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Novotel Mangga Dua Hotel
Jalan Gunung Sahari Raya no.1, Mangga Dua, Jakarta, Indonesia, 14420 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Mangga Dua part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"
Facilities
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
Third Time is A Charm”
Like usual, always have my staycation in Novotel, and for the third time Novotel never dissapointed me, though during the check in process, there was more than one hour delay, which until now, I still don't know why... But the staffs are more attentive this time, and the car that I used being registered properly for the free parking, so I don't need to go back and forth just to take the free parking facilities at the concierge. The pool and gym also like usual super clean, though during my visit to the fish pond, there is a fish that can't close its mouth because a little fish stuck in its mouth, I already informed this to the staff, and hope they are able to help that poor fish. During the late checkout, the staff also allow me to use the room until one, not like my previous visits. Overall, Novotel still becomes my favorite and for sure will stay here again :)
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Dear Valuable Guest We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Asst. Front Office Manager
Always be my favorite ”
Like usual, Novotel always able to fill my expectation and I love staying here, and my room is superb. This time I got room in 5th floor, and gosh, I love this room so much, it has a city view, near all the facilities but still give me enough privacy. The room also bigger with proper 'living room' andthere is this space near the window, where I can take picture for my product photography with proper natural light from the sun, yes you can see the sunrise from this room, as well :) and there is this sink outside the bathroom which is perfect to clean the utensils and your hands during this pandemic season. Will go back again for sure :)
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Dear Valuable Guest We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Asst. Front Office Manager
Exceptional service”
I was planning to propose to my girlfriend, and having stayed at the hotel before, I enquired on a special request to make my room extra romantic. The response was excellent! One of the hotel employee, Ms Vera, personally got back to me on the possible arrangements and liased with the relevant parties to help with my requests and within a day everything was settled and ready for my day of check-in. The end result was fabulous, my girlfriend and I loved the decorations done to the room up to the little details for a very personalised service. After our stay, I was surprised to be greeted by the manager, a caucasian guy(sorry I did’nt catch your name) to ask how did it went. It was heartwarming to know they cared even though I was not a VIP guest. Probably,it is thanks to the help from the hotel employees that I now have a fiancée. Once again, THANK YOU Novotel Mangga Dua Square for giving a memorable hotel stay for me and my fiancée!
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Dear Muhammad, I’m beyond delighted upon reading this 5-star review. It surely sounds like you had a great experience with us. Thank you for describing your wonderful experience especially to mention our staff friendliness and professionalism especially to create some valuable service for your proposal event with your beloved. I would glad to share your review with our team as we strive to continuously maintain the quality of our services. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.
Great stay”
What stood out for me about this hotel is their service. The staffs were really nice & responsive. From concierge staffs, receptionists, restaurant staffs and the housekeeper, everybody seemed to be very dedicated. The hotel itself is huge and very modern. Not only they have a lush tropical styled swimming pool, but the addition of the koi pond is a game changer. What I think could be improved is the breakfast food. Though a wide array of food was provided, there were very limited vegan options and food was rather salty. We stayed for only a night after attending a wedding at the same hotel. Would love to come back.
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Dear Hendra, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know that your overall experience was good, unfortunately there was 1 negative point that our team should highlight regarding the quality of breakfast. We deeply apologize for the inconvenience and for sure I would share this with our Food & Beverage team to prevent this happening in the future. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Guest Service Supervisor
good serve,good hotel”
the staff is listening what you said. i get a room with an aircon broke,but i request to change room and they prepare with an instant.salute...good breakfast buffet,close to mall and famous and cheap seafood across the street.next i will back to stay here.
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Dear IE, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Irene Asst.Front Office Manager
Best swimming pool,”
Nice and clean room, location at mall mangga 2 square, easy to find resto and hawker food at night
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Dear Ronny, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Irene Asst. Front Office Manager
Good location, experiese”
Locate near Mangga dua mall. Taxi & friend easily find and meet. Reception gave an updated suite room because no smoking room is out. Breakfast in VIP lounge is so so. Foods are few but ok.
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Dear Mr. Jingjing, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
My review”
I stayed there for 5 nights. But, the 2nd day I stayed, the towel was half dryed. So I asked to change it. No worries. One of the light couldn't switch off so that I can't sleep comfortably. The bedcover also has a little bit of stain. But I didn't complain because I needed to go to doctor hurriedly. Overall the hotel is good n nice to stay.
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Dear Jenny, Thank you for taking the time to tell us about your experience at Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arini Novianti Guest Service Manager
great stay”
What stood out for me about this hotel is their service. The staffs were really nice & responsive. From concierge staffs, receptionists, restaurant staffs and the housekeeper, everybody seemed to be very dedicated. The hotel itself is huge and very modern. Not only they have a lush tropical styled swimming pool, but the addition of the koi pond is a game changer. What I think could be improved is the breakfast food. Though a wide array of food was provided, there were very limited vegan options and food was rather salty. We stayed for only a night after attending a wedding at the same hotel. Would love to come back.
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Dear Hendra, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are delighted to know that you have an enjoyable stay start from your arrival as well as the room you stayed in. Thank you for your feed back in regards of breakfast variety,We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Guest Service Supervisor
Good Business Hotel”
Everything is good. Room ok size and modern, breakfast very adequate, convenient location, clean!
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Dear Mr. Leo, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
Very Good for Business”
Nice hotel, good facilities, relatively large room, great swimming pool and above average food. A good choice if working in North Jakarta. Big mall nearby too.
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Dear Mr. Leo, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
Superb”
Very friendly staff and superb hotel... thumb up... sadly we only stay for 1 night before heading to Bandung... A must come back to stay if in Jakarta.
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Dear Mr. Hazizul, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
Exceptional”
The best with cleaness, room, swimming pool, and restorant.
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Dear marcel, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager
Hotel with Good Location ”
Good Location, Good Price, Good Service, Good Swimming Pool, Good Restaurant, Good Food, Good Hotel and Good Shopping
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Dear Mr. Iswandy, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
wonderfull stay”
very nice because the hotel was just next to the mall so it was quite convenient. we'd definitly come back! the food was great.
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Dear Mouna, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
Exceptional”
The hotel staff really helpful, and always give you the best service, and keep reminding you to wear mask if you forgot 😊
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Dear Martius, Thank you for your feedback for our hotel. It is a pleasure to received the positive comment and motivated for us. We really see that your experience due your stay with us its really memorable and very comfortable and the service that you felt with our staff already make you fell welcomed and enjoyable. All your score and comment we already shared to our hotel team and we believe your comment its our teams spirit booster and encourage for us to keep give the best service and quality to all our guests. Thank you again and we will waiting you for your next stay with us. Best Regards, Lian Asst. Front Office Manager
The best hotel”
Can try always to this hotel. Clean, and clean.
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Dear Marcel, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
Good value for money”
Don't really know about location. Jakarta not really a tourist place. We were there for 4 enjoyable days but couldn't work the geography of the place, the traffic is chaos. This hotel has 2 rows of local eateries either side of the hotel which was great. Staff were very helpful. The room we stayed was very big. I'd recommended it.
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Dear Mr/s. Leigh, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
One of the Best”
The location is superb, the staffs are friendly and helpful, the room also nice and facilities are great. Love that it provides bathtub, it is basically one of the reason why I choose Novotel on the first place. Some of the drawbacks for me are basically can be considered as small matters by others, such as lack of refill for water, though whenever we asked they will give it to us, but it's kind of difficult not to be able to find any dispenser so we can refill our water freely anytime, and then the floor plan kind of confusing with lack of info regarding where to locate elevator and our room, so for people like me who unfortunately, not really good with ways, we can get lost (I actually got lost for real), and then, it is better for the housekeeping to check on the flushing system on the toilet, too, since mine couldn't work until being fixed by the engineers. As for COVID Protocol, the hand sanitizers are everywhere, and the staffs are wearing their masks, faceshields, and even gloves everywhere, the public area also being disinfected properly and regularly. for sure will go back and recommend Novotel to the others
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Dear Indri, We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Asst. Front Office Manager
2nd Home”
I spent 1 night staycation at Novotel for celebrating my husband's birthday. I really like the spacious room, the clean bathroom, the big TV (but bad connection). I love the bed, and the view to the sea (you can see Jakarta International Stadium is under construction from afar). The breakfast is just ordinary but I like the croissant. Coffee, nasi goreng, and other food are so-so. Love the hospitality of the staffs, though when I wanted to check in, nobody was ready in the receptionist. I love the homey long aisle to the room. The lift are plenty, I never queued for it. Overall it was a pleasure stay for the weekend,
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Dear Bernadine, Thank you for your feedback and overall score for our hotel. I can see that during your stayed its meet your expectation even we do apologize for bad connection Tv issue that happened also with reception not appears when you came for check in, I already shared the improvement comment to department concern for our improvement. All your comment I shared with all hotel teams and I believe it will be motivated and improvement for our quality and service in the future to more better and to create your experience stayed memorable with us. Thanked again and we will waiting for your next stay with us. Best Regards Lian Asst. Front Office Manager