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Novotel Mangga Dua Hotel
Novotel Mangga Dua Hotel
Novotel Mangga Dua Hotel
Novotel Mangga Dua Hotel
Novotel Mangga Dua Hotel
Novotel Mangga Dua Hotel
Novotel Mangga Dua Hotel

Removed from saved list

7.9

Very good

3,826 reviews

3,826 reviews

Housekeeping57
Breakfast29
Shops16
See map

8.2

Excellent

Location rating score

Excellent location - 2.38 kilometers from city center
Popular neighborhood
Excellent for walking
Parking
FREE
Walkable places
Mangga Dua Square

10 m

North Riverbank Park

70 m

Domino Park

120 m

South Riverbank Park 2

130 m

Maspion Park

370 m

Popular landmarks
Ancol Dreamland

1.7 km

Jakarta Old Town

2.0 km

Museum Bank Indonesia

2.1 km

Jakarta Cathedral

3.4 km

National Monument (MONAS)

4.1 km

Closest landmarks
Amei Klinik Kecantikan

200 m

Klinik Jayanti

320 m

Apotek Mitra Sehat

340 m

Puskesmas Pademangan Barat 01

390 m

Posyandu Mawar VI

450 m

Novotel Mangga Dua Hotel

Jalan Gunung Sahari Raya no.1, Mangga Dua, Jakarta, Indonesia, 14420 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Mangga Dua part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Jakarta

Check-in [24-hour]

Airport transfer

Excellent breakfast

750 meters to public transportation

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money7.8
Distance to city center10km
Location rating8.2
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport15.4 km

Rooms available at Novotel Mangga Dua Hotel

Very good
Room comfort & quality

7.7

1 King Bed Deluxe Premier Room
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Premier Floor 1 King Bed
...
  • Room size: 48 m²/517 ft²
  • Outdoor view
  • 1 king bed
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Deluxe Premier Twin
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Deluxe Room 1 King Bed
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Executive Deluxe 1 King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Suite Premier Floor
...
  • Room size: 90 m²/969 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 71 m²/764 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room 2 Single beds
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Executive Room
...
  • Room size: 43 m²/463 ft²
  • Shower
Enter dates to see prices
Executive Deluxe King Room Premier Floor
...
  • Room size: 48 m²/517 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Mangga Dua Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Mangga Dua Hotel?

Novotel Mangga Dua Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Mangga Dua Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Mangga Dua Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Novotel Mangga Dua Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Mangga Dua Hotel. There's an additional charge of 157200 IDR for adults and 81675 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Mangga Dua Hotel?

Novotel Mangga Dua Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Novotel Mangga Dua Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Novotel Mangga Dua Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet and event decoration are offered to help your event go smoothly.

Can business events be hosted at Novotel Mangga Dua Hotel?

On-site venues and convenient event services make Novotel Mangga Dua Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Novotel Mangga Dua Hotel?

Novotel Mangga Dua Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Novotel Mangga Dua Hotel

  • 10

    Exceptional

    "Great experience on our staycation."

    Indrayani

    |

    12 October 2022

  • 10

    Exceptional
    Spaciousness

    "Room was spacious, clean, pool was huge."

    Herman

    |

    2 October 2022

  • 10

    Exceptional
    Breakfast

    "Room was spacious, swimming pool was awesome, breakfast was great"

    Herman

    |

    2 October 2022

Overall rating:

7.9

Very good
3,826 reviews
Cleanliness
8.0
Facilities
8.0
Location
8.2
Read all reviews >
What travelers say they love:
Room is clean and spacious, hotel staffs are friendly and he...
Benny from Malaysia
Business traveler
More about Novotel Mangga Dua Hotel

More about Novotel Mangga Dua Hotel

Novotel Mangga Dua Hotel

Take a good wander and unveil the wonder of Jakarta with a stay at Novotel Mangga Dua Hotel.
At Novotel Mangga Dua Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and shuttle services provided by the hotel make exploring Jakarta even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Novotel Mangga Dua Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Novotel Mangga Dua Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Novotel Mangga Dua Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Novotel Mangga Dua Hotel has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Novotel Mangga Dua Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage and salon. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Get social at the hotel's games room and shared lounge and TV area, where you can meet other guests.


Around the property

Don't miss out on all that Jakarta has to offer during your stay at Novotel Mangga Dua Hotel. Never forget your time in Jakarta with a special gift or trinket from Grand Indonesia Mall just 6.3 km away.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Housekeeping

134 mentions

Breakfast

120 mentions

Swimming Pool

107 mentions

Food & Dining

70 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Mandarin]
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Massage
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
Restaurants on site

Food Exchange

  • Cuisine: Asian, Chinese, Indonesian
  • Menu: Buffet, A-la-carte
Location
Jalan Gunung Sahari Raya no.1, Mangga Dua, Jakarta, Indonesia, 14420
Excellent
Location

8.2

Airports

  • Halim Perdanakusuma International Airport (HLP)
    15.4 km 44 min drive
  • Soekarno-Hatta International Airport (CGK)
    19.7 km 33 min drive

Public transportation

  • Kampung Bandan Railway Station
    740 m 12 min walk
  • Jayakarta Railway Station
    1.0 km 8 min drive

Hospital or clinic

  • Amei Klinik Kecantikan
    200 m

Shopping

  • Grand Indonesia Mall
    6.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ancol Dreamland
    1.7 km
  • Jakarta Old Town
    2.0 km
  • Museum Bank Indonesia
    2.1 km
  • Jakarta Cathedral
    3.4 km
  • National Monument (MONAS)
    4.1 km
  • Gambir Train Station Building
    4.2 km
  • National Museum
    4.3 km
  • Grand Indonesia Mall
    6.4 km
  • Istiqlal Mosque
    18.5 km
  • Beautiful Indonesia in Miniature Park
    22.2 km

Nearby landmarks

  • Mangga Dua Square
    10 m
  • North Riverbank Park
    70 m
  • Domino Park
    120 m
  • South Riverbank Park 2
    130 m
  • Amei Klinik Kecantikan
    200 m
  • Klinik Jayanti
    320 m
  • Apotek Mitra Sehat
    340 m
  • Maspion Park
    370 m
  • Puskesmas Pademangan Barat 01
    390 m
  • Harco Plaza Mangga Dua
    410 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until12:00

Getting around

  • Airport transfer fee300000 IDR
  • Distance from city center10km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)157200 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 362
  • Room voltage220
  • Year property opened2005
  • Most recent renovation2013

Parking

  • Daily parking fee0 IDR
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Mangga Dua Hotel from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.0
Facilities8.0
Location8.2
Room comfort and quality7.7
Service8.0
Value for money7.8
High score for Jakarta
Rating
9+ Exceptional (462)
8-9 Excellent (427)
7-8 Very Good (853)
6-7 Good (342)
<6 Below Expectation (327)
Time of the year
Mar - May (529)
Jun - Aug (640)
Sep - Nov (667)
Dec - Feb (575)
All guests (3,198)
All room types
All languages

Show reviews that mention 

Showing 2,411 verified guest comments
12345
10.0
Exceptional
Indri from Indonesia
Solo traveler
Executive Deluxe 1 King
Stayed 3 nights in March 2021

Third Time is A Charm”

Like usual, always have my staycation in Novotel, and for the third time Novotel never dissapointed me, though during the check in process, there was more than one hour delay, which until now, I still don't know why... But the staffs are more attentive this time, and the car that I used being registered properly for the free parking, so I don't need to go back and forth just to take the free parking facilities at the concierge. The pool and gym also like usual super clean, though during my visit to the fish pond, there is a fish that can't close its mouth because a little fish stuck in its mouth, I already informed this to the staff, and hope they are able to help that poor fish. During the late checkout, the staff also allow me to use the room until one, not like my previous visits. Overall, Novotel still becomes my favorite and for sure will stay here again :)

Reviewed March 26, 2021

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Dear Valuable Guest We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Asst. Front Office Manager

Responded August 23, 2021
Novotel Mangga Dua Hotel
10.0
Exceptional
Indri from Indonesia
Solo traveler
Executive Deluxe 1 King
Stayed 3 nights in January 2021

Always be my favorite ”

Like usual, Novotel always able to fill my expectation and I love staying here, and my room is superb. This time I got room in 5th floor, and gosh, I love this room so much, it has a city view, near all the facilities but still give me enough privacy. The room also bigger with proper 'living room' andthere is this space near the window, where I can take picture for my product photography with proper natural light from the sun, yes you can see the sunrise from this room, as well :) and there is this sink outside the bathroom which is perfect to clean the utensils and your hands during this pandemic season. Will go back again for sure :)

Reviewed January 23, 2021

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Dear Valuable Guest We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Asst. Front Office Manager

Responded August 23, 2021
Novotel Mangga Dua Hotel
10.0
Exceptional
Muhammad from Singapore
Couple
Deluxe Room 1 King Bed
Stayed 2 nights in March 2019

Exceptional service”

I was planning to propose to my girlfriend, and having stayed at the hotel before, I enquired on a special request to make my room extra romantic. The response was excellent! One of the hotel employee, Ms Vera, personally got back to me on the possible arrangements and liased with the relevant parties to help with my requests and within a day everything was settled and ready for my day of check-in. The end result was fabulous, my girlfriend and I loved the decorations done to the room up to the little details for a very personalised service. After our stay, I was surprised to be greeted by the manager, a caucasian guy(sorry I did’nt catch your name) to ask how did it went. It was heartwarming to know they cared even though I was not a VIP guest. Probably,it is thanks to the help from the hotel employees that I now have a fiancée. Once again, THANK YOU Novotel Mangga Dua Square for giving a memorable hotel stay for me and my fiancée!

Reviewed March 04, 2019

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Dear Muhammad, I’m beyond delighted upon reading this 5-star review. It surely sounds like you had a great experience with us. Thank you for describing your wonderful experience especially to mention our staff friendliness and professionalism especially to create some valuable service for your proposal event with your beloved. I would glad to share your review with our team as we strive to continuously maintain the quality of our services. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Responded March 27, 2019
Novotel Mangga Dua Hotel
10.0
Exceptional
Hendra from Indonesia
Family with teens
Deluxe Premier Twin
Stayed 1 night in August 2019

Great stay”

What stood out for me about this hotel is their service. The staffs were really nice & responsive. From concierge staffs, receptionists, restaurant staffs and the housekeeper, everybody seemed to be very dedicated. The hotel itself is huge and very modern. Not only they have a lush tropical styled swimming pool, but the addition of the koi pond is a game changer. What I think could be improved is the breakfast food. Though a wide array of food was provided, there were very limited vegan options and food was rather salty. We stayed for only a night after attending a wedding at the same hotel. Would love to come back.

Reviewed September 02, 2019

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Dear Hendra, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know that your overall experience was good, unfortunately there was 1 negative point that our team should highlight regarding the quality of breakfast. We deeply apologize for the inconvenience and for sure I would share this with our Food & Beverage team to prevent this happening in the future. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Guest Service Supervisor

Responded September 03, 2019
Novotel Mangga Dua Hotel
10.0
Exceptional
IE from Indonesia
Family with young children
Executive Deluxe 1 King
Stayed 1 night in May 2021

good serve,good hotel”

the staff is listening what you said. i get a room with an aircon broke,but i request to change room and they prepare with an instant.salute...good breakfast buffet,close to mall and famous and cheap seafood across the street.next i will back to stay here.

Reviewed May 19, 2021

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Dear IE, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Irene Asst.Front Office Manager

Responded August 23, 2021
Novotel Mangga Dua Hotel
10.0
Exceptional
Ronny from Indonesia
Couple
Executive Deluxe 1 King
Stayed 1 night in August 2020

Best swimming pool,”

Nice and clean room, location at mall mangga 2 square, easy to find resto and hawker food at night

Reviewed September 20, 2020

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Dear Ronny, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Irene Asst. Front Office Manager

Responded September 20, 2021
Novotel Mangga Dua Hotel
10.0
Exceptional
Jingjing from China
Business traveler
Executive Deluxe 1 King
Stayed 4 nights in July 2019

Good location, experiese”

Locate near Mangga dua mall. Taxi & friend easily find and meet. Reception gave an updated suite room because no smoking room is out. Breakfast in VIP lounge is so so. Foods are few but ok.

Reviewed July 28, 2019

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9.6
Exceptional
jenny from Indonesia
Business traveler
Deluxe Room 1 King Bed
Stayed 2 nights in December 2021

My review”

I stayed there for 5 nights. But, the 2nd day I stayed, the towel was half dryed. So I asked to change it. No worries. One of the light couldn't switch off so that I can't sleep comfortably. The bedcover also has a little bit of stain. But I didn't complain because I needed to go to doctor hurriedly. Overall the hotel is good n nice to stay.

Reviewed January 07, 2022

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Dear Jenny, Thank you for taking the time to tell us about your experience at Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arini Novianti Guest Service Manager

Responded January 21, 2022
Novotel Mangga Dua Hotel
9.6
Exceptional
Hendra from Indonesia
Family with teens
Deluxe Room 1 King Bed
Stayed 1 night in August 2019

great stay”

What stood out for me about this hotel is their service. The staffs were really nice & responsive. From concierge staffs, receptionists, restaurant staffs and the housekeeper, everybody seemed to be very dedicated. The hotel itself is huge and very modern. Not only they have a lush tropical styled swimming pool, but the addition of the koi pond is a game changer. What I think could be improved is the breakfast food. Though a wide array of food was provided, there were very limited vegan options and food was rather salty. We stayed for only a night after attending a wedding at the same hotel. Would love to come back.

Reviewed September 05, 2019

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Dear Hendra, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are delighted to know that you have an enjoyable stay start from your arrival as well as the room you stayed in. Thank you for your feed back in regards of breakfast variety,We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Guest Service Supervisor

Responded September 10, 2019
Novotel Mangga Dua Hotel
10.0
Exceptional
Leo from Australia
Business traveler
Deluxe Room 1 King Bed
Stayed 3 nights in May 2019

Good Business Hotel”

Everything is good. Room ok size and modern, breakfast very adequate, convenient location, clean!

Reviewed May 28, 2019

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10.0
Exceptional
Leo from Australia
Business traveler
Deluxe Room 2 Single beds
Stayed 3 nights in May 2019

Very Good for Business”

Nice hotel, good facilities, relatively large room, great swimming pool and above average food. A good choice if working in North Jakarta. Big mall nearby too.

Reviewed May 25, 2019

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10.0
Exceptional
Hazizul
Family with young children
Deluxe Room 2 Single beds
Stayed 1 night in August 2019

Superb”

Very friendly staff and superb hotel... thumb up... sadly we only stay for 1 night before heading to Bandung... A must come back to stay if in Jakarta.

Reviewed September 27, 2019

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10.0
Exceptional
marcel from Indonesia
Family with young children
Executive Deluxe 1 King
Stayed 2 nights in October 2021

Exceptional”

The best with cleaness, room, swimming pool, and restorant.

Reviewed October 25, 2021

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Dear marcel, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

Responded March 15, 2022
Novotel Mangga Dua Hotel
10.0
Exceptional
Iswandy from Indonesia
Family with young children
Deluxe Room 2 Single beds
Stayed 1 night in December 2018

Hotel with Good Location ”

Good Location, Good Price, Good Service, Good Swimming Pool, Good Restaurant, Good Food, Good Hotel and Good Shopping

Reviewed January 02, 2019

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10.0
Exceptional
Mouna from Indonesia
Family with young children
Executive Deluxe 1 King
Stayed 2 nights in June 2021

wonderfull stay”

very nice because the hotel was just next to the mall so it was quite convenient. we'd definitly come back! the food was great.

Reviewed May 11, 2022

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Dear Mouna, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Responded October 25, 2022
Novotel Mangga Dua Hotel
10.0
Exceptional
Martius from Indonesia
Solo traveler
Executive Deluxe 1 King
Stayed 2 nights in November 2020

Exceptional”

The hotel staff really helpful, and always give you the best service, and keep reminding you to wear mask if you forgot 😊

Reviewed November 28, 2020

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Dear Martius, Thank you for your feedback for our hotel. It is a pleasure to received the positive comment and motivated for us. We really see that your experience due your stay with us its really memorable and very comfortable and the service that you felt with our staff already make you fell welcomed and enjoyable. All your score and comment we already shared to our hotel team and we believe your comment its our teams spirit booster and encourage for us to keep give the best service and quality to all our guests. Thank you again and we will waiting you for your next stay with us. Best Regards, Lian Asst. Front Office Manager

Responded September 16, 2021
Novotel Mangga Dua Hotel
10.0
Exceptional
marcel from Indonesia
Family with young children
Executive Deluxe 1 King
Stayed 3 nights in May 2022

The best hotel”

Can try always to this hotel. Clean, and clean.

Reviewed May 14, 2022

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Dear Marcel, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Responded October 25, 2022
Novotel Mangga Dua Hotel
9.6
Exceptional
Leigh from United Kingdom
Couple
Executive Deluxe 1 King
Stayed 4 nights in March 2019

Good value for money”

Don't really know about location. Jakarta not really a tourist place. We were there for 4 enjoyable days but couldn't work the geography of the place, the traffic is chaos. This hotel has 2 rows of local eateries either side of the hotel which was great. Staff were very helpful. The room we stayed was very big. I'd recommended it.

Reviewed April 03, 2019

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9.2
Exceptional
Indri from Indonesia
Solo traveler
Deluxe Room 1 King Bed
Stayed 3 nights in December 2020

One of the Best”

The location is superb, the staffs are friendly and helpful, the room also nice and facilities are great. Love that it provides bathtub, it is basically one of the reason why I choose Novotel on the first place. Some of the drawbacks for me are basically can be considered as small matters by others, such as lack of refill for water, though whenever we asked they will give it to us, but it's kind of difficult not to be able to find any dispenser so we can refill our water freely anytime, and then the floor plan kind of confusing with lack of info regarding where to locate elevator and our room, so for people like me who unfortunately, not really good with ways, we can get lost (I actually got lost for real), and then, it is better for the housekeeping to check on the flushing system on the toilet, too, since mine couldn't work until being fixed by the engineers. As for COVID Protocol, the hand sanitizers are everywhere, and the staffs are wearing their masks, faceshields, and even gloves everywhere, the public area also being disinfected properly and regularly. for sure will go back and recommend Novotel to the others

Reviewed December 07, 2020

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Dear Indri, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Asst. Front Office Manager

Responded September 20, 2021
Novotel Mangga Dua Hotel
9.2
Exceptional
Bernadine from Indonesia
Couple
Deluxe Room 1 King Bed
Stayed 1 night in September 2021

2nd Home”

I spent 1 night staycation at Novotel for celebrating my husband's birthday. I really like the spacious room, the clean bathroom, the big TV (but bad connection). I love the bed, and the view to the sea (you can see Jakarta International Stadium is under construction from afar). The breakfast is just ordinary but I like the croissant. Coffee, nasi goreng, and other food are so-so. Love the hospitality of the staffs, though when I wanted to check in, nobody was ready in the receptionist. I love the homey long aisle to the room. The lift are plenty, I never queued for it. Overall it was a pleasure stay for the weekend,

Reviewed September 20, 2021

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Dear Bernadine, Thank you for your feedback and overall score for our hotel. I can see that during your stayed its meet your expectation even we do apologize for bad connection Tv issue that happened also with reception not appears when you came for check in, I already shared the improvement comment to department concern for our improvement. All your comment I shared with all hotel teams and I believe it will be motivated and improvement for our quality and service in the future to more better and to create your experience stayed memorable with us. Thanked again and we will waiting for your next stay with us. Best Regards Lian Asst. Front Office Manager

Responded September 20, 2021
Novotel Mangga Dua Hotel
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