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Recreational facilities, Shangri-La Jakarta in Jakarta
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Facilities, Shangri-La Jakarta in Jakarta
Lobby, Shangri-La Jakarta in Jakarta
Interior view, Shangri-La Jakarta in Jakarta
Swimming pool [outdoor], Shangri-La Jakarta in Jakarta
Swimming pool [outdoor], Shangri-La Jakarta in Jakarta

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8.9

Excellent

1,934 reviews

1,934 reviews

Housekeeping32
Breakfast30
Swimming Pool18
See map
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
LSPR Jakarta
310 m
General Soedirman Street
430 m
Dukuh Atas Skatepark
480 m
RPTRA Bonti
570 m
Karet Railway Station
320 m
Popular landmarks
Grand Indonesia Mall
900 m
National Museum
3.0 km
Gambir Train Station Building
3.2 km
National Monument (MONAS)
3.3 km
Jakarta Cathedral
4.1 km
Closest landmarks
Wisma 46 Kota BNI
220 m
Dental Asthetic
370 m
UOB Plaza Thamrin
590 m
UOB Plaza
610 m
Citywalk Sudirman
630 m

Shangri-La Jakarta

Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Sudirman, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

310 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Hot tub

Fitness center

Check-in/out [express]

Luggage storage

This property is in high demand!

4 travelers have booked today.

Value for money8.4
Location rating8.8
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.2 km

Rooms available at Shangri-La Jakarta

Excellent
Room comfort & quality

8.7

One-Bedroom Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club King
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
One Bedroom Suite King
...
  • Room size: 88 m²/947 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 43 m²/463 ft²
Enter dates to see prices
Horizon Club Room
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
HORIZON,DELUXE ROOM,2 TWIN BEDS
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices

Frequently asked questions

What types of entertainment are available at Shangri-La Jakarta?

Shangri-La Jakarta features water park while you remain at this property, providing visitors with entertainment value all throughout your holiday here.

Are there ATM on-site at Shangri-La Jakarta?

Yes! The benefits of staying at Shangri-La Jakarta include an on-site ATM, providing guest visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

What bars are in close proximty of Shangri-La Jakarta?

While lodging at Shangri-La Jakarta, enjoy your evening or night out at BB's Bar, Blowfish Bar, and Paprika Wine Bar to make the most out of your nightlife.

What public parks are within range of Shangri-La Jakarta?

While residing at Shangri-La Jakarta, indulge in your morning or evening stroll at nearby park which include Taman Danau Singkarak RW 03, Amusement Park, and Menteng Park.

In which languages can Shangri-La Jakarta's employees communicate?

Shangri-La Jakarta can speak in 4 languages and supports popular languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What do past guests love most about Shangri-La Jakarta?

Past guests that stayed at Shangri-La Jakarta have given this property a rating of 9.17 for its excellent cleanliness as the primary highlight for their stay.

What is the average rating that verified Business travelers' have given to Shangri-La Jakarta?

Past business travelers that have stayed at this property have given Shangri-La Jakarta an average rating of 8.7. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to Shangri-La Jakarta?

Verified couple travelers that have stayed at this property have given Shangri-La Jakarta an average rating of 9.0. You can look up on more in depth customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the closest train, metro, or bus station to Shangri-La Jakarta?

The closest train, metro, or bus station is Pulo Gadung Terminal Bus Station, 10115.02 m away from Shangri-La Jakarta.

What popular shopping destinations are close by Shangri-La Jakarta?

Shopping options in Shangri-La Jakarta’s Sudirman neighborhood include Grand Indonesia Mall.

What time is check-in and check-out at Shangri-La Jakarta?

Check-in is from 02:00 PM, and check-out is until 02:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated time frame may be charged an additional fee.

What people love about Shangri-La Jakarta

  • 8

    Very good
    Staff 

    "Rooms are clean, staffs are great, many facilities for children."

    Yoseph

    |

    August 24, 2023

  • 9.6

    Exceptional
    Cleanliness

    "Clean room, nice breakfast and pool."

    Karina

    |

    October 30, 2021

  • 10

    Exceptional
    Location

    "The location is great"

    Rizky

    |

    May 28, 2023

Property ranking|Compared to 3,125 Jakarta properties
See all rankings
Room comfort score
8.7/10
Room size
55 sqm.
Service score
9.1/10
Cleanliness score
9.2/10
Better than
99
%
of Jakarta properties
Bigger than
97
%
of Jakarta properties
Better than
96
%
of Jakarta properties
Better than
96
%
of Jakarta properties
Overall rating:

8.9

Excellent
1,934 reviews
Cleanliness
9.2
Facilities
9.1
Location
8.8
Read all reviews >
What travelers say they love:
Big rooms and nice facilities for a 5 star hotel.
Shafrizal from Malaysia
Business traveler
More about Shangri-La Jakarta

More about Shangri-La Jakarta

Experience Luxury and Convenience at Shangri-La Jakarta's 5-Star Facilities

Indulge in a luxurious stay at Shangri-La Jakarta, a 5-star hotel located in the heart of Jakarta, Indonesia. With a wide range of facilities to cater to your every need, this hotel offers 24-hour room service, laundry service, safety deposit boxes, and a concierge to ensure a comfortable stay. Take advantage of the hotel's airport transfer, tours, and taxi service to explore the city with ease. Enjoy a delicious meal at the hotel's restaurant, coffee shop, or poolside bar. Unwind and pamper yourself at the salon, spa, sauna, steamroom, hot tub, fitness center, or outdoor pool. Stay connected with free Wi-Fi in all rooms and public areas. Other amenities include a nightclub, shops, bar, designated smoking area, and car park free of charge. Start your day with a delicious breakfast buffet or continental breakfast. With express check-in/check-out, car hire, luggage storage, daily housekeeping, and ticket service, Shangri-La Jakarta offers the perfect blend of luxury and convenience for your stay in Jakarta.

Room Types at Shangri-La Jakarta

Shangri-La Jakarta offers a variety of luxurious room types to suit every traveler's needs. Guests can choose from the spacious Deluxe Room King, which features a comfortable king-sized bed and covers an area of 43 square meters. Alternatively, the Deluxe Room Twin offers two single beds in the same area. For those seeking a more lavish experience, the Executive Suite provides 68 square meters of space with a king-sized bed. The Horizon Club King and Horizon Club Twin offer 45 square meters of space each, with either a king-sized bed or two single beds. Finally, the One-Bedroom Suite is the ultimate indulgence, with 88 square meters of space and a king-sized bed to ensure a restful night's sleep.

Happy Kids and Great Facilities

Shangri-La Jakarta is a great choice for families with kids, as seen in the positive customer reviews. The hotel's big pool and waterpark provide endless entertainment for kids, and the staff are always friendly and helpful. The delicious breakfast and clean rooms add to the overall positive experience. The hotel's great ambience and facilities, including the amazing pool, make it an enjoyable place to stay. Guests rave about the buffet breakfast and the quality of the food. Overall, Shangri-La Jakarta is a great hotel with amazing facilities that will leave both kids and adults happy and satisfied.

Experience Unmatched Comfort and Hospitality at Shangri-La Jakarta

Shangri-La Jakarta is a hotel that has won the hearts of its customers with its exceptional service and top-notch facilities. With an overall rating of 8.9, this hotel has earned high marks in every category, including facilities, cleanliness, and staff performance. Guests have commended the hotel's staff for their friendly and attentive service, and have praised the hotel's location for its convenience. The food and dining options at Shangri-La Jakarta have also received high praise, with an 8.6 rating. Guests have described the hotel as a luxurious and comfortable haven, with an 8.7 rating for comfort. With all these factors combined, Shangri-La Jakarta offers an unforgettable experience that is worth every penny, earning an 8.4 rating for value. Book your stay at Shangri-La Jakarta and experience unmatched comfort and hospitality.

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Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

48 mentions

Swimming Pool

41 mentions

Food & Dining

33 mentions

Housekeeping

32 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Yoga room
Cleanliness and safety
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Bathtub grab bar
  • Blackout curtains
  • Braille and tactile signage
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Fire extinguisher
  • First aid kit
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Hand sanitizer
  • High floor
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop workspace
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
Jia
  • Cuisine: Chinese
  • Menu: Buffet
SATOO
  • Cuisine: Asian, Chinese, Indian
  • Menu: Buffet, A-la-carte
Nishimura
  • Cuisine: Japanese
  • Menu: Buffet
Rosso
  • Cuisine: Italian
  • Menu: Buffet, A-la-carte
B.A.T.S.
  • Cuisine: American, International
  • Menu: Buffet

Location

Kota BNI, Jl. Jend. Sudirman Kav. 1, Sudirman, Jakarta, Indonesia, 10220
Excellent
Location

8.8

Airports
  • Halim Perdanakusuma International Airport (HLP)
    10.2 km 33 min drive
  • Soekarno-Hatta International Airport (CGK)
    20.1 km 41 min drive
Public transportation
  • Karet Railway Station
    320 m 7 min walk
  • Stasiun BNI City
    350 m
Hospital or clinic
  • Dental Asthetic
    370 m
Shopping
  • Grand Indonesia Mall
    900 m
Convenience store
  • Indomaret
    510 m 3 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Grand Indonesia Mall
    900 m
  • National Museum
    3.0 km
  • Gambir Train Station Building
    3.2 km
  • National Monument (MONAS)
    3.3 km
  • Jakarta Cathedral
    4.1 km
  • Museum Bank Indonesia
    7.3 km
  • Jakarta Old Town
    7.7 km
  • Ancol Dreamland
    8.9 km
  • Istiqlal Mosque
    11.2 km
  • Beautiful Indonesia in Miniature Park
    16.3 km
Nearby landmarks
  • Wisma 46 Kota BNI
    220 m
  • LSPR Jakarta
    310 m
  • Karet Railway Station
    320 m
  • Stasiun BNI City
    350 m
  • Dental Asthetic
    370 m
  • General Soedirman Street
    430 m
  • Dukuh Atas Skatepark
    480 m
  • Sudirman Railway Station
    500 m
  • Dukuh Atas
    510 m
  • RPTRA Bonti
    570 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 6 years old will receive breakfast free of charge.
  • Children 6-12 years old will be charged 50% of the adult price for breakfast.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until14:00
Getting around
  • Airport transfer fee852500 IDR
Extras
  • Breakfast charge (unless included in room price)304920 IDR
The property
  • Number of floors32
  • Number of rooms 662

Reviews of Shangri-La Jakarta from real guests

Provided by verified guests of Agoda
8.9
Cleanliness9.2
Facilities9.1
Location8.8
Room comfort and quality8.7
Service9.1
Value for money8.4
High score for Jakarta
Rating
9+ Exceptional (370)
8-9 Excellent (145)
7-8 Very Good (141)
6-7 Good (28)
<6 Below Expectation (33)
Time of the year
Mar - May (155)
Jun - Aug (148)
Sep - Nov (180)
Dec - Feb (234)

Show reviews that mention 

Showing 717 verified guest comments
12345
10.0
Exceptional
Chrisman from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in February 2021

Have a great outstanding experience during pur stay”

Shangrila Hotel surely is a 5 star hotel. Though the hotel it self have been around for quite sometimes, it is aging very well, and im sure it went through a couple of renovations. it is indeed classic and luxurious in the same time. Swimming pool is massive with a kids section with slides and else. In addition the service is WOW, staff is very friendly and helpful, I’ve stay with the horizon lounge included in my package. You can access the lounge anytime to enjoy your time during your stay with very nice and alot of variety of beverages. And your kid can enjoy a popcorn in the swimming pool area. We surely have a great time during our stay.

Reviewed February 15, 2021

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Dear Chrisman, Thank you for sharing your review. I am glad to know that our swimming pool, kids aqua playground, colleagues and overall services have made your stay an excellent one. My team and I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ General Manager

Responded February 16, 2021
Shangri-La Jakarta
10.0
Exceptional
Nadia from Indonesia
Solo traveler
Deluxe Room King
Stayed 4 nights in May 2021

The best staycation experience”

I had a very pleasant staycation experience during the Eid holiday. The room always clean, the healthy protocol makes me feel safe, the staff is helpful and friendly from receptionist - housekeeping - lobby lounge staff - SATOO staff - service center - in-room dining is very friendly. Always a pleasant experience. Thanks for letting me had a late checkout.

Reviewed June 09, 2021

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Dear Nadia, Thank you for sharing your review. The health and safety of our colleagues and guests are of utmost priority. We have implemented severe operational protocols with following to Shangri-La Cares commitment to ensure guests have complete confidence and peace of mind during their stay. I am glad to know that our health protocol, room cleanliness, and colleagues’ services have made your stay during Eid holiday a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded June 09, 2021
Shangri-La Jakarta
10.0
Exceptional
Jonathan from Indonesia
Family with teens
Deluxe Room King
Stayed 1 night in March 2021

Very satisfied ”

We are very pleased with the friendly workers there, especially with the workers @Satoo. They are very friendly and helpful. The pool also great. My kids had a wonderful time at the pool. Chef Risky is a great chef. He gave my son a very good motivation to pursue dream and Mbak Emma is a great server. Everytime we went to Satoo, she always served us wonderfully and with a great attitude. Pak Julian and Pak Adit are also great servers. We will come back. -Yellen & Jonathan Mays

Reviewed March 10, 2021

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Dear Jonathan, Thank you for sharing this kind review and I am proud to know that our swimming pool and colleagues at SATOO have presented an excellent service which clearly made a positive impression on you. We appreciate your recognition to Rizky, Emma, Julian and Adit, I am sure they will be proud to read your compliment. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded March 12, 2021
Shangri-La Jakarta
10.0
Exceptional
YENTY from Indonesia
Family with young children
Deluxe Room Twin
Stayed 3 nights in December 2020

celebrate new year eve's at Shangrila”

We booked 2 rooms from 30th dec - 02nd Jan to celebrate new year 2021 at Shangrila Although the hotel is quite old , but what I like most about this hotel is the service!! I give 2 thumbs up for the service. Everyone is so helpful and the hotel is very generous in providing you such extra towels, extra mineral water. Breakfast menu is not so great but I do not mind at all since the service is great.

Reviewed January 02, 2021

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Dear Yenty, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. However, please accept my sincere apology if our breakfast menu did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. I hope we would have the chance to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded January 04, 2021
Shangri-La Jakarta
9.6
Exceptional
Jerry from Philippines
Family with young children
Executive Suite
Stayed 1 night in July 2020

Pricey but worthy”

We booked an executive suite last Friday for one night in this hotel. We were 4, 3 adults and 1 kid. Room was big and comfy and the staff was very hospitable and you can easily approach them if you need anything. Since we were in exec suite, we were entitled in the horizon club. Free snacks and drinks is available in the 23rd floor. Breakfast choices in satoo restaurant is good enough since this pandemic is causing a lot of distancing. Overall, this hotel and our stay was a blast. Facilities are available for kids and the family. Pool is clean, activities for kids are also prepared until 17:00. Extra bed was also provided since we requested it and it's free. Highly recommended hotel in the area.

Reviewed August 02, 2020

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Dear Jerry, Thank you for sharing your review. I am very pleased to know that our overall facilities and services have made your stay a pleasant one. We look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded October 08, 2020
Shangri-La Jakarta
10.0
Exceptional
Foni from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in February 2021

Best hotel for family with young kids”

The pool is magnificent. There’s water playground, free floaters, and free popcorn! That’s the best part that my son likes xD Food is always delightful! This hotel is never failed us. Been here couple of times. Highly recommended!

Reviewed May 11, 2021

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Dear Foni, Thank you for sharing your review. I am glad to know that our swimming pool, kids aqua playground, and food quality have made your stay a memorable one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded May 12, 2021
Shangri-La Jakarta
10.0
Exceptional
Irwandi from Indonesia
Family with teens
Horizon Club King
Stayed 1 night in February 2021

10 out of 10”

Why? The list is too long to mention. It starts with the hospitality of the staff; security, front desk, Horizon Club's and Satoo's crew. Rooms were clean, and food was so good.

Reviewed February 14, 2021

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Dear Irwandi, Thank you for sharing your kind review. I am glad to know that our colleagues, room cleanliness and food quality have made your stay an excellent one. I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ

Responded February 16, 2021
Shangri-La Jakarta
10.0
Exceptional
bambang from Indonesia
Business traveler
Horizon Club King
Stayed 2 nights in November 2020

Exceptional”

Stay 2 nights in the horizon club room for business. A bit old room, but very clean and comfortable. The health protocol conducted efficiently and the staff in the club lounge were excellent!

Reviewed November 30, 2020

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Dear Bambang, Thank you for sharing your review. I am glad to know that our room, health protocol and our colleagues have made your stay a pleasant one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded December 01, 2020
Shangri-La Jakarta
10.0
Exceptional
lalitaiswari from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in April 2021

Great staycation experience”

Since i eat Satoo, i willing to stay at the hotel. And finally, i fullfil the will. Very nice and comfy hotel. Many facilities they had for my kids. My parents also like so much the views, the scenery, they taken many photos coz this hotel have many spots.

Reviewed April 25, 2021

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10.0
Exceptional
cressett from United Kingdom
Business traveler
Deluxe Room Twin
Stayed 1 night in March 2020

Outstanding hotel and truly a five star ”

This is one of the best hotels I’ve stayed at in Jakarta. It has a great ambience and the staff are so professional and helpful. The facilities are excellent as are the choice of restaurants within the hotel. Club Horizon was simply brilliant and well worth the upgrade.

Reviewed March 08, 2020

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10.0
Exceptional
lucy from Indonesia
Family with young children
Deluxe Room King
Stayed 3 nights in May 2021

everything are excellent! ”

from the arrival time, and they are fair enough to give us complimentary because of the lateness preparation of our room. overall they accommodate us very well. thank you!

Reviewed May 23, 2021

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Dear Lucy, Thank you for sharing your review. I am glad to know that our service has made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded May 24, 2021
Shangri-La Jakarta
9.6
Exceptional
Dicky from Indonesia
Family with teens
Deluxe Room King
Stayed 1 night in January 2021

Always love to stay in Shangri-La”

Been stay few times in Shangri-La Jakarta. It always felt pleasure and great with the experience. Room bit old but still clean and spacious. Great buffet in Satoo and great pool. Sometimes the pool bit crowded especially on weekend.

Reviewed September 27, 2021

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10.0
Exceptional
Bobby from Indonesia
Family with young children
Executive Suite
Stayed 2 nights in December 2020

Enjoyable stay”

Cool pool for kids, hard to find in Jakarta! Like the balcony in my room. Staff and cleanliness are great.

Reviewed January 03, 2021

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Dear Bobby, Thank you for sharing your review. I am glad to know that our swimming pool, balcony, colleagues and hotel cleanliness have made your stay a pleasant one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded January 04, 2021
Shangri-La Jakarta
10.0
Exceptional
yenny from Indonesia
Family with young children
Deluxe Room Twin
Stayed 2 nights in May 2021

Good for staycation”

My kids happy to stay here, big pool and waterpark, breakfast delicious , clean

Reviewed May 19, 2021

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Dear yenny, Thank you for sharing your review. I am glad to know that our overall facilities, food quality, and cleanliness have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded May 19, 2021
Shangri-La Jakarta
9.6
Exceptional
Andries from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in November 2020

Excellent stay with my children”

My family were having a good time staying in Shangri-la. The room is nice and clean. The food is delicious, breakfast got so many varieties. And the best are the pool and kids water play outdoor, my children are very excited with it. Definitely we will come back.

Reviewed November 24, 2020

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Dear Andries, Thank you for sharing your review. I am glad to know that our room, food quality, swimming pool and aqua playground have made your stay a pleasant one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded November 25, 2020
Shangri-La Jakarta
10.0
Exceptional
Heroniko from South Korea
Family with young children
Deluxe Room Twin
Stayed 1 night in January 2021

Great hotel for family”

We have fun enjoying stay, got complimentary extra bed as the twin bed is not available so we can sleep more conform ,good service and delicious breakfast , our kids have fun on the swimming pool

Reviewed January 17, 2021

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Dear Heroniko, Thank you for sharing your review. I am glad to know that our hotel facilities and services have made your stay a pleasant one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded January 20, 2021
Shangri-La Jakarta
10.0
Exceptional
joyce from Indonesia
Family with young children
Horizon Club Twin
Stayed 2 nights in March 2021

The perfect Family hotel in the city”

Its an oasis in the middle of the hustle and bustle that is Jakarta. You dont feel like you are in Jakarta when we stepped into Shangrila

Reviewed March 29, 2021

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Dear Joyce, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ General Manager

Responded March 30, 2021
Shangri-La Jakarta
10.0
Exceptional
Omar from Indonesia
Family with young children
Deluxe Room Twin
Stayed 2 nights in December 2020

Old hotel with everlasting cozyness”

Great hotel, very strategic location, city center nearby, great room and very clean.

Reviewed May 01, 2021

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Dear Omar, Thank you for sharing your review. I am glad to know that our overall service, facilities and cleanliness have made your stay a memorable one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

Responded May 03, 2021
Shangri-La Jakarta
10.0
Exceptional
yanaika from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in December 2020

Exceptional”

a very nice hotel for kids. they have a water playground which my kids loved so much.

Reviewed February 25, 2022

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10.0
Exceptional
Angelia from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in April 2021

Excellent all in one!”

Best hotel for staying over, such a little vacay for little one, definitely will come back again anytime soon! Thank you for the hospitality 👍🏻

Reviewed April 10, 2021

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