Imperial Hotel & Spa
Get the most from an urban escape in Hanoi when you book a room at Imperial Hotel & Spa. Located right in the city center, Imperial Hotel & Spa saves you time and travel by letting you wake up right in the heart of the best neighborhood. Explore the genuine Hanoi that most travelers never see, with a stay at Imperial Hotel & Spa -- located only 330 m from Old Quarter.
At Imperial Hotel & Spa, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Imperial Hotel & Spa thanks to the hotel's laundromat, dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Imperial Hotel & Spa are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Imperial Hotel & Spa even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. Imperial Hotel & Spa also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Drop in to the executive lounge for some high-end services in a luxury environment.
Dining and things to do
Every day at Imperial Hotel & Spa begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Imperial Hotel & Spa goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Get social at the hotel's shared lounge and TV area, where you can meet other guests.
Around the property
Experience Hanoi like a true local. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 5.3 km away, where you can see famous works by local artists.
Reasons to stay here
Past guests love the cleanliness here, ranking it higher than 96% of the city's accommodation.
Ranking higher than 97% of the city's accommodations options, this is a great choice for location.
Staff and service here are considered high quality by past guests whose ratings put it above 98% of the city's options.
Great hotel and staff!”
The room and bathroom was super clean. Bed is also comfy with clean sheets. Love that they provided room slippers, bathroom slippers and bath robes. Bathroom was spacious and clean with good hot and cold shower. My only nitpick would be to have mirrors in the room. The only mirror was in the bathroom. And more lighting in the room and bathroom. Location is excellent as it is near the busy roundabout with a lot of eateries and cafes nearby. Staff was very friendly and helpful especially Grace. She provided a map with recommended places of attraction and restaurants. Grace even went above and beyond by suggesting places to go to tailor ao dai. All these was upon check-in even before we went to our room. Amazing staff!
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You won’t regret staying here”
First off, all of the staff were super polite and attentive to all customers, they even provided a map to some of the local attractions and places to visit. Secondly, the hotel is located at a prime area and really close to all the places to visit like the lake, beer street and the night market. There are also bars just 50m away. I’d recommend going to Alley Bar for a drink! Thirdly, the room was very clean and the bed was comfy too. You don’t have to worry about travel adapters as their plugs are universal and it also comes with USB ports. Mini bar items are also available. Overall, it was an extremely comfortable stay. The only thing that might need improvement is their heater system as you need to remember to turn on 5-10 mins before you shower.
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Superb staff and customer service! ”
Great location as it is within walking distance to many tourist spots and eating places. On our first night, they did not prepare the correct room for us but assured us they will move us the next day. As promised, they moved us and were so nice and apologetic about it. They even prepared a gift for us to apologise for the mistake. Best service recovery I have ever experienced. Would definitely recommend for their location and staff!
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Perfect downtown location for exploration”
If you're looking to explore downtown Hanoi, this is a great base. It's a super short walk from Hoam Kiem lake and plenty of the city's famous landmarks are nearby. The room I got was clean, spacious, and cozy. The staff is always helpful - as soon as I checked in, I got a Hanoi 101 talk, complete with a map and recommendations on where to eat, visit, and shop. They also have spa services that are good and observe Covid protocols. The only drawback that I can see is that you won't get any breathtaking views, given that you'll be downtown. But you can always go to the lake and other places for that.
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Fabulous!”
This hotel was a joy to stay with. The location is great - in the old town near the lake. The room was well appointed with a comfortable bed and lovely rain shower. The staff went over and above to make our stay enjoyable - they arranged an airport transfer, tickets to the water puppet show and even a tour guide. They greeted us warmly every time we passed through the spectacular lobby and seemed genuinely happy that we enjoyed their hospitality. Definitely highly recommended and we will certainly be staying here again next time we visit Hanoi!
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Exceptional”
Great location between old quarter AND french quarter! Walkable distance to all possible attractions that a first time traveller to Hanoi might wish to visit. Hotel staff are warmest and they are always ready to assist with any queries! We had an amazing stay
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Exceptional”
We definitely will come back again as the location and staff brought us comfortable and reliable. The location is very wise choice for us to walk around
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Exceptional”
Had a great time staying at the Imperial Hotel. Room was clean and comfy, with a cute little balcony for you to check out the street below. Super close to the central lake area, and convenient enough when you use GrabBike to get around. Service is also wonderful, they give a good detailed breakdown of the sights and also suggest an itinerary based on what you like to see. 10/10 would recommend!
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Solid Choice”
Very clean and pleasant room. Good clientele and super location. Comfortable bed, spotless sheets just nice stay. Would definitely recommend.
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Spacious and charming hotel!”
This hotel is spacious and clean. I love the decoration and the layout of the very spacious room. The price is very reasonable. And the location is very central in old district. There's room for improvement in the breakfast menu. The hotel is located in a nice quiet corner. Next time I will return to this place.
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Dear Sir/Madam, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip!
Location, Staff, and Overall Stay”
I felt extremely comfortable staying in this hotel. The location is safe yet close to the city center (walking under 3 minutes); the staff was very helpful, attentive, polite; the breakfast decent. This would be my hotel choice when I return to Hanoi
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Dear Sir/Madam, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip!
Best place to stay in hanoi”
Hotel was super well located in the old quarters, right in the middle of the action. Service was phenomenal as they were super willing to go out of their way to help and make me feel comfortable during my stay. Would highly recommend!
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Dear Sir/Madam, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip!
Just Stay Here”
I travel for business a lot. My partner and I had 2 stays here this week. The best customer service and genuine extra mile care. Ideal location quiet at night great breakfast.... honestly I'm had to please and I really couldn't fault it. Just do yourself a favour.
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generally very good, I reccommend.”
Location is best, you can enjoy walking around old town (but pick up bus for sightseeing sometimes cannot enter street) Staff are young but very kind and friendly, at front desk and restaurant. Air conditioning works well, breakfast at restaurant is good (you can order Pho),. I hope it will be improved, internet in room is sometimes weak, cleaning drainage in shower room. and hot water capacity for two person.
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Incredible Staff”
Tracy and the rest of the staff were simply incredible. They were easily some of the kindest people I have ever had the pleasure of encountering. As a complete foreigner to Vietnam, I found their logistical support and local knowledge extremely helpful. I would recommend this hotel to anyone.
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Excellent service”
It is very quiet despite the hotel is located in the center of Ancient Town. It’s very convenient to travel around. Staffs are very helpful with excellent service.
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Stylish hotel ”
Excellent staff and service, very convenient to the old quarter and the lake. The decor is beautiful and everything is well maintained
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Really comfortable for a 3 star”
I really like how they provided us with a map with their recommendations. They also texted me a day before to arrange transport. I appreciate so much how they ensured that we had a bathtub. Unfortunately we never had the opportunity to take a bath as it took to long to fill up! Breakfast was 5 USD per person and was pretty sufficient with good pho and coffee. We don’t really recommend the spa, my husband’s masseuse was way too weak. My masseuse wasn’t bad though. There is a strange shop at the entrance of this hotel where customers would block the entrance now and them. So strange. Even then, it was pretty quiet and the room was sufficient. The service is good and always prompt — something I really appreciated. All in all, a really good place to stay.
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Highly recommended ”
Stayed for 4 nights. The breakfast buffet was good and variety of food. Staffs are friendly and kind. Definitely wil come back for next trip.
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Good!”
location is just perfect, staff are very friendly and helpful. able to speak english and tried their best to make stay there an enjoyable one. will surely stay in the same hotel when i return to Hanoi. good job!
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