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Suite room, Mandarin Oriental Jakarta in Jakarta
Deluxe Room King - Bed, Mandarin Oriental Jakarta in Jakarta
Entrance, Mandarin Oriental Jakarta in Jakarta
Lobby, Mandarin Oriental Jakarta in Jakarta
Lobby, Mandarin Oriental Jakarta in Jakarta
Swimming pool [outdoor], Mandarin Oriental Jakarta in Jakarta
Swimming pool [outdoor], Mandarin Oriental Jakarta in Jakarta

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9.1

Exceptional

1,158 reviews

1,158 reviews

Housekeeping10
View9
Breakfast4
See map
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Selamat Datang Monument
100 m
Welcome Statue
110 m
Grand Indonesia Mall
310 m
Plaza Indonesia
340 m
Mini Space Shuttle Park
350 m
Popular landmarks
National Museum
2.2 km
Gambir Train Station Building
2.3 km
National Monument (MONAS)
2.4 km
Jakarta Cathedral
3.1 km
Museum Bank Indonesia
6.6 km
Closest landmarks
Embassy of the Kingdom of Belgium
60 m
Embassy of Royal Belgian
60 m
Embassy of United Kingdom
90 m
Embassy of Germany
130 m
Face Bar
220 m

Mandarin Oriental Jakarta

Jalan M.H. Thamrin PO Box 3392, Thamrin, Jakarta, Indonesia, 10310 - See map

Make your best journey to Jakarta with the promised standard of Indonesia Care, and enjoy car park free of charge. Strategically situated in Thamrin, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Jakarta

Check-in [24-hour]

Excellent room comfort & quality

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.9
Distance to city center3 km
Location rating9.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.4 km

Rooms available at Mandarin Oriental Jakarta

Exceptional
Room comfort & quality

9.5

Deluxe Club King Room
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Monument View Club Corner Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Corner Room Twin
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Monument View Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Club Corner Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Monument View Club Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Monument View Corner Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Monument View Corner Room Twin
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Is car parking available at Mandarin Oriental Jakarta?

Mandarin Oriental Jakarta has car park onsite free of charge for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What is the average travel time to the nearest airport from Mandarin Oriental Jakarta?

The average travel time to get from Mandarin Oriental Jakarta to the airport is 45 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

When was Mandarin Oriental Jakarta built?

Mandarin Oriental Jakarta was built in 1978.

At what time of the year is Mandarin Oriental Jakarta most popular?

Mandarin Oriental Jakarta's most popular month where verified guests travelers have stayed the most is in December.

In which languages can Mandarin Oriental Jakarta's staff members communicate?

Mandarin Oriental Jakarta can communicate in 3 languages and supports widely used languages such as English and Mandarin Chinese for travelers visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What is the verified guest review consensus about Mandarin Oriental Jakarta's view?

69.0% of our verified guest assessments have given an optimistic review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Mandarin Oriental Jakarta down in the review section.

What is the typical rating that past Solo travelers' have given to Mandarin Oriental Jakarta?

Verified solo travelers that have stayed at this property have given Mandarin Oriental Jakarta an average rating of 9.3. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to Mandarin Oriental Jakarta?

Verified families with older children that have stayed at this property have given Mandarin Oriental Jakarta an average rating of 9.4. You can look into more descriptive customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Mandarin Oriental Jakarta?

The nearest train, metro, or bus station is St. Pasar Minggu Railway Station, 10132.29 m away from Mandarin Oriental Jakarta.

What time is check-in and check-out at Mandarin Oriental Jakarta?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

What is the closest airport to Mandarin Oriental Jakarta?

The nearest airport to Mandarin Oriental Jakarta is Halim Perdanakusuma International Airport, 10.0 km away.

What people love about Mandarin Oriental Jakarta

  • 9.6

    Exceptional
    Staff 

    "Love everything about the hotel esp the spacioua and auper clean room, and also the staffs are ao helpful and friendly."

    Ferina

    |

    December 26, 2022

  • 10

    Exceptional
    Cleanliness

    "Everything was cleaned and well maintained."

    Ziqq

    |

    September 12, 2022

  • 10

    Exceptional
    Location

    "A very nice hotel located just a 10min walk to BNI city Station that links to the airport."

    Freddie

    |

    July 24, 2023

Overall rating:

9.1

Exceptional
1,158 reviews
Cleanliness
9.5
Facilities
9.0
Location
9.4
Read all reviews >
What travelers say they love:
Location nearby many offices both national and international
Yane from Indonesia
Business traveler
More about Mandarin Oriental Jakarta

More about Mandarin Oriental Jakarta

Luxury and Comfort at Mandarin Oriental Jakarta

Experience luxury and comfort at Mandarin Oriental Jakarta, a 5.0 star hotel located in the heart of Jakarta, Indonesia. The hotel offers a wide range of facilities to ensure a comfortable stay for all guests. Enjoy 24-hour room service, a coffee shop, bar, restaurant, and poolside bar. Stay connected with Wi-Fi in public areas and take advantage of the airport transfer and shuttle service. Relax in the outdoor pool, sauna, or spa, and stay fit in the fitness center. Other amenities include a nightclub, concierge, safety deposit boxes, and valet parking. The hotel also offers executive lounge access, express check-in/check-out, and daily housekeeping. Start your day with a delicious breakfast buffet or continental breakfast, and shop for souvenirs at the gift shop. With car park free of charge and taxi service available, Mandarin Oriental Jakarta has everything you need for a comfortable and enjoyable stay.

Luxurious Room Types at Mandarin Oriental Jakarta

Mandarin Oriental Jakarta offers a range of luxurious room types to suit every traveler's needs. Choose from the Deluxe Club Corner Room King, Deluxe Club King Room, Deluxe Corner Room King, Deluxe Corner Room Twin, Deluxe Room King, Deluxe Room Twin, Monument View Club Corner Room King, Monument View Club Room King, Monument View Corner Room King, Monument View Corner Room Twin, Monument View Room King, Oriental Suite Room, Urban Club Suite King, Urban Club Suite Monument View King, Urban Club Suite Monument View Twin, Urban Suite King, and Urban Suite Monument View King. Each room type is spacious, with 47 to 95 square meters of indulgent living space, and features either a king bed or twin beds for a comfortable night's sleep.

Exceptional Staff and Clean, Spacious Rooms

Mandarin Oriental Jakarta has received glowing reviews from its guests, who have praised the exceptional friendliness and helpfulness of the staff. The hotel's cleanliness and beautiful interior design have also been noted and appreciated. Guests have found the rooms to be very spacious, clean, and comfortable, with all the necessary amenities provided. The bathrooms have also been praised for their spaciousness and well-stocked supplies. Additionally, the hotel's exclusive and quiet atmosphere has been a plus for many guests. Overall, Mandarin Oriental Jakarta offers a great location, delicious food, and excellent accommodations, making it a top choice for travelers visiting Jakarta.

Experience Unmatched Comfort and Service at Mandarin Oriental Jakarta

Mandarin Oriental Jakarta is a hotel that truly lives up to its reputation. With an overall rating of 9.2, guests have consistently praised the hotel for its exceptional service and unmatched comfort. The staff performance rating of 9.4 is a testament to the hotel's commitment to providing guests with the best possible experience. The hotel's facilities, rated at 9.0, include a fitness center and outdoor pool, while the cleanliness rating of 9.5 reflects the hotel's attention to detail in maintaining a spotless environment. Guests have also raved about the hotel's location, with a rating of 9.4, which is conveniently located near shopping and dining options. While the food and dining rating of 8.6 may be slightly lower than other categories, guests still appreciate the quality and variety of cuisine offered. With an impressive value rating of 8.9, guests can enjoy all that Mandarin Oriental Jakarta has to offer without breaking the bank. Overall, guests have left glowing reviews of their stays at Mandarin Oriental Jakarta, making it a top choice for travelers seeking comfort, luxury, and exceptional service.

Show less

Amenities and facilities

Excellent
Facilities

9

Most talked about facilities

Housekeeping

11 mentions

Breakfast

7 mentions

Food & Dining

5 mentions

Internet

4 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Massage
  • Nightclub
  • Pool facilities
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Kids meal
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Baby amenities (upon request)
  • Baby cot (upon request)
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Concierge
  • Desk
  • Dressing room
  • Electric kettle
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [charges apply]
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site
Cinnamon
  • Menu: Buffet, A-la-carte
Lyon
  • Cuisine: French
  • Menu: Buffet
Li Feng
  • Cuisine: Chinese
  • Menu: Buffet

Location

Jalan M.H. Thamrin PO Box 3392, Thamrin, Jakarta, Indonesia, 10310
Exceptional
Location

9.4

Airports
  • Halim Perdanakusuma International Airport (HLP)
    10.4 km 32 min drive
  • Soekarno-Hatta International Airport (CGK)
    20.3 km 41 min drive
Public transportation
  • Bundaran HI
    440 m
  • Dukuh Atas
    560 m
Hospital or clinic
  • drg Sally Irawati
    550 m
Shopping
  • Grand Indonesia Mall
    310 m
Convenience store
  • Indomaret
    710 m 6 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Grand Indonesia Mall
    310 m
  • National Museum
    2.2 km
  • Gambir Train Station Building
    2.3 km
  • National Monument (MONAS)
    2.4 km
  • Jakarta Cathedral
    3.1 km
  • Museum Bank Indonesia
    6.6 km
  • Jakarta Old Town
    7.0 km
  • Ancol Dreamland
    8.1 km
  • Istiqlal Mosque
    12.1 km
  • Beautiful Indonesia in Miniature Park
    16.7 km
Nearby landmarks
  • Embassy of the Kingdom of Belgium
    60 m
  • Embassy of Royal Belgian
    60 m
  • Embassy of United Kingdom
    90 m
  • Selamat Datang Monument
    100 m
  • Welcome Statue
    110 m
  • Embassy of Germany
    130 m
  • Face Bar
    220 m
  • Embassy of Myanmar
    290 m
  • Grand Indonesia Mall
    310 m
  • Plaza Indonesia
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee868000 IDR
  • Distance from city center3 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)300000 IDR
The property
  • License Id / Local Tax ID/ Entity NameJaya mandarin agung
  • Number of bars/lounges2
  • Number of floors26
  • Number of restaurants3
  • Number of rooms 272
  • Room voltage240
  • Year property opened1978
  • Most recent renovation2009

Reviews of Mandarin Oriental Jakarta from real guests

Provided by verified guests of Agoda
9.1
Exceptional
Cleanliness9.5
Facilities9.0
Location9.4
Room comfort and quality9.5
Service9.4
Value for money8.9
High score for Jakarta
Rating
9+ Exceptional (174)
8-9 Excellent (39)
7-8 Very Good (29)
6-7 Good (4)
<6 Below Expectation (4)
Time of the year
Mar - May (52)
Jun - Aug (93)
Sep - Nov (56)
Dec - Feb (49)

Show reviews that mention 

Showing 250 verified guest comments
12345
10.0
Exceptional
Ziqq from Singapore
Business traveler
Deluxe Room King
Stayed 1 night in September 2022

Excellent staff, room and facilities!”

I have travelled a fair bit, and I must say, this has been the BEST experience I have ever had from a hotel stay. Staff were warm and helpful. I felt their genuineness and authenticity. You will fell well taken care off. From the very moment you stepped in, you will be cared for. They served me drinks while I was checking in. Gave me a late check-out (4pm?!) as they knew my flight was at 7pm. They left me thoughtful notes and extra bottled water in my room as they saw my bag of medicines, thinking I wasn't feeling too well. Gym facilities was great, so was the pool. Everything was cleaned and well maintained. Location wise, it was just one road crossing (5min) away from Grand Indonesia. A really huge shopping mall with all that you ever need. I am blown away with everything, and I look forward to my return in the future.

Reviewed September 13, 2022

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Dear Ziqq, Thank you for choosing our hotel as your home away from home. We truly believe that personalised service and paying attention to the smallest details are important and as such I am delighted that our team have gone the extra mile in ensuring that you had such a great stay. Please do let us know if there is anything we can do to make your next stay even more relaxing and memorable and in the meantime we look forward to welcoming you back very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded September 16, 2022
Mandarin Oriental Jakarta
10.0
Exceptional
Novita from Indonesia
Family with young children
Deluxe Corner Room King
Stayed 1 night in July 2022

Great staycation for family in Mandarin Oriental Hotel Jakarta”

We booked 3 rooms with different views for our family staycation. They were all stunning 😍. Though i spent many years living in jakarta and tangerang, but i’ve never taken my own kids walking around bunderan HI😅. And it was a very nice moment to remember for the whole family doing activities with our loved ones.. The hotel is superb, with big rooms for family, their cleanliness are extraordinary. I usually got very sensitive in dust, but i was surprised that i could sit in the floor and doing pray without sneezing. We could walk, run and doing other exercises inside and outside the hotel. Perhaps in the future, they can build larger swimming pools in one of their high floors. Their staffs were super duper friendly and helpful, and last but not least of course foods were excelent 😍. Mandarin Oriental Jakarta Hotel was also an excellent choice for family staycation with no need to compare🙏 when doing business there👍👍👍

Reviewed July 03, 2022

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Dear Novita, Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues has made your stay so special and memorable where you and your family felt well taken care of. We look forward to welcoming you back to the hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded July 15, 2022
Mandarin Oriental Jakarta
10.0
Exceptional
Jason from Singapore
Solo traveler
Deluxe Room King
Stayed 3 nights in November 2022

You get what you pay. And more. ”

The staff are fantastic that what sets them apart. The receptionist and morning breakfast egg station. They recognise you and call you by name and make the type of eggs you want. Huge room. Very comfortable beds.

Reviewed November 06, 2022

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Dear Jason, Thank you for your glowing review. We appreciate your recognition towards our team who have gone the extra mile to ensure your stay was a memorable one. Receiving positive guest recognition sincerely inspires the team to constantly work towards delivering excellence amidst unparalleled luxury. In the meantime, we look forward to welcoming you back to our hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded November 17, 2022
Mandarin Oriental Jakarta
10.0
Exceptional
Mohd from Malaysia
Solo traveler
Monument View Corner Room King
Stayed 3 nights in January 2023

Spectacular”

Stayed at this amazing hotel for 3 nights..everything was perfect! The staff especially Jonathan is very friendly. I will come again to this hotel! MO Jakarta, you guys did awesome job! 🫰

Reviewed January 26, 2023

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Dear Mohd, Thank you for your glowing review. We appreciate your recognition towards our team who have gone the extra mile to ensure your stay was a memorable one rest assured Jonathan will be informed of your very kind feedback. Receiving positive guest recognition sincerely inspires the team to constantly work towards delivering excellence amidst unparalleled luxury. In the meantime, we look forward to welcoming you back to our hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded February 09, 2023
Mandarin Oriental Jakarta
10.0
Exceptional
Surya from Indonesia
Couple
Deluxe Corner Room King
Stayed 1 night in September 2022

Friendly staff, comfy room, big room, and most importantly, affordable ”

Had a very pleasant stay. Our receptionist whose name is Jesslyn is kind enough to offer us complimentary drinks in the restaurant during our waiting time. Breakfast was great. lot of variation yo choose from (fried rice, fried kwetiauw, laksa, fried chicken, steam.fish, etc). Love the ambience in the restaurant. Friendly staff, comfy room, big room, and most importantly, affordable and worth it for that amount of money. We will definetly come back again in the future.

Reviewed September 22, 2022

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Dear Surya, Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues has made your stay so special and memorable. We look forward to welcoming you back to the hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded September 28, 2022
Mandarin Oriental Jakarta
9.2
Exceptional
Idyawati from Indonesia
Family with young children
Urban Suite Monument View King
Stayed 2 nights in November 2022

Nice hotel in the center of Jakarta”

This is our first time staying here and we’re surprised by the hospitality from the staffs. They treated the guests and the children warmly. The hotel location is really strategic facing the Bundaran HI. If you book the room with Bundaran view, you can just sit next to the window and enjoy the view from your room. It’s very near to shopping malls such as Grand Indonesia and Plaza Indonesia. The room is nice too. It’s not a new room but well maintained. For breakfast, there’s selection of international buffet at Cinnamon. Their Chinese restaurant (Li Feng) is really nice. And you can try their French restaurant (Lyon) too. They have some kids activities at the hotel too such as treasure hunt which kids can get a slice of cake at the end of the hunt. It’s simple but kids like it. What I notice during our stay is that the hospitality of the staffs came naturally and we can feel the sincerity behind their smile. So I will give credit to the hotel management that can provide the nice working environment for the staffs that make the staffs happy and comfortable while working and it makes a huge impact for the guests.

Reviewed November 27, 2022

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Dear Idyawati, Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues has made your stay so special and memorable. We look forward to welcoming you back to the hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded December 15, 2022
Mandarin Oriental Jakarta
10.0
Exceptional
Bagus from Indonesia
Family with teens
Urban Suite Monument View King
Stayed 1 night in January 2023

Amazing”

Absolutely amazing in every terms, especially the location of the hotel. The staff is friendly, the facilities are top notch, everything was great.

Reviewed January 22, 2023

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Dear Bagus, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager

Responded February 09, 2023
Mandarin Oriental Jakarta
9.6
Exceptional
Akhadi from Indonesia
Family with young children
Deluxe Corner Room King
Stayed 2 nights in May 2022

Awesome Hotel”

room type: deluxe with monument view a hotel with a strategic location, close to the busway station. this hotel has clean, spacious rooms and great views. All staff was friendly and helpfull on all sides especially in the restaurant part and room service where traveller was able to communicate via messaging service (whatsapp). And also this hotel have easy access to parking area. For breakfast food it is quite good, maybe it can be improved with the availability of ice cream. Things that need to be improved are the speed for checking in and the availability of rooms where you just get a room at 03pm

Reviewed May 07, 2022

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Dear Akhadi, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager

Responded August 11, 2022
Mandarin Oriental Jakarta
10.0
Exceptional
Ardiansyah from Indonesia
Family with young children
Deluxe Room King
Stayed 2 nights in December 2022

Best Experience”

Thank you for Our best experience at Jakarta with stay at Mandarin Oriental

Reviewed January 09, 2023

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Dear Ardiansyah, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager

Responded January 12, 2023
Mandarin Oriental Jakarta
10.0
Exceptional
Cynthia from Indonesia
Couple
Deluxe Corner Room King
Stayed 1 night in September 2022

Wed Anniv Trip”

The staffs are very helpful for this stay. They prepared nice things for my parents wedding anniversary! Glad to make a stay here with the friendly staffs and great room 🥰🥰

Reviewed September 11, 2022

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Dear Cynthia, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager

Responded September 16, 2022
Mandarin Oriental Jakarta
9.6
Exceptional
Ferina from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in December 2022

Exceptional”

Love everything about the hotel esp the spacioua and auper clean room, and also the staffs are ao helpful and friendly. If they have a bigger pool and kids playground, it would be perfect. Thank you so much

Reviewed December 26, 2022

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Dear Ferina, Thank you for choosing our hotel as your home away from home. We truly believe that personalised service and paying attention to the smallest details are important and as such I am delighted that our team have gone the extra mile in ensuring that you had such a great stay. Please do let us know if there is anything we can do to make your next stay even more relaxing and memorable and in the meantime we look forward to welcoming you back very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded January 02, 2023
Mandarin Oriental Jakarta
9.6
Exceptional
VALERIE from Singapore
Business traveler
Deluxe Corner Room King
Stayed 3 nights in September 2022

Feels like returning HOME”

Predictably great! Staying at the Mandarin Oriental is never disappointing; it always feels like returning HOME. The building/structure is quite dated but the interior is well-maintained and clean. The most unforgettable part of my stay was the service/hospitality. Thumbs up to everyone at the MOJ!

Reviewed October 03, 2022

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Dear Valerie, Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues has made your stay so special and memorable. We look forward to welcoming you back to the hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded October 07, 2022
Mandarin Oriental Jakarta
9.6
Exceptional
David from Indonesia
Family with young children
Deluxe Room King
Stayed 2 nights in December 2020

Overall a great stay, except for the parking lot”

I'm staying here with my children and my in laws. The rooms are great, the breakfast taste great though a bit crowded in the restaurant. The service generally are great. The health protocol are adhered. Some of the protocol I know of are, rooms are cleaned & disinfected, and won't be used by other guest for 24 hours, mask is a must, limitation of pool & gym usage for only 10 people per hour slot, breakfast is split into 3 different time slots. My biggest issue is only about the provided parking building. It is a separated building, with the only direct access to the hotel is through P6 floor (the rooftop of parking building). The problem is, there's no elevator in the parking building....In my case where I have to park in the P4, I have to drag my luggage to P6 or P1 through stairs or the car lane. You need to bring a driver with you if you don't want to carry your luggage through the parking building stairs.

Reviewed December 14, 2020

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10.0
Exceptional
Yuliia from Ukraine
Couple
Deluxe Room King
Stayed 2 nights in November 2022

Nice”

Good location. Spacious rooms . A lots of extras. Wish the breakfast have more variety. I recommend this hotel .

Reviewed November 11, 2022

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Dear Yuliia, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded November 17, 2022
Mandarin Oriental Jakarta
10.0
Exceptional
Yane from Indonesia
Business traveler
Deluxe Room King
Stayed 3 nights in January 2023

Best Place”

location nearby many offices both national and international

Reviewed February 01, 2023

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Dear Yane, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded February 09, 2023
Mandarin Oriental Jakarta
10.0
Exceptional
ranny from Indonesia
Couple
Monument View Corner Room Twin
Stayed 1 night in July 2022

Lovely choice!”

We booked monument view room, the room size was perfect , comfy bed, lovely view, staff are amazingly friendly! Overall experice is fantastic.. will definitely come again

Reviewed July 10, 2022

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Dear Ranny, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded July 15, 2022
Mandarin Oriental Jakarta
10.0
Exceptional
Felicia from Indonesia
Couple
Monument View Room King
Stayed 1 night in February 2022

Exceptional”

What I will always remember are the friendly, super helpful staffs! Another thing, the hotel is located very strategically, bonus the iconic monument view! Despite being located in one of the busiest parts of the city, the hotel can definitely your go to was quiet and relaxing.

Reviewed March 06, 2022

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Dear Felicia, Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues has made your stay so special and memorable. We look forward to welcoming you back to the hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager

Responded July 15, 2022
Mandarin Oriental Jakarta
9.2
Exceptional
James from Singapore
Family with young children
Deluxe Room Twin
Stayed 3 nights in November 2022

Amazing staff”

The service from the staff is what really stands out for this property. Sincere service from thr heart, if not, then amazing training to the staff! Great initiative in identifying guests needs. Rooms are spacious and love the bathroom that comes with a shower area, bathtub and vanity area. A closet spacious enough away from the beds and couch. Great work desk. And HDMI ports neatly located to connect to your personal devices. Screen mirroring possible on the tv to watch your favourite netflix/disney+... Amazing experience. Connectivity to the Grand Indonesia was a bit of a disappointment.

Reviewed December 01, 2022

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Dear James, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager

Responded December 15, 2022
Mandarin Oriental Jakarta
9.6
Exceptional
Richard from United Arab Emirates
Couple
Monument View Corner Room King
Stayed 3 nights in June 2022

Top hotel, top location.”

Everything you expect from a top hotel brand but done very well with care and attention to personal needs and maintenance. The best of city centre locations next to the fanciest malls and restaurants and then easy taxi or new transport system ride to city attractions. You can go cheaper but difficult to find better.

Reviewed June 15, 2022

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Dear Richard, Thank you for staying at Mandarin Oriental, Jakarta. We are delighted to read your fantastic review. Delivering legendary service from the heart is what we are known for and we are very happy to know that it is reflected during your stay. Apart from the service given by our colleagues, our location has become another plus point for our guest due to easy access to the nearest luxury shopping malls. Please do let us know if there is anything that we can do to make your next stay even more relaxing and memorable. We sincerely look forward to the pleasure of welcoming you back to the hotel again soon. With warm regards, Andy Andrew Abram General Manager

Responded June 15, 2022
Mandarin Oriental Jakarta
9.6
Exceptional
fariz from Malaysia
Couple
Deluxe Room King
Stayed 3 nights in June 2022

Great stay”

Everything was perfect except breakfast. Arrangement was not smooth. Asked to wait in our room when overpacked. No proper arrangement Breakfast spread was weak! Much to improve. Taste wise not too good. F&B director has to get involved to improve the overall setup and food choices

Reviewed June 28, 2022

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Dear Fariz, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. However, we are sorry that you had less than satisfactory breakfast experience. Your feedback is highly appreciated for our future improvement. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager

Responded July 15, 2022
Mandarin Oriental Jakarta
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