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Guestroom, Hanoi Emerald Waters Hotel and Spa in Hanoi
Deluxe Double Room, Hanoi Emerald Waters Hotel and Spa in Hanoi
a hotel room with two beds and a table, Hanoi Emerald Waters Hotel and Spa in Hanoi
Lobby, Hanoi Emerald Waters Hotel and Spa in Hanoi
Lobby, Hanoi Emerald Waters Hotel and Spa in Hanoi
Interior view, Hanoi Emerald Waters Hotel and Spa in Hanoi
Interior view, Hanoi Emerald Waters Hotel and Spa in Hanoi

Removed from saved list

9.2

Exceptional

1,798 reviews

1,798 reviews

Housekeeping75
Breakfast58
Food & Dining6
See map
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Fivimart Aupermkt

30 m

Hang Dau Street

100 m

Do Manh Cuong Boutique

120 m

Thang Long Water Puppet Theatre

140 m

Hong Ha Anh Silk

150 m

Popular landmarks
Old Quarter

530 m

St. Joseph's Cathedral

640 m

Vietnamese Women's Museum

970 m

Hoa Lo Prison

1.1 km

Vietnam Military History Museum

1.6 km

Closest landmarks
Jade Island

270 m

Ngoc Son Temple

270 m

Embassy of Ireland

280 m

Vietnam Moontravel

290 m

87 Ma May

340 m

Hanoi Emerald Waters Hotel and Spa

47 Lo Su, Hoan Kiem District, Hanoi, Vietnam, 10000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hoan Kiem District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Sparkling clean

Located in heart of Hanoi

Top Value

Check-in [24-hour]

Airport transfer

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Airport transfer

Bicycle rental

Car park

Free Wi-Fi in all rooms!

Spa

Front desk [24-hour]

Check-in/out [express]

Luggage storage

This property is in high demand!

15 travelers have booked today.

Value for money9.2
Distance to city center0.2km
Location rating9.4
Nearest airportNoi Bai International Airport (HAN)
Distance to airport21.5 km

Rooms available at Hanoi Emerald Waters Hotel and Spa

Very good
Room comfort & quality

8

Connecting Room
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 double bed & 2 single bed...
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Junior Double Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 1 double bed
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Family City View
...
  • Room size: 45 m²/484 ft²
  • Street view
  • 1 double bed and 1 single b...
Enter dates to see prices
Junior Twin Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 2 single beds
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Deluxe Double Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 double bed & 1 king bed
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Deluxe Family
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 single bed and 1 double b...
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Honeymoon Suite
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Suite Balcony
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Family Quadruple Room(1 Double Bed and 2 Twin Beds)
...
  • Room size: 60 m²/646 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hanoi Emerald Waters Hotel and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hanoi Emerald Waters Hotel and Spa?

Hanoi Emerald Waters Hotel and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 412000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. Parking is available for an additional charge. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hanoi Emerald Waters Hotel and Spa?

Start your mornings right, with the continental and buffet breakfast options offered at Hanoi Emerald Waters Hotel and Spa. A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 250000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hanoi Emerald Waters Hotel and Spa?

Hanoi Emerald Waters Hotel and Spa features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including western and asian. Dishes are served in a la carte during opening hours. Light meal like coffee or tea is served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

What is the smoking policy at Hanoi Emerald Waters Hotel and Spa?

Hanoi Emerald Waters Hotel and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hanoi Emerald Waters Hotel and Spa?

Restaurants including Bao Khanh, Pho 10 and Cafe Dinh are popular in Hanoi Emerald Waters Hotel and Spa’s neighborhood which is known as Hoan Kiem District.

What popular shopping places are close to Hanoi Emerald Waters Hotel and Spa?

Shopping options in Hanoi Emerald Waters Hotel and Spa’s Hoan Kiem District neighborhood include Thien Son Plaza, Thanh Binh Gallery and Royal Silk.

What are popular attractions near Hanoi Emerald Waters Hotel and Spa?

Hanoi Emerald Waters Hotel and Spa’s location in the Hoan Kiem District neighborhood makes it close to famous attractions including Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral.

What popular natural sightseeing spots are close to Hanoi Emerald Waters Hotel and Spa?

Hanoi Emerald Waters Hotel and Spa’s nearby natural sights include Vietcombank Tower located in the same Hoan Kiem District area.

See map

Explore the neighborhood

What people love about Hanoi Emerald Waters Hotel and Spa

  • 10

    Exceptional
    Cleanliness

    "The room itself is clean."

    Laryadi

    |

    31 March 2023

  • 9.6

    Exceptional
    Staff 

    "Great hotel with lovely staff, rooms are clean and made daily."

    Katherine

    |

    22 March 2023

  • 10

    Exceptional
    Location

    "There are plenty of restaurants nearby."

    Vichet

    |

    30 March 2023

Property ranking|Compared to 3,375 Hanoi properties
See all rankings
Service score
9.6/10
Cleanliness score
9.3/10
Value for money score
9.2/10
Location score
9.4/10
Better than
98
%
of Hanoi properties
Better than
98
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Overall rating:

9.2

Exceptional
1,798 reviews
Cleanliness
9.3
Facilities
8.7
Location
9.4
Read all reviews >
What travelers say they love:
The staff, the food, the location were top quality.
Max from South Korea
Family with young children
More about Hanoi Emerald Waters Hotel and Spa

More about Hanoi Emerald Waters Hotel and Spa

Hanoi Emerald Waters Hotel and Spa

Hanoi Emerald Waters Hotel and Spa is the perfect choice for travelers who want to take in the sights and sounds of Hanoi. Experience an urban escape in Hanoi with a stay at Hanoi Emerald Waters Hotel and Spa, with its exceptional location right in the city center. Go beyond the touristy and get deeper into the offerings of Hanoi with a stay at Hanoi Emerald Waters Hotel and Spa, located merely 530 m from Old Quarter.
Hanoi Emerald Waters Hotel and Spa provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Hanoi even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Hanoi Emerald Waters Hotel and Spa. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Hanoi Emerald Waters Hotel and Spa include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hanoi Emerald Waters Hotel and Spa. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house shared kitchen available here.
Hanoi Emerald Waters Hotel and Spa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, salon and spa. Have fun with your friends or family, or even meet new people at the library.


Around the property

Take advantage of the opportunity to explore Hanoi while in the city. An afternoon of browsing the works at Vietnam Museum of Ethnology located 5.8 km away can familiarize you with the local art scene.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
This hotel scores higher than 97% of the city's accommodations for cleanliness.
This accommodation is highly rated for its staff and service, beating 98% of competition within the city.

Show less

Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Breakfast

38 mentions

Housekeeping

32 mentions

Food & Dining

6 mentions

Swimming Pool

1 mention

Languages spoken
  • English
  • Vietnamese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Baby amenities (upon request)
  • Baby cot (upon request)
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dressing room
  • Electric kettle
  • Fire extinguisher
  • Fireplace
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Fruits/snacks
  • Hair dryer
  • Hand sanitizer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shared bathroom
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Umbrella
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Continental
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site
Salmon Run Restaurant
  • Cuisine: European, International, Vietnamese
  • Menu: Buffet, A-la-carte

Location

47 Lo Su, Hoan Kiem District, Hanoi, Vietnam, 10000
Exceptional
Location

9.4

Airports
  • Noi Bai International Airport (HAN)
    21.5 km 37 min drive
  • Cat Bi International Airport (HPH)
    93.3 km
Public transportation
  • Hanoi Railway Station
    1.6 km
Hospital or clinic
  • Nha Thuoc Pharmacy
    410 m
Shopping
  • Night Market
    760 m
Convenience store
  • Circle K
    260 m
Cash withdrawal
  • ATM
    560 m

What's nearby

Popular landmarks
  • Old Quarter
    530 m
  • St. Joseph's Cathedral
    640 m
  • Vietnamese Women's Museum
    970 m
  • Hoa Lo Prison
    1.1 km
  • Vietnam Military History Museum
    1.6 km
  • Temple of Literature & National University
    2.1 km
  • Ho Chi Minh Mausoleum
    2.2 km
  • One Pillar Pagoda
    2.2 km
  • Presidential Palace Historical Site
    2.3 km
  • Vietnam Museum of Ethnology
    5.8 km
Nearby landmarks
  • Fivimart Aupermkt
    30 m
  • Hang Dau Street
    100 m
  • Do Manh Cuong Boutique
    120 m
  • Thang Long Water Puppet Theatre
    140 m
  • Hong Ha Anh Silk
    150 m
  • Hanoi Ceramic Mosaic Mural
    170 m
  • Vietnam Old Propaganda Posters
    190 m
  • Cau The Huc
    210 m
  • Ba Kieu Temple
    240 m
  • Cau Go Street
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until23:30
  • Check-out from11:30
  • Check-out until12:00
  • Reception open until23:30
Getting around
  • Airport transfer fee412000 VND
  • Distance from city center0.2km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)250000 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants1
  • Number of rooms 50
  • Room voltage220
  • Year property opened2016

Reviews of Hanoi Emerald Waters Hotel and Spa from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.3
Facilities8.7
Location9.4
Room comfort and quality8.0
Service9.6
Value for money9.2
High score for Hanoi
Rating
9+ Exceptional (752)
8-9 Excellent (127)
7-8 Very Good (78)
6-7 Good (13)
<6 Below Expectation (24)
Time of the year
Mar - May (238)
Jun - Aug (240)
Sep - Nov (240)
Dec - Feb (276)

Show reviews that mention 

Showing 994 verified guest comments
12345
10.0
Exceptional
Ram from India
Couple
Junior Double Room
Stayed 5 nights in October 2019

Great location, clean rooms, and super helpful staff”

Soon after we booked through Agoda, we received a follow-up email from them. All correspondences leading up to our stay at the hotel were promptly responded to. They were able to arrange for a pick-up from the airport to their hotel. The location of the hotel in Old Quarter is very convenient. The room was well equipped with the necessary amenities and toiletries. The towel decorations after every day room cleaning service were eye catchy. Food at their restaurant tasted nice! Their front desk staff were super helpful! And, the numerous bellhops at their hotel whose names we did not register were super helpful at all times. Even when we alighted from vehicles across the street coming back to their hotel from our our numerous trips (Ha Long Bay, Sapa), they were able to spot us, cross over to the other side, and help us with our luggage even without us asking for any help from them! We were really moved and touched by their level of service! Hats off, everyone!

Reviewed November 04, 2019

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10.0
Exceptional
Wei from Malaysia
Group
Deluxe Double Room
Stayed 1 night in September 2019

Best service, lovely helpful staffs”

Hotel located very near the Hoan Kiem lake and to center of old quarter, less than 1 min walking distance to Sapa Express (Bus to Sapa). Need some searching though because the hotel is nestled between other blocks and at first hard to locate. From the start when we book through Agoda the sales personnel has been extremely helpful and responsive to our million inquiries/requests. The moment we stepped in the hotel, they provided 5 star hospitality, starting from greetings, welcome fruits, handling of luggage, they even gave us a room tour, and the room was wonderful, clean and pillow was fluffy. They care to the details of our trip, recommending places to go, making sure to help where needed. They helped to keep our luggage for 1 day, and make sure to send us up the Grab taxi (communicating with the grab driver). From start to end, their attitude and demeanor are 120% pleasant and all smile. Absolutely love their customer services, would definitely come back to this hotel.

Reviewed September 18, 2019

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10.0
Exceptional
HARINI from Singapore
Solo traveler
Deluxe Double Room
Stayed 2 nights in August 2019

Very nice place to stay, organised nicely my day trips, overall memorable experience.”

I loved the service and support offered by the team. Thanks Kevin, Kien and couple of receptionists for organising my trip nicely. Kien/Kein, Receptionist explained nicely about the room and trip. The hotel is so clean compared to the pics shown in the portal; I was very much impressed by the staff support, the way the welcomed with a drink, organising my full day trip, half day tours. Spa service also very nice. I would recommend this hotel to all my friends. Just one suggestion if you add more items for the vegetarians then it would be really great👌 Thank you.

Reviewed August 14, 2019

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10.0
Exceptional
HIONG from Malaysia
Family with teens
Deluxe Twin Room
Stayed 6 nights in January 2020

Amazing”

My family of four thoroughly enjoyed our 6-nights' stay here. Everything was perfect; from bellhop, receptionist and staff, to breakfast, bedding and room facilities. Breakfast was indeed most commendable, a vast variety of food and beverages; even side hot dishes which can be ordered. Staff was most polite. Bed was soft yet firm with warm thick duvet and above all, comfy pillows! And, the staff at front desk was most helpful regarding food, shopping, just anything you need to know. I'd give a thumbs up to the bellhop during our first few days of stay. He was so attentive and helpful, even risked his life to stand in the middle of the road, to assist us in taking a memorable pic of us standing in front of the hotel. Yes, we've high regards for this wonderful cosy hotel and are already recommending our relatives and friends to come and stay here. The rate is so affordable too! Thank you, Lucy, Hana, Kyle & Thomas, for making our family trip to Hanoi so enjoyable!

Reviewed January 30, 2020

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10.0
Exceptional
Shi
Couple
Junior Double Room
Stayed 3 nights in November 2019

Great Hotel! ”

The staff were very welcoming and were sure to greet and acknowledge you whenever you walk pass the reception counter. We would like to give our heartfelt thanks and appreciation to Kyle, who assisted to contact the travel company with whom we had arranged a tour with. It was not a tour which we booked with the hotel, but Kyle took the initiative to help us check with the company periodically on when they would be arriving to pick us up as they were running late and we were getting anxious as it was our first time here in Vietnam. Thank you to Kyle and team! Cheers.

Reviewed November 13, 2019

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10.0
Exceptional
ji from South Korea
Solo traveler
Junior Double Room
Stayed 3 nights in July 2022

The best hotel(Stay 7 or more times)”

1️⃣location : good location 2️⃣staff service : very good 3️⃣room : quiet , clean, good aircon and good shower 4️⃣restaurant : good breakfast 5️⃣exchamge money service 6️⃣ Airport pick up service. Late check-out (reasonable cost), near the lake

Reviewed July 06, 2022

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10.0
Exceptional
Thi from United States
Family with young children
Junior Double Room
Stayed 2 nights in December 2019

Spacious rooms and wonderful staff”

My family and I stayed at 3 different hotels in Hanoi with the same ratings but I can definitely say that Hanoi Emerald was our favorite. The rooms are spacious and the staff was wonderful. The location is central to the old quarters but the street it is on isn’t as busy as the other 2 hotels that we stayed at during our trip - which is what we prefer. The buffet breakfast had a mix on American & Vietnamese breakfast. My daughter loved the pho for breakfast. Great value for the money.

Reviewed January 05, 2020

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10.0
Exceptional
Amal from India
Group
Deluxe Double Room
Stayed 1 night in June 2022

Comfortable and convenient”

Hanoi Emerald Waters Hotel & Spa is conveniently located in the Old Quarter, making exploring this wonderful city of Hanoi easy. The hotel rooms are quiet, clean and spacious and have good amenities. We had a pleasant stay at Hanoi Emerald Waters Hotel and Spa.

Reviewed June 20, 2022

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9.6
Exceptional
Engku from Singapore
Solo traveler
Junior Double Room
Stayed 3 nights in July 2022

Great Stay”

Very pleasant stay! The hotel staff were courteous and helpful. Even offered to help me with calling the tour operator when I was waiting for my tour to pick me up. The Junior Double room is decent and spacious. Window views were not great but I didn't mind. Room amenities were acceptable, including a decent minibar (chargeable) and free daily water bottles. There is a safe, wardrobe with hangers, a TV with some cable channels, a couch and a work desk. There were reasonable toiletries in the bathroom too, including toothbrush/toothpaste, body soap and shampoo, a shaver and a hair dryer. Soundproofing could be better as I could hear other people in the corridor. Wifi is decent, at times, the LTE data through my phone was faster. The staff did not tell me the wifi password at first, so I had to ask them, but not an issue. Breakfast is good, a mix of local and international cuisines. Sufficient enough for me. I went to the restaurant one evening at 9 pm but it was closed so I didn't get to try out dining at the restaurant. The hotel also helped me arrange for an airport pick-up when I arrived in Hanoi, and I had no trouble finding the driver. The location is convenient and walkable to other places in the Old Quarter area. Short walk to the Hoan Kiem lake area.

Reviewed July 15, 2022

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10.0
Exceptional
OOI from Malaysia
Family with teens
Deluxe Double Room
Stayed 1 night in February 2019

Staff services very friendly, perfect location , cleanliness very good, overall perfect stay ”

My second time stay in this hotel. Very near to hoei Kiem lake, staff very friendly, cleanliness maintain in very good condition, comfort stay in Hanoi. Highly recommended

Reviewed March 01, 2019

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10.0
Exceptional
Adrian from Australia
Couple
Junior Double Room
Stayed 2 nights in March 2019

Good functional hotel”

Spent 2 nights here. Very handy location to the lake and the market and the shops. Staff were great, the room was clean and functional. We enjoyed our stay.

Reviewed March 17, 2019

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9.6
Exceptional
Khee from Singapore
Couple
Deluxe Double Room
Stayed 2 nights in December 2019

Good service and clean hotel”

Stayed 8 days in Hanoi and the staff, esp Ms Hana, arranged all our city tour and day trips to Sapa, Halong Bay and Ninh Binh. The reception helped with transport arrangements, recommendations to eats and shop etc. Breakfast spread was good and fresh. Staff remembered our names and room number and porters were quick to help at all times. The facial and massage were fantastic too. All the staff in the hotel are diligent and always smiling. We really like the atmosphere and service there.

Reviewed December 29, 2019

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9.6
Exceptional
Francis from Australia
Couple
Junior Double Room
Stayed 2 nights in October 2019

Very Friendly Hotel ”

Staff were very helpful and friendly. We stayed 2 nights at end of October, went on an overnight Halong Bay cruise, and returned to the hotel for another 2 nights. Stayed in a Junior double room. Room was spacious, bed was large and comfortable, water pressure was fine. The building is narrow mid block and has 9 levels. No views and the standard rooms only have internal windows. Breakfast is a reasonable spread, lots of fresh fruit. Being in the Old Quarter and five minutes walk from Hoan Kien lake, it was very accessible to food, shops, sights.

Reviewed November 03, 2019

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10.0
Exceptional
Wei from Australia
Solo traveler
Deluxe Room
Stayed 3 nights in June 2022

Friendly and Helpful Staff”

The two ladies at the reception and the male receptionist were superb.. it is so important to have really helpful and friendly receptionist in Hanoi if you are first time travaller to vietnam as it could be overwhelmed! Would definitely come back and stay again if im in hanoi :)

Reviewed June 16, 2022

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10.0
Exceptional
Trong from United States
Solo traveler
Deluxe Room
Stayed 2 nights in June 2022

Best value, convenient location, and super frendly staff”

Kudos to Ms. Kim Dung and Ms. Linh. Both of them have great customer service skills and ensuring their hotel guests having a pleasant experience at the hotel. Will definitely return to the facility in the future.

Reviewed July 02, 2022

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Dear Mr Trong, I would like to send the sincere thanks for your stay and excellent review from you. This is the big motivation for me and also for my staff at this moment. Thanks again for your kindness and Hope to welcome you and your family next time soonest Best regards Kim (Ms)- Customer service Manager

Responded July 07, 2022
Hanoi Emerald Waters Hotel and Spa
10.0
Exceptional
Roscoe from United States
Group
Deluxe Double Room
Stayed 4 nights in April 2019

EVERYTHING IS GOOD”

COME STAY IN THIS HOTEL AND YOU WON'T REGRET. Front Desk people are very helpful. Very clean. Away from noisy streets.

Reviewed April 21, 2019

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9.6
Exceptional
Jonathin from United States
Couple
Junior Twin Room
Stayed 3 nights in May 2019

Good Choice ”

This was my forth trip to Hanoi, but first time to stay at Hanoi Emerald Waters H&S. The staff were all very friendly and helpful (which seems to be common in Hanoi). The location makes it very convenient for getting around all the popular areas of the city. They also have a nice breakfast that was included with the room. Good selection and choice of eggs and other custom dishes. Another recommendation - the reception set us up with a free guided tour with two nice university students who did a great job taking us around and explaining things.

Reviewed May 12, 2019

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10.0
Exceptional
Carmel from Australia
Couple
Junior Twin Room
Stayed 4 nights in April 2019

Amazing Hotel”

Staff are amazing nothing is to much trouble, location is perfect and the rooms are clean and very comfortable

Reviewed May 01, 2019

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10.0
Exceptional
Alfred from Vietnam
Business traveler
Junior Twin Room
Stayed 1 night in November 2020

Great hotel”

Location - cleanliness - and friendly staff in this properly. Just walking distance for stuff and great food

Reviewed November 17, 2020

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10.0
Exceptional
Jae from South Korea
Group
Connecting Room
Stayed 2 nights in February 2019

SO GOOD !!!”

About location,service, price and food, Everything is beyond my expectation. If i go to hanoi again, i will visit there.

Reviewed March 04, 2019

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