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Lobby, The Ritz-Carlton, Osaka in Osaka
Junior Suite, 1 King, City view, Corner room - Facilities, The Ritz-Carlton, Osaka in Osaka
Exterior view, The Ritz-Carlton, Osaka in Osaka
Interior view, The Ritz-Carlton, Osaka in Osaka
Interior view, The Ritz-Carlton, Osaka in Osaka
Swimming pool, The Ritz-Carlton, Osaka in Osaka
Fitness center, The Ritz-Carlton, Osaka in Osaka

Removed from saved list

8.9

Excellent

622 reviews

622 reviews

Housekeeping4
Breakfast1
Shops1
See map
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
HERBIS Osaka
30 m
Herbis Plaza
40 m
Chapel Goedele
150 m
Sankei Hall BREEZE
160 m
Breeze Breeze
160 m
Popular landmarks
Kuchu Teien Observatory
800 m
Minami (Namba)
2.1 km
Shinsaibashi-Suji Shopping Street
3.1 km
Osaka Castle Park
3.3 km
Dotonbori
3.4 km
Closest landmarks
Blanc Chouette
200 m
A'cross Travellers Bureau
310 m
Godai Tomoatsu Seiasho Nishi Choyokan Monument
310 m
bar Arpeggio
310 m
Osaka Central Post Office
310 m

The Ritz-Carlton, Osaka

2-5-25 Umeda Kita-ku, Umeda, Osaka, Japan, 530-0001 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Umeda, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Dotonbori. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

370 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Bicycle rental

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Hot tub

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Osaka are being booked every minute!
Value for money8.3
Distance to city center0.5km
Location rating8.5
Nearest airportOsaka International Airport (ITM)
Distance to airport11.0 km

Rooms available at The Ritz-Carlton, Osaka

Exceptional
Room comfort & quality

9.2

Club Suite 1 King Bed, Club level, 1 Bedroom Executive Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Suite 2 Twin Beds, Club level, 1 Bedroom Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Deluxe Room, Club level, Guest room, 1 King, City view
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Superior, Club level, Guest room, 1 King, High floor
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
The Ritz-Carlton Suite, Presidential Suite, 1 King
...
  • Room size: 233 m²/2508 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Junior Suite, Club level, Junior Suite, 1 King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Superior Room, Club level, Guest room, City view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Deluxe Room, Club level, Guest room, 2 Queen, City view
...
  • Room size: 51 m²/549 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Skyview Superior, Guest room, 1 King, City view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior, Guest room, 1 King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does The Ritz-Carlton, Osaka have bars on the premises?

Delight in your vacation the best way with a drink in your hand at The Ritz-Carlton, Osaka's bar readily available right in front of your doorstep for whenever you need a sip or two.

Does The Ritz-Carlton, Osaka provide dry cleaning services?

Yes! The Ritz-Carlton, Osaka provides dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.

What procedures does The Ritz-Carlton, Osaka take in terms of hygiene, safety, and cleanliness?

The Ritz-Carlton, Osaka satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with first aid kit, staff trained in safety protocol, free face masks, and temperature check for guests and staff for greater safety precautions and hygiene protocols.

What bars are nearby The Ritz-Carlton, Osaka?

While lodging at The Ritz-Carlton, Osaka, indulge in your evening or night out at CLOUD BLANK, Rion, and Three Field to get the most out of your nightlife.

How long do travelers typically stay at The Ritz-Carlton, Osaka?

Verified past guests that have stayed at The Ritz-Carlton, Osaka had an average nightly stay of 2 nights at this property.

What was the average room rate for The Ritz-Carlton, Osaka been in the past month?

The average room rate for The Ritz-Carlton, Osaka in the past month is 60368.89 JPY, compared to city's average of 11767.74 JPY.

What payment options are supported at The Ritz-Carlton, Osaka?

Enjoy the convenience of easy payment at The Ritz-Carlton, Osaka which accepts up to 10, with diverse selection of payment card options such as American Express, Cash, Visa, Discover Card, UnionPay, and MasterCard.

What is the verified guest review consensus about The Ritz-Carlton, Osaka's food?

60.0% of our verified visitor evaluations have given a positive review and comments about this property's food. You can look up on more detailed customer reviews, and comments for The Ritz-Carlton, Osaka down in the review.

What is the closest train, metro, or bus station to The Ritz-Carlton, Osaka?

The closest train, metro, or bus station is Hirano Subway Station, 10018.38 m away from The Ritz-Carlton, Osaka.

What is the closest airport to The Ritz-Carlton, Osaka?

The closest airport to The Ritz-Carlton, Osaka is Tokushima Airport, 102.0 km away.

What people love about The Ritz-Carlton, Osaka

  • 10

    Exceptional
    Staff 

    "Great location, clean and wonderful staff throughout the hotel."

    Robert

    |

    March 17, 2023

  • 10

    Exceptional
    Staff 

    "The hotel, staff and amenities were outstanding."

    Robert

    |

    March 17, 2023

  • 10

    Exceptional

    "Highly recommend the Ritz-Carlton Osaka."

    Robert

    |

    March 17, 2023

Overall rating:

8.9

Excellent
622 reviews
Cleanliness
9.5
Facilities
9.0
Location
8.5
Read all reviews >
More about The Ritz-Carlton, Osaka

More about The Ritz-Carlton, Osaka

Luxury and Comfort at The Ritz-Carlton, Osaka

Experience the ultimate luxury and comfort at The Ritz-Carlton, Osaka, a 5-star hotel located in the heart of Osaka, Japan. The hotel boasts a wide range of facilities that cater to the needs of every guest. Enjoy 24-hour room service, laundry service, and safety deposit boxes for your convenience. Indulge in a variety of culinary delights at the hotel's restaurant, bar, and breakfast buffet. Stay connected with free Wi-Fi in all rooms and public areas. Relax and rejuvenate at the indoor pool, hot tub, fitness center, sauna, steam room, and spa. Other amenities include a salon, gift/souvenir shop, taxi service, and ticket service. With valet parking, car hire, and express check-in/check-out services, your stay at The Ritz-Carlton, Osaka will be nothing short of exceptional.

Luxurious Room Types at The Ritz-Carlton, Osaka

The Ritz-Carlton, Osaka offers a wide range of luxurious room types to cater to every traveler's needs. From spacious Club Deluxe Rooms with city views and 1 King or 2 Queen beds, to the elegant Club Junior Suite with 1 King bed, guests can enjoy the ultimate comfort and relaxation. For those who seek more space, the Club Suite with 1 King or 2 Twin beds, and the Executive Suite with 1 King bed are perfect choices. The hotel also offers a variety of room types with city views, corner rooms, and even a Japanese Suite with 5 Japanese Futons. For the utmost luxury, guests can indulge in the opulent The Ritz-Carlton Suite, a Presidential Suite with 1 King bed and a whopping 233 square meters of space.

Discover the Best of Osaka's Landmarks and Attractions

The Ritz-Carlton, Osaka offers easy access to some of Osaka's top landmarks and attractions. Take a short walk to the Kuchu Teien Observatory, where you can enjoy stunning views of the city from above. For a unique experience, ride the Hep Five Ferris Wheel, located just a few minutes away. The Umeda Sky Building is also nearby, featuring an observation deck with panoramic views of Osaka. History buffs will appreciate a visit to the Mint Museum, which showcases the history of Japanese currency. For a relaxing afternoon, head to Nakanoshima Park and enjoy a picnic or stroll through the gardens. Shopaholics will love the Grand Front Osaka and OSAKA STATION CITY, both of which offer a wide range of shopping and dining options. Shin Umeda City and Hankyu Umeda Honten are also within easy reach, providing even more opportunities for entertainment and exploration. Finally, don't miss the chance to see a show or concert at the Osaka City Central Hall, located just a short distance from the hotel. With so much to see and do, The Ritz-Carlton, Osaka is the perfect choice for your next trip to Osaka.

Great Service and Location with Comfortable Ambience

The Ritz-Carlton, Osaka has received rave reviews for its great service and location, with friendly staff and a buffet breakfast that guests love. The hotel also boasts a great view during the day and night, making it an ideal place to stay for a week or more. Guests have also noted the comfortable ambience of the hotel, which allows them to relax and read their digital papers in peace, just like they would at home. The corner rooms are particularly lovely, with ample space and a working table, and everything you need is provided. The staff are very attentive, and the bed is incredibly comfortable. The hotel even offers a pick-up service from the airport bus stop, making it easy for guests to get to and from the hotel hassle-free.

Experience Unmatched Comfort and Service at The Ritz-Carlton, Osaka

The Ritz-Carlton, Osaka is a luxurious hotel that has consistently received high customer ratings, with an overall score of 8.9. Guests have praised the hotel's facilities, cleanliness, comfort, and staff performance, which has received a rating of 9.2. The hotel's location has also been rated highly, with a score of 8.6. While the hotel may not be the most affordable option, guests have still rated it highly for its value. The food and dining options have received a rating of 8.3, which is still a respectable score. Overall, The Ritz-Carlton, Osaka is a hotel that offers unmatched comfort and service, making it a great choice for those looking for a luxurious stay in Osaka, Japan.

Show less

Amenities and facilities

Exceptional
Facilities

9

Most talked about facilities

Housekeeping

7 mentions

Food & Dining

2 mentions

Breakfast

2 mentions

View

2 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Spanish
  • Vietnamese
Accessibility
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Elevator
  • Mobility accessibility in some rooms
  • On-site accessible self parking
  • Toilet seat at wheelchair height -- some rooms
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Daily newspaper
  • Free bottled water

Food and dining

Breakfast options
  • American
  • Continental
Restaurants on site
La Baie
  • Cuisine: French
  • Menu: Buffet
Hanagatami
  • Cuisine: Japanese, Sushi
  • Menu: A-la-carte
Xiang Tao
  • Cuisine: Cantonese
  • Menu: A-la-carte
Splendido
  • Cuisine: Italian
  • Menu: Buffet, A-la-carte

Location

2-5-25 Umeda Kita-ku, Umeda, Osaka, Japan, 530-0001
Excellent
Location

8.5

Airports
  • Osaka International Airport (ITM)
    11.0 km 16 min drive
  • Kobe Airport (UKB)
    25.1 km 47 min drive
Public transportation
  • Nishi Umeda Subway Station
    340 m 6 min walk
  • Osaka Train Station
    570 m 7 min walk
Hospital or clinic
  • Ikezawa Clinic
    820 m
Shopping
  • Shinsekai Ichiba
    5.2 km
Convenience store
  • 7 Eleven
    680 m
Cash withdrawal
  • ATM
    210 m 5 min walk

What's nearby

Popular landmarks
  • Kuchu Teien Observatory
    800 m
  • Minami (Namba)
    2.1 km
  • Shinsaibashi-Suji Shopping Street
    3.1 km
  • Osaka Castle Park
    3.3 km
  • Dotonbori
    3.4 km
  • Osaka Castle
    3.8 km
  • Kuromon Market
    3.9 km
  • Tsutenkaku
    5.3 km
  • Universal Studios Japan
    6.6 km
  • Osaka Aquarium Kaiyukan
    7.6 km
Nearby landmarks
  • HERBIS Osaka
    30 m
  • Herbis Plaza
    40 m
  • Chapel Goedele
    150 m
  • Sankei Hall BREEZE
    160 m
  • Breeze Breeze
    160 m
  • Blanc Chouette
    200 m
  • Joyuji Temple
    230 m
  • Billboard Live Osaka
    260 m
  • Herbis Plaza / Herbis Plaza Ent
    260 m
  • Osaka Shiki Musical Theatre
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Information about The Ritz-Carlton Club Level Rooms
    The Ritz-Carlton Club Level rooms on the 33rd-35th floors are exclusively accessible to Club guests and have spectacular views of the city. Club access offers extra pampering with special amenities.

    Club benefits include:
    - Dedicated Personal Club Concierge services
    - Separate Check-in/Check-out Service
    - Complimentary Access to the Club Lounge on the 34th floor
    - Five Complimentary Food and Beverage presentations daily

    Breakfast - 7:00am-10:00am
    Midday Refreshment - 11:00am-2:00pm
    Afternoon Tea - 2:30pm-4:30pm
    Evening Refreshment - 5:00pm-7:30pm
    Sweets and Cordials - 8:00pm-10:00pm
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • According to local tax regulation, effective from June 1, 2019, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):
    Accommodation tax of JPY 100 is charged at the property per person per night for room rates JPY7,000 and over and less than JPY 15,000.
    Accommodation tax of JPY 200 is charged at the property per person per night for room rates less than JPY 20,000.
    Accommodation tax of JPY 300 is charged at the property per person per night for room rates of JPY 20,000 and over.
  • For smooth check in, we recommend mobile check-in by Bonvoy Application. If you have completed, please contact to staff.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until00:00
  • Check-out until11:00
Getting around
  • Distance from city center0.5km
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)5047 JPY
  • Daily Internet/Wi-Fi fee0 YEN
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors37
  • Number of restaurants5
  • Number of rooms 291
  • Room voltage100
  • Year property opened1997
  • Most recent renovation2017
Parking
  • Daily parking fee2100 JPY

Property announcements

Check Out for Children/UNICEF optional donation added per night. To opt-out, please see the Front Desk.

Reviews of The Ritz-Carlton, Osaka from real guests

Provided by verified guests of Agoda
8.9
Cleanliness9.5
Facilities9.0
Location8.5
Room comfort and quality9.2
Service9.2
Value for money8.3
High score for Osaka
Rating
9+ Exceptional (106)
8-9 Excellent (45)
7-8 Very Good (38)
6-7 Good (11)
<6 Below Expectation (7)
Time of the year
Mar - May (46)
Jun - Aug (62)
Sep - Nov (60)
Dec - Feb (39)

Show reviews that mention 

Showing 207 verified guest comments
12345
10.0
Exceptional
Peklui from Singapore
Solo traveler
Stayed 4 nights in March 2018

Great place which makes you feel at home”

Had a great stay in Ritz Carlton Osaka for a week. Was there for holiday at the same time meet my Japanese friends. Hotel is well connected and I go by the underpass all the way to Osaka station when it's cold, otherwise walking on the street feels great, and easily. Hotel pick you up at airport bus stop, so it's really helpful. Room - I had a corner room which was lovely, the space and a working table makes everything so nicely laid out, and everything you need is there. Huge comfortable bathroom, the standing shower is a little tight though, but as soon as you are out of shower, you have the whole space you need. Bed is very comfy. Great view during day and night. Breakfast - good spread, the french toast is superb, a must have ! The normal loaf bread was so good that i bought a loaf of it from the hotel bakery to take home! The ambience is also comfortable that i could read my digital papers in peace and relax, just like i do at home. Staff were very attentive. Will be back.

Reviewed March 26, 2018

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9.0
Exceptional
Colin from Australia
Couple
Stayed 2 nights in April 2012

Luxurious Hotel”

Large and luxurious rooms

the ritz-carlton osaka hotel is a luxurios hotel. the rooms were large and well appointed, with very good amenities. the beds were very comfortable and the rooms were quiet and peaceful. the service was up to expectations of the standard of the hotel. location was not central but within five to ten minutes to train stations.

Reviewed April 18, 2012

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9.7
Exceptional
stephane from France
Couple
Stayed 1 night in November 2014

Excellent stay, amazing service”

Service, location, room

We moved from an Agoda pre-booked Monterey Osaka hotel which was way below minimum expectation. After a sleepless night of discomfort due to the rough bed, and terrible pillows, and staying only for a couple of nights in Osaka, the nearest, easiest plan was the Ritz. Absolutely great as usual, impeccable service. Yes, it was double the price, but having a room three times the size, absolute cleanliness, comfortable beds and service was prevalent. Recommended with highest ratings.

Reviewed November 22, 2014

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9.3
Exceptional
King from Hong Kong SAR, China
Family with young children
Stayed 3 nights in July 2015

5-star hotel and first class service”

Food in the hotel is delicious, Location is excellent, service is very heart touching

Everything in Ritz-Carlton is excellent. Every member in my family satisfies the service, food, facility in the hotel. The most appreciate item is we can enjoy a high degree of privacy. No one will disturb you when you need to rest. it is really suitable to a family visit. We must stay in Ritz-Carlton again in next visit.

Reviewed July 20, 2015

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9.0
Exceptional
Petch from Thailand
Business traveler
Stayed 1 night in October 2015

Luxury hotel with great concierge”

Service, gym, comfort

I had a very pleasant stay at the Ritz-Carlton Osaka. Concierge (Ms.Iwasaki) offered great help. Very nice gym with so many equipment. The manager (Mr.Ogawa) provided personalized service.

Reviewed November 09, 2015

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7.0
Very good
Jeffrey from Indonesia
Group
Stayed 1 night in November 2015

Worst Ritz Carlton hotel I've ever stayed in.”

Location, Food, Cleanliness

Terrible stay. Will not return to this hotel again. Ritz Carlton always live up to the expectation when it comes to service, but not Ritz Carlton Osaka. We're a group of 7 pax, with 4 reservations. During check in, they couldn't find 1 of the reservation. I gave them booking voucher from Agoda, but they said they need to check first. So 1 guest must wait. It took them almost 2 hours to sort the problem out, and for the inconvenience they don't even offering complementaries/upgrade. When I politely asked for room upgrade for the inconvenience, they upgraded us to corner room, but NEVER told us it was a SMOKING ROOM! Turns out 2 of 4 rooms is a smoking room! Since we all already so tired, we decided not to make a big deal out of it. So if u make a booking in this hotel, if u want a non-smoking room, make sure u asked since they will not ask. Another bad experience for me happened in the club lounge. Me and my colleague forgot to change our bedroom slippers when we visited the club lounge. The employees are welcoming us and guide us to empty tables in the lounge. When we just took 1 glass of wine and 1 glass of coke, and sit on the table, one waitress came to us, claimed he was sent by the manager that slippers are not allowed and according to him some guests are complaining. We understood and immediately realized that we are wrong. I said OK we will go back to our room and have a rest, "but can we finish our drink?" I asked. He said yes. Within ONE MINUTE, he came again! With really IMPOLITE and RUDE attitude again asked us to leave the lounge. We told him we agree to leave the lounge, but u must understand that your colleague didnt remind us about the slippers when she guided us to the table, he just smiled bitterly and repeatedly said the manager sent him and asked us to leave. With RUDE sentences. And last but not least, u must pay when using sauna facilities. But it's a hotel policy, I don't mind paying, just make sure u aware when u make booking at this

Reviewed November 23, 2015

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8.0
Excellent
Michael from United Kingdom
Business traveler
Stayed 1 night in September 2013

Delightful RC rooms, lacks understanding service”

Nice rooms, location works well for me, good quality food

This is a Ritz Carlton so you expect good quality fixtures and service. The rooms are slightly dated but still very nice and much better than other hotels in this area. The staff are attentive but for me I found it almost to the extent of being intrusive. I have stayed at many Ritz Carlton's so it is not that I don't know what to expect but at this standard they need some sensitivity. Another thing I found really annoying was when I purchased things from the Deli I was made to feel like I was a potential thief. The bag was sealed and I was 'escorted' to the door before it was given to me so that I couldn't steal anything on the way out. This happened twice, I commented to the staff, on the feedback requested by the Ritz Carlton directly and asked for someone to contact me - nothing! So my summary is that this is a really nice hotel but lacking in subtlety and understanding with their service.

Reviewed October 08, 2013

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8.0
Excellent
Kwong from China
Couple
Stayed 3 nights in November 2012

Full facilities luxury hotel with large room”

Rooms are all located on high floor (from 24/F), comfortable bed and good location (very close to the Airport Bus Station)

friendly front desk staff with great efficiency in completing the check-in process. i arrived earlier (some time around 1100 in the morning) but was able to allocate the room without waiting till the normal check-in time at 1500. hotel is located just 8 mins' walk from the jr osaka station and 5 mins' walk from the herbis plaza airport bus station. very convenient. it's a traditional ritz carlton design hotel - classic with a grand lobby and full facility luxurious rooms which are all located on high floor (from 24/f). as it's close to the christmas time, the hotel is fully decorated, thus creating a very warmth festive feel.

Reviewed December 06, 2012

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10.0
Exceptional
Peter from Hungary
Family with young children
Stayed 2 nights in July 2017

ONE of the best hotels”

Very nice clean hotel, central location, one of the best of the best hotel. The staff could be more professional but they are certainly 9+ of out of 10. Bed and hotel facilities are good, location is a bit away from the very center of Umeda but its still about 10 min walk from the station. It's certainly value for money,however if i have a chance i would rather stay in the Ritz in Kyoto.

Reviewed July 15, 2017

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9.3
Exceptional
Hsin from Taiwan
Couple
Stayed 1 night in February 2013

What a wonderful staying experience!”

location,location, location

Wife and kids are quite happy, cause the location of the Hotel is excellent.It only takes few minutes to walk to the biggest shopping area in Osaka. Especially airport limosuine station is also on the next building. the service is just like 'Rits-Carlton' standard. Make you feel comfortable and like valuable customer. You can name a lot.

Reviewed February 22, 2013

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8.0
Excellent
Gerald from United States
Family with young children
Stayed 3 nights in June 2013

Very nice propertyBUT the staff is a bit officious”

Room, convenience & quality of the facilitity

The rooms and hotel were excellent! The staff was somewhat officious, condescending and not as friendly and personable as the staff at the Imperial Hotel in Osaka, where we stayed the last three days of our trip. No one was rude at the Ritz Carlton, just not warm & friendly & inviting.

Reviewed July 13, 2013

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9.3
Exceptional
Keith from Singapore
Couple
Stayed 4 nights in April 2012

Luxury Old-world style hotel in central Osaka”

Excellent location, high quality furnishing, great service

Stayed from Friday-Monday night (Easter weekend) to see Osaka and the Sakura blossoms. The hotel was simply lovely - it had an "old-world" style, with plush furnishing, rich timber walls, deep comfortable sofas in the lobby, lounge, fireplace. The room we had was a corner room on 25th floor, with view over the city. Large room, very nice bathroom and toilet, with all the amenities expected of a 6-star hotel.Service from each and every hotel staff member - simply excellent. And tips were refused ! The location was also good, within walking distance of the airport limousine stop (Herbis Plaza terminal) and the train/subway station. Many shops, department stores and restaurants, all within walking distance. Will certainly return in the future !

Reviewed April 14, 2012

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10.0
Exceptional
Tak from Hong Kong SAR, China
Family with teens
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 1 night in July 2017

Memorable Trip To Osaka”

This was the first time I went to Japan with my daughter, and it was very exciting and fun for the both of us. There was a member of staff from Macau called Ms. Carman Law, and she was very helpful and welcoming to all of the hotel guests. Ms. Law helped us reserve a dinner in one of Osaka's famous BBQ restaurant and she helped to upgrade our room. One of the best and heartwarming surprises she did for us was coming to see us when she was supposed to have a day off to give my daughter a little present, and accompanied us to the airbus station! This hotel is one of the best (in our opinion) in Osaka, since its in a very convenient environment, its close to lots of malls and outlets, and the service there is simply amazing. Overall, a very memorable and enjoyable trip!

Reviewed July 28, 2017

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8.8
Excellent
Theresia from Indonesia
Family with young children
Stayed 5 nights in June 2016

Great Room”

The room is luxurious and bigger than most hotel rooms in Osaka or Tokyo. Service is excellent. Location is a little far from the action at Umeda but manageable with a 10-15 walk.

Reviewed July 09, 2016

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9.6
Exceptional
Michelle from United States
Couple
Superior, Guest room, 1 King
Stayed 2 nights in October 2018

Outstanding Service”

Hospitality staff of any stripe should train with the folks at the Ritz-Carlton. They are very welcoming.

Reviewed October 30, 2018

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9.0
Exceptional
HON from Hong Kong SAR, China
Couple
Stayed 1 night in July 2011

very luxury , worth the money !”

huge room ! great view !

one of the most luxury ritz-carlton in the world, good location , excellent service !

Reviewed July 30, 2011

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9.3
Exceptional
Amanda from Indonesia
Family with teens
Stayed 2 nights in October 2014

Nice room with great views”

The room is nice as always Ritz Carlton hotels. The location is near to Osaka Station. A friendly & helpful staffs of the hotel.

The room is nice & clean. The 2nd time I checked in, the view from my window was just ok. It was better view the first time. The staffs were friendly & helpful however not all staffs can speak basic English well. Anyway, there's not a problem. The location of the hotel is good. With a Osaka station nearby & Hankyu & Hanshin department stores too. We had great time staying here

Reviewed October 14, 2014

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9.3
Exceptional
Petch from Thailand
Solo traveler
Stayed 1 night in October 2014

Great concierge ever!!!”

Concierge, Service, Location

The best concierge experience!! Ms.Shoko Iwasaki was the best concierge ever! She was very helpful even prior to my arrival, helping me with all difficult restaurant reservations! The club lounge was excellent. Room very comfortable with great view of Osaka city. Well equipped gym is one of the best!

Reviewed November 09, 2014

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9.7
Exceptional
JATUPORN from Thailand
Business traveler
Stayed 3 nights in January 2014

The Ritz service standard”

The decoraction. Size of the room and very helpfull staff

Very impressive stay at the Ritz with a very helpfull staff. I was sick on the last day of my stay and all the staff and manager took a very good care of me beyond what it advertised in the agoda.

Reviewed September 01, 2014

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10.0
Exceptional
Robert from United States
Couple
Superior, Guest room, 1 King
Stayed 2 nights in March 2023

Excellent ”

The hotel, staff and amenities were outstanding. Great location, clean and wonderful staff throughout the hotel. Highly recommend the Ritz-Carlton Osaka.

Reviewed March 18, 2023

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