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Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City Hotel

Removed from saved list

9

Exceptional

1,045 reviews

1,045 reviews

Housekeeping22
Breakfast13
Shops6
See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Istiqlal Mosque 6.7 km
Grand Indonesia Mall 6.9 km
National Museum 8.8 km
National Monument (MONAS) 9.3 km
Gambir Train Station Building 9.3 km
Jakarta Cathedral 10.1 km
Museum Bank Indonesia 12.4 km
Jakarta Old Town 12.9 km
Ancol Dreamland 14.5 km
Beautiful Indonesia in Miniature Park 15.7 km
Nearby landmarks
Gandaria City 110 m
Gandaria City Mall 120 m
Posyandu Manggis 500 m
Klinik Utama JRC PPTI 510 m
Puskesmas Kelurahan Kebayoran Lama Selatan 520 m
One Park Avenue 560 m
Posyandu Matahari RW 09 570 m
RS Muhammadiyah Taman Puring 580 m
Mnbn2...nooooo 620 m
Bn... 700 m

Sheraton Grand Jakarta Gandaria City Hotel

Jl. Sultan Iskandar Muda, Pondok Indah, Jakarta, Indonesia, 12240 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Pondok Indah part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Sparkling clean

840 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.7
Distance to city center10.9 km
Location rating9.3
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport11.6 km

Rooms available at Sheraton Grand Jakarta Gandaria City Hotel

Excellent
Room comfort & quality

8.8

Grand Suite, Club lounge access, 1 Bedroom Larger Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite, Club lounge access, Suite, 1 King
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe, Club lounge access, Guest room, 2 Double
...
  • Room size: 35 m²/377 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Club Grand Deluxe, Club lounge access, Larger Guest room
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Ambassador Suite, Club lounge access, 1 Bedroom Larger Suite
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe, Club lounge access, Guest room, 1 King
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite, Club lounge access, Presidential Suite
...
  • Room size: 225 m²/2422 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 2 Double
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Grand Deluxe, Larger Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Grand Jakarta Gandaria City Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Jakarta Gandaria City Hotel?

Sheraton Grand Jakarta Gandaria City Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 490000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Grand Jakarta Gandaria City Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Grand Jakarta Gandaria City Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Grand Jakarta Gandaria City Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Grand Jakarta Gandaria City Hotel. Adults can enjoy breakfast offered with an additional charge of 248000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Grand Jakarta Gandaria City Hotel?

Sheraton Grand Jakarta Gandaria City Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Sheraton Grand Jakarta Gandaria City Hotel?

Sheraton Grand Jakarta Gandaria City Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map

Explore the neighborhood

What people love about Sheraton Grand Jakarta Gandaria City Hotel

  • 8.8

    Excellent
    Location

    "Near access to the Mall, Big Room and great hospitality."

    Yanti

    |

    14 October 2022

  • 9.6

    Exceptional
    Location

    "Slightly away from Central and traffic is much better."

    Wei

    |

    4 September 2022

  • 10

    Exceptional

    "Super hotel with all you need including nearby fantastic mall"

    Ali

    |

    23 August 2022

Overall rating:

9

Exceptional
1,045 reviews
Cleanliness
9.4
Facilities
9.0
Location
9.3
Read all reviews >
What travelers say they love:
We will come back to staycation in here again!
from Indonesia
Couple
More about Sheraton Grand Jakarta Gandaria City Hotel

More about Sheraton Grand Jakarta Gandaria City Hotel

Sheraton Grand Jakarta Gandaria City Hotel

Enjoy all that Jakarta has to offer with a stay at Sheraton Grand Jakarta Gandaria City Hotel. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Sheraton Grand Jakarta Gandaria City Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Jakarta is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sheraton Grand Jakarta Gandaria City Hotel. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Sheraton Grand Jakarta Gandaria City Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Sheraton Grand Jakarta Gandaria City Hotel are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sheraton Grand Jakarta Gandaria City Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at Sheraton Grand Jakarta Gandaria City Hotel. Don't forget to make a visit or two to the hotel's pool. At Sheraton Grand Jakarta Gandaria City Hotel, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

An array of attractions are a must-see while visiting Jakarta. Find that special item or souvenir that will commemorate your trip to Jakarta at Grand Indonesia Mall located 6.9 km away.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Breakfast

12 mentions

Food & Dining

8 mentions

Housekeeping

5 mentions

Swimming Pool

3 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Korean

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to all hotel swimming pools
  • TTY/TTD compatibilty in some rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • On-site entertainment
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Mirror
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Separate shower/bathtub
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Halal
  • Buffet
Restaurants on site

Anigre Restaurant

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
Jl. Sultan Iskandar Muda, Pondok Indah, Jakarta, Indonesia, 12240
Exceptional
Location

9.3

Airports

  • Halim Perdanakusuma International Airport (HLP)
    11.6 km 42 min drive
  • Soekarno-Hatta International Airport (CGK)
    19.4 km 43 min drive

Public transportation

  • Kebayoran
    850 m
  • Blok M BCA MRT Station
    1.7 km

Hospital or clinic

  • Posyandu Manggis
    500 m

Shopping

  • Grand Indonesia Mall
    6.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Istiqlal Mosque
    6.7 km
  • Grand Indonesia Mall
    6.9 km
  • National Museum
    8.8 km
  • National Monument (MONAS)
    9.3 km
  • Gambir Train Station Building
    9.3 km
  • Jakarta Cathedral
    10.1 km
  • Museum Bank Indonesia
    12.4 km
  • Jakarta Old Town
    12.9 km
  • Ancol Dreamland
    14.5 km
  • Beautiful Indonesia in Miniature Park
    15.7 km

Nearby landmarks

  • Gandaria City
    110 m
  • Gandaria City Mall
    120 m
  • Posyandu Manggis
    500 m
  • Klinik Utama JRC PPTI
    510 m
  • Puskesmas Kelurahan Kebayoran Lama Selatan
    520 m
  • One Park Avenue
    560 m
  • Posyandu Matahari RW 09
    570 m
  • RS Muhammadiyah Taman Puring
    580 m
  • Mnbn2...nooooo
    620 m
  • Bn...
    700 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee490000 IDR
  • Distance from city center10.9 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)248000 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors20
  • Number of restaurants1
  • Number of rooms 293
  • Room voltage220
  • Year property opened2015

Parking

  • Daily parking fee0 IDR

Reviews of Sheraton Grand Jakarta Gandaria City Hotel from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.4
Facilities9.0
Location9.3
Room comfort and quality8.8
Service9.3
Value for money8.7
High score for Jakarta
Rating
9+ Exceptional (195)
8-9 Excellent (37)
7-8 Very Good (32)
6-7 Good (4)
<6 Below Expectation (15)
Time of the year
Mar - May (52)
Jun - Aug (77)
Sep - Nov (71)
Dec - Feb (83)
All guests (769)
All room types
All languages

Show reviews that mention 

Showing 283 verified guest comments
12345
10.0
Exceptional
Putu from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in July 2022

Great stay at Sheraton! ”

I had a very pleasant stay at Sheraton Gandaria City, this was my third time here. I was greeted with a warm welcome by the front officer and manager. Got a surprised writing at the mirror, card and TV! Also had an amazing experience at the club with my son, Mr Mufhi served us delightfully, he made a very delicious ice choco and when my son’s glass was empty he offered to have more. The food at the club also very delicious. Ms Meilani, one of the club staff also make sure that my son enjoy the visit, she offered us to bring some cakes and cookies to the room. Surely would come back again with a complete experience at the club. kudos to all staff at Sheraton Gancit!

Reviewed July 09, 2022

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10.0
Exceptional
Budi from Indonesia
Family with young children
Grand Deluxe, Larger Guest room, 1 King
Stayed 1 night in August 2020

Nice Hotel, nice staff and service”

Staying at Sheraton Gandaria City was really a pleasant for us. From the moment we came,staffs greeted us politely, and let us checked in right away because the room was ready even it's still 12 noon. They took our bag and delivered it to our room right away. They also let us check out late the next day until 2 pm,while other 5 stars hotel sometimes don't give late check out like this Sheraton. Breakfast was also delicious with many things to choose from International menu,Indonesian,and other Asian cuisines. The location of the hotel is also a few steps away from the big Gandaria City mall. You can find almost everything in this giant mall. In short,I really enjoy my stay here and will be back the next time we're in Jakarta again.

Reviewed August 25, 2020

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10.0
Exceptional
Febrianto from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in September 2021

Great Hotel Great Services”

Hotel location next to big mall, great breakfast, superb services everything are perfect. The only drawback us that based on govt regulation child under 12 restricted to enter mall and so my tiddler can not sightseeing to the mall and also didnt allowed to the Hotel swimming Pool area. However, the Hotel compensate with delicous pizza for free delivered to my room was enough to heal the regret for not being able swimming with my toddler. Also, the guest service namely Elin Soliani treat us with good care and managed to rebooked our stay twice during PPKM so that we can stay during lower PPKM time to maximize our experience staying in the hotel, especially tasting the faboulus Anigre Restaurant which was premierly open during our stay after closed during tight PPKM for weeks.

Reviewed September 05, 2021

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10.0
Exceptional
Ine from Indonesia
Family with teens
Deluxe King Room
Stayed 1 night in August 2020

Convenience for staycation ”

Everything was very nice, clean and tidy. the staff was very attentive and they run very good protocol during this pandemic so we can feel safe during our stay. we ordered in room dining for dinner and breakfast and it taste great. Recommended for staycation.

Reviewed August 23, 2020

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10.0
Exceptional
Young from South Korea
Couple
Grand Deluxe, Larger Guest room, 1 King
Stayed 1 night in November 2020

The best hotel experience in Jakarta”

Receptionist, especially Denisse(not sure if i wrote her name correctly) she was exceptional- very friendly and kind with lovely smile :) room was very clean & bigger than any of the rooms you can find in Jakarta, room service was really fast. Breakfast was also very satisfying. Highly recommended 😄

Reviewed December 01, 2020

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10.0
Exceptional
Dimas from Indonesia
Couple
Deluxe, Guest room, 2 Double
Stayed 1 night in January 2021

One of best hotel, at this time.”

At check in, receptionist scanned my id without touching it. Also they sterilized the counter before next customer used it for check-in/out. They explained the accommodations very well and detail. For breakfast, they split 4 different time (forgot the detail). We ordered what we want to eat, the menu can be seen by scanning barcode. There's mini buffet contained bread, juice, coffee, granola and fruits. Overall, this hotel is very good.

Reviewed January 25, 2021

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10.0
Exceptional
Noor from Indonesia
Family with young children
Deluxe, Guest room, 2 Double
Stayed 1 night in August 2020

1-Night Staycation @Sheraton Grand Jakarta Gandaria City”

We stayed 1 Night @Sheraton Grand Jakarta Gandaria City during pandemi, Room is Very Clean & Neat, wet tissue for disinfectant available, the bed is so big, all facilities were clean & safe (Gym, Swimming Pool & Restaurant), will be our recommendation hotel in Jakarta, Keep Up The Good Work

Reviewed August 26, 2020

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10.0
Exceptional
Faramitha from Indonesia
Family with teens
Deluxe, Guest room, 2 Double
Stayed 1 night in January 2021

Worth the money”

Good location (connecting with mall), clean room, excellent service from staffs (this is important as a hotel image for me), good breakfast. Spacious room for deluxe. I would like to go back again in the future.

Reviewed January 03, 2021

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10.0
Exceptional
Dian from Indonesia
Couple
Grand Deluxe, Larger Guest room, 1 King
Stayed 3 nights in March 2019

One of the best hotel in Jakarta ”

The hotel is located at Gandaria City Mall. You may find any of your needs because the Mall have everything you need. There are many restaurants, wine shop, supermarket, money changer etc. Great location hotel. It's very convenient. We will definitely stay in Sheraton Grand Hotel while we visit Jakarta.

Reviewed March 21, 2019

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10.0
Exceptional
Putera from Indonesia
Family with young children
Deluxe King Room
Stayed 2 nights in May 2021

Best Staycation”

Staff were very Polite, Friendly and Helpful. Room was terrific and their Room Service were Quick and awesome. We even had plenty of choices for our Breakfast. The Hotel itself is connected to the Mall which made it even a Great place to stay in! Thank you for the Hospitality. Will definitely be back again!

Reviewed May 17, 2021

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10.0
Exceptional
Rei from Indonesia
Family with young children
Deluxe, Guest room, 2 Double
Stayed 1 night in May 2022

The Best Hotel in Jakarta, Sheraton Hotel..”

One of my fav hotel in Jakarta. Since it's really modern, and the location is attached to Gandaria City Mall. They also have direct connecting access to Ground floor of the Mall. Without any doubt this was really an amazing staycation experience for me and my family. Thank you, Sheraton Hotel and Agoda..

Reviewed May 07, 2022

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10.0
Exceptional
Maulana from Indonesia
Couple
Deluxe King Room
Stayed 2 nights in May 2021

Luxury hotel for staycation”

I stayed here for 2 nights staycation during pandemic. They served high standard of cleanliness, scheduled our breakfast & limit crowd in their facilities. Check in process was fast & convenient. Really enjoyed it!

Reviewed May 16, 2021

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10.0
Exceptional
AHMAD from Indonesia
Group
Deluxe, Guest room, 2 Double
Stayed 2 nights in June 2021

the best staycation ”

Sheraton Gandaria City is the best option for staycation in Jakarta, beside the hotel is integrated with very good mall of Gandaria City, the hotel it self present the bliss ambience and super family staff, i brought my fahter there as senior citizen and he said he want to repeat it again and the breakfast food very nice

Reviewed June 11, 2021

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9.2
Exceptional
Maratur from Indonesia
Couple
Deluxe, Guest room, 2 Double
Stayed 1 night in July 2020

Nice hospitality of all staffs in hotel and restaurant, representative as 5 star attitude.”

We had welcomed very well since we arrived and checked in by all staffs in lobby and receptionist. When we entered our room that everything already well prepared, nice cool temperature and clean room. Later all amenities, sleeping pijama, and wine glass good delivered to our room as our request. Also we had dinner in Anigre Restaurant to celebrate our wedding anniversary, quality of service was very good, almost of food and drink that we had were good taste. Restaurant Manager had serviced us very nice. At breakfast time, again we got nice service from Restaurant Manager and staffs. Almost all food and drink that served to us, were good taste and clean. Protocol Covid-19 had been applied in our room and restaurant and also in lobby, since we stayed still in pandemic Covid-19 time. We hope we could stay again in this nice 5 star hotel, Sheraton Gandaria City Jakarta, Indonesia. God bless all of us.

Reviewed July 26, 2020

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10.0
Exceptional
Elvira from Indonesia
Family with young children
Deluxe King Room
Stayed 2 nights in February 2021

Family friendly and Good Protocols”

Nice and comfortable, the room is clean, and the buffet is great, great facilities, swimming pool is clean.

Reviewed February 14, 2021

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10.0
Exceptional
martin from Indonesia
Solo traveler
Deluxe King Room
Stayed 1 night in November 2020

Exceptional”

The best hotel so far.!! staff d sheraton ramah pake banget, ini yg dinamakan kerja tapi gak pilih" customer. di bantu sampai beres. khususnya staff yg di Recepcionis check in check out. the best hotel so far

Reviewed November 09, 2020

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10.0
Exceptional
Agung from South Africa
Family with teens
Deluxe King Room
Stayed 1 night in April 2022

Great Staycation over the long weekend”

Everything is great. Location connected to the Mall. Food taste and variety is awesome. Facility is Clean and perfectly functions. Staffs are friendly and helpful

Reviewed April 17, 2022

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10.0
Exceptional
Mohamad from Singapore
Business traveler
Deluxe King Room
Stayed 1 night in February 2019

Excellent choice for business trips”

Being a lady alone on a business trip, the hotel offers good security and excellent concierge when they went out of the way to get some medications for my wife.

Reviewed March 04, 2019

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10.0
Exceptional
RIVIA from Indonesia
Family with teens
Grand Deluxe, Larger Guest room, 1 King
Stayed 1 night in November 2020

hotel with very satisfying service”

excellent for the staf and services....very kind and helpfull...children are very happy...nice swimming pool...will get there again soon

Reviewed November 28, 2020

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9.6
Exceptional
HAN from Malaysia
Couple
Deluxe, Guest room, 2 Double
Stayed 3 nights in February 2019

Convenient location ”

Staff were very friendly, all can speak very good English. Room attendant was so sweet, make a elephant with towels for me. Shopping just a door step from hotel lobby. Very big & clean shopping Centre & alot of nice food there. Thumb up 👍🏻👍🏻

Reviewed February 14, 2019

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