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Lobby, Meritel Hanoi in Hanoi
Superior Double or Twin Room without Window - Interior view, Meritel Hanoi in Hanoi
a living room filled with lots of furniture, Meritel Hanoi in Hanoi
a large ornate clock in the middle of a room, Meritel Hanoi in Hanoi
Lobby, Meritel Hanoi in Hanoi
Swimming pool, Meritel Hanoi in Hanoi
Swimming pool, Meritel Hanoi in Hanoi

Removed from saved list

9.3

Exceptional

1,118 reviews

1,118 reviews

Housekeeping24
Breakfast20
Food & Dining3
See map
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Japan Supermarket

30 m

HEBE Store

170 m

Duc Minh, Tailor made suit

210 m

Pheva chocolate Hanoi

270 m

Le Chalet Cafe

270 m

Popular landmarks
St. Joseph's Cathedral

420 m

Vietnam Military History Museum

680 m

Old Quarter

770 m

Vietnamese Women's Museum

940 m

Temple of Literature & National University

1.1 km

Closest landmarks
Bệnh viện Răng Hàm Mặt Hà Nội

190 m

Benh Vien K

270 m

24h

290 m

Bệnh viện Phụ sản Trung ương

330 m

Benh Vien Phu San Ha Noi

340 m

Newly built in 2022

Meritel Hanoi

151 - 153 Hang Bong Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam, Hoan Kiem District, Hanoi, Vietnam, 10000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hoan Kiem District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to massage, hot tub and fitness center on-site.

Highlights

Sparkling clean

690 meters to public transportation

Top Value

Check-in [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Shuttle service

Spa

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

5 travelers have booked today.

Value for money9.1
Distance to city center0.5 km
Location rating9.4
Nearest airportNoi Bai International Airport (HAN)
Distance to airport21.5 km

Rooms available at Meritel Hanoi

Meritel Suite
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 super king bed
Enter dates to see prices
Family Connecting Suites
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Superior Double or Twin Room without Window
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Rooms
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Terrace King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 super king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Terrace
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
King Room with Balcony
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Junior Double Room
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Meritel Hanoi?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Meritel Hanoi?

Meritel Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 476000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Meritel Hanoi also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Meritel Hanoi?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Meritel Hanoi. A selection of food types including western, full american and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 200000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Meritel Hanoi?

Meritel Hanoi features 2 on-site restaurants for your dining convenience. Breakfast is served here. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Meritel Hanoi?

Your special occasion or event can be hosted at one of the 4 versatile venues. You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Meritel Hanoi. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Meritel Hanoi?

On-site venues and convenient event services make Meritel Hanoi an ideal choice for hosting events such as seminars, corporate events and conferences. The 2 venues can accommodate up to 150 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Meritel Hanoi?

Meritel Hanoi does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Meritel Hanoi?

Meritel Hanoi’s neighborhood is Hoan Kiem District which includes popular restaurants such as Bao Khanh, Pho 10 and Cafe Dinh.

What popular shopping places are close to Meritel Hanoi?

Meritel Hanoi is located in Hoan Kiem District area which features shopping places such as HEBE Store, Pheva chocolate Hanoi and Cao Minh Custom Tailor.

What are popular attractions near Meritel Hanoi?

Meritel Hanoi is located in Hoan Kiem District area, which is famous for attractions such as Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral.

What popular natural sightseeing spots are close to Meritel Hanoi?

Meritel Hanoi is located within Hoan Kiem District, which makes it conveniently close to natural sights including Vietcombank Tower.

See map

Explore the neighborhood

What people love about Meritel Hanoi

  • 10

    Exceptional
    Cleanliness

    "Clean room, helpful staff, good breakfast, good location."

    Peggie

    |

    28 March 2023

  • 10

    Exceptional
    Cleanliness

    "Rooms are super clean."

    Kelly

    |

    23 March 2023

  • 10

    Exceptional
    Location

    "Great location."

    Genevieve

    |

    28 March 2023

Property ranking|Compared to 3,375 Hanoi properties
See all rankings
Cleanliness score
9.4/10
Location score
9.4/10
Service score
9.5/10
Overall score
9.2/10
Better than
98
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Better than
96
%
of Hanoi properties
Overall rating:

9.3

Exceptional
1,118 reviews
Cleanliness
9.4
Facilities
8.9
Location
9.4
Read all reviews >
What travelers say they love:
Best breakfast ever!Over expectation for overall!
Thy from Canada
Business traveler
More about Meritel Hanoi

More about Meritel Hanoi

Meritel Hanoi

You'll love the exceptional convenience during your stay at Meritel Hanoi, located right in the heart of the city center, with an easy access to everything in Hanoi. The true local flavors and culture of Hanoi are yours with a stay at Meritel Hanoi, located just 760 m from the famous Old Quarter.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Meritel Hanoi. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Hanoi can be assisted with taxi and shuttle services available.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Meritel Hanoi. The hotel's daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking.
Rooms at Meritel Hanoi are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Meritel Hanoi offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Meritel Hanoi, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Meritel Hanoi has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The many offerings at Meritel Hanoi ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Meritel Hanoi gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.


Around the property

Venture outside the hotel and explore Hanoi. Learn about the city's art history with a day at Vietnam Museum of Ethnology located 4.9 km away, where you can see collections by famous artists.


Reasons to stay here

This hotel's facilities score higher than 97% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 98% of other options in the city.
This hotel's staff and services score higher than 97% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.9

Languages spoken
  • English
  • Chinese [Cantonese]
  • Filipino
  • Finnish
  • French
  • German
  • Hindi
  • Japanese
  • Korean
  • Russian
  • Spanish
  • Thai
  • Vietnamese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Foot bath
  • Golf course [on-site]
  • Hammam
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Grocery delivery
  • Happy hour
  • Poolside bar
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • Allergy-free rooms
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Accessible by stairs
  • Accessible vanities
  • Adapter
  • Adjustable height hand-held shower wand
  • Air conditioning
  • Alarm clock
  • Alarm clock telephone ringer
  • Baby cot (upon request)
  • Baby safety gates
  • Bathrobes
  • Blackout curtains
  • Carbon monoxide detector
  • Cleaning products
  • Close-caption TV
  • Closet
  • Clothes rack
  • Complimentary tea
  • Concierge
  • Desk
  • Dressing room
  • Electric kettle
  • Exterior corridor
  • Extra long bed
  • Fire extinguisher
  • First aid kit
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Hand sanitizer
  • High floor
  • Hypoallergenic
  • In-room safe box
  • Internet access – wireless
  • Laptop workspace
  • Limited access floor
  • Linens
  • Locker
  • Lowered electrical outlet
  • Low floor available
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Roll-in shower
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Top floor available
  • Towels
  • Trash cans
  • Trouser press
  • TTY/TTD compatibilty
  • Umbrella
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring

Location

151 - 153 Hang Bong Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam, Hoan Kiem District, Hanoi, Vietnam, 10000
Exceptional
Location

9.4

Airports
  • Noi Bai International Airport (HAN)
    21.5 km
  • Cat Bi International Airport (HPH)
    94.2 km
Public transportation
  • Hanoi Railway Station
    710 m
Hospital or clinic
  • Bệnh viện Răng Hàm Mặt Hà Nội
    190 m
Shopping
  • Night Market
    900 m
Convenience store
  • Circle K
    670 m
Cash withdrawal
  • ATM
    660 m

What's nearby

Popular landmarks
  • St. Joseph's Cathedral
    420 m
  • Vietnam Military History Museum
    680 m
  • Old Quarter
    770 m
  • Vietnamese Women's Museum
    940 m
  • Temple of Literature & National University
    1.1 km
  • One Pillar Pagoda
    1.3 km
  • Ho Chi Minh Mausoleum
    1.4 km
  • Presidential Palace Historical Site
    1.6 km
Nearby landmarks
  • Japan Supermarket
    30 m
  • HEBE Store
    170 m
  • Bệnh viện Răng Hàm Mặt Hà Nội
    190 m
  • Duc Minh, Tailor made suit
    210 m
  • Pheva chocolate Hanoi
    270 m
  • Le Chalet Cafe
    270 m
  • Benh Vien K
    270 m
  • 24h
    290 m
  • Cao Minh Custom Tailor
    310 m
  • Magonn Design
    320 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until22:00
  • Check-out from00:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Airport transfer fee476000 VND
  • Distance from city center0.5 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)200000 VND
  • Daily Internet/Wi-Fi fee0 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors10
  • Number of restaurants2
  • Number of rooms 64
  • Room voltage220
  • Year property opened2022
  • License Id / Local Tax ID/ Entity NameSupperior Double Or Twin Room, DLX
Parking
  • Daily parking fee250000 VND

Reviews of Meritel Hanoi from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.4
Facilities8.9
Location9.4
Service9.5
Value for money9.1
High score for Hanoi
Rating
9+ Exceptional (206)
8-9 Excellent (19)
7-8 Very Good (16)
6-7 Good (2)
<6 Below Expectation (11)
Time of the year
Mar - May (30)
Jun - Aug (1)
Sep - Nov (107)
Dec - Feb (116)

Show reviews that mention 

Showing 254 verified guest comments
12345
8.0
Excellent
PEI from Singapore
Couple
Deluxe Double or Twin Room
Stayed 4 nights in March 2023

New hotel in Hanoi”

Meritel is just 5 months in operation when we stayed in 29th Mar 2023. Check-in at the couch is a smooth process with welcome drinks. The room is very clean and well decorated as I remarked the stay is to celebrate our wedding anniversary. Great location, walking distance to lake, train street and old quarters. Highly recommended!

Reviewed April 06, 2023

See room deals

10.0
Exceptional
Jessica from Australia
Solo traveler
Deluxe Double or Twin Room
Stayed 2 nights in March 2023

A merry time at Meritel”

Meritel Hanoi is a beautiful hotel within the Old Quarter to base yourself while in the city. Easy walking distance to everything. The service from the staff was excellent. Very welcoming, friendly and helpful. Lovely rooms and very comfortable bed. I ate breakfast at the hotel one morning and was in buffet breakfast heaven, I certainly indulged in the variety of options available. The rooftop is an oasis amongst bustling Hanoi below with a pool and nice bar area. Great spot to stay!

Reviewed April 06, 2023

See room deals

10.0
Exceptional
Jerry from United States
Group
Deluxe Double or Twin Room
Stayed 1 night in April 2023

They hired the best employees ”

First of all, this hotel is CLEAN! But I think the most important thing to mention are the employees. They help you the best they can. The restaurant food is also very good.

Reviewed April 05, 2023

See room deals

9.6
Exceptional
Daryll from New Zealand
Solo traveler
Deluxe Double or Twin Room
Stayed 9 nights in March 2023

Exceptional”

Good facilities, good breakfasts, enjoyed the beautiful rooftop bar (and the cocktails), excellent service and friendliness from almost all staff, from housekeeping to restaurant to reception (a special mention of Sang, an energetic and willing staffer who seemed to pop up in various roles during my stay, always with the cheeriest of greetings - I dubbed him "the manager').

Reviewed April 04, 2023

See room deals

10.0
Exceptional
Kelly from Canada
Family with young children
Executive Rooms
Stayed 2 nights in March 2023

Exceptional”

Great staff and facilities. The gym is one of the best I came across in Vietnam. Big buffet selection for Breakfast. Staff was lovely and helpful.

Reviewed April 04, 2023

See room deals

10.0
Exceptional
Kelly from Canada
Family with young children
Executive Rooms
Stayed 1 night in March 2023

Exceptional”

Great gym and pool

Reviewed April 04, 2023

See room deals

9.2
Exceptional
Narindej from Thailand
Business traveler
Executive Rooms
Stayed 2 nights in February 2023

Satisfied”

worth every penny

Reviewed April 03, 2023

See room deals

10.0
Exceptional
Genevieve from Australia
Solo traveler
Junior Suite
Stayed 3 nights in March 2023

Amazing hotel”

Beautiful rooms, attention to detail. Felt very safe & secure. Great location.

Reviewed March 28, 2023

See room deals

10.0
Exceptional
Deborah from Australia
Couple
Superior Double or Twin Room without Window
Stayed 1 night in March 2023

Great hotel”

Great boutique hotel in heart of hanoi. Great rooms and breakfast

Reviewed March 28, 2023

See room deals

10.0
Exceptional
Peggie from Hong Kong SAR, China
Group
Deluxe Double or Twin Room
Stayed 4 nights in March 2023

Exceptional”

Clean room, helpful staff, good breakfast, good location.

Reviewed March 28, 2023

See room deals

10.0
Exceptional
Jason from United States
Couple
Executive Rooms
Stayed 6 nights in March 2023

Great Hotel & Location”

In the heart of the Old Quarter. Walk to all the dining, party, and shopping spots with ease. The staff was great! Always greeted with a smile and interest in what we planned for the day, to which they would make suggestions and tips. The breakfast was fantastic and a great start to the day (go light though. There is so much great food in Ha Noi, you will want to try it all), The pool and rooftop bar was a nice rest from the hot afternoon sun. I would stay here again and recommend it to my frieds to stay while visiting.

Reviewed March 27, 2023

See room deals

8.8
Excellent
Kelly from Australia
Couple
Deluxe Double or Twin Room
Stayed 5 nights in March 2023

Staff friendly”

Very helpful and friendly

Reviewed March 26, 2023

See room deals

10.0
Exceptional
Kelly from Philippines
Couple
Deluxe Double or Twin Room
Stayed 3 nights in March 2023

Great Hotel ”

We really enjoyed our stay here. They were even nice enough to give me a little cake on my birthday. Staff are friendly and helpful. Rooms are super clean. Location is great. Cannot say enough good things about this hotel. Will definitely stay here again next time I’m in Hanoi

Reviewed March 23, 2023

See room deals

10.0
Exceptional
Pamela from Australia
Couple
Junior Suite
Stayed 1 night in March 2023

Beautiful hotel”

Had a great stay the hotel is beautiful and the staff are amazing

Reviewed March 19, 2023

See room deals

10.0
Exceptional
BRANDON from Monaco
Couple
Deluxe Double or Twin Room
Stayed 4 nights in December 2022

Excellent stay in Hanoi”

We really enjoy our stay at this hotel during our business trip in Hanoi. My wife and I really enjoyed the wonderful breakfast that they had to offer, the exceptional service of the staff, and the center location that is very near to the.Hoan Kiem lake. We would stay here again, if we were to go back to Hanoi for the business.

Reviewed March 19, 2023

See room deals

9.6
Exceptional
TAEHEE from South Korea
Couple
Superior Double or Twin Room without Window
Stayed 1 night in March 2023

Very kind hotel”

I've been this hotel for one day and it was so nice to stay, especially the staffs. The next morning I needed to go Halong Bay and was waiting for them to pick up. I was worried as they might miss us. Then the staff of the reception asked me to get the phone number of the cruise and called for making sure to pick us up. It was so touching and very nice memory.

Reviewed March 17, 2023

See room deals

10.0
Exceptional
Ann from United States
Family with young children
Meritel Suite
Stayed 2 nights in December 2022

Exceptional”

It’s a gem. So posh! Modern amenities and wonderful staff. Balcony was fantastic! Never seen a hotel balcony so large. Rooms were great and front staff were accommodating. But, dinner service was so slow. They seemed understaffed. Only 3 groups eating. It took over an hour to get our pho and small order. Breakfast service was amazing though!

Reviewed March 17, 2023

See room deals

10.0
Exceptional
Brian from United States
Couple
Deluxe Double or Twin Room
Stayed 3 nights in March 2023

My Ha Noi trip”

spacious room and friendly staffs excellent breakfast the hotel is centrally located to many good restaurants offering wide selection of traditional cuisines

Reviewed March 16, 2023

See room deals

10.0
Exceptional
Gudrun from Iceland
Family with teens
Deluxe Double or Twin Room
Stayed 2 nights in March 2023

Nice and beautiful hotel”

A relatively small hotel. Good location. Nice facilities with a small ssimming pool and a rooftop bar where you can order both food and drinks. Breakfast was nice with lots of options. We were able to store luggage at the hotel while we went to Halong Bay and Sapa.

Reviewed March 14, 2023

See room deals

8.0
Excellent
wendy from United States
Solo traveler
Superior Double or Twin Room without Window
Stayed 4 nights in February 2023

Conscious traveler”

Firstly I would definitely recommend The Meritel hotel, in Hanoi. And I would stay there again and again providing the staff at the receptionist and the restaurant staff remain in tact. Let’s talk about the welcoming staff as I entered the hotel, I was greeted by the bell hop to quickly cross the street, while another attended to my luggage. I was given a cool drink an a chance to relax while they proceeded to check me in. Jeannie was on duty and attended to me with such respect and courtesy. She was exceptional she truly deserves a promotion. There was not a need that I had, that she was not willing to undertake with successful completion. A class in her department. Even the new girl went above to assist. From recommendations of restaurants all great choices, and giving excellent directions. Reception area went above and beyond. The spa was good for the value. Transportation from the hotel to airport excellent driver. Very courteous and assistance with my luggage on point. Vivian and her crew for bfast, simply delish. My green tea barista simply EXCELLENT. The rooms can do with a make over, very small and dated. House keeping was ok, but the hotel definitely needs to invest in some new linen’s. The towels has seen better days. The pool very nice, and the bar with staff great. All in all a beautiful stay at Meritel, I would return if only for the way the staff makes you feel. Which is simply terrific and awesome and knowing the receptionist got my back. Much thanks for a wonderful stay, I will be back. And my memory of my first stay in Hanoi was memorable because of the staff. Greatly appreciated your kindness and support. WendyLou Leslie

Reviewed March 11, 2023

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