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Lobby, Sunway Hotel in Hanoi
Club King Room - Lounge Access Included - Bed, Sunway Hotel in Hanoi
Entrance, Sunway Hotel in Hanoi
Lobby, Sunway Hotel in Hanoi
Lobby, Sunway Hotel in Hanoi
Bathroom, Sunway Hotel in Hanoi
Bathroom, Sunway Hotel in Hanoi

Removed from saved list

8.1

Excellent

759 reviews

759 reviews

Housekeeping14
Breakfast12
24-hour front desk3
See map
See map

7.8

Very good

Location rating score

Very good location - 1.09 kilometers from city center
Excellent for walking
Parking
FREE
Walkable places
Vietnam association of architects
120 m
LeChat Studio
150 m
Deluxe Vietnam Tours
240 m
Vườn hoa Pasteur
350 m
Hai Ba Trung Temple
360 m
Popular landmarks
Vietnamese Women's Museum
960 m
Hoa Lo Prison
1.5 km
St. Joseph's Cathedral
1.6 km
Old Quarter
2.1 km
Vietnam Military History Museum
2.6 km
Closest landmarks
Phòng Khám Đa Khoa Dr. Binh Tele_Clinic
250 m
Duoc Khoa
260 m
Benh Vien Da Khoa Ha Noi
270 m
Bệnh viện Hữu nghị Việt Xô
400 m
108 Hospital
440 m

Sunway Hotel

19 Pham Dinh Ho Street,CLOSE OLD QUARTER, Hai Ba Trung District, Hai Ba Trung District, Hanoi, Vietnam, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hai Ba Trung District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

Highlights

860 meters to Hanoi Opera House

Check-in [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Steamroom
Workout and Leisure
Fitness center
Mind - Body
Yoga room
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Sauna

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Hanoi are being booked every minute!
Value for money8.2
Distance to city center3 km
Location rating7.8
Nearest airportNoi Bai International Airport (HAN)
Distance to airport23.2 km

Rooms available at Sunway Hotel

Very good
Room comfort & quality

7.8

Superior Twin Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Club Twin Room City View with Club Access
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Club King Room - Lounge Access Included
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club King Room City View with Club Access
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Premier Twin Room with View
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Room with City View
...
  • Room size: 23 m²/248 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Superior Triple Room with Queen Bed
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Triple City View
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 23 m²/248 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Sunway Hotel provide airport transfer?

Sunway Hotel provides airport transfer service upon request with an additional fee of 700000 VND in local currency. To request, check the box on the booking form just before the payment page.

Does Sunway Hotel provide shuttle service for getting around?

For your ease of travel around the city, Sunway Hotel provides None right at your doorstep making it easy for you to get to places smoothly.

Does Sunway Hotel have a fitness center?

Sunway Hotel offers free fitness center that is suitably located at the tip of your finger, allowing you to get your daily training session in at any time of the day so you can spend your trip the way you want. For more details, please contact the property for more information.

What points of interest are near by Sunway Hotel that are in walking range?

While staying at Sunway Hotel, jump start your trip by checking out the nearest attractions that are within walking distance to the property which include Vietnam association of architects, LeChat Studio, and Deluxe Vietnam Tours.

What are the property's policies for children's bedding at Sunway Hotel?

Sunway Hotel's policy regarding children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

What is the typical rating that past Solo travelers' have given to Sunway Hotel?

Verified solo travelers that have stayed at this property have given Sunway Hotel an average rating of 8.1. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Business travelers' have given to Sunway Hotel?

Past business travelers that have stayed at this property have given Sunway Hotel an average rating of 8.0. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to Sunway Hotel?

Past couple travelers that have stayed at this property have given Sunway Hotel an average rating of 8.3. You can look up on more descriptive customer reviews, and responses by filtering for a specific type of verified guest travelers down in the review section.

What do local travelers think about Sunway Hotel?

Past local visitors that have stayed at this property have given Sunway Hotel an average rating of 8.3. You can look up on more descriptive customer reviews, and remarks for this property down in the review section.

See map

Explore the neighborhood

What people love about Sunway Hotel

  • 10

    Exceptional
    Bathroom

    "The room was clean and cozy, with fantastic bathroom and other utilities such as working chair and table."

    Công

    |

    April 11, 2023

  • 8.8

    Excellent
    Staff 

    "Very helpful and friendly staff, clean room and conveniently located right smack center of Hanoi old village."

    Abdul

    |

    February 28, 2023

  • 9.6

    Exceptional
    Location

    "Location is perfect (local and quiet)."

    Dung

    |

    August 26, 2022

Property ranking|Compared to 3,732 Hanoi properties
See all rankings
Room comfort score
7.8/10
Cheapest price score
Room size
25 sqm.
Cleanliness score
8.3/10
Better than
95
%
of Hanoi properties
Better than
90
%
of Hanoi properties
Bigger than
90
%
of Hanoi properties
Better than
87
%
of Hanoi properties
Overall rating:

8.1

Excellent
759 reviews
Cleanliness
8.2
Facilities
7.8
Location
7.8
Read all reviews >
What travelers say they love:
Breakfast is great.
Joshua from Singapore
Business traveler
More about Sunway Hotel

More about Sunway Hotel

Sunway Hotel

Take advantage of the many attractions Hanoi has to offer with a stay at Sunway Hotel.
Sunway Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hanoi.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Sunway Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Sunway Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at Sunway Hotel with all the activities and facilities provided. Finish your vacation days right by dropping in at the steam room and sauna. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing yoga room at Sunway Hotel.
Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Sunway Hotel provides an excellent base for exploring the sights of Hanoi in-depth. An afternoon of browsing the works at Vietnam Museum of Ethnology located 6.5 km away can familiarize you with the local art scene.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 90% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 96% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 95% of other accommodations in Hanoi.

Show less

Amenities and facilities

Very good
Facilities

7.8

Most talked about facilities

Breakfast

18 mentions

Housekeeping

17 mentions

Food & Dining

5 mentions

Internet

4 mentions

Languages spoken
  • English
  • Japanese
  • Vietnamese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Sauna
  • Spa/sauna
  • Steamroom
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Breakfast in room
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
The Restaurant
  • Cuisine: Asian, European, International
  • Menu: Buffet

Location

19 Pham Dinh Ho Street,CLOSE OLD QUARTER, Hai Ba Trung District, Hai Ba Trung District, Hanoi, Vietnam, 10000
Very good
Location

7.8

Airports
  • Noi Bai International Airport (HAN)
    23.2 km 43 min drive
  • Cat Bi International Airport (HPH)
    92.7 km
Public transportation
  • Hanoi Railway Station
    1.9 km 11 min drive
Hospital or clinic
  • Phòng Khám Đa Khoa Dr. Binh Tele_Clinic
    250 m
Shopping
  • Night Market
    2.3 km
Convenience store
  • Vinmart
    420 m 6 min drive
Cash withdrawal
  • ATM
    770 m

What's nearby

Popular landmarks
  • Vietnamese Women's Museum
    960 m
  • Hoa Lo Prison
    1.5 km
  • St. Joseph's Cathedral
    1.6 km
  • Old Quarter
    2.1 km
  • Vietnam Military History Museum
    2.6 km
  • Temple of Literature & National University
    2.6 km
  • One Pillar Pagoda
    3.1 km
  • Ho Chi Minh Mausoleum
    3.3 km
  • Presidential Palace Historical Site
    3.5 km
  • Vietnam Museum of Ethnology
    6.5 km
Nearby landmarks
  • Vietnam association of architects
    120 m
  • LeChat Studio
    150 m
  • Deluxe Vietnam Tours
    240 m
  • Phòng Khám Đa Khoa Dr. Binh Tele_Clinic
    250 m
  • Duoc Khoa
    260 m
  • Benh Vien Da Khoa Ha Noi
    270 m
  • Vườn hoa Pasteur
    350 m
  • Hai Ba Trung Temple
    360 m
  • Cay Cau
    400 m
  • Bệnh viện Hữu nghị Việt Xô
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children policy:
    -Children 0-5 years old stay for free if using existing bed.
    -Children 6-11 years old will be charged VND 150,000 per child per night when using existing bed (breakfast included).
    -Children 12 years and over are considered as adults.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee700000 VND
  • Distance from city center3 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)400000 VND
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors10
  • Number of restaurants1
  • Number of rooms 143
  • Room voltage220
  • Year property opened1998
  • Most recent renovation2017
Parking
  • Daily parking fee0 USD

Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Sunway Hotel from real guests

Provided by verified guests of Agoda
8.1
Cleanliness8.2
Facilities7.8
Location7.8
Room comfort and quality7.8
Service8.4
Value for money8.2
High score for Hanoi
Rating
9+ Exceptional (73)
8-9 Excellent (52)
7-8 Very Good (61)
6-7 Good (28)
<6 Below Expectation (32)
Time of the year
Mar - May (54)
Jun - Aug (68)
Sep - Nov (71)
Dec - Feb (53)

Show reviews that mention 

Showing 246 verified guest comments
12345
10.0
Exceptional
Duyen from Vietnam
Group
Superior Twin Room
Stayed 2 nights in November 2022

Sunway hotel is International standard 4 star with ”

Should stay here if you want to have enjoyable trip, comfortable stay and convenient place

Reviewed November 15, 2022

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9.6
Exceptional
Dung from Vietnam
Solo traveler
Superior Triple Room with Queen Bed
Stayed 1 night in August 2022

Great room in a peaceful area”

The hotel is best for its value for money. Although it has been operating for decades the management of the building is great. Staff is friendly. Location is perfect (local and quiet). It is definitely most suitable for solo business travelers.

Reviewed August 26, 2022

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9.6
Exceptional
Joshua from Singapore
Business traveler
Superior Triple Room with Queen Bed
Stayed 5 nights in April 2022

Great hotel but facilities are not so good”

Great hotel. Could’ve given 5 star if the gym is more well maintained. Gym equipment is broken and not well maintained. Staff is friendly and helpful as well. Breakfast is great.

Reviewed April 20, 2022

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9.6
Exceptional
Jenean from Australia
Couple
Superior Triple Room with Queen Bed
Stayed 2 nights in June 2022

Super service”

Good location. Staff were amazing. Food from room service was fantastic

Reviewed June 09, 2022

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10.0
Exceptional
Gajanan from Vietnam
Business traveler
Superior Triple Room with Queen Bed
Stayed 1 night in June 2019

One of the Cosy places in Hanoi”

place worth exploring in Hanoi

Reviewed January 19, 2020

See room deals

Dear Gajanan, Thank you very much for taking the time to share your recent experience Sunway Hotel Hanoi. We are thrilled to read you really enjoyed your stay with us in every aspect. And we look forward to another opportunity to host you at our Sunway Hotel Hanoi. Kind regards, Sunway Hotel Hanoi Management Team

Responded January 20, 2020
Sunway Hotel
10.0
Exceptional
Gaurav from India
Solo traveler
Superior Twin Room
Stayed 1 night in January 2020

Exceptional”

As usual, Sunway is best place to stay in Hanoi

Reviewed February 28, 2021

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Dear Gaurav, Thank you for sharing your great impression of your stay at Sunway Hotel Hanoi. How wonderful to know you enjoyed your stay so much and we hope you continue to find SW properties wherever you travel. Looking forward to welcoming you back to Hanoi soonest. With warm regards, Sunway Hotel Hanoi Management Team

Responded March 01, 2021
Sunway Hotel
10.0
Exceptional
PHAM from Vietnam
Couple
Deluxe Twin City View
Stayed 4 nights in January 2020

Nice Great room”

Nice hotel, nearby many restaurant

Reviewed January 25, 2020

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Dear PHAM, Thank you for sharing your recent experiences at the Sunway Hotel Hanoi. Glad to know that you had great relax at our hotel, and you found our hotel facilities, rooms and services were up to your expectations. PHAM, we look forwards to another opportunity to have you back in the near future With warm regards, Sunway Hotel Hanoi Management Team

Responded January 30, 2020
Sunway Hotel
9.6
Exceptional
KOK from Malaysia
Business traveler
Deluxe Triple City View
Stayed 1 night in April 2020

Everything are nice”

Staff are nice as well.

Reviewed September 23, 2020

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Dear KOK, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Kind regards, Sunway Hotel Hanoi Management Team

Responded September 24, 2020
Sunway Hotel
8.8
Excellent
Joshua from Singapore
Business traveler
Superior Triple Room with Queen Bed
Stayed 2 nights in April 2022

Gym is not well maintained”

Many machines broken

Reviewed November 24, 2022

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8.4
Excellent
Dang from Vietnam
Solo traveler
Superior Triple Room with Queen Bed
Stayed 1 night in January 2020

Good for Value”

Value for your money and the location is just perfect

Reviewed June 11, 2020

See room deals

Dear Mr/Ms Dang, It was a pleasure to have you stay with us at Sunway Hotel Hanoi. We thank you very much for sharing your comments and feedback. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your collaboration and we hope to see you again soon. Kind regards, Sunway Hotel Hanoi Management Team.

Responded June 15, 2020
Sunway Hotel
7.6
Very good
Stephen from Cambodia
Couple
Superior Twin Room
Stayed 3 nights in January 2020

We were happy with our stay. The restaurant was lovely and the staff are great.”

The location of the hotel was a bit out of the way so we had to taxi every where but everything else was great.

Reviewed January 13, 2020

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Dear Stephen, It was a pleasure to have you stay with us at Sunway Hotel Hanoi. We appreciate your time in sharing your encouraging comments and feedback. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your collaboration and we hope to see you again soon. Kind regards, Sunway Hotel Hanoi Management Team

Responded January 14, 2020
Sunway Hotel
6.4
Good
Vui from Vietnam
Family with young children
Superior Twin Room
Stayed 1 night in June 2020

Service ”

I stayed only 1 night but I wasn’t happy with what I experienced. I was checked in a connecting room although I didn’t need. Room smelled moldy. I checked in for about 1 hour and my door was opened unexpectedly. Housekeeping opened the door without nocking while room is occupied? At around 6:30am someone in the other room was learning English via an app on a kind device with loudspeaker so I and my son were woken up. It was annoying!!! I wasn’t sure that person was a guest or a staff from hotel.

Reviewed July 01, 2020

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Dear Ms Vui, Thank you for your value support and constructive feed back regarding your stay. We have taken action on the Housekeeping staff who entered your room without proper & harder knocking to get response or permission to enter. Retraining for the staff have been in implemented. On the connecting room that was using the English language app on high volume, it is not our staff but another house guest. Upon your feedback we had immediately contacted the guest to lower the volume. Thanks again and we look forward to welcoming you back for a better experience and pleasant stay. Best regards, Sunway Hotel Hanoi Management Team

Responded July 06, 2020
Sunway Hotel
9.0
Exceptional
Caroline from Australia
Family with teens
Stayed 2 nights in September 2009

sunway service”

I booked the Sunway as the comments on the Agoda site were positive, and our stay was exactly that. We had a lovely time staying in the property, the rooms were comfortable and service friendly and prompt.
With three children it would have been nice to have a pool.

We stayed two nights at the Sunway Hanoi, the location wasn't perfect for families but a really neat, tidy and friendly place to stay for a short stay. The hotel was in a quiet part of town and for business travellers it would be perfect, we had a family of five and the rooms were neat and comfortable and modern, although it would have been great to have a pool as it was hot! The gym was fantastic and business service centre very convenient, I assumed this would be a free service as it had been in all the other Agoda hotels, however the costs were minimal for the amount of time we spent there.

Reviewed October 12, 2009

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9.0
Exceptional
Luis from Mexico
Solo traveler
Stayed 6 nights in July 2012

"Lovely hotel and service with a smile”

Nice and personal attention. Elegant rooms.

Never I had experienced so warm and kind staff as during my stay in Sunway Hotel.Even in restaurants or in the counter. Congratulations. All the staf knew my name and was ready to solve any problem.For sure I will try to choose Sunway hotel for my next stay in Hanoi

Reviewed August 16, 2012

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8.7
Excellent
ronald from Australia
Solo traveler
Stayed 2 nights in June 2010

A stay at Sunway”

good position, friendly staff
none really

Good location, within 1km of old town. Good restaurants near by. Staff very welcoming, obliging and friendly. All requests quickly responded to without any fuss. English spoken fluently by all counter and restaurant staff, Helpful gym attendant. Excellent breakfast choices (Asian and European) in dining room. Hotel very clean I could not really fault it in terms of value for money and will stay at Sunway on my next visit to hanoi

Reviewed July 03, 2010

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10.0
Exceptional
Yan from Singapore
Business traveler
Stayed 1 night in July 2012

Lovely hotel and service with a smile”

Hotel was clean, bed and sheets were very comfortable. Hotel was also relatively near to Old Quarters, great shopping place

Sunway was recommended by colleagues who are working at the National Institue of Hygiene and Epidemiology. The stay was great, service was good and choosing the club classic room was a choice i didn't regret making. There was the complimentary mini bar, complimentary laundry service and snacks that were replenished daily. Also, as the internet LAN cable in my room was faulty, the hotel decided to set up a wireless service for me. As a business traveler, i really appreciated the wireless service as it allowed me to do my work and use my smart phone in any part of the room.

Reviewed August 01, 2012

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10.0
Exceptional
Bernard from United States
Family with teens
Stayed 1 night in September 2018

Great place to stay!”

The staff of the hotel went out of their way to accommodate us during our stay. We had a minor hiccup with our ride from the airport to the hotel but the duty manager, Daisy solved the problem in a very professional manner (thank you again Daisy)! I would definitely recommend the Sunway Hotel to anybody!

Reviewed September 25, 2018

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Dear Bernard, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are delighted that you had a wonderful stay. Your compliment on our staffs service (especially Daisy) is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our Ambassadors at all levels. And please rest assured that we definitely review and work with our team to make sure the hiccup of pick up not happens in the future. Please let us express our sincerest apologize for any inconvenience caused. Bernard,thank you for recommendation and sharing such a positive review. It gave us great pleasure in taking care of you and we all look forward to welcoming you back in the nearest future. Kind regards, Sunway Hotel Hanoi Management Team

Responded September 26, 2018
Sunway Hotel
10.0
Exceptional
MALIGA from Malaysia
Family with young children
Stayed 1 night in October 2017

Excellent ”

I love this hotel and especially Mr,Victor the duty manager assist all our needs I wil recommend to my clients n my frends stay in Sunway when they have trip to hanoi ! Excellent !

Reviewed October 20, 2017

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Dear MALIGA, We thank you so much for having chosen Sunway Hotel Hanoi for your stay recently I am glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation. Moreover, the personalized service from our outstanding associate - Victor had made your stay a memorable one. I have shared your great compliments with Victor personally MALIGA, we are all looking forwards to welcoming you back soon to Hanoi With warm regards, The Sunway Hotel Hanoi Management Team.

Responded October 23, 2017
Sunway Hotel
8.8
Excellent
FERNANDO from Vietnam
Solo traveler
Superior Triple Room with Queen Bed
Stayed 2 nights in May 2018

Value for money ”

Sunway is the best four star hotel I stayed in Hanoi . I stay here every week. Good thing here is they maintain same standard and very good house keeping . Ambience in all areas are simply outstanding .

Reviewed May 25, 2018

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Dear FERNANDO, Thank you very much for you loyalty and especially this great review about Sunway Hotel Hanoi. We are very happy that our services, room and facilities are up to your expectations and trust you had a memorable stay with us as usual. We thank you very much for your ongoing supports and look forward to the pleasure of welcoming you back again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.

Responded May 29, 2018
Sunway Hotel
9.7
Exceptional
Md from Singapore
Group
Stayed 3 nights in October 2015

A Wonderful Stay in Sunway Hotel”

Big Room, Friendly Staff & Good Food at the Hotel

A wonderful stay at the hotel and the hotel staffs for all the departments are very helpful, friendly and cheerful. Recommended to all who wish to go to Hanoi to stay at this hotel. Big and spacious room, wifi connection is great and food at this hotel is delicious but expensive. The breakfast is wonderful and have many selection to choose from.

Reviewed October 15, 2015

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