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Swimming pool, Hotel New Otani Osaka in Osaka
Single Smoking Town View - View, Hotel New Otani Osaka in Osaka
Lobby, Hotel New Otani Osaka in Osaka
Fitness center, Hotel New Otani Osaka in Osaka
Fitness center, Hotel New Otani Osaka in Osaka
Bathroom, Hotel New Otani Osaka in Osaka
Bathroom, Hotel New Otani Osaka in Osaka

Removed from saved list

8.6

Excellent

5,165 reviews

5,165 reviews

View90
Housekeeping38
Breakfast7
See map
See map

8.4

Excellent

Location rating score

Excellent location - 1.99 kilometers from city center
Exceptional for walking
Parking
Available
Walkable places
Osaka Business Park
190 m
Jo-Terrace Osaka
210 m
Osaka Castle
210 m
OBP Enkei Hall
260 m
Osakajo Koen Train Station
290 m
Popular landmarks
Osaka Castle Park
800 m
Minami (Namba)
3.3 km
Kuromon Market
3.8 km
Dotonbori
3.8 km
Shinsaibashi-Suji Shopping Street
3.9 km
Closest landmarks
Osaka Aqua-Liner Yodoyabashi pier
150 m
Australian Consulate General
230 m
Consulate General of the Kingdom of the Netherlands
240 m
Consulate General of the Republic of the Philippines
240 m
Osaka-jo Hall
300 m

Hotel New Otani Osaka

1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Osaka Castle & Kyobashi part of Osaka, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Dotonbori. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

290 meters to public transportation

Check-in [24-hour]

Airport transfer

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Sauna

Luggage storage

Tennis court

This property is in high demand!

9 travelers have booked today.

Value for money8.4
Distance to city center2 km
Location rating8.4
Nearest airportOsaka International Airport (ITM)
Distance to airport13.7 km

Rooms available at Hotel New Otani Osaka

Excellent
Room comfort & quality

8.8

Deluxe Double Non Smoking Castle View
...
  • Room size: 30 m²/323 ft²
  • Park view
  • 1 queen bed
Enter dates to see prices
SuperiorSuite or Executive Suite Triple Non-Smoking
...
  • Room size: 70 m²/753 ft²
  • Park view
  • 3 single beds
Enter dates to see prices
Deluxe Twin Non Smoking Castle View
...
  • Room size: 30 m²/323 ft²
  • Park view
  • 2 single beds
Enter dates to see prices
Deluxe Single Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Luxury Junior Suite Non Smoking Castle View
...
  • Room size: 60 m²/646 ft²
  • Park view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Suite for 3persons Selected at Check-in Non Smoking
...
  • Room size: 60 m²/646 ft²
  • Park view
  • 3 single beds
Enter dates to see prices
Superior Junior Suite Non Smoking Castle View
...
  • Room size: 60 m²/646 ft²
  • Park view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Deluxe Triple Non Smoking Town View
...
  • Room size: 40 m²/431 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Corner Suite for 4 Persons Non-Smoking
...
  • Room size: 110 m²/1184 ft²
  • Garden view
  • 2 single beds & 2 single be...
Enter dates to see prices
Suite - Selected at Check-in Non Smoking
...
  • Room size: 60 m²/646 ft²
  • Park view
  • 2 single beds or 1 queen be...
Enter dates to see prices

Frequently asked questions

Does Hotel New Otani Osaka have bars on-site?

Experience your holiday retreat the finest way with a beverage in your hand at Hotel New Otani Osaka's bar accessible right in front of your doorstep for whenever you need a drink or two.

What procedures does Hotel New Otani Osaka take in terms of hygiene, safety, and cleanliness?

Hotel New Otani Osaka fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well prepared with body thermometer, temperature check for guests and staff, staff trained in safety protocol, and sterilizing equipment for further safety precautions and hygiene protocols.

How many floors does Hotel New Otani Osaka have?

Hotel New Otani Osaka has a total of 18 floors.

What is the verified guest review consensus about Hotel New Otani Osaka's Wi-Fi?

67.0% of our past customer reviews have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel New Otani Osaka down in the review section.

What is the average rating that verified Couples' have given to Hotel New Otani Osaka?

Past couple travelers that have stayed at this property have given Hotel New Otani Osaka an average rating of 8.7. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What restaurants are close by Hotel New Otani Osaka?

Hotel New Otani Osaka’s neighborhood is Osaka Castle & Kyobashi which comprises of popular restaurants such as Castle, Gram, and Toyo.

What time is check-in and check-out at Hotel New Otani Osaka?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.

Is breakfast offered at Hotel New Otani Osaka?

Wake up to a great buffet and continental breakfast at Hotel New Otani Osaka. Guests can enjoy breakfast offered with an additional charge of 4600 JPY for adults and 4600 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

See map

Explore the neighborhood

What people love about Hotel New Otani Osaka

  • 10

    Exceptional
    Staff 

    "I highly recommend this hotel, staff is amazing, hotel is very clean and location is perfect"

    Anna

    |

    April 26, 2023

  • 10

    Exceptional
    Cleanliness

    "The view the hotel is big clean and the staff are polite helpful and friendly."

    charlotte

    |

    January 25, 2023

  • 10

    Exceptional
    Location

    "Hotel New Otani is in a perfect location for visiting Osaka Castle."

    Karin

    |

    June 5, 2023

Property ranking|Compared to 3,913 Osaka properties
See all rankings
Room comfort score
8.8/10
Service score
9.1/10
Cleanliness score
9/10
Room size
34 sqm.
Better than
99
%
of Osaka properties
Better than
96
%
of Osaka properties
Better than
95
%
of Osaka properties
Bigger than
95
%
of Osaka properties
Overall rating:

8.6

Excellent
5,165 reviews
Cleanliness
9.0
Facilities
8.5
Location
8.4
Read all reviews >
What travelers say they love:
The room was spacious and had a beautiful view overlooking t...
Esther from United States
Group
More about Hotel New Otani Osaka

More about Hotel New Otani Osaka

Hotel New Otani Osaka

Take a good wander and unveil the wonder of Osaka with a stay at Hotel New Otani Osaka. Explore the genuine Osaka that most travelers never see, with a stay at Hotel New Otani Osaka -- located only 3.7 km from Dotonbori.
At Hotel New Otani Osaka, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Osaka even more convenient.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Hotel New Otani Osaka thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel New Otani Osaka are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Hotel New Otani Osaka even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. Hotel New Otani Osaka also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hotel New Otani Osaka begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Hotel New Otani Osaka goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, salon and sauna. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's tennis court.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Hotel New Otani Osaka is the perfect spot to explore Osaka's fascinating cultural sights and attractions. Experience local culture through architecture at Osaka Castle located 200 m away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 96% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 95% of the city's accommodation.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.5

Most talked about facilities

View

48 mentions

Housekeeping

35 mentions

Breakfast

25 mentions

Swimming Pool

17 mentions

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Massage
  • Pool with view
  • Sauna
  • Swimming pool [outdoor]
  • Tennis court
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathtub
  • Daily newspaper
  • Free bottled water
  • Hair dryer
  • Towels

Food and dining

Breakfast options
  • American
  • Continental
Restaurants on site
SAKURA 月曜定休
  • Cuisine: French
  • Menu: Buffet
鉄板焼き けやき
  • Cuisine: Steakhouse
  • Menu: Buffet
オールデイダイニング SATSUKI
  • Cuisine: European

Location

1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578
Excellent
Location

8.4

Airports
  • Osaka International Airport (ITM)
    13.7 km 21 min drive
  • Kobe Airport (UKB)
    28.5 km 49 min drive
Public transportation
  • Osakajo Koen Train Station
    290 m 5 min walk
  • Osaka Business Park Subway Station
    330 m 5 min walk
Hospital or clinic
  • Higashiosaka Hospital
    1.5 km 11 min drive
Shopping
  • Shinsekai Ichiba
    4.9 km
Convenience store
  • Ministop
    140 m 2 min drive
Cash withdrawal
  • ATM
    240 m 4 min walk

What's nearby

Popular landmarks
  • Osaka Castle
    210 m
  • Osaka Castle Park
    800 m
  • Minami (Namba)
    3.3 km
  • Kuromon Market
    3.8 km
  • Dotonbori
    3.8 km
  • Shinsaibashi-Suji Shopping Street
    3.9 km
  • Kuchu Teien Observatory
    4.2 km
  • Tsutenkaku
    4.9 km
  • Universal Studios Japan
    9.6 km
  • Osaka Aquarium Kaiyukan
    10.3 km
Nearby landmarks
  • Osaka Aqua-Liner Yodoyabashi pier
    150 m
  • Osaka Business Park
    190 m
  • Jo-Terrace Osaka
    210 m
  • Osaka Castle
    210 m
  • Australian Consulate General
    230 m
  • Consulate General of the Kingdom of the Netherlands
    240 m
  • Consulate General of the Republic of the Philippines
    240 m
  • OBP Enkei Hall
    260 m
  • Osakajo Koen Train Station
    290 m
  • Osaka-jo Hall
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Fitness Club (including Indoor Pool) - Only available for staying customers over 18 years old. The hotel is unable to accept customers who are not staying at our hotel.

    Fitness Club & Pool (Indoor and Outdoor) - Usage fee is required. Please ask detail at reception.
  • Smoking preference cannot be guaranteed as it will be allocated upon arrival based on availability.
  • The breakfast charge will be the special rate on January 1 and the 2. Kindly contact a registration desk for details upon check-in.
  • Check-in time is in accordance with your reserved plan.
  • Guests are required to present the booking confirmation and hotel voucher upon check-in.
  • Accommodation tax from JPY 100 to JPY 300 will be charged at the property per person per night for room rates of JPY 7,000 and over starting from June 1, 2019.
  • According to local tax regulation, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):
    Effective from June 1, 2019:
    Accommodation tax of JPY 100 is charged at the property per person per night for room rates JPY 7,000 and over and less than JPY 15,000.
    Accommodation tax of JPY 200 is charged at the property per person per night for room rates less than JPY 20,000.
    Accommodation tax of JPY 300 is charged at the property per person per night for room rates of JPY 20,000 and over.
  • From April 1, 2020, limousine buses will be available from Kansai Airport to Hotel New Otani Osaka at JPY 1600 per adult and JPY 800 per child. Only cash payment is acceptable.
    Please check the Kansai International Airport Limousine Official Website for tickets. Advance reservations are not accepted.
    Travel time from Kansai Airport to the hotel is approximately 80 minutes.
  • Children under 4 years can stay for free if using existing bed.
  • 日本語 アウトドアプール「JO・POOL」がオープンします。
    営業期間: 2023年7月15日(土)~9月18日(月)まで
    場 所: 4階 フィットネスクラブ
    時 間: 9:00 a.m.~17:00 p.m.(最終入場16:00 p.m.)。
    入場料: 有料 オフィシャルサイトでご確認ください。
    英語
    Come enjoy the outdoor pool " JO・POOL "
    Open through: July 15th - September 18th, 2023.
    Place: 4th floor Fitness Club " JO・POOL "
    Open Time: 9:00 a.m.- 5:00 p.m. (Last entry 4:00 p.m.)
    Admission fee : Check our official website
    The property reserves the right to reject service to guests who are inebriated or have tattoos.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until00:00
  • Check-out until12:00
Getting around
  • Airport transfer fee21800 JPY
  • Distance from city center2 km
  • Travel time to airport (minutes)50
Extras
  • Breakfast charge (unless included in room price)4600 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges3
  • Number of floors18
  • Number of restaurants11
  • Number of rooms 525
  • Room voltage100
  • Year property opened1986
  • Most recent renovation2019
Parking
  • Daily parking fee1200 JPY

Reviews of Hotel New Otani Osaka from real guests

Provided by verified guests of Agoda
8.6
Cleanliness9.0
Facilities8.5
Location8.4
Room comfort and quality8.8
Service9.1
Value for money8.4
High score for Osaka
Rating
9+ Exceptional (855)
8-9 Excellent (367)
7-8 Very Good (320)
6-7 Good (110)
<6 Below Expectation (119)
Time of the year
Mar - May (547)
Jun - Aug (403)
Sep - Nov (440)
Dec - Feb (381)

Show reviews that mention 

Showing 1,772 verified guest comments
12345
10.0
Exceptional
charlotte from Philippines
Couple
Superior Twin Non Smoking Town View
Stayed 3 nights in January 2023

Hotel new otani amazing hotel”

This hotel is super nice. The view the hotel is big clean and the staff are polite helpful and friendly. The room is also big the location is near the train.

Reviewed January 25, 2023

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10.0
Exceptional
Heeyun from South Korea
Solo traveler
Superior Double Non-Smoking Town View
Stayed 1 night in December 2022

Best experience to stay this hotel”

I would highly recommend this hotel! The hotel worker escorts me to the hotel room with carrying my heavy luggage! It was one of the nicest service of them. And this is premium hotel to have decent restaurants near the lobby, so convenient. Also, the best thing is its near the osaka castle area so you can reach there so easily. Starbucks is right across the bridge!

Reviewed December 10, 2022

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10.0
Exceptional
Dian from Indonesia
Couple
Deluxe Double Non Smoking Castle View
Stayed 1 night in November 2022

The one and only a hotel that have a room with The Castle’s view”

room 1522, was one a great part of this Hotel, when You wake up in the morbing, Youcan see the Castle in front of Your windows!

Reviewed November 21, 2022

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10.0
Exceptional
Hoshizaki from Japan
Solo traveler
Single Non-Smoking Town View
Stayed 1 night in May 2022

Wonderful service and friendly staff”

It was a great hotel with helpful staff. Very clean and it’s close to Osaka castle. I had an amazing time. Thank you!

Reviewed May 16, 2022

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10.0
Exceptional
Austin from Australia
Solo traveler
Run of The House Smoking
Stayed 7 nights in December 2019

Fantastic hotel, excellent location.”

Stayed for two weeks. Very clean and well maintained rooms, super friendly and helpful staff, brilliant facilities, excellent restaurants and bars. 10 min walk to Osaka Castle and 3 min walk to Osaka-Jo stadium. I would have no hesitation in recommending it to anyone and fully intend to stay there again on my next visit.

Reviewed January 14, 2020

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10.0
Exceptional
jaeha from South Korea
Couple
Superior Twin Non Smoking Castle View
Stayed 2 nights in November 2022

Everything was good....but”

Noises from next door made us keep awake till deep night. So I was wondering if I will reserve new Omani again.

Reviewed December 03, 2022

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9.6
Exceptional
Jane from Singapore
Family with young children
Superior Triple Non Smoking Town View
Stayed 2 nights in December 2022

Great Stay”

Strategically located, and within walking distance to the Osaka Castle. Breakfast at Satsuki Cafe (first floor) has a way better spread than the cafe at level 18. Nonetheless, you could see the Osaka Castle from level 18. Staff is friendly too!

Reviewed December 06, 2022

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10.0
Exceptional
SEYEON from Japan
Group
Superior Twin Non Smoking Castle View
Stayed 2 nights in July 2020

Great View and facilities”

Great Castle view, great location close to the castle. Breakfast was so nice. Swimming pool is little small but good and clean.

Reviewed February 04, 2021

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9.6
Exceptional
Yonhwa from South Korea
Solo traveler
Superior Triple Non Smoking Castle View
Stayed 2 nights in January 2020

Very kind and clean. Good views.”

Triple room is wide enough to share 3 people, and good castle view is very pleased to see every morning and night. All staffs are very kind and ready to help us. Facility is classic, a bit old feeling but very clean. The only bad thing is location, which is far from sightseeing spots, but metro is near by hotel, and at least Osaka castle is close enough to walk.

Reviewed January 30, 2020

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10.0
Exceptional
Andrew from United States
Couple
Deluxe Double Non Smoking Castle View
Stayed 2 nights in February 2020

Perfect location”

Great location with view of the castle. Wondering staff and service. Decent gym and good spa. Breakfast was outstanding.

Reviewed March 06, 2020

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8.8
Excellent
Christopher from Japan
Business traveler
Run of The House Single Use Non Smoking
Stayed 1 night in October 2020

Nice service”

The review is based on current COVID-19 situation, which means that the price was drastically reduced (less than a third of normal rates). Check in was easy, they were able to address me by my full name quickly and processed my check in really quickly. Polite and leaning towards warm. Bell boy accompanied me to room and was able to keep me updated with info I wanted (late check in, so wanted to know what my food options were). All staff in lobby were total professionals. Food at Satsuki was OK, maybe a little overpriced, but again could find no fault in the quality of restaurant service staff. Room is where attention is needed. Castle view = nice, cleanliness = good, but design belongs in 1990's. Some redecoration would be nice (this bit is not COVID related, because I would have said that had I stayed there in January!). Totally comfortable though, so just cosmetics. Check out was fast efficient and friendly. Ideal if you are working in Osaka Business Park.

Reviewed October 27, 2020

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8.4
Excellent
Robertson from Philippines
Family with young children
Family Suite Non Smoking Castle View
Stayed 3 nights in December 2022

Great Location with Friendly Service”

We got a family suite for 5 (2 adults and 3 kids) at New Otani. Suite was very spacious (especially for Japan). Very convenient to transport -- about 3 mins walk to the subway line, and 3 mins walk to the JR Osaka Loop line, making it easy to go to places like Universal Studios Japan or Shinsaibashi-suji (shopping street). The suite came with several nice add-ons (daily milk/coffee; free shoe shine; complimentary welcome drink; complimentary drink at the Sky Lounge).

Reviewed December 29, 2022

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9.6
Exceptional
David from Japan
Solo traveler
Run of The House Single Use Non Smoking
Stayed 1 night in February 2021

Had a wonderful stay”

Being so close to the Castle park was wonderful.

Reviewed February 13, 2021

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10.0
Exceptional
Takeshi from Japan
Solo traveler
Single Smoking Town View
Stayed 1 night in January 2022

Runner”

Good enough.

Reviewed February 02, 2022

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9.2
Exceptional
Gwyneth from Australia
Family with young children
Superior Double Non Smoking Castle View
Stayed 4 nights in June 2019

So honest and helpful!”

Left our passports and money in the safe when we headed back to Tokyo. Hotel staff were so helpful and kind to send everything over by speed mail because we needed to fly the next day—everything was intact, not a cent missing. Thank you Hotel New Otani Osaka!!

Reviewed January 03, 2020

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9.2
Exceptional
Thomas from Japan
Family with young children
Suite - Selected at Check-in Non Smoking
Stayed 2 nights in January 2021

In the thick of it”

Great for tourism and business too!!

Reviewed July 28, 2021

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7.6
Very good
Caitlin from Australia
Couple
Superior Twin Non Smoking Town View
Stayed 2 nights in November 2022

Nice hotel with super friendly staff”

Staff helped with bags and organised transfer to next hotel. Staff were very attentive and there were staff that spoke great English. Room service was good. Bathroom was ok, leak on drinking water tap and lots of space in room!

Reviewed November 21, 2022

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8.0
Excellent
Henry from Indonesia
Family with young children
Superior Double Non Smoking Castle View
Stayed 1 night in September 2019

New Otani is always a nice hotel”

Never disappointed

Reviewed January 31, 2020

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6.8
Good
Satsuki from Japan
Solo traveler
Single Non-Smoking Town View
Stayed 3 nights in July 2022

Good quality”

Staffs are nice and well trained. Lots of convenience stores around here. The only negative point is “GYM”. I need to spend extra money to use which is ridiculous.

Reviewed July 19, 2022

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6.8
Good
Tetsuo from Japan
Business traveler
Run of The House Single Use Non Smoking
Stayed 1 night in February 2020

I couldn't sleep well”

My room the number was 1352 which located next to the mechanical room and elevators. The noise, like a subway station, make me awaken all through the night even I wear earplugs.

Reviewed February 14, 2020

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