • Tattoo 1984
    80 m
Shopping
  • Night Market
    240 m
Convenience store
  • Circle K
    150 m
Cash withdrawal
  • ATM
    420 m

What's nearby

Popular landmarks
  • Old Quarter
    320 m
  • St. Joseph's Cathedral
    910 m
  • Vietnam Military History Museum
    1.3 km
  • Hoa Lo Prison
    1.4 km
  • Vietnamese Women's Museum
    1.5 km
  • Ho Chi Minh Mausoleum
    1.8 km
  • Presidential Palace Historical Site
    1.8 km
  • One Pillar Pagoda
    1.9 km
  • Temple of Literature & National University
    2.0 km
  • Vietnam Museum of Ethnology
    5.5 km
Nearby landmarks
  • Den Quan De
    70 m
  • Tattoo 1984
    80 m
  • Kuy Son Propaganda Art
    90 m
  • NHA THUOC
    100 m
  • O Quan Chuong
    100 m
  • Hieu Phuc Loi
    130 m
  • Old City Gate
    140 m
  • Bach Ma Temple
    140 m
  • Hanoi Old Quarter Culture Exchange Center
    140 m
  • Mao's Red Lounge
    160 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Airport transfer fee550000 VND
  • Distance from city center0.1km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)200000 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 45
  • Room voltage220
  • Year property opened2019
  • Most recent renovation2022

Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of May De Ville Legend Hotel & Spa from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.4
Facilities8.8
Location9.4
Service9.6
Value for money9.3
High score for Hanoi
Rating
9+ Exceptional (719)
8-9 Excellent (95)
7-8 Very Good (65)
6-7 Good (16)
<6 Below Expectation (16)
Time of the year
Mar - May (130)
Jun - Aug (357)
Sep - Nov (235)
Dec - Feb (189)

Show reviews that mention 

Showing 911 verified guest comments
12345
10.0
Exceptional
Jehanna from Singapore
Couple
Stayed 2 nights in February 2019

Astounding Hospitality”

We were in Hanoi for 4 days, stayed in AirBnb for 2 days then moved here on the 3rd day. We came in very early as we have a tour in Halong Bay so we left our luggage first. We reached back 9pm and they have already placed our bag inside our room although we haven’t really checked in yet. They also upgraded our bed instead of 2 single beds even without us asking. During check-in, they gave a brief intro of Hanoi and some tips for going around and which could have been very useful so we regretted not booking this hotel since 1st day. The next day, they helped us arrange a dinner reservation at La Badiane with so much enthusiasm. It was also my birthday that day and when we returned in our room in the evening, we were greeted by a birthday cake. I’m so touched with this gesture. Every one in this hotel is genuinely friendly, cheerful, and ready to assist. Service is topnotch. I felt like a queen during our stay here. I cannot forget one of the staff on pony tail with a sweet small voice, she’s always helpful and always smiling. I feel sad that she was not on duty during our checkout. I just highlighted the exceptional service in this hotel but actually EVERYTHING is perfect here. Rooms are very clean and spacious. Breakfast spread is good. Location is close to the night markets, restaurants and to the lake. In summary, this is a highly recommended hotel!!

Reviewed March 18, 2019

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10.0
Exceptional
Sabah from Pakistan
Group
Stayed 2 nights in September 2019

Truly a gift on our vacation to stay here! Favorite accomodation of the bunch! ”

Where to start! It was spotless, the check in was seamless and quick, the staff was so attentive and ready to help with anything (not one request took longer than 3 minutes to be handled) and they spoke with understanding and respect through out. Within 15 minutes of checking in they had signed us up for tours we wanted ( a great one that went to Ninh Binh) and gave great suggestions on how to spend our time. The rooms were compact but sparkling clean with pretty great minimalist aesthetics and an EXCELLENT SHOWER! It’s around the corner (a few steps) from the hustle and bustle of the hostels, clubs and bars while itself being quiet, noise free - making it the best of both worlds, party adjacent and relaxation supportive. Will recommend every friend coming who wants to party but wants to sleep in peace - they also gifted us with goodbye presents and could not have even kinder through out - their laundry service was also swift and great! Loved loved loved this place !

Reviewed September 11, 2019

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10.0
Exceptional
Siew from Malaysia
Couple
Stayed 2 nights in December 2019

Superb Staff and Hotel!”

Hotel located in old quarter and very convenient, you can get close to Vietnam people living. New hotel, very clean and comfortable , bed is really comfortable, how I wish I can just laying on the bed and watch TV program in hotel whole day. :) Hotel staffs are friendly and helpful. Sophia really helps me a lot during my stay, my trip booking, my spa booking and my airport booking, you make my trip much easier and fun. The staff at Spa reception also very friendly and helpful, thank you all of you. Personally feel Bonsella Prestige hotel really wanted to provide the best service to every customer and they are doing well. When I checked out from hotel, they passed me a survey form, and they really concern about your opinion (I mentioned I prefer city view during my check in, but there are no room available). I am really impressed of everything during my stay. I received a small gift from hotel when I checked out too:) Thank you Emma, you are really friendly and helpful. Thank you.

Reviewed December 09, 2019

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10.0
Exceptional
William from Malaysia
Family with young children
Stayed 3 nights in December 2019

Wonderful hotel in a perfect location”

We are a family of 4 (2 adults 2 children) and we had such a wonderful stay at Bonsella Prestige. From the moment we stepped in, we were welcomed warmly, served with cold juices and fruits. A respite from the hustle bustle just right outside the streets. The room decor is very modern and although it's not big in size, it was able to accommodate another additional single bed. The room is very clean and it's very comfortable with netflix on tv. Aircond is cold too plus wifi is fast (a bonus for the kids) After a day of walking with lots of bikes honking, you feel so grateful to have a comfortable room to come back and chill in. The location is perfect, there's a convenience store (circle k) just right next door. A cafe and a laundromat just a few steps away, and a delicious bahn mi shop right around the corner. Beer street is just a short walk away. Special thanks to Emma and her Manager for arranging everything. Also to Kimmie and Henri for giving us such a memorable experience.

Reviewed December 28, 2019

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10.0
Exceptional
Teng from Singapore
Group
Stayed 5 nights in November 2019

Excellent service in every aspect”

We stayed at this hotel as a group of 7 people. The warm welcome extended to us by the hotel staff, Mr Leo was much appreciated. On the first day we were given rooms on different floors. We made a request to him if we could be together on the same floor. To our surprise, we were given all the 4 rooms on the highest (9th) floor the next day!! During our entire stay, we experienced quick and responsive service when we call front desk to attend to our needs including suggesting and making arrangements for us to visit interesting places and eating places. When one of us lost her mobile at the night market, the hotel staff, Ms Shella willingly and personally brought us to make a police report and stay with us until the whole process is completed. We really felt the sincerity of all the hotel staff especially Ms Kimme when they bade us farewell upon getting us into the airport transfer. We would definitely recommend this hotel for all our families and friends wishing to visit Hanoi.

Reviewed November 12, 2019

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10.0
Exceptional
Lay from Singapore
Group
Stayed 1 night in March 2019

Fantastic service”

Highly recommend this hotel. Staff service was simply fantastic (one of the best I have experienced in all my travels). Very attentive and helpful. Rooms are good sized and very clean. Well equipped with everything we need. Breakfast spread was good (better than some of similar ranged hotels we have check out). Every time we returned to hotel, we were served "welcome" drinks and snacks (pistachio and lotus seeds which were very fresh and delicious. So delicious that we ask the hotel if they could purchase for us to bring home. But we didn't end up buying because we discovered pricing wasn't cheap as the hotel bought the top grade nuts). Hotel is well located - walkable to Dong Xuan market, night market and lake. There are also a number of recommended restaurants nearby. All very convenient.

Reviewed April 03, 2019

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10.0
Exceptional
Jing from Singapore
Family with teens
Deluxe City View Room
Stayed 3 nights in November 2019

Best hotel with top notch service”

A new boutique hotel, beautiful, chic and clean!! Biggest praise is the staff. The best service I've gotten from a boutique hotel. Staff were very friendly and sincere. We were greeted by welcome drink and fruits and were given very detailed recommendation of the city. They upgraded our room for our family to stay at the same floor! We headed off to Halong Bay after a 3 day stay, hotel offered us free luggage storage for lighter travel. When we came back to collect our luggage, we had issues getting transport to our next hotel due to multiple luggage. But staff went all out to help us communicate with the drivers and eventually offered to help us book a 7 seater and communicated with driver for meter fare. Very very amazed by the service!

Reviewed December 03, 2019

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10.0
Exceptional
Allen
Couple
Stayed 3 nights in June 2019

Best Hotel Experience”

This is the highlight of our Hanoi trip - staying at Bonsella Prestige. This is now our FAVORITE hotel ever. We have stayed at a lot of hotels (Philippines, Thailand, Taiwan, Japan) and this is definitely the BEST hotel experience we’ve had. Their service beats the 5 star hotels we have been to. From the doorman to the receptionists to the breakfast crew to the housekeeping staff —they are all warm, attentive, thoughtful, and courteous. Right when you arrive, delicious welcome drinks and lotus seeds are served. When you come back to your hotel room at night, you will find chocolates and a goodnight note on your desk. Breakfast buffet is really good. They allowed us to check out late at 2pm for free. We left our luggage at the front desk, came back at 5pm to relax for a while at the lobby and they gave us complimentary juice even if we have checked out already. We went out for dinner and came back to get our luggage and they offered a complimentary private room so we can shower/freshen up before heading to the airport. When we were about to leave, they handed us souvenirs to remember them by - definitely felt like leaving home and family. We will never forget this experience.

Reviewed June 06, 2019

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10.0
Exceptional
Rachel from Singapore
Couple
Premier City View Room
Stayed 1 night in April 2019

Best boutique hotel in Hanoi”

Was greeted with a warm welcome with drinks and snacks upon arrival. Porters were helpful and the reception ladies made sure our itinery was smooth and made an effort to ensure we have transport and everything in order. Good recommendations for food around the area. Left my luggage under their care while we went to halong bay and sapa. Breakfast was great with egg options and pho for hot food and other continental spread was available as well. Small boutique hotel with great hospitality. You can expect the best service. Extremely convenient location with food and massage within 1km. Rooms were clean and beds comfy

Reviewed May 07, 2019

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10.0
Exceptional
Dinesh from Singapore
Couple
Stayed 4 nights in March 2019

Absolutely Fabulous”

I have no words to express on how amazing the staff have been throughout our stay. The hotel room is big and very clean. They have turn-down service every night. Good breakfast. Very efficient and genuinely helpful staff. A special shout out to Ms Emma at the front desk who helped us sort our dinner delivery almost daily. Mrs Anh who helped us with the tour to Ha Long Bay and that was extremely comfortable and excellent. This hotel has everything a traveler needs. The hotel is situated in the best possible location and I cannot stop complimenting on how gentle and friendly all the staff are. I cannot wait to return back and stay with this property.

Reviewed March 09, 2019

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10.0
Exceptional
Paul from United Kingdom
Couple
Stayed 5 nights in February 2019

Staff made us feel like special guests”

From the moment we arrived at Hanoi Bonsella Prestige in the Old Quarter the staff made us feel welcome and throughout our five night stay the staff treated us like friends. Where the staff excelled our best expectations was in upgrading the room to an extra large king bed with a large window overlooking the city. The staff always asked what we were going to do when we left the hotel, and what we had done when we arrived back at the hotel. The travel desk operated by Ms Anh booked us a day return visit to Halong Bay with a price to suit our budget. The company operating the tour was excellent. Ms Anh has wonderful spoken English and was great in providing information on where to buy coffee, where to eat and what to see in Hanoi. The staff on reception are all helpful and always cheerful and friendly. No question is too much trouble. We had a brilliant time staying at the Hanoi Bonsella Prestige Hotel and we felt like special guests by the wonderful staff.

Reviewed February 27, 2019

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10.0
Exceptional
Shawn from Canada
Solo traveler
Stayed 1 night in January 2020

Outstanding Hotel and Customer attention!!”

I book my hotels on the reviews I read so I was hoping that this would match them.....and it is by far the best service in a hotel I've stayed at for some time. Sofia at the front desk was awesome, very personal and went our of her way to make sure I was taken care of. Henry at the front doors always came out a running, I swear he saw me from a block away.....lol I can't say enough about this terrific hotel, has everything you want inside and outside the front doors...great for your first time in Hanoi. They helped me book my Halong Bay trip and even let me keep my bags there while I was gone without any charge and when I got back I needed a dentist to take care of a veneer which they had his name on file. The breakfast has lots to offer so I can't see anyone not happy with the variety of food on hand, Last I'd like to thank the rest of the staff as I spoke to many and everyone was just as helpful as the rest. I RATE THIS HOTEL 5 STARS ON PERSONAL SERVICE GIVEN BY STAFF....:)

Reviewed January 08, 2020

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10.0
Exceptional
Sandra from Australia
Solo traveler
Deluxe Window
Stayed 1 night in April 2019

Beautiful clean room and fantastic staff!”

I stayed at Bonsella Prestige for two nights while in Hanoi. The rooms are beautiful and clean. The first night I was in a room which is facing the street, it was extremely noisy due to food stores across the road and I had to get up early next day for a tour so really needed to sleep. I spoke to reception and they immediately found me a room which was at the back of hotel and let me swap rooms. I was really grateful for their help. The service has been fantastic and I felt looked after and cared for. The rooms were new and clean. Will definitely stay again if I came back to Hanoi.

Reviewed April 28, 2019

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10.0
Exceptional
Peichin from Taiwan
Group
Stayed 3 nights in August 2019

Very Comfortable Stay ”

During our stay, everything is perfect :) The receptionist, Emma, gave us a lot of help from the beginning to the end. Besides that, there's a heartwarming weather note during our second night, because she knows we are going to Ha Long Bay tomorrow, how sweet it is! Its location give you every possibility to explore the old quarter area. There's a vinmart next to the hotel, which is very convenient. Besides to their professional and kind receptionists, the cleanliness, the quality of the room, even the breakfast are all perfect. Highly recommend this hotel to anyone who'd like to stay in Hanoi.

Reviewed August 22, 2019

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10.0
Exceptional
Luis from South Korea
Solo traveler
Stayed 1 night in May 2019

Amazing place”

I couldn't speak more highly of this place. Not only is affordable but also is totally worth it, you'll get an smile face made out of sauce on your breakfast, the staff will welcome you with a drink and some snacks to wait during the few minutes of the check in and they'll walk you out of the hotel. The car to the airport is just amazing, the take you fast, and comfortable. Ohh and as a good bye gift I got a traditional hand crafted thing. All so cool. I would definitely visit this place again. Thank you all for a wonderful stay.

Reviewed May 28, 2019

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10.0
Exceptional
Marzena from Canada
Couple
Stayed 3 nights in June 2019

Exceptional!”

Very conveniently located in the old quarter with plenty of restaurants and cafes nearby, and just a couple blocks away from the weekend night market. They upgraded our room because we couldn’t find their driver at the airport for about 15 mins. They have a cute introduction card with a map that contains best eats in Hanoi and I would really recommend checking those spots out. They also have a travel agent to help you book day tours to Ha Long Bay and Ninh Binh and such, however we noted the prices at travel agencies down the street were about 30-40% cheaper. Also note that the street outside the hotel is very loud even on weekday evenings people are out singing and chatting loudly until about 12-1am, but they do offer you ear plugs. Staff were very friendly and really went above and beyond to ensure you have a pleasant stay. They provide bedtime snacks and riddles every night to wish you goodnight and even sent us a little departing gift when we checked out. Highly recommend this place!

Reviewed July 11, 2019

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10.0
Exceptional
Tzlil from Israel
Couple
Stayed 1 night in June 2019

Had a great experience in this hotel, the best hotel we stayed in in Hanoi”

Great rooms, very comfortable beds, the staff are the kindest hotel staff I ever known and have great English! The breakfast was excellent, a lot of choices for everyone and all is really good. I did an order mistake and spoke with the hotel directly, they were very kind and helped through it all. We checked-in around 4AM and they didn't had any problem with that.

Reviewed June 27, 2019

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10.0
Exceptional
Salvatore from Australia
Business traveler
Deluxe City View Room
Stayed 6 nights in January 2020

Absolutely delightful”

I travel a lot and have stayed at many different properties, from high end hotels to home stay suites. What stands out about Bonsella is the staff. They really do go the extra mile to make you feel welcome and comfortable. The hotel is very new so all facilities are in perfect condition. Rooms are modern and well appointed. Location is great, although you need to contend with Hanoi traffic, once there everything is walking distance. Oh ... value for money goes without saying as well.

Reviewed January 22, 2020

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10.0
Exceptional
Peter from Sweden
Family with young children
Stayed 1 night in May 2019

Awesome service!”

The hoel and rooms are newly renovated and really nice and clean, and the location is just great with walking distance to everything in the Old Quarters. But the thing that really stood out was the service! We felt so welcome and at home from the first start. They helped us with litteraly everything. Booking flight tickets, great restaurant recomendations, late check out. We could even view and choose between two different rooms when we arrived. Would definately stay here again!

Reviewed May 17, 2019

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10.0
Exceptional
Colleen from Canada
Couple
Premier City View Room
Stayed 3 nights in November 2019

Excellent hotel with excellent staff”

The staff here were exceptionally caring and continually strived to ensure we were satisfied with everything. Their English was perfect. Leo, the concierge was a wonderful resource and as this was our first time in Vietnam, he spent a few minutes upon our arrival telling us some Hanoi safety tips and tricks. The welcome staff provided us with fresh fruit and juice as we checked in. The staff escorted us to our room where we were greeted with rose petals scattered on our bed. Very sweet! The breakfast was beyond perfect with many options as well as personalized a la carte fresh cooked items. Loved the fresh pastries and passion fruit juice! The location is very convenient to both food and shopping. We would definitely recommend it.

Reviewed November 16, 2019

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