The Pacific Sutera Hotel
When you are looking for comfortable and convenient accommodations in Kota Kinabalu, make The Pacific Sutera Hotel your home away from home. A stay at The Pacific Sutera Hotel ensures an easy access to the lively city and all of its wonders.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Pacific Sutera Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kota Kinabalu can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The resort's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Pacific Sutera Hotel.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The resort is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at The Pacific Sutera Hotel are designed with the guest in mind. To enhance your stay, some rooms at the resort come with linen service and air conditioning. The specially-designed rooms at The Pacific Sutera Hotel offer a layout option like a balcony or terrace. The resort's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.
Dining and things to do
Wake up with no worries at The Pacific Sutera Hotel, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. The Pacific Sutera Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out karaoke rooms, bar and nightclub for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Pacific Sutera Hotel has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The resort's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like fishing, snorkeling, non-motorized water sports, motorized water sports and diving. You won't need to go far to play some water sports, with the convenience of watersports equipment rentals and boats provided.
Test your skills! Get competitive with your travel group or other guests, at the resort's squash court, mini golf course, dart board, ping-pong table, yoga room, tennis court, golf course on site, bowling alley and badminton court. No need to go anywhere after dinner -- play with friends or family at the games room. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.
Reasons to stay here
This resort's facilities score higher than 93% of accommodations in the city.
Verified reviews for this resort's food and dining options score it better than 99% of accommodations in the city.
This accommodation beats more than 98% of competition in the city on room comfort.
![Swimming pool [outdoor], The Pacific Sutera Hotel in Kota Kinabalu](http://pix10.agoda.net/hotelImages/10399/0/d2fc92e465dd7233a20ceb44a4dfcb51.jpg?ca=7&ce=1&s=1024x768 "Swimming pool [outdoor], The Pacific Sutera Hotel in Kota Kinabalu")
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/10399/0/d2fc92e465dd7233a20ceb44a4dfcb51.jpg?ca=7&ce=1&s=98x98&ar=1x1)
![Golf course [on-site]](http://pix10.agoda.net/hotelImages/10399/-1/96f76cc126625a0b969498d346a61bad.jpg?ca=9&ce=1&s=98x98&ar=1x1)
![Golf course [on-site]](http://pix10.agoda.net/hotelImages/10399/-1/d7da39eeca6d2af1fbd009a72eb6d31a.jpg?ca=9&ce=1&s=98x98&ar=1x1)
![Golf course [on-site]](http://pix10.agoda.net/hotelImages/10399/-1/9ee92721822603c02d767df89c8795f6.jpg?ca=9&ce=1&s=98x98&ar=1x1)
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We arrived early and checked in first, leaving luggage in the concierge. When we came back from Imago mall, we could get the key card faster. On the first day to have breakfast, the cafe was full house, but we were directed to the Chinese restaurant downstairs and needed not to wait for table. Similar variety of food was available. Housekeeping staff greeted every morning and asked whether it was convenient for cleaning. Grab was much better for transportation to city because shuttle bus was not free and the schedule was very limited. Swimming pool was mainly for non-swimmers since it was not deep. The mattress was a bit soft. Overall enjoyable stay.
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Our repeat stay this time was phenomenal!”
We booked a suite and it was a fantastic choice! Exclusive check-in at the Club Lounge, superb food served at the lounge and the impeccable service rendered by Bennie and Club Lounge team. The suite was squeaky clean, bed was comfy and overall experience was truly wonderful. So worth it and will come again soon!
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Dear Mohd, Thank you for staying with us and we appreciate you taking time to share your experience with us. We are delighted to hear that you and your family have enjoyed your stay. We will personally send your warmest regards to Bennie at our Club Lounge. We do hope to welcome you again very soon. Regards, The Management Team
Korean Hotel, Diligent Lifeguards”
This hotel somehow attracts lots of korean guest. Anyway my room was nice and clean, the staff are all friendly and very accomodating. A remarkable thing is the hotel pool has many lifeguards, including some that patrols the beach! Very good to know the hotel cares for the safety of its guests, 5 stars for that!
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Beautiful and peaceful ”
All the staff are very friendly and never failed to smile and greet whenever they see you. The hotel and facilities are well maintained and clean. Rooms has an awesome view of the sea and very clean. Food is nice and suits my family taste. Definitely my place to stay for my future visit to land below wind.
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The stay was amazing! The view is exceptional and the service is awesome too! Breakfast delicious!”
Its very much pleasant and we also got complimentary cruise for 30 minutes. The room service was awesome and delivering ordered food within minutes. They also have supper which available till 4:00AM and i dont have to go out if hungry. We also get to enjoy all the facilities around the resort and took so many nice photos! Will stay again soon:*
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Saved by the (frontdesk) bell”
Stay for a night here. Pleasant old hotel. Well maintained. A little crowded but its fine. The beach was a little disapoointing but thank god i wasnt there for the beach. Contiental breakfast buffet was nice. A little scary as the social distancing was not properly observed. Anyhow after checking out, already halfway across the city i realised my wallet was missing. Thanks to the front dest officer Ms Siti who allowed me to go up to the room and retrieved it. The housekeeper had it set aside for me. I am eternally grateful. Pleasant stay indeed
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Dear Syamsuddin, Thank you for choosing Sutera Harbour Resort It is indeed our pleasure to help you and we are happy that you got back your wallet. Much appreciated on your wonderful comments about our hotel. However our sincerely apologise about the beach, possibly you came during high-tide bringing all trash into our beach, we do have cleaning schedule every day, and much appreciated your concern on the social distancing, surely we will be addressed it to our team. Once again your compliments are a great encouragement to our team and we look forward to seeing you again soon! Best Regards The Management
This hotel is one of the best hotels in Kota Kinabalu”
All the workers are very kind and friendly. breakfast is many choices and delicious. Although the hotel is a little old but very well maintained and the most I enjoyed was a good night's sleep on a soft mattress and pillows. Just a bit disappointing when I place an order for the sea view room but I get a block view room. I will continue to visit here and hope after this I get the room booked.
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Weekday business stay”
Booked for pacific sutera but upgraded to sister hotel Magellan. It was a weekday stay and I noticed they left the Pacific Sutera vacant during weekdays. Was put in a room facing the sea. Clean room although I noticed some ants crawling on my desk. Pool is at the hotel but other amenities such as gym, kids room etc etc are actually located at Marina Club which is in between Pacific and Magellan. Breakfast spread was good. Although there was a flock of burung pipit comes feasting on unattended foods.
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Dear Mohammad, Thank you for taking the time to write a review during your stay. We are delighted that you did enjoy your stay with us. The complex is huge and the facilities are offered around the whole resort. This is also giving our guests more opportunities experiencing different environments and ambiances. We do have issues with the nature bird roaming around our ocean and seas, as we practice naturalism we try not to harm these birds. We hope this would not refrain you from coming to visit us again. Best Regards, The Management Team
Superb relaxing hotel close to KK facilities”
We have stayed at the Pacfic Sutera on a number of occasions. This time we brought our University age children. It is very relaxing. We made full use of the sports facilities and gym. Excellent proper swimming pool at the sports club. Bedrooms were being renovated during our stay so it was a bit noisy and dusty although they tried to do everything they could to reduce this. Would still recommend this hotel though!
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Exceptional”
It is good location with ocean and ease to move city by Grab. Room is clean considering boilding age. Steps are very kind and skillful. If I had an oppertunity to visit sutera, I will do.
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Overall enjoyed my stay there”
It was a great stay there. Just that the furniture need to be replaced as they r quite old. The coffee table in our room was not in a good condition as the glass was not attached to its frame. Had to really keep an eye on my kids as I was worried it may fall. Otherwise it was a superb stay there.
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Love it ! ”
Great place for family! Best untuk santai2.. bukan utk yang rushing, GSA pn bgus layanan!! Utk family yang nk spend time sesuai sgt! Petang2 boleh jalan2 tepi laut, mandi swimming pool , main basikal.. really love the environment! Tapi 1 sj la parking sentiasa full untuk guess, kena2 10 round baru dapat parking..
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Dear Norazrine, Thank you for sharing your experience with us. We are delighted to hear that you and your have have enjoyed your stay and have the opportunity to fully enjoyed the services and facilities we have to offer. We do rendered valet service for guests who wish to allow our concierge to assist with the car parking. Thank you The Management Team
Upgraded to Magellan Sutera Resort”
We were diverted to Deluxe Room with sea view at Magellan Sutera Resort instead of The Pacific Sutera. Attending staff at reception was polite & accommodative. Room was superb. Nice views. Had great dinner at Ferdinand. Breakfast buffet got many selections and delicious.
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Dear Suzalinna, Thank you for sharing the experience with us and we are delighted to hear that you have enjoyed your stay. We hope to welcome you again soon. Regards The Management Team
One of the best hotel in kota kinabalu. ”
One of the best hotel in Kota Kinabalu. Very warm and comfortable hotel. Sure will be come back to stay more night here.
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Dear Pressheilla, Thank you for your review and we are delighted to hear that you enjoyed your stay with us. We remain faithful to seeing you again for a more positive feedback. Regards, The Management Team
Value for money”
Booked here but diverted to Magelan. Enjoyed my stay there. Took seaview room and requested for extra pillow and they gave me 4 pillows. 🤣 Staffs super friendly. Spectacular view with balcony, Toilet with bathtub and separate shower room. Breakfast with a lot of choices from western to asian cuisine. Will definitely come again here.
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Dear Mohd, Thank you for your wonderful review and we are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Best Regards, Resort Management Team
Hotel upgrades my rooms”
From pacific sutera they move us to megallan sutera habour due to early booking 1weeks before..So i was very happy for this trip, Room super nice, view very nature..Only one issue is my child left their Iphone in One room we stay, till now no respond or update from lost and found department..
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Dear Mohd, Thank you for your review. We have taken note on the lost item and it is well into the investigation. We will be in contact should the lost item been found. Thank you and we hope to be seeing you again soon. Best Regards, The Management Team
Exceptional”
Amazing place! From checking in to checking out we didnt have any problem. The room was spacious and has a really nice view of the beach and golf. Buffet breakfast was delicious and all the staff were nice. We'll definitely go back again!
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Best hotel in Kota Kinabalu”
I will repeat to stay at this hotel. The staff is very helpful. The hotel management also make arranged for my mom’s birthday. I really love this hotel. Thank you because you giving me a good memories ❤️
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Dear Farhan, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your stay with us. We do hope to welcome you again in the future. Regards, Resort Management Team
The View, The Services, The Location are AWESOME!!!”
What more do you want for your holiday? The hotel itself is great, friendly staffs, facilities, breakfast choice.. It is awesome and I will definitely stay here again next time..
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The View, The Services, The Location are AWESOME!!!”
What more do you want for your holiday? The hotel itself is great, friendly staffs, facilities, breakfast choice.. It is awesome and I will definitely stay here again next time..
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Thank you for your review.