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8.6
Excellent
5,165 reviews
5,165 reviews
"I highly recommend this hotel, staff is amazing, hotel is very clean and location is perfect"
"The view the hotel is big clean and the staff are polite helpful and friendly."
"Hotel New Otani is in a perfect location for visiting Osaka Castle."
"Suite was very spacious (especially for Japan)."
"Breakfast buffet is okay."
8.4
Excellent
Location rating score
Hotel New Otani Osaka
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Osaka Castle & Kyobashi part of Osaka, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Dotonbori. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Hygiene Plus
Sparkling clean
290 meters to public transportation
Check-in [24-hour]
Airport transfer
Front desk [24-hour]
Airport transfer
Car park
Free Wi-Fi in all rooms!
Fitness center
Sauna
Luggage storage
Tennis court
9 travelers have booked today.
Value for money | 8.4 |
Distance to city center | 2 km |
Location rating | 8.4 |
Nearest airport | Osaka International Airport (ITM) |
Distance to airport | 13.7 km |
Does Hotel New Otani Osaka have bars on-site?
Experience your holiday retreat the finest way with a beverage in your hand at Hotel New Otani Osaka's bar accessible right in front of your doorstep for whenever you need a drink or two.
What procedures does Hotel New Otani Osaka take in terms of hygiene, safety, and cleanliness?
Hotel New Otani Osaka fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well prepared with body thermometer, temperature check for guests and staff, staff trained in safety protocol, and sterilizing equipment for further safety precautions and hygiene protocols.
How many floors does Hotel New Otani Osaka have?
Hotel New Otani Osaka has a total of 18 floors.
What is the verified guest review consensus about Hotel New Otani Osaka's Wi-Fi?
67.0% of our past customer reviews have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel New Otani Osaka down in the review section.
What is the average rating that verified Couples' have given to Hotel New Otani Osaka?
Past couple travelers that have stayed at this property have given Hotel New Otani Osaka an average rating of 8.7. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What restaurants are close by Hotel New Otani Osaka?
Hotel New Otani Osaka’s neighborhood is Osaka Castle & Kyobashi which comprises of popular restaurants such as Castle, Gram, and Toyo.
What time is check-in and check-out at Hotel New Otani Osaka?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.
Is breakfast offered at Hotel New Otani Osaka?
Wake up to a great buffet and continental breakfast at Hotel New Otani Osaka. Guests can enjoy breakfast offered with an additional charge of 4600 JPY for adults and 4600 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
10
"I highly recommend this hotel, staff is amazing, hotel is very clean and location is perfect"
Anna
|
April 26, 2023
10
"The view the hotel is big clean and the staff are polite helpful and friendly."
charlotte
|
January 25, 2023
10
"Hotel New Otani is in a perfect location for visiting Osaka Castle."
Karin
|
June 5, 2023
Hotel New Otani Osaka
Take a good wander and unveil the wonder of Osaka with a stay at Hotel New Otani Osaka. Explore the genuine Osaka that most travelers never see, with a stay at Hotel New Otani Osaka -- located only 3.7 km from Dotonbori.
At Hotel New Otani Osaka, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Osaka even more convenient.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Hotel New Otani Osaka thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel New Otani Osaka are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Hotel New Otani Osaka even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. Hotel New Otani Osaka also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.
Dining and things to do
Every day at Hotel New Otani Osaka begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Hotel New Otani Osaka goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, salon and sauna. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's tennis court.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.
Around the property
Hotel New Otani Osaka is the perfect spot to explore Osaka's fascinating cultural sights and attractions. Experience local culture through architecture at Osaka Castle located 200 m away.
Reasons to stay here
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 96% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 95% of the city's accommodation.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.
8.5
View
48 mentions
Housekeeping
35 mentions
Breakfast
25 mentions
Swimming Pool
17 mentions
8.4
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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290 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
Hotel new otani amazing hotel”
This hotel is super nice. The view the hotel is big clean and the staff are polite helpful and friendly. The room is also big the location is near the train.
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Best experience to stay this hotel”
I would highly recommend this hotel! The hotel worker escorts me to the hotel room with carrying my heavy luggage! It was one of the nicest service of them. And this is premium hotel to have decent restaurants near the lobby, so convenient. Also, the best thing is its near the osaka castle area so you can reach there so easily. Starbucks is right across the bridge!
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The one and only a hotel that have a room with The Castle’s view”
room 1522, was one a great part of this Hotel, when You wake up in the morbing, Youcan see the Castle in front of Your windows!
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Wonderful service and friendly staff”
It was a great hotel with helpful staff. Very clean and it’s close to Osaka castle. I had an amazing time. Thank you!
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Fantastic hotel, excellent location.”
Stayed for two weeks. Very clean and well maintained rooms, super friendly and helpful staff, brilliant facilities, excellent restaurants and bars. 10 min walk to Osaka Castle and 3 min walk to Osaka-Jo stadium. I would have no hesitation in recommending it to anyone and fully intend to stay there again on my next visit.
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Everything was good....but”
Noises from next door made us keep awake till deep night. So I was wondering if I will reserve new Omani again.
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Great Stay”
Strategically located, and within walking distance to the Osaka Castle. Breakfast at Satsuki Cafe (first floor) has a way better spread than the cafe at level 18. Nonetheless, you could see the Osaka Castle from level 18. Staff is friendly too!
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Great View and facilities”
Great Castle view, great location close to the castle. Breakfast was so nice. Swimming pool is little small but good and clean.
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Very kind and clean. Good views.”
Triple room is wide enough to share 3 people, and good castle view is very pleased to see every morning and night. All staffs are very kind and ready to help us. Facility is classic, a bit old feeling but very clean. The only bad thing is location, which is far from sightseeing spots, but metro is near by hotel, and at least Osaka castle is close enough to walk.
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Perfect location”
Great location with view of the castle. Wondering staff and service. Decent gym and good spa. Breakfast was outstanding.
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Nice service”
The review is based on current COVID-19 situation, which means that the price was drastically reduced (less than a third of normal rates). Check in was easy, they were able to address me by my full name quickly and processed my check in really quickly. Polite and leaning towards warm. Bell boy accompanied me to room and was able to keep me updated with info I wanted (late check in, so wanted to know what my food options were). All staff in lobby were total professionals. Food at Satsuki was OK, maybe a little overpriced, but again could find no fault in the quality of restaurant service staff. Room is where attention is needed. Castle view = nice, cleanliness = good, but design belongs in 1990's. Some redecoration would be nice (this bit is not COVID related, because I would have said that had I stayed there in January!). Totally comfortable though, so just cosmetics. Check out was fast efficient and friendly. Ideal if you are working in Osaka Business Park.
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Great Location with Friendly Service”
We got a family suite for 5 (2 adults and 3 kids) at New Otani. Suite was very spacious (especially for Japan). Very convenient to transport -- about 3 mins walk to the subway line, and 3 mins walk to the JR Osaka Loop line, making it easy to go to places like Universal Studios Japan or Shinsaibashi-suji (shopping street). The suite came with several nice add-ons (daily milk/coffee; free shoe shine; complimentary welcome drink; complimentary drink at the Sky Lounge).
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Had a wonderful stay”
Being so close to the Castle park was wonderful.
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Runner”
Good enough.
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So honest and helpful!”
Left our passports and money in the safe when we headed back to Tokyo. Hotel staff were so helpful and kind to send everything over by speed mail because we needed to fly the next day—everything was intact, not a cent missing. Thank you Hotel New Otani Osaka!!
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In the thick of it”
Great for tourism and business too!!
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Nice hotel with super friendly staff”
Staff helped with bags and organised transfer to next hotel. Staff were very attentive and there were staff that spoke great English. Room service was good. Bathroom was ok, leak on drinking water tap and lots of space in room!
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New Otani is always a nice hotel”
Never disappointed
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Good quality”
Staffs are nice and well trained. Lots of convenience stores around here. The only negative point is “GYM”. I need to spend extra money to use which is ridiculous.
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I couldn't sleep well”
My room the number was 1352 which located next to the mechanical room and elevators. The noise, like a subway station, make me awaken all through the night even I wear earplugs.
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