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Makkah Clock Royal Tower, A Fairmont Hotel
Apartment Suite - View, Makkah Clock Royal Tower, A Fairmont Hotel in Mecca
a large clock tower towering over a city at night, Makkah Clock Royal Tower, A Fairmont Hotel in Mecca
a large group of people sitting around a table, Makkah Clock Royal Tower, A Fairmont Hotel in Mecca
a living room filled with furniture and a large window, Makkah Clock Royal Tower, A Fairmont Hotel in Mecca
Interior view, Makkah Clock Royal Tower, A Fairmont Hotel in Mecca
Interior view, Makkah Clock Royal Tower, A Fairmont Hotel in Mecca

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8.1

Excellent

41,886 reviews

41,886 reviews

Housekeeping29
Breakfast20
View19
See map
See map

9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Excellent for walking
Walkable places
Hyber abraj

30 m

Makkah Royal Clock Tower

110 m

Abraj Al Bait Towers

150 m

Abraj Al Bait Mall

170 m

Makka auction

240 m

Popular landmarks
Kaaba

470 m

Al-Masjid al-Haram Mosque

510 m

Black Stone

540 m

Al Hijaz Mall

4.5 km

Al Jamrah al Wusta

4.9 km

Closest landmarks
Ajyad Emergency Hospital

130 m

Abraj Al Bait

140 m

Nahdi Pharmacy (Ground Floor)

140 m

Albayt Medical Center

160 m

al-Halwani Pharmacy

190 m

2022

Makkah Clock Royal Tower, A Fairmont Hotel

King Abdul Aziz Endowment,Abraj Al Bait Complex, Ajyad, Mecca, Saudi Arabia, 21955 - See map

Make your best journey to Mecca with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Strategically situated in Ajyad, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Al-Masjid al-Haram Mosque. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Inside city center

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Luggage storage

Hot tub

Fitness center

Cash withdrawal

Contactless check-in/out

Your dates are popular among travelersUsers are booking a place in Mecca every 1 minutes on Agoda.com
Value for money7.3
Distance to city center0.15 Km
Location rating9.0
Nearest airportKing Abdulaziz International Airport (JED)
Distance to airport72.9 km

Rooms available at Makkah Clock Royal Tower, A Fairmont Hotel

Excellent
Room comfort & quality

8.4

Fairmont Gold Signature Suite Kaaba
...
  • Room size: 184 m²/1981 ft²
  • Outdoor view
  • 2 single beds & 1 sofa bed ...
Enter dates to see prices
Studio Twin Haram
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Fairmont Twin City Handicap
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Twin Room - City View
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
2 Bedroom Signature Suite Kaaba
...
  • Room size: 184 m²/1981 ft²
  • Outdoor view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Two Bedroom Suite Haram
...
  • Room size: 184 m²/1981 ft²
  • Outdoor view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Fairmont Gold Signature Suite Haram
...
  • Room size: 184 m²/1981 ft²
  • Outdoor view
  • 2 single beds & 1 sofa bed ...
Enter dates to see prices
Studio Twin Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Fairmont Twin Room
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Residential Suite Twin Haram
...
  • Room size: 95 m²/1023 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Makkah Clock Royal Tower, A Fairmont Hotel?

Check-in is from 05:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Makkah Clock Royal Tower, A Fairmont Hotel?

Makkah Clock Royal Tower, A Fairmont Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 450 SAR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. Parking is available for an additional charge.

Is breakfast offered at Makkah Clock Royal Tower, A Fairmont Hotel?

Wake up to a great buffet breakfast at Makkah Clock Royal Tower, A Fairmont Hotel. Adults can enjoy breakfast offered with an additional charge of 126.5 SAR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Makkah Clock Royal Tower, A Fairmont Hotel?

Makkah Clock Royal Tower, A Fairmont Hotel features on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Makkah Clock Royal Tower, A Fairmont Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Makkah Clock Royal Tower, A Fairmont Hotel. Services for in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Makkah Clock Royal Tower, A Fairmont Hotel?

On-site venues and convenient event services make Makkah Clock Royal Tower, A Fairmont Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Makkah Clock Royal Tower, A Fairmont Hotel?

Makkah Clock Royal Tower, A Fairmont Hotel does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Makkah Clock Royal Tower, A Fairmont Hotel?

Restaurants including Albaik Restaurant, Al Bayt Restaurant and Smash Burger are popular in Makkah Clock Royal Tower, A Fairmont Hotel’s neighborhood which is known as Ajyad.

What popular shopping places are close to Makkah Clock Royal Tower, A Fairmont Hotel?

Shopping options in Makkah Clock Royal Tower, A Fairmont Hotel’s Ajyad neighborhood include Al Hijaz Mall, Makkah City Centre and Makka auction.

What are popular attractions near Makkah Clock Royal Tower, A Fairmont Hotel?

Makkah Clock Royal Tower, A Fairmont Hotel’s location in the Ajyad neighborhood makes it close to famous attractions including Al-Masjid al-Haram Mosque, Black Stone and Kaaba.

What popular natural sightseeing spots are close to Makkah Clock Royal Tower, A Fairmont Hotel?

Makkah Clock Royal Tower, A Fairmont Hotel’s nearby natural sights include Jabal as Sarid and Mount Thawr located in the same Ajyad area.

See map

Explore the neighborhood

What people love about Makkah Clock Royal Tower, A Fairmont Hotel

  • 10

    Exceptional
    Cleanliness

    "Neat and clean room with a continental breakfast and ideal for kids."

    Wasif

    |

    21 November 2022

  • 10

    Exceptional
    Cleanliness

    "Neat and clean rooms with Continental Breakfast."

    Wasif

    |

    21 November 2022

  • 8.4

    Excellent
    Location

    "Location is good, right in front of Haram."

    Farid

    |

    19 February 2023

Overall rating:

8.1

Excellent
41,886 reviews
Cleanliness
8.6
Facilities
8.2
Location
9.0
Read all reviews >
What travelers say they love:
It is great direct location for Umrah and Haj
Jelwah from Saudi Arabia
Couple
More about Makkah Clock Royal Tower, A Fairmont Hotel

More about Makkah Clock Royal Tower, A Fairmont Hotel

Makkah Clock Royal Tower, A Fairmont Hotel

For travelers who want to take in the sights and sounds of Mecca, Makkah Clock Royal Tower, A Fairmont Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Mecca has to offer.
All offerings provided by Makkah Clock Royal Tower, A Fairmont Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Makkah Clock Royal Tower, A Fairmont Hotel.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
A range of amenities is offered in guestrooms at Makkah Clock Royal Tower, A Fairmont Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Makkah Clock Royal Tower, A Fairmont Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Makkah Clock Royal Tower, A Fairmont Hotel including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at Makkah Clock Royal Tower, A Fairmont Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's library.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

An array of attractions are a must-see while visiting Mecca. Be sure to visit Safa to Marwa located 11.9 km away, an item on every checklist of those who travel to Mecca. Don't forget to stop by the most iconic landmark in the area, the famous Jabal-al-noor (Mountain of Light) just 5.3 km away. Find that special item or souvenir that will commemorate your trip to Mecca at Makkah Mall located 6.8 km away.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Breakfast

51 mentions

Housekeeping

22 mentions

Food & Dining

15 mentions

Internet

11 mentions

Languages spoken
  • English
  • Arabic
  • Filipino
  • French
  • Hindi
  • Indonesian
  • Turkish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids meal
  • Playground
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Rental car

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Mazaq Café
  • Cuisine: International
Atyaf
  • Cuisine: Middle Eastern
The Grill
  • Cuisine: International
Aja
  • Cuisine: Asian
Mazzidar
  • Cuisine: Indian
Lezzet
  • Cuisine: Turkish
Al-Dar
  • Cuisine: Middle Eastern
Al Dira
  • Cuisine: Middle Eastern

Location

King Abdul Aziz Endowment,Abraj Al Bait Complex, Ajyad, Mecca, Saudi Arabia, 21955
Excellent
Location

9

Airports
  • King Abdulaziz International Airport (JED)
    72.9 km
  • Taif Airport (TIF)
    75.6 km
Public transportation
  • Mecca Central Station
    3.8 km
  • Makkah Haramain High Speed Railway Station
    4.0 km
Hospital or clinic
  • Ajyad Emergency Hospital
    130 m
Shopping
  • Makkah Mall
    6.9 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Abraj Al Bait Towers
    150 m
  • Kaaba
    470 m
  • Al-Masjid al-Haram Mosque
    510 m
  • Black Stone
    540 m
  • Al Hijaz Mall
    4.5 km
  • Al Jamrah al Wusta
    4.9 km
  • Jabal-al-noor (Mountain of Light)
    5.4 km
  • Makkah Mall
    6.9 km
  • Safa to Marwa
    11.9 km
  • Arafat
    17.9 km
Nearby landmarks
  • Hyber abraj
    30 m
  • Makkah Royal Clock Tower
    110 m
  • Ajyad Emergency Hospital
    130 m
  • Abraj Al Bait
    140 m
  • Nahdi Pharmacy (Ground Floor)
    140 m
  • Abraj Al Bait Towers
    150 m
  • Albayt Medical Center
    160 m
  • Abraj Al Bait Mall
    170 m
  • al-Halwani Pharmacy
    190 m
  • Dhiouf Makkah Parmacy
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Fairmont Gold and Royal floors have free Premium internet access. Guests staying on other floors will be charged per internet plan.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from17:00
  • Check-out until12:00
Getting around
  • Airport transfer fee450 SAR
  • Distance from city center0.15 Km
  • Travel time to airport (minutes)70
Extras
  • Breakfast charge (unless included in room price)126.5 SAR
  • Daily Internet/Wi-Fi fee0 SAR
The property
  • Non-smoking rooms/floorsno
  • Number of floors55
  • Number of restaurants9
  • Number of rooms 1275
  • Room voltage220
  • Year property opened2010
  • Most recent renovation2010
Parking
  • Daily parking fee0 SAR

Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

During Ramadhan breakfast will be changed into a breaking fast dinner.

Reviews of Makkah Clock Royal Tower, A Fairmont Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.6
Facilities8.2
Location9.0
Room comfort and quality8.4
Service7.9
Value for money7.3
High score for Mecca
Rating
9+ Exceptional (532)
8-9 Excellent (266)
7-8 Very Good (212)
6-7 Good (122)
<6 Below Expectation (256)
Time of the year
Mar - May (302)
Jun - Aug (311)
Sep - Nov (354)
Dec - Feb (421)

Show reviews that mention 

Showing 1,388 verified guest comments
12345
10.0
Exceptional
Mohammad from Saudi Arabia
Solo traveler
Fairmont Gold City
Stayed 1 night in November 2019

Value of Money ”

I have one complain is 'Nothing'. staff was amazing and respectful Specially Floor Supervisor Ifhan Nizar, House Keeper Hasan Raza and Riyaz. Reception was out of my imagination. Miss Nouran was polite and very helpful. she did her part professionally. Duty Manger asked me many times regarding any problem. Restaurant was like I am in home,

Reviewed December 02, 2019

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Dear Mohammad, Thank you for your kind opinion we are pleased that our services have met your expectations. We look forward to serving you on your next visit to our hotel.

Responded December 08, 2019
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Latif from Saudi Arabia
Family with young children
Fairmont Triple Room City View
Stayed 1 night in March 2022

Friendly staff.”

Had a very comfortable stay. Porters, receptionists, security guards & other staff all are very humble & gentle towards a guest. Facilities are good, location very near to harm. Thanks Fairmont team.

Reviewed March 08, 2022

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Dear Latif, we are very pleased with your satisfaction with our hotel’s location, as it is the closest one to the Holy Haram. Thank you for taking the time to share your unique experience inside Makkah Clock Royal Tower, A Fairmont Hotel with us. we are delighted that you took the time to thank our staff for their services. Looking forward to welcoming you soon!

Responded March 10, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Seth from Malaysia
Couple
Fairmont Room King City
Stayed 1 night in June 2022

Best in the class”

Located perfectly in front of Masjidil Haram, the hotel offers not only room but traveling experience for pilgrims. We are also pampered with its world class service. The bed and pillow are very comfy, showers are amazing. Sajadah and quran are also provided. Remarkable place! Highly recommended.

Reviewed June 22, 2022

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Dear Seth, thanks for your positive reviews about our hotel. We are proud that we’re part of prominent Abraj Al Bait complex that faces the holy Kaaba. Can’t wait for your next visit to provide you with the best service.

Responded August 13, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
HISHAM from Qatar
Solo traveler
Fairmont Room King City
Stayed 1 night in September 2019

Best Location superb service”

I've been booking in Fairmont Makkah clock royal tower for almost a decade now and they have sustained a very high level of services over the years attention to details and stuff attitude is world-class, in a top of that genius location.

Reviewed September 07, 2019

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Dear Hisham, Thank you for your feedback about our staff, service and location in the heart of Makkah which is definitely one of our privileges we are proud of. Waiting to welcoming you soon.

Responded September 10, 2019
Makkah Clock Royal Tower, A Fairmont Hotel
9.6
Exceptional
Fawad from Saudi Arabia
Family with young children
Fairmont Gold Executive Suite with City View
Stayed 1 night in August 2021

Exceptional”

We stayed in the gold suite. Personalised service with access to staff 24/7 and complimentary drinks. Suite was excellent, beds were super comfy and the whole thing was very clean. We also ordered room service and food quality was very good. There is parking available but first come first served. Getting to the hotel is a bit complicated but googlemaps fairmont hotel location will get you here.

Reviewed August 28, 2021

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Dear Fawad, Thank you for taking the time to rate us. We are glad that you enjoyed your stay with us. We are looking forward to welcoming you again soon. Regards.

Responded August 29, 2021
Makkah Clock Royal Tower, A Fairmont Hotel
9.6
Exceptional
Rahmy
Family with young children
Twin Room - City View
Stayed 2 nights in September 2019

A perfect stay”

Everything was perfect on my stay; especially the check-in process was really quick (Mr. Ateeq and M4 receptionist made us exiting welcome). Rooms are spacious and clean and everything was there for a 5-star property consist. Breakfast was good (not the best).

Reviewed September 24, 2019

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Dear Rahmy, Thank you for your kind opinion we are pleased that our services have met your expectations. We look forward to serving you on your next visit to our hotel.

Responded September 25, 2019
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Ali from Saudi Arabia
Couple
Fairmont Triple Room City View
Stayed 2 nights in March 2019

Exceptional”

All the stuff are proud to serve the gests except one how's work in 29 floor restaurant he his name is Mohammed Khalil he is without manners

Reviewed March 30, 2019

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Dear Ali, Thank you for your kind opinion we are pleased that our services have met your expectations. We will take your comments into consideration and we will make sure to send your complaint to the relevant departments, We look forward to serving you on your next visit to our hotel. Regards.

Responded April 01, 2019
Makkah Clock Royal Tower, A Fairmont Hotel
9.6
Exceptional
henna from Saudi Arabia
Family with teens
Twin Room - City View
Stayed 1 night in February 2022

Great location and space for special needs travelers ”

As a Traveller with elderly parents one of them on wheel chair, location was excellent close to the harem gates, staff very accommodating to give us a quick to check in, room clean and bathroom well designed esp shower area for those who are immobile👍🏻

Reviewed February 13, 2022

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Dear henna, we are very pleased that our location as the closest hotel to the Holy Haram has achieved your satisfaction. We thank you for giving us some of your time to share your unique experience inside Makkah Clock Royal Tower, A Fairmont Hotel. And we are very pleased that you took your time to thank our staff for their services, we look forward to welcoming you soon.

Responded March 06, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
9.6
Exceptional
wedad from Saudi Arabia
Family with young children
2 Bedroom Signature Suite Kaaba
Stayed 1 night in February 2022

Exceptional”

The hotel facilities, staff, services and food were all excellent. The price for the suite by Agoda is over rated in comparison to other agencies. I made the booking for 4 adults and 2 children but they printed 1 adult only in the confirmation sheet. The hotel staff were very helpful and agreed for all three adults and 2 children without extra cost. I don’t know who is responsible for printing 1 adult despite the fact I put the reservation for 4 adults and 2 children for the signature suite with Kaaba view. Wedad Syoty

Reviewed February 20, 2022

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Dear wedad, We are very pleased that you took your time to thank our staff for their services, and we promise to continuously develop our services to give you an amazing stay on every visit. And we are very grateful to share your opinion about our restaurants and menus, we are always keen to serve food mixed with great attention to the taste of all our customers. Wish you all the best

Responded March 06, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
9.6
Exceptional
Abdul from United Arab Emirates
Couple
Fairmont Room King City
Stayed 7 nights in March 2022

REVIEW AND COMMENT”

WE HAVE BEEN BILLED 502.93 SR ( 101.56 POUNS STERLING) BY MAKKAK TOWER CLOCK HOTEL. I ASSUME EVERYTHING INCLUDING SAUDI TAXES AND VAT WERE INCLUDED IN MY PAYMENT TO AGODA BUT I HAVE BEEN BILLED THIS AMOUNT: IAM UNSURE WHY AS I HAVE NOT USED ANY SERVICES REQUIRING PAYMENT AND I CLEARED ON CHECK OUT THAT I OWED NOTHING...AND THIS WAS CONFIRMED BY THE RECEPTIONST

Reviewed March 31, 2022

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Dear Abdul, We very much appreciate your interest in sharing your opinion with us. Your comment will reach the relevant department immediately to work on developing it and giving you ideal accommodation during your next visit. We look forward to serving you soon.

Responded April 02, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
9.6
Exceptional
AISHA from Uganda
Family with teens
Fairmont Room King City
Stayed 1 night in February 2020

Exceptional”

The cleanliness is one of the best in Makkah however breakfast needs to be improved. The meals are cold and there's no variety meaning has less choices. Check out process also needs to be improved when it comes to collecting bags from the rooms after check out

Reviewed February 22, 2020

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Dear Aisha, Thank you for your valuable opinion. We will take your comments about the breakfast/lunch/dinner into consideration and we will make sure to send your complaint to the relevant departments, we are inviting you to experience our other 9 restaurants in the hotel where a huge variety of Arab and international cuisine dishes are served. We are looking forward to welcoming you again at our hotel

Responded February 23, 2020
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
SAJJAD from United Kingdom
Family with teens
Signature Room Kaaba
Stayed 2 nights in May 2022

Clock Tower ”

Excellent facilities, great food. Upgraded our breakfast on our checkout day. Would recommend.

Reviewed May 19, 2022

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Dear Sajjad, welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel was a pleasure. Thank you for taking the time to share your amazing experience at our hotel with us. We look forward to welcoming you again soon.

Responded May 26, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
ahmed from Saudi Arabia
Solo traveler
Signature Room Kaaba
Stayed 1 night in September 2021

Ahmed aly”

If you want to be as in haram choose signature room kaapa best location ever

Reviewed September 02, 2021

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Dear Ahmed, Thank you for taking the time to rate us and share your valuable experience, we are glad that all our services exceeded your expectations. We are looking forward to welcoming you again soon. Regards.

Responded September 08, 2021
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Luzyanna from Saudi Arabia
Couple
Fairmont Room King City
Stayed 1 night in June 2019

excellent”

i am happy with all that is provided, worth the money , needs some improvement for the breakfast.

Reviewed June 29, 2019

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Dear Luzy, thank you or taking the time for reviewing your stay Makkah Clock Tower, A Fairmont Hotel. We are pleased that our services have met your expectations. And regarding the breakfast, definitely will be taken in our considerations and send it immediately to the relevant department as we are always working on developing our services. We are inviting you to experience our other 9 restaurants in the hotel where a huge variety of Arab and International cuisine dishes are served. Looking forward to welcoming you again on your next visit to Makkah.

Responded June 30, 2019
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Miro from Denmark
Solo traveler
Signature Room Kaaba
Stayed 1 night in December 2019

Exceptional”

Nice but scary big hotel, I loved the view over al Kaaba. Waking up to the sound of al azan it was an amazing experience.

Reviewed December 16, 2019

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Dear Guest, Thank you for your kind opinion we are pleased that our services have met your expectations. We look forward to serving you on your next visit to our hotel.

Responded December 17, 2019
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Imran from Saudi Arabia
Family with young children
Twin Room - City View
Stayed 3 nights in August 2021

Best Value for Money”

Positives Everything! Free Parking, Free Upgrade to bigger room, Cooperative Staff Negative Only negative is rush in Elevators during rush hours.

Reviewed August 30, 2021

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Dear Imran, Thank you for taking the time to rate us. We are glad that you enjoyed your stay with us. We are looking forward to welcoming you again soon. Regards

Responded August 31, 2021
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
majed from Saudi Arabia
Family with young children
Studio Twin Haram
Stayed 1 night in September 2021

Studio booking ”

In the booking I have been informed that I will in the studio..unfortunately Hotel provid me the regular room as there is no studio in the hotel

Reviewed September 05, 2021

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Dear Majed, Thank you for taking the time to share your review and your experience. We are disappointed about what you faced, kindly we shared your points with our operation to do the needed. Regards.

Responded September 08, 2021
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Rahmat from Indonesia
Family with young children
Twin Room - City View
Stayed 1 night in May 2022

Very kind staff and delicious food”

The staff is very helpful and the food was very delicious

Reviewed May 10, 2022

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Dear Rahmat, thank you for sharing your feedback regarding our restaurants and menus. We are always keen on serving food with a touch of attention to satisfy everyone’s taste palates. We look forward to providing you with more distinguished services soon.

Responded May 13, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
10.0
Exceptional
Saif from United Arab Emirates
Couple
Fairmont Twin Room
Stayed 2 nights in May 2019

Location and food”

The location is very close to Haram , the breakfast was perfect has variety of food

Reviewed May 12, 2019

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Dear Saif, thank you for taking the time to review your stay at Makkah Clock Royal Tower, A Fairmont Hotel and for giving us a perfect rating. Appreciating your feedback toward our location in the heart of Makkah which is definitely one of the privileges that e are proud of. We are always honored to welcome you to our restaurants and provide you with the best dishes and breakfast that meets your expectations. Looking forward to welcoming you again at our hotel on your next visit to Makkah.

Responded May 12, 2019
Makkah Clock Royal Tower, A Fairmont Hotel
9.6
Exceptional
Nuha from Saudi Arabia
Family with young children
Twin Room - City View
Stayed 1 night in December 2021

Nice trip ”

This trip was amazing. We enjoyed staying in Fairmont hotel. Our room was Kaabah view. The staff are so friendly. I want to thank Ms. Bushra Tashkndi to upgrading our reservation and I want to thank her maneger Mr. Abdulrahman for making our stay so special.

Reviewed January 02, 2022

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Dear Nuha, Thank you for sharing your feedback with Makkah Clock Royal Tower, A Fairmont Hotel  It was a pleasure having you stay with us during your recent visit, we’re glad that you enjoyed your stay and our magnificent view of the Holy Mosque. We'd like to thank our team especially Bushra and Abdulrahman for providing you with exceptional services. We look forward to seeing you again. Sincerely

Responded January 03, 2022
Makkah Clock Royal Tower, A Fairmont Hotel
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