Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La is the perfect choice for travelers who want to take in the sights and sounds of Penang. Experience an urban escape in Penang with a stay at Jen Penang Georgetown by Shangri-La, with its exceptional location right in the city center. Go beyond the touristy and get deeper into the offerings of Penang with a stay at Jen Penang Georgetown by Shangri-La, located merely 1.2 km from Pinang Peranakan Mansion.
Jen Penang Georgetown by Shangri-La offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Penang. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at Jen Penang Georgetown by Shangri-La is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Jen Penang Georgetown by Shangri-La include special design features like a separate living room. In-room entertainment such as daily newspaper, is provided for guests in select rooms.
The hotel also offers bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed. Jen Penang Georgetown by Shangri-La also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. For sophisticated relaxation, be sure to visit the executive lounge.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Jen Penang Georgetown by Shangri-La. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Jen Penang Georgetown by Shangri-La caters to its guests varied dietary restrictions with cuisine types such as halal available. Jen Penang Georgetown by Shangri-La has vending machines that provide round-the-clock refreshment, at low cost.
Jen Penang Georgetown by Shangri-La offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, steam room and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have fun without traveling far, by taking advantage of the ping-pong table and yoga room at Jen Penang Georgetown by Shangri-La.
Around the property
Jen Penang Georgetown by Shangri-La provides an excellent base for exploring the sights of Penang in-depth. There are lots of things you and your travel group can do near Jen Penang Georgetown by Shangri-La, starting with visits to Chew's Jetty just 1.1 km away. Experience local culture through architecture at Cheong Fatt Tze - The Blue Mansion located 1.0 km away.
Reasons to stay here
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 93% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Penang.
![Swimming pool [outdoor], Jen Penang Georgetown by Shangri-La in Penang](http://pix10.agoda.net/hotelImages/2310095/0/3c418e40b620910537a1d6efec2b56be.jpg?ca=15&ce=1&s=1024x768 "Swimming pool [outdoor], Jen Penang Georgetown by Shangri-La in Penang")
![Swimming pool [outdoor], Jen Penang Georgetown by Shangri-La in Penang](http://pix10.agoda.net/hotelImages/10467/0/b65a31905e1599c011fa18047c794d71.jpg?ca=7&ce=1&s=1024x768 "Swimming pool [outdoor], Jen Penang Georgetown by Shangri-La in Penang")
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/10467/0/b65a31905e1599c011fa18047c794d71.jpg?ca=7&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2310095/0/3c418e40b620910537a1d6efec2b56be.jpg?ca=15&ce=1&s=98x98&ar=1x1)
Hospitality at its best, sparkling clean”
I love how they meticulously cleaned the room to ensure safety and health of the guest in their premises during this pandemic. The room is clean, staff is friendly and willing to help at all time. Check in was smooth, less than 10mins to get the key to our room. Kudos to staff at the front office (Leena), concierge and housekeeping staff for Level 14. Breakfast is so-so but the crowd was under control. The downside only the parking, saw many guest didn’t know they can drop off the luggage first at the lobby / concierge rather than bringing all the luggage to climb up the stairs to the lobby. Room : Classic touch and minimalist. Not very spacious since we only booked deluxe room and just nice for two of us. They have all essentials in the room, the pillows are comfortable and easy to sleep on. Note: Always request to room near the lift. Haha cz it will get very quiet at night.
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An Excellent Hotel When Visiting Georgetown in Penang”
I can't say enough of how wonderful this hotel is! The Hotel Jen Penang is a modern, clean, and excellent hotel that is steps away from all of the attractions in Georgetown Penang. The hotel is very clean, the staff do everything they can to not only make you feel at home, but also to make you feel like you are being pampered! My wife and I had an excellent stay there, and really enjoyed the hotel, amenities, and the food in the hotel. Try the buffet, it is actually really good fo the price! I would stay here again in a heartbeat!
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Dear John, Thank you for the perfect star rating and for letting us know how you had a great time with us. We are also glad that you have found our beautiful hotel worthy of your recommendation. It is through discerning guest like you that allows us to continue to strive to be the best. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
Excellent Service”
The hotel surprised us a cake for our anniversary celebration. It was very sweet and thoughtful action. As we did not expect the hotel will take our request seriously. As our request often got ignored by the hotel based on past experience. The breakfast was great as there are many choice of food. The location was prefect as it nearby all the attractions in the Georgetown. The cleanliness and the amenities was great. No excessive sound can be hear from outside the room. The staff was helpful in assisting us tk print out the boarding pass without any charges.
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Dear Cheng, Thank you for sharing your nice write-up of us. Thank you for the review. We are so pleased that you were delighted with the stay experience, appreciating our room amenities and breakfast as well, and especially for the service you enjoyed or had observed. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
The service is on TOP!”
The reason why we prefer 4 stars hotel is to get something better than usual hotel. This hotel just provide us all the things we need, comfortable bed, room was so clean, good facility, great location, and the unforgettable one is the friendly and patient staff when we printed out parking receipt and paid for RM 80 accidentally. My bf was curious and asked the staff how could be? we didn't realize that we just need the verification before leave the park, but they were patient enough to find the parking receipt that we paid. finally our RM 80 was refundable on spot, we really appreciated it :)
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Dear Arina, Thank you for sharing your review with us. We are simply glad to hear that your experiences with the team has impressed you. My team and I take great pride in delivering quality standards and we can’t wait to welcome you back in the near future! Best regards, Ody Odayappan General Manager
Excellent hotel location with friendly, helpful and courteous staffs. ”
Friendly and helpful staffs who alway wear a smile when greeting or talking to you. Room is big, clean and comfortable. Also good hotel location, as behind hotel is the Pargin Mall, on the right is 1st Avenue Mall, on the left is the famous Komtar with the bus terminal under it. Bus terminal has buses to Kek Loi Si Temple, Penang Hill, Batu Ferringhi and other places of interest. Within walking distance to Chowrasta Market, Ban Heang Biscuits, Chinatown, Penang Street Art, Penang Famous Teochew Chendol, Assam Laska and many more.
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Prime location, friendly staff”
Pros: - It's located in prime location as just right next to 1st avenue and driving distance to food stall/cafe just within 5-10 minutes. - Room was clean with basic amenities. - Free parking with first-come, first-served basis. - Front desk staff, William was being very helpful and attentive all the time. Cons: - Check-in was taking pretty long time. - Soundproof wasn't that good as I can hear people talking/walking/closing the door. - Care pack with face mask, sanitiser was given 1 person per room, but we checked in 2 rooms with 4 pax.
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Dear Sook, Thank you for your review and the high rating for us. We are so glad to know that your staycation with us has been great. Your sharing of the pros and cons of the stay is so much appreciated. My team and I look forward to welcoming you back soon! Best regards, Ody Odayappan General Manager
Excellent stay!”
The hotel location is superb as it is surrounded by food and shopping mall within walking distance. Staff service is excellent, living up to the name of Shangri-La standard. But there are some thing I would like the hotel to improve in the future. Lobby lounge tea time food selection can be improve, instead of fried bihun, why not pasta? But the chicken skewer is very delicious. Also, check-in counter should also implement QR code payment on top of your current CC and Cash. It is very common nowadays to use QR payment. I am surprised this hotel doesn't have this yet. As I stay at club floor, one of your elevator Club floor button isn't there. I have to wait for the elevator to leave 1st floor and call other elevator again to go to my floor. Which shouldn't be a thing that can happen in the first place. All in all, except the point that I stated out, the stay is good.
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Clean and Comfortable Stay”
My friends, spouse and I had the best hotel stay since travelling interstates reopened. - Strict SOP practiced in all areas - Room was clean with powerful air-conditioner - Sanitizers were easily accessible around the hotel - All staff were so helpful and cheerful including William from the check-in counter - The buffet breakfast was a feast with good spread! Good job to all staff who made our stay so pleasant, keep up the good work and hope to stay here again in our next trip.
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Great location and Excellent Hotel”
We travelled with elderly and young kids. The location of this hotel is at the centre of attraction. Grab only at about 6-7 ringgits to nearby museum (upside down museum, magic, glass, wonderfood, etc), restaurant, and other atractions at georgetown. Located near to 3 malls, 1st avenue, GAMA, and Prangi malls. Room are cleans , modern and spacious. The extra bed is big. Overall, we enjoyed our stay there and definitely will stay at Hotel Jen again for our next trip.
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Great Hotel in a Fantastic Location”
We thoroughly enjoyed our stay in this very warm and welcoming hotel, set in a perfect location next to Komtar Tower Rainbow Skywalk. The staff are all very friendly and helpful. We especially love the cosy room, with a comfortable bed and pillows. We also look forward to the spread at the buffet breakfast every day. Highly recommend this hotel.
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Great value for money”
A really clean, new hotel for a budget stay. Room amenities were all quite new and clean. Room was small but ok for two, the only downside will be the toilet, as it is too small. Location was great as it was really near many popular spots (of walking distance). Staff were nice and friendly. They even gave us a free cake for our anniversary. Will definitely stay again when visiting penang!
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Hi Michelle, Thank you for your kind compliments and the full score for us. We are happy to hear that you are satisfied with the service rendered by my team. We are looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
Great location!”
The location of the hotel is great, especially if you are in Penang for the amazing street food. It’s just a ten minutes walk to most of the recommended food stalls. There are also several malls and supermarkets located near the vicinity as well. Both restaurant and counter staffs are very polite and pleasant, the room is very comfortable and clean too. Would definitely recommend to anyone visiting Penang!
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Dear Wee, Thank you for sharing your review with us. We are simply delighted to know you had a great experience stay at Hotel Jen Penang. Hotel Jen Penang by Shangri-La is centrally located in the heart of Penang’s vibrant and bustling George Town – all interesting places are within walking distance. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
Had a great experience as a first timer in Penang ”
Hotel area surrounded by most popular markets and tourists attractions, it’s mostly walkable distance from the hotel. Hotel staffs are very friendly, polite and helpful. The hotel room is clean and comfy. We had a great night sleep there. Definitely staying here again when we have a chance to visit Penang!
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Great Hotel!”
Jen Hotel is located right in the heart of Georgetown. I booked a room for 3 (1 king and 1 sofa) and was pleasantly surprised by the quality of the room. The bed was very comfortable. The sofa bed was clean and very comfortable too. The most important thing about the room is that it's very clean and modern. Bathroom was adequately size and they are very generous with the bathroom amenities. Wardrobe is a little small but adequate enough. The good thing about the room I got was a towel rack hanging from the wall next to the wardrobe. This is fantastic when you have 3 occupants with wet bath towels,. The rack can accommodate 6 towels easily. The staff are very friendly especially at the reception. They made me feel extremely at home while checking in. Parking is free for guest. You just have to validate your ticket at the concierge before you exit from the car park. Getting a Grab taxi is extremely easy and most great eating places are within walking distance. Overall great hotel
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Dear Keat, Thank you for taking time to pen such a nice review. It is always our intention to have guest carry with them, a delightful memory of their stay experience. On this note, we are so pleased to know that you and your family have enjoyed the stay. Your happy description of us and the nice comments about our family room are so much appreciated. We look forward to welcoming you back again for yet another great stay. Best regards, Ody Odayappan General Manager
Awesome hotel conveniently located in the middle of everything!”
We enjoyed our stay at hotel jen cos the location is perfect. We took cab to different places of interest for photo spots and good food and we are so glad that these places are mostly around the hotel. Sometimes we travel a little further out but it is so easy to get a cab at the hotel lobby because the location is very central. Went for this trip with elderly in the family and they were also able to walk the short distances to the shopping malls and street food around this hotel. Highly recommend this hotel to others!
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Excellent hotel with comfortable bed, clean and modern design hotel”
I have stay in this hotel for few times already when I was traveling to Penang. Its location is great and the overall enviroment in the hotel is excellent. The hotel staff is so friendly and helpful. I will always recommend this hotel to my friends. Will come back again.
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Dear Loo, Thank you for the review and for giving us full marks for your recent stay with us. We are happy to know that we met your expectation and we are indeed glad to know you will always recommend to your friends. We sure will be looking forward to welcoming you back. Best regards, Ody Odayappan General Manager
Best hotel in George Town”
Overall experience is superb. From the check in with smooth process, warm welcoming staff until clean hotel. Good location with many local delicious food around the hotel. Staff with high hospitality and quality service. Hotel room clean and housekeeping staff were provided good service. Overall 10/10.
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Best hospitality!”
I booked JEN because I brought my elderly parents to stay with me. I had to leave the hotel for professional meeting and work for 3 days, and the staffs especially the concierge, reception, dining and housekeeping departments help looking after my parents welfare. They help them book Grab to go to Chowrasta Market and surrounding areas, their breakfast and lunch, attending to their certain specific requests and more. I would definitely come back whenever I'm in Penang. Oh ya, the only thing is parking is limited and no lift from parking are to lobby/room. Covid precautions are in placed and enforced well.
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Great hotel”
I would highly recommend this hotel. The bedrooms were spacious and cleaned daily. The bedrooms had comfortable beds, air con, wifi and hot water. The breakfast buffet in the morning was great, wide range of western and Asia foods. The staff were friendly, helpful and professional at all times. The in room service menu was good quality and price. The hotel had a swimming hotel, pool table, gym and table tennis table to keep children busy. The hotel is in a great location. It is 5 minutes from the shopping malls, kompat and 1st avenue. Then a 15 minute walk to love lane and all the street art areas. As the spa in the hotel only has one lady, we decided to have a massage across the road at wellness sanctuary, which I would highly recommend DO NOT go to the Thai sanctuary in the 1st avenue mall. I loved penang and staying at Hotel Jen made it even better.
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Dear Chloe, Thank you for leaving us the kind review. We are excited to hear that your experiences with the team have impressed you. My team and I take great pride in delivering quality standard and we can’t wait to welcome you back in the near future! Best regards, Ody Odayappan General Manager
the best hotel ever!”
The staff is very friendly, the breakfast is amazing!!! The room was very nice. I like all the decorations. Pls have your honeymoon here. They served u the best cake and deco ever! It was very nice to stay at this hotel for my honeymoon. The only thing to note is do not come back very late since you will need to park your car at the mall. Just a walk away but to people that is lazy like me, i prefer hotel parking more hehe
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