OYO The Royal Hotel
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Quayside part of Newcastle upon Tyne, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Newcastle Airport. This 3-star property features restaurant to make your stay more indulgent and memorable.
Car park
Free Wi-Fi in all rooms!
Luggage storage
Bicycles
Bar
Laundry service
Room service
It is okay”
Positive: Staff was very friendly and helpful, it was clean, kettle and tea in the room, soap and towels, room nice, tv, wifi was there, beds comfortable Negative: Location pretty far from the city, area a bit shady, walls thin, bathroom a bit old
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Thank you for your valuable feedback, Lisa! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava
location”
I used the hotel previously and I did not wish to stay in Newcastle. The bed was splendid but I do not know what happened about breakfast. I am under the impression that the kitchen is shut.
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Thank you so much for the wonderful rating, Fabienne! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Jane!
Stay clear ”
Don't go to this place
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Hi, Joe! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
Acceptable”
Needs a lot of work to be regarded as a credible hotel. Nice person at the reception
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This is not the experience we would like you to have, We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Olivia!
Terrible dated place ! Avoid unless you are desperate”
When we arrived we were shocked at how unwelcoming and shoddy the reception area was. When we got to our room we were both shocked by the out dated décor and how chilly it was. There was an outdated pink bathroom suite with a cracked broken front bath panel. The toilet seat was crudely attached to the toilet and looked unsightly. There was a damp patch on the wall and one of the beds covered the radiator making it difficult to radiate any heat. The TV had a condemned sticker on it from September 2019 and when I went downstairs to say it didn’t work A replacement TV was located but then it took a while to find an extension cable to enable us to plug it in. The TV was placed on a trolley as the aerial wouldn’t reach otherwise. However, the TV was only able to receive BBC 1 and BBC2 on Saturday evening and the wouldn’t receive a signal at all. I feel it needs updating to a higher standard as the pictures on the website portray the hotel in a different light. Avoid!!!!
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Sorry for the unpleasant experience you had with us, Simeon! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Alex
Lovely, lovely staff.”
Very cosy atmosphere both in our room and in the pub downstairs. All of the staff were very friendly and helpful - even when I accidentally overslept and ended up checking out later than planned, they were all still very patient and kind. Lovely stay, thank you!
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Thank you for sharing your seamless experience, Elizabeth! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Ammy.
Very happy all round”
Close to where I wanted to be free parking a bonus
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Thank you so much for the wonderful rating, Duncan! It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ammy.