The Regency Darulaman Golf Resort
Standard, The Regency Darulaman Golf Resort in Alor Setar
Family, The Regency Darulaman Golf Resort in Alor Setar
Swimming pool, The Regency Darulaman Golf Resort in Alor Setar
Spa, The Regency Darulaman Golf Resort in Alor Setar
View, The Regency Darulaman Golf Resort in Alor Setar
Fitness center, The Regency Darulaman Golf Resort in Alor Setar

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6.3Good

4 reviews

4 reviews

See map

6.5Good

Location rating score

Parking
Available
Popular landmarks
Kedah Paddy Museum
13.5 km
Kedah State Museum
15.1 km
Menara Alor Setar Tower
16.1 km
Aman Central
16.3 km
City Plaza Alor Setar Shopping Mall
16.8 km
Closest landmarks
Darulaman Hills
690 m
JH Jaya Sports Centre
920 m
Darulaman Height
930 m
Kolam Takungan Taman Tunku Sarina
1.2 km
Institute Perguruan Darulaman
1.3 km

The Regency Darulaman Golf Resort

Darulaman Golf & Country Club, Bandar Darulaman, Jitra, Alor Setar, Malaysia, 06007 - See map

Conveniently situated in the Jitra part of Alor Setar, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Menara Alor Setar Tower. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

Highlights

Air conditioning

Garden

Golf course [on-site]

Fitness center

Coffee shop

Facilities

Car park

Golf course [on-site]

Fitness center

Spa

Swimming pool [outdoor]

Restaurants

Coffee shop

Garden

Your dates are popular among travelersUsers are booking a place in Alor Setar every 2 minutes on Agoda.com
Value for money6.5
Location rating6.5
Nearest airportSultan Abdul Halim Airport (AOR) - Malaysia
Distance to airport7.2 km

Rooms available at The Regency Darulaman Golf Resort

Standard
...
  • Shower
Enter dates to see prices
Standard
...
  • Shower
Enter dates to see prices
Studio
...
  • Shower
Enter dates to see prices
Family
...
  • Shower
Enter dates to see prices
Executive Suite
...
  • Shower
Enter dates to see prices
Deluxe
...
  • Shower
Enter dates to see prices
Family Deluxe
...
  • Shower
Enter dates to see prices

Frequently asked questions

Does The Regency Darulaman Golf Resort have a swimming pool?

While relaxing at The Regency Darulaman Golf Resort, you can take pleasure in the swimming pool facility to get your day started the best way with a splash for a revitalizing morning or evening.

Does The Regency Darulaman Golf Resort offer spa services?

You can enjoy your stay at The Regency Darulaman Golf Resort far more by enjoying the benefits of the property's available spa services that are offered for all its guests to make your evening far better.

Does The Regency Darulaman Golf Resort have a fitness center?

Absolutely! The Regency Darulaman Golf Resort features fitness center that is suitably located on site, catering to your active needs to remain in top condition while on holiday. For more details, please contact the property for more information.

What public parks are within range of The Regency Darulaman Golf Resort?

While residing at The Regency Darulaman Golf Resort, enjoy your morning or evening stroll at close by park such as Laman Mahsuri Darulaman.

What are the property's policies for children's bedding at The Regency Darulaman Golf Resort?

The Regency Darulaman Golf Resort's policy pertaining to children's bedding considers guests age 4 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does The Regency Darulaman Golf Resort have?

The Regency Darulaman Golf Resort has a total of 102 rooms.

What do past travelers like most about The Regency Darulaman Golf Resort?

Past visitors that stayed at The Regency Darulaman Golf Resort have given this property a rating of 7.5 for its outstanding facilities as the main highlight for their stay.

What is the average rating that verified Group travelers have given to The Regency Darulaman Golf Resort?

Past group travelers that have stayed at this property have given The Regency Darulaman Golf Resort an average rating of 10.0. You can check out more comprehensive customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to The Regency Darulaman Golf Resort?

The nearest train, metro, or bus station is Anak Bukit, 10572.12 m away from The Regency Darulaman Golf Resort.

What time is check-in and check-out at The Regency Darulaman Golf Resort?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.

What is the closest airport to The Regency Darulaman Golf Resort?

The closest airport to The Regency Darulaman Golf Resort is Penang International Airport, 108.0 km away.

More about The Regency Darulaman Golf Resort

More about The Regency Darulaman Golf Resort

Experience Tranquility at The Regency Darulaman Golf Resort

Nestled in the heart of Alor Setar, Malaysia, The Regency Darulaman Golf Resort offers a peaceful retreat for both business and leisure travelers. Boasting a 3-star rating, this charming resort is renowned for its serene ambiance, impeccable service, and stunning golf course. Check-in at The Regency Darulaman Golf Resort begins at 2:00 PM, allowing guests ample time to settle in and start their vacation. The friendly and attentive staff are always ready to assist, ensuring a smooth and hassle-free check-in process. As for check-out, guests have until 12:00 PM to bid farewell to this enchanting resort and take home cherished memories. With a total of 102 rooms, The Regency Darulaman Golf Resort offers a variety of accommodation options to suit different preferences and needs. Each room is tastefully designed, featuring modern amenities and comfortable furnishings, guaranteeing a restful and rejuvenating stay. Whether you choose a cozy standard room or a spacious suite, you can expect a tranquil atmosphere and a good night's sleep. Please note that The Regency Darulaman Golf Resort's child policy does not allow children to stay free of charge. Extra charges may apply for children's accommodation, ensuring that all guests can enjoy a peaceful and undisturbed stay. This policy contributes to the resort's serene environment, making it an ideal choice for couples, solo travelers, and those seeking a peaceful getaway. Indulge in the beauty of nature, unwind by the pool, or tee off at the impressive golf course – The Regency Darulaman Golf Resort offers a range of amenities and activities to enhance your stay. Immerse yourself in the tranquility of the surroundings, savor delectable cuisine at the on-site restaurant, or simply relax and enjoy the impeccable service provided by the dedicated staff. Escape the hustle and bustle of everyday life and experience the serenity of The Regency Darulaman Golf Resort. Whether you are visiting for a weekend getaway or a longer vacation, this charming 3-star hotel promises a memorable stay filled with relaxation, comfort, and warm hospitality.

Unwind and Indulge at The Regency Darulaman Golf Resort's Entertainment Facilities

At The Regency Darulaman Golf Resort, you can take relaxation to a whole new level with its exceptional entertainment facilities. Whether you're in the mood for a soothing spa treatment or a leisurely stroll through a beautifully manicured garden, this resort has something for everyone. Indulge in a pampering session at the resort's luxurious spa, where skilled therapists will help you melt away the stresses of everyday life. Choose from a wide range of rejuvenating treatments, including massages, facials, and body scrubs, all designed to leave you feeling refreshed and revitalized. For nature lovers, the resort boasts a stunning garden that is perfect for a leisurely walk or a peaceful moment of contemplation. Immerse yourself in the beauty of the surroundings as you explore the lush greenery and vibrant flowers. The garden provides a serene escape from the hustle and bustle of daily life, allowing you to reconnect with nature and find inner peace. Whether you're seeking relaxation or a connection with nature, The Regency Darulaman Golf Resort's entertainment facilities offer the perfect setting to unwind and indulge in a truly memorable experience.

Unwind and Stay Active at The Regency Darulaman Golf Resort

Experience a perfect blend of relaxation and recreation at The Regency Darulaman Golf Resort in Alor Setar, Malaysia. With an array of exceptional sports facilities, this resort is a haven for sports enthusiasts and fitness enthusiasts alike. Tee off on the pristine golf course, conveniently located on-site. Designed to challenge players of all skill levels, the golf course offers breathtaking views of the surrounding lush greenery. Whether you are a seasoned golfer or a beginner looking to improve your swing, the well-maintained fairways and greens provide the perfect setting for an enjoyable round of golf. Stay in shape during your stay at the resort's state-of-the-art fitness center. Equipped with modern cardio and strength training equipment, you can maintain your workout routine and achieve your fitness goals. The fitness center also offers professional trainers who can provide personalized guidance and assistance. After an intense workout or a round of golf, take a refreshing dip in the outdoor pool. Surrounded by tropical landscapes, the pool offers a tranquil oasis where you can relax and unwind. Whether you prefer to swim laps or simply soak up the sun on the poolside loungers, the outdoor pool provides a refreshing escape from the tropical heat. At The Regency Darulaman Golf Resort, you can indulge in your favorite sports activities while enjoying the serene ambiance of Alor Setar. Whether you are a golf enthusiast, a fitness fanatic, or simply looking to relax by the pool, this resort has something for everyone.

Convenient Transport Facilities at The Regency Darulaman Golf Resort

At The Regency Darulaman Golf Resort in Alor Setar, Malaysia, guests can enjoy a range of convenient transport facilities that make exploring the city and reaching the resort a breeze. The hotel offers a spacious and secure car park, ensuring that guests have a hassle-free experience when it comes to parking their vehicles. Whether you are traveling in your own car or renting one, the ample parking space at the resort provides peace of mind and easy access to your accommodation. Additionally, for guests arriving at the resort without their own transportation, The Regency Darulaman Golf Resort offers a reliable airport transfer service. This service allows guests to be picked up from the airport and transported directly to the resort, eliminating the need to worry about finding transportation upon arrival. The friendly and professional drivers ensure a comfortable and efficient journey, allowing guests to start their vacation or business trip without any stress or inconvenience. With these excellent transport facilities, The Regency Darulaman Golf Resort ensures that guests have a seamless and enjoyable experience from the moment they arrive. Whether you prefer to drive yourself or rely on the convenient airport transfer service, the resort's transport facilities cater to all your needs, making your stay in Alor Setar truly unforgettable.

Comfort and Entertainment at The Regency Darulaman Golf Resort

The Regency Darulaman Golf Resort in Alor Setar, Malaysia offers a range of room facilities that ensure a comfortable and entertaining stay for guests. Each room is equipped with state-of-the-art air conditioning, allowing guests to adjust the temperature according to their preference and enjoy a cool and refreshing atmosphere throughout their stay. Whether visiting during the hot summer months or the cooler seasons, guests can relax and unwind in the comfort of their air-conditioned room. In addition to air conditioning, each room at The Regency Darulaman Golf Resort features a television, providing guests with a source of entertainment during their downtime. Whether catching up on the latest news, enjoying a movie, or simply unwinding with their favorite TV show, guests can indulge in a variety of entertainment options from the comfort of their room. With a wide range of channels and programming available, there is something to suit every taste and preference. Experience the ultimate in comfort and entertainment at The Regency Darulaman Golf Resort, where air conditioning and television facilities are provided to ensure a memorable and enjoyable stay for all guests.

Indulge in Culinary Delights at The Regency Darulaman Golf Resort

At The Regency Darulaman Golf Resort, guests are treated to a delightful array of dining options that are sure to satisfy every palate. The resort boasts a charming coffee shop and a restaurant, both offering an unforgettable dining experience. Start your day with a freshly brewed cup of coffee and a delectable breakfast at the coffee shop. The cozy ambiance and friendly staff create the perfect setting to relax and enjoy a hearty meal. Whether you prefer a traditional Malaysian breakfast or international favorites, the coffee shop has a variety of options to cater to all tastes. For a more sophisticated dining experience, head to the resort's restaurant. With its elegant decor and panoramic views of the golf course, this restaurant is the ideal spot for a romantic dinner or a special celebration. Indulge in a culinary journey with a menu that showcases a fusion of local and international flavors. From mouthwatering seafood dishes to succulent steaks, the restaurant offers a diverse selection that is sure to please even the most discerning food connoisseurs. With impeccable service and a warm ambiance, dining at the restaurant is an experience that will leave a lasting impression.

Discover the Charming Town of Jitra in Alor Setar, Malaysia

Nestled in the heart of Alor Setar, Malaysia, the town of Jitra is a hidden gem waiting to be explored. With its rich history, vibrant culture, and stunning natural beauty, Jitra offers a unique and unforgettable experience for travelers. Immerse yourself in the town's fascinating history by visiting the iconic Jitra Clock Tower. This magnificent structure stands tall as a symbol of Jitra's past and is a popular spot for tourists to capture stunning photographs. Take a leisurely stroll through the town's charming streets and discover traditional Malay houses, quaint cafes, and bustling markets, where you can sample delicious local delicacies. Nature lovers will be delighted by the breathtaking landscapes that surround Jitra. Explore the nearby Bukit Wang Recreational Forest, where you can hike through lush greenery, swim in crystal-clear waterfalls, and enjoy a picnic amidst the tranquil surroundings. For a truly unique experience, embark on a boat ride along the scenic Kedah River, where you can witness stunning sunsets and spot a variety of wildlife. Whether you're seeking history, culture, or natural beauty, Jitra has something for everyone. So, come and uncover the wonders of this charming town in Alor Setar, Malaysia.

Traveling to The Regency Darulaman Golf Resort from nearby airports

Located in Jitra, Alor Setar, Malaysia, The Regency Darulaman Golf Resort is easily accessible from the nearest airports. The closest airport to the resort is Sultan Abdul Halim Airport, which is approximately a 20-minute drive away. Upon arrival at the airport, travelers can choose from various transportation options to reach the resort. One convenient option is to take a taxi from the airport. Taxis are readily available outside the terminal and offer a hassle-free way to reach the resort. Another option is to book a private transfer in advance, allowing for a seamless and comfortable journey to The Regency Darulaman Golf Resort. For those who prefer public transportation, there are also bus services available from the airport to Alor Setar. From Alor Setar, travelers can then take a taxi or use ride-hailing services to reach the resort. The journey may take slightly longer but offers a more budget-friendly option. Whichever mode of transportation you choose, the scenic drive to The Regency Darulaman Golf Resort will showcase the beauty of Alor Setar, setting the stage for a memorable stay.

Explore the Surrounding Landmarks near The Regency Darulaman Golf Resort

Nestled in the heart of Alor Setar, Malaysia, The Regency Darulaman Golf Resort offers a tranquil escape with a variety of nearby landmarks and attractions to explore. Just a short distance away, you'll find Politeknik Sultan Abdul Halim Muadzam Shah, a renowned institution known for its technical education programs. Take a leisurely stroll and discover the local charm as you visit Klinik Won and Klinik Desa, where you can experience the warm hospitality of the local community. For those seeking medical assistance, Poliklinik Dr Azhar dan Rakan-Rakan and MPS Healthcare are conveniently located nearby. If you require specialized care, Hospital Jitra is just a short drive away. For a taste of nature, head to Bukit Tinggi, a picturesque hill offering breathtaking views of the surrounding landscape. Immerse yourself in the beauty of Laman Mahsuri Darulaman, a tranquil garden where you can unwind and relax amidst lush greenery. Lastly, don't miss the chance to indulge in delicious frozen treats at JM Frozen, a popular local dessert spot. With its prime location, The Regency Darulaman Golf Resort provides easy access to these landmarks and attractions, making it an ideal choice for both business and leisure travelers seeking convenience and relaxation.

Convenient Public Transport Options near The Regency Darulaman Golf Resort

Located in Alor Setar, Malaysia, The Regency Darulaman Golf Resort offers easy access to several public transport stations, making it convenient for guests to explore the surrounding area. The Jitra Bus station is just a short distance away from the resort, providing a convenient mode of transportation for those looking to explore the city. Whether you want to visit the vibrant markets, historical landmarks, or indulge in the local cuisine, the Jitra Bus station offers a convenient and affordable way to get around. Another nearby public transport station is Anak Bukit, which is also easily accessible from The Regency Darulaman Golf Resort. This station provides a convenient link to various parts of Alor Setar and beyond. Whether you're planning to visit the iconic Alor Setar Tower, explore the bustling city center, or venture further to discover the natural beauty of the region, Anak Bukit station offers a convenient starting point for your adventures. With regular bus services and taxis available, guests can easily explore the city at their own pace.

A Culinary Adventure Awaits

Indulge in a culinary adventure during your stay at The Regency Darulaman Golf Resort. With a variety of restaurants in the surrounding area, you'll have plenty of options to satisfy your taste buds. For a taste of authentic Malay cuisine, head to Restoran Tok Keramat Jitra or Restoran 5 Utara, where you can savor traditional dishes bursting with flavors. If you're in the mood for something different, Arab Kitchen offers delicious Middle Eastern dishes that will transport you to another world. Craving some juicy burgers? Look no further than Gemilang Burger, where you can sink your teeth into mouthwatering creations. For a cozy ambiance and a cup of aromatic coffee, Makcik Cafe and Jitra Cafe are the perfect spots to relax and unwind. Whether you're a fan of Thai cuisine or simply want to try something new, Sabai Dee Cafe is known for its authentic Thai flavors. Don't miss the chance to savor the local specialty, Bihun Sup, at Rosli Bihun Sup, a popular eatery among locals. And if you're in the mood for some local delicacies, Port Kambing Bakaq and Restoran Rung Reang are must-visit destinations. With such a wide array of dining options just a stone's throw away from the hotel, your taste buds are in for a treat!

Shop 'til you drop at Jitra Mall

Located just a short drive away from The Regency Darulaman Golf Resort, Jitra Mall is a shopping haven for visitors looking for a retail therapy experience. This sprawling mall offers a wide range of local and international brands, making it the perfect destination for fashion enthusiasts. From trendy clothing boutiques to electronics stores, Jitra Mall has it all. After a day of shopping, guests can relax and recharge at one of the many cafes or enjoy a delicious meal at the food court. With its convenient location and diverse shopping options, Jitra Mall is a must-visit destination for shopaholics staying at The Regency Darulaman Golf Resort.

A Haven for Golf Enthusiasts and Relaxation Seekers

Discover a hidden gem nestled amidst the lush greenery of Alor Setar, Malaysia - The Regency Darulaman Golf Resort. With its stunning facilities, attentive staff, and convenient location, this resort has received consistently positive ratings from its satisfied guests. Offering a serene and tranquil atmosphere, this resort is a haven for golf enthusiasts and relaxation seekers alike. One of the highlights of this resort is its impeccable staff performance, which has received a commendable rating of 7.0. Guests have praised the friendly and attentive service provided by the dedicated team, ensuring that every need is met with a smile. From the moment you step foot in the resort, you will be greeted with warm hospitality that will make you feel right at home. Another aspect that guests have raved about is the impressive range of facilities available at the resort, earning it a remarkable rating of 7.5. Whether you are an avid golfer or simply looking for a place to unwind, The Regency Darulaman Golf Resort has something for everyone. With its championship golf course, swimming pool, spa, and fitness center, you can indulge in a variety of activities to rejuvenate your mind, body, and soul.

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Amenities and facilities

Very good
Facilities

7.5

Most talked about facilities

Swimming Pool

2 mentions

Breakfast

1 mention

Languages spoken
  • Malay
Internet access
  • Free Wi-Fi in all rooms!
Things to do, ways to relax
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
Dining, drinking, and snacking
  • Coffee shop
  • Restaurants
Services and conveniences
  • Elevator
  • Smoking area
Access
  • Pets allowed
Getting around
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Shower
  • TV

Location

Darulaman Golf & Country Club, Bandar Darulaman, Jitra, Alor Setar, Malaysia, 06007
Good
Location

6.5

Airports
  • Sultan Abdul Halim Airport (AOR) - Malaysia
    7.2 km
  • Hat Yai International Airport (HDY) - Thailand
    76.5 km
Public transportation
  • Jitra Bus station
    3.0 km
  • Anak Bukit
    10.6 km
Hospital or clinic
  • Klinik Pergigian Yeo
    2.6 km
Convenience store
  • 7 Eleven
    2.6 km

What's nearby

Popular landmarks
  • Kedah Paddy Museum
    13.5 km
  • Kedah State Museum
    15.1 km
  • Menara Alor Setar Tower
    16.1 km
  • Aman Central
    16.3 km
  • City Plaza Alor Setar Shopping Mall
    16.8 km
  • Muzium Di Raja
    16.8 km
  • Zahir Mosque
    16.8 km
  • Pekan Rabu Complex
    17.0 km
  • Wat Nikrodharam
    17.6 km
  • Rumah Kelahiran Mahathir
    17.6 km
Nearby landmarks
  • Darulaman Hills
    690 m
  • JH Jaya Sports Centre
    920 m
  • Darulaman Height
    930 m
  • Kolam Takungan Taman Tunku Sarina
    1.2 km
  • Institute Perguruan Darulaman
    1.3 km
  • Politeknik Sultan Abdul Halim Muadzam Shah
    1.4 km
  • Tempat letak kereta Restoran Tok Keramat
    2.1 km
  • Taman Seri Murni
    2.2 km
  • CIMB Bank @ Jalan Aman Utama
    2.5 km
  • Laman Mahsuri Darulaman
    2.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-3 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that there will be no extra bed provided for 2 Bedroom Apartment & Family Chalet (Ixora) booked although the confirmation voucher states so. This is just to facilitate booking purposes. Should guest require extra bed, it will have to be requested during check in and on guest personal account. It is subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Number of restaurants1
  • Number of rooms 102

Reviews of The Regency Darulaman Golf Resort from real guests

Provided by verified guests of Agoda
6.3
Good
Cleanliness6.0
Facilities7.5
Location6.5
Room comfort and quality6.0
Service7.0
Value for money6.5
High score for Alor Setar
Rating
9+ Exceptional (1)
8-9 Excellent (0)
7-8 Very Good (1)
6-7 Good (0)
<6 Below Expectation (2)

Show reviews that mention 

Showing 4 verified guest comments
5.3
Zaimah from Malaysia
Family with young children
Family Deluxe
Stayed 2 nights in December 2011

Worth staying”

Comfy chalet for big family

Suitable for family with young children - provide must have facilities like swimming pool & convenience store. But then, package did not include breakfast.

Reviewed December 27, 2011
2.0
NYUK from Malaysia
Family with teens
Family Deluxe
Stayed 2 nights in October 2011

lousy, dirty and hanuted chalet”

no selling point at all. the rooms are too old. paint on the wall faded. water running from the pipe was dirty. whole chalet was very dark.

worst chalet have ever experience. it is haunted. we booked for two nites but we checked out immediately the next day. it is not worth for the money we pay. go for somewhere else. the rooms are old and dark. water running from the pipe is dirty. bed are old and not comfortable to stay. most importantly, at nite you can hear some noises. it was really not comfortable when you walked into the chalet. you feel freaky scary.

Reviewed October 24, 2011
7.7
Very good
Hairul from Malaysia
Family with teens
Studio
Stayed 1 night in September 2011

Great hotel to hang around ”

Clean and big swimming pool

Great place to lazying around with kids. Clean swimming pool to freshen you up. Kids pool with slides is also available. My kids just love the pool. The room is ok but the door lock and window blinds is a bit worn down. But overall room is ok.

Reviewed September 20, 2011
10.0
Exceptional
MOHD from Malaysia
Group
Standard
Stayed 1 night in September 2011

Hotel perlu prihatin dengan keselamatan tetamu”

kolam renang luas, menyeronokkan anak-amak

Keseluruhan penginapan saya memuaskan, cuma saya mengalami trauma apabila keluarga saya terperangkap di dalam lif dan terpaksa menunggu hampir 45 minit untuk berjaya dikeluarkan. Petugas hotel gagal memberikan penjelasan menyakinkan saya atau berjaya menenangkan saya mengenai langkah-langkah bantuan yang diambil oleh pihak hotel. Apa tidaknya, langkah yang diambil oleh pihak petugas ialah mengerah semua kakitangan termasuk petugas dapur, pekerja am, pengawal keselamatan dsb untuk membantu mengopak pintu lif. Pada saya sekiranya seorang pengawal keselamatan hotel mempunyai allen-key untuk membuka pintu besi lif di bhagian atas semuanya boleh diselesaikan beberapa saat sahaja. saya sedih kerana di antara keluarga saya yang terperangkap terdapat seorang bayi berusia 2 bulan yang terus melalak kerana lambat menerima bantuan. Saya langsung tidak yakin dengan kemampuan pasukan keselamatan hotel untuk menyelesaikan masalah tersebut lalu terus menghubungi pihak bomba, sewaktu pihak bomba dalam perjalanan, syarikat yang menyelenggara lif telah tiba dan seperti yang saya duga, penggunaan allen-key berjaya menyelesaikan masalah yang kami hadapi. Saya tidak faham kenapa pihak pengawal keselamatan tidak mempunyai allen-key berkenaan serta tidak tahu apa yang perlu dilakukan. Pihak pengerusan hotel harus mengambil iktibar dari peristiwa ini dan memastikan pasukan keselamatan hotel benar-benar berkeupayaan menghadapi sebarang kemungkinan seperti ini, dan bukanya melepaskan tanggungjawab menyelamatkan keluarga saya dengan mengerah semua pekerja hotel yang tidak berkaitan dari pelbagai jabatan seperti (kitchen, room service, general worker dsb).

Reviewed October 01, 2011
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