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Novotel Hamburg City Alster
Twin, Novotel Hamburg City Alster in Hamburg
Exterior view, Novotel Hamburg City Alster in Hamburg
Lobby, Novotel Hamburg City Alster in Hamburg
Interior view, Novotel Hamburg City Alster in Hamburg
Interior view, Novotel Hamburg City Alster in Hamburg
Fitness center, Novotel Hamburg City Alster in Hamburg

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8.2

Excellent

4,246 reviews

4,246 reviews

Breakfast2
24-hour front desk1
Check in/Check Out1
See map
See map

7.7

Very good

Location rating score

Very good location - 370 meters from city center
Parking
Available
Popular landmarks
Alster
1.9 km
Townhall Hamburg
2.3 km
Park Planten un Blomen
2.5 km
Speicherstadt
2.8 km
Miniatur Wunderland
3.0 km
Closest landmarks
Lübecker Strasse Subway Station
270 m
Grüne Mitte Hohenfelde
300 m
VitaShape
310 m
Lohmühlenstrasse Subway Station
410 m
Asklepios Clinic St. Georg
430 m

Novotel Hamburg City Alster

Lübecker Straße 3, Hohenfelde / Borgfelde, Hamburg, Germany, 22087 - See map

Make your best journey to Hamburg with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Hohenfelde / Borgfelde part of Hamburg, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Miniatur Wunderland. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

Highlights

Hygiene Plus

270 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Sauna

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Bicycle rental

Pets allowed

Car park

Fitness center

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Hamburg every 8 minutes on Agoda.com
Value for money7.9
Location rating7.7
Nearest airportHamburg Airport (HAM)
Distance to airport8.2 km

Rooms available at Novotel Hamburg City Alster

Standard
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 sofa bed and 1 double bed
Enter dates to see prices
Standard Room 1 Double Bed
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Standard Room Twin Beds
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard
...
  • Shower and bathtub
Enter dates to see prices
SUITE Superior Suite With 1 Double Bed And Sofa
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Family Room (2 Adults + 2 Children)
...
  • Shower and bathtub
Enter dates to see prices
Standard
...
  • Shower and bathtub
Enter dates to see prices
Triple
...
    Enter dates to see prices
    Double
    ...
      Enter dates to see prices

      Frequently asked questions

      What kinds of entertainment are available at Novotel Hamburg City Alster?

      Novotel Hamburg City Alster features games room while you stay at this property, providing guests with entertainment value throughout your stay here.

      Is car parking available at Novotel Hamburg City Alster?

      Novotel Hamburg City Alster has car park onsite with charges applied for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

      What types of facilities are available for children at Novotel Hamburg City Alster?

      While on holiday retreat with your loved ones, your kids can also discover the fun in sports and recreation facilities offered at Novotel Hamburg City Alster such as children's playground.

      What attractions are near by Novotel Hamburg City Alster that are in walking range?

      While staying at Novotel Hamburg City Alster, kick start your getaway by visiting the closest attraction in walking distance to the property such as Grüne Mitte Hohenfelde.

      At what time of the year is Novotel Hamburg City Alster most popular?

      Novotel Hamburg City Alster's most popular month where verified guests travelers have stayed the most is in July.

      What was the average room rate for Novotel Hamburg City Alster been in the past month?

      The average room rate for Novotel Hamburg City Alster in the past month is 158.22 EUR, compared to city's average of 124.28 EUR.

      What do past travelers love most about Novotel Hamburg City Alster?

      Past guests that stayed at Novotel Hamburg City Alster have given this property a rating of 8.667 for its exceptional cleanliness as the primary highlight for their stay.

      What is the typical rating that past Group travelers have given to Novotel Hamburg City Alster?

      Verified group travelers that have stayed at this property have given Novotel Hamburg City Alster an average rating of 8.1. You can look up more precise customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

      What well-known natural sightseeing destinations are in close proximity to Novotel Hamburg City Alster?

      Novotel Hamburg City Alster is situated within Hohenfelde / Borgfelde, which makes it ideally close to natural points of interest including Park Planten un Blomen.

      What time is check-in and check-out at Novotel Hamburg City Alster?

      Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified hours may be charged an additional fee.

      Is breakfast offered at Novotel Hamburg City Alster?

      Wake up to a fantastic buffet breakfast at Novotel Hamburg City Alster. Guest visitors can enjoy breakfast offered with an additional charge of 21 EUR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the hotel.

      Overall rating:

      8.2

      Excellent
      4,246 reviews
      Cleanliness
      8.6
      Facilities
      7.9
      Location
      7.7
      Read all reviews >
      More about Novotel Hamburg City Alster

      More about Novotel Hamburg City Alster

      Experience Luxury and Comfort at Novotel Hamburg City Alster

      Novotel Hamburg City Alster is a 4.0 star hotel located in the heart of Hamburg, Germany. The hotel boasts a wide range of facilities to ensure guests have a comfortable and enjoyable stay. The bar is perfect for unwinding after a long day, while the restaurant offers mouth-watering dishes. Room service is available for those who prefer to dine in the comfort of their own room. Safety deposit boxes are provided for guests' peace of mind, and tours can be arranged at the reception desk. Fitness enthusiasts can take advantage of the fitness center, sauna, steamroom, and spa. Free Wi-Fi is available in all rooms and public areas, and there is a designated smoking area for smokers. The games room provides entertainment for guests of all ages, while dry cleaning, express check-in/check-out, luggage storage, shared kitchen, daily housekeeping, breakfast buffet, and onsite car park with charges applied are also available.

      Room Types at Novotel Hamburg City Alster

      Novotel Hamburg City Alster offers a variety of room types to suit every traveler's needs. Guests can choose from the spacious Standard Room with 1 Double Bed or 1 Sofa Bed, the cozy Standard Room with 2 Single Beds, or the elegant Standard Room with 1 King Bed. For those seeking a more luxurious stay, the Superior Room with 1 King Bed or 1 Sofa Bed and the Superior Suite with 1 Double Bed and Sofa are also available.

      Excellent Room, Breakfast, and Service

      Guests at Novotel Hamburg City Alster consistently rave about the large rooms, comfortable beds, and excellent breakfast served in a spacious dining area. The hotel's front desk staff also receive high praise for their helpfulness. Additionally, the location is convenient for accessing trains and the check-in process is fast. Overall, guests are extremely satisfied with their stays at this hotel and highly recommend it to others.

      Experience Comfort and Exceptional Service at Novotel Hamburg City Alster

      Novotel Hamburg City Alster is a hotel that truly stands out with its exceptional customer service and comfortable accommodations. With an overall rating of 8.2, guests have consistently praised the hotel for its cleanliness and staff performance, with a rating of 8.7 and 8.5 respectively. The hotel's facilities, including a fitness center and sauna, have also received high marks with a rating of 8.0. Guests have noted that while the location may not be in the heart of the city, it still received a rating of 7.8. Additionally, the hotel provides great value for its price with a rating of 7.9. Although the food and dining received a slightly lower rating of 7.3, guests have still enjoyed their dining experiences at the hotel. Overall, Novotel Hamburg City Alster is a top choice for those seeking a comfortable stay with exceptional service in Hamburg, Germany.

      Show less

      Amenities and facilities

      Very good
      Facilities

      7.9

      Languages spoken
      • English
      • German
      Accessibility
      • Wheelchair accessible
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Internet services
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Fitness center
      • Game room
      • Hammam
      • Sauna
      • Spa
      • Spa/sauna
      • Steamroom
      • Tours
      Cleanliness and safety
      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast in room
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff
      Dining, drinking, and snacking
      • Bar
      • Breakfast [buffet]
      • Kitchen
      • Restaurants
      • Room service
      • Shared kitchen
      Swimming & soaking
      • Hot spring bath
      Services and conveniences
      • Air conditioning in public area
      • Contactless check-in/out
      • Daily housekeeping
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Food delivery
      • Heating in public area
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoke-free property
      • Smoking area
      • Xerox/fax in business center
      For the kids
      • Babysitting service
      • Family room
      • Playground
      Access
      • Cat-friendly
      • CCTV in common areas
      • Check-in/out [express]
      • Dog-friendly
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pet-friendly [charges apply]
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Service animals are welcome
      • Smoke alarms
      • Soundproof rooms
      Getting around
      • Car park [charges apply]
      • Car park [on-site]
      Sports equipment rental
      • Bicycle rental
      Available in all rooms
      • Air conditioning
      • Blackout curtains
      • Coffee/tea maker
      • Daily housekeeping
      • Desk
      • Free bottled water
      • Hair dryer
      • In-room safe box
      • Ironing facilities
      • Mini bar
      • Private bathroom
      • Satellite/cable channels
      • Shower
      • Sofa
      • Soundproofing
      • Telephone
      • Toiletries
      • Wi-Fi [free]

      Food and dining

      Breakfast options
      • American
      • Buffet
      Restaurants on site
      Novo2
      • Cuisine: European
      • Menu: Buffet

      Location

      Lübecker Straße 3, Hohenfelde / Borgfelde, Hamburg, Germany, 22087
      Very good
      Location

      7.7

      Airports
      • Hamburg Airport (HAM)
        8.2 km
      • Hamburg-Finkenwerder Airport (XFW)
        12.7 km
      Public transportation
      • Lübecker Strasse Subway Station
        270 m
      • Berliner Tor Subway Station
        610 m
      Hospital or clinic
      • Asklepios Clinic St. Georg
        430 m
      Shopping
      • Hamburger Fischmarkt
        5.1 km
      Cash withdrawal
      • ATM
        260 m

      What's nearby

      Popular landmarks
      • Alster
        1.9 km
      • Townhall Hamburg
        2.3 km
      • Park Planten un Blomen
        2.5 km
      • Speicherstadt
        2.8 km
      • Miniatur Wunderland
        3.0 km
      • St. Michael's Church
        3.3 km
      • Harbor Piers
        3.9 km
      • Alter Elbtunnel
        4.1 km
      • Reeperbahn
        4.3 km
      • Tierpark Hagenbeck
        6.8 km
      Nearby landmarks
      • Lübecker Strasse Subway Station
        270 m
      • Grüne Mitte Hohenfelde
        300 m
      • VitaShape
        310 m
      • Lohmühlenstrasse Subway Station
        410 m
      • Asklepios Clinic St. Georg
        430 m
      • Olympic Fitness
        460 m
      • P Haus 4
        460 m
      • Haus K
        470 m
      • High 5
        550 m
      • Motel One
        560 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-5 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 6-15 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 16 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from15:00
      • Check-out until12:00
      Extras
      • Breakfast charge (unless included in room price)21 EUR
      The property
      • Number of rooms 210

      Property announcements

      Guests booking the family room are required to inform the hotel in advance of the age and the number of the children staying. The hotel cannot guarantee availability to guests who fail to do this. Guests who booked the room with the breakfast option can bring up to 2 children (15 or younger) to the breakfast buffet free of charge. In addition, 2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge.

      City tax will be charged directly at the property (per person per night). The amount may vary according to the price of the accommodation.

      Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

      Reviews of Novotel Hamburg City Alster from real guests

      Provided by verified guests of Agoda
      8.0
      Excellent
      Cleanliness8.6
      Facilities7.9
      Location7.7
      Room comfort and quality7.3
      Service8.4
      Value for money7.9
      High score for Hamburg
      Rating
      9+ Exceptional (6)
      8-9 Excellent (2)
      7-8 Very Good (3)
      6-7 Good (1)
      <6 Below Expectation (2)
      Time of the year
      Mar - May (3)
      Jun - Aug (6)
      Sep - Nov (4)
      Dec - Feb (1)

      Show reviews that mention 

      Showing 14 verified guest comments
      8.0
      Excellent
      Abhishek from India
      Business traveler
      Stayed 3 nights in January 2010

      Novotel Alster”

      Location Rooms Internet
      none

      A very good business hotel located almost in center of city-10 minutes to anywhere important by cab-less than cost by cab to most locations Have an excellent breakfast.staff is friendly.free usage of Internet and printer at the lobby is helpful and a good advantage for the hotel overall a hotel I would recommend to a business or tourist visit to Hamburg

      Reviewed February 08, 2010

      See room deals

      6.7
      Good
      Felix from United States
      Couple
      Stayed 2 nights in August 2009

      Nice but limited”

      Clean, modern, quiet location, next to metro
      Small and crowded rooms and very small bathrooms, breakfast and parking too pricey

      Stayed 2 nights,got a room which was described in the reservation after declining 2 previuosly offered rooms. Elevators were very tight and slow. Location away from centre with not many shops and caffes around, acceptable if you have a car. Internet rates are high, tv has limited english channels. Ok, if short stay. Expected more from Novotel brand.

      Reviewed September 05, 2009

      See room deals

      10.0
      Exceptional
      Heinz from Australia
      Couple
      Standard Room 1 Double Bed
      Stayed 3 nights in October 2018

      Modern Hotel. The staff behave very professional ”

      Large room, excellent bed, excellent breakfast in a large room, very helpful at the front desk. Good location for trains

      Reviewed October 24, 2018

      See room deals

      9.6
      Exceptional
      RenJie from Singapore
      Business traveler
      Standard Room Twin Beds
      Stayed 5 nights in September 2018

      Convenient locaiton”

      Beside U-Bahn and location was walking distance of 500m - 1KM of alot of restaurants nearby. One downside is there is no toothbrush provided.

      Reviewed October 02, 2018

      See room deals

      6.0
      Triya from Indonesia
      Family with young children
      Superior
      Stayed 2 nights in July 2018

      Family friendly hotel”

      The breakfast was good, location is nice, fast check in process

      Reviewed July 22, 2018

      See room deals

      8.0
      Excellent
      Felipe from Germany
      Family with young children
      Standard
      Stayed 1 night in June 2018

      Desayuno ”

      Excelente desayuno

      Reviewed June 18, 2018

      See room deals

      9.2
      Exceptional
      Stephan from Germany
      Family with teens
      Standard
      Stayed 1 night in March 2023

      Sehr sauberes Hotel in guter Lage”

      Wir waren für eine Nacht zum Konzertbesuch dort und können das Hotel weiterempfehlen. Die Zimmer sind sauber, das Personal sehr aufmerksam und freundlich und das Frühstücksbuffet hatte alles was das Herz begehrt. Die Lage ist etwas außerhalb aber durch die U Bahnanbindung vor der Türe ist alles schnell erreichbar.

      Reviewed March 18, 2023

      See room deals

      9.2
      Exceptional
      Udo from Germany
      Solo traveler
      Standard Room 1 Double Bed
      Stayed 7 nights in September 2022

      Sehr freundlich und geräumige Zimmer”

      Gute Anbindung an U-Bahn und Bus, schnell in der City, fußläufig zur Langen Reihe in St. Georg, schöne Einrichtung, leckeres Frühstücksbüffet. Immer wieder gerne!

      Reviewed October 17, 2022

      See room deals

      8.3
      Excellent
      Andreas from Germany
      Business traveler
      Stayed 1 night in November 2013

      Für Geschäftsreisende bestens geeignet”

      Sauberes Zimmer, freundliches Personal, zentrale Lage

      Als Kurzurlaub oder für Geschäftsreisende wie mich bestens geeignet. Sauberes geräumiges Zimmer, eine gut ausgestattete Hotelbar sowie ein sehr freundliches Personal rundeten meinen Kurzaufenthalt gelungen ab. Das Frühstücksbuffet ist sehr zu empfehlen.

      Reviewed November 21, 2013

      See room deals

      2.0
      su from Taiwan
      Couple
      Standard
      Stayed 3 nights in March 2023

      服務差”

      現場辦理入住時發現與預定房型不符,櫃臺人員態度惡劣,不處理,還要我們補差價,還要我們自己找Agoda申訴,這個根本不關訂房網站的事,明明是諾富特飯店的問題,真的很失望,建議大家如果完成訂房最好截圖房間照片,免得跟我遇到同樣問題。

      Reviewed March 21, 2023

      See room deals

      9.2
      Exceptional
      Yair from Turkey
      Couple
      Standard Room Twin Beds
      Stayed 3 nights in June 2023

      Coy hotel”

      Location is good beside the U metro station, room is nice and cozy stuff are fine, bar in the lobby is good as well

      Reviewed June 27, 2023

      See room deals

      9.6
      Exceptional
      Gülda from Turkey
      Family with young children
      Standard
      Stayed 3 nights in June 2023

      Exceptional”

      Çok güzel ve temiz bir otel.Çocuklu aileler için çok iyi,odaları yeterli büyüklükte.Çalışanlar çok ilgiliydi.Merkeze uzak ama hemen yanında istasyon var.

      Reviewed July 14, 2023

      See room deals

      8.8
      Excellent
      Søren from Denmark
      Group
      Standard
      Stayed 2 nights in March 2023

      Søren Eskildsen ”

      Skønt og flot hotel. Parkering under hotellet Roligt område Kommer gerne igen

      Reviewed March 05, 2023

      See room deals

      7.6
      Very good
      anna from United Kingdom
      Family with young children
      Standard
      Stayed 1 night in August 2023

      Nice hotel”

      I stayed for one night with my children, and the room was clean and warm. It seems to cater more for business clients, but I have no complaints.

      Reviewed August 31, 2023

      See room deals

      This is a popular property. Don't miss out!

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