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9.1
Exceptional
1,390 reviews
1,390 reviews
"The ambiance, foods, cleanliness and all the staffs makes us want to come over again."
"Nice, clean spacious room."
"Great hotel, good location and convenient to all."
"The room was spacious, comfortable bed & complete amenities."
"Spacious room for deluxe."
9.3
Exceptional
Location rating score
Sheraton Grand Jakarta Gandaria City Hotel
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Pondok Indah part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
Hygiene Plus
Sparkling clean
840 meters to public transportation
Check-in [24-hour]
Airport transfer
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Kids club
Fitness center
Free Wi-Fi in all rooms!
Check-in/out [express]
9 travelers have booked today.
Value for money | 8.8 |
Distance to city center | 10.9 km |
Location rating | 9.3 |
Nearest airport | Halim Perdanakusuma International Airport (HLP) |
Distance to airport | 11.6 km |
Does Sheraton Grand Jakarta Gandaria City Hotel have bars on the premises?
Enjoy your getaway the best way yet with Sheraton Grand Jakarta Gandaria City Hotel's bar and poolside bar readily available right in front of your doorstep for whenever you need a drink or two.
What kind of non-water sports and outdoor activities are readily available at Sheraton Grand Jakarta Gandaria City Hotel?
Sheraton Grand Jakarta Gandaria City Hotel offers non-water sport and outdoor activities such as golf course (within 3 km) for you to take advantage of.
What measures does Sheraton Grand Jakarta Gandaria City Hotel take in terms of hygiene, safety, and cleanliness?
Sheraton Grand Jakarta Gandaria City Hotel satisfy our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes well prepared with staff trained in safety protocol, free face masks, first aid kit, temperature check for guests and staff, and body thermometer for enhanced safety measures and hygiene protocols.
Are there ATM on-site at Sheraton Grand Jakarta Gandaria City Hotel?
Yes! The perks of staying at Sheraton Grand Jakarta Gandaria City Hotel include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.
When was Sheraton Grand Jakarta Gandaria City Hotel built?
Sheraton Grand Jakarta Gandaria City Hotel was built in 2015.
How many floors does Sheraton Grand Jakarta Gandaria City Hotel have?
Sheraton Grand Jakarta Gandaria City Hotel has a total of 20 floors.
At what time of the year is Sheraton Grand Jakarta Gandaria City Hotel most popular?
Sheraton Grand Jakarta Gandaria City Hotel's most popular month where verified guests travelers have stayed the most is in December.
What is the verified guest review consensus about Sheraton Grand Jakarta Gandaria City Hotel's spa?
73.0% of our verified visitor reviews have given a positive review and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Sheraton Grand Jakarta Gandaria City Hotel down in the review section.
What is the average rating that verified Business travelers' have given to Sheraton Grand Jakarta Gandaria City Hotel?
Verified business travelers that have stayed at this property have given Sheraton Grand Jakarta Gandaria City Hotel an average rating of 8.9. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Families with older children have given to Sheraton Grand Jakarta Gandaria City Hotel?
Past families with older children that have stayed at this property have given Sheraton Grand Jakarta Gandaria City Hotel an average rating of 9.3. You can look into more descriptive customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Is breakfast offered at Sheraton Grand Jakarta Gandaria City Hotel?
Wake up to an amazing buffet and continental breakfast at Sheraton Grand Jakarta Gandaria City Hotel. Visitors can enjoy breakfast offered with an additional charge of 248000 IDR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.
10
"The ambiance, foods, cleanliness and all the staffs makes us want to come over again."
ratna
|
July 26, 2023
9.2
"Nice, clean spacious room."
clara
|
July 2, 2023
8.8
"Great hotel, good location and convenient to all."
Sze
|
August 6, 2023
Experience Luxury and Convenience at Sheraton Grand Jakarta Gandaria City Hotel
Indulge in a 5.0 star hotel experience at Sheraton Grand Jakarta Gandaria City Hotel, located in the heart of Jakarta, Indonesia. This hotel boasts a range of facilities to cater to your every need, including 24-hour room service, laundry service, safety deposit boxes, airport transfer, valet parking, concierge, car hire, and taxi service. Stay connected with free Wi-Fi in all rooms and public areas, and enjoy a delicious breakfast buffet or continental breakfast. Relax in the outdoor pool or work out at the free 24-hour fitness center, followed by a refreshing drink at the poolside bar. Other amenities include a coffee shop, bar, restaurant, shops, convenience store, luggage storage, shared lounge/TV area, designated smoking area, shuttle service, car park onsite, self-parking, and car park free of charge. With dry cleaning, express check-in/check-out, and daily housekeeping, Sheraton Grand Jakarta Gandaria City Hotel offers luxury and convenience at its finest.
Luxurious Room Offerings at Sheraton Grand Jakarta Gandaria City Hotel
Experience utmost comfort and luxury at Sheraton Grand Jakarta Gandaria City Hotel with its wide range of room types. Choose from the spacious Ambassador Suite, 1 Bedroom Larger Suite, or the Executive Suite, all of which come with Club lounge access. Relax in the Club Deluxe or Grand Deluxe rooms, or opt for the Deluxe King Room or Guest room with 1 King Bed. The hotel also offers Guest rooms with 2 Double Beds and Larger Guest rooms with 1 King Bed. For those seeking the ultimate indulgence, the Grand Suite and Presidential Suite, both with Club lounge access, are perfect choices. Each room is meticulously designed to provide guests with a comfortable and unforgettable stay.
Amazing Hotel Facilities and Customer Service
Sheraton Grand Jakarta Gandaria City Hotel is a top-rated hotel because of its amazing facilities and customer service. Guests have raved about the hotel's clean and comfortable rooms, great buffet, and beautiful swimming pool. The hotel staff are very friendly and helpful, with many guests noting their ability to speak excellent English. The hotel's gym and pool are also highly praised, and the location is perfect. Overall, guests have had an amazing experience at this hotel and highly recommend it to others.
Experience Exceptional Comfort and Service at Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City Hotel is a top-rated hotel that offers exceptional comfort and service to its guests. With an overall rating of 9.2, it is clear that guests are consistently impressed with the hotel's facilities and location. The hotel has received high marks for cleanliness, with a rating of 9.5, and guests have also praised the staff's performance, with a rating of 9.3. Additionally, the hotel has received an 8.8 rating for value, making it a great choice for those looking for a luxurious stay at an affordable price. Although the food and dining rating is 8.0, guests can still enjoy a variety of delicious dishes at the hotel's on-site restaurants. Overall, Sheraton Grand Jakarta Gandaria City Hotel is a fantastic choice for travelers seeking comfort, convenience, and exceptional service.
9.1
Breakfast
12 mentions
Food & Dining
8 mentions
Housekeeping
5 mentions
Swimming Pool
3 mentions
9.3
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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840 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
Great stay at Sheraton! ”
I had a very pleasant stay at Sheraton Gandaria City, this was my third time here. I was greeted with a warm welcome by the front officer and manager. Got a surprised writing at the mirror, card and TV! Also had an amazing experience at the club with my son, Mr Mufhi served us delightfully, he made a very delicious ice choco and when my son’s glass was empty he offered to have more. The food at the club also very delicious. Ms Meilani, one of the club staff also make sure that my son enjoy the visit, she offered us to bring some cakes and cookies to the room. Surely would come back again with a complete experience at the club. kudos to all staff at Sheraton Gancit!
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Great Hotel Great Services”
Hotel location next to big mall, great breakfast, superb services everything are perfect. The only drawback us that based on govt regulation child under 12 restricted to enter mall and so my tiddler can not sightseeing to the mall and also didnt allowed to the Hotel swimming Pool area. However, the Hotel compensate with delicous pizza for free delivered to my room was enough to heal the regret for not being able swimming with my toddler. Also, the guest service namely Elin Soliani treat us with good care and managed to rebooked our stay twice during PPKM so that we can stay during lower PPKM time to maximize our experience staying in the hotel, especially tasting the faboulus Anigre Restaurant which was premierly open during our stay after closed during tight PPKM for weeks.
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The Best Hotel in Jakarta, Sheraton Hotel..”
One of my fav hotel in Jakarta. Since it's really modern, and the location is attached to Gandaria City Mall. They also have direct connecting access to Ground floor of the Mall. Without any doubt this was really an amazing staycation experience for me and my family. Thank you, Sheraton Hotel and Agoda..
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Nice Hotel, nice staff and service”
Staying at Sheraton Gandaria City was really a pleasant for us. From the moment we came,staffs greeted us politely, and let us checked in right away because the room was ready even it's still 12 noon. They took our bag and delivered it to our room right away. They also let us check out late the next day until 2 pm,while other 5 stars hotel sometimes don't give late check out like this Sheraton. Breakfast was also delicious with many things to choose from International menu,Indonesian,and other Asian cuisines. The location of the hotel is also a few steps away from the big Gandaria City mall. You can find almost everything in this giant mall. In short,I really enjoy my stay here and will be back the next time we're in Jakarta again.
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Convenience for staycation ”
Everything was very nice, clean and tidy. the staff was very attentive and they run very good protocol during this pandemic so we can feel safe during our stay. we ordered in room dining for dinner and breakfast and it taste great. Recommended for staycation.
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The best hotel experience in Jakarta”
Receptionist, especially Denisse(not sure if i wrote her name correctly) she was exceptional- very friendly and kind with lovely smile :) room was very clean & bigger than any of the rooms you can find in Jakarta, room service was really fast. Breakfast was also very satisfying. Highly recommended 😄
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One of best hotel, at this time.”
At check in, receptionist scanned my id without touching it. Also they sterilized the counter before next customer used it for check-in/out. They explained the accommodations very well and detail. For breakfast, they split 4 different time (forgot the detail). We ordered what we want to eat, the menu can be seen by scanning barcode. There's mini buffet contained bread, juice, coffee, granola and fruits. Overall, this hotel is very good.
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1-Night Staycation @Sheraton Grand Jakarta Gandaria City”
We stayed 1 Night @Sheraton Grand Jakarta Gandaria City during pandemi, Room is Very Clean & Neat, wet tissue for disinfectant available, the bed is so big, all facilities were clean & safe (Gym, Swimming Pool & Restaurant), will be our recommendation hotel in Jakarta, Keep Up The Good Work
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Best Staycation”
Staff were very Polite, Friendly and Helpful. Room was terrific and their Room Service were Quick and awesome. We even had plenty of choices for our Breakfast. The Hotel itself is connected to the Mall which made it even a Great place to stay in! Thank you for the Hospitality. Will definitely be back again!
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Worth the money”
Good location (connecting with mall), clean room, excellent service from staffs (this is important as a hotel image for me), good breakfast. Spacious room for deluxe. I would like to go back again in the future.
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Great Staycation over the long weekend”
Everything is great. Location connected to the Mall. Food taste and variety is awesome. Facility is Clean and perfectly functions. Staffs are friendly and helpful
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travel with young child”
yes. i would recommend this hotel. Location near the gancit mall, for breakfast there are many variety of menu. my kid like it. The staff is friendly. But unfortunately, in my room we can still hear a noise from traffic outside
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Great bang for bucks!”
One of, if not the best value for 5 stars hotel in Jakarta.
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Luxury hotel for staycation”
I stayed here for 2 nights staycation during pandemic. They served high standard of cleanliness, scheduled our breakfast & limit crowd in their facilities. Check in process was fast & convenient. Really enjoyed it!
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the best staycation ”
Sheraton Gandaria City is the best option for staycation in Jakarta, beside the hotel is integrated with very good mall of Gandaria City, the hotel it self present the bliss ambience and super family staff, i brought my fahter there as senior citizen and he said he want to repeat it again and the breakfast food very nice
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All good”
Fantastic and good service, location was brilliant.. staff friendly.. amenities complete.. no complaints at all.. pleasant staycations
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Hidden Gem”
You will be amazed, enjoyed every minute. The people, the room, the malls...OMG
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Family friendly and Good Protocols”
Nice and comfortable, the room is clean, and the buffet is great, great facilities, swimming pool is clean.
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Great Hotel with Big Pool and Gym”
Okey the hotel in general is great however i would like to point out several errors in the breakfast service, where many food items were empty ( we have 1:30 hours left), food options is varied but empty. waited 40 mins for my hot chocolate which was offered by the staff in the beginning. I documented a chef who did not wear his mask properly and few were chatting i think hygiene is critical in this condition. other than that everything was spot on the staff did there job well i do understand this delay may be due to the hotel occupancy which i think is at 97% ( my own calculations).
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Exceptional”
The best hotel so far.!! staff d sheraton ramah pake banget, ini yg dinamakan kerja tapi gak pilih" customer. di bantu sampai beres. khususnya staff yg di Recepcionis check in check out. the best hotel so far
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