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View, Meliá Vinpearl Nha Trang Empire in Nha Trang
Deluxe Room - View, Meliá Vinpearl Nha Trang Empire in Nha Trang
a pool with a balcony overlooking a city, Meliá Vinpearl Nha Trang Empire in Nha Trang
Lobby, Meliá Vinpearl Nha Trang Empire in Nha Trang
Lobby, Meliá Vinpearl Nha Trang Empire in Nha Trang
Swimming pool, Meliá Vinpearl Nha Trang Empire in Nha Trang
Swimming pool, Meliá Vinpearl Nha Trang Empire in Nha Trang

Removed from saved list

9.0

Exceptional

614 reviews

614 reviews

Housekeeping8
View5
Breakfast4
See map
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Vincom Plaza

50 m

Vincom Plaza Nha Trang

80 m

Bac Thanh Church

170 m

Siêu thị linh mart số 01 hùng vương

240 m

k-mart

240 m

Popular landmarks
Nha Tho Nui

730 m

Long Son Pagoda

1.6 km

Po Nagar Cham Towers

2.5 km

i resort

3.8 km

National Oceanographic Museum of Vietnam

4.6 km

Closest landmarks
Russian Information Center

250 m

Pool Pub

300 m

Hai sam kho 36 tran phu

360 m

Dr. Tooth

480 m

La rosa 17 ly tu trong

520 m

Newly renovated

Meliá Vinpearl Nha Trang Empire

44-46 Le Thanh Ton, Lộc Thọ, Nha Trang, Vietnam, 57100 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Lộc Thọ, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Vinpearl Land Nha Trang as well as Nha Trang beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

Inside city center

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [indoor]

Spa

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

16 travelers have booked today.

Value for money8.8
Distance to city center900 miles
Location rating9.1
Nearest airportCam Ranh International Airport (CXR)
Distance to airport26.0 km

Rooms available at Meliá Vinpearl Nha Trang Empire

Suite
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Two Bedroom Suite
...
  • Room size: 82 m²/883 ft²
  • City view
  • 1 double bed or 2 single be...
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One Bedroom Deluxe Suite
...
  • Room size: 40 m²/431 ft²
  • Shower
Enter dates to see prices
Two Bedroom Executive Suite
...
  • Room size: 74 m²/797 ft²
Enter dates to see prices
Junior Suite King(1 King Bed)
...
  • Room size: 40 m²/431 ft²
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Junior Suite King with VinWonders ticket(1 King Bed)
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Senior Suite with VinWonders ticket(1 King Bed and 2 Twin Beds)
...
  • Room size: 74 m²/797 ft²
Enter dates to see prices
Studio Queen
...
  • Room size: 32 m²/344 ft²
  • 1 queen bed
Enter dates to see prices
Senior Suite(2 Twin Beds and 1 King Bed)
...
  • Room size: 74 m²/797 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Meliá Vinpearl Nha Trang Empire?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 270000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Meliá Vinpearl Nha Trang Empire has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Nha Trang with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Meliá Vinpearl Nha Trang Empire?

Start your mornings right, with the continental and buffet breakfast options offered at Meliá Vinpearl Nha Trang Empire. Adults can enjoy breakfast offered with an additional charge of 260000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire features 2 on-site restaurants for your dining convenience. Light meal like coffee or tea is served using only quality ingredients.

Can business events be hosted at Meliá Vinpearl Nha Trang Empire?

On-site venues and convenient event services make Meliá Vinpearl Nha Trang Empire an ideal choice for hosting events such as conferences and meetings. The 5 venues can accommodate you and your guests. Meeting stationery is available to help your business event or meeting a successful one.

What is the smoking policy at Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire’s neighborhood is Lộc Thọ which includes popular restaurants such as Louisiane Brewhouse, Grill Garden and Olivia Restaurant.

What popular shopping places are close to Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire is located in Lộc Thọ area which features shopping places such as Nha Trang Center, Nha Trang Night Market and Vincom Plaza Nha Trang.

What are popular attractions near Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire is located in Lộc Thọ area, which is famous for attractions such as Central Park, Mai Loc Photo Gallery and St. Joseph's Parish Church.

What popular beaches are close to Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire is located in the Lộc Thọ area, which includes Nha Trang beach, Happy Beach and Z Beach - Nha Trang.

What popular natural sightseeing spots are close to Meliá Vinpearl Nha Trang Empire?

Meliá Vinpearl Nha Trang Empire is located within Lộc Thọ, which makes it conveniently close to natural sights including Travel club Moscow.

See map

Explore the neighborhood

What people love about Meliá Vinpearl Nha Trang Empire

  • 8

    Very good
    Cleanliness

    "Friendly, clean , good support"

    trong

    |

    24 February 2023

  • 10

    Exceptional
    Staff 

    "Excellent location, clean rooms, friendly and helpful staff."

    Hoan

    |

    9 January 2020

  • 9.2

    Exceptional
    Location

    "Nice and well equipped room with good location."

    Thu

    |

    8 March 2021

Property ranking|Compared to 1,305 Nha Trang properties
See all rankings
Cleanliness score
9.1/10
Location score
9.1/10
Value for money score
8.8/10
Service score
8.9/10
Better than
94
%
of Nha Trang properties
Better than
93
%
of Nha Trang properties
Better than
91
%
of Nha Trang properties
Better than
91
%
of Nha Trang properties
Overall rating:

9

Exceptional
614 reviews
Cleanliness
9.1
Facilities
8.8
Location
9.1
Read all reviews >
What travelers say they love:
Best: friendly helpful staff.
Kien from Australia
Family with older children
More about Meliá Vinpearl Nha Trang Empire

More about Meliá Vinpearl Nha Trang Empire

Meliá Vinpearl Nha Trang Empire

See all the incredible sights of Nha Trang when you stay at Meliá Vinpearl Nha Trang Empire. This hotel is strategically placed in the heart of the city, surrounded by the popular landmarks. Looking for maximum time on the water? Ideal for ocean lovers and fun-seekers, Meliá Vinpearl Nha Trang Empire is located just 9.7 km from Vinpearl Land Nha Trang.
The facilities and services provided by Meliá Vinpearl Nha Trang Empire ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Nha Trang.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Meliá Vinpearl Nha Trang Empire. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Meliá Vinpearl Nha Trang Empire include rooms with separate living room and balcony or terrace. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms.
The hotel also provides guests with bottled water, instant coffee and instant tea in some rooms. Meliá Vinpearl Nha Trang Empire also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at Meliá Vinpearl Nha Trang Empire. The private beach at the hotel is a very special feature, providing direct ocean access exclusively for guests. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.


Around the property

There are many attractions to discover within close proximity to Meliá Vinpearl Nha Trang Empire. Sit on the sand or sip a drink in leisure at Nha Trang beach located 940 m away.


Reasons to stay here

Past guests rate facilities here higher than 94% of the city's accommodation.
This hotel stands above the rest with a cleanliness score that beats 93% of accommodations in the city.
This hotel scores higher than 92% of accommodations in the city for its location.

Show less

Amenities and facilities

Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

5 mentions

View

3 mentions

Breakfast

2 mentions

Swimming Pool

2 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Vietnamese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Pool with view
  • Private beach
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Adapter
  • Air conditioning
  • Baby amenities (upon request)
  • Baby cot (upon request)
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Blackout curtains
  • Carpeting
  • Closet
  • Concierge
  • Desk
  • Dining table
  • Dressing room
  • Electric kettle
  • Fan
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • High floor
  • In-room safe box
  • Internet access – wireless
  • LAN Internet in room [free]
  • Laptop workspace
  • Low floor available
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Reading light
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Top floor available
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Window
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Continental
Restaurants on site
Ganet
  • Cuisine: International
  • Menu: Buffet
Amber
  • Cuisine: International
  • Menu: A-la-carte

Location

44-46 Le Thanh Ton, Lộc Thọ, Nha Trang, Vietnam, 57100
Exceptional
Location

9.1

Airports
  • Cam Ranh International Airport (CXR)
    26.0 km 44 min drive
  • Dong Tac Airport (TBB)
    91.2 km
Public transportation
  • Nha Trang Railway Station
    1.2 km
  • Lien Tinh Bus Station
    2.0 km
Hospital or clinic
  • Dr. Tooth
    480 m
Shopping
  • Nha Trang Center
    610 m
Convenience store
  • Rus-Mart Nha Trang
    470 m
Cash withdrawal
  • ATM
    250 m

What's nearby

Popular landmarks
  • Nha Trang beach
    420 m
  • Nha Tho Nui
    730 m
  • Long Son Pagoda
    1.6 km
  • Po Nagar Cham Towers
    2.5 km
  • i resort
    3.8 km
  • National Oceanographic Museum of Vietnam
    4.6 km
  • Vinpearl Land Nha Trang
    9.7 km
  • Ba Ho Waterfall
    16.8 km
  • Doc Let Beach
    31.1 km
Nearby landmarks
  • Vincom Plaza
    50 m
  • Vincom Plaza Nha Trang
    80 m
  • Bac Thanh Church
    170 m
  • Siêu thị linh mart số 01 hùng vương
    240 m
  • k-mart
    240 m
  • Russian Information Center
    250 m
  • Pool Pub
    300 m
  • Hoang Gia Pearl Store
    330 m
  • Hai sam kho 36 tran phu
    360 m
  • Xom Moi Market
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 12 years and over are considered as adults.
  • The maximum number of extra beds permitted in a room is 1.
  • The property requires a refundable security deposit upon check-in. The deposit is required to be paid in Dong (VND) only.
  • Maximum 4 persons are allowed in each room, including 2 adults and 2 children. Extra bed is not available.
  • The property requires an additional services deposit in VND upon check-in and will be refunded upon departure if guest do not use any additional services in the resort.
  • The property does not permit food and beverages from outside.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Airport transfer fee270000 VND
  • Distance from city center900 miles
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)260000 VND
  • Daily Internet/Wi-Fi fee0 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors41
  • Number of restaurants2
  • Number of rooms 1221
  • Room voltage220
  • Most recent renovation2022
Parking
  • Daily parking fee0 VND

Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Meliá Vinpearl Nha Trang Empire from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.1
Facilities8.8
Location9.1
Service8.9
Value for money8.8
High score for Nha Trang
Rating
9+ Exceptional (141)
8-9 Excellent (23)
7-8 Very Good (26)
6-7 Good (6)
<6 Below Expectation (14)
Time of the year
Mar - May (15)
Jun - Aug (55)
Sep - Nov (58)
Dec - Feb (82)

Show reviews that mention 

Showing 210 verified guest comments
12345
10.0
Exceptional
Hoan from Australia
Family with young children
Stayed 4 nights in December 2019

Excellent hotel, highly recommended ”

Excellent location, clean rooms, friendly and helpful staff. Breakfast buffet was really good, nice variety. Pool was very nice too. Overall a very pleasant stay, definitely recommended, will stay again

Reviewed January 09, 2020

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Xin chào Hoan, We very much appreciate your comments regarding your stay at Vinpearl Condotel Empire Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ngo Tu Van | General Manager

Responded January 09, 2020
Meliá Vinpearl Nha Trang Empire
9.6
Exceptional
Le from Vietnam
Family with teens
Stayed 3 nights in August 2019

Excellent! ”

This is one of the best hotel that I ever stayed. We stayed at 3617, the room is super nice and big with ocean view and city view. Bf is very good, good location, staff is very friendly and helpful, except houseskeeping need to improve to make up the room more clean. Overal is excellent. Highly recommended. Definitely will be back again on my next trip! ❤️ Thao Hoang.

Reviewed August 10, 2019

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Xin chào, We are so grateful for your very kind words and pleased to know that you had a good time at the hotel and enjoyed our services. The praise of our guests is always the best gift we would like to receive. Your comment on cleanliness to be well-noted and We wish you health, wealth and look forward to welcoming you again in the near future. Warm regards, Tran Van Hung | General manager

Responded August 11, 2019
Meliá Vinpearl Nha Trang Empire
10.0
Exceptional
Mario from Vietnam
Solo traveler
Stayed 2 nights in January 2022

very amiable people”

strongly recommend for those high quality service and friendly people. Receptionists do a lot of help during my stay in Nha Trang. It's a unforgettable traveling.

Reviewed February 05, 2022

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Xin chào Mario , Thank you for taking the time to share your experience at Vinpearl Condotel Empire Nha Trang. We are delighted to have made a positive experience for you and your review is a priceless gift to the entire hotel staff. Once again, thank you and wish you have a nice experience during your stay. Best regard, Nguyen Trat Luan | General Manager

Responded May 15, 2022
Meliá Vinpearl Nha Trang Empire
10.0
Exceptional
Jung
Solo traveler
Stayed 4 nights in February 2019

if you go to Nha Trang? go here”

good. if you go to Nha Trang? go here don't worry. everything is ok.

Reviewed February 17, 2019

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Dear Jung, We thank you so much for your very kind word. You know, the best feedback our management team can hear is that their associates made an unforgettable impact on a guest's overall experience. Please come to see us again soon! Warm regards, Phạm Duy Huy | General Manager

Responded February 18, 2019
Meliá Vinpearl Nha Trang Empire
10.0
Exceptional
TRÂM from Vietnam
Family with young children
Stayed 3 nights in January 2021

Good hotel ”

prefer family group to stay here Good view, good service good food everything was so good

Reviewed February 19, 2021

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Xin chào TRÂM, we are very happy because you took the time to share your experiences at Vinpearl Condotel Empire Nha Trang. Besides. Very hope to welcome you on the nearest date. Best regard, Doan Tran Giap | General Manager

Responded February 21, 2021
Meliá Vinpearl Nha Trang Empire
9.2
Exceptional
Shaun from Australia
Family with teens
Stayed 3 nights in October 2019

Very Nice Hotel”

The hotel is large and very nice. However it is mainly occupied by Chinese tourists, literally hundreds of them. We were one of very few non Chinese staying there. Peak time at breakfast was swarming with them, so be prepared! Great selection at breakfast, but go early or late to avoid the rush around 8 to 8.30am. The rooms are very nice and we had awesome views from a two bedroom suite on the 40th floor. Only problem was the air cond in our bedroom couldn’t keep the room cool because of the huge wall of glass windows. Fortunately the rooms also have ceiling fans, so it was bearable. The staff are very helpful and look out for the 50% off cakes in the lobby from 6 to 9pm.

Reviewed October 06, 2019

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Xin chào Shaun, On behalf of the entire staff here at Vinpearl Condotel Empire Nha Trang, let me say a sincere thank you for both your stay with us and for taking the time to share your impressions here. Please accept my sincere apology for any shortcoming that affected to you. We would love to welcome you back with us for another memorable holiday. Sincerely Ngo Tu Van/ General Manager

Responded October 09, 2019
Meliá Vinpearl Nha Trang Empire
9.6
Exceptional
Kien from Australia
Family with teens
Stayed 1 night in December 2019

Exceptional”

Best: friendly helpful staff. Worst: the soup nazi policy at breakfast. Guests must each carry own card and checkin. I have never encountered that before. I guess some tourists had tried to use one room booking to feed a whole village. .

Reviewed December 03, 2019

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Xin chào Kien , We are so grateful for your very kind words and pleased to know that you had a good time at the hotel and enjoyed our services. The praise of our guests is always the best gift we would like to receive. We wish you health, wealth and look forward to welcoming you again in the near future. Warm regards, Ngo Tu Van | General manager

Responded December 06, 2019
Meliá Vinpearl Nha Trang Empire
10.0
Exceptional
Jungwoo from South Korea
Couple
Stayed 2 nights in July 2019

Very kind staff!”

Very kind staff!

Reviewed July 22, 2019

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Xin chào, 우리는 당신의 매우 친절한 말에 대해 너무 감사드립니다. 우리는 호텔에서 즐거운 시간을 보내고 우리의 서비스를 즐기는 것을 매우 기쁘게 생각합니다. 우리와 같은 호텔리어에게 손님의 칭찬은 항상 우리가 받기를 바라는 최고의 선물입니다. 우리는 당신에게 건강과 건강을 기원하며 가까운 장래에 다시 당신을 환영 할 것을 고대합니다. 따뜻한 안부, Tran Van Hung | 총 관리인

Responded July 28, 2019
Meliá Vinpearl Nha Trang Empire
9.2
Exceptional
Li from Malaysia
Group
Stayed 3 nights in August 2019

Great Service and location”

The hotel staff is great and quick in responding to our needs. For example, the room had a foul smell and they quickly changed our room before we even request for that. They even gave us a fruit platter to apologise. Location is convenient to walk to the beach and the night market. Easy to get a cab to the attractions.

Reviewed June 15, 2020

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Xin chào Li, On behalf of the entire staff here at Vinpearl Condotel Empire Nha Trang, let me say a sincere thank you for both your stay with us and for taking the time to share your impressions here. Your comments about the other facilities and especially regarding the staff are exactly what we are aiming for and we are elated that we were able to provide this to you. Please accept my sincere apology for any shortcoming that affected to you. We would love to welcome you back with us for another memorable holiday. Sincerely, Ngo Tu Van | General Manager

Responded June 17, 2020
Meliá Vinpearl Nha Trang Empire
10.0
Exceptional
Huan from Vietnam
Family with teens
Stayed 2 nights in August 2019

Great location”

Great location and facilities

Reviewed September 03, 2019

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Xin chào Huan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Ngo Tu Van | General Manager

Responded September 05, 2019
Meliá Vinpearl Nha Trang Empire
10.0
Exceptional
Thao from Vietnam
Couple
Stayed 1 night in October 2020

Exceptional”

Everything is perfect

Reviewed October 22, 2020

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Xin chào Thao, Thank you for the great review of our hotel! We are glad that you enjoyed our service and hope to see you again very soon. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Doan Tran Giap | General Manager

Responded October 24, 2020
Meliá Vinpearl Nha Trang Empire
9.2
Exceptional
Thu from Vietnam
Family with young children
Stayed 3 nights in February 2021

Stunning hotel”

Nice and well equipped room with good location. Beach is opposite to the hotel at walking distance. Shopping center and caffe are just next to the hotel. Love the buffet breakfast.

Reviewed March 08, 2021

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Xin chào Thu, Thank you for taking the time to share about your experience at Vinpearl Condotel Empire Nha Trang. We are very happy to bring you the service as expected. We hope to continue to receive your favor and welcome you on the nearest date. Best regards, Doan Tran Giap | General Manager

Responded March 10, 2021
Meliá Vinpearl Nha Trang Empire
8.4
Excellent
Ian from Australia
Couple
Stayed 4 nights in February 2019

Excellent”

Good location, helpful front office staff.

Reviewed February 28, 2019

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Dear Ian, We thank you so much for your very kind word. You know, the best feedback our management team can hear is that their associates made an unforgettable impact on a guest's overall experience. Please come to see us again soon! Warm regards, Phạm Duy Huy | General Manager

Responded March 03, 2019
Meliá Vinpearl Nha Trang Empire
7.2
Very good
Tak from Hong Kong SAR, China
Couple
Stayed 3 nights in February 2019

Very good”

It was during lunar new year which is the TET holidays in Vietnam so it was rather busy when we visited. The manager was helpful although it did take us a while to reach him. We ordered room service but that took about an hour to arrive. I’m not sure if that is the norm. In general, the rooms and the lobby are clean.

Reviewed February 10, 2019

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Dear Tak, Thank you for choosing to stay at Vinpearl Condotel Empire Nha Trang and share your opinion with us. We apologize for the shortfall from our room services that took place during your stay. Normally, when you order food from room services, the standards is from 30-45 minutes for delivery. As I can see, the super busy in the Tet Holidays was affected and made the team unable to complete the task within time frame. For improvement, We immediately called the relevant department to check and improve services speed. We hope that we have another chance to welcome you back and serve you with our true standards. kind regards Phạm Duy Huy | General Manager

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Meliá Vinpearl Nha Trang Empire
8.0
Excellent
Gary from Australia
Couple
Stayed 5 nights in August 2019

Good Location”

Nice hotel mainly Chinese tourists.

Reviewed August 15, 2019

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Xin chào Gary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Tran Van Hung | General Manager

Responded August 18, 2019
Meliá Vinpearl Nha Trang Empire
6.8
Good
Thomas from Canada
Group
Stayed 6 nights in January 2019

Quick trip”

This place has almost everything you need. The workers there some of them can speak mutiple languages. Buffet in the morning is something. Has its pros and cons.

Reviewed January 10, 2019

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Dear Mr.Thomas Y, Thank you very much for your recently visiting to our Vinpearl Condotel Empire Nha Trang! It is very nice to hear you have enjoyed with most of our provided services. Beside that, we sincerely apologize for the service challenges your experience during your stay. We strive to provide the highest level of service and in this instance we clearly were not able to meet your expectations. If possible could you please let us know the cons & pros for our service improvement? Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Phạm Duy Huy | General Manager

Responded January 13, 2019
Meliá Vinpearl Nha Trang Empire
6.0
LAI from Malaysia
Group
Stayed 2 nights in February 2019

Lack attitude and Hard communication. Must train the staff speak well English ”

Improve staff attitude and language English for communication with tourist

Reviewed March 01, 2019

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Dear Lai, Thank you for choosing to stay at Vinpearl Condotel Empire Nha Trang and share your opinion with us. We apologize for the short service that took place during your stay. We immediately called all the relevant departments to further improve We hope that we have another chance to welcome you back and serve you with our true standards. kind regards Phạm Duy Huy | General Manager

Responded March 03, 2019
Meliá Vinpearl Nha Trang Empire
4.8
Dominik from China
Family with young children
Stayed 3 nights in December 2018

Acceptable”

Very bad house keeping behavior if you just forget to place some tip!

Reviewed January 03, 2019

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Dear Dominik We sincerely apologize for the service challenges your experience during your stay. We strive to provide the highest level of service and in this instance we clearly were not able to meet your expectations. Although we never want to learn that a guest has had a bad experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We hope you will return in the future and give us a chance to re-instill your confidence in our hotel and our services. Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the staff behavior. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,

Responded January 04, 2019
Meliá Vinpearl Nha Trang Empire
2.0
James from Hong Kong SAR, China
Couple
Stayed 4 nights in January 2020

Stay Away! Dreaded Tour Bus Hotel!”

Terrible, low quality, hotel selling discount rooms to mass tour groups, and then masking themselves as a 'luxury hotel' on Agoda. Rooms are sub-standard: our shower door doesn't close due to poor maintenance, mold around the sink and shower, curtains are torn at the corner letting light in, air conditioning is VERY poorly designed and blows in your face all night long. The restaurant is terrible as well. It's the same restaurant that serves an included breakfast for all the low-cost tour bus groups, so the restaurant is packed with people, constantly running out of food, and so many corners cut on the food quality: Soup base for Pho is made from powder, buns are tasteless, noodles are soggy and overcooked, meat is sparse, pastries are stale. There is also no concierge. There's a desk, but no concierge. If you planned to ask where to visit upon arrival, good luck! They try to get their bell desk to double as a concierge, but none of them speak English and their attitude is terrible.

Reviewed May 05, 2020

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Xin chào James, Thank you for choosing Vinpearl Condotel Empire Nha Trang for your vacation. We are very sorry because we have not met your expectations. This is not an ordinary standard of the hotel. Looking forward to welcoming and serving you again in the nearest time. Best regards, Ngo Tu Van | General Manager

Responded November 30, 2020
Meliá Vinpearl Nha Trang Empire
2.0
LAI from Malaysia
Group
Stayed 2 nights in February 2019

Poor service n attitude ”

Poor service and attitude

Reviewed March 04, 2019

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Dear Ms.Lai, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the lack of staff attitude and inequivalent English level. Please be resassured that these issues will be looked into. We strive to provide the highest level of service and in this instance we clearly were not able to meet your expectations. Although we never want to learn that a guest has had a bad experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We hope you will return in the future and give us a chance to re-instill your confidence in our hotel and our services. Sincerely, Phạm Duy Huy General Manager

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