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Hakuba Onsen Ryokan Shirouma-so
Standard Share Bathroom, Hakuba Onsen Ryokan Shirouma-so in Hakuba
Interior view, Hakuba Onsen Ryokan Shirouma-so in Hakuba
Interior view, Hakuba Onsen Ryokan Shirouma-so in Hakuba
Hakuba Onsen Ryokan Shirouma-so
Hakuba Onsen Ryokan Shirouma-so
Entrance, Hakuba Onsen Ryokan Shirouma-so in Hakuba

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9.3

Exceptional

154 reviews

154 reviews

Housekeeping4
Food & Dining2
Breakfast2
See map
See map

9.2

Exceptional

Location rating score

Exceptional location
Parking
FREE
Closest landmarks
Hakuba Happo Bus Terminal
190 m
Happoone Shizen Kenkyu Road
250 m
Hakuba Happo Onsen (Hot Spring)
250 m
Hakuba Lion Adventure
290 m
Nakiyama 2
510 m

Hakuba Onsen Ryokan Shirouma-so

5004 Happo, Hakuba-mura, Kitaazumi-gun, Hakuba, Hakuba, Japan, 399-9301 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Hakuba part of Hakuba, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

150 meters to public transportation

Excellent room comfort & quality

Free Wi-Fi in all rooms!

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Car park

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Car power charging station

Contactless check-in/out

Hot tub

Restaurants

Your dates are popular among travelersUsers are booking a place in Hakuba every 30 minutes on Agoda.com
Value for money8.9
Distance to city center0 Km
Location rating9.2

Rooms available at Hakuba Onsen Ryokan Shirouma-so

Excellent
Room comfort & quality

9

Standard Share Bathroom
...
  • Room size: 13 m²/140 ft²
  • Mountain view
  • 1 futon
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Family Shared Bathroom
...
  • Room size: 16 m²/172 ft²
  • Mountain view
  • 4 futons
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Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
standard shared bath
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 1 futon
Enter dates to see prices
Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 6 futons
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Japanese-Style Family Room with Shared Bathroom, Private Toilet and Mountain View
...
  • Room size: 16 m²/172 ft²
  • Mountain view
  • 4 futons
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Japanese-Style Twin Room with Shared Bathroom, Private Toilet and Mountain View
...
  • Room size: 13 m²/140 ft²
  • Mountain view
  • 2 futons
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Room
...
  • Mountain view
  • Non-smoking
  • 3 futons
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Japanese-Style Triple Room with Shared Bathroom, Private Toilet and Mountain View
...
  • Room size: 13 m²/140 ft²
  • Mountain view
  • 3 futons
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Room
...
  • Non-smoking
  • 3 futons
Enter dates to see prices

Frequently asked questions

What kind of water sports activities are readily available at Hakuba Onsen Ryokan Shirouma-so?

Hakuba Onsen Ryokan Shirouma-so offers water sport activities which includes fishing for you to make the most use of your time there.

Does Hakuba Onsen Ryokan Shirouma-so offer dry cleaning services?

Yes! Hakuba Onsen Ryokan Shirouma-so features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

Does Hakuba Onsen Ryokan Shirouma-so feature an option for contactless check-in and check-out?

At Hakuba Onsen Ryokan Shirouma-so, customers can take part in contactless check-in and check-out option provided by this property for your convenience and safety.

How many floors does Hakuba Onsen Ryokan Shirouma-so have?

Hakuba Onsen Ryokan Shirouma-so has a total of 3 floors.

How long do travelers normally stay at Hakuba Onsen Ryokan Shirouma-so?

Verified past guests that have stayed at Hakuba Onsen Ryokan Shirouma-so had an average nightly stay of 2 nights at this property.

What is the verified guest review consensus about Hakuba Onsen Ryokan Shirouma-so's spa?

79.0% of our verified guest evaluations have given a positive review and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Hakuba Onsen Ryokan Shirouma-so down in the review section.

What is the average rating that past Solo travelers' have given to Hakuba Onsen Ryokan Shirouma-so?

Past solo travelers that have stayed at this property have given Hakuba Onsen Ryokan Shirouma-so an average rating of 9.4. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with young children have given to Hakuba Onsen Ryokan Shirouma-so?

Verified families with young children that have stayed at this property have given Hakuba Onsen Ryokan Shirouma-so an average rating of 9.4. You can look up more comprehensive customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Hakuba Onsen Ryokan Shirouma-so?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified periods may be charged an additional fee.

What is the closest airport to Hakuba Onsen Ryokan Shirouma-so?

The closest airport to Hakuba Onsen Ryokan Shirouma-so is Noto Airport, 103.0 km away.

What people love about Hakuba Onsen Ryokan Shirouma-so

  • 9.2

    Exceptional
    Cleanliness

    "The room and the onsen are also clean and comfortable."

    TIFFANY

    |

    March 13, 2020

  • 10

    Exceptional
    Spaciousness

    "The entire space is sparkling clean , rooms are spacious , close to Happo-One and bus statin , a very lovely time spent here"

    Ryan

    |

    December 21, 2019

  • 9.2

    Exceptional
    Location

    "Exceptional location, 2min from bus stop, easily accessible even with ski gears."

    Wing

    |

    June 14, 2023

Property ranking|Compared to 538 Hakuba properties
See all rankings
Room comfort score
9/10
Location score
9.2/10
Service score
9.7/10
Cleanliness score
9.5/10
Better than
99
%
of Hakuba properties
Better than
97
%
of Hakuba properties
Better than
97
%
of Hakuba properties
Better than
97
%
of Hakuba properties
Overall rating:

9.3

Exceptional
154 reviews
Cleanliness
9.5
Facilities
9.3
Location
9.2
Read all reviews >
More about Hakuba Onsen Ryokan Shirouma-so

More about Hakuba Onsen Ryokan Shirouma-so

Experience Luxury and Convenience at Hakuba Onsen Ryokan Shirouma-so

Hakuba Onsen Ryokan Shirouma-so offers a range of facilities that cater to the needs of every guest. The hotel features a restaurant that serves delicious Japanese cuisine, a shared kitchen where guests can prepare their meals, and a designated smoking area. For added convenience, the hotel has a concierge, luggage storage, and a ticket service. Guests can also enjoy various recreational activities such as fishing and skiing. The hotel has a hot tub and provides massage services for relaxation. The air-conditioned rooms come with bathrobes, a television, and free Wi-Fi. Safety deposit boxes are available for storing valuables. The hotel also provides laundry services, dry cleaning, and a shuttle service. Guests can park their car onsite for free or take advantage of the car park shuttle service. Additionally, Wi-Fi is available in all rooms and public areas.

Traditional Japanese Futon Rooms

Hakuba Onsen Ryokan Shirouma-so offers traditional Japanese futon rooms that are perfect for guests looking for an authentic Japanese experience. The Standard Share Bathroom room type is 13 square meters and comes with 1 Japanese futon. These rooms offer a comfortable and cozy space for guests to relax and unwind after a long day of exploring Hakuba. With their traditional design and comfortable bedding, these rooms provide guests with a truly unique and memorable stay.

Excellent Service and Clean Facilities at Hakuba Onsen Ryokan Shirouma-so

Hakuba Onsen Ryokan Shirouma-so in Hakuba, Japan, has received rave reviews from its customers. Visitors have praised the hotel for its excellent service and friendly staff, who are always willing to help. The facilities are also very clean and convenient, making for a comfortable stay. Guests have also raved about the food, which is fresh and delicious. The hotel is family-owned and has a lovely ryokan feel. Visitors have appreciated the staff's assistance with lift tickets and advice on where to ski. Overall, the hotel has received high recommendations from its customers and is a great choice for those looking for a comfortable and enjoyable stay in Hakuba.

Experience Japanese Hospitality at its Finest at Hakuba Onsen Ryokan Shirouma-so

If you're looking for an authentic Japanese experience, Hakuba Onsen Ryokan Shirouma-so should be on the top of your list. With an overall rating of 9.3, guests rave about the exceptional staff performance, cleanliness, and facilities. The location is also highly rated at 9.2, making it easy to explore the surrounding area. Guests can indulge in the delicious food and dining options, which received an 8.9 rating. The comfortable rooms and traditional Japanese decor ensure a memorable stay. With a value rating of 8.9, guests feel they get their money's worth and more. Come experience Japanese hospitality at its finest at Hakuba Onsen Ryokan Shirouma-so.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Most talked about facilities

Breakfast

5 mentions

Food & Dining

4 mentions

Internet

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fishing
  • Hot tub
  • Massage
  • Skiing
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Kitchen
  • Restaurants
  • Shared kitchen
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Dry cleaning
  • Elevator
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Free bottled water
  • In-room safe box
  • Non-smoking
  • TV

Location

5004 Happo, Hakuba-mura, Kitaazumi-gun, Hakuba, Hakuba, Japan, 399-9301
Exceptional
Location

9.2

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Free Pick Up Service
    Please kindly be informed that the property provides free pick-up service from "JR Hakuba Station" and "Hakuba-Happo Bus Stop" from AM08:00 to PM10:00.
    All guests are required to request by calling. The property's telephone number was printed on hotel voucher.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00
  • Reception open until22:30
Getting around
  • Distance from city center0 Km
Extras
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 18
  • Room voltage100
  • Year property opened1983
  • Most recent renovation1997
Parking
  • Daily parking fee0 JPY

Reviews of Hakuba Onsen Ryokan Shirouma-so from real guests

Provided by verified guests of Agoda
9.3
Exceptional
Cleanliness9.5
Facilities9.3
Location9.2
Room comfort and quality9.0
Service9.6
Value for money8.9
High score for Hakuba
Rating
9+ Exceptional (41)
8-9 Excellent (18)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (2)
Time of the year
Mar - May (16)
Jun - Aug (3)
Sep - Nov (7)
Dec - Feb (37)

Show reviews that mention 

Showing 63 verified guest comments
1234
8.7
Excellent
Kathy from United States
Solo traveler
Stayed 6 nights in February 2013

Traditional Japanese Experience”

Friendly staff, 'private onsen, great view

On my recent ski trip to Hakuba I had the misfortune to catch the flu and became very ill. The people at the Shirouma-So took care of me including taking me to the doctor and pharmacy and bringing me food to my room. This was beyond my expectation for a hotel. The onsen, although open to public use, was very private. The hotel is located within walking distance of both the Hirayama lift and the Gondola, but there is also a shuttle bus. There are shoe lockers at the lift and the gondola. You can rent skiis on line but might actually be able to get a better price on the ground as there are lots of choices and you can bargain. For ski gear, recommend The Boarding Company near the train station. The prices are more reasonable than the shops near the slopes.

Reviewed February 18, 2013

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9.2
Exceptional
TIFFANY from Malaysia
Group
Family Shared Bathroom
Stayed 5 nights in March 2020

Very clean and helpful staff ”

We went there for snowboarding. Shirouma so is located right next to Happo One and is within 10 mins drive away from Goryu and 47. The staff there were incredibly helpful, providing us suggestions of places to go and what to do nearby. The room and the onsen are also clean and comfortable. Would definitely suggest this place if anyone is going to Hakuba.

Reviewed March 13, 2020

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9.7
Exceptional
Nick from Singapore
Group
Stayed 2 nights in October 2012

Lovely well equipped Ryokan in Hakuba!”

Onsen, great hospitality, great food, great scenery!

The manager of the Ryokan was very warm and helpful. Most importantly, he could speak English pretty well hence for non japanese speaking tourists like myself, it was a breeze in communication. The Hakuba area is a very quiet and serene. The ryokan feels very luxurious and well maintained and the room facilities are quite complete. The ryokan also has an onsen (indoor) which is open daily in 2 different timings. Easy access!

Reviewed November 05, 2012

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9.0
Exceptional
Sing from Australia
Solo traveler
Stayed 14 nights in February 2013

Love Love Love this hotel!”

Attentive staff, nice in-house hot spring, nice rooms

I had stayed in this hotel for 14 nights. And I had one of the best trip in my life in Hakuba. Not only overwhelmed by the superb snow but also by stay in this hotel. I love how it's family owned and it creates an intimate atmosphere. I love how the manager's mum, who's a chef comes out from the kitchen every morning to greet you. Not only that, there werer different breakfast available on different day of the week. So you won't get bored of their food. The hot spring- although it's a bit small compare to the other hot springs I've been to, it's one of the best because it's all natural. My skin feel really soft after my stay there. I love the fact that the free shuttle bus stop is only metres away from the hotel. So I don't have to carry my heavy skiis to walk miles to the snow.Love manager, had been so helpful to contact the ski field for me when I told him I lost my phone & ski goggles. Overall, it was an awesome experience and I'll definitely go back and stay with them!

Reviewed March 15, 2013

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8.7
Excellent
Philippe from France
Couple
Stayed 4 nights in September 2014

Neat mountain hideout”

simple pleasant decoration, food, staff attitude

in the heart of hakuba onsen area with a car park in front of the building. Very quite at night (this was not the winter season yet though) Nicely renovated house with a simple warm tones Japanese decoration The rooms are very simple and very clean The food for both breakfast and dinner ( optional) is good There is an expresso machine for your morning coffee The staff is diligent and un-intrusive Overall a very pleasant peaceful place for your hiking, fishing, skying base camp

Reviewed October 06, 2014

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8.4
Excellent
Elizabeth from Vietnam
Couple
Standard Share Bathroom
Stayed 2 nights in January 2017

Cultural immersion while skiing”

We really enjoyed staying at Shirouma-so and experiencing our first onsen and ryokan. Toshi and his staff are kind and patient despite having a busy ryokan.

Reviewed February 03, 2017

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9.3
Exceptional
Lia from Australia
Couple
Stayed 3 nights in January 2014

Great hotel in the Japanese alps ”

The food is wonderful, staff are friendly and the rooms have a traditional feel.

We thoroughly enjoyed our stay at this hotel and would recommend it to others who are heading to hakuba for skiing. The ros are spacious, it has a nice onsen and the food was some of the best we had in our three weeks in japan. The staff are very friendly and accommodating, for instance it was no problem at all that I was a vegetarian and they easily catered for me in the complimentary Japanese breakfast.

Reviewed January 13, 2014

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10.0
Exceptional
Alexander from Australia
Family with teens
Stayed 4 nights in January 2014

Great experience in an authentic family run Onsen”

The owners, the onsen, the food

Great, loved it - would go back for sure. The family runnig it are perfect hosts, so gracious. The natural onsen is a real treat and a bonus to have it in-house. The food was fantastic and the location to the ski fields was great. The village in which the Onsen Ryokan is situated is gorgeous.

Reviewed January 29, 2014

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9.6
Exceptional
Hong from Australia
Couple
Japanese-Style Twin Room with Shared Bathroom, Private Toilet and Mountain View
Stayed 3 nights in March 2018

The best meal in Japan”

My husband and I cannot talk highly enough of this Ryokan, particularly the cuisine served here. The ryokan is family operated and for dinner/breakfast the owner's mother would prepare the meal and come out to greet guest. I don't know what it is, the snow, the ambiance but my husband and I both agree that the meals at the ryokan were the best we had in Japan (we travelled to Toyko, Kyoto, Osaka - had omakase, etc). The stay itself was exceptional, we had a lovely view of the mountains where you can see skiers slide down and any snow coming down. Great location in the town. Back to food...we also took our friends to the ryokan who also agreed it was the best meal they've had in Japan. Do yourself a favour, come here to experience the real Japan - enjoy the snow, refuel your body with the most delicious meal, rejuvenate sore muscles in the hot spring and experience a traditional Japanese stay.

Reviewed December 28, 2018

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9.0
Exceptional
Michael from Australia
Group
Stayed 5 nights in January 2014

Pefect for a Japanese snow holiday!”

Location, Staff, Onsen

The staff at this Ryokan were brilliant, from picking us up from the station, to driving us to the local Sushi restaurant. They were helpful where ever they could be. Daily breakfast was a traditional Japenese meal. Location is perfect, a short walk from the base lifts on the mountain and walking distance from bars, restaurants and onsens. The in house Onsen was great for a soak after a day on the mountain.

Reviewed February 03, 2014

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9.3
Exceptional
Alvin from Singapore
Couple
Stayed 2 nights in March 2013

Great place to stay”

Food, Easy access, Near to the ski resort

Hakuba Onsen has a great hot spring onsen suitable for couples. Attentive and friendly staff. Guided us to the skiing resort and provided reccommendation for us.

Reviewed July 07, 2013

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10.0
Exceptional
Yujin from Hong Kong SAR, China
Couple
Family Shared Bathroom
Stayed 2 nights in January 2018

Amazing ryokan - we will definitely stay again!!!”

Lovely ryokan with amazing staff!! We will stay again for sure, and we can't wait to go back to Hakuba in the near future just so we can stay here again!!!!

Reviewed January 16, 2018

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10.0
Exceptional
Li from Singapore
Couple
Japanese-Style Family Room with Shared Bathroom, Private Toilet and Mountain View
Stayed 1 night in February 2017

Superb!”

Location was excellent - a hop away from the Hakuba-Happo Bus Terminal, and a short walk to one of the ski slopes. Service was excellent, the staff were all incredibly polite and helpful, attention to detail was great! Dinner & Breakfast was great too! We absolutely loved our stay!

Reviewed February 28, 2017

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9.6
Exceptional
Ho from Hong Kong SAR, China
Solo traveler
Standard Share Bathroom
Stayed 2 nights in March 2018

Wonderful Experience !”

I am so glad I choose this place for my first ever ski trip back in Feb. The family that run this place was very helpful and showed me where to rent my gears nearby, etc. Location is perfect, close to bus terminal but away from the noise. The best part is you don't have to leave the premise for onsen, your muscles will thank you for that after a day of fun on the slopes. Thank you so much for making my trip a truly memorable one!

Reviewed October 09, 2018

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10.0
Exceptional
Ioana from United States
Couple
standard shared bath
Stayed 1 night in April 2018

One night stay for a ski day”

We stayed over night to get in an early ski day the next morning. The staff is excellent, and the business is family owned. The owner offer us a ride to the ski rental, made sure we are able to use the onsen after our ski day, and provided very helpful advice. The accommodation conditions were high quality. The breakfast, included in the price, was healthy and tasty.

Reviewed June 13, 2018

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10.0
Exceptional
Thomas from Thailand
Solo traveler
standard shared bath
Stayed 1 night in February 2018

Thomas”

Great welcome, facilities were very clean and convenient. Of course traditional facilities! So tatami room and futon bed. Food was especially good and fresh. Onsen really nice as well. Would definitely come back! Thank you!

Reviewed February 23, 2018

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8.3
Excellent
Ka from Hong Kong SAR, China
Family with young children
Stayed 4 nights in January 2012

Very helpful and friendly staff, excellent service”

Onsen nice, rooms nice and large, service great

Location: good, ~5-10min walk to the nearest lift isn't bad. for those who likes close to ski-slope then this isn't your choice Rooms: good size, clean and comfortable, upper floor (3rd) good view of the mountains Onsen: public onsen is good, though we have been to nicer ones Service: can't praise their service enough, they are very helpful and friendly! Cons: we understand this isn't uncommon but we still found it a little bit inconvenient to have no private shower facilities attached to the room

Reviewed January 25, 2012

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8.7
Excellent
Panarasee from Thailand
Family with teens
Stayed 3 nights in December 2012

Nice place and nice food”

Staff /food and room

I and my son is very enjoy staying at this ryokan. The best thing is very friendly staff, very nice and very helpful family. My son is very enjoy excellent BF&Dinner here. You can walk to bus station in a very short distance, so easy. I have a good time here.

Reviewed September 26, 2013

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9.3
Exceptional
Jacqueline from Australia
Couple
Stayed 6 nights in January 2015

Absolutely fantastic!!!”

Location, friendly staff, beautiful Ryokan

Absolutely beautiful, clean and modern Ryokan in a great location!! Service was wonderful, staff were always friendly and did all they possibly could to make our stay as comfortable as possible!!! We slept on traditional Japanese beds which were also extremely comfortable!!

Reviewed February 11, 2015

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10.0
Exceptional
Lance from Japan
Couple
Family Shared Bathroom
Stayed 1 night in January 2018

Great stay”

We stayed in a family room for two nights while skiing at Happo and Cortina. The rooms were fantastic; the Onsen felt excellent after a long day of skiing; the food was great; the service was also excellent, and helped us with lift tickets and advice on where to ski. Can't wait to come back!

Reviewed January 16, 2018

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