Fraser Suites Riyadh
Olaya Street, Al Malaz, Riyadh, Saudi Arabia, 11524 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Al Malaz part of Riyadh, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Kingdom Centre Tower. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Highlights
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Kids club
Fitness center
Free Wi-Fi in all rooms!
Check-in/out [express]
Your dates are popular among travelersUsers are booking a place in Riyadh every 2 minutes on Agoda.com
Would stay here again”
We liked this place: rooms are spacious, price was good, location is good, staff is friendly, place is clean. My only complaint is that lights from the air conditioning control and microwave are too bright and couldn't be turned off/unplugged. But we'd happily stay here again.
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Thank you for taking the time to review our hotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. Therefore, I am delighted to see how enjoyable your stay with us was, and I have shared your comments with all the team. On behalf of everyone at Fraser Suites Riyadh, I hope to have the opportunity to welcome you back soon. Kind regards,
best hotel”
nice! recommended
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Dear Irene, Thank you for taking the time to review our hotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. Therefore, I am delighted to see how enjoyable your stay with us was, and I have shared your comments with all the team. On behalf of everyone at Fraser Suites Riyadh, I hope to have the opportunity to welcome you back soon. Kind regards,
Nice stay”
The staff was nice and responsive to my needs. Mr. Mohareb went above and beyond to make our stay comfortable.
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Dear Valued Guest, thank you for this positive evaluation and for choosing Fraser Suites Riyadh. We are delighted that you enjoyed your stay and we look forward to welcoming you again. Regards and respect, hotel management.
Nice!”
My stay here was okay. I just hope they would check first the room (first room they gave was for disabled) and hope they have pool for women
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Dear Jeanez, Greetings from Fraser Suites Hotel Riyadh. Thanks for taking the time to share your assessment. Although we hope you have had a better experience, we receive these feedbacks to learn from and use to improve our quality of services. We are working hard to provide an exceptional experience for the guests, and obviously in this case it has been shortened by us. So, we look forward to giving you another chance to gain your confidence, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect. The Management of Fraser Suites Hotel Riyadh.
Nice One”
A decent and nice hotel. The girls at the front desk were very helpful and decent. The hotel is a truly 5 star hotel!
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Thank you for taking the time to review our hotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. Therefore, I am delighted to see how enjoyable your stay with us was, and I have shared your comments with all the team. On behalf of everyone at Fraser Suites Riyadh, I hope to have the opportunity to welcome you back soon. Kind regards,
Hotel staff ruined my experience. ”
The staff who were on at night ruined the reputation of this hotel chain. At first we couldn’t drive to the main gate since a car was blocking the entrance road. How did a car manage to block the main entrance without being noticed by the staff is a mystery to me. There was no concierge service outside I had to go inside the hotel to look for one and when I asked to speak to a supervisor the receptionist replied the supervisor only comes in the morning!
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Dear Mahmood, Thank you for choosing to stay at Fraser Suites Riyadh and for taking the time to share your review. We are deeply saddened by the inconveniences you encountered. We would like to apologize for your recent experience and sorry to hear that you were less than satisfied with the service. We receive these feedbacks to learn from and use to improve our quality of services. We are working hard to provide an exceptional experience for the guests, and obviously in this case it has been shortened by us. So, we look forward to giving you another chance to gain your confidence, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect. The Management Fraser Suites Riyadh
Acceptable”
The room needed more cleaning. Price we paid was high compared to quality of the room. Breakfast was also not included. The good thing is that the place is quiet and in Olaya which is close many places in Riyadh.
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Dear Valued Guest, Greetings from Fraser Suites Hotel Riyadh. Thanks for taking the time to share your assessment. Although we hope you have had a better experience, we receive these feedbacks to learn from and use to improve our quality of services. We are working hard to provide an exceptional experience for the guests, and obviously in this case it has been shortened by us. So, we look forward to giving you another chance to gain your confidence, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect. The Management of Fraser Suites Hotel Riyadh.
Tom”
12 days business trip: Metro road works surround the hotel with regular cancellation of taxis/Uber who can't find the only one way to access...most inconvenient!!! . The heating was broken when very cold in Riyadh. The manager on reception simply didn't care saying 'we will see what we can do tomorrow'...nothing done...I got a cold!? On entry, the fridge was broken. It was repaired. The water flush in the bathroom wasn't switching off. It was repaired . Had to make reminder call to the reception manager (yes the same one) after waiting 45 minutes for bottled water (none left in the room that day). Swimming pool shut for maintenance. Bowl of lentil soup almost £8.00 (SAR38). Carpet in room dirty and stained. Price of laundry exorbitant...really exorbitant!?? Whereas all other staff very polite, the manager on the desk on the evenings Monday/Tuesday 27/28 January was a disgrace. I travel a lot, don't normally send reviews but this time I want to warn others.
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Dear Guest, Thank you for your stay at Fraser Suites Riyadh and for sharing your experience here. We note your feedback with great concern, and I would like to express my most sincere apologies for the inconvenience caused. I want to assure you that we completely understand and appreciate how you feel about this. I am personally taking this up with my team to ensure that similar situations do not reoccur. I know that we cannot undo your experience, however may I urge you to consider this incident in isolation, we always endeavor to offer our guests efficient services with personal care and attention and regret the experience this time. Once again, my personal apologies for this experience, do allow us another opportunity to serve you better. Best regards,
Housekeeping Issues”
It was requested to separate the bed and this request was delayed for few hours. In addition to the fact that housekeeping was requested and also delayed for few hours also. The room value for money was not up to the required standard.
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Dear Guest, Thank you for your stay at Fraser Suites Riyadh and for sharing your experience here. We note your feedback with great concern, and I would like to express my most sincere apologies for the inconvenience caused. I want to assure you that we completely understand and appreciate how you feel about this. I am personally taking this up with my team to ensure that similar situations do not reoccur. I know that we cannot undo your experience, however, may I urge you to consider this incident in isolation, we always endeavor to offer our guests efficient services with personal care and attention and regret the experience this time. Once again, my personal apologies for this experience, do allow us another opportunity to serve you better. Best regards,
I felt out of kingdom ”
Save your money and stay at Fraser Suits. I lost 1 hour negotiations about wrong room they set me up with it but finally I got a suite bigger than my reservation, breakfast for too and check out at 3. They actually care about their reputation and capable to let you feel comfortable. The executive 1 BD suite was amazing. It’s overlook Faisaliah tower and I believe it was 82 sq m with two bath. It was really HUGE but try to get it at 4th or 5th floor and you will not be disappointed. They have an outstanding outdoor pool on 6 floor along with jacuzzi enough for 8-10 people. Also they got sauna and steam room enough for 4 people each at their spa but massage still not yet opened. Their restaurant overlooked at the pool. Also private underground parking.
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Dear Mohammed, We are ever so grateful for your review. Everyone here takes pride in what we do and it's through feedback like yours that we continue to always try our best. We look forward to your next visit. Best regards, Fraser Suites Riyadh The Management
Excellent”
Night duty Manager was so accommodating. He gave us even freebies as a celebration of my wife's birthday. Services were very good, excellent staff from the reception, to the housekeeping, to the buffet to all the staffs.
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Dear Valued Guest, Thank you for the review that you have shared. Your heart-warming praise and words of appreciation for our hospitality have been received with humble gratitude and genuine delight by the entire team. I have conveyed your gracious comments to the entire team including our Night Duty Manager, for whom it has been a tremendous source of inspiration. Thank you so much for caring enough to share your comments in this forum. We look forward to welcoming you back for another comfortable stay. Kindest Regards, The Management
Excellent”
Very displeased with the service from agoda! I paid for the two bedroom Penthouse -which was confirmed- , however once I reached the property I was told that agoda sent a request for a deluxe two bedroom apartment.... never booking through agoda again, I'll just stick to booking.com!
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Dear Sharouq, We are deeply saddened to see your review. We hope that you had a good experience at out hotel though. Will be looking forward to welcoming you back again. Kindest regards, The Management
Excellent”
There’s no female SPA, No Beauty services . The breakfast options were very limited.
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Dear Sarah, Greetings from Fraser Suites Hotel Riyadh. Thanks for taking the time to share your assessment. Although we hope you have had a better experience, we receive these feedbacksto learn from and use to improve our quality of services. We are working hard to provide an exceptional experience for the guests, and obviously in this case it has been shortened by us. So we look forward to giving you another chance to gain your confidence, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect. The management of Fraser Suites Hotel Riyadh.
Work Stay”
Thanks for everything
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Dear Wesam, Thank you for choosing Fraser Suites Riyadh, we are delighted to know that you had a pleasant stay with us. We look forward to the pleasure of welcoming you back soon. Warm regards, The Management Fraser Suites Riyadh.
.”
Bad service
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Dear Saeed, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with the service. We pride ourselves on our service and the Golden Standards we maintain, and would like to make things right. We are working hard to provide an exceptional experience for the guests, and obviously in this case it has been shortened by us. So we look forward to giving you another chance to gain your confidence, I can assure you that we will do our best to offer you a luxury hotel experience. We look forward welcoming you again. The Management of Fraser Suites Hotel Riyadh.
Exceptional”
Great
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Dear Suharjo, Thank you for this positive evaluation and for choosing Fraser Suites Riyadh. We are delighted that you enjoyed your stay, and we look forward to welcoming you again. Best Regards and respect, Hotel Management.
Price is Too High for The Hotel”
Ac Control Panel Was Broken There’s No Smokers Rooms Executive Suite Furniture Was too Old Construction Works Near the Hotel Positives: L’ Occitane Products in the Bathroom a Nice Nespresso Coffee Machine
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Dear Amjad, Greetings from Fraser Suites Hotel Riyadh. Thanks for taking the time to share your assessment. Although we hope you have had a better experience, we receive these feedbacks to learn from and use to improve our quality of services. We are working hard to provide an exceptional experience for the guests, and obviously in this case it has been shortened by us. So, we look forward to giving you another chance to gain your confidence, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect. The Management of Fraser Suites Hotel Riyadh.
Good”
.
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Dear Valued Guest, Thank you for this positive evaluation and for choosing Fraser Suites Riyadh. We are delighted that you enjoyed your stay and we look forward to welcoming you again. Regards and respect, Hotel management.
とてもフレンドリーで最高の対応でした。”
ホテルスタッフは私たち日本の旅人をとても大切な友達のように、受け入れてくれました。私たちが、このホテルに訪れた初めての日本人と喜んでくれ良い時間を過ごせました。
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Dear Valued Guest, Thank you for your recent stay at our hotel and for sharing your experience in this review, we really appreciate it. We look forward to your return. Best regards, The Management
ممتاز ونظيف واطلاله حلوه لكن المسبح فيه وقت الظهر المويا بااااارده جدا جددا لا اعلم ما السبب ، عندهم خدمه سفط السيارات مره مريحه جدا شكرا لكم وحسن استقبالكم ”
كانوا شديدين في وقت الخروج فقط ، يمكن عشانه كان وقت اجازه ،، انصح فيه وبقوه
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عزيزي الضيف الكريم ، شكراً لك على هذا التقييم الإيجابي وعلى اختيار فريزر سويتس الرياض. يسعدنا أن تستمتع بإقامتك ، ونتطلع إلى الترحيب بك مرة أخرى. التحيات والاحترام ، وإدارة الفنادق.