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New Otani Inn Sapporo
Japanese Style Room for 4 People - Non-Smoking - Guestroom, New Otani Inn Sapporo in Sapporo
Lobby, New Otani Inn Sapporo in Sapporo
Lobby, New Otani Inn Sapporo in Sapporo
Interior view, New Otani Inn Sapporo in Sapporo
Interior view, New Otani Inn Sapporo in Sapporo
New Otani Inn Sapporo

Removed from saved list

8.0

Excellent

2,621 reviews

2,621 reviews

Housekeeping37
Breakfast9
Car Park2
See map
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Hibito
70 m
Sapporo Sosei Square
170 m
Hokkaido Television Broadcasting
180 m
Sapporo Community Plaza
190 m
Sapporo Christ Church
210 m
Popular landmarks
Sapporo Underground Pedestrian Space
310 m
Sapporo TV Tower
410 m
Odori Park
550 m
Hokkaido Government Office
560 m
Tanukikoji Shopping Street
900 m
Closest landmarks
2nd Takikawa Parking
220 m
Sapporo Shimin Hall
270 m
Tokeidai Memorial Hospital
280 m
VEGAS VEGAS Sapporo
280 m
Kirin Beer Garden
290 m

New Otani Inn Sapporo

Nishi 1-chome, Kita 2-jo, Chuo-Ku, Sapporo, Sapporo, Japan, 060-0002 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Sapporo, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Odori Park. This 4-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

Located in heart of Sapporo

Check-in [24-hour]

310 meters to public transportation

Inside city center

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Bar

Restaurants

Smoking area

Shops

This property is in high demand!

4 travelers have booked today.

Value for money8.0
Distance to city center0.7 km
Location rating8.4
Nearest airportOkadama Airport (OKD)
Distance to airport5.6 km

Rooms available at New Otani Inn Sapporo

Excellent
Room comfort & quality

8.2

Premium Twin Room - Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Comfort Double Room - Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Twin Room-Non Smoking
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe Twin Non-Smoking
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Premium Double Room - Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Comfort Twin Room - Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Japanese Style Room for 4 People - Non-Smoking
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 2 futons
Enter dates to see prices
Triple Room - Non Smoking
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 sofa bed
Enter dates to see prices
Deluxe Triple Non-Smoking
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 1 sofa bed and 2 single bed...
Enter dates to see prices
Deluxe Quadruple Room - Non-Smoking
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 2 single beds and 2 sofa be...
Enter dates to see prices

Frequently asked questions

What is the average travel time to a nearby airport from New Otani Inn Sapporo?

The average travel time to get from New Otani Inn Sapporo to the airport is 60 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What points of interest are close by New Otani Inn Sapporo that are in walking range?

While staying at New Otani Inn Sapporo, begin your holiday by checking out the closest attractions that are within close proximity to the property which include Sapporo Sosei Square, Hokkaido Television Broadcasting, and Sapporo Community Plaza.

What public parks are within range of New Otani Inn Sapporo?

While remaining at New Otani Inn Sapporo, cherish your morning or evening walk at nearby park which include Kita 6 jo Erm no Sato Park, Inazo Nitobe Memorial Park, and Satsuki Park.

How many rooms does New Otani Inn Sapporo have?

New Otani Inn Sapporo has a total of 340 rooms.

In which languages can New Otani Inn Sapporo's personnel communicate?

New Otani Inn Sapporo can communicate up to 2 languages which includes English for visitors that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What payment options are supported at New Otani Inn Sapporo?

New Otani Inn Sapporo accepts up to 8, with payment card selections consisting of Cash, American Express, UnionPay, and Visa.

What do travelers love most about New Otani Inn Sapporo?

Past guests that stayed at New Otani Inn Sapporo have given this property a rating of 8.366 for its outstanding location as the major highlight for their stay.

What is the average rating that past Business travelers' have given to New Otani Inn Sapporo?

Verified business travelers that have stayed at this property have given New Otani Inn Sapporo an average rating of 7.9. You can look up more detailed customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with young children have given to New Otani Inn Sapporo?

Verified families with young children that have stayed at this property have given New Otani Inn Sapporo an average rating of 7.7. You can look up more thorough customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Group travelers have given to New Otani Inn Sapporo?

Past group travelers that have stayed at this property have given New Otani Inn Sapporo an average rating of 8.2. You can check out more comprehensive customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

What well-known natural sightseeing spots are close to New Otani Inn Sapporo?

New Otani Inn Sapporo is situated within Sapporo, which makes it ideally close to natural scenery including Mt. Moiwa.

What people love about New Otani Inn Sapporo

  • 10

    Exceptional
    Cleanliness

    "Stayed four nights there, very clean and comfortable"

    Margaret

    |

    April 28, 2023

  • 10

    Exceptional
    Cleanliness

    "Clean and new in general."

    Chung

    |

    March 30, 2023

  • 8

    Very good
    Location

    "The location is good, and the bed is comfortable."

    Ip

    |

    September 3, 2023

Property ranking|Compared to 1,230 Sapporo properties
See all rankings
Cheapest price score
Room comfort score
8.2/10
Room size
31 sqm.
Location score
8.4/10
Better than
93
%
of Sapporo properties
Better than
90
%
of Sapporo properties
Bigger than
88
%
of Sapporo properties
Better than
86
%
of Sapporo properties
Overall rating:

8

Excellent
2,621 reviews
Cleanliness
8.2
Facilities
7.6
Location
8.4
Read all reviews >
What travelers say they love:
The room had been recently refurbished and was clean.
Robert from Japan
Couple
More about New Otani Inn Sapporo

More about New Otani Inn Sapporo

Experience Comfort and Convenience at New Otani Inn Sapporo

New Otani Inn Sapporo is a 4.0 star hotel located in Sapporo, Japan, offering a wide range of facilities to make your stay comfortable and convenient. The hotel features a variety of shops, a bar, restaurant, and gift/souvenir shop for your shopping needs. Safety deposit boxes are available for your peace of mind. The hotel also offers air conditioning, hair dryer, television, and refrigerator in all rooms. Stay connected with free Wi-Fi in all rooms and public areas. Designated smoking areas are available for smokers. The hotel provides laundry service, dry cleaning, luggage storage, and laundromat for your convenience. Enjoy a delicious breakfast buffet before starting your day. Car park onsite is available for self-parking, and car park charges are applied.

Room Types at New Otani Inn Sapporo

New Otani Inn Sapporo offers a variety of room types to suit any traveler's needs. Choose from the Comfort Double Room with a Queen Bed, the Comfort Triple Room with 2 Single Beds or 1 Sofa Bed, the Comfort Twin Room with 2 Single Beds, the Comfort Twin Smoking with 1 Single Bed or 1 Single Bed, the Deluxe Quadruple Room with 2 Single Beds or 2 Sofa Beds, the Deluxe Triple Non-Smoking with 2 Single Beds or 1 Sofa Bed, the Deluxe Twin Non-Smoking with 2 Single Beds, the Double Smoking with 1 Double Bed, the Japanese Style Room for 4 People with 2 Japanese Futons, the Premium Double Room with 1 Queen Bed, the Premium Twin Room with 2 Single Beds, the Triple Room - Non Smoking with 2 Single Beds or 1 Sofa Bed, and the Twin Room-Non Smoking with 2 Single Beds. Each room is designed with comfort and convenience in mind, ensuring a memorable stay at this hotel in Sapporo, Japan.

Discover Sapporo's Iconic Landmarks and Attractions

New Otani Inn Sapporo is strategically located near some of the city's most iconic landmarks and attractions. Take a stroll through the lush greenery of Odori Park, or explore the underground shopping paradise of Sapporo Underground Pedestrian Space. History buffs will enjoy visiting the Clock Tower (Tokei-dai) and Hokkaido Government Office, while nightlife enthusiasts can head to the vibrant Susukino district. For panoramic views of the city, head to the top of Sapporo TV Tower or Mt. Moiwa. Hokkaido University is also a short distance away, making it easy to explore the campus and its beautiful surroundings. And for those with a sweet tooth, a trip to Shiroi Koibito Park is a must, where you can indulge in delicious Hokkaido sweets and chocolates. Finally, don't forget to explore the bustling Tanukikoji Shopping Street, which offers a wide variety of local and international brands, souvenirs, and delicious food options.

Friendly Staff, Great Service, and Comfortable Rooms

New Otani Inn Sapporo is a great place to stay according to its satisfied guests. The hotel boasts of friendly and helpful staff who provide excellent service. The rooms are large, clean, and comfortable, making it a comfortable stay for guests. The hotel is also conveniently located near Sapporo station and many tourist spots in the city. Guests also rave about the hotel's delicious breakfast and overall cleanliness. With its great service, comfortable rooms, and prime location, guests are happy to stay here again on their next visit to Sapporo.

Experience Unmatched Comfort and Service at New Otani Inn Sapporo

New Otani Inn Sapporo in Sapporo, Japan has received high praise from its guests, with an impressive overall rating of 8.1. Guests have particularly praised the hotel's location, cleanliness, comfort, and staff performance, all of which have received ratings of 8.2 or higher. With a value rating of 8.0, guests have also found the hotel to be a great choice for those looking for an affordable yet comfortable stay. Although the food and dining facilities have received a slightly lower rating of 6.9, guests can still expect a satisfying dining experience at the hotel's on-site restaurant. Overall, New Otani Inn Sapporo is a top choice for travelers looking for a comfortable and convenient stay in Sapporo with exceptional service from its staff.

Show less

Amenities and facilities

Very good
Facilities

7.6

Most talked about facilities

Housekeeping

36 mentions

Internet

10 mentions

Breakfast

9 mentions

Food & Dining

1 mention

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Restaurants
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Kids meal
Access
  • Adult-only property
  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Towels

Food and dining

Restaurants on site
ダイニング&カフェ ランデブーラウンジ
  • Cuisine: Chinese, European
  • Menu: Buffet, A-la-carte

Location

Nishi 1-chome, Kita 2-jo, Chuo-Ku, Sapporo, Sapporo, Japan, 060-0002
Excellent
Location

8.4

Airports
  • Okadama Airport (OKD)
    5.6 km 33 min drive
  • New Chitose Airport (CTS)
    41.6 km 50 min drive
Public transportation
  • Sapporo Chuo Bus Terminal
    320 m 4 min walk
  • Odori Subway Station
    480 m 7 min walk
Hospital or clinic
  • Tokeidai Memorial Hospital
    280 m 5 min walk
Shopping
  • Tanukikoji Shopping Street
    900 m
Convenience store
  • Lawson
    320 m
Cash withdrawal
  • ATM
    160 m

What's nearby

Popular landmarks
  • Clock Tower (Tokei-dai)
    260 m
  • Sapporo Underground Pedestrian Space
    310 m
  • Sapporo TV Tower
    410 m
  • Odori Park
    550 m
  • Hokkaido Government Office
    560 m
  • Tanukikoji Shopping Street
    900 m
  • Hokkaido University
    980 m
  • Susukino
    1.0 km
  • Mt. Moiwa
    5.4 km
  • Shiroi Koibito Park
    7.3 km
Nearby landmarks
  • Hibito
    70 m
  • Sapporo Sosei Square
    170 m
  • Hokkaido Television Broadcasting
    180 m
  • Sapporo Community Plaza
    190 m
  • Sapporo Christ Church
    210 m
  • 2nd Takikawa Parking
    220 m
  • Sitatte Sapporo
    240 m
  • Sapporo Clock Tower
    240 m
  • Tokyu Department Store
    250 m
  • Daimaru Department Store
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Distance from city center0.7 km
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)2800 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors13
  • Number of restaurants2
  • Number of rooms 340
  • Room voltage100
  • Year property opened1982
  • Most recent renovation2016
Parking
  • Daily parking fee2000 JPY

Reviews of New Otani Inn Sapporo from real guests

Provided by verified guests of Agoda
8.0
Cleanliness8.2
Facilities7.6
Location8.4
Room comfort and quality8.2
Service8.2
Value for money8.0
High score for Sapporo
Rating
9+ Exceptional (234)
8-9 Excellent (155)
7-8 Very Good (248)
6-7 Good (77)
<6 Below Expectation (114)
Time of the year
Mar - May (181)
Jun - Aug (232)
Sep - Nov (125)
Dec - Feb (290)

Show reviews that mention 

Showing 829 verified guest comments
12345
10.0
Exceptional
Nur from Malaysia
Family with young children
Twin Room-Non Smoking
Stayed 3 nights in January 2023

I love the hotel!”

The lobby is big and nice. Hotel located nearby convenient stores and few meters from the clock tower. For those who brought bags, please use underground walkaway exit 22 besides the clock tower (have elevator) instead of exit 22 from Jr Sapporo station (have no elevator, with 6 levels of stairs). You just have to walk more heading to susukino station, and the elevator exit 22 is in your left. I love the room which i think is quite bigger than other hotel. The only thing is, you have to get your own mineral water at nearby stores as it is not provided by the hotel. For me the price is reasonable with the facilities. We got few souvenirs as we skipped the room cleaning for few days. I like the idea. Overall, pleasant stay and very easy check out.

Reviewed February 03, 2023

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この度はニューオータニイン札幌をご利用頂きまして誠にありがとうございます。 これからも1人でも多くのお客様にお喜び、ご満足頂けます様精進致して参ります。 お客様のまたのご利用、スタッフ一同心よりお待ち致しております。

Responded May 05, 2023
New Otani Inn Sapporo
10.0
Exceptional
Tan from Malaysia
Couple
Moderate,Twin Room -Non-smoking
Stayed 2 nights in November 2022

Clean & Tidy”

The hotel building abit old, anyhow it is clean & tidy, walk 5-10mins to the nearest train station

Reviewed December 05, 2022

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この度はニューオータニイン札幌をご利用頂きまして誠にありがとうございます。 ご感想をお寄せ頂き、感謝申し上げます。 これからも1人でも多くのお客様にお喜び、ご満足頂けます様精進致して参ります。 お客様のまたのご利用、スタッフ一同心よりお待ち致しております。

Responded May 07, 2023
New Otani Inn Sapporo
10.0
Exceptional
Benjamin from Philippines
Family with teens
Function Room
Stayed 3 nights in December 2022

3 Full Days in Sapporo”

Great Hotel located at the heart of the city. 12 mins away on foot from Sapporo JR Train Station.

Reviewed December 31, 2022

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この度はニューオータニイン札幌をご利用頂きまして誠にありがとうございます。 ご感想をお寄せ頂き、感謝申し上げます。 またお褒めのお言葉を頂戴いたしました事、大変嬉しく存じます。 これからも1人でも多くのお客様にお喜び、ご満足頂けます様精進致して参ります。 お客様のまたのご利用、スタッフ一同心よりお待ち致しております。

Responded May 07, 2023
New Otani Inn Sapporo
10.0
Exceptional
Melati from Indonesia
Group
Triple Room - Non Smoking
Stayed 2 nights in February 2020

Loving this place since it's so strategic! ”

I love this place since the rooms are quite big (for Japanese size), the breakfast buffet were delicious, and the location was perfect since it's located in very close to Odori Park and Sapporo Tower. The staff were all very helpful and friendly, even though they're still struggling speaking in English. But overall, it's a great place to stay!

Reviewed February 12, 2020

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Melati 様 Thank you for staying at our hotel. We are glad to be praised from you! We look forward to seeing you again. Thank you.

Responded March 07, 2020
New Otani Inn Sapporo
9.6
Exceptional
Fiona from Singapore
Family with young children
Premium Double Room - Non-Smoking
Stayed 1 night in February 2020

Very spacious room”

We booked a premium room and it’s huge!! The TV is huge too! Room is clean and nice. However, hotel is still quite a walking distance from Sapporo station. Very hard to get there by foot during heavy snow with luggage.

Reviewed February 07, 2020

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Fiona 様 Thank you for staying at our hotel. We look forward to seeing you again.

Responded March 07, 2020
New Otani Inn Sapporo
10.0
Exceptional
Neri from Japan
Group
Triple Room - Non Smoking
Stayed 1 night in July 2021

Good location”

Close to shopping center and Sapporo Station. Very good lication!

Reviewed August 03, 2021

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9.6
Exceptional
LIM from Singapore
Couple
Double Room (Natural Comfort Floor Zen)
Stayed 4 nights in January 2023

Worth of money”

Will stay again next time.

Reviewed January 24, 2023

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この度はニューオータニイン札幌をご利用頂きまして誠にありがとうございます。 これからも1人でも多くのお客様にお喜び、ご満足頂けます様精進致して参ります。 お客様のまたのご利用、スタッフ一同心よりお待ち致しております。

Responded May 07, 2023
New Otani Inn Sapporo
9.2
Exceptional
JENNIFER from Malaysia
Couple
Comfort Double Room - Non-Smoking
Stayed 5 nights in December 2019

Great location and good room size!”

Managed to get the last comfort double bed room at last minute, good room size compare to other similar hotel. Location is perfect in between the Sapporo Station and Sapporo TV Tower, accessible easily via many nearby underground street exit and restaurants. Enjoy our stay and happy to stay here again on our next visit!

Reviewed January 03, 2020

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JENNIFER 様 Thank you for staying at our hotel. We are happy to be praised from you. We look forward to seeing to you again. Have a nice day.

Responded March 07, 2020
New Otani Inn Sapporo
9.2
Exceptional
May from Singapore
Family with young children
Twin Room-Non Smoking
Stayed 4 nights in December 2019

Twin Room”

Stayed for 4 night. Good location close to subway. Room big for japan standard. Can put 2 big luaggages and still have room to move around. toiletries provided and bathroom is of good size. Bed and pillow very comfortable.

Reviewed December 31, 2019

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Thanks for the review and your high evaluation. We are very happy to hear that you are very satisfied. Please use New Otani Inn Sapporo next time. We look forward to seeing all the staff again.

Responded March 08, 2020
New Otani Inn Sapporo
8.8
Excellent
Robert from Japan
Couple
Twin Room-Non Smoking
Stayed 1 night in November 2021

Convenient location in central Sapporo.”

A heavily discounted price made this hotel excellent value for money. It has a convenient location only 15 minutes walk to Sapporo JR Station and 10 minutes walk to Factory shopping complex and IMAX Theatre. The room had been recently refurbished and was clean. The staff were very friendly and helpful and the hotel had parking downstairs. We have stayed here before and will stay here again

Reviewed November 18, 2021

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8.0
Excellent
Eileen from Australia
Family with teens
Comfort Triple Room - Non-Smoking
Stayed 3 nights in January 2023

Great location”

Great central location, small room, hotel is a bit dated but very clean. The amenities are ordinary.

Reviewed February 06, 2023

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この度はニューオータニイン札幌をご利用頂きまして誠にありがとうございます。 これからも1人でも多くのお客様にお喜び、ご満足頂けます様精進致して参ります。 お客様のまたのご利用、スタッフ一同心よりお待ち致しております。

Responded May 05, 2023
New Otani Inn Sapporo
8.8
Excellent
Kayo from Australia
Family with young children
Stayed 1 night in December 2019

good location”

bery convenient for sightseeing. Huge TV in the room is a bonus. I stayed with my children, it is spacious enough for a quick visit.

Reviewed January 04, 2020

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Thank you for staying at our hotel. We are happy to be praised from you. We look forward to seeing to you again.

Responded March 07, 2020
New Otani Inn Sapporo
8.0
Excellent
Imo from Philippines
Group
Comfort Triple Room - Non-Smoking
Stayed 4 nights in February 2020

Very good location hotel”

If you are looking for a hotel close to the train station, go book this hotel. the facilities are quite dated. the rooms as well. however, if you are looking for a convenient hotel close to Odori, Bus Station, JR Station, this is one of the good option you want to consider. the bed is quite hard, beddings are a bit old but clean.

Reviewed February 13, 2020

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Thank you for staying at our hotel. We look forward to seeing you again.

Responded March 07, 2020
New Otani Inn Sapporo
8.0
Excellent
Angie from Singapore
Couple
Comfort Double Room - Non-Smoking
Stayed 2 nights in February 2020

Good location and room size”

Location was good. A lot of hotels around so even though airport limousines do not stop directly at this hotel, other stops are near. room size is relatively big in town. comfy even with luggages opened. but hotel room is not so clean. Our bed runner was very dirty with stains and there were snack crumbs on the carpet.

Reviewed February 12, 2020

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Angie 様 Thank you for staying at our hotel. But...sorry about this problem. We will improve for room clean. We look forward to seeing you again. Thank you.

Responded March 07, 2020
New Otani Inn Sapporo
8.0
Excellent
Ang from Japan
Solo traveler
Triple Room - Non Smoking
Stayed 1 night in July 2021

Affordable hotel, good for families and 2 and more people”

This hotel has good location, around 10mins walk from Sapporo station. Room can fit 3 pax or a young family of 4. Looks a little old, but all is well. Toilet music can be adjusted.

Reviewed September 15, 2021

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8.4
Excellent
FULUN from Japan
Couple
Stayed 2 nights in December 2019

We had a nice stay.”

We had a nice stay.

Reviewed June 20, 2021

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6.4
Good
Danny from Japan
Couple
Comfort Twin Room - Non-Smoking
Stayed 2 nights in January 2023

Can find better at same price”

Pros: Good location, relatively close to Sapporo main station. Quite good rates. Cons: Wife bitten by (bed?) bugs in the pillow!! Front desk staff not very welcoming (compared w their more enthusiastic neighbours), this seems like quite an old hotel, that needs an overhaul

Reviewed January 31, 2023

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この度はニューオータニイン札幌をご利用頂き、誠にありがとうございました。 ご滞在中は大変ご不快な思いをお掛けし、申し訳ありませんでした。 今後は皆様にご満足いただけますよう、努めて参ります。 次回のご利用をスタッフ一同、心よりお待ち申し上げております。

Responded May 05, 2023
New Otani Inn Sapporo
10.0
Exceptional
Nobuaki from Japan
Business traveler
Stayed 4 nights in April 2016

Ideal location for business and leisure”

The room prices are quite reasonable for the great location (very close to Sapporo Station), the room cleanliness, and the polite staff. I enjoyed both the casual and easy atmosphere as a budget business hotel and the politeness as a part of the New Otani hotel group (by the way, the original New Otani is a prestigious hotel located in the center of Tokyo). Highly recommendable either for a business trip or leisure trip.

Reviewed April 09, 2016

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9.3
Exceptional
Joseph from Singapore
Group
Stayed 7 nights in May 2013

Comfort, Clean and Affordable.”

Comfortable, very centralised and convinent to travel around. They have free internet wi-fi and generally the rooms, toilets and hotel is clean, smells good. Staff are friendly too.

The stay in New Otani is really very enjoyable. We have free wi-fi and the staff are friendly and thoughtful. They have one particular manager that speaks English well, other than that, their staff speaks little English, but enough to communicate with them. The rooms though are small and a bit cramp, but they are clean always, and free from the cigrettes smell. Bed are comfortable, but thought the pillow can be a bit better, but enough to have a good sleep. The location is really fantastic, just a few minutes walk to the Sapporo station and public transport is easily access to. If you drove, the carpark is really cheap (1500 yen per day, inform the staff you are driving) as compared to other location. There are nearby 24hrs convinent stores and many nearby restaurant and shopping centres.

Reviewed May 21, 2013

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8.8
Excellent
Richard from Singapore
Couple
Premium Twin Room - Non-Smoking
Stayed 4 nights in February 2019

Really Great Location”

The hotel had mixed reviews and many previous customers had complained about some points - so we were rather skeptical. However, the overall experience at this hotel was very positive. We visited during the peak of the annual Sapporo Snow Festival and still they managed to create a smooth experience despite a fully booked hotel. (1) Staff was very friendly and attentive. This applied to check-in, restaurants, luggage storage, etc. (2) The breakfast queue (to get a seat) moved fast and buffet was restocked very quickly. The selection and quality of the food was very good. (3) Our room was really clean, new, modern and like on the photos. One has to note, we booked one of the "premium rooms" which was located at the top floor. According to the (Japanese) web site, there are different rooms. The premium rooms seem to be newly renovated. (4) The location was really great as it is in the heart of the city center. Short walking distance to both, Odori Station and Sapporo Station.

Reviewed February 08, 2019

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