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Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta
Shangri-La Jakarta

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8.9

Excellent

1,926 reviews

1,926 reviews

Housekeeping31
Breakfast30
Swimming Pool18
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
LSPR Jakarta

310 m

Dukuh Atas Skatepark

480 m

RPTRA Bonti

570 m

UOB Plaza Thamrin

590 m

Karet Railway Station

320 m

Popular landmarks
Grand Indonesia Mall

900 m

National Museum

3.0 km

Gambir Train Station Building

3.2 km

National Monument (MONAS)

3.3 km

Jakarta Cathedral

4.1 km

Closest landmarks
Wisma 46 Kota BNI

220 m

Dental Asthetic

370 m

UOB Plaza

610 m

Citywalk Sudirman

630 m

Thamrin Dental Clinic

630 m

Shangri-La Jakarta

Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Sudirman, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

310 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Hot tub

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.4
Location rating8.7
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.2 km

Rooms available at Shangri-La Jakarta

Excellent
Room comfort & quality

8.7

Horizon Club Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club King
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
One-Bedroom Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
HORIZON,DELUXE ROOM,2 TWIN BEDS
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 43 m²/463 ft²
Enter dates to see prices
Horizon Club Room
...
  • Room size: 45 m²/484 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices
HORIZON,DELUXE ROOM,1 KING BED
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Jakarta?

Check-in is from 02:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Jakarta?

Shangri-La Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 852500 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La Jakarta has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Jakarta?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Jakarta. Adults can enjoy breakfast offered with an additional charge of 304920 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Shangri-La Jakarta?

Shangri-La Jakarta does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Shangri-La Jakarta?

Setiabudi Astra Station is the closest train, metro, or bus station, about 770 m away from Shangri-La Jakarta.

What restaurants are nearby Shangri-La Jakarta?

Restaurants including Nishimura, Jia and B.A.T.S. are popular in Shangri-La Jakarta’s neighborhood which is known as Sudirman.

What popular shopping places are close to Shangri-La Jakarta?

Located in the Sudirman area, Shangri-La Jakarta is close to great shopping choices like Pacific Place Mall, Pacific Place Jakarta and Plaza FX.

What are popular attractions near Shangri-La Jakarta?

Guests at Shangri-La Jakarta can easily visit RPTRA Intiland Teduh, Sampoerna Strategic Square and DJP Park located in the Sudirman area.

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See map

Explore the neighborhood

What people love about Shangri-La Jakarta

  • 10

    Exceptional

    "A very nice hotel for kids."

    yanaika

    |

    February 25, 2022

  • 10

    Exceptional

    "Hotel favorite always!"

    Siti

    |

    January 30, 2022

  • 9.6

    Exceptional

    "We had a very nice stay."

    Karina

    |

    October 30, 2021

Property ranking|Compared to 2,478 Jakarta properties
See all rankings
Room comfort score
8.7/10
Service score
9.1/10
Cleanliness score
9.1/10
Room size
55 sqm.
Better than
99
%
of Jakarta properties
Better than
96
%
of Jakarta properties
Better than
96
%
of Jakarta properties
Bigger than
96
%
of Jakarta properties
Overall rating:

8.9

Excellent
1,926 reviews
Cleanliness
9.1
Facilities
9.1
Location
8.7
Read all reviews >
What travelers say they love:
It is indeed classic and luxurious in the same time.
Chrisman from Indonesia
Family with young children
More about Shangri-La Jakarta

More about Shangri-La Jakarta

Shangri-La Jakarta

See the best of Jakarta with a stay at Shangri-La Jakarta, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Shangri-La Jakarta offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Jakarta.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Shangri-La Jakarta is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Shangri-La Jakarta include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Shangri-La Jakarta. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions.
Shangri-La Jakarta offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Water sports are incredibly convenient with water park provided by Shangri-La Jakarta. Have some easy fun without traveling far, while playing tennis court at Shangri-La Jakarta. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Shangri-La Jakarta provides an excellent base for exploring the sights of Jakarta in-depth. The best way to remember your time in Jakarta is with a nice gift at Grand Indonesia Mall located about 890 m away.


Reasons to stay here

Guests who stayed here rated the facilities above 97% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Jakarta.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

48 mentions

Swimming Pool

41 mentions

Food & Dining

33 mentions

Housekeeping

32 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Bathtub grab bar
  • Blackout curtains
  • Braille and tactile signage
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Fire extinguisher
  • First aid kit
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Hand sanitizer
  • High floor
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop workspace
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

Jia

  • Cuisine: Chinese
  • Menu: Buffet

SATOO

  • Cuisine: Asian, Chinese, Indian
  • Menu: Buffet, A-la-carte

Nishimura

  • Cuisine: Japanese
  • Menu: Buffet

Rosso

  • Cuisine: Italian
  • Menu: Buffet, A-la-carte

B.A.T.S.

  • Cuisine: American, International
  • Menu: Buffet
Location
Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220
Excellent
Location

8.7

Airports

  • Halim Perdanakusuma International Airport (HLP)
    10.2 km 33 min drive
  • Soekarno-Hatta International Airport (CGK)
    20.1 km 41 min drive

Public transportation

  • Karet Railway Station
    320 m 7 min walk
  • Stasiun BNI City
    350 m

Hospital or clinic

  • Dental Asthetic
    370 m

Shopping

  • Grand Indonesia Mall
    900 m

Convenience store

  • Indomaret
    510 m 3 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    900 m
  • National Museum
    3.0 km
  • Gambir Train Station Building
    3.2 km
  • National Monument (MONAS)
    3.3 km
  • Jakarta Cathedral
    4.1 km
  • Museum Bank Indonesia
    7.3 km
  • Jakarta Old Town
    7.7 km
  • Ancol Dreamland
    8.9 km
  • Istiqlal Mosque
    11.2 km
  • Beautiful Indonesia in Miniature Park
    16.3 km

Nearby landmarks

  • Wisma 46 Kota BNI
    220 m
  • LSPR Jakarta
    310 m
  • Karet Railway Station
    320 m
  • Stasiun BNI City
    350 m
  • Dental Asthetic
    370 m
  • Dukuh Atas Skatepark
    480 m
  • Sudirman Railway Station
    500 m
  • Dukuh Atas
    510 m
  • RPTRA Bonti
    570 m
  • UOB Plaza Thamrin
    590 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 6 years old will receive breakfast free of charge.
  • Children 6-12 years old will be charged 50% of the adult price for breakfast.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until14:00

Getting around

  • Airport transfer fee852500 IDR

Extras

  • Breakfast charge (unless included in room price)304920 IDR

The property

  • Number of floors32
  • Number of rooms 661

Reviews of Shangri-La Jakarta from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.1
Facilities9.1
Location8.7
Room comfort and quality8.7
Service9.1
Value for money8.4
High score for Jakarta
Rating
9+ Exceptional (360)
8-9 Excellent (141)
7-8 Very Good (140)
6-7 Good (28)
<6 Below Expectation (33)
Time of the year
Mar - May (153)
Jun - Aug (140)
Sep - Nov (175)
Dec - Feb (234)
All guests (1,338)
All room types
All languages

Show reviews that mention 

Showing 702 verified guest comments
12345
10.0
Exceptional
Chrisman from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in February 2021

Have a great outstanding experience during pur stay”

Shangrila Hotel surely is a 5 star hotel. Though the hotel it self have been around for quite sometimes, it is aging very well, and im sure it went through a couple of renovations. it is indeed classic and luxurious in the same time. Swimming pool is massive with a kids section with slides and else. In addition the service is WOW, staff is very friendly and helpful, I’ve stay with the horizon lounge included in my package. You can access the lounge anytime to enjoy your time during your stay with very nice and alot of variety of beverages. And your kid can enjoy a popcorn in the swimming pool area. We surely have a great time during our stay.

Reviewed February 15, 2021

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Dear Chrisman, Thank you for sharing your review. I am glad to know that our swimming pool, kids aqua playground, colleagues and overall services have made your stay an excellent one. My team and I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ General Manager

Responded February 16, 2021
Shangri-La Jakarta
10.0
Exceptional
Jonathan from Indonesia
Family with teens
Deluxe Room King
Stayed 1 night in March 2021

Very satisfied ”

We are very pleased with the friendly workers there, especially with the workers @Satoo. They are very friendly and helpful. The pool also great. My kids had a wonderful time at the pool. Chef Risky is a great chef. He gave my son a very good motivation to pursue dream and Mbak Emma is a great server. Everytime we went to Satoo, she always served us wonderfully and with a great attitude. Pak Julian and Pak Adit are also great servers. We will come back. -Yellen & Jonathan Mays

Reviewed March 10, 2021

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Dear Jonathan, Thank you for sharing this kind review and I am proud to know that our swimming pool and colleagues at SATOO have presented an excellent service which clearly made a positive impression on you. We appreciate your recognition to Rizky, Emma, Julian and Adit, I am sure they will be proud to read your compliment. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded March 12, 2021
Shangri-La Jakarta
10.0
Exceptional
Nadia from Indonesia
Solo traveler
Deluxe Room King
Stayed 4 nights in May 2021

The best staycation experience”

I had a very pleasant staycation experience during the Eid holiday. The room always clean, the healthy protocol makes me feel safe, the staff is helpful and friendly from receptionist - housekeeping - lobby lounge staff - SATOO staff - service center - in-room dining is very friendly. Always a pleasant experience. Thanks for letting me had a late checkout.

Reviewed June 09, 2021

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Dear Nadia, Thank you for sharing your review. The health and safety of our colleagues and guests are of utmost priority. We have implemented severe operational protocols with following to Shangri-La Cares commitment to ensure guests have complete confidence and peace of mind during their stay. I am glad to know that our health protocol, room cleanliness, and colleagues’ services have made your stay during Eid holiday a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded June 09, 2021
Shangri-La Jakarta
10.0
Exceptional
Jeany from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in December 2019

Wonderful Hotel”

We really enjoyed our stay at Shangri-La. Check in is fast, very friendly Hotel staffs. We had not had a chance to try out the facilities in the Hotel. Breakfast was amazing, delicious foods! We had lunch as well as dinner at Jia, our favorite restaurant, highly recommended! Very delicious foods and we love the staffs there too :) All and all, we will definitely be back here. Thank you.

Reviewed December 30, 2019

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10.0
Exceptional
rahmi from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in December 2019

Very nice and comfy staycation”

We chose this hotel because this is one of recommended child friendly hotel. My kids was very satisfied playing in the water park and playground. Though one of my kid had accident during her time playing in water park (and I was panic), but the staffs was very helpful and bring my kid to the clinic. The food also very delicious. Will surely bring my family back to Shangri La

Reviewed December 26, 2019

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10.0
Exceptional
YENTY from Indonesia
Family with young children
Deluxe Room Twin
Stayed 3 nights in December 2020

celebrate new year eve's at Shangrila”

We booked 2 rooms from 30th dec - 02nd Jan to celebrate new year 2021 at Shangrila Although the hotel is quite old , but what I like most about this hotel is the service!! I give 2 thumbs up for the service. Everyone is so helpful and the hotel is very generous in providing you such extra towels, extra mineral water. Breakfast menu is not so great but I do not mind at all since the service is great.

Reviewed January 02, 2021

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Dear Yenty, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. However, please accept my sincere apology if our breakfast menu did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. I hope we would have the chance to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded January 04, 2021
Shangri-La Jakarta
9.6
Exceptional
Jerry from Philippines
Family with young children
Executive Suite
Stayed 1 night in July 2020

Pricey but worthy”

We booked an executive suite last Friday for one night in this hotel. We were 4, 3 adults and 1 kid. Room was big and comfy and the staff was very hospitable and you can easily approach them if you need anything. Since we were in exec suite, we were entitled in the horizon club. Free snacks and drinks is available in the 23rd floor. Breakfast choices in satoo restaurant is good enough since this pandemic is causing a lot of distancing. Overall, this hotel and our stay was a blast. Facilities are available for kids and the family. Pool is clean, activities for kids are also prepared until 17:00. Extra bed was also provided since we requested it and it's free. Highly recommended hotel in the area.

Reviewed August 02, 2020

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Dear Jerry, Thank you for sharing your review. I am very pleased to know that our overall facilities and services have made your stay a pleasant one. We look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded October 08, 2020
Shangri-La Jakarta
10.0
Exceptional
suroso from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in June 2019

friendly staff and very good accomodation”

i usually come to Shangri-La for lunch at SATOO, but then me and my family interested in doing staycation here. first impression, the room is clean, smell good, and the staff is very friendly to welcome us.

Reviewed September 04, 2019

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10.0
Exceptional
cressett from United Kingdom
Business traveler
Deluxe Room Twin
Stayed 1 night in March 2020

Outstanding hotel and truly a five star ”

This is one of the best hotels I’ve stayed at in Jakarta. It has a great ambience and the staff are so professional and helpful. The facilities are excellent as are the choice of restaurants within the hotel. Club Horizon was simply brilliant and well worth the upgrade.

Reviewed March 08, 2020

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10.0
Exceptional
bambang from Indonesia
Business traveler
Horizon Club King
Stayed 2 nights in November 2020

Exceptional”

Stay 2 nights in the horizon club room for business. A bit old room, but very clean and comfortable. The health protocol conducted efficiently and the staff in the club lounge were excellent!

Reviewed November 30, 2020

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Dear Bambang, Thank you for sharing your review. I am glad to know that our room, health protocol and our colleagues have made your stay a pleasant one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded December 01, 2020
Shangri-La Jakarta
10.0
Exceptional
Irwandi from Indonesia
Family with teens
Horizon Club King
Stayed 1 night in February 2021

10 out of 10”

Why? The list is too long to mention. It starts with the hospitality of the staff; security, front desk, Horizon Club's and Satoo's crew. Rooms were clean, and food was so good.

Reviewed February 14, 2021

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Dear Irwandi, Thank you for sharing your kind review. I am glad to know that our colleagues, room cleanliness and food quality have made your stay an excellent one. I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ

Responded February 16, 2021
Shangri-La Jakarta
10.0
Exceptional
Rr from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in November 2019

Excellent hotel with great servic”

Had a staycation at Shangri-la to celebrate my husband birthday. Excellent service, especially Mr Raja at the front office desk, very helpful and friendly. Great playpark poll kids would love it. Thank you Shangri-la for the hospitality, and also for the birthday amenities !

Reviewed November 10, 2019

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10.0
Exceptional
Foni from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in February 2021

Best hotel for family with young kids”

The pool is magnificent. There’s water playground, free floaters, and free popcorn! That’s the best part that my son likes xD Food is always delightful! This hotel is never failed us. Been here couple of times. Highly recommended!

Reviewed May 11, 2021

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Dear Foni, Thank you for sharing your review. I am glad to know that our swimming pool, kids aqua playground, and food quality have made your stay a memorable one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded May 12, 2021
Shangri-La Jakarta
10.0
Exceptional
lalitaiswari from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in April 2021

Great staycation experience”

Since i eat Satoo, i willing to stay at the hotel. And finally, i fullfil the will. Very nice and comfy hotel. Many facilities they had for my kids. My parents also like so much the views, the scenery, they taken many photos coz this hotel have many spots.

Reviewed April 25, 2021

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10.0
Exceptional
Eugene from Qatar
Business traveler
Deluxe Room Twin
Stayed 5 nights in July 2019

Great hotel!”

Great for business trips & even for families with young kids. Has it’s own mini water park. Amazing hotel ambiance & buffet breakfast. Bars and restaurants available. Good location too.

Reviewed December 10, 2019

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10.0
Exceptional
Jusak from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in December 2019

Best Hotel in Jakarta For Family with Child”

I have been stayed at Shangri-La Hotel and enjoy the facilities especially for child. More better if Shangri-La also have children Play Ground for Child. Thank you Shangri-La

Reviewed December 29, 2019

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10.0
Exceptional
Jusak from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in December 2019

Best Hotel in Jakarta for Family”

I have been stayed at Shangri-La Hotel and enjoy the facilities especially for child. More better if Shangri-La also have children Play Ground for Child. Thank you Shangri-La

Reviewed December 29, 2019

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10.0
Exceptional
WINNIE from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in November 2019

Nice hotel”

The staffs are very nice and helpful. Pool is ok for small children. However its weekend so a little bit crowded there. Overall the hotel is highly recommended and I definitely would like to come back to this place. Thanks!

Reviewed November 12, 2019

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10.0
Exceptional
Bobby from Indonesia
Family with young children
Executive Suite
Stayed 2 nights in December 2020

Enjoyable stay”

Cool pool for kids, hard to find in Jakarta! Like the balcony in my room. Staff and cleanliness are great.

Reviewed January 03, 2021

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Dear Bobby, Thank you for sharing your review. I am glad to know that our swimming pool, balcony, colleagues and hotel cleanliness have made your stay a pleasant one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded January 04, 2021
Shangri-La Jakarta
9.6
Exceptional
Andries from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in November 2020

Excellent stay with my children”

My family were having a good time staying in Shangri-la. The room is nice and clean. The food is delicious, breakfast got so many varieties. And the best are the pool and kids water play outdoor, my children are very excited with it. Definitely we will come back.

Reviewed November 24, 2020

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Dear Andries, Thank you for sharing your review. I am glad to know that our room, food quality, swimming pool and aqua playground have made your stay a pleasant one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded November 25, 2020
Shangri-La Jakarta
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