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Interior view, Mercure Hotel Hamburg City in Hamburg
Superior Hot Deal Queen Bed, Mercure Hotel Hamburg City in Hamburg
Exterior view, Mercure Hotel Hamburg City in Hamburg
Lobby, Mercure Hotel Hamburg City in Hamburg
Lobby, Mercure Hotel Hamburg City in Hamburg
Interior view, Mercure Hotel Hamburg City in Hamburg
Mercure Hotel Hamburg City

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8.0

Excellent

38 reviews

38 reviews

Breakfast1
See map
See map

7.6

Very good

Location rating score

Very good location - 720 meters from city center
Parking
Available
Popular landmarks
Speicherstadt
1.7 km
Townhall Hamburg
1.7 km
Miniatur Wunderland
1.9 km
Alster
2.2 km
Park Planten un Blomen
2.6 km
Closest landmarks
Mehr! Theater am Grossmarkt
300 m
Hammerbrook railway station
430 m
Schwabenplatz
450 m
Ibis
640 m
Hühnerposten events location
720 m

Mercure Hotel Hamburg City

Amsinckstr 53, Hammerbrook, Hamburg, Germany, 20097 - See map

Make your best journey to Hamburg with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Hammerbrook part of Hamburg, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Miniatur Wunderland. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

Highlights

Hygiene Plus

430 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Currency exchange

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Bicycle rental

Pets allowed

Car park

Sauna

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Hamburg every 8 minutes on Agoda.com
Value for money7.8
Distance to city center1.5 km
Location rating7.6
Nearest airportHamburg Airport (HAM)
Distance to airport9.7 km

Rooms available at Mercure Hotel Hamburg City

Very good
Room comfort & quality

7.7

Junior Suite with King Bed
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Superior Double with Sofa
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 sofa bed and 1 double bed
Enter dates to see prices
Privilege room with King-size bed
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Superior Room with 1 Double Bed
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin bed
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Privilege King Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Room Superior
...
    Enter dates to see prices
    Superior Room, 1 Double or 2 Single Beds
    ...
      Enter dates to see prices
      Superior Room With 1 Queen-Size Bed And Sofa Bed
      ...
      • 1 sofa bed and 1 double bed
      Enter dates to see prices
      JUNIOR SUITE Junior Suite with king-size bed and sofa bed, mini-bar ALL in
      ...
        Enter dates to see prices

        Frequently asked questions

        What sort of non-water sports and outdoor activities are accessible at Mercure Hotel Hamburg City?

        Mercure Hotel Hamburg City includes non-water sport and outdoor activities such as bicycle rental for you to take joy in.

        Is car parking available at Mercure Hotel Hamburg City?

        Mercure Hotel Hamburg City has car park onsite with charges applied for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

        What public parks are nearby Mercure Hotel Hamburg City?

        While lodging at Mercure Hotel Hamburg City, take joy in your early morning or evening wander at nearby park which include Sankt Georgs Kirchhof, Grünzug Borgfelder Straße, and Grüne Mitte Hohenfelde.

        What are the property's policies for children's bedding at Mercure Hotel Hamburg City?

        Mercure Hotel Hamburg City's policy concerning children's bedding considers guests age 16 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

        How many rooms does Mercure Hotel Hamburg City have?

        Mercure Hotel Hamburg City has a total of 186 rooms.

        What do guests love most about Mercure Hotel Hamburg City?

        Past visitors that stayed at Mercure Hotel Hamburg City have given this property a rating of 8.333 for its excellent cleanliness as the major highlight for their stay.

        What is the average rating that past Solo travelers' have given to Mercure Hotel Hamburg City?

        Verified solo travelers that have stayed at this property have given Mercure Hotel Hamburg City an average rating of 8.0. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

        What is the average rating that verified Business travelers' have given to Mercure Hotel Hamburg City?

        Past business travelers that have stayed at this property have given Mercure Hotel Hamburg City an average rating of 7.9. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

        What is the average rating that verified Families with young children have given to Mercure Hotel Hamburg City?

        Verified families with young children that have stayed at this property have given Mercure Hotel Hamburg City an average rating of 7.9. You can look up more comprehensive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

        What is the average rating that past Group travelers have given to Mercure Hotel Hamburg City?

        Past group travelers that have stayed at this property have given Mercure Hotel Hamburg City an average rating of 8.0. You can find more specific customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

        What famous natural sightseeing locations are near to Mercure Hotel Hamburg City?

        Mercure Hotel Hamburg City is situated within Hammerbrook, which makes it ideally close to natural scenery including Park Planten un Blomen.

        What people love about Mercure Hotel Hamburg City

        • 8.8

          Excellent
          Breakfast

          "The layout of the breakfast was excellent and the property even had a SPA & SAUNA in the basement which was so needed in the cooler weather there."

          Dheeraj

          |

          September 22, 2022

        • 8.8

          Excellent
          Staff 

          "The staff of the hotel is extremely helpful."

          Dheeraj

          |

          September 22, 2022

        • 8.8

          Excellent

          "Milena Torun was really warm and helpful to accomodate us."

          Dheeraj

          |

          September 22, 2022

        Overall rating:

        8

        Excellent
        38 reviews
        Cleanliness
        8.3
        Facilities
        8.1
        Location
        7.6
        Read all reviews >
        More about Mercure Hotel Hamburg City

        More about Mercure Hotel Hamburg City

        Experience Comfort and Convenience at Mercure Hotel Hamburg City

        Mercure Hotel Hamburg City is a 4.0 star hotel located in Hamburg, Germany that offers an array of facilities to ensure a comfortable and convenient stay. Guests can enjoy 24-hour room service, a coffee shop, bar, laundry service, restaurant, and safety deposit boxes. The hotel also offers tours and concierge services, as well as a fitness center, sauna, and spa for relaxation. Stay connected with Wi-Fi in public areas and enjoy the convenience of onsite car parking and a designated smoking area. Other amenities include free Wi-Fi in all rooms, express check-in/check-out, luggage storage, daily housekeeping, gift/souvenir shop, taxi service, ticket service, and a breakfast buffet for a great start to your day.

        Room Types at Mercure Hotel Hamburg City

        Mercure Hotel Hamburg City offers a variety of room types to suit guests' preferences. Choose from the Junior Suite with King Bed, Privilege King Room, Privilege Room with 1 Queen-Size Bed and Sofa Bed, Privilege Room with King-size bed, Superior Double with Sofa, Superior Room with 1 Queen-Size Bed and Sofa Bed, Superior Room with 1 Double Bed, or Superior Twin bed. Each room type is thoughtfully designed to ensure guests' comfort and satisfaction during their stay.

        Experience Exceptional Comfort and Service at Mercure Hotel Hamburg City

        Mercure Hotel Hamburg City in Hamburg, Germany has received high praise from its guests for its exceptional comfort and service. With an overall rating of 7.9, guests have raved about the hotel's top-notch facilities and cleanliness, as well as the friendly and attentive staff. The hotel's location has also received positive feedback, with guests appreciating its proximity to nearby attractions. While the food and dining rating may be lower, guests have still enjoyed their dining experiences at the hotel. For those looking for a comfortable and enjoyable stay in Hamburg, Mercure Hotel Hamburg City is the perfect choice.

        Show less

        Amenities and facilities

        Excellent
        Facilities

        8.1

        Languages spoken
        • English
        • French
        • German
        • Spanish
        Outdoor
        • Bicycles
        Accessibility
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Fitness center
        • Game room
        • Golf course [on-site]
        • Sauna
        • Spa
        • Spa/sauna
        • Ticket services
        • Tours
        Cleanliness and safety
        • Anti-viral cleaning products
        • Body thermometer
        • Breakfast in room
        • Breakfast takeaway service
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Doctor/nurse on call
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Hand sanitizer
        • Hotel room service app
        • Hot water linen and laundry washing
        • Hygiene certification
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Protective screens in common areas
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Shared stationery removed
        • Staff trained in safety protocol
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Alternative meal arrangement
        • Bar
        • Breakfast [buffet]
        • Coffee shop
        • Restaurants
        • Room service [24-hour]
        • Snack bar
        Services and conveniences
        • Air conditioning in public area
        • Concierge
        • Contactless check-in/out
        • Currency exchange
        • Daily housekeeping
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Food delivery
        • Gift/souvenir shop
        • Heating in public area
        • Laundry service
        • Lockers
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area
        • Terrace
        • Xerox/fax in business center
        For the kids
        • Family room
        • Kids meal
        Access
        • Allergy-free rooms
        • Buzzer/wireless intercom
        • CCTV in common areas
        • CCTV outside property
        • Check-in/out [express]
        • Check-in [24-hour]
        • Dog-friendly
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • pet bowls
        • Pet-friendly [charges apply]
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms
        • Soundproof rooms
        Getting around
        • Car park [charges apply]
        • Car park [on-site]
        • Car power charging station
        • Taxi service
        Sports equipment rental
        • Bicycle rental
        Available in all rooms
        • Air conditioning
        • Coffee/tea maker
        • Daily housekeeping
        • Desk
        • Free bottled water
        • Hair dryer
        • Individual air conditioning
        • In-room safe box
        • Ironing facilities
        • Mini bar
        • Private bathroom
        • Satellite/cable channels
        • Sofa
        • Soundproofing
        • Telephone
        • Toiletries
        • Wi-Fi [free]

        Food and dining

        Breakfast options
        • American
        • Buffet
        Restaurants on site
        Pier1163
        • Cuisine: International
        • Menu: Buffet

        Location

        Amsinckstr 53, Hammerbrook, Hamburg, Germany, 20097
        Very good
        Location

        7.6

        Airports
        • Hamburg Airport (HAM)
          9.7 km
        • Hamburg-Finkenwerder Airport (XFW)
          12.0 km
        Public transportation
        • Hammerbrook railway station
          430 m
        • ZOB Busbahnhof Bus Station
          850 m
        Hospital or clinic
        • Alexander Apotheke City Süd
          800 m
        Shopping
        • Hamburger Fischmarkt
          4.3 km
        Cash withdrawal
        • ATM
          300 m

        What's nearby

        Popular landmarks
        • Speicherstadt
          1.7 km
        • Townhall Hamburg
          1.7 km
        • Miniatur Wunderland
          1.9 km
        • Alster
          2.2 km
        • Park Planten un Blomen
          2.6 km
        • St. Michael's Church
          2.6 km
        • Harbor Piers
          3.0 km
        • Alter Elbtunnel
          3.4 km
        • Reeperbahn
          3.6 km
        • Tierpark Hagenbeck
          7.4 km
        Nearby landmarks
        • Mehr! Theater am Grossmarkt
          300 m
        • Hammerbrook railway station
          430 m
        • Schwabenplatz
          450 m
        • Ibis
          640 m
        • Hühnerposten events location
          720 m
        • Pima Health & Safety GmbH
          750 m
        • Neues Steintor
          750 m
        • HafenCity Universität Subway Station
          780 m
        • Deichtorhallen Buildings
          780 m
        • Alexander Apotheke City Süd
          800 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Children 0-15 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 16 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from15:00
        • Check-out until12:00
        Getting around
        • Distance from city center1.5 km
        • Travel time to airport (minutes)30
        Extras
        • Breakfast charge (unless included in room price)19 EUR
        The property
        • Non-smoking rooms/floorsYes
        • Number of bars/lounges1
        • Number of floors6
        • Number of restaurants1
        • Number of rooms 186
        • Room voltage220
        • Year property opened1991
        • Most recent renovation2005
        Parking
        • Daily parking fee15 EUR

        Property announcements

        Please note that breakfast is free for children ages 4 and under. Children ages 5-12 receive a 50 % discount on breakfast. An extra baby cot is available free of charge upon request.

        City tax will be charged directly at the property (per person per night). The amount may vary according to the price of the accommodation.

        Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

        In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

        The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

        Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

        Reviews of Mercure Hotel Hamburg City from real guests

        Provided by verified guests of Agoda
        8.0
        Excellent
        Cleanliness8.3
        Facilities8.1
        Location7.6
        Room comfort and quality7.7
        Service8.2
        Value for money7.8
        High score for Hamburg
        Rating
        9+ Exceptional (6)
        8-9 Excellent (2)
        7-8 Very Good (1)
        6-7 Good (5)
        <6 Below Expectation (3)
        Time of the year
        Mar - May (2)
        Jun - Aug (7)
        Sep - Nov (6)
        Dec - Feb (2)

        Show reviews that mention 

        Showing 17 verified guest comments
        9.2
        Exceptional
        Eugene from Singapore
        Couple
        Stayed 1 night in August 2016

        Business hotel purely”

        Got posted to this hotel for a business trip in Hamburg. 5 minutes walk to the train station. More suited for business trips than for pleasure but the breakfast buffet was amazing.

        Reviewed September 17, 2016

        See room deals

        6.4
        Good
        Maria from Denmark
        Family with young children
        Stayed 3 nights in January 2017

        Spacious, clean room, good enough location, some of the stuff were friendly ”

        Although it is a nice hotel, that that unfortunately really stayed in our mind was a couple of very unfriendly stuff at the breakfast serving.

        Reviewed January 25, 2017

        See room deals

        9.6
        Exceptional
        Joan from United Kingdom
        Family with teens
        Stayed 2 nights in July 2017

        Lovely hotel ”

        Very pleased

        Reviewed August 09, 2017

        See room deals

        5.0
        ANTHONY from Malta
        Business traveler
        Stayed 4 nights in January 2014

        bad, not confortable”

        location

        during my stay i noticed several item, which are not correct:- • bathroom o the light is covered by the hair dryer, which this is very dangerous, since especially during night, you can put your fingers in the whole plug o towels are too poor and need to be changed o growing missing from the bathroom shower area, which this is not hygiene at all. • mattress o mattress require to be change, since i woke up with terrible backache every morning

        Reviewed January 29, 2014

        See room deals

        8.8
        Excellent
        Dheeraj from Singapore
        Business traveler
        Junior Suite with King Bed
        Stayed 3 nights in September 2022

        A Fantastic Hotel”

        A well nestled hotel, walking distance from Hammerbrook (City Sud) metro. And just one stop away from Hauptbahnhof which is the Central station. The staff of the hotel is extremely helpful. Especially Ms. Milena Torun was really warm and helpful to accomodate us. And Jentsch provided us with all info we required of the area, since it was our first trip to Hamburg. The layout of the breakfast was excellent and the property even had a SPA & SAUNA in the basement which was so needed in the cooler weather there.

        Reviewed September 22, 2022

        See room deals

        6.7
        Good
        Ali from United Arab Emirates
        Family with young children
        Stayed 3 nights in August 2015

        Good staff ”

        Staff , parking , location
        Reviewed August 15, 2015

        See room deals

        5.6
        Ute from Germany
        Family with teens
        Superior Double with Sofa
        Stayed 2 nights in June 2023

        Schade”

        Für 5 Personen 2 Zimmer gebucht. Je 2 Nächte. Klimaanlage lief, aber kühlte das Zimmer nicht runter. Bei dem bezahlen ( eigentlich hohen Betrag) war kein Frühstück enthalten. ( auf Nachfrage 24 Euro pro Person und Nacht! Gibt es da goldene Eier???). Zimmerreinigung nur alle 2 Tage ist ja ok, aber nur knapp 1,5 Rollen Toilettenpapier und 2 !!! Hygienebeutel für 2 Frauen, find ich sehr wenig. Flüssigseifenspender leer!!! Wir kommen definitiv nicht wieder.

        Reviewed July 05, 2023

        See room deals

        8.8
        Excellent
        Ralf-Dieter from Germany
        Couple
        Stayed 1 night in April 2017

        Sehr freundlicher Empfang und Service! ”

        Nettes Entgegenkommen in Parkangelegenheiten!

        Reviewed April 13, 2017

        See room deals

        7.0
        Very good
        Marianne from Switzerland
        Couple
        Stayed 3 nights in October 2012

        Ansprechendes Hotel zum Zentrum weit zu Fuss”

        Schöne helle Zimmer, netter Service, Tiefgarage

        Das Hotel ist modern möbiliert und die Atmosphäre ist gut. Es liegt jedoch ein wenig abseits vom Zentrum. Ca. 20 Minuten zu Fuss oder 10 Minuten bis zur nächsten S Bahn. Frühstück wie überall zu teuer. Internet kostenlos in der Lobby. An einem Abend wurde gratis Nackenmassage angeboten. Gutes Preis - Leistungsverhältnis. Personal ist zuvorkommend.

        Reviewed October 07, 2012

        See room deals

        6.7
        Good
        TSUTOMU from Japan
        Family with young children
        Stayed 2 nights in July 2012

        朝食が美味しかった。”

        スタッフは感じがよかったです。

        朝食が美味しく、インターネット閲覧は無料(プリントアウトも無料)でしたが、ロケーションがいまいちのような気もしました。

        Reviewed July 30, 2012

        See room deals

        9.3
        Exceptional
        Nuththuwatt from Thailand
        Group
        Stayed 1 night in May 2012

        โรงแรมบริการดี สะอาด สะดวก สบาย”

        โรงแรม 4 ดาวขนาดกลาง ที่พร้อมทุกสิ่งนะ

        เป็นโรงแรมที่มีขนาดกลาง ในระดับ 4 ดาว ถือว่าเป็นที่พักที่น่าสนใจ มีเครื่องชงกาแฟ ที่ให้เราชงเองทุกห้องเลย เหมือนได้นั่งจิบสตาร์บัส ที่ห้องพัก มีน้ำแร่บริการในห้องพัก อยู่ริมแม่น้ำ เล็กๆที่สะอาด OK นะ

        Reviewed May 12, 2012

        See room deals

        9.2
        Exceptional
        KWANGMOON from South Korea
        Business traveler
        Superior Room with 1 Double Bed
        Stayed 4 nights in September 2018

        Exceptional”

        짧은시간 긴여운을 준 호텔

        Reviewed September 09, 2018

        See room deals

        9.3
        Exceptional
        YE from China
        Business traveler
        Stayed 2 nights in October 2013

        性价比非常高,地理位置优越”

        酒店有不错的地理位置,离汉堡主要的购物,观光区,只有十几分钟的步行路程。房间舒适,提供最新款的浓缩咖啡和茶水机器。前台服务态度可亲,随时提供出租叫车服务。酒店内有品质不错的餐厅。整体酒店的性价比非常好。
        Reviewed November 07, 2013

        See room deals

        8.0
        Excellent
        Alice from Sweden
        Family with young children
        Superior Double with Sofa
        Stayed 1 night in July 2023

        Nära o enkelt att få parkering ”

        De hade parkeringshus för 24euro

        Reviewed July 25, 2023

        See room deals

        6.0
        Stefan from Sweden
        Group
        Stayed 1 night in September 2017

        Dålig service”

        Bokade ett rum för 3 personer vilket fungerade bra förutom att vi endast fick två handdukar och två kaffekoppar med tillhörande kaffekapslar. Efter att vi sagt till om det så fick vi 3 handdukar och men inget kaffe. Personalen lovade att komma med det men det skedde aldrig.... Att frukosten kostar 20 euro per person är på tok för mycket.

        Reviewed September 12, 2017

        See room deals

        6.8
        Good
        Rolf from Germany
        Family with teens
        Stayed 3 nights in November 2016

        Bra Hotel”

        Bra Hotel, bra frukost, rummet ngt litet för 4 vuxna eller med 2 tonårsbarn. Annars prisvärt. P-garage ngt dyrt 15 eur / natt. Wifi mkt bra. Läget sådär (ligger i Kontorsområde) men det går buss utanför dörren vare kvart, max 10-15 min till Centralstation.

        Reviewed November 06, 2016

        See room deals

        10.0
        Exceptional
        Patrik from Sweden
        Group
        Stayed 1 night in July 2012

        Fint hotell med utmärkt läge!”

        Rent, snyggt, rymligt och makalös frukost!

        helt perfekt! rummet var rymligt och modernt. läget med tunnelbanan inom några minuters promenad gjorde det enkelt att förflytta sig mellan sevärdheterna!

        Reviewed August 30, 2012

        See room deals

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