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9.2
Exceptional
7,013 reviews
7,013 reviews
"Clean, comfy, quite, nice view of the fountain."
"Everything was clean and staff was super friendly and helpful."
"Location and facility are very convenient ."
"Staff are very friendly and helpful,location is very convenient,the room is huge,bathroom is very nice and the view of the sea relaxing"
"Spacious rooms, lots of dining options and the kids loved the fountains."
9.2
Exceptional
Location rating score
Okada Manila
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Manila Bay part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Luggage storage
Cash withdrawal
115 travelers have booked today.
Value for money | 8.8 |
Location rating | 9.2 |
Nearest airport | Ninoy Aquino International Airport (MNL) |
Distance to airport | 3.9 km |
What time is check-in and check-out at Okada Manila?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Okada Manila?
A stay at Okada Manila also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Okada Manila has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Okada Manila?
Start your mornings right, with the continental and buffet breakfast options offered at Okada Manila. Children can enjoy breakfast offered with an additional charge of 525 PHP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Okada Manila?
Okada Manila features on-site restaurants for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.
Can special events be hosted at Okada Manila?
Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Okada Manila. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.
Can business events be hosted at Okada Manila?
On-site venues and convenient event services make Okada Manila an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 3500 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at Okada Manila?
Okada Manila does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
What is the closest train, metro, or bus station to Okada Manila?
Asia World Interchange is the closest train, metro, or bus station, about 1.3 km away from Okada Manila.
What restaurants are nearby Okada Manila?
Okada Manila is located in Manila Bay, famous for good restaurants such as Harbor View, Cafe Ilang-Ilang and Oasis Garden Cafe.
What popular shopping places are close to Okada Manila?
Located in the Manila Bay area, Okada Manila is close to great shopping choices like SM Mall of Asia.
What are popular attractions near Okada Manila?
Guests at Okada Manila can easily visit Manila Ocean Park, Museo Pambata and Yexel's Toy Museum located in the Manila Bay area.
What popular natural sightseeing spots are close to Okada Manila?
Okada Manila is located in the Manila Bay area, which is famous for natural sightseeing destinations such as Realship Yacht Rentals.
8
"Clean, comfy, quite, nice view of the fountain."
Vanessa
|
27 March 2023
10
"Everything was clean and staff was super friendly and helpful."
MARIA
|
22 March 2023
8.8
"Location and facility are very convenient ."
GLORIA
|
25 March 2023
Okada Manila
Make everyday special with all that Manila has to offer with a stay at Okada Manila. Are you seeking the true Manila? Experiencing the best of the city's culture is easy with a stay at Okada Manila, located merely 8.6 km from Intramuros.
At Okada Manila, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Manila is made even more convenient with the taxi, car hire and shuttle services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Okada Manila.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Okada Manila are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Okada Manila are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at Okada Manila. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and casino.
Enjoy the countless activities offered at Okada Manila. A relaxing end to every day is possible with a visit to the hot tub and salon. Don't forget to make a visit or two to the hotel's pool. At Okada Manila, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.
Reasons to stay here
Compared to other accommodations in Manila, facilities here are rated higher than 99% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 99% of other accommodations in the city.
Past guests love the staff and service here, rating it above 98% of the other accommodations in the city.
9.5
Swimming Pool
21 mentions
Housekeeping
17 mentions
Food & Dining
8 mentions
Breakfast
7 mentions
9.2
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
In line with IATF Resolution No. 2(s.2022) allowing the entry to the country of unvaccinated, partially vaccinated or those whose vaccination status cannot be independently validated, the presentation of proof of full vaccination shall no longer be required upon check-in. Additionally, wearing of face masks and/or personal protective equipment is voluntary for hotel guests and employees.
Show reviews that mention
Highly Recommended!!!!”
Thanks, Okada Manila for a very wonderful and relaxing experience. This is my first time in Okada and our group, especially my mother, are glad to have celebrated a special occasion at this hotel. They upgraded our room from Deluxe to Premium and were very generous enough to prepare a birthday setup for my mother. I've stayed at a few hotels here and abroad, but so far Okada Manila is now at the top of my list for their super service and amenities. It's very pricey compared to others but every penny you pay is worth the experience. I highly admire all their staff for their very warm welcome and awesome customer service. They greet you everytime and are very happy to assist you. Staff are available in every area so you don't feel lost or you can always reach out if you need assistance. They greet you always with a smile. Kudos to all the staff of this hotel! They value the cleanliness and safety of all the guests because they implement strict health protocols. If you are on a budget, you can also order food outside via grabfood. They have a designated area (lower ground) where you can pick up your orders. For a cheaper alternative too, they have Jollibee at the lower ground - near the fountain area. Take note that they also require a 5,000 deposit during checkins. You can pay in cash, which will be given back after checkout or pay in credit card, which will be credited back after a week at most. I also like their express checkout. It's super convenient especially if you are in a hurry. Highly recommended and I will definitely go back soon with my friends.
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Thank you for the outstanding review and recommendation, Miravit! Belated happy birthday to your Mom! Thank you for choosing Okada Manila to celebrate such special occasion. We work very hard to ensure we provide the best and most memorable experience to each guest and we are delighted to learn that this reflected in your last visit. We are also pleased that you enjoyed your stay and the room upgrade to one of our luxurious room. Thank you once again, and we hope to celebrate another special occasion with you in the future!
one night only”
I booked a one-night stay at Okada because I wanted to be closer to the airport for my flight back to Melbourne. I was so impressed by the hotel- the design, architecture, the cleanliness, the staff, basically everything! It is quite expensive but You get what you pay for! Thanks to MJ, the staff who helped us check in. He was genuinely helpful and very professional. I just felt pampered overall by everyone. I had room service too which was great! The staff on ground floor also helped us so much with our luggage which we stored after check-out. Before we went to the airport for our flight, I had to fix my luggage as I still had a lot that were in small bags and had to put them in my luggage and my partner's luggage. Although we already checked out and this was around 5.30 pm (check out time is 12 noon), the staff still helped us and stayed with us to lift my heavy luggage and open the, close them and repeat, until we finally booked a Grab car to take us to the airport. It also felt so safe with all the security, police, and i think there was swat as well. there were different teams and it was so strict going in, with police dogs sniffing the car too. I really felt safe overall and I was treated exceptionally well. very organized hotel. I give you 10/10. thank you for the experience!
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Splendid New Year's Day celebration.”
We had a marvelous time during our stay at Okada Manila, Safety protocols were strictly implemented for the benefit of each and every guests, there were disinfectant stations upon landing at the hotel entrance. Donna and EJ from the Frontdesk was admirable and provided us with first-rate assistance. They ensured that we're able to complete the required swab test and with the flawless procedure and system they have in place, we're able to check-in to our room right on time. The room was spacious, clean, and santized. The hotel restaurant have a wide array of menu that gave us a lot of options. Undoubtedly this is the place where you'd want to celebrate your family's milestone and relax.
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Thank you for taking the time to share your recent experience, Karen! We are delighted to hear that you loved your stay at our luxurious hotel room as much as our other guests do. We take our guests’ safety with utmost importance, and we are glad that you felt safe throughout your stay. We are also pleased that you enjoyed our wide selection of remarkable dining options and appreciated our state-of-the-art facilities. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Donna and EJ of Front Office. We look forward to welcoming you back and providing you with an even more memorable stay in the future!
Unforgettable Amazing Birthday Experience with Okada Manila”
I chose to book one night stay at Okada Manila to give my beloved husband a surprise on his birthday. Mr. Melvin Villanueva warmly welcomed and accommodated our registration and told us that our room was upgraded by Miss Danica to an executive suite room. Mr. Melvin was so kind to take the birthday decorations from my daughter to be set up in the room. After a delicious lunch at Goryeo the Korean restaurant inside Okada around 3 pm, we went back to reception, Mr. Melvin introduced us to Miss Danica Santos, assistant front office manager. She let Mr. Melvin to assist us around the hotel spa and pool. Afterwards, Miss Danica and Mr. Melvin assisted us to check in our room. The executive suite room was the biggest and most amazing room we have ever stayed. My husband really had an unforgettable amazing birthday experience with Okada Hotel including the delicious Medley dinner buffet and the fountain. Our deepest gratitude to Miss Danica and Mr. Melvin for their excellent service!
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Belated Happy Birthday to your husband LILY! We are more than happy to have made your celebration a memorable one through our surprise treats. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Danica and Melvin of Front Office and Guest Services Team. Once again, thank you for choosing Okada Manila in celebrating your dad's special day. We can't wait to welcome you and your family back and hear how your experience will turn out! See you soon!
Highly recommended”
Safety and security is very important to us and we were impressed from the time we arrived on the property. There are visible staff everywhere you go, on each entry/exit point, every floors, basically everywhere. And the amenities and facilities are superb and world class. We didn’t have to go out because everything we needed are already there, like the restaurants, store, the gym and the best of all, the spa and pools. We highly recommend the hotel and will surely come back when we visit the Phils again. We thank you also for upgrading our deluxe room to junior suite which is really cool and with the view of the fountain. We really loved it. I just forgot the name of the front desk staff that assisted us and oriented us to the room but really appreciated all his help since we just came from a very long trip. Great food choices, world class entertainment and friendly staff, exclusive use of amenities to guests and so forth. Great stay and experience for us ❤️❤️❤️
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Thank you for the outstanding review and recommendation, JOCELYN! It is with great pride and honor to be regarded as the highly recommended hotel by one of our valued guests. We take our guests’ safety and security with utmost importance, and we are glad that you felt safe throughout your stay. It makes us proud to hear that you were impressed you found our services and facilities world class. Our luxurious hotel rooms and lavishly designed interior are just among the features that we take pride in, and we're glad to hear that you loved the upgrade to our Junior suite with the view of the fountain. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our front office team. We look forward to welcoming you back and providing with you an even more extraordinary experience.
One of the Best!”
The moment we enter the hotel lobby, its already such a great feeling, its grand, luxurious, neat, clean and very accomodating staff in every department. When we checked in alliana from the guest service make us feel so welcome by doing all the effort to make sure our stay will be more memorable. Thank u for showing us what is the real customer service. Aside from that from receptionist, bellboy, security guards,managers, supervisors, waiters, u nailed if guys big thumbs up for keeping up the standard of ur hotel. Definitely will be back soon as we have the chance. Thank u so much for everything we love our stay.
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Thank you for sharing your positive feedback, Patricia! It is our pleasure be regarded as one of the best hotels. Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Alliana of our Guest Services team. Thank you very much and we look forward to your next visit so as to provide you with an even more extraordinary stay here in Okada Manila.
Worth it! Superb stay!! Excellent staff service!!!”
Celebrated my birthday at Okada. Reserved 2 rooms and got a surprise room upgrade!! Mr. Yusep and Mr. John Paulo/ Pau ensured that our stay will be memorable!! They prepared our room in advance, greeted me on my birthday, gave treats and a personalized note. They also gave their contact details if ever we need anything. Plus their staff are all beautiful and good looking!! Hahaha. Amenities are top notch, service is one of a kind!! they are also true to their 3T program: True Clean, True Safe and True Heart!! They are very equipped, trained and ready to serve all guest in this covid pandemic times. Rooms are sanitized and sealed for our protection! Super enjoyed our stay!! Will definitely be back!! Thanks Okada for understanding my frustration during check in and replacing it with an unforgetable stay!!! Such a treat!! :)
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Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, Joan! We are elated on hearing how we were able to make your birthday staycation at Okada Manila an extraordinary one. We work very hard to ensure we provide the best and most memorable experience to each guest and we are delighted to learn that this reflected in your last visit. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Yusep of Guest Services and Paulo of Concierge. Thank you once again, and we hope to celebrate another special occasion with you in the future!
Amazing experience! ”
We had a free room upgrade maybe bcoz of the late check in, though we still waited for 45mins to an hour for the room to be cleaned. They are also very accommodating to our needs since we had some frozen foods and they didn’t hesitate to store it in the kitchen’s freezer. Staff were also very nice and polite and they also have smiling faces whenever we pass by. The room was Superb! It was indeed worthy of a 5-star rating and we are looking forward to be back again. Thank you for the wonderful stay, OKADA Manila!
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Thank you for the great review, Fitzky! We are elated to know that you had a worth remembering vacation during your stay here in our hotel. We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this reflected in your last visit. It is our pleasure to know that you loved the room upgrade to our Grand Deluxe room. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team. We look forward to welcoming you back and providing with you an even more extraordinary experience in the future!
Best hotel”
Great service!!!! We super love our overnight stay. Super accomodating staff!!! were super comfortable talking to them. Theyre super kind!!! they gave us a free upgrade to their newly opened crystal wing.. with best view of manila bay. Room was sooo high tech, we were woah!! super amazed. Amenities too were super great. It was raining when we visited... outdoor pool was closed but they have indoor pool that opens during inclement weather. They also have a huggge fountain. Will definitely be back!!!!
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Thank you for sharing your positive feedback, Tryphina! It is our pleasure to be regarded as one of the best hotels. We are also happy to know that you loved the room upgrade. We're elated to hear that you found our services exceptional. Our team members are ambassadors of the true Okada Manila hospitality service and we thank you for reminding us of their dedication in delighting our guests. We look forward in welcoming you back again here in Okada Manila!
Fantastic Hotel & Staff”
We were amazed at the attention to detail, the fantastic staff from the front desk to the cleaning staff. A special note for going the extra special service for us are the concierge staff, the Medley Buffet manager and staff and the Spa staff really made the experience at the Okada wonderful. We enjoyed the Fountain Show it was very well done. The security staff added to the comfort and safety for our stay. We highly recommend when traveling to Manila to stay at the Okada for an exceptional experience. Thank you Okada staff! See you all next visit. Grant
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Thank you for sharing your wonderful feedback, Grant! Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team especially to the Front Office, Concierge, Medley Buffet, Retreat Spa and the Security Team. Moreover, we take our guests’ safety and security with utmost importance, and we are glad that you felt safe throughout your stay. We are also delighted to know that you enjoyed the magnificent Fountain shows as much as our other guests do. We are more than happy to have made your visit a memorable one. We will make sure to continue the true Okada Manila hospitality service. We look forward to welcoming you back here and providing you with an even more extraordinary experience. Ivaylo I Vice President of Hotel Operations, Okada Manila
Okada Hotel Better Than any hotel in Las Vegas”
The best hotel. Excellent in customer service. The place is extremely clean. Food room service for our dinner and breakfast was served Hot , delicious , tasty, and the spread will make you more hungry. The rooms size is perfect, very very clean. Better than Belagio, MGM, Ceasar Palace in Las vegas. . I have been to las vegas , stayed and played their more than 200 times. Okada is 6 stars.
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Thanks Okada!”
Best Hotel in PH! All of the staff are very accomodating and professional, on the sanitation and cleanliness its also perfect, from the entrance of the hotel up to your room all things are sanitized and organize!, Our room got upgraded, thanks to Jeric Parica! who assist us and tell us some good places to go to in the venue. Also the room we got has many functions in just a tap to the rooms tablet you can control the curtains, lights and etc! Will definitely book again!
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Thank you for sharing your positive feedback, Carlo! It is our pleasure to be regarded as one of the best hotels. We take pride in incorporating modern technology to further enhance the overall experience of our guests while ensuring to personalize our services. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Jeric Parica of Front Office. We look forward to your next visit so as to provide you with an even more extraordinary stay here in Okada Manila.
The Best of the Best in Philippines Hotels.”
We really enjoyed our stay at this fantastic hotel because the rooms are what you dream about. Our rooms has a Jacuzzi bathtub facing the fountain lake. What a view especially watching at night the water fountain show below while getting a water massage from the Jacuzzi. I won't even mention the the swimming pool facilities. I'm telling all my friends not to go abroad for a vacation. They can go to Okada and get the same relaxing break by staying here in our on backyard. Saving money on airline tickets and the hassle of flying. Actually, I booked a room with the hotel on their on going promo and was upgraded by Michael Cruz because my room was not yet ready on time. What a thoughtful front desk person and the rest of the hotel staff were excellent.
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Nothing makes our work more worthwhile than hearing such great responses from our guests, Andree! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable moments for our guests. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Michael of Front Office for ensuring you had a comfortable stay with us. We are elated to know that you loved the complimentary suite upgrade and adored our luxurious hotel room with a stunning view of the fountain. Moreover, we are elated that you had a truly relaxing experience while watching the show in the comfort of your in-room jet tub. It is also our pleasure to learn that you enjoyed your visit to our spacious and world-class pool. It will always be our pleasure to welcome you back, and we do hope to see you again as we continue to open even more exciting and extraordinary offerings this year!
It's a blast!”
My wife and I had a wonderful stay at Okada Manila. It was a surprise birthday treat for my wife and we enjoyed every minute of our stay. When we arrive, they observe the quarantine protocols and made sure we had a safe stay. We were upgraded to a suite room and even prepared a birthday banner and a complimentary cake for my wife. We enjoyed the outdoor pool facing by the bay and even allowed us to access the famous Cove Manila indoor beach pool! The food are of high quality and at very reasonable prices. The staff are very accomodating and shout out to Ms. Alianna Joaquin who greeted us upon arrival and even accompanied us in the room. She made sure our stay will become memorable. We will surely stay there again in the future. Thank you Okada!
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Belated happy birthday to your wife, ferdinand! Thank you for choosing Okada Manila to celebrate such special occasion. We take our guests’ safety with utmost importance, and we are glad that you felt safe throughout your stay.We work very hard to ensure we provide the best and most memorable experience to each guest and we are delighted to learn that this reflected in your last visit. We are also pleased that you enjoyed your room upgrade into one of our luxurious suite. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Alianna of Guest Services. Thank you once again, and we hope to celebrate another special occasion with you in the future!
Exceptional”
Okada Manila is the perfect place to stay! The best hotel in Manila based from my experience! Was upgraded to Manila Bay Suite. Room was so huge and clean as well as their amenities. Hotel staff were all kind, friendly and accommodating. Food was great from both Medley Buffet and Kiapo. My daughter enjoyed PLAY! Fountain show was spectacular! I highly recommend this hotel. Really enjoyed our stay. Will most definitely come back.
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Thank you for the wonderful feedback,Jose! We are glad to hear that you had an enjoyable stay with us. It is our pleasure to know that you loved the room upgrade to our Manila Bay Suite. We are also glad that you enjoyed the stunning The Fountain, which is only one of our many great attractions here in Okada. We're elated to hear that you found our services exceptional. Our team members are ambassadors of the true Okada Manila hospitality service and we thank you for reminding us of their dedication in delighting our guests. We can't wait to welcome you back and hear how your experience will turn out! See you soon!
Birthday @OKADA”
The hotel is superb. Staff were accommodating and polite. Facilities cleanliness safety and health protocols were strict. But maybe due to holiday season and hotel was almost fully booked that time 12/29/2021 the room services were slow.. you'll wait 20-30mins. One time i asked for the plate and utensils for my son's bday cake. It took them more than 30mins we had to eat on a box cover. . But its ok.. still its superb..
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Excellent costumer service! ”
That was our third stay in Okada with my husband. The amenities and facilities are getting better and better every time but the customer service is constantly excellent! I give credit to Taka who toured us around the hotel and made us feel at home. He was very polite and friendly, one of the best staff in the hotel! I love the coral swimming pool especially the sunset view and the floating sun beds. I also like to commend the attentive driver of the golf cart who drove us every morning to the breakfast buffet restaurant, since my husband has ankle injury. He anticipated the need without even asking him to do so! I recommend it to my friends here in Sweden and I'll definitely coming back there!
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Thank you for your positive and marvelous review and recommendation, Mayline! We are glad that you found time to experience Okada Manila's hospitality service first hand. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Taka of Guest Service and to our transportation department. We look forward to your next visit so as to provide you with an even more extraordinary stay here in Okada Manila.
Honeymoon / First Valentine's Day Celebration”
Stayed here on Valentine's Day. Superb for fast checked-in. Superb also on clean room and facilities. We stayed in Coral Wing and we love the view. Thanks for the recommendation of your staff, Ms Nina Campos. Though the only cons are: the lobby is far from the parking space and there are limited selection of restaurants especially at the morning. Overall, we enjoyed our stay and hoping to come back again soon. :)
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This hotel set the bar high! ”
Okada is very generous to their guests. I requested for a little something for my daughter’s birthday and received not only a free cake but a free upgrade to executive suite with a lovely view of the fountain. (Thanks Ms Melody!) The room is big and high tech with in room touch control. Also, loved the spacious bathroom and jet tub! Everything was perfect from the email reply, checking in, & courteous staff. We have an infant and they setup a crib free of charge. The breakfast buffet was grandiose. Definitely the best staycation ever! Please do note that valet service is free of charge for check in guests. We weren’t informed and paid the fee. We were then refunded. Expensive but worth it! Will definitely come back!
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Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, Sonia! We are elated on hearing that you loved the room upgrade and sweet surprises for your daughter. It has been our utmost pleasure to have you stay in our hotel. Okada Manila takes great pride in providing you with our unique brand of hospitality in a world-class setting, and your visit is deeply appreciated. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Melody of Front Office. Thank you once again, and we hope to celebrate another special occasion with you in the future!
Best Staycation Ever”
There was a long line in the check-in counter since it’s peak season but staff were helping each other to accommodate everyone and gave same treatment. Good for Okada as business is picking up. We had a great time. We stayed in Junior Suite and my kids enjoyed their bubble bath in the whirlpool. The room is big for 3 pax and can accommodate more. The hotel is so big, a lot of stores and restaurants to go to. There’s also Jollibee for the kids. I don’t mind doing a long walk as I enjoy the view. We also received a cake courtesy of Okada for their 5th anniversary upon entry in our room. Everything is high tech. Definitely a worth staycation that you and your family or friends have to experience.
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Thank you for your superb review, Maricar! We strive to create an atmosphere that blends luxury and comfort, while incorporating modern technology to further enhance the overall experience of our guests. Our luxurious hotel rooms and lavishly designed interior are just among the features that we take pride in, and we're glad to hear that you loved them as much as our other guests do. We can't wait to welcome you back and hear how your experience will turn out! See you again soon!