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Grand Mercure Jakarta Harmoni Hotel
Jl. Hayam Wuruk No. 36 - 37, Gajah Mada, Jakarta, Indonesia, 10120 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Gajah Mada, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities
Airport transfer
Car park
Shuttle service
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
5 star hotel with 5 star service”
Upon arrival Ray had checked me in very fast and professionally. He had explained the facilities of the hotel and also around the area where I can explore. His knowledge of the area really helped in making my plans for the duration. Of my trip. The rooms were really nicely decored and very spacious. If you can’t stand the smoke smell please request a non smoking floor. The service from bell hop to room service was prompt and very courteous. All the staff spoke English so you won’t have issues communicating. Spa and exercise room are on the 5th floor. Although it is a men’s tailored spa, they do welcome women too. 😉 The hotel itself is right across Gaja Mada Plaza and located minutes away from most of Jakarta’s monuments and museums. I actually like GM Plaza because it’s clean, has a lot of stores and eating options. Bakmi GM!
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Dear Nathan, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Great place to stay in the area. Food options and shopping centre just across the overhead bridge”
Overall a great hotel with a nice lobby, clean rooms and fcilities. Breakfast spread was considerable with a variety of items. But it would have been nice with a few healthier wholegrain options for bread and cereals. A small quantity of each would have been sufficient if the hotel's concern is that there are not many takers. But most hotels of similar or even lower standard will have this.
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Dear Luca, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Nice and value for money”
The location of hotel is conveniently located with lots of eateries. Decoration and cleanliness is 5 stars rating. Absolute value for money.
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Dear Keng, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager
Thanks for upgrading the room, big size, clean, good location, friendly receptionist/staff”
Very worthy to stay to Grand Mercure hotel
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Dear Enawati, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Excellent ”
We stay two days and decided to play pools on the fifth floor and they charge me $20 New Zealand dollar. Is that suppose to free or not for the guest??
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Dear Dewi, Warmest greetings from Grand Mercure Jakarta Harmoni ! We thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. We are sorry that your experience about Service did not meet your expectations therefore please allow me to express my sincerest apologies. At Grand Mercure Jakarta Harmoni, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The pool are compliment for guest staying at the hotel, could you send us the invoice, while we are getting investigate this matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
A very pleasant milieu in the midst of the mega metropolis that is Jakarta 👍”
Staff were exceptional from the moment of exiting the airport taxi - terimah kasih
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Dear Peter, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Great Place”
Always a pleasure to stay at mercure harmoni. Clean rooms with all the amenities needed. Wonderful team at front office.
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Dear Arul, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager
Good decent elegant hotel”
Love everything about the hotel...most importantly the hot shower with rain shower head. Totally awesome
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Dear Sazfina, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Number 1 in Harmoni Area!”
Dear All, please keep the good spirit and passion alive! I shall be back for sure!
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Dear Anton, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subendi General Manager
Room”
The room and bed is amazingly comfortable to be honest
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Dear Zhen, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Superb amenities”
So relaxing in a cosy living, clean tidy room, warmth staffs frm d counter to hsekeeping to morning bfast
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Dear Mohammad, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager
Rooms n hotel looks new n well lit. Near to interesting outlets.”
Friendly staff
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Dear Rosidah, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Couple”
Very good,nice staff,always welcoming returning guest and most are very polite.
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Dear Dollar, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subendi General Manager
Exceptional”
the staffs are very humble and help full! will try another night there ❤
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Dear Sonya, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Baik, baik in my proficient fluent Bahasa‼️”
Staff are customer orientated from A-Z.
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Dear Peter, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager
Good hotel, but bar facility is not satisfying”
Clean, good location, comfortable room, good access to shops and restaurants... But the bar inside the hotel was not. As for night time drinks, you need to find place to visit outside.
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Dear Mr. Masao, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Exceptional”
Rooms was neatly done, value for money !
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Dear Yoong, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Exceptional”
Clean room, comfortable bed and everything is good. Four bottles of drinking bottles given. Good choices of breakfast.
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Dear Kah, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager
Exceptional”
Cleanliness and staff are just perfect!
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Dear Octhaviane, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F - Asst. Front Office Manager
Nice and Comfortable Place to Stay”
Clean, comfortable room and friendly staff.
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Dear Ray, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Taufik Ismail F - Asst. Front Office Manager