![Swimming pool [outdoor], Mercure Jakarta Kota Hotel in Jakarta](http://pix10.agoda.net/hotelImages/113/1139/1139_16092522160046884167.jpg?ca=6&ce=1&s=1024x768&isSkia=true "Swimming pool [outdoor], Mercure Jakarta Kota Hotel in Jakarta")
![Swimming pool [outdoor], Mercure Jakarta Kota Hotel in Jakarta](http://pix10.agoda.net/hotelImages/113/1139/1139_16092522160046884166.jpg?ca=6&ce=1&s=1024x768&isSkia=true "Swimming pool [outdoor], Mercure Jakarta Kota Hotel in Jakarta")
This property is in high demand!
3 travelers have booked today.
Mercure Jakarta Kota Hotel
Jl. Hayam Wuruk 123, Gajah Mada, Jakarta, Indonesia, 11160 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Gajah Mada part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). This 4-star property features hot tub to make your stay more indulgent and memorable.
Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"
Facilities
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Hot tub
Swimming Pool
Front desk [24-hour]
Luggage storage
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/113/1139/1139_16092522100046884101.jpg?ca=6&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/113/1139/1139_16092522160046884167.jpg?ca=6&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/113/1139/1139_16092522160046884166.jpg?ca=6&ce=1&s=512x384)
Exceptional”
Kamar hotel bersih, size bednya besar, sesuai dech utk room family😃😃😃😃
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Dear Ms Rahmi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Teuku Rusiansyah - General Manager
Best in high floor”
Ternyata harus di type kamar yg elite klo mau yg best viewnya
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Dear Mr Hanif, Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager
Exceptional”
It feels good to live. But It's jyst that the breakfast options are less
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Dear Valued Guest, Thank you very much for sharing your feedback with us. We highly appreciate it as your feedback helps us to improve the performance of our hotel. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. However, I am glad that you had a good experience at our hotel in overall. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager
Exceptional”
Services were up to the standard all good
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Dear Mr Adrian, It is nice to know that you had a great experience during your stay. Please be sure that we will continue to give the best service and facilities in the future. Once again thank you and hope to see you again very soon. Sincerely, Teuku Rusiansyah - General Manager
good”
strategic and clean
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Dear Valued Guest, Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback. It is nice to know that you had a great experience during your stay. Please be sure that we will continue to give the best service and facilities in the future. Once again thank you and hope to see you again very soon. Sincerely, Teuku Rusiansyah - General Manager
Work Trip”
Area is easily accessible to malls, tourism attaction, food and other necessities. Hotel is value for money.
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Dear Mr Muhammad, Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback. We gratefully received the comment that you had a pleasant stay and I was motivated by your comment to keep the outstanding service in the future. Your encouraging comments will be relayed to the team. Once again thank you and looking forward to welcoming you again very soon. Sincerely, Teuku Rusiansyah - General Manager
Old hotel but still good”
Room cleanliness are good. Old hotel but still good. Every single thing in room are still in good condition. Staff are friendly. Recommended
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Dear Valued Guest, Thank you so much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback. We gratefully received the comment that you had a pleasant stay and I was motivated by your comment to keep the outstanding service in the future. Your encouraging comments will be relayed to the team. Once again thank you and looking forward to welcoming you again very soon. Sincerely, Teuku Rusiansyah - General Manager
good hotel”
kindly stuff
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Dear Mr Shigeo, Thank you very much for giving us a wonderful , I respectfully yours with sincere gratitude. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Your kind words have been conveyed to our team and they are glad they could be of assistance. We definitely hope to welcome you again soon at Mercure Jakarta Kota. Sincerely, Teuku Rusiansyah - General Manager
Good”
Everything is going well here
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Dear Ms Vivi, Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Teuku Rusiansyah - General Manager
Room and location”
Old yet spacious hotel, located in city center and very near to mangga besar where you can do some culinary feast.. 👍
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Dear Valued Guest, Thank you very much for a good comment on us! I am happy to know that our Hotel location has benefited you. We definitely hope to welcome you again soon! Sincerely, Teuku Rusiansyah - General Manager
AWESOME!! Just regrout the shower tiles”
The location and staff and facilities are excellent. The gym was the best part of the hotel, for me. Sauna, Steam room, pool, jacuzzi alliwed me to enjoy. Shower and tubs need to be rerouted and new silicone added as the mold is already peering through. Watch out for the key card reset scam. I had to get key cards reset because I extended my stay. I went up and down three times because they didnt work. A floor manager then escorted me and suddenly it worked. He stayed in room after opening as if he were expecting a tip. Why should anyone get a tip after going back and forth to the lobby three times?
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Property good but Disappointing serviced”
Overall the room is spacious & clean. But we choose double bed and get twin bed. It feels not comfort when you sleep on it. Oh ya, There is no bellboy so we have to bring our stuff by self. And the food taste below expectation. Omelet & sausage already cold so i have to request to cook it again. The most important thing is We didnt get information that the property is for self-isolation, and we can't use the facilities (swimming pool, spa) due to covid-19 restiction rules. Property should inform customer about this important issue!
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Dear Valued Guest, Thank you for taking your time to share your thought about us following your recent visit. It is with regrets that the our hotel did not meet to your expectation. Please accept my sincere apologies for the inconvenience this have caused you.Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Thank you again for sharing your experience, and we hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager
Good hotel in strategic place”
Good hotel. large room, but quite old
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Dear Mr Lusen, Thank you for taking your time to share your thought about us at Agoda page following your recent visit. It is with regrets that our hotel did not meet your expectation. Please allow me to mention that our hotel open since 1997, but we still continuously maintain our hotel step by step to renew our hotel. However, we always ensure to provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, we are looking forward to having the pleasure and opportunity to welcoming you back at Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one Sincerely, Teuku Rusiansyah - General Manager
Top floor are not open. Open only up to level 11”
Old hotel that require upgrading in terms or carpet and bathtub. Maybe the lower floors. Sky lift no operating maybe due to lack of bookings. Huge room. Simple ample breakfast for business traveller.
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Dear Valued Guest, Thank you for taking your time to tell us about your experience at Mercure Jakarta Kota. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know. We hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager
Need serious fix on the clean hot water and breakfast service”
+ good bed with big room + Have bath tub + City view with window - hot water tap produce brownish water (not clear clean), I even take picture of it just to compare with the cold water tap - breakfast area too small, take some time just to fond "chair" - breakfast food only 5-6 items (not many variant), food refilling
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Dear Valued Guest, Thank you for having stayed with Mercure Jakarta Kota and taking the time to write your feedback. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know. We hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager
Old hotel”
The staffs are great the hotel was not. Old style hotel, the pool is small and not clean, the gym is not open. The breakfast is okay
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Dear Ms Shafira, Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know. Once again, thank you for your feedback . We hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager
Very good”
Enough is enough
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Dear Valued Guest, Thank you for taking your time to share your experience during your stay at Mercure Jakarta Kota. We are delighted to learn that you enjoyed your stay with us. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager
Not worth of the price ”
How can you take a shower in bath up there is no proper shower and the toilet is leaking.
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Dear Valued Guest, Thank you for taking your value time to share your feedback which will help us to provide the better facilities and services. We do apologize for the unpleasant experience you had during your stay with us. We have shared this issue to our team and now we are working on improving our facilities and services with more controlling to avoid this situation happen again in the future. Again, please accept our sincere apologize for the inconvenience caused and most of all thank you for bringing this information to our attention and giving us opportunity to improve. We look forward to the possibility to welcome you as our guest again in the near future Sincerely, Teuku Rusiansyah - General Manager
Great location”
We stayed here twice for the location. But unfortunately the bathroom smelled of urine each time. The towels were old and stained. Staff were helpful. Food was so so.
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Dear Valued Guest, Thank you for choosing Mercure Jakarta Kota to accommodate your stay during your visit to Jakarta. I sincerely appreciate you taking the time and effort to inform us of your recent experiences. In reference to your comment, I very much regret the inconvenience happened to you. It would be my greatest pleasure to share your comments with our team and will follow up your concern to prevent the same thing will not happen again in the future. Please rest assured, we will monitor your concern and if necessary re-evaluate it. It is through feedback such as yours that we are able to improve the quality of our services to better meet the needs of our guests. We are looking forward to having the pleasure and opportunity of welcoming you back to Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one, which is always our aim and goal. Sincerely, Teuku Rusiansyah - General Manager
Good”
Asking non smoking room, but at the end get smoking room. Cleanliness : Ants surrounding room & toilet.
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Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Kota. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager