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8.7
Excellent
361 reviews
361 reviews
"Staff were very helpful, room was spotless clean."
"Very clean room, water bottles always provided, and easy to get around the city due to its excellent location."
"Great location in Lach Tray, high quality of bedding and nice staffs."
"The hotel property is impeccable, and the breakfast option is quite good!"
"Room was quite clean, restaurant was great good with numerous food including korean food."
8.8
Excellent
Location rating score
Mercure Hai Phong
In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the City Center / Sat Market part of Haiphong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cat Bi International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Your Health and Safety are our Absolute Priority
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
8 travelers have booked today.
Value for money | 8.5 |
Distance to city center | 2 km |
Location rating | 8.8 |
Nearest airport | Cat Bi International Airport (HPH) |
Distance to airport | 5.0 km |
What type of restaurant cuisines are available at Mercure Hai Phong?
Mercure Hai Phong has a diverse selection of dining options for you to discover while lounging at this property, which include Western cuisine, Vegetarian restaurant, International cuisine, Asian cuisine, and Buffet in restaurant.
Does Mercure Hai Phong offer spa services?
You can enjoy your stay at Mercure Hai Phong far more by enjoying the benefits of the property's available spa services that are offered for all its guests to make your evening or night even better.
What public parks are within range of Mercure Hai Phong?
While residing at Mercure Hai Phong, cherish your morning or evening walk at nearby park which include Vườn Trẻ Kim Đồng, Kim Dong Garden, and công viên Tam Bạc.
At what time of the year is Mercure Hai Phong most popular?
Mercure Hai Phong's most popular month where verified tourists have stayed the most is in December.
In which languages can Mercure Hai Phong's employees communicate?
Mercure Hai Phong can converse up to 4 languages which includes English for guests that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.
What do travelers love most about Mercure Hai Phong?
Verified guests that stayed at Mercure Hai Phong have given this property a rating of 9.061 for its exceptional cleanliness as the primary highlight for their stay.
What is the verified guest review consensus about Mercure Hai Phong's swimming pool?
100.0% of our past guest reviews have given an optimistic review and comments about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Mercure Hai Phong down in the review section.
What is the typical rating that past Group travelers have given to Mercure Hai Phong?
Past group travelers that have stayed at this property have given Mercure Hai Phong an average rating of 8.7. You can check out more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.
What do local travelers think about Mercure Hai Phong?
Past local visitors that have stayed at this property have given Mercure Hai Phong an average rating of 9.0. You can look up on more detailed customer testimonials, and feedback for this property down in the review section.
What is the nearest train, metro, or bus station to Mercure Hai Phong?
The closest train, metro, or bus station is Cau Rao Bus Station, 2687.71 m away from Mercure Hai Phong.
What is the closest airport to Mercure Hai Phong?
The nearest airport to Mercure Hai Phong is Noi Bai International Airport, 100.0 km away.
10
"Staff were very helpful, room was spotless clean."
SHAMILA
|
19 February 2023
10
"Very clean room, water bottles always provided, and easy to get around the city due to its excellent location."
Jordan
|
26 January 2023
10
"Great location in Lach Tray, high quality of bedding and nice staffs."
Cong
|
2 May 2023
Mercure Hai Phong
Whatever your reason for visiting Haiphong, Mercure Hai Phong is the perfect venue for an exhilarating and exciting break away. Wherever you want to go, it's easy in Haiphong with a stay at Mercure Hai Phong, just 4.9 km from Cat Bi International Airport.
The superior services and facilities offered at Mercure Hai Phong will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Haiphong can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Mercure Hai Phong.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Mercure Hai Phong. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Mercure Hai Phong. To enhance your stay, some rooms at the hotel come with air conditioning. The specially-designed rooms at Mercure Hai Phong offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.
Dining and things to do
Wake up with no worries at Mercure Hai Phong, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Never let a day go wasted when you're at Mercure Hai Phong with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, spa and sauna. The many offerings at Mercure Hai Phong ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.
Around the property
While in Haiphong, take some time to venture outside of Mercure Hai Phong. Texas BBQ is located 1.4 km away from the hotel for your convenience.
8.6
Housekeeping
2 mentions
Breakfast
1 mention
8.8
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information
Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
Show reviews that mention
Best stay in Haiphong!!”
The best staff we've come across at any hotel, notably the room cleaning service and front desk personnel. Very clean room, water bottles always provided, and easy to get around the city due to its excellent location. Highly recommend, and thanks for making our stay during Tet Holiday special!
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Dear Jordan, Thank you so much for your great review about Mercure Hai Phong. We are proud to bring you the satisfaction for your stay. Hopefully Mercure Hai Phong will always be the first choice when you visit Hai Phong city in the future. Best regards,
Wonderful Staff & Facilities ”
The staff at Mercure were incredible and made local touring easy with concierge assistance. Although this kind of help was not required, the desk clerks made obtaining vans for my team’s exploration of the coast and onward transit to Ha Noi quite easy. The hotel property is impeccable, and the breakfast option is quite good!
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Dear Mr/Ms. Kinh, Thank you so much for your great review about Mercure Hai Phong. We are proud to bring you the satisfaction for your stay. Hopefully Mercure Hai Phong will always be the first choice when you visit Hai Phong city in the future. Best regards, Mercure Hai Phong
Excellent Customer Care”
The staff and managerial team at Mercure were so attentive to my business travel needs. The desk staff were particularly helpful in arranging D-Car service to Ha Noi as well as to Hai Phong’s coast. The rooms that my team used were impeccable. I highly recommend Mercure!
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Dear our valued guest, Thank you so much for your great compliment for our hotel. This motivate us a lot to do better and better in the future. We hope that Mercure Hai Phong is always the first choice when you visit Hai Phong. Have a nice day. Best regards, Ms. Ngoc (E-Commerce Executive)
Great hotel in the centre of Haiphong”
Really nice hotel. Good roof top pool for children, separate from the adults. Gym was nice and a bonus to have a sauna. Food was great but not a lot of choice for vegetarians, that would be my only criticism. A lot of the dishes could be made vegetarian in the breakfast buffet without much difficulty. Otherwise good coffee, great bread, good omelettes, bizarrely great bread pudding (unexpected!) and a really good range (veg excepted). Would definitely come back.
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Dear Chris, Thank you so much for your great feedbacks. We are happy and super proud when receiving such a positive feedback from our valued guest. We would like to say thanks and will take this compliment to become better and better. We hope to welcome you again in the future. Have a nice day. Best regards, Ms. Ngoc
Very nice hotel in Haiphong”
There are not many options in Hai Phong. But this is the best hotel ever. Good place for a business trip. I want to stay again next time.
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Dear MJ, That's so great to hear your sincere feedbacks for our hotel. This motivate us a lot to do better and better in the future. Hopefully Mercure Hai Phong will be always your priority choice when you visit Hai Phong. See you again. Best regards, Ms. Ngoc (E-commerce Executive)
Best stay in Haiphong!!”
This was a first booking of 2 in an extended stay. See other review for feedback. Awesome place to stay!
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Dear Jordan, Thank you so much for your great compliment to Mercure Hai Phong. We are happy to bring you the great experience during your stay. Hopefully Mercure Hai Phong will be always the first choice whenever you visit Hai Phong city. Best regards, Ms. Ngoc (E-Commerce Executive)
Good location and friendly staff”
The hotel is walking distance to all sights in Hai Phong and the railway station. Staff are friendly. Would stay again. Huyen at the reception was very friendly and helpful.
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Dear Yelena, It is our pride to have your great comment about our staff. Huyen is a very active and nice girl just like your share. We are happy that we can bring you the great experience for the stay. Please give us a visit whenever you have a plan in Hai Phong. Best Regards, Ms. Ngoc
Walking distance to the center”
Not too new but cozy hotel. We stayed 1 night only but will definitely be back.
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Dear Ms. Linh Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Ms. Ngoc E-Commerce Executive Mercure Hai Phong
very nice”
beautiful and clean hotel.
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Dear Ding, Thank you for your value compliment. We are happy that we brought your the satisfaction for your stay. We hope to see you again in the future. Have a nice day Ms. Ngoc
As always great service , great value and helpful staff. Meceur never disappoints. ”
Due to an alarm failure and a good nights sleep we missed the breakfast and the mgt and staff still took time to arrange coffee , croissants and cakes for us.
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Dear Mr. Partrick, Xin Chao From Mercure Hai Phong, the Flamboyant city. Thank you so much for your comment, serving you is our pleasure. We always try the best to make you feel welcome whenever you stay with us and make you feel as stay at your home. Hope we have chance to welcome you again in the future. Again, thank you so much! Mercure Haiphong,
One of best hotel in Hai Phong”
Room was quite clean, restaurant was great good with numerous food including korean food. I recommend this hotel.
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Dear Mr/Ms. Jeongsu, Thank you so much for your great review about Mercure Hai Phong. We are proud to bring you the satisfaction for your stay. Hopefully Mercure Hai Phong will always be the first choice when you visit Hai Phong city in the future. Best regards, Mercure Hai Phong
Great room condition and good quality restaurant”
There was great experience with good room condition and high quality restaurant. Cleaning condition of room was quite good and restaurant at 6th floor served several kind of delicious food including korean food. Gym is located at top floor, it was enough to do exercise. And also i enjoyed city view at roof top pool. I will stay at this hotel, if i have change to visit at Hai Phong.
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Dear valued guest, Thank you so much for your feedback. Your feedbacks encourage us a lot. We are happy that you had a great experience with us. We hope that we can have chance to welcome you many time more in the future. Ms. Ngoc (E - Commerce Executive)
Great hotel in Hai Phong”
Clean and great location
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Dear Ms/Mr. Duong, Thank you so much for your great feedbacks for Mercure Hai Phong. Your feedbacks for us are the motivation so that we can bring the better service quality to the guests. We hope that we can have opportunity to welcome you more and more times in the future. Best regards, Ms. Ngoc
Great Location”
Nice and valuable hotel
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Gửi anh Phúc, Chân thành cảm ơn anh đã ủng hộ dịch vụ khách sạn. Vui hơn nữa là thấy anh đã khá hài lòng trong chặng nghỉ vừa rồi. Hy vọng bên em sẽ có nhiều cơ hội hơn nữa để chào đón anh Phúc ạ. Chúc anh ngày mới tốt lành... <3
Perfect”
Perfect. Nothing to complaint.
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Dear Mr. Erwan, Thank you so much for your maximum voting review. We happy to hear that you do not have any disappointed during your staying in Mercure Haiphong. Hope that you will not forget and will always choose us for your next staying. Have a great day! BRs, Mercure Haiphong
Location”
Good Location that have better relaxing easy to go anywhere
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Dear Mr. Wernen, Thank you so much for choosing us as property to serve you. We are trying the best to improve skill to make all guests feel welcome, feel happy whenever they come. Your recommendation will be share to all. We hope to have chance to serve you in future also. Again, thank you so much and have a great day. Mercure Haiphong team,
Comfortable stay ”
Staff is very nice and helpful, specially Ms. Muio.
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Dear our valued guest, We love to have chance serving you and better than that, you was satisfied with our service and our staff. We will try the best to improve day by day and hope we have more chance in the future to prove with you what we developed. Wishes you all the best and see you again! Have a great day! BRs, Ms. Dinh
Excellent”
5 stars for all of the staff who were exceptionally polite, friendly and always tried to be helpful. Super comfy bed and pillows. Large screen tv with plenty of English language channels. Good location.
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Dear Mark, Thank you so much for your nice compliment. This motivate us a lot so we can do better and better. Hope to welcome you again in the future. Have a nice day. Ms. Ngoc (E-Commerce Executive
Always a pleasure to stay here.”
I've stayed in this hotel on more than 6 different occasions, and I will stay again on my next visit to Haiphong. Need I say more?
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Dear sir, Just a short message enough to make us happy already. We love to hear that you satisfied and will return again. We will learn hard and improve to make you more happy than ever. BRs, Mercure Haiphong,
Luxury place in Haiphong”
Place should be stay if you must be stay overnight in Haiphong city
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Dear Mr/Ms. Ha, Warmest greetings from Mercure Hai Phong! We truly appreciate your feedbacks about the great experience you had with our hotel. Mercure Hai Phong would love to welcome you again in the future. Best Regards, Ms. Ngoc (E-Commerce Executive)