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8.3
Excellent
27,121 reviews
27,121 reviews
"Location, staff, cleanliness, room service, facilities all excellent."
"I love the hotel it's very nice and clean"
"Great location and nice hotel"
"We love the location of this hotel, direct access to Abraj mall, thus to the Al Haram."
"Large clean room with 4 large single beds."
8.9
Excellent
Location rating score
Swissotel Makkah
Make your best journey to Mecca with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Strategically situated in Ajyad, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Al-Masjid al-Haram Mosque. This 5-star property features restaurant to make your stay more indulgent and memorable.
Your Health and Safety are our Absolute Priority
Airport transfer
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
Cash withdrawal
5 travelers have booked today.
Value for money | 7.6 |
Location rating | 8.9 |
Nearest airport | King Abdulaziz International Airport (JED) |
Distance to airport | 73.0 km |
What dining options are offered at Swissotel Makkah?
Start out your day with Swissotel Makkah's available dining options such as Buffet in restaurant to enjoy what's offered at this property!
Does Swissotel Makkah provide airport transfer?
Swissotel Makkah provides airport transfer service upon request! Additional charges may apply. To request, check the box on the booking form just before the payment page.
What public parks are within range of Swissotel Makkah?
While lodging at Swissotel Makkah, indulge in your morning or evening stroll at nearby park such as Al Masfalah Park.
When was Swissotel Makkah built?
Swissotel Makkah was built in 2012.
At what time of the year is Swissotel Makkah most popular?
Swissotel Makkah's most popular month where verified guests have stayed the most is in August.
In which languages can Swissotel Makkah's personnel communicate?
Swissotel Makkah can converse up to 4 languages which includes English for guests that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.
What do verified guests love most about Swissotel Makkah?
Past visitors that stayed at Swissotel Makkah have given this property a rating of 8.928 for its remarkable location as the major highlight for their stay.
What is the typical rating that verified Solo travelers' have given to Swissotel Makkah?
Past solo travelers that have stayed at this property have given Swissotel Makkah an average rating of 8.0. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Couples' have given to Swissotel Makkah?
Verified couple travelers that have stayed at this property have given Swissotel Makkah an average rating of 8.0. You can look up on more specific customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What do local visitors think about Swissotel Makkah?
Verified local visitors that have stayed at this property have given Swissotel Makkah an average rating of 8.4. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.
What is the closest train, metro, or bus station to Swissotel Makkah?
The nearest train, metro, or bus station is Muzdalifah 1, 10464.44 m away from Swissotel Makkah.
What dining places are nearby Swissotel Makkah?
Swissotel Makkah’s community is Ajyad which includes popular restaurants such as Smash Burger, Al Deyafa Restaurant, and Al Bayt Restaurant.
10
"Location, staff, cleanliness, room service, facilities all excellent."
ARIF
|
25 April 2023
8
"I love the hotel it's very nice and clean"
Farhan
|
25 March 2023
10
"Great location and nice hotel"
Dunia
|
30 April 2023
Swissotel Makkah
You'll love the exceptional convenience during your stay at Swissotel Makkah, located right in the heart of the city center, with an easy access to everything in Mecca.
The superior services and facilities offered at Swissotel Makkah will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Mecca can be assisted with the car hire services available here.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Swissotel Makkah.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Guests are guaranteed a comfortable stay while at Swissotel Makkah. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.
Dining and things to do
Wake up with no worries at Swissotel Makkah, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Swissotel Makkah is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun.
Swissotel Makkah promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the salon. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.
Around the property
With its convenient location, the hotel offers easy access to all Mecca has to offer. You're sure to want to visit Safa to Marwa located 11.8 km away, among the most sought-after photographs for anyone visiting Mecca. Tourists travel from around the world to see Jabal-al-noor (Mountain of Light), which is an easy visit just 5.2 km away. Your journey through Mecca can be completed with a short shopping stop at Makkah Mall located 6.8 km away.
8.3
Breakfast
71 mentions
Housekeeping
39 mentions
Internet
37 mentions
View
15 mentions
8.9
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Show reviews that mention
amazing hotel”
100% worth the money. amazing hotel. the girl who checked us in was so nice, she upgraded our room to a Kabaa room with no fees. the staff was all super nice and organized. the breakfast was amazing. we had no complaints the entire stay. the rooms were extremely clean and spacious. the haram is right next to the hotel as well. would definitely recommend this hotel, and will be coming back.
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Dear Fatima, thank you for your positive feedback on our check-in, breakfast, staff service, room, hotel cleanliness, and location near Haram. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.
One of the best Hotels”
Swissotel Makkah in my opinion is one of the Best hotels. The Haram is just a 5 min Walk. The Staff are really Polite and they make you feel comfortable with their world class hospitality. Insha Allah for my next trip I will choose for sure.
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Dear Habeeb, we appreciate your feedback on our location that close to Al Haram and staff service. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. We hope to welcome you again soon.
Memorable experience ”
I want to thank Mr. Kasem and Ms. Ilaf for their services and hospitality during our stay here. Mr. Kasem and Ms. Ilaf surprised us with a special cake and dinner set for our anniversary. We stay in room 3729 from 30/6/2022 until 2/7/2022. My utmost gratitude also towards Mr. Amjad and Mr. Fahimul Islam who extend my request to have a special request for my anniversary to the management. In addition, Ms. Ilaf also goes the extra mile by helping us get a beautiful room view during our check-in process. Special thanks also to Mr. Faisal, who arranged the table during breakfast. He and his team members provide exceptional service so that we can enjoy our breakfast in a calmful manner. We had a very memorable experience here, and Insya Allah will be coming back. Kudos to the hotel and management team for such excellent service and hospitality.
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Dear ahmad, we thank you for your opinion and we are pleased that our services have met your satisfaction, we will share your opinion with the staff personally. We look forward to serving you soon and we promise to provide you with better services during your next visit
Location n view of Haram ”
Its nice to stay there… really comfortable and staff also helping you whenever you need them… clean n smell good for in walking area of hotel… also they’ll remind prayers time from sound system in room so you will not miss you prayer event you in deep sleep…
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Dear Fizzatul, thank you for your positive feedback on our location, view of Haram, staff service, smell, and room. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next service.
Kaaba view rooms”
Booked Kaaba view on 4028 on Dec 13 and it was amazing. Thanks to Haitham at the front desk for the great service and it is because of him I booked again on Dec 23. Housekeeping staff are amazing... Anees and jebon
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Dear Asghar, thank you for your positive feedback towards our staff services and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.
Wonderful ”
It is really a five star place. Beautiful rooms. We had a junior suite with Kaaba view. Magnificent. Having a view of the Kaaba and azam and Namaz streaming directly on audio in room for every Namaz.
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Great location and great view”
Staff friendliness : Thank you very much to Rehal who upgraded my room with no additional charge. Room : Quite spacious and overlooking the Ka’abah. I really love it and thankful. WC : Overall ok and the only missing toiletries amenities i.e. toothbrush set etc. Location : Great location and walking distance to shopping area, eateries and most importantly Masjidil Haraam. Overall, I would rate 5 star for this hotel and would recommend others to choose this hotel as well. Thank you.
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Dear Muhammad, Thank you for your positive feedback towards our location that faces the holy Kaaba; we are always honored to welcome you at Swissotel Makkah, , we thank you for your opinion and we are pleased that our services have met your satisfaction, we will share your opinion with the staff personally. waiting to serve you again on your next visit soon.
Magnificent view of Kaaba”
Very clean modern design room, magnificent view of Kaaba. Very easy to adjust shower water temperature (matter most to me😆). Luxurious interior deco with friendly front staff (Ahmed & Anas). All you need for a real 5Star hotel experience. Highly recomended. Definitely will come again.
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Dear Adi, Thank you for your positive feedback towards our location that faces the holy Kaaba; we are always honored to welcome you at Swissotel Makkah, waiting to serve you again on your next visit soon.
Excellent location!”
Highly recommend this to friends and family, excellent location, friendly staff and well worth the money.
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Dear Malik, thank you for your positive feedback on our staff service and location that directly faces the holy Kaaba. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.
Excellent experience ”
Staff was fantastic, friendly felt just like home. Yasser went an extra mile assisting me in booking the HHR . Was awesome. Will definitely recommend Swissotel Close to the Haram, breakfast was good. Everyone was welcoming. In Shaa Allah will be back.
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Dear Ebrahim, we appreciate your feedback on our location that faces the holy Kaaba, staff service, and breakfast. We will share your feedback with Mr. Yasser. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. We hope to welcome you again soon.
Exceptional”
Had a great experience! Close to Makkah and most importantly everything was clean and lived the in room dining service. Thank you swissotel for making my journey even more special with the ease you people make.
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Dear Mohammed, thanks for your positive reviews about our hotel Swissotel Makkah. We are proud that we’re part of the prominent Abraj Al Bait complex that faces the holy Kaaba. Can’t wait for your next visit to provide you with the best service.
Very nice room with Kaaba view”
The room is very small but i got the view of kaabah... Very nice... Clean... I got a very good price actually (covid time) near to Masjidil Haram... Overall... Nice... And friendly staff too...
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Dear Jefri, thank you for your positive feedback towards our location, view cleanliness, price, and staff service, we are always honored to welcome you at Swissotel Makkah. We take your comments about the room size into action to improve our services. We hope to see you again soon.
Great Hotel in Makkah”
During my stay I love the location of Hotel first. Second, staff was very cooperative, and reception or customer services is really fantastic. Breakfast was really awesome. I really recommend and would stay again in this hotel.
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Dear Ashraf, thank you for your positive feedback on our location that directly faces the holy Kaaba., staff service, reception, and breakfast It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next service.
Best view of the world from this hotel room”
We booked one room for ourselves with the Kaaba view. And it was fantastic. We loved it.
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Best of the best”
The hotel is amazing The staff (Dhiyaa) and (Shada) were absolutely brilliant and helpful All good and highly recommended
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Dear Waqas, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with Mr. Dhiyaa and Ms. Shada personally. We are waiting to serve you again soon.
Amazing Place ”
Asked for a blanket at 2am.... and received it in 5 min. Excellent breakfast and Dinner. VERY helpful staff.
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Dear Omer, thank you for your positive feedback on our staff service, dinner, and breakfast. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.
Best Service and Breakfast”
Their breakfast choices and quality of food is excellent. Look up for a staff name Ashraf. Very friendly and his personal service is par excellent. Room is spacious. Location is near to Al Haram. You get to hear live azan and fardhu prayers in your room.
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Dear Ibdilillah, Thank you for expressing your opinion about your stay. We are always working on providing you with the best service at Swissotel Makkah restaurants. Thank you for your positive feedback towards our location that faces the holy Kaaba; we are always honored to welcome you at Swissotel Makkah We’re looking forward to your next visit.
Just brilliant!”
For a hotel with high floors, lifts are very important. Swissotel managed to sort this out.
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Dear Hairulzahri, thank you for your positive feedback on our elevators. Glad that you liked our Swiss vitality service. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.
Exceptional service and excellent staff ”
Rania is the best representative and she made sure that we will get best services in the hotel. Thanks for your kind hospitality 🙂
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Dear Ahmed, may Allah accept your good deeds. We thank you for expressing your opinion and we are glad that our services have got your satisfaction. We will share your opinion with Ms. Rania. We look forward to serving you during your next visit.
Exceptional”
We had an amazing time. Everything was 10/10. Anas at the reception went above and beyond to make our stay memorable. Jazakllah Khair and we can’t wait to come back again in sha Allah.
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Dear Firdus, we appreciate your feedback on our reception and staff service. We will share your feedback with Mr. Anas. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. We hope to welcome you again soon.