The Carmen Hotel
Suite Room, The Carmen Hotel in Naga City
Deluxe Room, The Carmen Hotel in Naga City
Bar/lounge, The Carmen Hotel in Naga City
Public areas, The Carmen Hotel in Naga City
Superior Room, The Carmen Hotel in Naga City
Bar/lounge, The Carmen Hotel in Naga City

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274 reviews

274 reviews

Location 8.9
Cleanliness 8.7
Service 8.7
Value for money 8.3
Facilities 7.9
See map


Location rating score

Excellent location
Closest landmarks
Dr. Nilo Roa Memorial Hospital
70 m
Dr. Reina Gapit-Perez Dental Clinic
140 m
Semaña Polyclinic
140 m
Generica Drug Store
150 m
The Generics Pharmacy
150 m

The Carmen Hotel

Peñafrancia Street, City Proper, Naga City, Philippines, 4400 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the City Proper part of Naga City, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Naga Airport. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.


Hygiene Plus

Check-in [24-hour]

Free airport transfer

Free Wi-Fi in all rooms!

Air conditioning


Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Naga City every 19 minutes on
Value for money8.3
Location rating8.9
Nearest airportNaga Airport (WNP)
Distance to airport9.9 km

Rooms available at The Carmen Hotel

Superior Room
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Room
  • Room size: 26 m²/280 ft²
  • Street view
  • 1 king bed or 2 single beds
Enter dates to see prices
Suite Room
  • Room size: 44 m²/474 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Double or Twin Room
  • Room size: 26 m²/280 ft²
  • Shower
  • 2 double beds or 1 super ki...
Enter dates to see prices
  • Room size: 44 m²/474 ft²
  • Shower
  • 1 super king bed
Enter dates to see prices
Superior Double or Twin Room
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 double beds or 1 super ki...
Enter dates to see prices
Deluxe Twin Room
  • Shower
  • 2 double beds
Enter dates to see prices
Superior Room (2 Double Bed / 1 Queen Bed)
    Enter dates to see prices
    Superior Queen Bed
      Enter dates to see prices
      Deluxe Room (No Window,Area:26)
        Enter dates to see prices

        Frequently asked questions

        Does The Carmen Hotel have bars on the premises?

        Delight in your holiday the perfect way with a beverage in your hand at The Carmen Hotel's bar readily available right in front of your doorstep for whenever you need a drink or two.

        Does The Carmen Hotel provide airport transfer?

        The Carmen Hotel offers airport transfer services for free upon request. To request, check the box on the booking form just before the payment page.

        Does The Carmen Hotel provide shuttle service for getting around?

        For your convenience when traveling around the city, The Carmen Hotel offers None right at your doorstep making it simple for you to get to places effortlessly.

        Is car parking available at The Carmen Hotel?

        The Carmen Hotel has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

        What is the typical travel time to the nearest airport from The Carmen Hotel?

        The average travel time to get from The Carmen Hotel to the airport is 30 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.

        What are the property's policies for children's bedding at The Carmen Hotel?

        The Carmen Hotel's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

        How many floors does The Carmen Hotel have?

        The Carmen Hotel has a total of 5 floors.

        What do past guests like most about The Carmen Hotel?

        Past visitors that stayed at The Carmen Hotel have given this property a rating of 8.863 for its excellent location as the main highlight for their stay.

        What is the verified guest review consensus about The Carmen Hotel's wellness amenities?

        100.0% of our verified guest reviews have given a positive appraisal and remarks about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for The Carmen Hotel down in the review section.

        What is the typical rating that verified Families with older children have given to The Carmen Hotel?

        Past families with older children that have stayed at this property have given The Carmen Hotel an average rating of 8.5. You can search for more specific customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

        What people love about The Carmen Hotel

        • 7.6

          Very good

          "Kids loved the pool."



          30 December 2019

        • 7.6

          Very good

          "Good place and friendly staff."



          30 December 2019

        • 9.6


          "Had a great time with this hotel."



          31 October 2019

        Property ranking|Compared to 72 Naga City properties
        Room size
        32 sqm.
        Service score
        Location score
        Cleanliness score
        Bigger than
        of Naga City properties
        Better than
        of Naga City properties
        Better than
        of Naga City properties
        Better than
        of Naga City properties
        More about The Carmen Hotel

        More about The Carmen Hotel

        Experience Comfort and Convenience at The Carmen Hotel

        Welcome to The Carmen Hotel, a 3.5-star haven nestled in the vibrant city of Naga, Philippines. With its prime location and exceptional amenities, this hotel offers an unforgettable stay for both business and leisure travelers. Renovated in 2016, The Carmen Hotel boasts modern and stylish accommodations, ensuring a comfortable and enjoyable experience for every guest. Upon arrival, guests will be greeted by a warm and welcoming atmosphere. Check-in starts from 02:00 PM, allowing you to settle in and start your vacation without any hassle. The hotel features 45 well-appointed rooms, each designed with your comfort in mind. Whether you're traveling alone, as a couple, or with family and friends, you'll find the perfect accommodation option to suit your needs. Families traveling with children will be delighted to know that The Carmen Hotel has a generous child policy. Children between the ages of 5 to 11 can stay free of charge, making it an ideal choice for a family-friendly getaway. The hotel's spacious rooms provide ample space for everyone to relax and unwind after a day of exploring the city. When it's time to bid farewell to this charming hotel, check-out is until 12:00 PM, allowing you to have a leisurely morning before your departure. If you have an afternoon flight, you'll appreciate the convenient 30-minute drive to the airport, ensuring a stress-free journey. Experience the perfect blend of comfort, convenience, and warm Filipino hospitality at The Carmen Hotel. Book your stay now and create lasting memories in the heart of Naga City.

        Unwind and Indulge at The Carmen Hotel's Entertainment Facilities

        At The Carmen Hotel in Naga City, Philippines, guests can enjoy a range of entertainment facilities that are designed to help them unwind and indulge. Whether you're in the mood for a refreshing drink or a relaxing massage, this hotel has you covered. The hotel's bar is the perfect place to kick back and enjoy a drink after a long day of exploring the city. With its stylish and cozy ambiance, it provides the ideal setting to relax and socialize with friends or fellow travelers. Sip on a signature cocktail or sample a selection of local beers while enjoying the lively atmosphere. For those seeking ultimate relaxation, The Carmen Hotel offers rejuvenating massage services. Pamper yourself with a soothing massage that will melt away any stress or tension. The skilled therapists will tailor the treatment to your specific needs, leaving you feeling refreshed and revitalized. Whether you're in the mood for a fun night out or a pampering session, The Carmen Hotel's entertainment facilities have something for everyone. Indulge in a drink at the bar or treat yourself to a relaxing massage, and experience true relaxation and enjoyment during your stay at this exceptional hotel.

        Stay Active at The Carmen Hotel's Impressive Sports Facilities

        At The Carmen Hotel in Naga City, Philippines, staying active and maintaining your fitness routine is made easy with the hotel's impressive sports facilities. Whether you're a fitness enthusiast or simply looking to unwind, you'll find everything you need to stay in shape and have fun. Start your day with a workout at the hotel's state-of-the-art fitness center. Equipped with modern cardio machines, weightlifting equipment, and a range of exercise tools, you'll have no trouble getting your heart rate up and breaking a sweat. The fitness center offers a comfortable and spacious environment, ensuring a pleasant workout experience. After your workout, take a refreshing dip in the hotel's outdoor pool. Surrounded by lush greenery and offering stunning views of the city, the pool provides the perfect setting for relaxation and leisure. Whether you prefer to swim laps or simply soak in the sun on one of the poolside loungers, the outdoor pool at The Carmen Hotel is a delightful oasis. Best of all, access to the fitness center and outdoor pool is complimentary for all guests, allowing you to make the most of your stay without any extra charges. So whether you're looking to stay active or simply unwind, The Carmen Hotel's sports facilities are sure to exceed your expectations and add an extra touch of enjoyment to your stay.

        Convenient Facilities at The Carmen Hotel

        At The Carmen Hotel in Naga City, Philippines, guests can enjoy a range of convenient facilities that cater to their every need. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring a truly relaxing and hassle-free stay. The hotel also offers laundry service and dry cleaning, making it easy for guests to keep their clothes fresh and clean throughout their stay. For added convenience, The Carmen Hotel provides safety deposit boxes, allowing guests to securely store their valuables. The friendly and attentive concierge staff are always on hand to assist with any queries or requests, ensuring that guests have a seamless stay from start to finish. With Wi-Fi available in both public areas and all rooms, guests can stay connected and browse the internet with ease. Additionally, the hotel offers a designated smoking area for guests who wish to smoke. With free Wi-Fi in all rooms, guests can stay connected and enjoy seamless internet access throughout their stay. The hotel also provides luggage storage, allowing guests to safely store their belongings before check-in or after check-out. To ensure a clean and comfortable environment, daily housekeeping services are available, ensuring that guests can relax and enjoy their stay without any worries. Overall, The Carmen Hotel's convenient facilities provide guests with everything they need for a comfortable and enjoyable stay.

        Convenient Transport Facilities at The Carmen Hotel

        Situated in the heart of Naga City, The Carmen Hotel offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. Whether you are arriving by air or looking to explore the city, this hotel has got you covered. For guests arriving at the airport, The Carmen Hotel provides a convenient airport transfer service, ensuring a smooth and comfortable journey from the moment you land. Additionally, the hotel offers a shuttle service, making it easy for guests to explore the city's popular attractions and landmarks. If you prefer to have your own transportation, The Carmen Hotel also offers car hire services, allowing you to conveniently explore the city at your own pace. For those who prefer the convenience of taxis, the hotel provides a reliable taxi service for easy transportation to and from the hotel. Furthermore, The Carmen Hotel offers a ticket service, making it effortless for guests to book tickets for local attractions and events. And for those traveling with their own vehicles, the hotel provides an onsite car park free of charge, ensuring that parking is never a concern during your stay. With its comprehensive range of transport facilities, The Carmen Hotel ensures that guests can easily navigate the city and make the most of their time in Naga City.

        Indulge in Exquisite Dining at The Carmen Hotel

        At The Carmen Hotel, we understand that dining is an essential part of any memorable stay. With our exceptional dining facilities, we ensure that our guests are treated to a culinary experience like no other. From 24-hour room service to a delightful restaurant, we have everything you need to satisfy your taste buds. Start your day off right with our delectable breakfast buffet. Indulge in a wide array of local and international dishes, freshly prepared to perfection. Whether you prefer a hearty American breakfast or a traditional Filipino spread, our breakfast buffet has something to suit every palate. For a more intimate dining experience, head to our restaurant, where our skilled chefs will take you on a gastronomic journey. Immerse yourself in the flavors of Naga City as you savor our carefully crafted menu, showcasing the best of local and international cuisine. With a cozy ambiance and attentive service, our restaurant is the perfect setting for a romantic dinner or a gathering with friends and family. In addition to our restaurant, we also offer 24-hour room service, allowing you to enjoy a delicious meal in the comfort of your own room. Whether you're craving a late-night snack or a full-course dinner, our extensive room service menu has something to satisfy every craving. At The Carmen Hotel, we believe that dining should be an experience to remember. Indulge in exquisite flavors, impeccable service, and a warm ambiance at our exceptional dining facilities.

        Luxurious and Comfortable Rooms at The Carmen Hotel

        Indulge in a truly memorable stay at The Carmen Hotel in Naga City, Philippines, where you will find a range of luxurious and comfortable rooms to suit your needs. Choose from our Deluxe Room, Suite Room, or Superior Room, each offering a unique experience that will exceed your expectations. Our Deluxe Room, spanning 26 square meters, provides a cozy and inviting ambiance. You can opt for either 2 Single Beds or 1 King Bed, ensuring a restful night's sleep. For those seeking a more spacious option, our Suite Room offers 44 square meters of elegance and sophistication, complete with a plush King Bed. If you prefer a slightly smaller yet equally comfortable room, our Superior Room, measuring 25 square meters, is available with either 2 Single Beds or 1 Queen Bed. Booking your stay at The Carmen Hotel through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's extensive network and expertise in the hospitality industry, you can rest assured that you are getting the most competitive rates available. Enjoy the convenience of a seamless booking process, secure payment options, and excellent customer service, all at your fingertips. Don't miss out on the opportunity to experience the utmost comfort and luxury at The Carmen Hotel by booking your preferred room through Agoda today.

        Immerse Yourself in the Vibrant City Proper of Naga City

        Nestled in the heart of Naga City, the City Proper is a bustling and vibrant area that offers a myriad of experiences for travelers. As you step out of The Carmen Hotel, you will find yourself surrounded by a mix of modern establishments and historical landmarks that showcase the rich culture of the Philippines. Explore the streets and alleys of City Proper and discover a treasure trove of local markets, shops, and eateries. Indulge in authentic Filipino cuisine as you sample local delicacies such as Bicol Express and Kinalas, or satisfy your shopping cravings by browsing through the vibrant stalls at the public market. Don't forget to immerse yourself in the lively atmosphere of Plaza Rizal, where you can witness cultural performances and events that celebrate the city's heritage. For history enthusiasts, a visit to the Naga Metropolitan Cathedral is a must. This iconic landmark stands as a testament to the city's deep-rooted religious heritage and architectural grandeur. Marvel at the intricate details of the cathedral's facade and step inside to admire its stunning interiors. Just a short walk away, you'll find the Peñafrancia Basilica Minore, a revered pilgrimage site that attracts thousands of devotees each year. Whether you're a food lover, a shopaholic, or a history buff, the City Proper of Naga City has something to offer everyone. Immerse yourself in the vibrant energy of this bustling area and create unforgettable memories during your stay at The Carmen Hotel.

        Traveling to The Carmen Hotel from the nearest airports in Naga City

        Naga City, located in the heart of the Bicol Region in the Philippines, is easily accessible through its nearest airports. Traveling from these airports to The Carmen Hotel, situated in the bustling City Proper of Naga City, is a breeze. For travelers arriving at Naga Airport, the most convenient way to reach The Carmen Hotel is by taking a taxi or booking a private car transfer. The airport is just a short 20-minute drive away from the hotel, making it a quick and hassle-free journey. Upon exiting the airport, you can easily find taxis waiting outside or arrange for a private car transfer in advance. The Carmen Hotel is located in the City Proper, so it won't take long to reach your destination. Another option for travelers is to fly into Legazpi Airport, which is approximately 100 kilometers away from Naga City. From Legazpi Airport, you can either take a taxi or hire a private car to reach The Carmen Hotel. The journey from Legazpi Airport to Naga City takes around 2 to 3 hours, depending on traffic conditions. However, the scenic drive along the coast of Albay and Sorsogon provinces offers breathtaking views of the Mayon Volcano and the picturesque countryside. Whether you choose to arrive at Naga Airport or Legazpi Airport, getting to The Carmen Hotel in Naga City is a convenient and enjoyable experience. The hotel's prime location in the City Proper allows easy access to various attractions, shopping centers, and dining options, making it an ideal choice for both business and leisure travelers.

        Discover the Vibrant Surroundings of The Carmen Hotel in Naga City

        Nestled in the heart of Naga City, The Carmen Hotel offers a prime location surrounded by a variety of landmarks and attractions that will enrich your stay. Immaculate Concepcion Park, just a stone's throw away from the hotel, is a picturesque green space where you can relax and enjoy the serene atmosphere. Take a leisurely stroll or have a picnic amidst the lush gardens, and immerse yourself in the beauty of nature. For those seeking medical services, Semaña Polyclinic is conveniently located nearby. Whether you need a routine check-up or require specialized care, this clinic offers top-notch healthcare services. Additionally, Generica Drug Store is within walking distance, ensuring that you have easy access to any medications or essentials you may need during your stay. Shopaholics will delight in the proximity of Naga Favorite, a local shopping destination where you can find a wide range of products, from fashion and accessories to home decor and souvenirs. Take your time exploring the various shops and boutiques, and indulge in some retail therapy. If you're in need of dental services, Dr. Juvy Perez-Casili Dental Clinic is just a short distance away. With a team of experienced professionals, this clinic provides excellent dental care in a comfortable and welcoming environment. For fitness enthusiasts, both the Naga City Gymnasium and the University Gymnasium are close by, offering state-of-the-art facilities for sports and physical activities. Whether you prefer basketball, volleyball, or simply want to hit the gym, these venues provide the perfect setting to stay active during your stay. Lastly, Victoria Heights Park is a charming spot nearby where you can enjoy panoramic views of the city. Take a moment to appreciate the stunning scenery and capture some memorable photos. With its strategic location surrounded by these landmarks and attractions, The Carmen Hotel ensures that you have a memorable and convenient stay in Naga City. Experience the vibrant surroundings and immerse yourself in the local culture as you explore all that this dynamic city has to offer.

        A Gastronomic Paradise

        The Carmen Hotel in Naga City is surrounded by a plethora of dining options that will surely satisfy any food lover's cravings. Just a stone's throw away from the hotel, you can find Geewan, a local favorite known for its delectable Filipino dishes. If you're in the mood for some classic American comfort food, Biggs Diner Naga City is the place to be. For a quick bite, Spring Star Siopao offers mouthwatering siopao filled with savory meat and served with a flavorful sauce. If you have a sweet tooth, Angry Bakery and Julie's Bakeshop are must-visit destinations for their delectable pastries and cakes. Red Platter is a great choice for those seeking a mix of international cuisines, while Casa Moderna offers a cozy ambiance and a menu filled with Filipino specialties. Bakers Plaza is a haven for bread lovers, with a wide selection of freshly baked goods. Don't forget to visit Pasalubong & Pilinut Center for some local delicacies and souvenirs, and make sure to stop by Polangui Bakery for their famous toasted siopao. With such a diverse range of dining options, The Carmen Hotel's location is truly a gastronomic paradise.

        Shop 'til you drop at E-Mall!

        Located just a stone's throw away from The Carmen Hotel, E-Mall is a shopping haven for both locals and tourists alike. This expansive mall offers a wide range of retail options, from trendy fashion boutiques to electronics stores, ensuring that shoppers will find everything they need under one roof. Whether you're looking for the latest fashion trends, high-quality gadgets, or unique souvenirs to take home, E-Mall has it all. After a day of shopping, you can also treat yourself to a delicious meal at one of the mall's many restaurants, offering a variety of cuisines to satisfy any craving. With its convenient location and diverse shopping options, E-Mall is a must-visit destination for all shopaholics visiting Naga City.

        Exceptional Staff and Impeccable Cleanliness

        The Carmen Hotel in Naga City, Philippines has received outstanding customer reviews for its exceptional staff and impeccable cleanliness. Guests have praised the friendly and helpful staff, describing them as very friendly, courteous, and accommodating. The hotel is known for its excellent location and the staff's willingness to go above and beyond to ensure a great stay for their guests. The rooms are consistently described as clean, with comfortable beds, and the overall cleanliness of the hotel is highly commended. Additionally, guests have raved about the delicious food served at the hotel. With such positive reviews, it's no wonder that The Carmen Hotel comes highly recommended by its guests.

        A Delightful Stay at The Carmen Hotel in Naga City

        Discover a truly remarkable hotel experience at The Carmen Hotel in Naga City, Philippines. With an impressive overall rating of 8.5, this hotel has garnered rave reviews from satisfied guests. Offering excellent value for money with a rating of 8.3, The Carmen Hotel ensures that guests get the most out of their stay without breaking the bank. One of the standout features of The Carmen Hotel is its top-notch facilities, which have earned a rating of 7.9. From the moment you step into the elegant lobby, you'll be greeted with a sense of luxury and sophistication. The hotel boasts a range of amenities, including a refreshing outdoor pool, a well-equipped fitness center, and a relaxing spa. Whether you're looking to unwind after a long day of exploring or stay active during your trip, The Carmen Hotel has you covered. Cleanliness is of utmost importance at The Carmen Hotel, and it shows in their impressive rating of 8.7. The hotel prides itself on maintaining a pristine environment for guests to enjoy. From the spotless rooms to the immaculate common areas, every corner of the hotel is meticulously cleaned and well-maintained. You can rest easy knowing that your comfort and well-being are a top priority at The Carmen Hotel. Location is key, and The Carmen Hotel excels in this aspect with a rating of 8.9. Situated in the heart of Naga City, this hotel offers convenient access to the city's main attractions, shopping centers, and dining options. Whether you're here for business or leisure, you'll find yourself just steps away from everything you need. Last but not least, the staff performance at The Carmen Hotel has been praised by countless guests, earning them a stellar rating of 8.7. The friendly and attentive staff go above and beyond to ensure that every guest feels welcomed and well taken care of. From the moment you arrive until the time of your departure, you can expect exceptional service that will make your stay truly memorable. Experience the charm and excellence of The Carmen Hotel in Naga City. With its outstanding ratings for value, facilities, cleanliness, location, and staff performance, this hotel is sure to exceed your expectations and provide you with a delightful stay.

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        Amenities and facilities

        Very good


        Most talked about facilities


        15 mentions

        Swimming Pool

        12 mentions


        10 mentions

        Food & Dining

        9 mentions

        Languages spoken
        • English
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Fitness center
        • Massage
        • Swimming pool [outdoor]
        • Ticket services
        • Tours
        Cleanliness and safety
        • Body thermometer
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Face coverings on staff
        • First aid kit
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Protective screens in common areas
        • Rooms sanitized between stays
        • Safe dining setup
        • Shared stationery removed
        • Staff trained in safety protocol
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Bar
        • Breakfast [buffet]
        • Restaurants
        • Room service [24-hour]
        Services and conveniences
        • Concierge
        • Daily housekeeping
        • Doorman
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Food delivery
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Postal service
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area
        • Xerox/fax in business center
        For the kids
        • Swimming pool [kids]
        • Check-in [24-hour]
        • Fire extinguisher
        • Front desk [24-hour]
        • Pets allowed
        • Security [24-hour]
        Getting around
        • Airport transfer
        • Car park [free of charge]
        • Car park [on-site]
        • Rental car
        • Shuttle service
        • Taxi service
        Available in all rooms
        • Air conditioning
        • Bathrobes
        • Blackout curtains
        • Closet
        • Free bottled water
        • Hair dryer
        • Individual air conditioning
        • Mini bar
        • Mirror
        • Non-smoking
        • Refrigerator
        • Satellite/cable channels
        • Shower
        • Slippers
        • Toiletries
        • Towels
        • Wake-up service
        • Wi-Fi [free]


        Peñafrancia Street, City Proper, Naga City, Philippines, 4400


        • Naga Airport (WNP)
          9.9 km
        • Bicol International Airport (DRP)
          78.3 km
        Hospital or clinic
        • Dr. Nilo Roa Memorial Hospital
          70 m
        Convenience store
        • 7 Eleven
          370 m
        Cash withdrawal
        • ATM
          370 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-4 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 5-11 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 12 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        • Check-in from14:00
        • Check-out until12:00
        Getting around
        • Airport transfer fee0 PHP
        • Travel time to airport (minutes)30
        The property
        • Number of floors5
        • Number of restaurants1
        • Number of rooms 45
        • Most recent renovation2016

        Reviews of The Carmen Hotel from real guests

        Provided by verified guests of Agoda
        Value for money8.3
        High score for Naga City
        9+ Exceptional (38)
        8-9 Excellent (25)
        7-8 Very Good (21)
        6-7 Good (10)
        <6 Below Expectation (11)

        Show reviews that mention 

        Showing 105 verified guest comments
        Herb from United States
        Family with teens
        Deluxe Room
        Stayed 5 nights in June 2018

        The Carmen @ Naga Review”

        Very friendly and helpful Staff. Superior Service @ a price below that of its Naga proper competition. Only situation was that the hotel had to be reminded that it was a reservation of three people, not two. Carmen became my first preference for all future stays in and around Naga City.

        Reviewed June 14, 2018

        Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guest expect . Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

        Responded June 20, 2018
        The Carmen Hotel
        Lorraine from Philippines
        Business traveler
        Deluxe Room
        Stayed 2 nights in August 2017

        Very accommodating staff!”

        - I got sick during my stay there and they were really accommodating to assist me when I was in pain in the restaurant and could barely move in my seat. They got a medical staff and they quickly checked my temperature, and asked what I was feeling, and gave me a some meds to manage the pain till I have it checked up in a clinic or hospital. - For the room, it was really nice and spacious enough. It was also clean but there were times that I couldn't tell if it was dirt on the surfaces or just imperfection (like spilled paint) remnants from the construction. - The breakfast food is also good! - The pool looked really nice, I was kind of sad I didn't bring any swimwear to take a dip! Didn't know they had a pool in the first place haha If I go back to Naga, I'd definitely want to stay at The Carmen Hotel again :)

        Reviewed September 06, 2017
        Hans from Philippines
        Solo traveler
        Superior Room
        Stayed 1 night in August 2017

        First time to stay here”

        First time to stay here. Pros - - Good comfy bed - Aircon was cold enough - Rooms were good! - Parking was good (but i doubt during peak season) - Location was great! - courteous friendly staff at the hotel and the cafe too and the guards too Rooms for improvement: - Maybe you can add up more varieties for the breakfast at Baba cafe - Well you can ask the cleaning staff to clean the grout at the tiles in the bathroom so that someday it wont have visible molds and mildew stains - There was a comment i read about the insulation of the room doors where in you can here the people talking along the hallway- well sad to say it was true... Overall Enjoyed staying here :-) Added this to the list of preferred hotels on my next Naga visit :-) Price is little competitive to others too

        Reviewed August 28, 2017
        MARY from Philippines
        Superior Room
        Stayed 2 nights in November 2017

        Very nice hotel! Value for money!”

        The rooms are very spacious. We booked two(2) superior twin rooms. The linens and beddings are comfortable. The big cabinet inside the room is a plus. The hotel is within walking distance from the center of Naga City (5min walk). The staff are very accomodating. I will definitely stay in this hotel again!

        Reviewed November 22, 2017

        Dear Ms. Mary. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

        Responded August 04, 2018
        The Carmen Hotel
        cristine from United States
        Solo traveler
        Superior Room
        Stayed 4 nights in April 2018

        Had a nice stay”

        Pros: Staff are nice and helpful Breakfast buffet is good(Love the choco drink reminds me of baguio batirol) Etrike service was useful although I was hoping that they have it till 6pm. Cons: Don't get me wrong Carmen hotel is really clean and fragrant but I'm starting to see little bathroom grouts and stains so a little maintenance perhaps. Room service charge for baba restaurant should be removed..just a suggestion. If I were to visit naga I would definitely stay here again.

        Reviewed April 30, 2018

        Dear Ms. Cristine. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

        Responded August 04, 2018
        The Carmen Hotel
        This is a popular property. Don't miss out!

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