Deluxe Room - Bathroom, Nairobi Serena Hotel in Nairobi
Exterior view, Nairobi Serena Hotel in Nairobi
View, Nairobi Serena Hotel in Nairobi
Restaurant, Nairobi Serena Hotel in Nairobi
Lobby, Nairobi Serena Hotel in Nairobi
Swimming pool, Nairobi Serena Hotel in Nairobi
Lobby, Nairobi Serena Hotel in Nairobi

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446 reviews

446 reviews

Cleanliness 9.2
Service 8.9
Facilities 8.7
Location 8.4
Room comfort and quality 8.0
Value for money 7.7
See map


Location rating score

Excellent location
Popular landmarks
Kenyetta Conference Centre
1.0 km
American Embassy Memorial Garden
1.4 km
Nairobi National Museum
1.5 km
Karura Forest
5.0 km
The Village Market
5.9 km
Closest landmarks
NSSF Parking Lot
380 m
Nairobi Gallery
420 m
Haltons Pharmacy
430 m
Regency Palms Casino
430 m
Gilead Medical Centre
430 m

Nairobi Serena Hotel

Kenyatta Avenue, Kilimani, Nairobi, Kenya - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Kilimani part of Nairobi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Nairobi National Park. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.


Hygiene Plus

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer


Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]


Free Wi-Fi in all rooms!

Check-in/out [express]

Value for money7.7
Distance to city center1.0 Km
Location rating8.4
Nearest airportWilson Airport (WIL)
Distance to airport3.8 km

Rooms available at Nairobi Serena Hotel

Very good
Room comfort & quality


Superior Room
  • Room size: 29 m²/312 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Executive Suite
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Business Suite
  • Room size: 58 m²/624 ft²
  • Garden view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Deluxe Room
  • Room size: 28 m²/301 ft²
  • Park view
  • 1 queen bed
Enter dates to see prices
King Room
  • Room size: 26 m²/280 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Club Room
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Junior Studio Suite
  • Room size: 51 m²/549 ft²
  • Shower
Enter dates to see prices
Double Double Deluxe
  • Shower
  • 1 double bed
Enter dates to see prices
State Suite
  • Room size: 225 m²/2422 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Single Room
  • Balcony/terrace
  • Shower
  • 1 single bed or 1 double be...
Enter dates to see prices

Frequently asked questions

Does Nairobi Serena Hotel have bars on-site?

Experience your trip the best way yet with Nairobi Serena Hotel's bar and poolside bar readily available right in front of your doorstep for when you need a drink or two.

Does Nairobi Serena Hotel offer spa services?

You can enjoy your stay at Nairobi Serena Hotel even more by benefiting from the property's accessible spa services that are offered for all its valuable guests to make your evening far better.

Does Nairobi Serena Hotel offer laundry services?

Yes! Nairobi Serena Hotel includes laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

What points of interest are near by Nairobi Serena Hotel that are in walking range?

While residing at Nairobi Serena Hotel, kick start your holiday by visiting the nearest destinations that are within walking distance to the property which include Nairobi Gallery, Regency Palms Casino, and Tropical Winds.

What are the property's policies for children's bedding at Nairobi Serena Hotel?

Nairobi Serena Hotel's policy regarding children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

When was Nairobi Serena Hotel built?

Nairobi Serena Hotel was built in 1975.

How many floors does Nairobi Serena Hotel have?

Nairobi Serena Hotel has a total of 7 floors.

How many rooms does Nairobi Serena Hotel have?

Nairobi Serena Hotel has a total of 183 rooms.

What is the typical rating that past Families with young children have given to Nairobi Serena Hotel?

Past families with young children that have stayed at this property have given Nairobi Serena Hotel an average rating of 9.0. You can look up more comprehensive customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

What popular natural sightseeing destinations are near to Nairobi Serena Hotel?

Nairobi Serena Hotel is located within Kilimani, which makes it effortlessly close to natural scenery including Karura Forest and Nairobi National Park.

What is the closest airport to Nairobi Serena Hotel?

The closest airport to Nairobi Serena Hotel is Jomo Kenyatta International Airport, 13.0 km away.

What people love about Nairobi Serena Hotel

  • 10


    "The rooms are comfortable and very clean, food is exceptional."



    October 6, 2020

  • 10


    "Overall the hotel is a 5 star and deserves its position at the top."



    October 6, 2020

  • 10


    "The first thing that jumps out are the staff, professional friendly and willing to help your every need."



    October 6, 2020

Property ranking|Compared to 1,251 Nairobi properties
Service score
Cleanliness score
Room comfort score
Couples review score
Better than
of Nairobi properties
Better than
of Nairobi properties
Better than
of Nairobi properties
Better than
of Nairobi properties
More about Nairobi Serena Hotel

More about Nairobi Serena Hotel

Experience Luxury and Comfort at Nairobi Serena Hotel

Welcome to Nairobi Serena Hotel, a prestigious 5-star hotel nestled in the vibrant city of Nairobi, Kenya. With its prime location and impeccable service, this hotel offers an unforgettable experience for both business and leisure travelers. Built in 1975 and last renovated in 2004, Nairobi Serena Hotel combines modern elegance with a touch of traditional African charm. Boasting 183 beautifully appointed rooms, guests can expect a luxurious and comfortable stay. Each room is tastefully decorated, featuring contemporary amenities and stunning views of the city or the hotel's lush gardens. Check-in time at Nairobi Serena Hotel begins at 12:00 PM, allowing guests to settle in and start their stay at their own pace. The hotel's convenient proximity to the airport, only a 30-minute drive away, ensures a seamless arrival and departure experience. For those looking to explore the city, the hotel is ideally situated just 1.0 km from the bustling city center, making it a perfect base for sightseeing and shopping adventures. Families traveling with children will find Nairobi Serena Hotel to be a welcoming haven. The hotel's child policy allows children between the ages of 5 to 12 to stay free of charge, ensuring a stress-free and enjoyable stay for the whole family. With a range of child-friendly facilities and activities, parents can relax knowing that their little ones are well taken care of. Check-out time at Nairobi Serena Hotel is until 11:00 AM, giving guests ample time to savor their last moments in this exquisite hotel. Whether you're here for business or pleasure, Nairobi Serena Hotel promises a memorable stay, combining world-class hospitality, luxurious accommodations, and a convenient location in the heart of Nairobi.

Unwind and Indulge at Nairobi Serena Hotel's Premier Entertainment Facilities

Nairobi Serena Hotel offers a plethora of entertainment facilities that are sure to elevate your stay to new heights of relaxation and indulgence. Step into a world of luxury and pampering at the hotel's spa, where skilled therapists await to provide you with rejuvenating massages and treatments. Unwind in the hot tub or sauna, melting away any stress or tension that may have accumulated. For those seeking a more invigorating experience, the steam room offers a refreshing escape. Indulge in a shopping spree at the hotel's exclusive shops, where you can find unique souvenirs and gifts to commemorate your stay in Nairobi. The bar is the perfect spot to enjoy a refreshing drink or sip on a carefully crafted cocktail, while taking in the vibrant atmosphere. If you're in need of a little self-care, the salon is at your service, offering a range of beauty treatments to leave you feeling pampered and polished. Nairobi Serena Hotel's entertainment facilities also extend to the outdoors, with a beautifully manicured garden providing a serene oasis in the heart of the city. Take a leisurely stroll amidst the lush greenery, or find a quiet spot to relax and soak up the tranquil ambiance. With its array of entertainment options, Nairobi Serena Hotel ensures that every moment of your stay is filled with pleasure and relaxation.

Unwind and Stay Active at Nairobi Serena Hotel's Sports Facilities

Nairobi Serena Hotel offers an array of top-notch sports facilities that cater to both relaxation and fitness enthusiasts. Dive into ultimate relaxation at the hotel's indoor pool, where you can take a refreshing swim or simply unwind by the water's edge. For those who prefer outdoor swimming, the hotel also boasts a spacious outdoor pool, perfect for soaking up the African sun while enjoying a refreshing dip. Golf enthusiasts will be delighted to discover that Nairobi Serena Hotel features an on-site golf course. Whether you are a seasoned golfer or a beginner, this meticulously designed course offers a challenging yet enjoyable experience for players of all skill levels. After a round of golf, head over to the poolside bar, where you can savor a refreshing beverage while admiring the stunning views of the surrounding landscape. If staying active is a priority, the hotel's fitness center is equipped with state-of-the-art equipment, allowing you to maintain your workout routine even while traveling. From cardio machines to free weights, you'll find everything you need for a fulfilling workout session. Additionally, Nairobi Serena Hotel also offers a mini golf course, perfect for a fun-filled activity with friends or family. Whether you're seeking relaxation or looking to stay active, Nairobi Serena Hotel's sports facilities provide the perfect setting to unwind and enjoy your stay in Nairobi, Kenya.

Convenience Facilities at Nairobi Serena Hotel

Nairobi Serena Hotel offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, you can indulge in delicious meals or snacks at any time of the day, right in the comfort of your room. The hotel also provides laundry service and dry cleaning facilities, allowing you to keep your clothes fresh and clean throughout your stay. For added convenience, Nairobi Serena Hotel offers express check-in/check-out services, ensuring a seamless and efficient arrival and departure process. The hotel also provides luggage storage facilities, so you can securely store your belongings while you explore the vibrant city of Nairobi. Additionally, Nairobi Serena Hotel offers complimentary Wi-Fi in all rooms and public areas, allowing you to stay connected with friends, family, or work. The hotel also features safety deposit boxes, concierge services, and daily housekeeping to ensure your safety, comfort, and a well-maintained environment. Lastly, for those who prefer to smoke, there is a designated smoking area available. With these convenience facilities, Nairobi Serena Hotel aims to provide a truly convenient and enjoyable experience for all its guests.

Convenient Transport Facilities at Nairobi Serena Hotel

Nairobi Serena Hotel offers a range of convenient transport facilities to ensure a seamless and hassle-free stay for its guests. The hotel provides airport transfer services, making it easy for travelers to reach their destination upon arrival. Whether you're arriving or departing, the hotel's professional and reliable staff will ensure a smooth and comfortable journey. For those looking to explore the vibrant city of Nairobi, the hotel offers tours and ticket services. Whether you want to visit the iconic Nairobi National Park, the bustling Maasai Market, or the historic Karen Blixen Museum, the hotel's knowledgeable concierge team will assist you in planning your itinerary and arranging transportation. Additionally, Nairobi Serena Hotel offers valet parking and a car park onsite, providing guests with convenient parking options. Whether you're traveling by car or renting one during your stay, you can rest assured that your vehicle will be safely parked. The hotel also offers a shuttle service, allowing guests to easily access nearby attractions and landmarks. With these transport facilities, Nairobi Serena Hotel ensures that guests can explore the city with ease and convenience.

Luxurious Room Facilities at Nairobi Serena Hotel

Indulge in the ultimate comfort and luxury at Nairobi Serena Hotel with its exceptional room facilities. Each room is equipped with state-of-the-art amenities to ensure a memorable stay. Step into your room and be greeted by a refreshing blast of cool air, thanks to the efficient air conditioning system. This feature guarantees a comfortable temperature throughout your stay, regardless of the weather outside. Get ready for a night out in Nairobi with the convenience of a hair dryer provided in your room. Say goodbye to wet hair and hello to perfectly styled locks as you prepare for your evening adventures. Entertainment is never a problem at Nairobi Serena Hotel. Sit back and relax in front of the television, which offers a wide range of channels to choose from. Whether you're in the mood for catching up on the latest news or enjoying a movie night in, the satellite/cable TV has got you covered. Quench your thirst with a refreshing drink from the mini bar, conveniently stocked with a variety of beverages. Enjoy a cold soda or indulge in a glass of wine as you unwind after a long day of exploring Nairobi. For those seeking a cozy and intimate atmosphere, select rooms at Nairobi Serena Hotel feature a fireplace. Curl up with a good book or simply enjoy the warmth and ambiance of a crackling fire, creating a truly enchanting experience. Experience the epitome of comfort and luxury at Nairobi Serena Hotel, where every detail has been carefully curated to ensure a delightful stay for all guests.

Indulge in Culinary Delights at Nairobi Serena Hotel

At Nairobi Serena Hotel, dining is an experience that goes beyond mere sustenance. With a range of dining facilities to cater to every palate, guests are spoiled for choice. Start your day with a sumptuous breakfast buffet at our restaurant, where a variety of continental dishes await. For those who prefer a quick bite or a caffeine fix, our coffee shop is the perfect spot. Enjoy a freshly brewed cup of coffee or tea, paired with a selection of delicious pastries and snacks. When it comes to dining options, Nairobi Serena Hotel leaves no stone unturned. With 24-hour room service, guests can indulge in delectable meals from the comfort of their own rooms. Our dedicated team of chefs ensures that each dish is prepared with the utmost care, using only the freshest ingredients. With daily housekeeping, you can rest assured that your dining area will always be clean and ready for your next meal. Whether you're in the mood for a leisurely dinner or a midnight snack, Nairobi Serena Hotel has got you covered.

Luxurious and Comfortable Rooms at Nairobi Serena Hotel

At Nairobi Serena Hotel, you can expect a truly exceptional stay with our range of luxurious and comfortable rooms. Choose from our Deluxe Room, offering 28 square meters of space with a cozy Queen Bed, or our Superior Room, providing 29 square meters of elegance with a spacious King Bed. Booking these rooms on Agoda ensures that you not only get the best prices, but also enjoy a hassle-free experience. With Agoda's user-friendly platform, you can easily browse and compare different room options, select your preferred dates, and secure your reservation in just a few clicks. Experience the utmost convenience and peace of mind when booking your stay at Nairobi Serena Hotel through Agoda.

Discover the Vibrant Neighborhood of Kilimani in Nairobi

Welcome to Kilimani, a vibrant and cosmopolitan neighborhood located in the heart of Nairobi, Kenya. Known for its lively atmosphere, trendy restaurants, and bustling nightlife, Kilimani is the perfect destination for travelers seeking a mix of urban excitement and cultural experiences. As you explore Kilimani, you will be surrounded by a diverse array of dining options, ranging from local street food stalls to upscale international restaurants. Indulge in traditional Kenyan cuisine or savor flavors from around the world, all within walking distance from Nairobi Serena Hotel. After a delicious meal, take a stroll through the neighborhood's streets and discover unique boutiques, art galleries, and vibrant markets. In the evenings, Kilimani comes alive with a vibrant nightlife scene. Enjoy live music performances, dance the night away at trendy clubs, or relax with a cocktail at one of the many stylish bars. Whether you're a foodie, a shopaholic, or a nightlife enthusiast, Kilimani offers something for everyone. When you stay at Nairobi Serena Hotel, you'll have easy access to all that Kilimani has to offer. Immerse yourself in the energy and charm of this dynamic neighborhood, and create unforgettable memories during your stay in Nairobi.

Traveling to Nairobi Serena Hotel: A Convenient Journey from the Airport

Nairobi Serena Hotel, nestled in the vibrant Kilimani neighborhood of Nairobi, Kenya, offers a luxurious and comfortable stay for both business and leisure travelers. Getting to this elegant hotel from the nearest airports is a breeze, ensuring a seamless start to your stay in Nairobi. If you are arriving at Jomo Kenyatta International Airport, located approximately 18 kilometers away from Nairobi Serena Hotel, you have several transportation options. The most convenient and hassle-free way is to book a taxi or arrange a private transfer through the hotel. This ensures a smooth and comfortable journey, with a professional driver waiting for you at the airport to whisk you away to the hotel. For those looking for a more budget-friendly option, you can take a taxi or a rideshare service from the airport. It is advisable to use reputable taxi companies or ride-hailing apps to ensure safety and reliability. Alternatively, public transportation is also available, with buses and minibusses operating from the airport to various locations in Nairobi. However, this option may be less convenient if you have heavy luggage or prefer a direct route. If you are arriving at Wilson Airport, which is located within Nairobi city limits and primarily serves domestic flights, the distance to Nairobi Serena Hotel is even shorter. It is approximately 5 kilometers away, making it a quick and easy journey. Taxis and rideshare services are readily available at the airport, providing a convenient and efficient way to reach the hotel. Whichever airport you arrive at, Nairobi Serena Hotel offers a warm welcome and a haven of luxury amidst the bustling city. With its elegant rooms, world-class amenities, and impeccable service, this hotel is the perfect choice for a memorable stay in Nairobi.

Discover Nairobi Serena Hotel's Surrounding Landmarks

Nairobi Serena Hotel is nestled in the vibrant city of Nairobi, Kenya, offering a convenient location near several landmarks and attractions. Just a short distance away, you'll find a range of facilities and services to enhance your stay. For those in need of dental care, Family Dentistry Nairobi is located nearby, ensuring easy access to professional services. If you're looking to relax and unwind, the Methodist Guest House Swimming Pool is a fantastic option, providing a refreshing oasis in the heart of the city. Convenience is key, and the Rosegate Pharmacy and Yaya Chemists Limited are both within reach, offering a wide range of pharmaceutical products and essentials. For any medical needs, Jamko Health Clinic and Better Living Hospital Car Park are close by, providing peace of mind during your stay. Additionally, if you're in the mood for some retail therapy or dining options, the hotel's location offers easy access to the bustling city center, where you can explore the vibrant streets and indulge in local cuisine. With a variety of landmarks and attractions nearby, Nairobi Serena Hotel ensures a memorable stay filled with convenience and exploration.

A Culinary Delight in Nairobi

Nairobi Serena Hotel is surrounded by a plethora of dining options that are sure to satisfy every palate. From authentic Italian cuisine at Pomodoro and Osteria del Chianti to delectable continental dishes at Sierra Brasserie and Langi Langi Restaurant & Bar, guests can indulge in a variety of international flavors. For those craving local delicacies, Yejoka Garden and Habesha offer traditional Kenyan dishes that are bursting with flavor. Slims and Ngong Hills Hotel provide a unique dining experience with their fusion of international and African cuisines. Cake Hut Ltd and Buffet Park are perfect for those looking for quick bites or a buffet-style feast. With such a diverse range of restaurants nearby, guests at Nairobi Serena Hotel are in for a culinary adventure like no other.

Shop 'til you drop at Nairobi Serena Hotel's surrounding shopping landmarks

Located in the heart of Nairobi, Nairobi Serena Hotel offers easy access to a variety of shopping landmarks. Just a short distance away, you'll find The Junction Mall, a bustling shopping center that boasts a wide range of stores, restaurants, and entertainment options. Whether you're looking for the latest fashion trends, electronics, or a place to grab a bite to eat, The Junction Mall has it all. Another popular shopping destination nearby is Kasuku Centre, a vibrant complex known for its unique boutiques, art galleries, and specialty stores. If you're a book lover, don't miss a visit to Bookstop, a cozy bookstore that offers a curated selection of books, magazines, and stationery. For outdoor enthusiasts, X-treme Outdoors is the place to go, offering a wide range of outdoor gear, equipment, and accessories. With these fantastic shopping landmarks just a stone's throw away, Nairobi Serena Hotel is the perfect base for a memorable shopping experience in Nairobi.

Exceptional Service and Beautiful Artwork

Nairobi Serena Hotel has received rave reviews from its guests, and it's easy to see why. With comfortable and spotlessly clean rooms, exceptional food, and a helpful and friendly staff, this hotel truly goes above and beyond to ensure a memorable stay. The hotel facilities are top-notch, but what truly sets Nairobi Serena Hotel apart is its staff. Guests have consistently praised the professionalism and friendliness of the staff, who are always ready to assist with any request. In addition to the outstanding service, Nairobi Serena Hotel also boasts beautiful displays of African art throughout the property. These stunning artworks add a unique touch to the hotel and make it stand out from other accommodations in the area. With its exceptional service, beautiful artwork, and overall 5-star experience, Nairobi Serena Hotel truly deserves its position at the top of the list. Whether you're staying for a night or three, you're guaranteed to be impressed by the level of excellence provided by this remarkable hotel.

Exceptional Customer Ratings at Nairobi Serena Hotel

Nairobi Serena Hotel in Nairobi, Kenya has received outstanding customer ratings, making it a top choice for discerning travelers. With an overall rating of 8.6, this hotel has consistently impressed guests with its exceptional service and luxurious amenities. One of the standout features of Nairobi Serena Hotel is its impeccable staff performance, which has garnered a remarkable rating of 8.9. From the moment you step foot into the hotel, you will be greeted by a warm and friendly team of professionals who are dedicated to ensuring your stay is nothing short of perfect. Their attention to detail and willingness to go above and beyond will leave a lasting impression, making you feel truly valued as a guest. In addition to the exceptional staff, Nairobi Serena Hotel also excels in cleanliness, with a rating of 9.2. The hotel takes great pride in maintaining a pristine environment for its guests, ensuring that every corner is spotless and hygienic. Whether you are relaxing in your elegantly appointed room or exploring the hotel's stunning common areas, you can expect a level of cleanliness that exceeds expectations. Furthermore, Nairobi Serena Hotel has received high ratings for its facilities, food and dining, and location. With a rating of 8.7 for facilities, guests can enjoy a wide range of amenities including a fully equipped fitness center, a refreshing swimming pool, and a rejuvenating spa. The hotel's restaurants offer a diverse selection of delectable cuisines, earning a rating of 8.5 for food and dining. Situated in a prime location, with an overall rating of 8.4, the hotel allows easy access to Nairobi's top attractions and business districts. Overall, Nairobi Serena Hotel's exceptional customer ratings highlight its commitment to providing an unforgettable experience for every guest. With its exceptional staff performance, impeccable cleanliness, and excellent facilities, this hotel is a true gem in the heart of Nairobi.

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Amenities and facilities



Most talked about facilities

Food & Dining

2 mentions

Swimming Pool

1 mention

Languages spoken
  • English
  • French
  • Italian
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Mini golf course
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Electric kettle
  • Extra long bed
  • Fireplace
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Locker
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Continental
  • Halal
  • Vegetarian
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site
  • Cuisine: International
  • Menu: Buffet, A-la-carte


Kenyatta Avenue, Kilimani, Nairobi, Kenya


  • Wilson Airport (WIL)
    3.8 km
  • Jomo Kenyatta International Airport (NBO)
    13.1 km
Public transportation
  • Nairobi Railway Station
    1.7 km
  • Makadara Railway Station
    6.3 km
Hospital or clinic
  • Haltons Pharmacy
    430 m
  • The Village Market
    5.9 km
Convenience store
  • Masari Road Council Kiosks
    2.5 km
Cash withdrawal
  • ATM
    490 m

What's nearby

Popular landmarks
  • Kenyetta Conference Centre
    1.0 km
  • American Embassy Memorial Garden
    1.4 km
  • Nairobi National Museum
    1.5 km
  • Karura Forest
    5.0 km
  • The Village Market
    5.9 km
  • Nairobi National Park
    6.7 km
  • African Heritage House
    7.1 km
  • Karen Blixen Coffee Garden and Cottages
    12.9 km
  • Karen Blixen Museum
    13.4 km
  • Ngong Hills National Reserve
    23.9 km
Nearby landmarks
  • NSSF Parking Lot
    380 m
  • Nairobi Gallery
    420 m
  • Haltons Pharmacy
    430 m
  • Regency Palms Casino
    430 m
  • Gilead Medical Centre
    430 m
  • Ministry of Health Parking
    440 m
  • Immigration Office
    440 m
  • Donald Car Park
    480 m
  • Tropical Winds
    490 m
  • AGX
    490 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 5-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

  • Check-in from12:00
  • Check-out until11:00
Getting around
  • Airport transfer fee35 KES
  • Distance from city center1.0 Km
  • Travel time to airport (minutes)30
  • Breakfast charge (unless included in room price)3536 KES
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 183
  • Room voltage240
  • Year property opened1975
  • Most recent renovation2004

Reviews of Nairobi Serena Hotel from real guests

Provided by verified guests of Agoda
Room comfort and quality8.0
Value for money7.7
High score for Nairobi
9+ Exceptional (10)
8-9 Excellent (4)
7-8 Very Good (5)
6-7 Good (0)
<6 Below Expectation (3)

Show reviews that mention 

Showing 22 verified guest comments
Very good
Nancy from United States
Solo traveler
Stayed 3 nights in January 2014

Attentive staff assures safe and pleasant stay”

Excellent security, highest caliber professionalism of staff, wonderful artifacts from all over Africa

Excellent all around. Nairobi is a city known for security problems and the Serena is a sanctuary of safety within the city. Quiet, peaceful, with marvelous decor and lovely but small garden. Pool side dining is excellent. Staff was the best I have every found anywhere. VEry friendly and treated me like family. Other clientele are interesting from all over world, but family friendly at same time.

Reviewed January 29, 2014
Janet from Canada
Business traveler
Deluxe Room
Stayed 1 night in August 2019


It’s an oasis in Nairobi. Very comfortable with character. Beautiful displays of African art makes it stand out from other hotels.

Reviewed August 11, 2019
Teri from United States
Business traveler
Stayed 1 night in July 2007

Wonderful Hotel”

We look forward to booking another trip to Nairobi and returning to this hotel for a longer stay.

Reviewed September 05, 2007
Frank from Germany
Business traveler
Stayed 1 night in March 2016

Flexible to accommodate changing schedules”

For a business traveler schedules sometimes change, more often than not on very short notice. Serena has been quite flexible to accommodate these changes.

Reviewed April 05, 2016
Daniel from Spain
Business traveler
Deluxe Room
Stayed 5 nights in October 2020

Friendliest staff around”

The first thing that jumps out are the staff, professional friendly and willing to help your every need. The rooms are comfortable and very clean, food is exceptional. Overall the hotel is a 5 star and deserves its position at the top.

Reviewed October 06, 2020
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