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Exterior view, Sheraton Grand Jakarta Gandaria City Hotel in Jakarta
Deluxe King Room - Guestroom, Sheraton Grand Jakarta Gandaria City Hotel in Jakarta
Exterior view, Sheraton Grand Jakarta Gandaria City Hotel in Jakarta
Lobby, Sheraton Grand Jakarta Gandaria City Hotel in Jakarta
Interior view, Sheraton Grand Jakarta Gandaria City Hotel in Jakarta
Interior view, Sheraton Grand Jakarta Gandaria City Hotel in Jakarta
Swimming pool [outdoor], Sheraton Grand Jakarta Gandaria City Hotel in Jakarta

Removed from saved list

9.1

Exceptional

1,390 reviews

1,390 reviews

Housekeeping24
Breakfast17
Shops7
See map
See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Istiqlal Mosque
6.7 km
Grand Indonesia Mall
6.9 km
National Museum
8.8 km
National Monument (MONAS)
9.3 km
Gambir Train Station Building
9.3 km
Closest landmarks
Gandaria City
110 m
Gandaria City Mall
120 m
Posyandu Manggis
500 m
Klinik Utama JRC PPTI
510 m
Puskesmas Kelurahan Kebayoran Lama Selatan
520 m

Sheraton Grand Jakarta Gandaria City Hotel

Jl. Sultan Iskandar Muda, Pondok Indah, Jakarta, Indonesia, 12240 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Pondok Indah part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Hygiene Plus

Sparkling clean

840 meters to public transportation

Check-in [24-hour]

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

9 travelers have booked today.

Value for money8.8
Distance to city center10.9 km
Location rating9.3
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport11.6 km

Rooms available at Sheraton Grand Jakarta Gandaria City Hotel

Excellent
Room comfort & quality

8.8

Executive Suite, Club lounge access, Suite, 1 King
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite, Club lounge access, 1 Bedroom Larger Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe, Club lounge access, Guest room, 2 Double
...
  • Room size: 35 m²/377 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Club Grand Deluxe, Club lounge access, Larger Guest room
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 2 Double
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Grand Deluxe, Larger Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed, Club Lounge Access, Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Ambassador Suite, Club lounge access, 1 Bedroom Larger Suite
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed, Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Sheraton Grand Jakarta Gandaria City Hotel have bars on the premises?

Enjoy your getaway the best way yet with Sheraton Grand Jakarta Gandaria City Hotel's bar and poolside bar readily available right in front of your doorstep for whenever you need a drink or two.

What kind of non-water sports and outdoor activities are readily available at Sheraton Grand Jakarta Gandaria City Hotel?

Sheraton Grand Jakarta Gandaria City Hotel offers non-water sport and outdoor activities such as golf course (within 3 km) for you to take advantage of.

What measures does Sheraton Grand Jakarta Gandaria City Hotel take in terms of hygiene, safety, and cleanliness?

Sheraton Grand Jakarta Gandaria City Hotel satisfy our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes well prepared with staff trained in safety protocol, free face masks, first aid kit, temperature check for guests and staff, and body thermometer for enhanced safety measures and hygiene protocols.

Are there ATM on-site at Sheraton Grand Jakarta Gandaria City Hotel?

Yes! The perks of staying at Sheraton Grand Jakarta Gandaria City Hotel include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

When was Sheraton Grand Jakarta Gandaria City Hotel built?

Sheraton Grand Jakarta Gandaria City Hotel was built in 2015.

How many floors does Sheraton Grand Jakarta Gandaria City Hotel have?

Sheraton Grand Jakarta Gandaria City Hotel has a total of 20 floors.

At what time of the year is Sheraton Grand Jakarta Gandaria City Hotel most popular?

Sheraton Grand Jakarta Gandaria City Hotel's most popular month where verified guests travelers have stayed the most is in December.

What is the verified guest review consensus about Sheraton Grand Jakarta Gandaria City Hotel's spa?

73.0% of our verified visitor reviews have given a positive review and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Sheraton Grand Jakarta Gandaria City Hotel down in the review section.

What is the average rating that verified Business travelers' have given to Sheraton Grand Jakarta Gandaria City Hotel?

Verified business travelers that have stayed at this property have given Sheraton Grand Jakarta Gandaria City Hotel an average rating of 8.9. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with older children have given to Sheraton Grand Jakarta Gandaria City Hotel?

Past families with older children that have stayed at this property have given Sheraton Grand Jakarta Gandaria City Hotel an average rating of 9.3. You can look into more descriptive customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

Is breakfast offered at Sheraton Grand Jakarta Gandaria City Hotel?

Wake up to an amazing buffet and continental breakfast at Sheraton Grand Jakarta Gandaria City Hotel. Visitors can enjoy breakfast offered with an additional charge of 248000 IDR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.

What people love about Sheraton Grand Jakarta Gandaria City Hotel

  • 10

    Exceptional
    Staff 

    "The ambiance, foods, cleanliness and all the staffs makes us want to come over again."

    ratna

    |

    July 26, 2023

  • 9.2

    Exceptional
    Cleanliness

    "Nice, clean spacious room."

    clara

    |

    July 2, 2023

  • 8.8

    Excellent
    Location

    "Great hotel, good location and convenient to all."

    Sze

    |

    August 6, 2023

Overall rating:

9.1

Exceptional
1,072 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.3
Read all reviews >
What travelers say they love:
Nice location, view, very clean, friendly staff.
indriati from Indonesia
Couple
More about Sheraton Grand Jakarta Gandaria City Hotel

More about Sheraton Grand Jakarta Gandaria City Hotel

Experience Luxury and Convenience at Sheraton Grand Jakarta Gandaria City Hotel

Indulge in a 5.0 star hotel experience at Sheraton Grand Jakarta Gandaria City Hotel, located in the heart of Jakarta, Indonesia. This hotel boasts a range of facilities to cater to your every need, including 24-hour room service, laundry service, safety deposit boxes, airport transfer, valet parking, concierge, car hire, and taxi service. Stay connected with free Wi-Fi in all rooms and public areas, and enjoy a delicious breakfast buffet or continental breakfast. Relax in the outdoor pool or work out at the free 24-hour fitness center, followed by a refreshing drink at the poolside bar. Other amenities include a coffee shop, bar, restaurant, shops, convenience store, luggage storage, shared lounge/TV area, designated smoking area, shuttle service, car park onsite, self-parking, and car park free of charge. With dry cleaning, express check-in/check-out, and daily housekeeping, Sheraton Grand Jakarta Gandaria City Hotel offers luxury and convenience at its finest.

Luxurious Room Offerings at Sheraton Grand Jakarta Gandaria City Hotel

Experience utmost comfort and luxury at Sheraton Grand Jakarta Gandaria City Hotel with its wide range of room types. Choose from the spacious Ambassador Suite, 1 Bedroom Larger Suite, or the Executive Suite, all of which come with Club lounge access. Relax in the Club Deluxe or Grand Deluxe rooms, or opt for the Deluxe King Room or Guest room with 1 King Bed. The hotel also offers Guest rooms with 2 Double Beds and Larger Guest rooms with 1 King Bed. For those seeking the ultimate indulgence, the Grand Suite and Presidential Suite, both with Club lounge access, are perfect choices. Each room is meticulously designed to provide guests with a comfortable and unforgettable stay.

Amazing Hotel Facilities and Customer Service

Sheraton Grand Jakarta Gandaria City Hotel is a top-rated hotel because of its amazing facilities and customer service. Guests have raved about the hotel's clean and comfortable rooms, great buffet, and beautiful swimming pool. The hotel staff are very friendly and helpful, with many guests noting their ability to speak excellent English. The hotel's gym and pool are also highly praised, and the location is perfect. Overall, guests have had an amazing experience at this hotel and highly recommend it to others.

Experience Exceptional Comfort and Service at Sheraton Grand Jakarta Gandaria City Hotel

Sheraton Grand Jakarta Gandaria City Hotel is a top-rated hotel that offers exceptional comfort and service to its guests. With an overall rating of 9.2, it is clear that guests are consistently impressed with the hotel's facilities and location. The hotel has received high marks for cleanliness, with a rating of 9.5, and guests have also praised the staff's performance, with a rating of 9.3. Additionally, the hotel has received an 8.8 rating for value, making it a great choice for those looking for a luxurious stay at an affordable price. Although the food and dining rating is 8.0, guests can still enjoy a variety of delicious dishes at the hotel's on-site restaurants. Overall, Sheraton Grand Jakarta Gandaria City Hotel is a fantastic choice for travelers seeking comfort, convenience, and exceptional service.

Show less

Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

12 mentions

Food & Dining

8 mentions

Housekeeping

5 mentions

Swimming Pool

3 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
  • Korean
Accessibility
  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to all hotel swimming pools
  • TTY/TTD compatibilty in some rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • On-site entertainment
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Mirror
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Separate shower/bathtub
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Halal
  • Buffet
Restaurants on site
Anigre Restaurant
  • Cuisine: International
  • Menu: Buffet, A-la-carte

Location

Jl. Sultan Iskandar Muda, Pondok Indah, Jakarta, Indonesia, 12240
Exceptional
Location

9.3

Airports
  • Halim Perdanakusuma International Airport (HLP)
    11.6 km 42 min drive
  • Soekarno-Hatta International Airport (CGK)
    19.4 km 43 min drive
Public transportation
  • Kebayoran
    850 m
  • Blok M BCA MRT Station
    1.7 km
Hospital or clinic
  • Posyandu Manggis
    500 m
Shopping
  • Grand Indonesia Mall
    6.9 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Istiqlal Mosque
    6.7 km
  • Grand Indonesia Mall
    6.9 km
  • National Museum
    8.8 km
  • National Monument (MONAS)
    9.3 km
  • Gambir Train Station Building
    9.3 km
  • Jakarta Cathedral
    10.1 km
  • Museum Bank Indonesia
    12.4 km
  • Jakarta Old Town
    12.9 km
  • Ancol Dreamland
    14.5 km
  • Beautiful Indonesia in Miniature Park
    15.7 km
Nearby landmarks
  • Gandaria City
    110 m
  • Gandaria City Mall
    120 m
  • Posyandu Manggis
    500 m
  • Klinik Utama JRC PPTI
    510 m
  • Puskesmas Kelurahan Kebayoran Lama Selatan
    520 m
  • One Park Avenue
    560 m
  • Posyandu Matahari RW 09
    570 m
  • RS Muhammadiyah Taman Puring
    580 m
  • Mnbn2...nooooo
    620 m
  • Bn...
    700 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee490000 IDR
  • Distance from city center10.9 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)248000 IDR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors20
  • Number of restaurants1
  • Number of rooms 293
  • Room voltage220
  • Year property opened2015
Parking
  • Daily parking fee0 IDR

Reviews of Sheraton Grand Jakarta Gandaria City Hotel from real guests

Provided by verified guests of Agoda
9.1
Cleanliness9.5
Facilities9.1
Location9.3
Room comfort and quality8.8
Service9.3
Value for money8.8
High score for Jakarta
Rating
9+ Exceptional (236)
8-9 Excellent (44)
7-8 Very Good (38)
6-7 Good (4)
<6 Below Expectation (18)
Time of the year
Mar - May (65)
Jun - Aug (91)
Sep - Nov (83)
Dec - Feb (101)

Show reviews that mention 

Showing 340 verified guest comments
12345
10.0
Exceptional
Putu from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in July 2022

Great stay at Sheraton! ”

I had a very pleasant stay at Sheraton Gandaria City, this was my third time here. I was greeted with a warm welcome by the front officer and manager. Got a surprised writing at the mirror, card and TV! Also had an amazing experience at the club with my son, Mr Mufhi served us delightfully, he made a very delicious ice choco and when my son’s glass was empty he offered to have more. The food at the club also very delicious. Ms Meilani, one of the club staff also make sure that my son enjoy the visit, she offered us to bring some cakes and cookies to the room. Surely would come back again with a complete experience at the club. kudos to all staff at Sheraton Gancit!

Reviewed July 09, 2022

See room deals

10.0
Exceptional
Febrianto from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in September 2021

Great Hotel Great Services”

Hotel location next to big mall, great breakfast, superb services everything are perfect. The only drawback us that based on govt regulation child under 12 restricted to enter mall and so my tiddler can not sightseeing to the mall and also didnt allowed to the Hotel swimming Pool area. However, the Hotel compensate with delicous pizza for free delivered to my room was enough to heal the regret for not being able swimming with my toddler. Also, the guest service namely Elin Soliani treat us with good care and managed to rebooked our stay twice during PPKM so that we can stay during lower PPKM time to maximize our experience staying in the hotel, especially tasting the faboulus Anigre Restaurant which was premierly open during our stay after closed during tight PPKM for weeks.

Reviewed September 05, 2021

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10.0
Exceptional
Rei from Indonesia
Family with young children
Deluxe, Guest room, 2 Double
Stayed 1 night in May 2022

The Best Hotel in Jakarta, Sheraton Hotel..”

One of my fav hotel in Jakarta. Since it's really modern, and the location is attached to Gandaria City Mall. They also have direct connecting access to Ground floor of the Mall. Without any doubt this was really an amazing staycation experience for me and my family. Thank you, Sheraton Hotel and Agoda..

Reviewed May 07, 2022

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10.0
Exceptional
Budi from Indonesia
Family with young children
Grand Deluxe, Larger Guest room, 1 King
Stayed 1 night in August 2020

Nice Hotel, nice staff and service”

Staying at Sheraton Gandaria City was really a pleasant for us. From the moment we came,staffs greeted us politely, and let us checked in right away because the room was ready even it's still 12 noon. They took our bag and delivered it to our room right away. They also let us check out late the next day until 2 pm,while other 5 stars hotel sometimes don't give late check out like this Sheraton. Breakfast was also delicious with many things to choose from International menu,Indonesian,and other Asian cuisines. The location of the hotel is also a few steps away from the big Gandaria City mall. You can find almost everything in this giant mall. In short,I really enjoy my stay here and will be back the next time we're in Jakarta again.

Reviewed August 25, 2020

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10.0
Exceptional
Ine from Indonesia
Family with teens
1 King Bed, Room
Stayed 1 night in August 2020

Convenience for staycation ”

Everything was very nice, clean and tidy. the staff was very attentive and they run very good protocol during this pandemic so we can feel safe during our stay. we ordered in room dining for dinner and breakfast and it taste great. Recommended for staycation.

Reviewed August 23, 2020

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10.0
Exceptional
Young from South Korea
Couple
Grand Deluxe, Larger Guest room, 1 King
Stayed 1 night in November 2020

The best hotel experience in Jakarta”

Receptionist, especially Denisse(not sure if i wrote her name correctly) she was exceptional- very friendly and kind with lovely smile :) room was very clean & bigger than any of the rooms you can find in Jakarta, room service was really fast. Breakfast was also very satisfying. Highly recommended 😄

Reviewed December 01, 2020

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10.0
Exceptional
Dimas from Indonesia
Couple
Deluxe, Guest room, 2 Double
Stayed 1 night in January 2021

One of best hotel, at this time.”

At check in, receptionist scanned my id without touching it. Also they sterilized the counter before next customer used it for check-in/out. They explained the accommodations very well and detail. For breakfast, they split 4 different time (forgot the detail). We ordered what we want to eat, the menu can be seen by scanning barcode. There's mini buffet contained bread, juice, coffee, granola and fruits. Overall, this hotel is very good.

Reviewed January 25, 2021

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10.0
Exceptional
Noor from Indonesia
Family with young children
Deluxe, Guest room, 2 Double
Stayed 1 night in August 2020

1-Night Staycation @Sheraton Grand Jakarta Gandaria City”

We stayed 1 Night @Sheraton Grand Jakarta Gandaria City during pandemi, Room is Very Clean & Neat, wet tissue for disinfectant available, the bed is so big, all facilities were clean & safe (Gym, Swimming Pool & Restaurant), will be our recommendation hotel in Jakarta, Keep Up The Good Work

Reviewed August 26, 2020

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10.0
Exceptional
Putera from Indonesia
Family with young children
Deluxe King Room
Stayed 2 nights in May 2021

Best Staycation”

Staff were very Polite, Friendly and Helpful. Room was terrific and their Room Service were Quick and awesome. We even had plenty of choices for our Breakfast. The Hotel itself is connected to the Mall which made it even a Great place to stay in! Thank you for the Hospitality. Will definitely be back again!

Reviewed May 17, 2021

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10.0
Exceptional
Faramitha from Indonesia
Family with teens
Deluxe, Guest room, 2 Double
Stayed 1 night in January 2021

Worth the money”

Good location (connecting with mall), clean room, excellent service from staffs (this is important as a hotel image for me), good breakfast. Spacious room for deluxe. I would like to go back again in the future.

Reviewed January 03, 2021

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10.0
Exceptional
Agung from South Africa
Family with teens
Deluxe King Room
Stayed 1 night in April 2022

Great Staycation over the long weekend”

Everything is great. Location connected to the Mall. Food taste and variety is awesome. Facility is Clean and perfectly functions. Staffs are friendly and helpful

Reviewed April 17, 2022

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9.6
Exceptional
Sany from Indonesia
Family with young children
Grand Deluxe, Larger Guest room, 1 King
Stayed 1 night in December 2022

travel with young child”

yes. i would recommend this hotel. Location near the gancit mall, for breakfast there are many variety of menu. my kid like it. The staff is friendly. But unfortunately, in my room we can still hear a noise from traffic outside

Reviewed January 05, 2023

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10.0
Exceptional
Rizky from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in October 2022

Great bang for bucks!”

One of, if not the best value for 5 stars hotel in Jakarta.

Reviewed October 09, 2022

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10.0
Exceptional
Maulana from Indonesia
Couple
Deluxe King Room
Stayed 2 nights in May 2021

Luxury hotel for staycation”

I stayed here for 2 nights staycation during pandemic. They served high standard of cleanliness, scheduled our breakfast & limit crowd in their facilities. Check in process was fast & convenient. Really enjoyed it!

Reviewed May 16, 2021

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10.0
Exceptional
AHMAD from Indonesia
Group
Deluxe, Guest room, 2 Double
Stayed 2 nights in June 2021

the best staycation ”

Sheraton Gandaria City is the best option for staycation in Jakarta, beside the hotel is integrated with very good mall of Gandaria City, the hotel it self present the bliss ambience and super family staff, i brought my fahter there as senior citizen and he said he want to repeat it again and the breakfast food very nice

Reviewed June 11, 2021

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10.0
Exceptional
Hikmah from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in August 2022

All good”

Fantastic and good service, location was brilliant.. staff friendly.. amenities complete.. no complaints at all.. pleasant staycations

Reviewed August 07, 2022

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10.0
Exceptional
Alvin from Singapore
Couple
Deluxe King Room
Stayed 3 nights in November 2022

Hidden Gem”

You will be amazed, enjoyed every minute. The people, the room, the malls...OMG

Reviewed November 07, 2022

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10.0
Exceptional
Elvira from Indonesia
Family with young children
1 King Bed, Room
Stayed 2 nights in February 2021

Family friendly and Good Protocols”

Nice and comfortable, the room is clean, and the buffet is great, great facilities, swimming pool is clean.

Reviewed February 14, 2021

See room deals

9.2
Exceptional
muhammad from Indonesia
Couple
Deluxe King Room
Stayed 1 night in November 2022

Great Hotel with Big Pool and Gym”

Okey the hotel in general is great however i would like to point out several errors in the breakfast service, where many food items were empty ( we have 1:30 hours left), food options is varied but empty. waited 40 mins for my hot chocolate which was offered by the staff in the beginning. I documented a chef who did not wear his mask properly and few were chatting i think hygiene is critical in this condition. other than that everything was spot on the staff did there job well i do understand this delay may be due to the hotel occupancy which i think is at 97% ( my own calculations).

Reviewed November 19, 2022

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10.0
Exceptional
martin from Indonesia
Solo traveler
Deluxe King Room
Stayed 1 night in November 2020

Exceptional”

The best hotel so far.!! staff d sheraton ramah pake banget, ini yg dinamakan kerja tapi gak pilih" customer. di bantu sampai beres. khususnya staff yg di Recepcionis check in check out. the best hotel so far

Reviewed November 09, 2020

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