Lobby, Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park
Bathroom, Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park
Facilities, Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park
Lobby, Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park
Facilities, Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park
Balcony/terrace, Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park
Restaurant, Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park

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8.6Excellent

1,273 reviews

1,273 reviews

Service 9.1
Cleanliness 9.0
Value for money 8.6
Room comfort and quality 8.5
Location 8.4
Facilities 8.3
See map

8.4Excellent

Location rating score

Excellent location
Closest landmarks
Camp ground
90 m
Kipungit Waterfall
310 m
Adenna Rafflesia Garden
520 m
Langganan Waterfall
540 m
Langanan Riverside Campground
940 m

Sutera Sanctuary Lodges at Poring Hot Springs

Lohanbongkut, Poring Hot Spring Village, A4 Road, Ranau, Kinabalu National Park, Malaysia, 89308 - See map

Conveniently situated in the Ranau part of Kinabalu National Park, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sabah Tea Resort. Restaurant, hot tub and hot spring bath are among the special facilities that will enhance your stay with on-site convenience.

Highlights

Hygiene Plus

Sparkling clean

Great Breakfast

Great View

Hot tub

Facilities

Airport transfer

Shuttle service

Luggage storage

Hot tub

Swimming pool [outdoor]

Shops

Coffee shop

Bar

Your dates are popular among travelersUsers are booking a place in Kinabalu National Park every 5 minutes on Agoda.com
Value for money8.6
Location rating8.4

Rooms available at Sutera Sanctuary Lodges at Poring Hot Springs

Excellent
Room comfort & quality

8.5

Palm Villa
...
  • Room size: 193 m²/2077 ft²
  • Nature view
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Seraya Lodge
...
  • Room size: 134 m²/1442 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
River Lodge
...
  • Room size: 151 m²/1625 ft²
  • Nature view
  • 2 single beds & 1 king bed
Enter dates to see prices
Jungle Lodge
...
  • Room size: 134 m²/1442 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Kelicap Twin Room
...
  • Room size: 20 m²/215 ft²
  • Nature view
  • 2 single beds
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Serindit Hostel with 2 Bunk Beds
...
  • Room size: 19 m²/205 ft²
  • Nature view
  • 2 bunk beds
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Serindit Hostel with 1 Bunk Bed
...
  • Room size: 13 m²/140 ft²
  • Nature view
  • 1 bunk bed
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Serindit Hostel (4 Adults)
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 4 bunk beds
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Serindit Hostel (2 Adults)
...
  • Room size: 13 m²/140 ft²
  • Garden view
  • 2 bunk beds
Enter dates to see prices
RIVER LODGE TWO-BEDROOM SUITE
...
  • Room size: 57 m²/614 ft²
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What kind of non-water sports and outdoor activities are accessible at Sutera Sanctuary Lodges at Poring Hot Springs?

Sutera Sanctuary Lodges at Poring Hot Springs offers non-water sport and outdoor activities such as hiking trails for you to take joy in.

What types of facilities are offered for children at Sutera Sanctuary Lodges at Poring Hot Springs?

While on a trip with your family, your kids can also enjoy the fun in sports and recreation facilities offered at Sutera Sanctuary Lodges at Poring Hot Springs such as kids pool.

What are the property's policies for children's bedding at Sutera Sanctuary Lodges at Poring Hot Springs?

Sutera Sanctuary Lodges at Poring Hot Springs's policy concerning children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

At what time of the year is Sutera Sanctuary Lodges at Poring Hot Springs most popular?

Sutera Sanctuary Lodges at Poring Hot Springs's most popular month where verified tourists have stayed the most is in December.

What is the verified guest review consensus about Sutera Sanctuary Lodges at Poring Hot Springs's beds?

62.0% of our past visitor reviews have given an optimistic review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Sutera Sanctuary Lodges at Poring Hot Springs down in the review section.

What is the average rating that past Solo travelers' have given to Sutera Sanctuary Lodges at Poring Hot Springs?

Past solo travelers that have stayed at this property have given Sutera Sanctuary Lodges at Poring Hot Springs an average rating of 8.6. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Business travelers' have given to Sutera Sanctuary Lodges at Poring Hot Springs?

Past business travelers that have stayed at this property have given Sutera Sanctuary Lodges at Poring Hot Springs an average rating of 8.7. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Sutera Sanctuary Lodges at Poring Hot Springs?

Verified couple travelers that have stayed at this property have given Sutera Sanctuary Lodges at Poring Hot Springs an average rating of 8.5. You can look up on more descriptive customer reviews, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that verified Families with older children have given to Sutera Sanctuary Lodges at Poring Hot Springs?

Verified families with older children that have stayed at this property have given Sutera Sanctuary Lodges at Poring Hot Springs an average rating of 8.7. You can look up more comprehensive customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What is the closest airport to Sutera Sanctuary Lodges at Poring Hot Springs?

The closest airport to Sutera Sanctuary Lodges at Poring Hot Springs is Sandakan Airport, 151.0 km away.

Is breakfast offered at Sutera Sanctuary Lodges at Poring Hot Springs?

Guest visitors can enjoy breakfast offered with an additional charge of 45 MYR for children and 55 MYR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What people love about Sutera Sanctuary Lodges at Poring Hot Springs

  • 10

    Exceptional
    Cleanliness

    "The stay is a decent, clean and convenient if you’re visiting Poring hotspring."

    TAN

    |

    13 March 2023

  • 10

    Exceptional
    Cleanliness

    "The Jungle lodge was amazingly cozy, clean."

    Dimitar

    |

    22 February 2023

  • 10

    Exceptional
    Cleanliness

    "Nice resort, good location, clean room and all the bed sheets and pillow cover smells so good."

    Siti

    |

    31 October 2022

Property ranking|Compared to 172 Kinabalu National Park properties
Room comfort score
8.5/10
Room size
88 sqm.
Cleanliness score
9/10
Service score
9.1/10
Better than
99
%
of Kinabalu National Park properties
Bigger than
98
%
of Kinabalu National Park properties
Better than
91
%
of Kinabalu National Park properties
Better than
90
%
of Kinabalu National Park properties
More about Sutera Sanctuary Lodges at Poring Hot Springs

More about Sutera Sanctuary Lodges at Poring Hot Springs

Experience Tranquility and Relaxation at Sutera Sanctuary Lodges at Poring Hot Springs

Nestled within the breathtaking Kinabalu National Park in Malaysia, Sutera Sanctuary Lodges at Poring Hot Springs offers a serene and rejuvenating retreat for nature enthusiasts and adventure seekers alike. With its tranquil ambiance and stunning natural surroundings, this unique hotel is the perfect destination for those seeking to unwind and reconnect with nature. Upon arrival, guests are warmly welcomed by the friendly and attentive staff, ensuring a seamless check-in process. Check-in begins at 03:00 PM, allowing guests ample time to settle in and explore the hotel's surroundings. The hotel boasts a total of 41 well-appointed rooms, each designed with comfort and relaxation in mind. Whether you choose a cozy standard room or indulge in a luxurious suite, you can expect a peaceful and restful stay. As the day comes to a close, guests can enjoy a leisurely morning before checking out at 12:00 PM. This generous check-out time allows for a relaxed departure, ensuring guests can savor every last moment of their stay. Please note that Sutera Sanctuary Lodges at Poring Hot Springs has a child policy in place. While children are welcome to stay at the hotel, they may be subject to additional charges. The hotel's attentive staff will be more than happy to provide further information and assist with any inquiries regarding the child policy. Immerse yourself in the tranquility and natural beauty of Kinabalu National Park at Sutera Sanctuary Lodges at Poring Hot Springs. With its comfortable accommodations, convenient check-in and check-out times, and breathtaking surroundings, this hotel promises an unforgettable experience for all who visit.

Unwind and Indulge in Entertainment at Sutera Sanctuary Lodges at Poring Hot Springs

At Sutera Sanctuary Lodges at Poring Hot Springs, you'll find a range of entertainment facilities that will help you unwind and indulge during your stay. Whether you're in the mood for shopping, relaxation, or exploring nature, this resort has got you covered. Indulge in retail therapy at the shops located within the resort. Browse through a variety of local handicrafts, souvenirs, and unique items that will remind you of your memorable trip to Kinabalu National Park. Take home a piece of Malaysia's rich culture and heritage as you support local artisans. For a truly rejuvenating experience, immerse yourself in the hot tubs scattered throughout the resort. Let the warm, mineral-rich water soothe your muscles and melt away any tension. As you soak in the therapeutic waters, you'll be surrounded by lush greenery and the calming sounds of nature, creating a serene and tranquil atmosphere. Explore the beautifully landscaped gardens that surround the resort. Take a leisurely stroll amidst vibrant flowers, towering trees, and manicured lawns. Breathe in the fresh mountain air and marvel at the natural beauty that surrounds you. The gardens provide the perfect setting for a peaceful retreat or a romantic evening under the stars. Make sure to visit the gift/souvenir shop to find the perfect memento of your stay at Sutera Sanctuary Lodges at Poring Hot Springs. From traditional handicrafts to locally sourced products, you'll find something to suit every taste and interest. Take a piece of this enchanting destination home with you and cherish the memories for years to come. With its diverse range of entertainment facilities, Sutera Sanctuary Lodges at Poring Hot Springs offers a truly immersive experience that combines relaxation, exploration, and cultural discovery. Book your stay now and embark on a memorable journey in Kinabalu National Park.

Stay Active at Sutera Sanctuary Lodges: Outdoor Pool and Hiking Trails

At Sutera Sanctuary Lodges at Poring Hot Springs, guests can enjoy a range of sports facilities that will keep them active and energized throughout their stay. Whether you prefer a refreshing swim or an adventurous hike, this hotel has got you covered. The outdoor pool at Sutera Sanctuary Lodges is the perfect spot to relax and unwind. Surrounded by lush greenery and stunning mountain views, this inviting pool offers a serene atmosphere for a refreshing dip. Take a leisurely swim or simply lounge by the poolside, soaking up the warm Malaysian sun. It's the ideal place to cool off after a day of exploring the nearby Kinabalu National Park. For those seeking more adventure, Sutera Sanctuary Lodges also boasts a network of hiking trails that cater to all fitness levels. Embark on a scenic trek through the park's pristine rainforest, where you'll encounter breathtaking waterfalls, exotic wildlife, and panoramic vistas. Whether you're a seasoned hiker or a beginner, there's a trail for everyone. Lace up your hiking boots and get ready to immerse yourself in the natural beauty of Kinabalu National Park. With its outdoor pool and extensive hiking trails, Sutera Sanctuary Lodges at Poring Hot Springs ensures that guests have ample opportunities to stay active and enjoy the stunning surroundings. Whether you're looking for a relaxing swim or an exhilarating hike, this hotel is the perfect base for your outdoor adventures.

Convenience at Your Fingertips: Sutera Sanctuary Lodges at Poring Hot Springs

At Sutera Sanctuary Lodges at Poring Hot Springs, convenience is a top priority. With a range of convenient facilities available, your stay at this enchanting retreat in Kinabalu National Park, Malaysia is sure to be hassle-free. From the comfort of your room, you can enjoy the convenience of room service, ensuring that your every need is met without even having to leave your cozy sanctuary. Additionally, for those who prefer to indulge in a smoke, there is a designated smoking area within the premises, allowing you to enjoy your cigarette in a comfortable and designated space. Furthermore, Sutera Sanctuary Lodges provides luggage storage facilities, allowing you to securely store your belongings and explore the surrounding area without the burden of carrying heavy bags. In case you need to purchase any essentials or snacks during your stay, a convenience store is conveniently located on-site, offering a wide range of products to cater to your needs. Lastly, to ensure that your accommodation is always clean and tidy, daily housekeeping services are provided, giving you peace of mind and allowing you to fully relax and enjoy your stay.

Convenient Transport Facilities at Sutera Sanctuary Lodges at Poring Hot Springs

At Sutera Sanctuary Lodges at Poring Hot Springs, guests can enjoy a range of convenient transport facilities that make exploring the beautiful Kinabalu National Park a breeze. The hotel offers a spacious car park for guests who prefer to drive, ensuring a hassle-free parking experience. Please note that car park charges are applied, but the convenience and peace of mind of having a secure parking space are well worth it. Whether you are traveling with your own vehicle or renting one, you can rest assured that your transportation needs will be well taken care of at Sutera Sanctuary Lodges at Poring Hot Springs.

Comfort and Convenience Await in Sutera Sanctuary Lodges at Poring Hot Springs

Indulge in a world of comfort and convenience at Sutera Sanctuary Lodges at Poring Hot Springs. Each room is thoughtfully designed to provide you with a relaxing and enjoyable stay. Step into your air-conditioned sanctuary and feel the cool breeze envelop you. The well-appointed rooms are equipped with all the amenities you need for a comfortable stay. Whether you're visiting for business or pleasure, you'll find everything you need right at your fingertips. Get ready for a day of adventure with the hair dryer provided in your room. No need to worry about packing one - simply dry your hair quickly and effortlessly before heading out to explore the beautiful Kinabalu National Park. Unwind after a long day of exploring with a variety of entertainment options. Tune in to your favorite shows on the satellite/cable TV or catch up on the latest news. If you prefer some downtime, grab a refreshing drink from the mini bar and relax on your private balcony or terrace. The stunning views of the surrounding nature will leave you feeling rejuvenated and at peace. At Sutera Sanctuary Lodges at Poring Hot Springs, your comfort and satisfaction are our top priorities. Experience a truly memorable stay with our exceptional room facilities and impeccable service.

Indulge in Delicious Dining at Sutera Sanctuary Lodges at Poring Hot Springs

At Sutera Sanctuary Lodges, guests can enjoy a delightful culinary experience with a range of dining facilities to choose from. The on-site restaurant offers a diverse menu that caters to various tastes and preferences. Whether you're craving local Malaysian delicacies or international favorites, the talented chefs at the restaurant will ensure a memorable dining experience. With a warm and inviting ambiance, the restaurant is the perfect place to relax and savor a delicious meal after a day of exploring the beautiful Kinabalu National Park. For those who prefer the comfort and privacy of their rooms, Sutera Sanctuary Lodges also offers room service. You can indulge in mouthwatering dishes from the comfort of your own accommodation, allowing you to truly unwind and enjoy your stay. The room service menu features a wide selection of delectable options, ensuring that there is something to satisfy every palate. In addition to the restaurant and room service, Sutera Sanctuary Lodges also provides daily housekeeping services. This ensures that your dining experience is complemented by a clean and comfortable environment throughout your stay. The dedicated housekeeping staff will ensure that your room is tidied up and freshened daily, allowing you to focus on enjoying your meals and exploring the stunning surroundings of Poring Hot Springs.

Experience Comfort and Adventure at Sutera Sanctuary Lodges at Poring Hot Springs

Immerse yourself in nature's embrace at Sutera Sanctuary Lodges at Poring Hot Springs, where a range of unique and comfortable room offerings await you. From spacious Jungle Lodges and cozy Kelicap Twin Rooms to luxurious Palm Villas and serene River Lodges, there is a perfect accommodation option for every traveler's preference. The Jungle Lodge, with its generous 133 square meters of space and a plush King Bed, offers a tranquil retreat amidst the lush greenery. If you're traveling with a companion, the Kelicap Twin Room, spanning 20 square meters and featuring two comfortable Single Beds, is an excellent choice. For larger groups or families, the Palm Villa boasts a sprawling 193 square meters with a King Bed and two Single Beds, ensuring everyone has ample space to unwind. The River Lodge, spanning 150 square meters and featuring two Single Beds and a King Bed, offers a peaceful haven by the flowing river. When booking these exquisite rooms on Agoda, you can be assured of the best prices and a hassle-free experience. Agoda's user-friendly platform allows you to easily compare room options, read reviews from fellow travelers, and secure your preferred room with just a few clicks. With Agoda's commitment to providing the best deals, you can rest assured that you are getting the most value for your money, allowing you to fully enjoy your stay at Sutera Sanctuary Lodges at Poring Hot Springs.

Discover the Tranquil Beauty of Ranau in Kinabalu National Park

Nestled within the breathtaking Kinabalu National Park in Malaysia, Ranau is a serene and picturesque destination that offers a perfect getaway for nature lovers and adventure enthusiasts alike. Surrounded by lush greenery, cascading waterfalls, and majestic mountains, this tranquil town is a paradise waiting to be explored. One of the highlights of Ranau is the famous Poring Hot Springs, home to the enchanting Sutera Sanctuary Lodges. Immerse yourself in the soothing hot springs, known for their therapeutic properties, and let all your worries melt away. The lodges themselves are designed to blend seamlessly with the natural surroundings, offering a unique and unforgettable experience. Apart from the hot springs, Ranau is also known for its stunning landscapes and diverse flora and fauna. Embark on a hiking adventure to Mount Kinabalu, the highest peak in Southeast Asia, and be rewarded with panoramic views of the surrounding valleys and peaks. Explore the nearby botanical gardens, where you can discover a wide variety of exotic plants and flowers. For those seeking a more adrenaline-pumping experience, white water rafting and jungle trekking are also popular activities in the area. In Ranau, you can indulge in the beauty of nature while enjoying the comforts of modern amenities. Whether you're seeking relaxation or adventure, this hidden gem in Kinabalu National Park has something to offer everyone. Book your stay at Sutera Sanctuary Lodges and embark on a memorable journey in the heart of nature.

Traveling from the Nearest Airports to Sutera Sanctuary Lodges at Poring Hot Springs

Located in the picturesque Kinabalu National Park in Malaysia, Sutera Sanctuary Lodges at Poring Hot Springs offers a tranquil escape amidst nature's beauty. To reach this enchanting destination, there are a few options from the nearest airports. If you are flying into Kota Kinabalu International Airport (BKI), the most convenient and popular choice, you can choose between a private transfer or a public bus. The journey takes approximately 2.5 hours by road. A private transfer offers a comfortable and hassle-free experience, allowing you to sit back and enjoy the scenic drive. Alternatively, you can take a public bus from the airport to Ranau town, and then catch another bus or taxi to Poring Hot Springs. For those arriving at Sandakan Airport (SDK), you can also reach Sutera Sanctuary Lodges at Poring Hot Springs by road. The journey takes around 4 hours, offering breathtaking views of the Malaysian countryside along the way. Similar to Kota Kinabalu International Airport, you can opt for a private transfer or take a public bus to Ranau town and then proceed to Poring Hot Springs. Whichever airport you choose to fly into, the journey to Sutera Sanctuary Lodges at Poring Hot Springs promises to be a memorable one. Surrounded by lush rainforests, natural hot springs, and the majestic Mount Kinabalu, this hidden gem is the perfect retreat for nature lovers and adventure seekers alike.

Discover the Natural Wonders near Sutera Sanctuary Lodges at Poring Hot Springs

Surrounded by breathtaking natural beauty, Sutera Sanctuary Lodges at Poring Hot Springs offers a unique retreat in the heart of Kinabalu National Park. Just a short distance away, you'll find a variety of landmarks and attractions that will captivate your senses. One of the must-visit landmarks is the Adenna Rafflesia Garden, where you can witness the world's largest flower in bloom. Marvel at the sheer size and vibrant colors of these rare and endangered flowers, making for an unforgettable experience. For those who enjoy outdoor activities, the Langanan Waterfall is a hidden gem. Take a refreshing dip in the crystal-clear waters or simply relax amidst the lush greenery surrounding this picturesque waterfall. If you're looking for a change of pace, head to the Ranau Golf Club, where you can tee off amidst stunning mountain views. Challenge yourself on this beautifully designed course while enjoying the cool mountain breeze. And if you need to stock up on supplies, Sabindo Supermarket and Hap Seng Wholesale Mart are conveniently located nearby. Whether you're seeking adventure or tranquility, Sutera Sanctuary Lodges at Poring Hot Springs is the perfect base to explore the wonders of Kinabalu National Park. From the enchanting Rafflesia flowers to the majestic Langanan Waterfall, there's something for everyone to discover in this natural paradise.

Diverse Dining Options at Sutera Sanctuary Lodges at Poring Hot Springs

When it comes to dining options near Sutera Sanctuary Lodges at Poring Hot Springs, guests are spoiled for choice. Just a short distance away, you'll find a range of restaurants to suit every palate. Whether you're in the mood for local cuisine or international flavors, there's something for everyone. Indulge in traditional Hakka dishes at Ranau Hakka Food Court or savor the flavors of Malaysia at Restaurant Anjung Selera. For a cozy and laid-back atmosphere, head to Narion Cafe or Poring Cyber, where you can enjoy a cup of coffee or a light snack. Tropicana Lodge Backpackers and Restaurant offers a casual dining experience with a menu featuring both local and international dishes. For authentic Malaysian flavors, Restaurant Sejati Zahson and Adzwan Cafe are must-visit spots. If you're looking for a quick bite or a refreshing drink, Poring Station Restaurant and Rumah Makan D'Tella are conveniently located nearby. With such diverse dining options, your culinary adventure awaits just steps away from your accommodation at Sutera Sanctuary Lodges at Poring Hot Springs.

Affordable Luxury at Sutera Sanctuary Lodges at Poring Hot Springs

Indulge in a blissful retreat at Sutera Sanctuary Lodges at Poring Hot Springs, where luxury meets affordability. With an average room price of just $135, this hidden gem offers exceptional value for money compared to the average price of a hotel room in Kinabalu National Park, which stands at $49. At Sutera Sanctuary Lodges, you can immerse yourself in the tranquil beauty of the surrounding rainforest while enjoying world-class amenities and impeccable service. Whether you choose a cozy chalet or a spacious suite, each room is thoughtfully designed to provide utmost comfort and relaxation. From plush bedding to modern furnishings, every detail has been carefully curated to ensure a memorable stay. While other hotels may charge exorbitant rates for a similar experience, Sutera Sanctuary Lodges offers an unbeatable combination of luxury and affordability. So why settle for less when you can experience the best? Book your stay at Sutera Sanctuary Lodges at Poring Hot Springs and discover the perfect blend of comfort, convenience, and value for your next adventure in Kinabalu National Park.

Beautiful Resort with Friendly and Helpful Staff

Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park, Malaysia, is a beautiful resort that has received rave reviews from its guests. One reviewer mentioned how friendly and helpful the staff were, making their stay even more enjoyable. The jungle lodge they stayed in was loved for its design and the overall service provided by the resort. The rooms were described as amazing, with a spacious and beautifully decorated interior. Another reviewer praised the huge breakfast spread and the nice and friendly staff. The resort's cleanliness and the strong water pressure in the hot showers were also highlighted. Overall, the welcoming energy of the place and the attentiveness of the staff left a lasting impression on the guests. With such positive feedback, it's no wonder that guests are already planning to return to this relaxing haven.

An Enchanting Retreat amidst Nature's Beauty

Sutera Sanctuary Lodges at Poring Hot Springs in Kinabalu National Park has garnered an impressive overall rating of 8.6, making it a highly recommended destination for travelers seeking a rejuvenating escape. With its serene location surrounded by lush greenery and natural wonders, this lodge offers an enchanting retreat that captivates the hearts of its guests. One of the standout features of Sutera Sanctuary Lodges is its exceptional staff performance, earning a remarkable rating of 9.1. The dedicated and friendly staff go above and beyond to ensure that every guest feels welcomed and well taken care of throughout their stay. From warm greetings upon arrival to personalized assistance with any requests or inquiries, the staff's commitment to providing top-notch service is truly commendable. Additionally, guests have praised the lodge for its impeccable cleanliness, scoring an impressive rating of 8.9. The rooms and common areas are meticulously maintained, creating a comfortable and hygienic environment for guests to unwind and relax. Whether it's the cozy accommodations or the well-kept facilities, the attention to detail in maintaining cleanliness is evident throughout the entire property. With its stunning natural surroundings, exceptional staff performance, and unwavering commitment to cleanliness, Sutera Sanctuary Lodges at Poring Hot Springs offers a truly memorable experience for nature lovers and relaxation seekers alike. Book your stay at this enchanting retreat and immerse yourself in the beauty of Kinabalu National Park.

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Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Breakfast

26 mentions

Housekeeping

25 mentions

Food & Dining

22 mentions

Internet

5 mentions

Languages spoken
  • English
  • Malay
Internet access
  • Free Wi-Fi in all rooms!
Things to do, ways to relax
  • Garden
  • Hiking
  • Hot tub
  • Public bath
  • Swimming pool [outdoor]
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast service
  • Coffee shop
  • Restaurants
  • Room service
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Gift/souvenir shop
  • Luggage storage
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Fan
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Toiletries
  • Towels

Food and dining

Breakfast options
  • Asian
  • Continental
Restaurants on site
Rainforest Restaurant
  • Cuisine: Asian, International, Local

Location

Lohanbongkut, Poring Hot Spring Village, A4 Road, Ranau, Kinabalu National Park, Malaysia, 89308
Excellent
Location

8.4

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Baby cot is available and is subject to availability.
  • Wifi connection is only available at Rainforest Restaurant however due to the nature of the area, Wi-Fi/Internet access may be intermittently unstable.
  • The reception counter is open from 7 am to 10 pm
  • No cooking is allowed in the accommodation, besides we no longer provide BBQ equipment for guest to do own BBQ at the lodge. Please contact the property for more details.
  • Sabah parks entrance fee is applied for every guest. The fee for Malaysian and Non-Malaysian guests may vary. Please contact the property for more information.
  • A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from January 1, 2023, onwards. This is collected by the hotel on behalf of the government upon check-out and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until22:00
  • Check-out from07:00
  • Check-out until12:00
  • Reception open until22:00
Extras
  • Breakfast charge (unless included in room price)55 MYR
The property
  • Number of restaurants1
  • Number of rooms 29

Property announcements

Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.

Reviews of Sutera Sanctuary Lodges at Poring Hot Springs from real guests

Provided by verified guests of Agoda
8.6
Service9.1
Cleanliness9.0
Value for money8.6
Room comfort and quality8.5
Location8.4
Facilities8.3
High score for Kinabalu National Park
Rating
9+ Exceptional (302)
8-9 Excellent (126)
7-8 Very Good (112)
6-7 Good (45)
<6 Below Expectation (45)

Show reviews that mention 

Showing 630 verified guest comments
12345
10.0
Exceptional
Dimitar from Bulgaria
Couple
Jungle Lodge
Stayed 1 night in February 2023

Jungle lodge ”

The best place we’ve stayed so far in Sabah. The staff is so kind, friendly, always willing to help, asking if everything is okay, very positive and friendly attitude. The Jungle lodge was amazingly cozy, clean. We loved the wide open space the lodge has. Furniture and amenities goes perfectly with the jungle atmosphere. You have a private parking for your car infringement of the lodge. Super breakfast, was amazing, the table was set up especially for us, very beautiful. The pancakes and the American breakfast were amazing. All the small details everywhere around you are very pleasant to see. Amazing place to stay, highly recommend!

Reviewed February 22, 2023

Dear Mr. Dimitar, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded April 04, 2023
Sutera Sanctuary Lodges at Poring Hot Springs
10.0
Exceptional
Adrian from Malaysia
Couple
Jungle Lodge
Stayed 2 nights in October 2022

RECOMMENDED”

Really love our 2 nights stays at Jungle Lodge. The lodge is very clean, spacious, beautiful and romantic. The interior decoration is so pretty. This room is suitable for honeymoon and small family. Just a few steps you'll arrive at the main entrance to poring hot spring. The staff also very friendly and helpful, they keep cheaking up on us everyday, Thank you! Got private parking, private balcony and private bathtub. They're also provide variety TV channel but no wifi provided (Please talk to each other haha) If you're living in Malaysia, There's no coverage for Digi and Maxis, only Celcom will get you connected. Last but not least, the breakfast and dinner is so yummy but a bit pricey. Overall, i am very satisfied and Happy!

Reviewed October 27, 2022

Dear Mr. Adrian, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded November 02, 2022
Sutera Sanctuary Lodges at Poring Hot Springs
10.0
Exceptional
maryam from Malaysia
Family with young children
River Lodge
Stayed 2 nights in February 2023

Riverside lodge, what a treat”

Our family have stayed in Kundasang few times and we want to be closer to the rainforest. The lodge was spectacular. I can hear the river flowing, the sound of birds chirping while sitting at the balcony and the sunroom. The lodge has pndan leaves fragrance which i love. The breakfast was ala carte but well presented and taste delicious. It was a great 3 days 2 night stay for our family. Poring has a lot to offer and the lodge was just a treat to stay.

Reviewed March 05, 2023

Dear Ms. Maryam, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded April 04, 2023
Sutera Sanctuary Lodges at Poring Hot Springs
10.0
Exceptional
Amutha from Malaysia
Couple
Kelicap Twin Room
Stayed 1 night in August 2022

Worth for money”

We was staying at kelicap twin .. The room with 2 single bed and attach bathroom . the room very clean and maintenance very good .. By staying here we can enjoy the waterfall (15min walk through jungle) , butterfly park, canopy walk, if got good luck can see rafflesia flower . after those activities can take a warm bath in hot spring .. The water flow sound is really relaxing our mind ... Just ensure open the heater 20min before ur shower .. The staff are very kind and polite ... Their cafe very beautiful with good food ... This stay is worth for money ....

Reviewed August 17, 2022

Dear Mrs. Amutha, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded September 06, 2022
Sutera Sanctuary Lodges at Poring Hot Springs
10.0
Exceptional
TAN from Malaysia
Couple
Kelicap Twin Room
Stayed 1 night in August 2022

Close to nature stay”

The stay is a decent, clean and convenient if you’re visiting Poring hotspring. It let you relax as you will be very close to nature greenery. Good breakfast as well

Reviewed March 13, 2023

Dear Mr/ Ms. Tan, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded April 04, 2023
Sutera Sanctuary Lodges at Poring Hot Springs
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