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JW Marriott Phu Quoc Emerald Bay Resort & Spa
Emerald Bay View, Guest room, 1 King, Garden view, Balcony - Room plan, JW Marriott Phu Quoc Emerald Bay Resort & Spa in Phu Quoc Island
Fitness center, JW Marriott Phu Quoc Emerald Bay Resort & Spa in Phu Quoc Island
Lobby, JW Marriott Phu Quoc Emerald Bay Resort & Spa in Phu Quoc Island
Lobby, JW Marriott Phu Quoc Emerald Bay Resort & Spa in Phu Quoc Island
Interior view, JW Marriott Phu Quoc Emerald Bay Resort & Spa in Phu Quoc Island
Interior view, JW Marriott Phu Quoc Emerald Bay Resort & Spa in Phu Quoc Island

Removed from saved list

9.1

Exceptional

794 reviews

794 reviews

Beach7
Breakfast6
Housekeeping6
See map
See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Phu Quoc Prison 1.7 km
Sao Beach 2.2 km
Long Beach 5.1 km
Ho Quoc Temple 8.6 km
Phu Quoc Waterfall 16.3 km
Duong Dong Market 21.8 km
Phu Quoc Countryside 33.8 km
Vinwonders Phu Quoc 39.4 km
Vinpearl Safari 40.3 km
Nearby landmarks
Phu Quoc Prison 1.7 km
Benh Xa Quan Dan Y Dao Phu Quoc 1.8 km
Sao Beach 2.2 km
Hon Thom Cable Car 2.4 km
Gam Ghi Island 2.5 km
An Thoi Port 2.7 km
Sung Duc Pagoda 2.8 km
Long Beach 5.1 km
Ho Quoc Temple 8.6 km
Hon Thom Island 9.1 km

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Bai Khem, An Thoi Town, Phu Quoc, Kien Giang, Vietnam, Bai Khem, Phu Quoc Island, Vietnam, 92513 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bai Khem part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Phu Quoc Prison as well as Sao Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Facilities

Airport transfer

Bicycle rental

Car park

Free Wi-Fi in all rooms!

Kids club

Fitness center

Beachfront

Front desk [24-hour]

This property is in high demand!

6 travelers have booked today.

Value for money8.8
Distance to city center30km
Location rating8.7
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport14.9 km

Rooms available at JW Marriott Phu Quoc Emerald Bay Resort & Spa

Lamarck House, 7 Bedroom Residence, Seafront, Beach front
...
  • Sea view
  • Balcony/terrace
  • 2 queen beds and 6 king bed...
Enter dates to see prices
3 Bedroom Villa, Garden view, Private pool, Terrace
...
  • Garden view
  • Balcony/terrace
  • 1 queen bed & 1 king bed & ...
Enter dates to see prices
Emerald Bay Front, Guest room, 1 King, Seafront, Beach front
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Le Jardin Twin, Guest room, 2 Double, Garden view, Balcony
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Le Jardin, Guest room, 1 King, Garden view, Ground floor
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
1 Bedroom Villa, 1 King, Garden view, Private pool, Terrace
...
  • Room size: 180 m²/1938 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Emerald Bay Front Twin, Guest room, 2 Double, Seafront
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 2 double beds
Enter dates to see prices
Deluxe Emerald Bay Front, Larger Guest room, 1 King, Balcony
...
  • Room size: 53 m²/570 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Turquoise Suite, Executive Suite, 1 King, Sofa bed, Bay view
...
  • Room size: 90 m²/969 ft²
  • Sea view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Rue De Lamarck, Suite, 1 King, Resort view, Balcony
...
  • Room size: 61 m²/657 ft²
  • Street view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have a swimming pool?

While staying at JW Marriott Phu Quoc Emerald Bay Resort & Spa, you can take pleasure in the None facility to get your day started the right way with a splash for a revitalizing morning or evening.

What is the average travel time to a nearby airport from JW Marriott Phu Quoc Emerald Bay Resort & Spa?

The average travel time to get from JW Marriott Phu Quoc Emerald Bay Resort & Spa to the airport is 20 minutes, but please take into account that the travel time may fluctuate based on traffic, weather conditions, and time of day.

How many rooms does JW Marriott Phu Quoc Emerald Bay Resort & Spa have?

JW Marriott Phu Quoc Emerald Bay Resort & Spa has a total of 234 rooms.

How long do guests typically stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Verified past guests that have stayed at JW Marriott Phu Quoc Emerald Bay Resort & Spa had an average nightly stay of 2 nights at this property.

What do guests love most about JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Past visitors that stayed at JW Marriott Phu Quoc Emerald Bay Resort & Spa have given this property a rating of 9.47 for its exceptional service as the major highlight for their stay.

What is the verified guest review consensus about JW Marriott Phu Quoc Emerald Bay Resort & Spa's coffee?

100.0% of our verified visitor evaluations have given an optimistic appraisal and comments about this property's coffee. You can look up on more detailed customer reviews, and comments for JW Marriott Phu Quoc Emerald Bay Resort & Spa down in the review section.

What is the typical rating that verified Couples' have given to JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Verified couple travelers that have stayed at this property have given JW Marriott Phu Quoc Emerald Bay Resort & Spa an average rating of 9.2. You can look up on more detailed customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that past Families with older children have given to JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Verified families with older children that have stayed at this property have given JW Marriott Phu Quoc Emerald Bay Resort & Spa an average rating of 9.3. You can search for more comprehensive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What are popular attractions near JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa’s location in the Bai Khem neighborhood makes it in close proximity to well-known destinations which includes Phu Quoc Prison and Sao Beach.

What well-known beaches are near by JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa is situated in the Bai Khem neighborhood, which includes Sao Beach.

What time is check-in and check-out at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

What is the closest airport to JW Marriott Phu Quoc Emerald Bay Resort & Spa?

The closest airport to JW Marriott Phu Quoc Emerald Bay Resort & Spa is Rach Gia Airport, 121.0 km away.

See map

Explore the neighborhood

What people love about JW Marriott Phu Quoc Emerald Bay Resort & Spa

  • 10

    Exceptional
    Staff 

    "- Ultra friendly and supportive staffs - Great fine dining restaurant (Appearance & Food Quality) - Comfy and Clean hotel room."

    Minh

    |

    26 March 2023

  • 10

    Exceptional
    Location

    "Peaceful setting, clean beach and only 50 meters from the accommodation, there are 3 restaurants and each of them It's enough to have fun thinking days, come an..."

    Duc

    |

    27 November 2022

  • 10

    Exceptional
    Location

    "I prefer this location than the one in Hanoi because If i want something local, i can just get a cab or walk."

    Hung

    |

    5 September 2022

Overall rating:

9.1

Exceptional
794 reviews
Cleanliness
9.4
Facilities
9.4
Location
8.7
Read all reviews >
What travelers say they love:
This hotel is beautiful and unique on every corner.
Rodrigo from Hong Kong SAR, China
Couple
More about JW Marriott Phu Quoc Emerald Bay Resort & Spa

More about JW Marriott Phu Quoc Emerald Bay Resort & Spa

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Whether you're a tourist or traveling on business, JW Marriott Phu Quoc Emerald Bay Resort & Spa is a great choice for accommodation when visiting Phu Quoc Island. From here, guests can enjoy easy access to all that the lively city has to offer.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by JW Marriott Phu Quoc Emerald Bay Resort & Spa. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Phu Quoc Island can be assisted with the car hire services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at JW Marriott Phu Quoc Emerald Bay Resort & Spa.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Rooms at JW Marriott Phu Quoc Emerald Bay Resort & Spa are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at JW Marriott Phu Quoc Emerald Bay Resort & Spa offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at JW Marriott Phu Quoc Emerald Bay Resort & Spa, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at JW Marriott Phu Quoc Emerald Bay Resort & Spa which has a selection of kosher and halal options.
Once there, be sure to check out bar for some in-house nighttime fun. If you like to eat in the privacy of your room, JW Marriott Phu Quoc Emerald Bay Resort & Spa can arrange to have groceries delivered to your doorstep. The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, JW Marriott Phu Quoc Emerald Bay Resort & Spa has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at JW Marriott Phu Quoc Emerald Bay Resort & Spa ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at JW Marriott Phu Quoc Emerald Bay Resort & Spa gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like fishing, snorkeling, non-motorized water sports and diving. You won't need to go far to experience fun water sports, with the convenience of canoes provided.
Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table, yoga room, tennis court and hiking trails. No need to go anywhere after dinner -- play with friends or family at the library. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.

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Amenities and facilities

Exceptional
Facilities

9.4

Most talked about facilities

Beach

4 mentions

Breakfast

3 mentions

Food & Dining

2 mentions

Swimming Pool

1 mention

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Spanish
  • Vietnamese
Outdoor
  • Beachfront
  • Bicycles
Accessibility
  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible route to the registration desk
  • Accessible vanities in all rooms
  • Adjustable height hand-held shower wand all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in all rooms
  • Elevator
  • Entrance to on-site fitness center
  • Lowered electrical outlets in all rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in all rooms
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in all guest rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • Visual alarms in all public hallways
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Body scrub
  • Body wrap
  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Foot bath
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Outdoor recreational features
  • Pool with view
  • Private beach
  • Pub crawl
  • Sauna
  • Snorkeling
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
Sports equipment rental
  • Bicycle rental

Food and dining

Breakfast options
  • Continental
Restaurants on site
Tempus Fugit
  • Cuisine: International
  • Menu: Buffet, A-la-carte
Pink Pearl
  • Cuisine: Cantonese
  • Menu: Buffet
Red Rum
  • Cuisine: Grill/BBQ
  • Menu: Buffet

Location

Bai Khem, An Thoi Town, Phu Quoc, Kien Giang, Vietnam, Bai Khem, Phu Quoc Island, Vietnam, 92513
Excellent
Location

8.7

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    14.9 km
  • Sihanouk International Airport (KOS) - Cambodia
    74.3 km
Public transportation
  • Hon Thom Cable Car
    2.4 km
Hospital or clinic
  • Benh Xa Quan Dan Y Dao Phu Quoc
    1.8 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Phu Quoc Prison
    1.7 km
  • Sao Beach
    2.2 km
  • Long Beach
    5.1 km
  • Ho Quoc Temple
    8.6 km
  • Phu Quoc Waterfall
    16.3 km
  • Duong Dong Market
    21.8 km
  • Phu Quoc Countryside
    33.8 km
  • Vinwonders Phu Quoc
    39.4 km
  • Vinpearl Safari
    40.3 km
Nearby landmarks
  • Phu Quoc Prison
    1.7 km
  • Benh Xa Quan Dan Y Dao Phu Quoc
    1.8 km
  • Sao Beach
    2.2 km
  • Hon Thom Cable Car
    2.4 km
  • Gam Ghi Island
    2.5 km
  • An Thoi Port
    2.7 km
  • Sung Duc Pagoda
    2.8 km
  • Long Beach
    5.1 km
  • Ho Quoc Temple
    8.6 km
  • Hon Thom Island
    9.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • Children under 12 years old will receive breakfast free of charge when ordering the kids menu at the property's restaurants and accompanied by at least 1 adult who must order at least one main course from the full priced menu. The Kids Eat Free offer is limited to up to 2 children per dining family or 1 child per adult. The offer is not available for in-room dining.
  • Early check-in is subjected to availability upon arrival.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until00:00
  • Check-out from05:00
  • Check-out until12:00
Getting around
  • Airport transfer fee1701000 VND
  • Distance from city center30km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)900900 VND
The property
  • Number of bars/lounges2
  • Number of floors6
  • Number of restaurants3
  • Number of rooms 234
  • Year property opened2017

Property announcements

The Shell Pool is offered for adults only.

Reviews of JW Marriott Phu Quoc Emerald Bay Resort & Spa from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.4
Facilities9.4
Location8.7
Service9.5
Value for money8.8
High score for Phu Quoc Island
Rating
9+ Exceptional (143)
8-9 Excellent (25)
7-8 Very Good (13)
6-7 Good (9)
<6 Below Expectation (12)
Time of the year
Mar - May (52)
Jun - Aug (52)
Sep - Nov (41)
Dec - Feb (57)

Show reviews that mention 

Showing 202 verified guest comments
12345
10.0
Exceptional
JITESH from Vietnam
Family with young children
Emerald Bay View Twin, Guest room, 2 Double, Garden view
Stayed 2 nights in January 2023

JW Magic”

An exceptional weeks stay at the Phu Quoc Marriott. Staff are amazingly helpful and customer service is spot one , nothing is too much to ask for. Special thanks to all the staff at the Tempus Fugit restaurant, all were beyond helpful whenever we were there. Also thanks to the beach staff who responded to our every need. Truly one of the best hotels in Vietnam.

Reviewed January 23, 2023

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10.0
Exceptional
Duc from Vietnam
Couple
Emerald Bay Twin, Guest room, 2 Double, Bay view
Stayed 2 nights in November 2022

New concept for Resort ”

Surprised as soon as I entered the Marriott, the idea of ​​​​designing the Resort as a university is strange, .... peaceful setting, clean beach and only 50 meters from the accommodation, there are 3 restaurants and each of them It's enough to have fun thinking days, come and feel

Reviewed November 28, 2022

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10.0
Exceptional
mengqi from Australia
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in December 2022

amazing experience!!”

Although it’s quite expensive journey, but it’s worth to stay and 10/10 for holidays if you are first in one in Phu Quoc. Lots activity to enjoy. All staffs are helpful and friendly.

Reviewed December 28, 2022

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Dear mengqi, Thank you for choosing the JW Marriott Phu Quoc Emerald Bay Resort & Spa for your vacation. I'm delighted that you had a memorable stay at our resort and enjoyed our services and activities. I hope you and your loved one have made unforgettable memories in Phu Quoc, and I remain with my best wishes for the New Year 2023, also look forward to welcoming you back soon. Sincerely, Mia Nguyen Marketing & Communications Manager mhrs.pqcjw.marketing@marriott.com

Responded March 31, 2023
JW Marriott Phu Quoc Emerald Bay Resort & Spa
10.0
Exceptional
Hung from Vietnam
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in September 2022

Tranquility ”

I prefer this location than the one in Hanoi because If i want something local, i can just get a cab or walk. They have a beach and a beautiful pools. I can't complain because it is perfect for me

Reviewed September 05, 2022

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10.0
Exceptional
Nguyen from Vietnam
Family with young children
Emerald Bay View Twin, Guest room, 2 Double, Garden view
Stayed 1 night in April 2022

Great design, great service”

The design is impressive. Facilities are great, worth to explore different activities whithin Marriot from gallery to reataurants, kid area ate all inpressive. If there is a floating bar out the sea then this will be complete luxury in the beach

Reviewed May 03, 2022

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9.6
Exceptional
Châu from Vietnam
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 1 night in April 2021

Great service and people”

I am really satisfied with the experience in JW Marriot. The staffs were friendly, professional and good at heart. I love the interior design there, sophisticated and perfect in every photograph. In our private room: The toilet had 2 opposite mirrors that made me very impressed. The balkon with sea view was a great place for us to chitchat and watch sunrise. Besides, they prepared for us an anniversary cake. It looked not so good but its taste was great. Btw seafood pizza was delicious, with fresh squid, tomato sauce and reasonable price (I also used my Marriot member card that time) The sand in Bai Khem had beautiful color but it was not so soft for me. The water was not crystal clear as we went to some satellite islands near Phu Quoc island.

Reviewed April 18, 2021

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9.6
Exceptional
Thinh from United States
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in February 2020

Anniversary”

Bill Bensley is a real genius. His architecture's mind is amazing. We loved all the details of all the buildings. It sounds funny but we love all the bathroom's design. The breakfast buffet was amazing. You have to try the French toast and egg benedict (one of the best I've ever eaten). The beach was awesome (clean with silky sands). The staffs are very polite and tentative. We would give it a 10+ if the resort offered free shuttle from and back to the airport.

Reviewed February 15, 2020

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9.2
Exceptional
To from Vietnam
Family with young children
Emerald Bay Twin, Guest room, 2 Double, Bay view
Stayed 3 nights in January 2021

Almost Perfect”

I spent 3 nights in JWM and would like to share with you all my experience as below main points: 1. Room rate: I book via Agoda and got upgraded while check in by JWM with 2 upper grade from Deluxe Emerald Bay Twin to Emerald Bay Front Twin, which is fantastic for the first impression. 2. View, ambience and environment: nice private beach, beautiful gardens and excellent landscape, special the bay front view. 3. Room decor: totally attractive by the University Theme. I was staying in Visualle Arts and love the Indochine style. 4. Facilities and conditions: room facility is more than satisfied with every necessary and detailed equipment like bluetooth bed table JBL clock and speakers. Lamps and lights everywhere. Water provided abundantly. The minus point was only the Ceiling lambs near the bed were hung too low so easily to knock your forehead. - Swimming pool were all nice and amazing view with impressed decoration, also located just infront of the building. Minus points were: lack of service staff near by and the steps in the pool were in the black and same color with the bottom floor of the pool, so you could easily hurt your knee or feets. - Spa: excellent with great decoration (mushroom learning faculty) and very warm welcome as well as serving staff. - Gym: very modern and state of the art gym machines. Clean and quiet. 4. Entertainment: provided lots of activities. I tried Kayak and Boarding and feel so excited. Minus point that I have booked in advance but when I enter the Entertainment Zone (near the Shell Pool), there were many E staffs there but one male staff with uniform refused to assist me with the activities. Fortunately, other male staff names Hoang Khang proceed to assist me with both activities and the thumbs up for him, while thumbs down for the others. 5. F &B: tremendous breakfast buffet as one of the best in Asia, according to my experience compare the Eastin Bangkok and Marina Bay Sands Singapore. By variety of meal, the quality o

Reviewed January 20, 2021

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9.6
Exceptional
Yusuke from Vietnam
Couple
Emerald Bay View, Guest room, 1 King, Bay view
Stayed 2 nights in March 2021

100% Satisfied”

Location is a bi far from main area of island. But it's not problem. You can enjoy whole day at this hotel. Beach and pool are very nice. Facility is very clean. Especially staffs are kind and warm. Ms.Sophie at reception , Ms.Plum at restaurant , Ms.Tran outlet manager etc... i love this hotel. we will visit again.

Reviewed March 08, 2021

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10.0
Exceptional
Amarjit from India
Family with young children
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in November 2022

Excellent ”

Suoer excellent , super wow everything was superb

Reviewed December 04, 2022

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10.0
Exceptional
THINH from Vietnam
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 1 night in February 2020

Exceptional”

Good in general but not the quality of cooking at Tempus Fugit restaurant not as good as the 5 star standar. It ruined my dinner & breakfast as well as my highly expectation to this resort. Howevever I am very pleased with the staff, the services and the facility.

Reviewed February 23, 2020

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9.6
Exceptional
Ngoc from Vietnam
Family with young children
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 3 nights in February 2022

Best stay in PQ”

We love the food in all 3 restaurants & cafe’. We stayed during Lunar New Year, the hotel was fully booked, quite crowded but we didnt have any bad experiences during the stay. Pink Pearl only offered 1 Tet menu but it was execellent. Breakfast and night buffet were wide variety of food, and so delicious. We will be back for sure!

Reviewed February 07, 2022

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10.0
Exceptional
DI from Canada
Family with teens
Le Jardin Twin, Guest room, 2 Double, Garden view, Balcony
Stayed 2 nights in April 2022

Family trip ”

This is our second time here. The best resort of in Phu Quoc so far

Reviewed April 15, 2022

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10.0
Exceptional
Anh from Vietnam
Solo traveler
Emerald Bay Twin, Guest room, 2 Double, Bay view
Stayed 1 night in April 2022

Worth it!”

Certainly one of the best hotels and the clearest beach in town!

Reviewed April 13, 2022

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9.6
Exceptional
Rodrigo from Hong Kong SAR, China
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in October 2022

Exceptional”

This hotel is beautiful and unique on every corner. Staff is very helpful and polite. 5 star rating for this experience

Reviewed October 07, 2022

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9.2
Exceptional
Yen from Vietnam
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 1 night in December 2020

Overwhelming! Brilliant bartender, great cocktails”

The resort is marvelous with its incredible landscape, architecture and things that make great insta photos. Facilities are great but phone in room doesn't work, so we couldn't call the golf cart to pick us up when checkout. We were almost late for flight. Kinda unpleasant experience on our last day. The only best thing we had at the resort was the lovely female bartender - Phuong / Sunny at the Department of Chemistry bar. She is so lovely, friendly, honest. She knows exactly how to make a cocktail to our taste, and she is so fun to talk to. At first we just planned to have a drink and had no plan to eat dinner at the resort. Sunny was so lovely that we ended up spending the evening there with food and drinks. She is brilliant! Drinks are sooooo good too! Will definitely come back for her :))

Reviewed December 03, 2020

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10.0
Exceptional
Ho from Vietnam
Family with young children
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in January 2022

Exceptional”

We have enjoyable and relax time here. Nice and kind staffs.

Reviewed January 25, 2022

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10.0
Exceptional
Vinh from Vietnam
Couple
Emerald Bay View, Guest room, 1 King, Bay view
Stayed 2 nights in December 2020

Incredible”

Very good for family holidays bc there are a lots of activities to do

Reviewed December 31, 2020

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9.6
Exceptional
YONGSEOK from South Korea
Family with teens
Emerald Bay View Twin, Guest room, 2 Double, Garden view
Stayed 1 night in October 2020

A good experience”

Resort itself showed interesting atmosphere by its design intent. Good for who loves a classical and not great for who look for modern facilities. Worth to visit to look around. Due to less guest, they told they reduced breakfast buffet size and kinds of food.

Reviewed May 04, 2021

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9.2
Exceptional
Diana from Vietnam
Family with teens
Emerald Bay Front Twin, Guest room, 2 Double, Seafront
Stayed 2 nights in February 2022

Instagram Hotel”

The architecture of the resort is unique, quirky and beautiful. Every corner of the resort is a worthy instagram stop. The highlight of the trip was dining in Pink Pearl. The ambience of the restaurant and live piano+violin performance made the experience surreal. The main restaurant’s food was ordinary and overpriced. As it was new year period, the restaurants were extremely packed and we even had to queue outside to get seated for breakfast. Staying during off peak season would definitely make the overall experience more enjoyable.

Reviewed February 05, 2022

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