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The Ritz-Carlton Jakarta, Pacific Place
The Ritz-Carlton Jakarta, Pacific Place
The Ritz-Carlton Jakarta, Pacific Place
The Ritz-Carlton Jakarta, Pacific Place
The Ritz-Carlton Jakarta, Pacific Place
The Ritz-Carlton Jakarta, Pacific Place
The Ritz-Carlton Jakarta, Pacific Place

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9.2

Exceptional

513 reviews

513 reviews

Food & Dining7
Housekeeping6
Breakfast2
See map

9.4

Exceptional

Location rating score

Exceptional location - 1.29 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
Pacific Place Mall

150 m

KidZania Jakarta

170 m

Cinemaxx

250 m

Giggle the Fun Factory

350 m

Senayan Golf Driving Range

360 m

Popular landmarks
Grand Indonesia Mall

3.4 km

National Museum

5.5 km

Gambir Train Station Building

5.7 km

National Monument (MONAS)

5.8 km

Jakarta Cathedral

6.6 km

Closest landmarks
Jakarta Stock Exchange

130 m

IDX - Indonesia Stock Exchange

130 m

Embassy of Jordan

180 m

Embassy of Denmark

360 m

The Energy Building

440 m

Newly renovated

The Ritz-Carlton Jakarta, Pacific Place

Sudirman Central Business District (SCBD) JL. Jenderal Sudirman Kav.52-53, Sudirman, Jakarta, Indonesia, 12190 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Sudirman part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

210 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Hot tub

Kids club

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.6
Distance to city center3 km
Location rating9.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport9.6 km

Rooms available at The Ritz-Carlton Jakarta, Pacific Place

Exceptional
Room comfort & quality

9.3

Guest room
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite, Club level, 1 Bedroom Presidential Suite
...
  • City view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 127 m²/1367 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ritz-Carlton Suite
...
  • Room size: 171 m²/1841 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Larger Suite, Club level, 1 Bedroom Executive Suite
...
  • Room size: 127 m²/1367 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Larger Room
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ritz-Carlton Guest Room
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ritz-Carlton Suite With City View
...
  • Room size: 171 m²/1841 ft²
  • 1 king bed
Enter dates to see prices
Club Level One Bedroom Larger Corner King Suite
...
  • Room size: 127 m²/1367 ft²
  • 1 king bed
Enter dates to see prices
Executive Grand Club Room With City View
...
  • Room size: 78 m²/840 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Ritz-Carlton Jakarta, Pacific Place?

Check-in is from 03:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Ritz-Carlton Jakarta, Pacific Place?

The Ritz-Carlton Jakarta, Pacific Place is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 35 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Ritz-Carlton Jakarta, Pacific Place also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Ritz-Carlton Jakarta, Pacific Place has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Ritz-Carlton Jakarta, Pacific Place?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at The Ritz-Carlton Jakarta, Pacific Place. A selection of food types including western and halal breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 550000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Ritz-Carlton Jakarta, Pacific Place?

The Ritz-Carlton Jakarta, Pacific Place features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at The Ritz-Carlton Jakarta, Pacific Place?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Ritz-Carlton Jakarta, Pacific Place. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at The Ritz-Carlton Jakarta, Pacific Place?

On-site venues and convenient event services make The Ritz-Carlton Jakarta, Pacific Place an ideal choice for hosting events such as corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Ritz-Carlton Jakarta, Pacific Place?

The Ritz-Carlton Jakarta, Pacific Place does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about The Ritz-Carlton Jakarta, Pacific Place

  • 9.6

    Exceptional
    Location

    "Great location."

    Antoni

    |

    12 July 2022

  • 10

    Exceptional
    Staff 

    "Super warmth, friendly and attentive staff."

    Chee

    |

    3 May 2022

  • 10

    Exceptional

    "Best place and strategic"

    Ivan

    |

    12 April 2022

Overall rating:

9.2

Exceptional
513 reviews
Cleanliness
9.4
Facilities
9.2
Location
9.4
Read all reviews >
What travelers say they love:
Staffs are really kind and room size is big enough for our f...
heesun from South Korea
Family with young children
More about The Ritz-Carlton Jakarta, Pacific Place

More about The Ritz-Carlton Jakarta, Pacific Place

The Ritz-Carlton Jakarta, Pacific Place

Make everyday special with all that Jakarta has to offer with a stay at The Ritz-Carlton Jakarta, Pacific Place.
At The Ritz-Carlton Jakarta, Pacific Place, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Jakarta is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Ritz-Carlton Jakarta, Pacific Place. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All rooms at The Ritz-Carlton Jakarta, Pacific Place are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at The Ritz-Carlton Jakarta, Pacific Place are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Every day at The Ritz-Carlton Jakarta, Pacific Place begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At The Ritz-Carlton Jakarta, Pacific Place you can even have groceries delivered to your room with their convenient service.
Enjoy the countless activities offered at The Ritz-Carlton Jakarta, Pacific Place. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's library and shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Jakarta has to offer! Find that special item or souvenir that will commemorate your trip to Jakarta at Grand Indonesia Mall located 3.3 km away.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Food & Dining

16 mentions

Breakfast

3 mentions

Swimming Pool

2 mentions

Internet

2 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Malay
  • Spanish

Outdoor

  • Bicycles

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in all rooms
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in all rooms
  • Deadbolts on some guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in all rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in all rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • TTY/TTD compatibilty in all rooms
  • View ports in all guest room and suites doors
  • Visual alarms in some guest rooms and suites
  • Visual alarms in some public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Outdoor recreational features
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [free]
  • Coffee shop
  • Fruits/snacks
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Dressing room
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • iPod docking station
  • Non-smoking
  • Private bathroom
  • Separate shower/bathtub
  • Slippers
  • Telephone
  • TV
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

PASOLA Restaurant

  • Cuisine: American, Asian, European
  • Menu: Buffet, A-la-carte
Location
Sudirman Central Business District (SCBD) JL. Jenderal Sudirman Kav.52-53, Sudirman, Jakarta, Indonesia, 12190
Exceptional
Location

9.4

Airports

  • Halim Perdanakusuma International Airport (HLP)
    9.6 km 32 min drive
  • Soekarno-Hatta International Airport (CGK)
    20.3 km 34 min drive

Public transportation

  • Istora
    190 m
  • Senayan
    870 m

Hospital or clinic

  • Semanggi Specialist Clinic
    560 m

Shopping

  • Grand Indonesia Mall
    3.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    100 m 3 min walk
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    3.4 km
  • National Museum
    5.5 km
  • Gambir Train Station Building
    5.7 km
  • National Monument (MONAS)
    5.8 km
  • Jakarta Cathedral
    6.6 km
  • Istiqlal Mosque
    8.8 km
  • Museum Bank Indonesia
    9.6 km
  • Jakarta Old Town
    10.1 km
  • Ancol Dreamland
    11.4 km
  • Beautiful Indonesia in Miniature Park
    15.1 km

Nearby landmarks

  • Jakarta Stock Exchange
    130 m
  • IDX - Indonesia Stock Exchange
    130 m
  • Pacific Place Mall
    150 m
  • KidZania Jakarta
    170 m
  • Embassy of Jordan
    180 m
  • Istora
    190 m
  • Cinemaxx
    250 m
  • Giggle the Fun Factory
    350 m
  • Embassy of Denmark
    360 m
  • Senayan Golf Driving Range
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until18:00
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until00:00

Getting around

  • Airport transfer fee35 IDR
  • Distance from city center3 km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)550000 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 62
  • Room voltage220
  • Year property opened2007
  • Most recent renovation2021

Parking

  • Daily parking fee0 IDR
Property announcements

All rates include 5 meal presentations from breakfast, light lunch, afternoon tea, dinner, dessert & cordials

Reviews of The Ritz-Carlton Jakarta, Pacific Place from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.4
Facilities9.2
Location9.4
Room comfort and quality9.3
Service9.5
Value for money8.6
High score for Jakarta
Rating
9+ Exceptional (141)
8-9 Excellent (46)
7-8 Very Good (23)
6-7 Good (4)
<6 Below Expectation (4)
Time of the year
Mar - May (42)
Jun - Aug (48)
Sep - Nov (60)
Dec - Feb (68)
All guests (376)
All languages

Show reviews that mention 

Showing 218 verified guest comments
12345
10.0
Exceptional
Asian from Indonesia
Family with young children
Guest room
Stayed 1 night in March 2021

Full of food”

The hotel itself very well located in pasific place mall, but we barely out of the hotel because all we need already provided by the hotel. It's clean, spacious room n bathroom, staff is very polite and helpfull, food is good, we got all bfast, lunch and dinner package, so we never got hungry. Kids like it. The pool is OK, we only stay for one night, will be back again someday for sure. Worth the price, very good...

Reviewed March 15, 2021

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Dear Valued Guest, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. Thank you for taking the time to share your experiences with us. We are delighted to know that you enjoyed your stay, especially regarding our Club Lounge. At The Ritz-Carlton Jakarta, Pacific Place, all our rooms are included 5 meals presentations in our Club Lounge. Once again, we thank you for your kind feedback and looking forward to welcoming you back for another great stay at The Ritz-Carlton Jakarta, Pacific Place. Best Regards, Subin Dharman General Manager

Responded April 26, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Yerimia from Indonesia
Couple
Guest room
Stayed 3 nights in May 2021

Best hotel ever”

My wife and I stayed at the Ritz Carlton Pacific Place from the date 12-15 May 2021. The bedroom is large and homey. Thank you to Kiki and Angel for decorating our room and giving us a cake and wedding anniversary greeting card. All staff at the Club Lounge are friendly and helpful, including the Director of the Club Lounge is very friendly and low profile (helps clear table).

Reviewed February 06, 2022

See room deals

10.0
Exceptional
Budiman from Indonesia
Couple
Guest room
Stayed 2 nights in October 2020

Top 5 in my version”

One of the best hotels in my version, spacious, facilities and room cleanliness are very good, plus the quality of food, service and location is also very good, highly recommended ... 👍

Reviewed November 01, 2020

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Dear Mr. Budiman, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. Thank you for taking the time to write a fantastic review following your recent stay with us. I am thrilled to hear that our Ladies and Gentlemen were able to make a positive impression on your short stay in Jakarta. At The Ritz-Carlton, we always strive for excellence and deliver the best service to our guests. The team and myself are very thankful for your kind appreciation. We look forward to welcoming you back soon again on our property to create a more memorable experience. Best regards, Subin Dharman

Responded January 14, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
heesun from South Korea
Family with young children
Guest room
Stayed 1 night in February 2020

Celebrating my son's 1st birthday”

Staffs are really kind and room size is big enough for our family. Bath tub was really great. Overall, room was very clean. Breakfast, foods was slightly below my expectation.

Reviewed February 03, 2020

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Dear Heesun, Thank you for sharing your experience during your stay with us. We are delighted to hear that you chose us to be the place to celebrate your son's birthday. It gives me pleasure to read your kind words on our room. Once again, we thank you and looking forward to welcoming you back to The Ritz-Carlton Jakarta, Pacific Place. Warm regards, Subin Dharman General Manager

Responded March 11, 2020
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Julyanti from Indonesia
Couple
Guest room
Stayed 1 night in September 2020

all staff in hotel is a good person”

thank you for all staff in hotel Ritz Carlton, all the staff make me comfort all the time

Reviewed October 13, 2020

See room deals

Dear Julyanti, Thank you very much for choosing The Ritz-Carlton, Jakarta, Pacific Place for your stay and it is a pleasure to welcome you to our hotel. We would like to thank you for sharing your feedback on Agoda. At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit Thank you for staying at The Ritz-Carlton Jakarta, Pacific Place and we look forward to welcoming you back for another memorable experience soon. Best regards, Subin Dharman

Responded January 15, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Chee from Indonesia
Family with young children
Guest room
Stayed 2 nights in May 2022

Exceptional”

Super warmth, friendly and attentive staff. Very customer-centered, flexible and proactively exceed guests expectations. Many surprising gestures from the moment of checking in to meals, housekeeping, facilities until we check out. Will come again!!

Reviewed May 03, 2022

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Dear Valued Guest, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. Thank you for taking the time to write a positive review following your recent stay with us. It is a real pleasure to receive such a glowing review and I am thrilled you enjoyed your stay so much. At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit. We have shared your kind comments and appreciation with our Ladies and Gentlemen who were delighted to know that you had such a wonderful experience. I hope we have the pleasure of welcoming you back very soon again. Best regards, Subin Dharman General Manager

Responded August 01, 2022
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
anthony from Indonesia
Couple
Guest room
Stayed 1 night in March 2021

Great Deals 1 night with breakfast, lunch , dinner”

best experience stay in ritz carlton, this hotel provide special promotion for breakfast, lunch, dinner all you can eat during our staying at this hotel.

Reviewed March 14, 2021

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Dear Mr. Anthony, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. We are delighted to have been your chosen hotel during your recent stay in Jakarta. It was truly a pleasure to serve you. Thank you for taking the time to write a fantastic review following your recent stay with us. I am thrilled to hear that you enjoyed our five meals presentations that was prepared by our Ladies and Gentlemen. We look forward to welcoming you back soon again on our property to create a more memorable experience. Best Regards, Subin Dharman General Manager

Responded April 26, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
egidia from Indonesia
Couple
Guest room
Stayed 1 night in March 2021

No Wonder It's a 5-Star Hotel :) ”

We had such a delightful stay and would definitely come back. From the warm welcome, to the facilities, to the 5x meals, to the staff, to the location, all were outstanding. Thank you.

Reviewed June 19, 2021

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Dear @egidia, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. Thank you for taking the time to write a positive review following your recent stay with us. It is a real pleasure to receive such a glowing review and I am thrilled you enjoyed your stay so much. At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit. We have shared your kind comments and appreciation with our Ladies and Gentlemen who were delighted to know that you had such a wonderful experience. I hope we have the pleasure of welcoming you back very soon again. Best regards, Subin Dharman General Manager

Responded June 21, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Deriyan from Indonesia
Group
Guest room
Stayed 1 night in December 2021

Hotel dan pelayanannya sangat memuaskan”

Very-very worth it... Room fee include 5 times meal... Bf, lunch meal, afternoon tea and dinner.. so we never eat outside.. and hospitality is very nice...

Reviewed January 01, 2022

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Dear Mr. Deriyan, Thank you for choosing us as your accommodation for your recent stay in Jakarta. We are delighted to know that you enjoyed your stay with us. Yes, by staying at our Hotel in all room category, you can enjoy 5 meals presentation at our Club Lounge. From Breakfast, Lunch, Afternoon Tea, Hors d'oeuvres, and Dessert & Cordials, you don't need to worry about what should you eat when staying with us. Once again, we thank you for your kind feedback and looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place for another memorable staycation. Best regards, Subin Dharman General Manager

Responded January 03, 2022
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Alfred from Canada
Family with teens
Guest room
Stayed 4 nights in August 2020

Exceptional”

Ritz is just a great place to stay. The staff is awesome and the take great care of everyone, including the children.

Reviewed August 25, 2020

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10.0
Exceptional
primasari from Indonesia
Family with young children
Guest room
Stayed 1 night in December 2019

Super!”

Friendly staff, excellent location, tasty food with many varieties, super clean, and great facilities

Reviewed December 23, 2019

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Dear Primasari, Thank you for taking the time to share your experience with us. We are delighted to hear that our Ladies & Gentlemen managed to deliver impeccable service and product with you during your stay. We are looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place. Regards, Subin Dharman General Manager

Responded June 15, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Lie from Indonesia
Family with teens
Guest room
Stayed 1 night in December 2020

Comfortable”

Very clean, during the covid situation they disinfektan every some time for public and lift area.

Reviewed December 19, 2020

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Dear Lie, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. Thank you for taking the time to write a fantastic review following your recent stay with us. I am thrilled to hear that our Ladies and Gentlemen were able to make a positive impression on your short stay in Jakarta. At The Ritz-Carlton, we always strive for excellence and deliver the best service to our guests. The team and myself are very thankful for your kind appreciation. We look forward to welcoming you back soon again on our property to create a more memorable experience. Best regards, Subin Dharman

Responded January 14, 2021
The Ritz-Carlton Jakarta, Pacific Place
9.6
Exceptional
INDRA from Indonesia
Couple
Guest room
Stayed 1 night in June 2021

Best hotel in Jakarta, by far! ”

One of a few hotel in Jakarta providing free flow of food and beverage from check in to check out. Ritz-Carlton Pacific Place exceeds my expectation by their attention to detail, all the meals are cooked and served to perfection. While all guests needs are cared and served to ensure their best staying experience.

Reviewed June 06, 2021

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Dear Mr. Indra, Thank you for taking the time to share your experience with us through Agoda. We are delighted to know that our Ladies & Gentlemen managed to deliver an impeccable service that exceeds your expectation. We are looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place. Best regards, Subin Dharman General Manager

Responded June 15, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Lina from Indonesia
Couple
Guest room
Stayed 1 night in September 2020

We will surely return to stay”

The service were perfect , staff were friendly and good food!

Reviewed September 25, 2020

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Dear Ms. Lina, Thank you very much for choosing The Ritz-Carlton, Jakarta, Pacific Place for your stay and it is a pleasure to welcome you to our hotel. We would like to thank you for sharing your feedback on Agoda. At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit Thank you for staying at The Ritz-Carlton Jakarta, Pacific Place and we look forward to welcoming you back for another memorable experience soon. Regards, Subin Dharman General Manager

Responded September 30, 2020
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
johanna from Indonesia
Family with young children
Guest room
Stayed 1 night in January 2021

very nice hotel”

kamarnya luas.. fasilitas lengkap banget.. cocok banget untuk staycation..

Reviewed January 12, 2021

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Dear Ms. Johanna, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. We are delighted to have been your chosen hotel during your recent stay in Jakarta. It was truly a pleasure to serve you. Thank you for taking the time to write a fantastic review following your recent stay with us. I am thrilled to hear that our Ladies and Gentlemen were able to make a positive impression on your short stay in Jakarta. At The Ritz-Carlton, we always strive for excellence and deliver the best service to our guests. The team and myself are very thankful for your kind appreciation. We look forward to welcoming you back soon again on our property to create a more memorable experience. Best regards, Subin Dharman

Responded January 14, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Michael from Indonesia
Family with teens
Guest room
Stayed 2 nights in February 2021

Anniversary Staycation”

Great service with many surprises from room decoration, dining menu, and cocktails.

Reviewed February 08, 2021

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Dear Mr. Michael, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. Thank you for taking the time to share your experience here through Agoda. We are delighted to hear that you enjoyed your stay with us and our Ladies & Gentlemen managed to surprise you throughout your stay. All our rooms in The Ritz-Carlton Jakarta, Pacific Place has already included an access to Club Lounge where you are entitled to have 5 meals presentation from breakfast, lunch, afternoon tea, and dinner as well as free flow wine. We do recommend you during your next stay to enjoy a relaxing afternoon with Jakarta view while enjoying our afternoon tea in the Club Lounge. Once again, we thank you for your kind feedback and looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place. Best Regards, Subin Dharman General Manager

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The Ritz-Carlton Jakarta, Pacific Place
9.6
Exceptional
igisty from Indonesia
Solo traveler
Guest room
Stayed 1 night in July 2019

Friendly staff with excellence services”

The staff were all excellent everywhere in the hotel. We received a great welcome and shown to our room which was immaculate and had everything I needed and more.

Reviewed July 21, 2019

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10.0
Exceptional
Kristiana from Indonesia
Family with young children
Guest room
Stayed 1 night in January 2021

Great service !! ”

Room, food , staff.. super great !!

Reviewed January 16, 2021

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Dear Ibu Kristiana, Warmest greetings from The Ritz-Carlton Jakarta, Pacific Place. We are delighted to have been your chosen hotel during your recent stay in Jakarta. It was truly a pleasure to serve you. Thank you for taking the time to write a fantastic review following your recent stay with us. I am thrilled to hear that our Ladies and Gentlemen were able to make a positive impression on your short stay in Jakarta. At The Ritz-Carlton, we always strive for excellence and deliver the best service to our guests. The team and myself are very thankful for your kind appreciation. We look forward to welcoming you back soon again on our property to create a more memorable experience. Best Regards, Subin Dharman General Manager

Responded February 02, 2021
The Ritz-Carlton Jakarta, Pacific Place
10.0
Exceptional
Gabriela from Indonesia
Couple
Guest room
Stayed 1 night in August 2019

Best Hotel in Jakarta so far.”

Best Hotel in Jakarta so far.

Reviewed January 31, 2020

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Dear Ms. Gabriela, Thank you very much for choosing The Ritz-Carlton, Jakarta, Pacific Place for your stay and it is a pleasure to welcome you to our hotel. We would like to thank you for sharing your feedback on Agoda. At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit Thank you for staying at The Ritz-Carlton Jakarta, Pacific Place and we look forward to welcoming you back for another memorable experience soon. Regards, Subin Dharman General Manager

Responded September 30, 2020
The Ritz-Carlton Jakarta, Pacific Place
9.2
Exceptional
Melanie from Indonesia
Family with young children
Guest room
Stayed 2 nights in November 2020

More of a business hotel”

I was actually quite shocked to see the room decor. It reminded me of hotels in the 80s. Very brown everything with dim lighting. With its price, I wasn’t expecting the rooms to look this depressing. Very clean, though. I guess its pricey because of the club lounge access. The food is really good and the staff very friendly.

Reviewed November 21, 2020

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Dear Melanie, Thank you for taking the time to write a positive feedback following your recent stay with us, it is a real pleasure to receive such a fantastic review and I am thrilled that you enjoyed your stay with us. We are also concern your note about our Stylish and Design that did not meet your expectation. In regards of your feedback I wish to upraise you that we are already in the final stage of the new design that expected to start shortly. We look forward to welcoming you back for another memorable experience soon. Best regards, Subin Dharman

Responded January 14, 2021
The Ritz-Carlton Jakarta, Pacific Place
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