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Exterior view, Swissotel Makkah in Mecca
Classic Room Twin Bed City - Balcony/terrace, Swissotel Makkah in Mecca
a large building with a large clock tower, Swissotel Makkah in Mecca
Lobby, Swissotel Makkah in Mecca
a large room with a large mirror on the wall, Swissotel Makkah in Mecca
Interior view, Swissotel Makkah in Mecca
Interior view, Swissotel Makkah in Mecca

Removed from saved list

8.3

Excellent

27,121 reviews

27,121 reviews

View66
Housekeeping60
Breakfast52
See map
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Excellent for walking
Walkable places
Makkah Royal Clock Tower
40 m
Hyber abraj
60 m
Abraj Al Bait Towers
60 m
Abraj Al Bait Mall
190 m
Masjid Al Haram King Abdul Aziz Gate
280 m
Popular landmarks
Kaaba
430 m
Al-Masjid al-Haram Mosque
480 m
Black Stone
510 m
Al Hijaz Mall
4.6 km
Al Jamrah al Wusta
4.8 km
Closest landmarks
Ajyad Emergency Hospital
60 m
Abraj Al Bait
70 m
al-Halwani Pharmacy
120 m
Nahdi Pharmacy (Ground Floor)
120 m
Albayt Medical Center
130 m
2022

Swissotel Makkah

King Abdul Aziz Endowment Ajyad Street, Ajyad, Mecca, Saudi Arabia, 21955 - See map

Make your best journey to Mecca with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Strategically situated in Ajyad, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Al-Masjid al-Haram Mosque. This 5-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

Inside city center

Front desk [24-hour]

Airport transfer

Excellent breakfast

ALLSAFE

Your Health and Safety are our Absolute Priority

Facilities

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Cash withdrawal

Restaurants

Breakfast [buffet]

This property is in high demand!

5 travelers have booked today.

Value for money7.6
Location rating8.9
Nearest airportKing Abdulaziz International Airport (JED)
Distance to airport73.0 km

Rooms available at Swissotel Makkah

Excellent
Room comfort & quality

8.3

Junior Suite Kaaba
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Premier Room King Bed Kaaba
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Junior Suite Haram
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Classic Room King Bed Kaaba
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Classic Room Triple Bed City
...
  • Room size: 32 m²/344 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Classic Room Twin Bed City
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Junior Suite City
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Classic Room Triple Bed Kaaba
...
  • Room size: 32 m²/344 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Classic Room Twin Bed Haram
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Classic Room Twin Bed Kaaba
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What dining options are offered at Swissotel Makkah?

Start out your day with Swissotel Makkah's available dining options such as Buffet in restaurant to enjoy what's offered at this property!

Does Swissotel Makkah provide airport transfer?

Swissotel Makkah provides airport transfer service upon request! Additional charges may apply. To request, check the box on the booking form just before the payment page.

What public parks are within range of Swissotel Makkah?

While lodging at Swissotel Makkah, indulge in your morning or evening stroll at nearby park such as Al Masfalah Park.

When was Swissotel Makkah built?

Swissotel Makkah was built in 2012.

At what time of the year is Swissotel Makkah most popular?

Swissotel Makkah's most popular month where verified guests have stayed the most is in August.

In which languages can Swissotel Makkah's personnel communicate?

Swissotel Makkah can converse up to 4 languages which includes English for guests that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What do verified guests love most about Swissotel Makkah?

Past visitors that stayed at Swissotel Makkah have given this property a rating of 8.928 for its remarkable location as the major highlight for their stay.

What is the typical rating that verified Solo travelers' have given to Swissotel Makkah?

Past solo travelers that have stayed at this property have given Swissotel Makkah an average rating of 8.0. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Couples' have given to Swissotel Makkah?

Verified couple travelers that have stayed at this property have given Swissotel Makkah an average rating of 8.0. You can look up on more specific customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What do local visitors think about Swissotel Makkah?

Verified local visitors that have stayed at this property have given Swissotel Makkah an average rating of 8.4. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.

What is the closest train, metro, or bus station to Swissotel Makkah?

The nearest train, metro, or bus station is Muzdalifah 1, 10464.44 m away from Swissotel Makkah.

What dining places are nearby Swissotel Makkah?

Swissotel Makkah’s community is Ajyad which includes popular restaurants such as Smash Burger, Al Deyafa Restaurant, and Al Bayt Restaurant.

See map

Explore the neighborhood

What people love about Swissotel Makkah

  • 10

    Exceptional
    Cleanliness

    "Location, staff, cleanliness, room service, facilities all excellent."

    ARIF

    |

    25 April 2023

  • 8

    Very good
    Cleanliness

    "I love the hotel it's very nice and clean"

    Farhan

    |

    25 March 2023

  • 10

    Exceptional
    Location

    "Great location and nice hotel"

    Dunia

    |

    30 April 2023

Overall rating:

8.3

Excellent
27,121 reviews
Cleanliness
8.6
Facilities
8.3
Location
8.9
Read all reviews >
What travelers say they love:
The rooms were extremely clean and spacious.
Fatima from United States
Family with older children
More about Swissotel Makkah

More about Swissotel Makkah

Swissotel Makkah

You'll love the exceptional convenience during your stay at Swissotel Makkah, located right in the heart of the city center, with an easy access to everything in Mecca.
The superior services and facilities offered at Swissotel Makkah will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Mecca can be assisted with the car hire services available here.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Swissotel Makkah.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Guests are guaranteed a comfortable stay while at Swissotel Makkah. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Swissotel Makkah, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Swissotel Makkah is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun.
Swissotel Makkah promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the salon. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

With its convenient location, the hotel offers easy access to all Mecca has to offer. You're sure to want to visit Safa to Marwa located 11.8 km away, among the most sought-after photographs for anyone visiting Mecca. Tourists travel from around the world to see Jabal-al-noor (Mountain of Light), which is an easy visit just 5.2 km away. Your journey through Mecca can be completed with a short shopping stop at Makkah Mall located 6.8 km away.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Breakfast

71 mentions

Housekeeping

39 mentions

Internet

37 mentions

View

15 mentions

Languages spoken
  • English
  • Arabic
  • French
  • Hindi
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Rental car
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Slippers
  • Telephone
  • Toiletries
  • TV

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Al Ruwad Restaurant
  • Cuisine: American, International
  • Menu: A-la-carte

Location

King Abdul Aziz Endowment Ajyad Street, Ajyad, Mecca, Saudi Arabia, 21955
Excellent
Location

8.9

Airports
  • King Abdulaziz International Airport (JED)
    73.0 km
  • Taif Airport (TIF)
    75.5 km
Public transportation
  • Mecca Central Station
    3.8 km
  • Makkah Haramain High Speed Railway Station
    4.1 km
Hospital or clinic
  • Ajyad Emergency Hospital
    60 m
Shopping
  • Makkah Mall
    6.8 km
Convenience store
  • Alssalam Grocery Store
    2.1 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Abraj Al Bait Towers
    60 m
  • Kaaba
    430 m
  • Al-Masjid al-Haram Mosque
    480 m
  • Black Stone
    510 m
  • Al Hijaz Mall
    4.6 km
  • Al Jamrah al Wusta
    4.8 km
  • Jabal-al-noor (Mountain of Light)
    5.3 km
  • Makkah Mall
    6.8 km
  • Safa to Marwa
    11.9 km
  • Arafat
    17.8 km
Nearby landmarks
  • Makkah Royal Clock Tower
    40 m
  • Ajyad Emergency Hospital
    60 m
  • Hyber abraj
    60 m
  • Abraj Al Bait Towers
    60 m
  • Abraj Al Bait
    70 m
  • al-Halwani Pharmacy
    120 m
  • Nahdi Pharmacy (Ground Floor)
    120 m
  • Albayt Medical Center
    130 m
  • Abraj Al Bait Mall
    190 m
  • Makarem Ajyad Parking
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-13 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 14 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-in until18:00
  • Check-out from11:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)274 SAR
  • Daily Internet/Wi-Fi fee0 SAR
The property
  • Number of restaurants1
  • Number of rooms 1487
  • Room voltage220
  • Year property opened2012

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Swissotel Makkah from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.6
Facilities8.3
Location8.9
Room comfort and quality8.3
Service8.3
Value for money7.6
High score for Mecca
Rating
9+ Exceptional (682)
8-9 Excellent (306)
7-8 Very Good (269)
6-7 Good (116)
<6 Below Expectation (245)
Time of the year
Mar - May (364)
Jun - Aug (300)
Sep - Nov (348)
Dec - Feb (606)

Show reviews that mention 

Showing 1,618 verified guest comments
12345
10.0
Exceptional
Fatima from United States
Family with teens
Classic Room Quad Bed City
Stayed 2 nights in January 2023

amazing hotel”

100% worth the money. amazing hotel. the girl who checked us in was so nice, she upgraded our room to a Kabaa room with no fees. the staff was all super nice and organized. the breakfast was amazing. we had no complaints the entire stay. the rooms were extremely clean and spacious. the haram is right next to the hotel as well. would definitely recommend this hotel, and will be coming back.

Reviewed January 31, 2023

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Dear Fatima, thank you for your positive feedback on our check-in, breakfast, staff service, room, hotel cleanliness, and location near Haram. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.

Responded February 01, 2023
Swissotel Makkah
10.0
Exceptional
Habeeb from India
Family with young children
Classic Room Quad Bed Kaaba
Stayed 5 nights in November 2022

One of the best Hotels”

Swissotel Makkah in my opinion is one of the Best hotels. The Haram is just a 5 min Walk. The Staff are really Polite and they make you feel comfortable with their world class hospitality. Insha Allah for my next trip I will choose for sure.

Reviewed December 06, 2022

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Dear Habeeb, we appreciate your feedback on our location that close to Al Haram and staff service. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. We hope to welcome you again soon.

Responded December 07, 2022
Swissotel Makkah
10.0
Exceptional
ahmad from Malaysia
Couple
Premier Room King Bed Kaaba
Stayed 2 nights in June 2022

Memorable experience ”

I want to thank Mr. Kasem and Ms. Ilaf for their services and hospitality during our stay here. Mr. Kasem and Ms. Ilaf surprised us with a special cake and dinner set for our anniversary. We stay in room 3729 from 30/6/2022 until 2/7/2022. My utmost gratitude also towards Mr. Amjad and Mr. Fahimul Islam who extend my request to have a special request for my anniversary to the management. In addition, Ms. Ilaf also goes the extra mile by helping us get a beautiful room view during our check-in process. Special thanks also to Mr. Faisal, who arranged the table during breakfast. He and his team members provide exceptional service so that we can enjoy our breakfast in a calmful manner. We had a very memorable experience here, and Insya Allah will be coming back. Kudos to the hotel and management team for such excellent service and hospitality.

Reviewed July 02, 2022

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Dear ahmad, we thank you for your opinion and we are pleased that our services have met your satisfaction, we will share your opinion with the staff personally. We look forward to serving you soon and we promise to provide you with better services during your next visit

Responded July 03, 2022
Swissotel Makkah
10.0
Exceptional
FIZZATUL from Saudi Arabia
Couple
Classic Room Twin Bed Kaaba
Stayed 3 nights in November 2022

Location n view of Haram ”

Its nice to stay there… really comfortable and staff also helping you whenever you need them… clean n smell good for in walking area of hotel… also they’ll remind prayers time from sound system in room so you will not miss you prayer event you in deep sleep…

Reviewed November 28, 2022

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Dear Fizzatul, thank you for your positive feedback on our location, view of Haram, staff service, smell, and room. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next service.

Responded November 28, 2022
Swissotel Makkah
10.0
Exceptional
Asghar from United Arab Emirates
Family with young children
Classic Room Triple Bed Kaaba
Stayed 6 nights in December 2022

Kaaba view rooms”

Booked Kaaba view on 4028 on Dec 13 and it was amazing. Thanks to Haitham at the front desk for the great service and it is because of him I booked again on Dec 23. Housekeeping staff are amazing... Anees and jebon

Reviewed December 24, 2022

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Dear Asghar, thank you for your positive feedback towards our staff services and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Responded December 24, 2022
Swissotel Makkah
10.0
Exceptional
Samia from United States
Family with teens
Junior Suite Kaaba
Stayed 3 nights in December 2022

Wonderful ”

It is really a five star place. Beautiful rooms. We had a junior suite with Kaaba view. Magnificent. Having a view of the Kaaba and azam and Namaz streaming directly on audio in room for every Namaz.

Reviewed January 01, 2023

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10.0
Exceptional
Muhammad from Malaysia
Solo traveler
Classic Room Twin Bed Haram
Stayed 2 nights in July 2022

Great location and great view”

Staff friendliness : Thank you very much to Rehal who upgraded my room with no additional charge. Room : Quite spacious and overlooking the Ka’abah. I really love it and thankful. WC : Overall ok and the only missing toiletries amenities i.e. toothbrush set etc. Location : Great location and walking distance to shopping area, eateries and most importantly Masjidil Haraam. Overall, I would rate 5 star for this hotel and would recommend others to choose this hotel as well. Thank you.

Reviewed July 29, 2022

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Dear Muhammad, Thank you for your positive feedback towards our location that faces the holy Kaaba; we are always honored to welcome you at Swissotel Makkah, , we thank you for your opinion and we are pleased that our services have met your satisfaction, we will share your opinion with the staff personally. waiting to serve you again on your next visit soon.

Responded July 30, 2022
Swissotel Makkah
10.0
Exceptional
Adi from Malaysia
Couple
Premier Room King Bed Kaaba
Stayed 1 night in August 2022

Magnificent view of Kaaba”

Very clean modern design room, magnificent view of Kaaba. Very easy to adjust shower water temperature (matter most to me😆). Luxurious interior deco with friendly front staff (Ahmed & Anas). All you need for a real 5Star hotel experience. Highly recomended. Definitely will come again.

Reviewed August 02, 2022

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Dear Adi, Thank you for your positive feedback towards our location that faces the holy Kaaba; we are always honored to welcome you at Swissotel Makkah, waiting to serve you again on your next visit soon.

Responded August 04, 2022
Swissotel Makkah
10.0
Exceptional
Malik from United States
Family with young children
Classic Quadruple Room with Haram View
Stayed 4 nights in December 2022

Excellent location!”

Highly recommend this to friends and family, excellent location, friendly staff and well worth the money.

Reviewed January 12, 2023

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Dear Malik, thank you for your positive feedback on our staff service and location that directly faces the holy Kaaba. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.

Responded January 12, 2023
Swissotel Makkah
10.0
Exceptional
EBRAHIM from South Africa
Couple
Classic Room Twin Bed City
Stayed 2 nights in November 2022

Excellent experience ”

Staff was fantastic, friendly felt just like home. Yasser went an extra mile assisting me in booking the HHR . Was awesome. Will definitely recommend Swissotel Close to the Haram, breakfast was good. Everyone was welcoming. In Shaa Allah will be back.

Reviewed November 19, 2022

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Dear Ebrahim, we appreciate your feedback on our location that faces the holy Kaaba, staff service, and breakfast. We will share your feedback with Mr. Yasser. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. We hope to welcome you again soon.

Responded November 20, 2022
Swissotel Makkah
10.0
Exceptional
Mohammed from India
Couple
Classic Room Twin Bed City
Stayed 5 nights in August 2022

Exceptional”

Had a great experience! Close to Makkah and most importantly everything was clean and lived the in room dining service. Thank you swissotel for making my journey even more special with the ease you people make.

Reviewed August 26, 2022

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Dear Mohammed, thanks for your positive reviews about our hotel Swissotel Makkah. We are proud that we’re part of the prominent Abraj Al Bait complex that faces the holy Kaaba. Can’t wait for your next visit to provide you with the best service.

Responded August 26, 2022
Swissotel Makkah
10.0
Exceptional
Jefri from Oman
Family with young children
Classic Room Quad Bed Kaaba
Stayed 1 night in January 2022

Very nice room with Kaaba view”

The room is very small but i got the view of kaabah... Very nice... Clean... I got a very good price actually (covid time) near to Masjidil Haram... Overall... Nice... And friendly staff too...

Reviewed November 26, 2022

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Dear Jefri, thank you for your positive feedback towards our location, view cleanliness, price, and staff service, we are always honored to welcome you at Swissotel Makkah. We take your comments about the room size into action to improve our services. We hope to see you again soon.

Responded November 27, 2022
Swissotel Makkah
10.0
Exceptional
ASHRAF from Saudi Arabia
Family with young children
Classic Room Quad Bed Kaaba
Stayed 3 nights in November 2022

Great Hotel in Makkah”

During my stay I love the location of Hotel first. Second, staff was very cooperative, and reception or customer services is really fantastic. Breakfast was really awesome. I really recommend and would stay again in this hotel.

Reviewed November 29, 2022

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Dear Ashraf, thank you for your positive feedback on our location that directly faces the holy Kaaba., staff service, reception, and breakfast It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next service.

Responded November 29, 2022
Swissotel Makkah
10.0
Exceptional
Syed from Saudi Arabia
Couple
Premier Room King Bed Kaaba
Stayed 1 night in December 2022

Best view of the world from this hotel room”

We booked one room for ourselves with the Kaaba view. And it was fantastic. We loved it.

Reviewed December 29, 2022

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10.0
Exceptional
Waqas from United Kingdom
Family with young children
Classic Room Quad Bed City
Stayed 1 night in January 2023

Best of the best”

The hotel is amazing The staff (Dhiyaa) and (Shada) were absolutely brilliant and helpful All good and highly recommended

Reviewed January 10, 2023

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Dear Waqas, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with Mr. Dhiyaa and Ms. Shada personally. We are waiting to serve you again soon.

Responded January 11, 2023
Swissotel Makkah
10.0
Exceptional
Omer from Pakistan
Family with teens
Classic Room Quad Bed Kaaba
Stayed 4 nights in December 2022

Amazing Place ”

Asked for a blanket at 2am.... and received it in 5 min. Excellent breakfast and Dinner. VERY helpful staff.

Reviewed January 04, 2023

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Dear Omer, thank you for your positive feedback on our staff service, dinner, and breakfast. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.

Responded January 05, 2023
Swissotel Makkah
10.0
Exceptional
Ibdilillah from Malaysia
Solo traveler
Classic King Room with City View
Stayed 3 nights in July 2022

Best Service and Breakfast”

Their breakfast choices and quality of food is excellent. Look up for a staff name Ashraf. Very friendly and his personal service is par excellent. Room is spacious. Location is near to Al Haram. You get to hear live azan and fardhu prayers in your room.

Reviewed July 21, 2022

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Dear Ibdilillah, Thank you for expressing your opinion about your stay. We are always working on providing you with the best service at Swissotel Makkah restaurants. Thank you for your positive feedback towards our location that faces the holy Kaaba; we are always honored to welcome you at Swissotel Makkah We’re looking forward to your next visit.

Responded July 22, 2022
Swissotel Makkah
10.0
Exceptional
Hairulzahri from Singapore
Family with young children
Classic Room Triple Bed City
Stayed 4 nights in January 2023

Just brilliant!”

For a hotel with high floors, lifts are very important. Swissotel managed to sort this out.

Reviewed January 16, 2023

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Dear Hairulzahri, thank you for your positive feedback on our elevators. Glad that you liked our Swiss vitality service. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.

Responded January 18, 2023
Swissotel Makkah
10.0
Exceptional
Ahmed from Saudi Arabia
Family with young children
Classic Room King Bed Kaaba
Stayed 2 nights in November 2022

Exceptional service and excellent staff ”

Rania is the best representative and she made sure that we will get best services in the hotel. Thanks for your kind hospitality 🙂

Reviewed November 09, 2022

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Dear Ahmed, may Allah accept your good deeds. We thank you for expressing your opinion and we are glad that our services have got your satisfaction. We will share your opinion with Ms. Rania. We look forward to serving you during your next visit.

Responded November 11, 2022
Swissotel Makkah
10.0
Exceptional
Firdus from Qatar
Family with teens
Classic Room Quad Bed Kaaba
Stayed 2 nights in November 2022

Exceptional”

We had an amazing time. Everything was 10/10. Anas at the reception went above and beyond to make our stay memorable. Jazakllah Khair and we can’t wait to come back again in sha Allah.

Reviewed November 24, 2022

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Dear Firdus, we appreciate your feedback on our reception and staff service. We will share your feedback with Mr. Anas. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. We hope to welcome you again soon.

Responded November 25, 2022
Swissotel Makkah
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