Shangri-La Hotel Dubai

Sheikh Zayed, Trade Center 1, Sheikh Zayed Road, Dubai, United Arab Emirates, 75880 - See map
Free Wi-Fi
8.9
Excellent
/10
(939 reviews)See what guests said
View39
Housekeeping18
Breakfast9
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Shangri-La Hotel Dubai

"I’ve stayed here for the last three years so that’s says how much I like the Shangri-La Dubai ."

FRANCIS - 18 January 2020

Horizon Executive Room - Guestroom Shangri-La Hotel Dubai
Lobby Shangri-La Hotel Dubai
Lobby Shangri-La Hotel Dubai
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Popular landmarks
Burj Khalifa 1.26 km
The Dubai Mall 1.31 km
Dubai Aquarium & Underwater Zoo 1.43 km
The Dubai Fountain 1.49 km
Dubai Creek 6.85 km
Wild Wadi Waterpark 11.35 km
Burj Al Arab 11.49 km
Ski Dubai 12.56 km
Dubai Miracle Garden 16.72 km
Atlantis Aquaventure Waterpark 17.37 km
Nearby landmarks
Ikandy 30 m
Derby Art Gallery 250 m
Zyara 430 m
Financial Center Metro Station 460 m
The Empty Quarter 530 m
Alif Art Gallery 700 m
Coca-Cola Arena 810 m
Shakespeare & Company 870 m
City Walk 910 m
East Wing 930 m
9.0

Excellent

Location rating score

Exceptional location
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
What guests are saying:Read all 939 reviews
Exceptional cleanliness
9.2 rating for cleanliness
Exceptional service
9.0 rating for service
Excellent facilities on premise
8.9 facilities on premise
Excellent comfort
8.9 room quality and comfort

Hotel was fantastic from start to finish of our holiday, the facilities are very good and the staff are excellent, you won't be disappointed

Mark | 15 October 2018

it was in a fantastic location and there is a lovely pool for the children and the staff were always smiling.

Mandy | 09 January 2020

Excellent location with very efficient and friendly staff.

John | 28 November 2019

Staff very attentive to your every need.

Angela | 29 August 2018

Excellent customer service.

Angela | 29 August 2018

  • 460 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Dubai every 1 minutes on Agoda.com
Value for money8.3
Distance to city center5 Km
Location rating9.0
Nearest airportDubai International Airport (DXB)
Distance to airport10.7 km

Rooms available at Shangri-La Hotel Dubai

Excellent
Room comfort & quality
8.9
Horizon Deluxe Room 1 King
Horizon Deluxe Room 1 King
...
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    One Bedroom Suite
    One Bedroom Suite
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      Deluxe Seaview 1 King
      Deluxe Seaview 1 King
      ...
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        Horizon Executive Room
        Horizon Executive Room
        ...
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          Deluxe Burj Khalifa View 1 King
          Deluxe Burj Khalifa View 1 King
          ...
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            Deluxe Seaview 2 Twins
            Deluxe Seaview 2 Twins
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              Horizon Premier Room
              Horizon Premier Room
              ...
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                Deluxe Burj Khalifa View 2 Twins
                Deluxe Burj Khalifa View 2 Twins
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                  Premier Room
                  Premier Room
                  ...
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                    Horizon Deluxe Club Room with Lounge Access
                    Horizon Deluxe Club Room with Lounge Access
                    ...
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                      What people love about Shangri-La Hotel Dubai

                      • 8.4
                        Excellent
                        Location
                        "About 15 minutes from airport, free shuttle to Dubai mall every hour!"

                        Minori | 15 March 2018

                      • 8.4
                        Excellent
                        Location
                        "Walking distance to restaurant,supermarket, metro station!"

                        Minori | 15 March 2018

                      • 8.8
                        Excellent
                        "Privacy, facilities, service that goes the extra mile."

                        Satish | 30 August 2018

                      Property ranking|Compared to 2,523 Dubai properties
                      See all rankings
                      Room comfort score
                      8.9/10
                      Service score
                      9.0/10
                      Cleanliness score
                      9.2/10
                      Location score
                      9.0/10
                      Better than
                      99
                      %
                      of Dubai properties
                      Better than
                      98
                      %
                      of Dubai properties
                      Better than
                      98
                      %
                      of Dubai properties
                      Better than
                      97
                      %
                      of Dubai properties
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                      Overall rating:
                      8.9
                      Excellent
                      939 reviews
                      Cleanliness
                      9.2
                      Facilities
                      8.9
                      Location
                      9.0
                      Read all reviews >
                      What travelers say they love:
                      We stayed at the hotel during Ramadan and got a very interes...
                      Anna-Katharina from Switzerland
                      Solo traveler
                      More about Shangri-La Hotel Dubai

                      More about Shangri-La Hotel Dubai

                      Centrally located along Sheikh Zayed Road, 10 minutes’ drive from Dubai Mall and Burj Khalifa, this 5-star Asian themed property boasts two swimming pools, an extensive health club and spa, free Wi-Fi and eight restaurants and bars. The 302 guest rooms and suites incorporate geometric design patterns and feature free Wi-Fi, working desks and a fully stocked minibar. The property offers a range of sophisticated dining options through the eight restaurants and bars to suit all tastes. Spend an evening at ikandy ultralounge with incredible views of the Burj Khalifa which blends poolside bliss with signature cocktails, flavored shisha and delicious light bites. The state-of-the-art health club features a fully equipped gym of cardiovascular and weight training systems as well as squash and tennis courts. The holistic CHI, The Spa at Shangri-La offers treatments inspired by the art of traditional Chinese medicine, embracing the principles of vitality, fitness and beauty as the keys to achieving inner balance and well-being.

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                      Most talked about facilities

                      Swimming Pool
                      32 mentions
                      Breakfast
                      26 mentions
                      Housekeeping
                      25 mentions
                      Food & Dining
                      17 mentions

                      What they offer

                      8.8
                      Excellent
                      "Professional, good amenities and service, nearby dubai mall ..."

                      Michael | 31 May 2018

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                      Nearest essentials

                      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                      Food and dining

                      Nearby restaurants

                      Arabic cuisine
                      Arabic cuisine
                      Nine7One
                      2.6 km Arabic, Asian, Gluten Free
                      Al Khayma at Dubai Marine Beach Resort
                      3.1 km Arabic, Halal, Lebanese
                      The Market Place
                      4.4 km Arabic, Asian, Halal
                      British cuisine
                      British cuisine
                      The Ivy
                      1.5 km British, Contemporary, European
                      Titanic
                      5.4 km British
                      Legends
                      7.2 km British, European, Halal
                      Mediterranean cuisine
                      Mediterranean cuisine
                      The Kana Cafe
                      2.4 km Mediterranean
                      Level Seven
                      3.4 km Mediterranean
                      Baku Caspian restaurant and cafe
                      4.6 km Mediterranean

                      What's nearby

                      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                      Property's guest policies

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                      Some helpful facts

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                      Property announcements

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                      Reviews of Shangri-La Hotel Dubai from real guests

                      Provided by verified guests of Agoda
                      8.9
                      /
                      10
                      Cleanliness9.2
                      Facilities8.9
                      Location9.0
                      Room comfort and quality8.9
                      Service9.0
                      Value for money8.3
                      High score for Dubai
                      Rating
                      9+ Exceptional (342)
                      8-9 Excellent (140)
                      7-8 Very Good (84)
                      6-7 Good (35)
                      <6 Below Expectation (40)
                      Time of the year
                      Mar - May (148)
                      Jun - Aug (145)
                      Sep - Nov (160)
                      Dec - Feb (188)
                      Don't miss out!Users are booking a place in Dubai every 1 minutes on Agoda.com
                      All guests (939)
                      All languages

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                      Showing 641 verified guest comments
                      12345
                      9.0
                      Exceptional
                      Rick from Canada
                      Couple
                      Stayed 2 nights in August 2012

                      Great location, facilities and services”

                      Great bed, gym and amazing breakfast buffet

                      This is a luxury hotel good for both business travelers and sightseers. It's located on Sheikh Zayed road (the main highway in Dubai, is close to the metro, and allows for easy access in taxis to all areas of Dubai. It's only 15 minutes from the airport and 5 minutes by taxi to the Dubai Mall and the Burj Khalifa. It's not very close to the beach if you're looking for a beach holiday, but they have a nice pool at the hotel. Unfortunately, Dubai is not a city designed to explore by walking (too hot and spread out). However, taxis are very cheap so you can take them everywhere. The concierge was very helpful, and the staff were friendly and efficient for the most part. For the turndown service, one night the staff only turned down the bed on one side (for one person) which was odd. Also, the cleaning staff entered our room to clean it one morning even though we put the do not disturb sign on the door while we went for a swim in the pool. Highly recommend the Desert Safari Tour that is located next to the concierge in the lobby of the hotel. Overall, if you're looking for a luxury hotel to stay in while you're in Dubai this is a good option from the many luxury hotels Dubai has to offer.

                      Reviewed August 21, 2012
                      9.3
                      Exceptional
                      kong from Malaysia
                      Couple
                      Stayed 2 nights in August 2012

                      best value for a top hotel”

                      excellent service, great location and nice breakfast

                      compared with other hotels in Dubai, we found the service second to none. I was upgraded to a lovely suite at reasonable cost which made our stay much more satisfying. The location on sheikh zayed road makes it convenient for us to go anywhere in Dubai. The staff were friendly at the bar, lobby and at breakfast each morning. I will definitely consider staying at the Shangri-La next time I am in Dubai.

                      Reviewed September 11, 2012
                      10.0
                      Exceptional
                      Allison from Hong Kong
                      Family with teens
                      Stayed 2 nights in June 2018

                      Great Location, friendly staff and great rooms and pool. ”

                      We really enjoyed our stay here at the Shangri La Hotel Dubai. Although not our first stay in Dubai it was our first stay at this hotel. Room was spacious and we were given an upgrade on arrival to a bigger club lounge room. The lounge was wonderful, plenty of options of food for breakfast, afternoon tea and evening snacks with drinks. My only complaint was our daughter aged 15 years wasn't allowed in the club lounge for cocktails due to alcohol. As I said before we have stayed in different club lounges in Dubai before and our daughter has always been allowed in during cocktails hours. The reason we were told was due to licensing laws for this hotel. But we could have drinks in the restaurants and by the pool with her so really didn't understand why she couldn't join us for happy hour! Anyhow we still enjoyed our stay and our daughter enjoyed the two hour peace and quiet and free run of the hotel room during this time!

                      Reviewed July 25, 2018

                      Dear Allison, Thank you for taking your precious time to write and share your experience on Agoda. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager

                      Responded July 25, 2018
                      Shangri-La Hotel Dubai
                      9.7
                      Exceptional
                      Maria from Indonesia
                      Couple
                      Stayed 5 nights in March 2012

                      Very lovely hotel”

                      Cleanliness and how friendly the staff are

                      it was our first time in dubai to attend the art dubai. we picked shangri-la because it's already well known internationally, even though the location is a bit far from where the art exhibition was held. however, as what we expected the bedroom suite was big and luxurious, it was also clean. we had a wonderful experience, except for the car/van we requested to pick us up from the airport. for a nice hotel like that, i expect the transportation also suites the hotel well. we travelled with 8 other people, and there's another time where we had to get a large van. since time was crucial so we figured to ask the hotel to book us a van, hoping that it'd be something slightly better as we mentioned to them about getting something slightly different and better than the one they sent to pick us up. turned out, it was a lot worst. not only that the a/c felt like a heater and an overheated engine. the driver couldn't find the destination, got nervous and almost got us in a car accident. we didn't file the complain through the hotel, bcs it was late by the time we got back, everyone was already traumatize and hungry. we ended up not going to where we should be going bcs we were terribly late and went back to the hotel and ate at the chinese restaurant there instead.

                      Reviewed May 29, 2012
                      9.0
                      Exceptional
                      Maria from Indonesia
                      Couple
                      Stayed 5 nights in March 2012

                      Wonderful n Lovely Hotel”

                      great service, friendly staff and cleanliness

                      the hotel definitely meet our expectation as we picked this hotel because of the reputation, even though we came to see the art dubai and could've stayed at the jumeirah area. the room was clean and very friendly staff who's willing to take the time to have a small chit chat about where to go in dubai. the only thing that the hotel could improve is the transportation, as the van they sent to pick us us from the airport definitely didn't meet our expectation as the shangri-la standard. other than that everything was great.

                      Reviewed May 29, 2012
                      9.2
                      Exceptional
                      KARL from India
                      Couple
                      Stayed 4 nights in December 2017

                      Exceptional quality and service ”

                      My wife and I stayed at Shangri-La Dubai for our 15th anniversary. From checkin to checkout, the hotel staff ensured the trip was a memorable one. We were welcomed with an anniversary cake and a beautiful swan folding with rose petals which was quite unexpected. The hotel also surprised us with a cake the next for my wife’s birthday. The staff were welcoming and courteous throughout our stay. Breakfast was fabulous and the live counter staff ensured our orders were delivered to perfection. Even the gentlemen who stands at the entrance made us feel welcome ensuring we had a few tips on getting around. I’d have to place this hotel near the top of the several hotels I’ve visited across Europe and Asia when it came to customer service.

                      Reviewed December 24, 2017

                      Dear Karl, We would like to thank you for your stay at the Shangri-La Hotel, Dubai and for posting your excellent comments on Agoda. Your positive feedback about our excellent service from our colleagues is very much pleases and encourages our entire team to continue working hard to keep exceeding guests’ expectations. It's guests like you that make our job wonderful and we are looking forward to welcoming you back again during your next stay with us. We look forward to welcoming you and your friends back to Shangri-La Hotel, Dubai soon and please let us know if we could be of any assistance to you. Yours sincerely, Nicolas Chammaa, Resident Manager

                      Responded July 25, 2018
                      Shangri-La Hotel Dubai
                      9.0
                      Exceptional
                      Rick from Canada
                      Couple
                      Stayed 2 nights in August 2012

                      Luxury hotel in the heart of the financial center”

                      Room size, confortable bed, great facilities, and fantastic breakfast buffet

                      First stay at the Shangri-La Dubai. It didn't disappoint! Wonderful rooms with a very comfortable bed and lots of space to put your things. A wonderful line of toiletries provided (L'Occitane products)in the bathroom. We were on the 32nd floor with an ocean view. Although the view is pretty spectacular the ocean is quite a ways away so you see more buildings and desert than ocean. We arrived around 4 am and were pleased to be given an early check in (we entered our room around 6am). Although grateful for the early check in it was odd that they made us wait for close to two hours before they let us into the room. The breakfast buffet was simply fantastic. A wide selection of a variety of foods and drinks; this buffet truly has something for everyone. Either book a room that includes breakfast or indulge yourself while you are there at least once. Good gym and business center, although $1.30 USD per page you print in the business center is a little steep.

                      Reviewed August 21, 2012
                      10.0
                      Exceptional
                      Zvonimir from Croatia
                      Business traveler
                      Stayed 7 nights in September 2012

                      Perfect service”

                      Staff, Pool, Service

                      I loved my stay at Shangri-la. I was there for six nights in Horizon Deluxe Club room. I recommend booking through Agoda since you can get Horizon club room for the same price as regular room if booked directly on Shangri-la hotel web site. Hotel staff is amazing and at your service all the time. They take care of you perfectly. Hotel is amazing. Swimming pool on the 4th floor is fantastic. Perfect place to relax after busy day. I would recommend this hotel to everyone. It's worth the price!

                      Reviewed October 09, 2012
                      10.0
                      Exceptional
                      Nadhmi
                      Solo traveler
                      Stayed 1 night in April 2019

                      Luxury hotel & highly recommended ”

                      From the start you have to choose the level of the room that you need in this hotel and the view, so Burj Khalifa view is the best, and it’s more expensive than the sea view of the same hotel. As for me, every was perfect and so much better than other hotels that I have tried before on the same road (Sheikh Zayed Road). Good luck 👍🏼

                      Reviewed April 22, 2019

                      Dear Nadhmi, Thank you for sharing your Shangri-La experience during your recent visit at Shangri-La Hotel, Dubai. We are very glad to read that you had a wonderful time and the hotel view from your room was amazing. Your thoughts are indeed appreciated. We do look forward to welcome you back again and please let me know should you require any assistance. Best regards, Hakan Ozel, General Manager

                      Responded April 30, 2019
                      Shangri-La Hotel Dubai
                      8.7
                      Excellent
                      Amine from Algeria
                      Solo traveler
                      Stayed 2 nights in January 2012

                      Very Nice Hotel with a perfect dedicated service”

                      Pool , SPA, View of Burj Khalifa

                      I've stayed 2 nights in the Shangri La Hotel, my stay was very nice, i loved to stay near by the pool, having drinks at the bar and enjoying the Jacuzzi. The location is perfect to join the Dubai mall only one metro station or the airport 15min by cab. Many shops and restaurants are near by the hotel. The service is perfect and the Deluxe room very attractive. I really advice this hotel for a short stay in Dubai

                      Reviewed January 09, 2012
                      10.0
                      Exceptional
                      Neil from United Kingdom
                      Solo traveler
                      Stayed 5 nights in September 2017

                      Experience week in Dubai”

                      I was in Dubai for 5 nights to ski dive etc and having previously stayed further out wanted to be more central and the Shangri La is certainly central. Easily accessible from Financial Metro stop it is almost in the shadow of the Burj Khalifa. I found it clean, spacious and quiet. The balcony on level 42 is great for photos (another reason I was here). Would recommend and I will definitely be back.

                      Reviewed October 04, 2017
                      10.0
                      Exceptional
                      Edison from Philippines
                      Couple
                      Stayed 2 nights in May 2018

                      Outstanding Hotel With a Great View of Burj Khallifa”

                      We really enjoyed our stay in Shangri-la Dubai, our room had the best view of the Burj Khalifa and it was really breath taking. Rooms were nice, clean and spacious. Breakfast is great as well, and staff provided the best service. Would recommend this hotel if you are staying in Dubai.

                      Reviewed May 20, 2018

                      Dear Edison, We would like to thank you very much for taking the time to write and share your positive experience with us on Agoda. We aim to delight and provide all our guests with the highest standards in service and hospitality. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. Our colleagues are our most prized assets as it is through them that we can show the true Shangri-La hospitality as caring family providing unparalleled services straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the team in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager

                      Responded May 22, 2018
                      Shangri-La Hotel Dubai
                      9.6
                      Exceptional
                      Vinod from Australia
                      Couple
                      Stayed 7 nights in December 2016

                      Shangri-La lives up to its reputation ”

                      We had a great 7 days at Shangri-La Dubai. Everything was perfect right from the time we checked in. Mitch at the reception made our stay memorable! We enjoyed the cocktails st the executive lounge. Nico and Troy besides the other staff there looked after us very nicely. Thank you everyone at Shangri-La.

                      Reviewed December 31, 2016
                      9.0
                      Exceptional
                      Kenneth from United Kingdom
                      Couple
                      Stayed 5 nights in December 2009

                      Shangri La - New Years Eve 2010”

                      This hotel is situated central to S.Zayed Road. A short taxi ride will get you to pretty much everything in dubai worth seeing. The hotel itself is very comfortable. Staff are very accomodating and polite. Hotel spa is very relaxing and the restaurants we dined in were well worth the expense. Being a younger group we particularly enjoyed the Ikandy Bar situated next to the pool. A very chilled out and sociable experience!
                      This hotel is popular with middle eastern residents and if you are looking for more 'western' company then maybe try somewhere else. Generally quite expensive however I think this is a weakness of Dubai rather than this hotel.

                      My and a friend stayed at the Shangri La for New Year 2010. We were looking for a five star hotel in a good location which would also accomodate for two young males looking to have a good time. The hotel didnt dissapoint and a short taxi ride each night got us to many very cool bars and restaurants. The hotel itself also catered for this with numerous excellant restaurants and bars. The spa is worth spending some time in, especially if feeling abit tender from the previous night. Facilities are excellent in general and the staff cant do enough to help! Rooms are spacious and finishes are high quality. Overall I would recommend this hotel to anyone. Probably suited more to business than leisure but definately does both.

                      Reviewed January 15, 2010
                      9.0
                      Exceptional
                      Willibrordus from Indonesia
                      Couple
                      Stayed 2 nights in September 2015

                      Exceptional 5 stars hotel”

                      Hotel is immaculate, very clean and staff is helpful

                      Shangri-la hotel standard is excellent. Room is extremely clean. Staff is very friendly and helpful. Our room is looking at the Burj Khalifa which is magnificent. Hotel offer free transfers to Dubai mall. I find this convenient

                      Reviewed September 29, 2015
                      10.0
                      Exceptional
                      A from Qatar
                      Solo traveler
                      Stayed 2 nights in February 2016

                      My Home in Dubai”

                      Shangri-La Hotel Dubai, Sh. Zayed Road is my home address in Dubai. Can Not say more.

                      Reviewed May 30, 2016
                      8.7
                      Excellent
                      Geoffrey from Australia
                      Solo traveler
                      Stayed 1 night in August 2012

                      Excellent service and well located”

                      The Shangri-La is consistently good

                      I have stayed at the Shangri-La about 5-6 times in the past 2 yearr and find it consistently good. There are other hotels that are more flashy but for consistency and good value I find it one of the best, if not the best, hotel in Dubai. A bonus is the fact that it is also well located in relaton to Dubai Mall, a must see in Dubai.

                      Reviewed September 08, 2012
                      9.2
                      Exceptional
                      Tan from Singapore
                      Couple
                      Stayed 2 nights in July 2018

                      Great hospitality from the whole team at Shangri-la”

                      Everything you need from facilities to information from the stay can be found here! Staff was helpful and provided very warm hospitality taking their time to talk and understand our trip to providing information on Dubai and recommending tours and places to visit. We will return for sure, thank you Shangri-la for the awesome experience!

                      Reviewed August 11, 2018

                      Dear Tan, Thank you for taking your precious time to write and share your experience with us on Agoda. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager

                      Responded September 12, 2018
                      Shangri-La Hotel Dubai
                      8.3
                      Excellent
                      Brian from United States
                      Couple
                      Stayed 3 nights in December 2015

                      Nice stay”

                      Location, concierge service was awesome, room was nice

                      We went to Dubai for a New Year retreat. Stayed and the Shangri-La Hotel Dubai. The hotel is kept in good shape even though its showing its age. Staff are very helpful and friendly. The one thing that stuck out the most for me was the concierge service, this was out of this world. Overall we were please with our stay and would go back again.

                      Reviewed January 04, 2016
                      9.6
                      Exceptional
                      Steve from Germany
                      Couple
                      Stayed 2 nights in September 2016

                      Great view - opposite Burj Khalifa”

                      Specious room, clean and easy/quick check-in. Very near to the Dubai Mall and Burj Khalifa. Staff is friendly and always helpful. We rented a car and the valet parking is easy. We requested a high floor and we got one too. Will come back to the Shangri-La anytime.

                      Reviewed September 19, 2016
                      12345
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                      Shangri-La Hotel Dubai
                      |Excellent 8.9
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                      • Exceptional location
                      • Burj Khalifa
                      • Financial Center Metro Station is within 0.46 km
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